{"id":730566,"date":"2020-07-17T03:23:26","date_gmt":"2020-07-17T10:23:26","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%b5%e3%83%86%e3%82%a3%e3%82%b9%e3%83%95%e3%82%a1%e3%82%af%e3%82%b7%e3%83%a7%e3%83%b3%e3%81%ae%e7%a7%98%e8%a8%a3%e3%81%a8%e3%83%a1%e3%83%aa\/"},"modified":"2020-07-17T03:23:26","modified_gmt":"2020-07-17T03:23:26","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%b5%e3%83%86%e3%82%a3%e3%82%b9%e3%83%95%e3%82%a1%e3%82%af%e3%82%b7%e3%83%a7%e3%83%b3%e3%81%ae%e7%a7%98%e8%a8%a3%e3%81%a8%e3%83%a1%e3%83%aa","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%b5%e3%83%86%e3%82%a3%e3%82%b9%e3%83%95%e3%82%a1%e3%82%af%e3%82%b7%e3%83%a7%e3%83%b3%e3%81%ae%e7%a7%98%e8%a8%a3%e3%81%a8%e3%83%a1%e3%83%aa\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30c6\u30a3\u30b9\u30d5\u30a1\u30af\u30b7\u30e7\u30f3\u306e\u79d8\u8a23\u3068\u30e1\u30ea\u30c3\u30c8 \u30c8\u30c3\u30d710"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u306f\u3001\u73fe\u5728\u306e\u9867\u5ba2\u3092\u7dad\u6301\u3057\u3001\u65b0\u305f\u306a\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002 \u4e0d\u6e80\u8db3\u306a\u9867\u5ba2\u306f\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u30fb\u30ea\u30b9\u30af\u3067\u3042\u308a\u3001\u9867\u5ba2\u3092\u5931\u3046\u3068<a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/a>\u5168\u4f53\u304c\u640d\u306a\u308f\u308c\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u3053\u3067\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u304c\u6210\u529f\u3059\u308b\u305f\u3081\u306b\u3001\u306a\u305c\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u304c\u91cd\u8981\u306a\u306e\u304b\u3092\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u7121\u6599\u96fb\u5b50\u66f8\u7c4d\u306e\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3082\u304a\u5fd8\u308c\u306a\u304f\u3002 <\/span><b>\u7121\u6599\u96fb\u5b50\u66f8\u7c4d\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u30cf\u30c3\u30ab\u30fc\u306e\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30ac\u30a4\u30c9\u3002 <\/b><span style=\"font-weight: 400;\">\u3053\u306e\u30ac\u30a4\u30c9\u306e\u6700\u5f8c\u306e\u65b9\u306b\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u304c\u91cd\u8981\u306a\u7406\u7531\u30c8\u30c3\u30d75<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u306e\u91cd\u8981\u6027\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\"><br \/>\n  <span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">. \u3053\u3053\u3067\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u91cd\u8981\u306a5\u3064\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1.\u30ea\u30d4\u30fc\u30bf\u30fc<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u6e80\u8db3\u3057\u305f\u9867\u5ba2\u306f\u3001\u518d\u3073\u3042\u306a\u305f\u304b\u3089\u8cfc\u5165\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3002 \u3053\u308c\u3092\u77e5\u308b\u7c21\u5358\u306a\u65b9\u6cd5\u306e\u3072\u3068\u3064\u304c  <\/span><a href=\"https:\/\/www.questionpro.com\/survey-templates\/customer-satisfaction-surveys\/\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb<\/span><\/a><span style=\"font-weight: 400;\">. \u6e80\u8db3\u5ea6\u309210\u6bb5\u968e\u3067\u8a55\u4fa1\u3057\u3066\u3082\u3089\u3044\u3001\u4eca\u5f8c\u3001\u8ab0\u304c\u559c\u3093\u3067\u8cfc\u5165\u3057\u3066\u304f\u308c\u308b\u304b\u3092\u78ba\u8a8d\u3059\u308b\u3002 7\u70b9\u4ee5\u4e0a\u306e\u8a55\u4fa1\u3092\u5f97\u305f\u9867\u5ba2\u306f\u3001\u6e80\u8db3\u5ea6\u304c\u9ad8\u304f\u3001\u518d\u3073\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u95a2\u4e0e\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3068\u8a00\u3048\u307e\u3059\u3002 \u30b9\u30b3\u30a2\u304c6\u4ee5\u4e0b\u3067\u3042\u308c\u3070\u3001\u305d\u306e\u9867\u5ba2\u306f\u8cb4\u793e\u306b\u4e0d\u6e80\u3092\u62b1\u3044\u3066\u304a\u308a\u3001\u5927\u304d\u306a\u96e2\u53cd\u30ea\u30b9\u30af\u3092\u62b1\u3048\u3066\u3044\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">9\u70b9\u307e\u305f\u306f10\u70b9\u306e\u8a55\u4fa1\u3092\u53d7\u3051\u305f\u9867\u5ba2\u306f\u3001\u3042\u306a\u305f\u306e\u6700\u5927\u306e\u652f\u6301\u8005\u3067\u3042\u308a\u3001\u6700\u3082\u5fe0\u5b9f\u306a\u9867\u5ba2\u3067\u3059\u3002 \u30d6\u30e9\u30f3\u30c9\u8a34\u6c42\u306b\u5229\u7528\u3059\u308b\u3082\u3088\u3057\u3001\u6539\u5584\u3059\u308b\u3082\u3088\u3057\u3002  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/what-is-customer-satisfaction-score\/\"><br \/>\n  <span style=\"font-weight: 400;\">CSAT\u30b9\u30b3\u30a2<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2.\u7af6\u5408\u4ed6\u793e\u3068\u306e\u5dee\u5225\u5316<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u6210\u5426\u3092\u6c7a\u3081\u308b\u91cd\u8981\u306a\u8981\u7d20\u3067\u3059\u3002 \u81a8\u5927\u306a\u6570\u306e\u30d6\u30e9\u30f3\u30c9\u304c\u5b58\u5728\u3059\u308b\u3053\u306e\u7af6\u4e89\u306e\u4e16\u754c\u3067\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u306f\u9867\u5ba2\u6226\u7565\u306e\u7126\u70b9\u3067\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002 \u3044\u304f\u3089\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3084\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u3092\u884c\u3063\u3066\u3082\u3001\u304a\u5ba2\u69d8\u306b\u6e80\u8db3\u3057\u3066\u3044\u305f\u3060\u3051\u306a\u3051\u308c\u3070\u610f\u5473\u304c\u3042\u308a\u307e\u305b\u3093\u3002 \u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u3044\u30d6\u30e9\u30f3\u30c9\u306f\u3001\u5c06\u6765\u7684\u306b\u6ec5\u3073\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3002 \u652f\u6301\u8005\u304c\u3044\u308b\u30d6\u30e9\u30f3\u30c9\u306f\u3001\u305d\u3046\u3067\u306a\u3044\u30d6\u30e9\u30f3\u30c9\u3088\u308a\u3082\u306f\u308b\u304b\u306b\u826f\u3044\u7d50\u679c\u3092\u51fa\u3059\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002 \u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u9ad8\u3051\u308c\u3070\u3001\u30d6\u30e9\u30f3\u30c9\u30a2\u30c9\u30dc\u30b1\u30a4\u30c8\uff08\u652f\u6301\u8005\uff09\u3092\u7372\u5f97\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u306e\u3088\u3046\u306b\u3001\u3059\u3079\u3066\u306f\u9867\u5ba2\u6e80\u8db3\u306b\u59cb\u307e\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u306b\u7d42\u308f\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-107151 size-full\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/07\/Blog-New-24-1.jpg\" alt=\"\u91cd\u8981\u9867\u5ba2\u6e80\u8db3\u5ea6\" width=\"992\" height=\"594\"><\/p>\n<h3><span style=\"font-weight: 400;\">3.\u9867\u5ba2\u96e2\u308c\u306e\u6291\u5236<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u4e00\u822c\u306b\u4fe1\u3058\u3089\u308c\u3066\u3044\u308b\u3053\u3068\u3068\u306f\u7570\u306a\u308a\u3001\u4fa1\u683c\u8a2d\u5b9a\u306f\u9867\u5ba2\u96e2\u308c\u306e\u4e3b\u306a\u7406\u7531\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u305d\u3046\u3001\u305d\u308c\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002 \u79c1\u305f\u3061\u306f\u3001\u9ad8\u4fa1\u683c\u3067\u3042\u308b\u306b\u3082\u304b\u304b\u308f\u3089\u305a\u3001\u591a\u304f\u306e\u9867\u5ba2\u3092\u6301\u3064\u3044\u304f\u3064\u304b\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u77e5\u3063\u3066\u3044\u307e\u3059\u3002 \u9867\u5ba2\u6e80\u8db3\u5ea6\u3084CSAT\u8abf\u67fb\u306e\u7d50\u679c\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30bb\u30b9\u306e\u6539\u5584\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u304c\u4f4e\u3044\u3068\u3001\u9577\u671f\u7684\u306b\u3042\u306a\u305f\u3092\u82e6\u3057\u3081\u3001\u9867\u5ba2\u3092\u5931\u3046\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002 \u9867\u5ba2\u304b\u3089\u306e\u7d99\u7d9a\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6c42\u3081\u3066\u9032\u6357\u72b6\u6cc1\u3092\u628a\u63e1\u3057\u3001\u65e5\u5e38\u7684\u306b\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3068\u5171\u6709\u3059\u308b\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4.\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u53e3\u30b3\u30df\u306e\u6e1b\u5c11<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30de\u30c3\u30ad\u30f3\u30bc\u30fc\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u4e0d\u6e80\u3092\u6301\u3063\u305f\u9867\u5ba2\u306f\u3001\u305d\u306e\u4f53\u9a13\u30929\uff5e15\u4eba\u306b\u8a71\u3059\u3068\u3044\u3044\u307e\u3059\u3002 \u4e0d\u6e80\u3092\u6301\u3063\u3066\u3044\u308b\u304a\u5ba2\u69d8\u306e\u6570\u3092\u8003\u3048\u308b\u3068\u3001\u304b\u306a\u308a\u306e\u30de\u30a4\u30ca\u30b9\u30a4\u30e1\u30fc\u30b8\u306b\u306a\u308a\u307e\u3059\u3088\u306d\u3002 \u3053\u308c\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u53ce\u76ca\u3084\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u306b\u76f4\u63a5\u5f71\u97ff\u3057\u307e\u3059\u3002 \u30ea\u30d4\u30fc\u30c8\u30d3\u30b8\u30cd\u30b9\u306f\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u306b\u304b\u304b\u3063\u3066\u304a\u308a\u3001\u4e0d\u5e78\u306a\u9867\u5ba2\u306f\u30d3\u30b8\u30cd\u30b9\u306b\u60aa\u5f71\u97ff\u3092\u53ca\u307c\u3057\u307e\u3059\u3002 \u9867\u5ba2\u96e2\u308c\u306f\u5fc5\u305a\u8d77\u3053\u308a\u307e\u3059\u304c\u3001\u60aa\u3044\u53e3\u30b3\u30df\u3067\u9867\u5ba2\u3092\u5931\u3046\u3053\u3068\u306f\u907f\u3051\u305f\u3044\u3082\u306e\u3067\u3059\u3002 CSAT\u8abf\u67fb\u3092\u5b9a\u671f\u7684\u306b\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/how-to-measure-customer-satisfaction\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u6e2c\u5b9a<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u3092\u6e2c\u5b9a\u3057\u3001CSAT\u30b9\u30b3\u30a2\u3092\u59a8\u3052\u3066\u3044\u308b\u53ef\u80fd\u6027\u306e\u3042\u308b\u8981\u56e0\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5.\u9867\u5ba2\u306e\u56f2\u3044\u8fbc\u307f\u306f\u8cbb\u7528\u5bfe\u52b9\u679c\u306b\u512a\u308c\u308b<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u306b\u304b\u304b\u308b\u30b3\u30b9\u30c8\u306f\u3001\u65e2\u5b58\u9867\u5ba2\u306e\u7dad\u6301\u306b\u304b\u304b\u308b\u30b3\u30b9\u30c8\u306e6\uff5e7\u500d\u3067\u3059\u3002 \u3053\u308c\u306f\u3001\u3044\u304b\u306b\u9867\u5ba2\u6e80\u8db3\u304c\u91cd\u8981\u3067\u3042\u308b\u304b\u3092\u7269\u8a9e\u3063\u3066\u3044\u307e\u3059\u3002 \u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u306b\u5de8\u984d\u306e\u8cc7\u91d1\u3092\u8cbb\u3084\u3059\u3088\u308a\u3082\u3001\u305d\u306e\u4f55\u5206\u306e\u4e00\u304b\u3092\u65e2\u5b58\u306e\u30d7\u30ed\u30bb\u30b9\u3084\u30b7\u30b9\u30c6\u30e0\u306e\u6539\u5584\u306b\u8cbb\u3084\u3057\u3001\u9867\u5ba2\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002 \u3053\u308c\u306f\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3068\u30d3\u30b8\u30cd\u30b9\u53ce\u76ca\u306e\u62e1\u5927\u306b\u5927\u304d\u304f\u8ca2\u732e\u3059\u308b\u3082\u306e\u3067\u3059\u3002  <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><strong>\u4e2d\u9014\u534a\u7aef\uff1f \u304a\u3081\u3067\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002<\/strong> \u5e78\u3044\u306a\u3053\u3068\u306b\u3001\u9867\u5ba2\u6e80\u8db3\u306e\u91cd\u8981\u6027\u3068\u9867\u5ba2\u4f53\u9a13\u3068\u306e\u76f8\u4e92\u95a2\u4fc2\u306b\u3064\u3044\u3066\u3001\u5c11\u3057\u306f\u304a\u5206\u304b\u308a\u3044\u305f\u3060\u3051\u305f\u304b\u3068\u601d\u3044\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u3088\u3063\u3066\u3001\u3088\u308a\u591a\u304f\u306e\u30cf\u30c3\u30d4\u30fc\u3067\u5fe0\u5b9f\u306a\u9867\u5ba2\u3092\u7372\u5f97\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u3001\u3055\u3089\u306b\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f\u3001\u7121\u6599\u306eeBook\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3066\u307f\u3066\u306f\u3044\u304b\u304c\u3067\u3057\u3087\u3046\u304b\u3002\u30cf\u30c3\u30ab\u30fc\u306e\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30ac\u30a4\u30c9 &#8211; CX= Emotion x Value.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/ebook\/hackers-guide-to-customer-experience.html\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u7121\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/strong><\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u304c\u3082\u305f\u3089\u3059\u4e3b\u306a\u52b9\u679c\u30c8\u30c3\u30d75<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u30d6\u30e9\u30f3\u30c9\u306f\u3001CSAT\u30b9\u30b3\u30a2\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u30d7\u30ed\u30bb\u30b9\u3084\u30b7\u30b9\u30c6\u30e0\u306b\u52b4\u529b\u3068\u30ea\u30bd\u30fc\u30b9\u3092\u6295\u3058\u308b\u524d\u306b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u7406\u89e3\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u3053\u3053\u3067\u306f\u3001\u3059\u3079\u3066\u306e\u30d6\u30e9\u30f3\u30c9\u304c\u8003\u616e\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3001\u9867\u5ba2\u6e80\u8db3\u306e\u4e3b\u306a\u30e1\u30ea\u30c3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1.\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u304c\u6e80\u8db3\u3059\u308c\u3070\u3001\u30d6\u30e9\u30f3\u30c9\u3092\u4fe1\u3058\u3001\u5fe0\u8aa0\u5fc3\u3092\u6301\u3064\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 \u3053\u306e\u3088\u3046\u306a\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u304c\u30d6\u30e9\u30f3\u30c9\u306b\u30ea\u30d4\u30fc\u30c8\u3092\u4e0e\u3048\u3001\u53ce\u76ca\u306e\u5927\u304d\u306a\u90e8\u5206\u3092\u5f62\u6210\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u3002 \u9867\u5ba2\u3092\u5931\u3046\u3053\u3068\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u53ce\u76ca\u3084\u9867\u5ba2\u96e2\u308c\u306e\u6570\u5024\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002 \u30a2\u30c9\u30d3\u306e\u30ec\u30dd\u30fc\u30c8\u306b\u3088\u308b\u3068\u3001\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306e\u6d88\u8cbb\u984d\u306f\u3001\u30ea\u30d4\u30fc\u30c8\u30aa\u30fc\u30c0\u30fc\u3084\u30a2\u30c3\u30d7\u30bb\u30eb\u306a\u3069\u3092\u901a\u3058\u3066\u3001\u65b0\u898f\u9867\u5ba2\u3088\u308a\u308267\uff05\u591a\u304f\u306a\u3063\u3066\u3044\u307e\u3059\u3002 \u3055\u3089\u306b\u3001\u611b\u7528\u8005\u304b\u3089\u53cb\u4eba\u3084\u5bb6\u65cf\u3078\u306e\u53e3\u30b3\u30df\u304c\u5897\u3048\u308c\u3070\u3001\u5927\u304d\u306a\u52b9\u679c\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002 \u6e80\u8db3\u3057\u305f\u65e2\u5b58\u9867\u5ba2\u306f\u3001\u81ea\u5206\u306e\u5927\u5207\u306a\u4eba\u306b\u3053\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u5ba3\u4f1d\u3057\u3066\u3001\u7d20\u6674\u3089\u3057\u3044\u4f53\u9a13\u3092\u3057\u3066\u3082\u3089\u3048\u308b\u3068\u611f\u3058\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2.\u652f\u67f1<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u6e80\u8db3\u3057\u305f\u9867\u5ba2\u306f\u3001\u5371\u6a5f\u306b\u7015\u3057\u305f\u3068\u304d\u3067\u3082\u3001\u30d6\u30e9\u30f3\u30c9\u3092\u5927\u5207\u306b\u3057\u3001\u305d\u306e\u7e41\u6804\u3092\u9858\u3063\u3066\u3044\u308b\u306e\u3067\u3059\u3002 \u30de\u30af\u30c9\u30ca\u30eb\u30c9\u306e\u3088\u3046\u306a\u5927\u4f01\u696d\u306e\u98df\u54c1\u306b\u30a4\u30e2\u30e0\u30b7\u304c\u6df7\u5165\u3057\u3066\u3044\u308b\u3068\u3044\u3046\u5642\u306f\u3001\u591a\u304f\u306e\u30b1\u30fc\u30b9\u3067\u78ba\u8a8d\u3055\u308c\u3066\u3044\u308b\u3002 \u30d6\u30e9\u30f3\u30c9\u3092\u4fe1\u983c\u3057\u3001\u4e07\u304c\u4e00\u306e\u6b20\u70b9\u3084\u5371\u6a5f\u306b\u3082\u7406\u89e3\u3092\u793a\u3057\u3066\u304f\u308c\u308b\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3.\u58f2\u4e0a\u9ad8<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u91cd\u8996\u306e\u30d6\u30e9\u30f3\u30c9 <\/span><a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\"><br \/>\n  <span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\"> \u306f\u5065\u5168\u306a\u58f2\u4e0a\u9ad8\u3092\u7a4d\u6975\u7684\u306b\u78ba\u4fdd\u3057\u3066\u3044\u307e\u3059\u3002 \u65e7\u6765\u306e\u9867\u5ba2\u3092\u5931\u3046\u3053\u3068\u306a\u304f\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u306b\u3088\u308b\u5b89\u5b9a\u3057\u305f\u53ce\u76ca\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u53ce\u76ca\u5411\u4e0a\u306f\u76f4\u7d50\u3057\u3066\u3044\u307e\u3059\u3002 \u6e80\u8db3\u3057\u305f\u9867\u5ba2\u306f\u3001\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3078\u306e\u5fe0\u8aa0\u5fc3\u3092\u7dad\u6301\u3057\u3001\u4ea4\u6d41\u3057\u3001\u6b21\u306e\u8cfc\u5165\u306b\u3064\u306a\u3052\u3001\u540c\u50da\u3001\u53cb\u4eba\u3001\u5bb6\u65cf\u306b\u63a8\u85a6\u3059\u308b\u3002 \u30aa\u30f3\u30e9\u30a4\u30f3\u9867\u5ba2\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u30de\u30a4\u30ca\u30b9\u306e\u5f71\u97ff\u3092\u4e0e\u3048\u3066\u3044\u308b\u90e8\u5206\u3084\u6539\u5584\u304c\u5fc5\u8981\u306a\u90e8\u5206\u3092\u628a\u63e1\u3059\u308b\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3068\u9867\u5ba2\u96e2\u308c\u306e\u6291\u5236\u3092\u56f3\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-107144 size-full\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/07\/Blog-New-25-1.jpg\" alt=\"\u30d9\u30cd\u30d5\u30a3\u30c3\u30c8\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30c6\u30a3\u30b9\u30d5\u30a1\u30af\u30b7\u30e7\u30f3\" width=\"992\" height=\"594\"><\/p>\n<h3><span style=\"font-weight: 400;\">4.\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u3068\u4eba\u6c17\u3092\u9ad8\u3081\u308b<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u3084\u4eba\u6c17\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u58f0\u3092\u898b\u3066\u3001\u3069\u306e\u90e8\u5206\u3092\u6539\u5584\u3059\u308c\u3070\u3044\u3044\u304b\u3092\u8003\u3048\u3001\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3002 \u30a2\u30ab\u30a6\u30f3\u30c8\u306a\u306e\u304b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u306a\u306e\u304b\u3002 \u7387\u76f4\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u3001\u671f\u5f85\u5024\u3092\u7ba1\u7406\u3057\u3001\u9069\u5207\u306a\u884c\u52d5\u3092\u3068\u308b\u305f\u3081\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u6709\u540d\u30d6\u30e9\u30f3\u30c9\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u5c02\u9580\u306e\u30c1\u30fc\u30e0\u3084\u53d6\u308a\u7d44\u307f\u3092\u884c\u3063\u3066\u304a\u308a\u3001\u305d\u308c\u304c\u9ad8\u3044\u58f2\u4e0a\u9ad8\u3092\u9054\u6210\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5.\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u8cbb\u7528\u306e\u524a\u6e1b<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u6e80\u8db3\u3057\u305f\u9867\u5ba2\u306f\u3001\u3042\u306a\u305f\u306e\u6700\u5927\u306e\u652f\u6301\u8005\u3067\u3059\u3002 \u305d\u306e\u53e3\u30b3\u30df\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u4fe1\u983c\u6027\u3001\u4eba\u6c17\u3001\u305d\u3057\u3066\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u30d6\u30e9\u30f3\u30c9\u306f\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u306e\u305f\u3081\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u8ca9\u4fc3\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306b\u8cbb\u3084\u3059\u8cbb\u7528\u3092\u5927\u5e45\u306b\u524a\u6e1b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u306b\u306f<\/span><\/h4>\n<p>\u3053\u3053\u3067\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u4f7f\u3048\u308b\u65b9\u6cd5\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">NPS\u8abf\u67fb<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\"><span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u8abf\u67fb<\/span><\/a><span style=\"font-weight: 400;\"> \u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u5206\u6790\u306b\u5f79\u7acb\u3061\u3001CSAT\u8abf\u67fb\u3067\u3082\u983b\u7e41\u306b\u5e38\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u30d6\u30ed\u30b0\u3067\u306f\u3001\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u304c\u3069\u306e\u3088\u3046\u306b  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/nps-considered-good-net-promoter-score\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u826f\u597d\u306aNPS\u30b9\u30b3\u30a2<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u30a6\u30a7\u30d6\u30a4\u30f3\u30bf\u30fc\u30bb\u30d7\u30c8\u8abf\u67fb<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Web\u30a4\u30f3\u30bf\u30fc\u30bb\u30d7\u30c8\u8abf\u67fb\u306f\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u9867\u5ba2\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u4e00\u5b9a\u91cf\u306e\u8a2a\u554f\u8005\u3092\u56de\u7b54\u3055\u305b\u308b\u3082\u306e\u3067\u3059\u3002 Web\u30b5\u30a4\u30c8\u306e\u8a2a\u554f\u8005\u306b\u306f\u3001\u304a\u5ba2\u69d8\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u95a2\u3059\u308b\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u8868\u793a\u3055\u308c\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u53c2\u52a0\u3059\u308b\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002 \u3053\u306e\u3088\u3046\u306a\u88fd\u54c1\u306f\u3001Web\u30b5\u30a4\u30c8\u306e\u8a2a\u554f\u8005\u3092\u9003\u304c\u3055\u306a\u3044\u305f\u3081\u3001\u591a\u304f\u306e\u30d6\u30e9\u30f3\u30c9\u304b\u3089\u597d\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u8abf\u67fb<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.questionpro.com\/survey-templates\/service-evaluation-surveys\/\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u8abf\u67fb<\/span><\/a><span style=\"font-weight: 400;\"> \u306f\u3001\u9867\u5ba2\u304c\u30d6\u30e9\u30f3\u30c9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u5206\u6790\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u3053\u308c\u3089\u306f\u901a\u5e38\u3001\u304a\u5ba2\u69d8\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3068\u3084\u308a\u53d6\u308a\u3092\u3057\u305f\u5f8c\u306b\u8d77\u52d5\u3055\u308c\u3001\u304a\u5ba2\u69d8\u304c\u305d\u306e\u3084\u308a\u53d6\u308a\u306b\u6e80\u8db3\u3057\u305f\u304b\u3069\u3046\u304b\u3001\u7591\u554f\u304c\u89e3\u6c7a\u3055\u308c\u305f\u304b\u3069\u3046\u304b\u3092\u78ba\u8a8d\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30cf\u30f3\u30c9\u30eb<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u304c\u30d6\u30e9\u30f3\u30c9\u3084\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u8a9e\u308b\u3068\u304d\u3001\u305d\u308c\u306f\u304a\u5ba2\u69d8\u304c\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u3069\u306e\u3088\u3046\u306b\u8a55\u4fa1\u3057\u3066\u3044\u308b\u304b\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002 \u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3067\u306f\u3001\u304a\u5ba2\u69d8\u304c\u77ac\u6642\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u306f\u826f\u3044\u3053\u3068\u304b\u3082\u3057\u308c\u306a\u3044\u3057\u3001\u60aa\u3044\u3053\u3068\u304b\u3082\u3057\u308c\u306a\u3044\u3002 Facebook\u3001Instagram\u3001LinkedIn\u3001Twitter\u306a\u3069\u306e\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30c1\u30e3\u30f3\u30cd\u30eb\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3057\u3001\u3053\u308c\u3089\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u3092\u4f7f\u7528\u3057\u3001\u30ec\u30d3\u30e5\u30fc\u3001\u30e9\u30a4\u30d6\u6295\u7968\u306a\u3069\u306e\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u3059\u3079\u3066\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306f\u3001\u73fe\u5728\u3001\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u80fd\u529b\u3092\u6301\u3063\u3066\u304a\u308a\u3001\u307b\u3068\u3093\u3069\u306e\u5927\u4f01\u696d\u3068\u4e2d\u5c0f\u4f01\u696d\u306f\u3001\u9867\u5ba2\u3068\u5bfe\u8a71\u3059\u308b\u305f\u3081\u306b\u6301\u3063\u3066\u3044\u307e\u3059\u3002 \u554f\u3044\u5408\u308f\u305b\u306e\u89e3\u6c7a\u3001\u304a\u5ba2\u69d8\u306e\u671f\u5f85\u3001\u5fc5\u8981\u306a\u5834\u6240\u3078\u306e\u6848\u5185\u306a\u3069\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\u306a\u3069\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3092\u4f7f\u3063\u3066\u9867\u5ba2\u3068\u95a2\u308f\u308a\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6c42\u3081\u308b\u3053\u3068\u3067\u3001\u5145\u5b9f\u3057\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u5c65\u6b74\u3092\u5229\u7528\u3057\u3066\u6614\u306e\u30c1\u30e3\u30c3\u30c8\u3092\u898b\u305f\u308a\u3001\u30d1\u30bf\u30fc\u30f3\u3092\u7814\u7a76\u3057\u305f\u308a\u3057\u3066\u3001\u30ae\u30e3\u30c3\u30d7\u3092\u57cb\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><a href=\"https:\/\/www.questionpro.com\/cx\/\"><span style=\"font-weight: 400;\">QuestionPro CX<\/span><\/a><span style=\"font-weight: 400;\"> \u306f\u3001\u304a\u5ba2\u69d8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u65bd\u7b56\u306e\u7ba1\u7406\u3001\u8ffd\u8de1\u3001\u6e2c\u5b9a\u3092\u652f\u63f4\u3057\u307e\u3059\u3002 \u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u8a66\u3059\u306b\u306f\u3001\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u3092\u5165\u308c\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u767b\u9332\u306b\u306f1\u5206\u3082\u304b\u304b\u308a\u307e\u305b\u3093\u3002<\/span><\/p>\n<p class=\"p1\" style=\"text-align: left;\"><strong> <a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\">QuestionPro CX\u3067<\/a>\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u305f\u3044\u3068\u304a\u8003\u3048\u3067\u3059\u304b\uff1f<\/strong>\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u9867\u5ba2\u3092\u559c\u3070\u305b\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u652f\u6301\u8005\u306b\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u3001\u3055\u3089\u306b\u8a73\u3057\u304f\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p class=\"p1\" style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u4eca\u3059\u3050\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u3092\u7533\u3057\u8fbc\u3080<\/strong><\/a><\/span><\/p>\n<p><script async=\"\">(function(s,u,m,o,j,v){j=u.createElement(m);v=u.getElementsByTagName(m)[0];j.async=1;j.src=o;j.dataset.sumoSiteId='0e79db97a4cf272c87bd2e18bc6bbe3ba2ed3d2d3e8902c32996a3d9f940ba14';v.parentNode.insertBefore(j,v)})(window,document,'script','\/\/load.sumo.com\/');<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u9867\u5ba2\u6e80\u8db3\u306f\u3001\u73fe\u5728\u306e\u9867\u5ba2\u3092\u7dad\u6301\u3057\u3001\u65b0\u305f\u306a\u9867 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