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400;\">\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u3068\u8abf\u67fb\u3092\u958b\u59cb\u3059\u308c\u3070\u3001\u91cd\u8981\u306a\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u610f\u601d\u6c7a\u5b9a\u3084\u3001\u9867\u5ba2\u884c\u52d5\u306b\u95a2\u3059\u308b\u8cea\u554f\u3078\u306e\u56de\u7b54\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3069\u3046\u3059\u308c\u3070\u3044\u3044\u306e\u304b\u3001\u8003\u3048\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u500b\u4eba\u306e\u55dc\u597d\u3092\u3088\u308a\u52b9\u679c\u7684\u306b\u53cd\u6620\u3055\u305b\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u52b9\u679c\u7684\u304b\u3064\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u884c\u3046\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u9069\u5207\u306a\u30bf\u30fc\u30b2\u30c3\u30c8\u306b\u3001\u9069\u5207\u306a\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u884c\u3046\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u6700\u521d\u304b\u3089\u6700\u5f8c\u307e\u3067\u3001\u304a\u5ba2\u3055\u307e\u306b\u5feb\u9069\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u88fd\u54c1\u3065\u304f\u308a\u3060\u3051\u3067\u306a\u304f\u3001\u5e83\u544a\u3084\u8ca9\u58f2\u306e\u5206\u91ce\u3067\u3082\u304a\u624b\u4f1d\u3044\u3057\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306e\u30e1\u30ea\u30c3\u30c8<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u5206\u6790\u306e\u30e1\u30ea\u30c3\u30c8\u306f\u3001\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u305d\u308c\u304c\u5b9f\u969b\u306e\u6210\u679c\u306e\u9023\u7d9a\u306b\u3064\u306a\u304c\u308b\u3053\u3068\u3067\u3059\u3002 \u53ce\u76ca\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002 \u306a\u3069\u3001\u4f01\u696d\u306f\u9867\u5ba2\u5206\u6790\u3092\u5229\u7528\u3057\u3066\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u52b9\u7387\u5316\u3002<\/b><span style=\"font-weight: 400;\"> 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400;\">\u4f01\u696d\u306f\u3001\u9867\u5ba2\u5206\u6790\u3092\u7528\u3044\u3066\u3001\u30ea\u30fc\u30c9\u306b\u306a\u308b\u53ef\u80fd\u6027\u304c\u6700\u3082\u9ad8\u3044\u4eba\u3005\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u5fc5\u8981\u306a\u3068\u3053\u308d\u306b\u5fc5\u8981\u306a\u3060\u3051\u304a\u91d1\u3092\u4f7f\u3048\u3070\u3001\u6295\u8cc7\u53ce\u76ca\u7387\u306f\u4e0a\u304c\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306e\u30ab\u30c6\u30b4\u30ea\u30fc<\/span><\/h2>\n<p><span style=\"font-weight: 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400;\">\u8a18\u8ff0\u5f0f\u5206\u6790\u306e\u4e00\u7a2e\u3067\u3042\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306f\u3001\u9867\u5ba2\u304c\u4f01\u696d\u3068\u63a5\u3059\u308b\u969b\u306b\u3069\u306e\u3088\u3046\u306b\u611f\u3058\u308b\u304b\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u3082\u306e\u3067\u3059\u3002 \u5e73\u5747\u51e6\u7406\u6642\u9593\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306a\u3069\u306e\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u6307\u6a19\u306b\u7d30\u5fc3\u306e\u6ce8\u610f\u3092\u6255\u3046\u3068\u3044\u3046\u6226\u7565\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306f\u3001\u751f\u306e\u30c7\u30fc\u30bf\u3092\u7406\u89e3\u3057\u3084\u3059\u3044\u308f\u304b\u308a\u3084\u3059\u3044\u6982\u5ff5\u306b\u51dd\u7e2e\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">\u65b9\u6cd5<\/span><\/h4>\n<ul>\n<li aria-level=\"1\"><b>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u53ef\u8996\u5316<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u3092\u7528\u3044\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001\u554f\u984c\u70b9\u306e\u767a\u898b\u3084\u9867\u5ba2\u884c\u52d5\u306e\u4e88\u6e2c\u3092\u884c\u3046\u3002<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u53cd\u6620\u3055\u305b\u308b<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u4f7f\u3063\u3066\u304a\u5ba2\u69d8\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u308a\u3001\u500b\u3005\u306e\u4f53\u9a13\u8ac7\u3092\u8a9e\u3063\u3066\u3082\u3089\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">CX\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u76ee\u6a19\u3092\u59a8\u3052\u3066\u3044\u308b\u7279\u5b9a\u306e\u969c\u5bb3\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3067\u304d\u308b\u3001\u6e2c\u5b9a\u53ef\u80fd\u306a\u30c7\u30fc\u30bf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u5206\u6790<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002 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aria-level=\"1\"><b>\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u5206\u6790<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u63d0\u793a\u3055\u308c\u305f\u60c5\u5831\u3092\u3057\u3063\u304b\u308a\u3068\u7406\u89e3\u3057\u3001\u9867\u5ba2\u3068\u306e\u95a2\u308f\u308a\u65b9\u304c\u9069\u5207\u3067\u3042\u308b\u304b\u3069\u3046\u304b\u3092\u78ba\u8a8d\u3059\u308b\u3002 \u30c7\u30fc\u30bf\u3068\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u3092\u30a8\u30f3\u30b2\u30fc\u30b8\u3059\u308b\u5834\u5408\u3001\u4e07\u80fd\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u5b58\u5728\u3057\u307e\u305b\u3093\u3002<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>\u9867\u5ba2\u3092\u5206\u5272\u3059\u308b<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u5171\u901a\u306e\u7279\u5fb4\u306b\u57fa\u3065\u304d\u3001\u304a\u5ba2\u69d8\u3092\u30ab\u30c6\u30b4\u30ea\u30fc\u5225\u306b\u5206\u985e\u3057\u3066\u3044\u307e\u3059\u3002 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aria-level=\"1\"><b>\u52b9\u7387\u7684\u3067\u4e00\u8cab\u6027\u306e\u3042\u308b\u4f1a\u8a71\u3092\u3059\u308b<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u5f93\u696d\u54e1\u306b\u900f\u660e\u6027\u3092\u6301\u305f\u305b\u3001\u30b5\u30a4\u30ed\u5316\u3057\u305f\u90e8\u9580\u3092\u907f\u3051\u3066\u3044\u308b\u4f01\u696d\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u30ea\u30fc\u30c0\u30fc\u3068\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u30ea\u30fc\u30c0\u30fc\u306e\u9593\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30f3\u30cd\u30eb\u3092\u78ba\u7acb\u3001\u307e\u305f\u306f\u78ba\u7acb\u3057\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3002 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aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30e9\u30a4\u30d5\u30bf\u30a4\u30e0\u5206\u6790<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u30d9\u30b9\u30c8\u30ab\u30b9\u30bf\u30de\u30fc\u304c\u8ab0\u3067\u3042\u308b\u304b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002 \u305d\u306e\u3088\u3046\u306a\u30c7\u30fc\u30bf\u304c\u5f97\u3089\u308c\u305f\u3089\u3001\u6b21\u306f\u305d\u306e\u304a\u5ba2\u69d8\u3092\u3044\u304b\u306b\u7dad\u6301\u3059\u308b\u304b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002 \u307e\u305f\u3001\u304a\u5ba2\u69d8\u304c\u751f\u6daf\u306b\u6e21\u3063\u3066\u6ede\u5728\u3059\u308b\u9593\u306b\u3082\u305f\u3089\u3055\u308c\u308b\u3067\u3042\u308d\u3046\u6f5c\u5728\u7684\u306a\u5229\u76ca\u3082\u610f\u8b58\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff08CLTV\uff09\u306f\u3001\u4e00\u4eba\u306e\u9867\u5ba2\u304c\u81ea\u793e\u3068\u306e\u4ed8\u304d\u5408\u3044\u306e\u4e2d\u3067\u3001\u3069\u308c\u3060\u3051\u306e\u91d1\u984d\u3092\u671f\u5f85\u3067\u304d\u308b\u304b\u3092\u5224\u65ad\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002 \u9867\u5ba2\u3054\u3068\u306eCLV\u304c\u308f\u304b\u308c\u3070\u3001\u305d\u308c\u306b\u5fdc\u3058\u3066\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u30bb\u30fc\u30eb\u30b9\u3092\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">CLTV\u304c\u6642\u9593\u3068\u3068\u3082\u306b\u4f4e\u4e0b\u3059\u308b\u5834\u5408\u306f\u3001\u304a\u305d\u3089\u304f\u30ea\u30d4\u30fc\u30bf\u30fc\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u306b\u554f\u984c\u304c\u3042\u308b\u3068\u601d\u308f\u308c\u307e\u3059\u3002 \u307e\u305f\u3001CLTV\u304c\u9867\u5ba2\u7372\u5f97\u30b3\u30b9\u30c8\u3092\u4e0b\u56de\u3063\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u9867\u5ba2\u7dad\u6301\u306b\u904e\u5270\u306a\u30b3\u30b9\u30c8\u3092\u8cbb\u3084\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">\u65b9\u6cd5<\/span><\/h4>\n<ul>\n<li aria-level=\"1\"><b>\u304a\u5ba2\u69d8\u3078\u306e\u3054\u8912\u7f8e<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306f\u3001\u8a55\u4fa1\u3068\u5831\u916c\u3092\u559c\u3076\u3082\u306e\u3067\u3059\u3002 \u69d8\u3005\u306a\u5f62\u3067\u5831\u916c\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30ab\u30fc\u30c9\u3084\u30a2\u30d7\u30ea\u306e\u8cfc\u5165\u3067\u30dd\u30a4\u30f3\u30c8\u304c\u4ed8\u4e0e\u3055\u308c\u308b\u30ea\u30ef\u30fc\u30c9\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u4f5c\u6210\u3059\u308b\u3002<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u6d88\u8cbb\u8005\u3068\u5fa1\u793e\u3068\u306e\u3084\u308a\u3068\u308a\u306f\u3001\u3059\u3079\u3066\u5be9\u67fb\u3055\u308c\u307e\u3059\u3002 \u5404\u9867\u5ba2\u63a5\u70b9\u306f\u5b9a\u671f\u7684\u306b\u66f4\u65b0\u3055\u308c\u3001\u4f01\u696d\u306e\u4fe1\u5ff5\u3092\u8868\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>\u5b9f\u7528\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u30e6\u30fc\u30b6\u30fc\u306e\u5f79\u306b\u7acb\u3066\u308c\u3070\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u306b\u306a\u3063\u3066\u3082\u3089\u3048\u308b\u3002 \u3064\u307e\u308a\u3001\u9867\u5ba2\u304c\u7d99\u7d9a\u7684\u306b\u8cfc\u5165\u3057\u305f\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u305f\u308a\u3057\u3084\u3059\u3044\u3088\u3046\u306b\u3001\u5b9a\u671f\u7684\u306b\u9867\u5ba2\u4f53\u9a13\u3092\u5206\u6790\u3057\u3001\u5f37\u5316\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">\u30dc\u30a4\u30b9\u30aa\u30d6\u30ab\u30b9\u30bf\u30de\u30fc\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Voice of the Customer Analytics\uff08VOCA\uff09\u306f\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u614b\u5ea6\u3084\u30d6\u30e9\u30f3\u30c9\u3078\u306e\u671f\u5f85\u3092\u660e\u3089\u304b\u306b\u3057\u307e\u3059\u3002 \u305d\u306e\u904e\u7a0b\u3067\u304a\u5ba2\u69d8\u306e\u671f\u5f85\u304c\u751f\u307e\u308c\u3001\u305d\u308c\u3092\u6e80\u305f\u3059\u305f\u3081\u306b\u88fd\u54c1\u304c\u958b\u767a\u3055\u308c\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ec\u30d3\u30e5\u30fc\u3084\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u306e\u975e\u69cb\u9020\u5316\u30c7\u30fc\u30bf\u306e\u3088\u308a\u8a73\u7d30\u306a\u5206\u6790\u306b\u306f\u3001VoCA\u306f\u30c7\u30fc\u30bf\u30b5\u30a4\u30a8\u30f3\u30b9\u3068\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306e\u6280\u8853\u3092\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">\u65b9\u6cd5<\/span><\/h4>\n<ul>\n<li aria-level=\"1\"><b>\u9867\u5ba2\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u306e\u5b9f\u65bd<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">VOC\u30c7\u30fc\u30bf\u306f\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306e\u30d2\u30a2\u30ea\u30f3\u30b0\u306b\u3088\u308a\u53ce\u96c6\u3057\u3066\u3044\u307e\u3059\u3002 \u5fb9\u5e95\u7684\u306a\u8abf\u67fb\u306f\u3001\u304a\u5ba2\u69d8\u306b\u76f4\u63a5\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3059\u308b\u3053\u3068\u3067\u53ef\u80fd\u3067\u3059\u3002 \u6642\u9593\u306e\u304b\u304b\u308b\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u306f\u3001\u6700\u3082\u9069\u5207\u306a\u60c5\u5831\u3092\u4e0e\u3048\u3066\u304f\u308c\u308b\u3053\u3068\u304c\u591a\u3044\u3002<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>\u65e2\u5b58\u9867\u5ba2\u304b\u3089\u306e\u904e\u53bb\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u78ba\u8a8d\u3059\u308b<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Voice of Customer\u306e\u5206\u6790\u30c7\u30fc\u30bf\u306f\u3001\u55b6\u696d\u96fb\u8a71\u3001\u88fd\u54c1\u30c7\u30e2\u3001\u30b5\u30dd\u30fc\u30c8\u4f1a\u8a71\u306a\u3069\u3001\u3042\u306a\u305f\u306e\u30c1\u30fc\u30e0\u304c\u9867\u5ba2\u3068\u63a5\u3059\u308b\u3042\u3089\u3086\u308b\u96fb\u8a71\u5fdc\u5bfe\u304b\u3089\u53ce\u96c6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u4f5c\u6210<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Voice of the Customer\u306e\u610f\u898b\u3092\u7a4d\u6975\u7684\u306b\u6c42\u3081\u3066\u3044\u308b\u5834\u5408\u3067\u3082\u3001\u5c06\u6765\u306e\u305f\u3081\u306e\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u3066\u3044\u308b\u5834\u5408\u3067\u3082\u3001\u304a\u5ba2\u69d8\u304c\u3044\u3064\u3067\u3082\u610f\u898b\u3092\u8ff0\u3079\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u7528\u610f\u3059\u308b\u3053\u3068\u306f\u826f\u3044\u30a2\u30a4\u30c7\u30a2\u3067\u3059\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u7d50\u8ad6<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u3084\u305d\u306e\u8da3\u5473\u30fb\u55dc\u597d\u3092\u5fb9\u5e95\u7684\u306b\u77e5\u308b\u305f\u3081\u306b\u3001\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306f\u91cd\u8981\u306a\u5f79\u5272\u3092\u62c5\u3063\u3066\u3044\u307e\u3059\u3002 \u305d\u3057\u3066\u3001\u305d\u306e\u30c7\u30fc\u30bf\u3092\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308c\u3070\u3001\u4f01\u696d\u304c\u76f8\u5fdc\u3057\u304f\u3001\u3042\u308b\u3044\u306f\u671f\u5f85\u3059\u308b\u3088\u3046\u306a\u767a\u5c55\u3084\u6210\u529f\u3092\u3001\u3044\u3064\u3067\u3082\u30b7\u30f3\u30d7\u30eb\u306b\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4f01\u696d\u3067\u306f\u3001\u6570\u591a\u304f\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3084\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u5f97\u3089\u308c\u308b\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u305d\u3057\u3066\u3001\u305d\u308c\u3089\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5305\u62ec\u7684\u306a\u30d3\u30e5\u30fc\u3092\u4f5c\u6210\u3057\u3001\u3088\u308a\u826f\u3044\u5168\u4f53\u7684\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">QuestionPro\u306f\u3001\u5e02\u5834\u3067\u6700\u3082\u6d17\u7df4\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u3068\u3064\u306a\u304c\u308a\u3001\u304a\u5ba2\u69d8\u306e\u6b63\u76f4\u306a\u6c17\u6301\u3061\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002 \u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u306e\u6539\u5584\u306b\u5f79\u7acb\u3064\u91cd\u8981\u306a\u95a2\u4fc2\u6027\u3084\u30d1\u30bf\u30fc\u30f3\u3092\u767a\u898b\u3057\u3001\u6210\u679c\u3092\u4e0a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button><br \/>\n<\/a>       <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button><br \/>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u4f01\u696d\u306f\u3001\u9867\u5ba2\u306e\u8907\u96d1\u306a\u884c\u52d5\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306b [&hellip;]<\/p>\n","protected":false},"author":51,"featured_media":719254,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194,1188],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u30ab\u30b9\u30bf\u30de\u30fc\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3002\u9867\u5ba2\u5206\u6790\u3068\u306f\u4f55\u304b\u3001\u7a2e\u985e\u3068\u305d\u306e\u65b9\u6cd5 | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u9867\u5ba2\u5206\u6790\u3068\u306f\u3001\u9867\u5ba2\u306e\u884c\u52d5\u3092\u8abf\u67fb\u3059\u308b\u624b\u6cd5\u3067\u3059\u3002 \u305d\u306e\u69d8\u3005\u306a\u5f62\u614b\u3068\u624b\u7d9a\u304d\u306b\u3064\u3044\u3066\u306f\u3001\u3053\u3061\u3089\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002 \u7d9a\u304d\u3092\u8aad\u3080\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a2%e3%83%8a%e3%83%aa%e3%83%86%e3%82%a3%e3%82%af%e3%82%b9%e3%80%82%e9%a1%a7%e5%ae%a2%e5%88%86%e6%9e%90%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3002\u9867\u5ba2\u5206\u6790\u3068\u306f\u4f55\u304b\u3001\u7a2e\u985e\u3068\u305d\u306e\u65b9\u6cd5 | QuestionPro\" \/>\n<meta property=\"og:description\" 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