{"id":730571,"date":"2020-07-22T00:39:54","date_gmt":"2020-07-22T07:39:54","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e8%aa%bf%e6%9f%bb%e3%81%ae%e8%b3%aa%e5%95%8f%e3%83%88%e3%83%83%e3%83%9720\/"},"modified":"2020-07-22T00:39:54","modified_gmt":"2020-07-22T00:39:54","slug":"%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e8%aa%bf%e6%9f%bb%e3%81%ae%e8%b3%aa%e5%95%8f%e3%83%88%e3%83%83%e3%83%9720","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e8%aa%bf%e6%9f%bb%e3%81%ae%e8%b3%aa%e5%95%8f%e3%83%88%e3%83%83%e3%83%9720\/","title":{"rendered":"\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u8cea\u554f\u30c8\u30c3\u30d720"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u306f\u3001\u3042\u3089\u3086\u308b\u30d3\u30b8\u30cd\u30b9\u304c\u6210\u529f\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3042\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u6226\u7565\u306e\u4e2d\u6838\u3092\u306a\u3059\u3082\u306e\u3067\u3042\u308b\u3079\u304d\u3067\u3059\u3002 \u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u4e0d\u6e80\u3092\u6301\u3064\u9867\u5ba2\u306f\u3001\u89e3\u7d04\u30ea\u30b9\u30af\u304c\u9ad8\u304f\u3001\u7d50\u679c\u7684\u306b\u30d3\u30b8\u30cd\u30b9\u306e\u53ce\u76ca\u306b\u3082\u5f71\u97ff\u3057\u307e\u3059\u3002 \u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u7d99\u7d9a\u7684\u306b\u6e2c\u5b9a\u3057\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u53cd\u6620\u3055\u305b\u306a\u304c\u3089\u3001\u305d\u306e\u30b9\u30b3\u30a2\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 \u3053\u306e\u3053\u3068\u306f\u3001\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u5f53\u3066\u306f\u307e\u308a\u307e\u3059\u3002\u306a\u305c\u306a\u3089\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3044\u3066\u3001\u512a\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u59a8\u3052\u3068\u306a\u308b\u3082\u306e\u304c\u3042\u308b\u304b\u3089\u3067\u3059\u3002  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/complete-guide-to-customer-experience\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u3068 <\/span><a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\"><br \/>\n  <span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u8abf\u67fb\u5fc5\u980820\u554f<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">CSAT\u8abf\u67fb\u306f\u3001\u304a\u5ba2\u69d8\u306e\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6\u3092\u6e2c\u308b\u4e0a\u3067\u91cd\u8981\u306a\u5f79\u5272\u3092\u62c5\u3063\u3066\u3044\u307e\u3059\u3002 \u6539\u5584\u70b9\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u5b9a\u671f\u7684\u306a<a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\">CSAT\u8abf\u67fb\u306e<\/a>\u5b9f\u65bd\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002 \u3053\u3053\u3067\u306f\u3001CSAT\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u5fc5\u8981\u4e0d\u53ef\u6b20\u306a20\u306e\u8cea\u554f\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u30c7\u30e2\u30b0\u30e9\u30d5\u30a3\u30c3\u30af\u306b\u95a2\u3059\u308b\u8cea\u554f<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30c7\u30e2\u30b0\u30e9\u30d5\u30a3\u30c3\u30af\u306a\u8cea\u554f\u306f\u7169\u308f\u3057\u304f\u3001\u9000\u5c48\u306b\u601d\u3048\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u304a\u5ba2\u69d8\u3092\u77e5\u308a\u3001\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u306f\u91cd\u8981\u306a\u3053\u3068\u3067\u3059\u3002 \u30d1\u30bf\u30fc\u30f3\u3084\u30c8\u30ec\u30f3\u30c9\u306a\u3069\u3092\u7279\u5b9a\u3057\u3001\u660e\u3089\u304b\u306b\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u3001\u9867\u5ba2\u306e\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3092\u652f\u63f4\u3057\u307e\u3059\u3002 \u4eba\u53e3\u7d71\u8a08\u5b66\u7684\u306a\u8cea\u554f\u306e\u6570\u306f\u3001\u5b9f\u65bd\u3059\u308b\u8abf\u67fb\u3084\u7814\u7a76\u306e\u7a2e\u985e\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u3067\u3057\u3087\u3046\u3002 \u3053\u308c\u3089\u306e\u8cea\u554f\u306e\u3044\u304f\u3064\u304b\u3092\u9078\u629e\u5f0f\u306b\u3057\u305f\u308a\u3001\u300c\u3069\u3061\u3089\u304b\u3068\u3044\u3048\u3070\u8a00\u308f\u306a\u3044\u300d\u306a\u3069\u306e\u9078\u629e\u80a2\u3092\u7528\u610f\u3059\u308b\u3053\u3068\u3092\u691c\u8a0e\u3059\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">1.\u3042\u306a\u305f\u306e\u5e74\u9f62\u3092\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">2.\u304a\u4f4f\u307e\u3044\u306f\u3069\u3061\u3089\u3067\u3059\u304b\uff1f<\/span><\/p>\n<p><span style=\"font-weight: 400;\">3.\u3042\u306a\u305f\u306e\u914d\u5076\u8005\u306e\u6709\u7121\u306b\u3064\u3044\u3066\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u3054\u8cea\u554f<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u8cea\u554f\u3092\u3059\u308b\u3053\u3068\u3067\u3001\u305d\u306e\u6709\u7528\u6027\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u81ea\u793e\u306e\u88fd\u54c1\u304c\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u8981\u6c42\u3092\u6e80\u305f\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002 \u305d\u3046\u3067\u306a\u3044\u5834\u5408\u306f\u3001\u3055\u3089\u306b\u3069\u306e\u3088\u3046\u306a\u6539\u5584\u3084\u6539\u826f\u304c\u53ef\u80fd\u304b\u3002 \u304a\u5ba2\u69d8\u306e\u58f0\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u3001\u5c3a\u5ea6\u3001\u591a\u80a2\u9078\u629e\u5f0f\u3001\u5358\u4e00\u9078\u629e\u5f0f\u306e\u8cea\u554f\u3092\u5165\u308c\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3088\u308a\u591a\u304f\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5f97\u308b\u305f\u3081\u306b\u306f\u3001\u304a\u5ba2\u69d8\u304c\u5177\u4f53\u7684\u306b\u6307\u6458\u3067\u304d\u308b\u3088\u3046\u306a\u81ea\u7531\u8a18\u8ff0\u5f0f\u306e\u8cea\u554f\u3092\u4f7f\u7528\u3059\u308b\u3068\u3088\u3044\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">4.\u8cfc\u5165\u3057\u305f\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u3001\u6e80\u8db3\u5ea6\u3092\u304a\u805e\u304b\u305b\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">5.\u88fd\u54c1\u306b\u3064\u3044\u3066\u3001\u6700\u3082\u6c17\u306b\u5165\u3063\u3066\u3044\u308b\u70b9\u3001\u6700\u3082\u6c17\u306b\u5165\u3089\u306a\u3044\u70b9\u3092\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">6.\u88fd\u54c1\u3092\u3055\u3089\u306b\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3069\u3046\u3057\u305f\u3089\u3088\u3044\u304b\uff1f<\/span><\/p>\n<p><span style=\"font-weight: 400;\">7.\u88fd\u54c1\u306e\u7d4c\u9a13\u3084\u4f7f\u7528\u72b6\u6cc1\u3092\u8e0f\u307e\u3048\u3066\u3001\u518d\u8cfc\u5165\u3057\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u304b\uff1f<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u30b5\u30dd\u30fc\u30c8\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u8cea\u554f<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u826f\u3057\u60aa\u3057\u3092\u5de6\u53f3\u3059\u308b\u91cd\u8981\u306a\u8981\u7d20\u3067\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u304c\u60aa\u3044\u3068  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/complete-guide-to-customer-experience\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u305d\u3057\u3066\u3001\u9867\u5ba2\u306f\u3001\u540c\u50da\u3084\u53cb\u4eba\u3001\u5bb6\u65cf\u3001\u305d\u3057\u3066\u4eca\u3084\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30c1\u30e3\u30f3\u30cd\u30eb\u3067\u3001\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u3092\u50b7\u3064\u3051\u308b\u3088\u3046\u306a\u60aa\u3044\u7d4c\u9a13\u306b\u3064\u3044\u3066\u8a71\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><b><i>\u6700\u8fd1\u306e\u8abf\u67fb\u3067\u306f\u3001\u30a2\u30e1\u30ea\u30ab\u4eba\u306f\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3057\u3066\u3001\u6700\u5927\u306717%\u591a\u304f\u652f\u6255\u3046\u3053\u3068\u3092\u671b\u3093\u3067\u3044\u308b\u3053\u3068\u304c\u793a\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/i><\/b><\/p>\n<p><span style=\"font-weight: 400;\">8.\u5f53\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u306b\u3064\u3044\u3066\u30011\uff5e5\u306e\u7bc4\u56f2\u3067\u8a55\u4fa1\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">9.\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u62c5\u5f53\u8005\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u306f\u6e80\u8db3\u3057\u3066\u3044\u307e\u3059\u304b\uff1f<\/span><\/p>\n<p><span style=\"font-weight: 400;\">10.\u5f53\u793e\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u3001\u88fd\u54c1\u306b\u95a2\u3059\u308b\u77e5\u8b58\u304c\u8c4a\u5bcc\u3060\u3068\u611f\u3058\u307e\u3059\u304b\uff1f<\/span><\/p>\n<p><span style=\"font-weight: 400;\">11.\u5f53\u793e\u306e\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u3001\u304a\u5ba2\u69d8\u3068\u3057\u3066\u5927\u5207\u306b\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u307e\u3059\u304b\uff1f<\/span><\/p>\n<p><span style=\"font-weight: 400;\">12.\u3069\u3046\u3057\u305f\u3089\u3001\u3088\u308a\u826f\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u304b\uff1f<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306b\u95a2\u3059\u308b\u8cea\u554f<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u7c21\u5358\u306b\u64cd\u4f5c\u3067\u304d\u3001\u898b\u6804\u3048\u304c\u826f\u304f\u3001\u5fc5\u8981\u306a\u60c5\u5831\u304c\u3059\u3079\u3066\u542b\u307e\u308c\u3066\u3044\u308b\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3092\u6301\u3064\u3053\u3068\u306f\u3001\u4eca\u65e5\u306e\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u5fc5\u8981\u4e0d\u53ef\u6b20\u306a\u3053\u3068\u3067\u3059\u3002 \u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306b\u306f\u3001\u5fc5\u8981\u306a\u3068\u304d\u306b\u52a9\u3051\u3092\u6c42\u3081\u308b\u305f\u3081\u306e\u30c1\u30e3\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u3001\u95a2\u9023\u3059\u308b\u3059\u3079\u3066\u306e\u9023\u7d61\u5148\u60c5\u5831\u3001\u305d\u3057\u3066\u7c21\u5358\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u88fd\u54c1\u60c5\u5831\u304c\u5fc5\u8981\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">13.\u5f53\u793e\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3084\u30a2\u30d7\u30ea\u306e\u4f7f\u7528\u611f\u306b\u3064\u3044\u3066\u3001\u89aa\u5207\u306b\u8a55\u4fa1\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">14.\u5f53\u793e\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3067\u306f\u3001\u304a\u63a2\u3057\u306e\u3082\u306e\u3092\u7c21\u5358\u306b\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3057\u305f\u304b\uff1f<\/span><\/p>\n<p><span style=\"font-weight: 400;\">15.\u5f53\u793e\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306b\u3064\u3044\u3066\u3001\u4f55\u304b\u5909\u66f4\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u304b\uff1f<\/span><\/p>\n<p><span style=\"font-weight: 400;\">16.\u5f53\u793e\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u3067\u88fd\u54c1\u60c5\u5831\u3092\u78ba\u8a8d\u3067\u304d\u307e\u3057\u305f\u304b\uff1f<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u30b3\u30f3\u30da\u30c6\u30a3\u30bf\u30fc\u306e\u8cea\u554f<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u5e02\u5834\u306b\u306f\u5e38\u306b\u65b0\u3057\u3044\u30d7\u30ec\u30fc\u30e4\u30fc\u3084\u7af6\u5408\u4ed6\u793e\u304c\u5b58\u5728\u3057\u3001\u305d\u308c\u3089\u3092\u3069\u306e\u3088\u3046\u306b\u51cc\u99d5\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3092\u77e5\u3063\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u8cea\u554f\u3092\u4f7f\u3044\u306a\u304c\u3089  <\/span><a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\"><br \/>\n  <span style=\"font-weight: 400;\">CSAT\u8abf\u67fb<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u7af6\u5408\u4ed6\u793e\u306e\u65b0\u898f\u53c2\u5165\u3084\u3001\u6f5c\u5728\u9867\u5ba2\u304c\u6700\u3082\u597d\u3080\u30d6\u30e9\u30f3\u30c9\u3001\u88fd\u54c1\u306e\u5dee\u5225\u5316\u8981\u56e0\u306a\u3069\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">17.\u5f53\u793e\u88fd\u54c1\u3092\u8cfc\u5165\u3059\u308b\u524d\u306b\u691c\u8a0e\u3057\u305f\u4ed6\u306e\u30d6\u30e9\u30f3\u30c9\/\u9078\u629e\u80a2\u306f\u4f55\u3067\u3057\u305f\u304b\uff1f<\/span><\/p>\n<p><span style=\"font-weight: 400;\">18.\u7af6\u5408\u4ed6\u793e\u3067\u306f\u306a\u304f\u3001\u5f53\u793e\u306e\u88fd\u54c1\u3092\u9078\u3093\u3060\u7406\u7531\u306f\u4f55\u3060\u3068\u601d\u308f\u308c\u307e\u3059\u304b\uff1f<\/span><\/p>\n<p><span style=\"font-weight: 400;\">19.\u5e02\u5834\u3067\u5165\u624b\u53ef\u80fd\u306a\u4ed6\u306e\u9078\u629e\u80a2\u306b\u3064\u3044\u3066\u3001\u5f53\u793e\u306e\u88fd\u54c1\u306f\u4ed6\u793e\u3088\u308a\u3082\u512a\u308c\u3066\u3044\u308b\u3001\u52a3\u3063\u3066\u3044\u308b\u3001\u3042\u308b\u3044\u306f\u540c\u7b49\u3067\u3042\u308b\u3068\u304a\u8003\u3048\u3067\u3059\u304b\uff1f<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u8ffd\u52a0\u8cea\u554f<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306e\u8cea\u554f\u306f\u3001\u88fd\u54c1\u3001\u7af6\u5408\u4ed6\u793e\u3001\u6df1\u523b\u306a\u554f\u984c\u306a\u3069\u306b\u3064\u3044\u3066\u3001\u304a\u5ba2\u69d8\u304b\u3089\u3088\u308a\u591a\u304f\u306e\u60c5\u5831\u3092\u5f97\u308b\u305f\u3081\u306b\u4f5c\u3089\u308c\u305f\u3001\u7406\u60f3\u7684\u306a\u30aa\u30fc\u30d7\u30f3\u30a8\u30f3\u30c9\u306e\u30c6\u30ad\u30b9\u30c8\u8cea\u554f\u3067\u3059\u3002 \u3053\u308c\u3089\u306e\u8cea\u554f\u306f\u3001\u65e2\u5b58\u88fd\u54c1\u306e\u6539\u5584\u3084\u65b0\u88fd\u54c1\u306e\u958b\u767a\u306a\u3069\u3001\u30a2\u30a4\u30c7\u30a2\u3084\u63d0\u6848\u3092\u5f97\u308b\u306e\u306b\u3082\u6700\u9069\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">20.\u79c1\u305f\u3061\u306b\u4f55\u304b\u3054\u63d0\u6848\u3084\u304a\u3059\u3059\u3081\u304c\u3042\u308c\u3070\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<h4><a href=\"https:\/\/www.questionpro.com\/survey-templates\/customer-satisfaction-survey-template\/\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u8cea\u554f\uff0b\u8cea\u554f\u7968\u306e\u30b5\u30f3\u30d7\u30eb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/span><\/a><iframe id=\"iframe_166\" style=\"width: 100%; height: 400px; border: 2px;\" src=\"https:\/\/bit.ly\/2XtxDi8\" frameborder=\"0\" sandbox=\"allow-same-origin allow-forms allow-scripts\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\"><\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\"><\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\"><\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\"><\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\"><\/span><\/iframe><\/h4>\n<h4 style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/survey-templates\/customer-satisfaction-survey-template\/\">CSAT\u8abf\u67fb\u306e\u30b5\u30f3\u30d7\u30eb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306f\u3053\u3061\u3089<\/a><\/h4>\n<h4>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u8abf\u67fb\u306e\u5b9f\u65bd\u610f\u7fa9\u3068\u52b9\u679c<\/h4>\n<p><span data-preserver-spaces=\"true\">CSAT\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u5fc5\u8981\u306a\u8cea\u554f\u9805\u76ee\u304c\u308f\u304b\u3063\u305f\u3068\u3053\u308d\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u306e\u91cd\u8981\u6027\u3068\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002 \u3053\u3053\u3067\u306f\u3001\u30aa\u30f3\u30e9\u30a4\u30f3CSAT\u8abf\u67fb\u306e5\u3064\u306e\u4e3b\u8981\u306a\u5229\u70b9\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<h5><span data-preserver-spaces=\"true\">1.\u30d1\u30bf\u30fc\u30f3\u3084\u50be\u5411\u3092\u628a\u63e1\u3059\u308b<\/span><\/h5>\n<p><span data-preserver-spaces=\"true\">\u7279\u306b\u7d99\u7d9a\u7684\u306b\u304a\u5ba2\u69d8\u3092\u8abf\u67fb\u3057\u3066\u3044\u308b\u3068\u3001\u69d8\u3005\u306a\u30d1\u30bf\u30fc\u30f3\u3084\u50be\u5411\u304c\u898b\u3048\u3066\u304d\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u30d1\u30bf\u30fc\u30f3\u3092\u7814\u7a76\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u306e\u30ec\u30d9\u30eb\u304c\u3069\u306e\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u308b\u304b\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 CX\u3068CSAT\u306e\u9593\u306b\u306f\u76f4\u63a5\u7684\u306a\u76f8\u95a2\u95a2\u4fc2\u304c\u3042\u308b\u305f\u3081\u3001CX\u306e\u30b7\u30d5\u30c8\u306f\u3088\u308a\u660e\u78ba\u306b\u306a\u308b\u3002 CSAT\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u6d3b\u7528\u306f\u3001CSAT\u6e2c\u5b9a\u30d7\u30ed\u30bb\u30b9\u306e1\u30b9\u30c6\u30c3\u30d7\u306b\u904e\u304e\u307e\u305b\u3093\u3002 \u56de\u7b54\u7387\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u5b8c\u4e86\u7387\u3001\u914d\u4fe1\u7387\u306a\u3069\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u3001\u3055\u307e\u3056\u307e\u306aA\/B\u30c6\u30b9\u30c8\u3092\u8a66\u3057\u3066\u3044\u305f\u3060\u3051\u308c\u3070\u3068\u601d\u3044\u307e\u3059\u3002 CSAT\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u3001\u65b0\u3057\u3044\u9867\u5ba2\u6226\u7565\u3084\u30d7\u30ed\u30bb\u30b9\u3092\u5c0e\u5165\u3057\u305f\u969b\u306e\u5909\u5316\u3084\u52b9\u679c\u3092\u6e2c\u5b9a\u3059\u308b\u306e\u306b\u6700\u9069\u306a\u65b9\u6cd5\u3067\u3059\u3002<\/span><\/p>\n<h5><span data-preserver-spaces=\"true\">2.\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u6d3b\u6027\u5316<\/span><\/h5>\n<p><span data-preserver-spaces=\"true\">CSAT\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u3001\u304a\u5ba2\u69d8\u304c\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u30b3\u30e1\u30f3\u30c8\u3084\u8a55\u4fa1\u3092\u3059\u308b\u305f\u3081\u306e\u512a\u308c\u305f\u65b9\u6cd5\u3067\u3059\u3002 \u304a\u5ba2\u69d8\u304b\u3089\u898b\u3066\u3001\u3069\u306e\u3088\u3046\u306a\u6a5f\u80fd\u3092\u8ffd\u52a0\u3059\u308c\u3070\u3088\u308a\u826f\u3044\u3082\u306e\u306b\u306a\u308b\u306e\u304b\u3092\u77e5\u308b\u826f\u3044\u6a5f\u4f1a\u3067\u3059\u3002 \u307e\u305f\u3001\u305d\u306e\u58f0\u306f\u3001\u65b0\u88fd\u54c1\u306e\u958b\u767a\u306b\u3082\u5fc5\u8981\u306a\u793a\u5506\u3092\u4e0e\u3048\u3066\u304f\u308c\u307e\u3059\u3002 \u305f\u3068\u3048\u4e0d\u6e80\u304c\u3042\u3063\u3066\u3082\u3001\u4ed6\u306e\u30d6\u30e9\u30f3\u30c9\u306b\u4e57\u308a\u63db\u3048\u308b\u524d\u306b\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u805e\u304f\u306e\u304c\u7406\u60f3\u7684\u3067\u3059\u3002 \u6e1b\u9000\u3092\u98df\u3044\u6b62\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u5074\u9762\u306b\u53d6\u308a\u7d44\u3080\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002  <\/span><strong><em><span data-preserver-spaces=\"true\">\u6700\u8fd1\u306e\u8abf\u67fb\u3067\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306b\u4e0d\u6e80\u3092\u6301\u3064\u9867\u5ba2\u306e96\uff05\u304c\u3001\u624b\u7d19\u3084\u30af\u30ec\u30fc\u30e0\u3092\u66f8\u304b\u305a\u306b\u53bb\u3063\u3066\u3044\u304f\u3053\u3068\u304c\u793a\u5506\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/em><\/strong><\/p>\n<h5><span data-preserver-spaces=\"true\">3.\u53d6\u5f97\u539f\u4fa1\u306e\u4f4e\u6e1b<\/span><\/h5>\n<p><strong><em><span data-preserver-spaces=\"true\">\u6700\u8fd1\u306e\u8abf\u67fb\u3067\u306f\u3001\u65b0\u898f\u9867\u5ba2\u3068\u9577\u671f\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u95a2\u4fc2\u3092\u7bc9\u304f\u306b\u306f\u300116\u500d\u3082\u306e\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308b\u3068\u6307\u6458\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/em><span data-preserver-spaces=\"true\"> <\/span><\/strong><span data-preserver-spaces=\"true\">\u304a\u5ba2\u69d8\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u304c\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u304b\u3092\u77e5\u308a\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u306b\u5f79\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u306e\u56f2\u3044\u8fbc\u307f\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002 \u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306e\u7372\u5f97\u306f\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u5927\u304d\u306a\u30b3\u30b9\u30c8\u524a\u6e1b\u3068\u306a\u308a\u307e\u3059\u3002 \u65b0\u898f\u306b\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u3088\u308a\u3082\u3001\u9867\u5ba2\u3092\u7dad\u6301\u3059\u308b\u65b9\u304c\u8cbb\u7528\u5bfe\u52b9\u679c\u304c\u9ad8\u3044\u306e\u3067\u3059\u3002<\/span><\/p>\n<h5><span data-preserver-spaces=\"true\">4.\u9867\u5ba2\u96e2\u308c\u306e\u6e1b\u5c11<\/span><\/h5>\n<p><span data-preserver-spaces=\"true\">\u6e80\u8db3\u3057\u305f\u9867\u5ba2\u306f\u3001\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u4fe1\u983c\u3057\u3001\u5fe0\u8aa0\u5fc3\u3092\u6301\u3061\u7d9a\u3051\u308b\u3002 \u591a\u304f\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u304c\u7af6\u5408\u3059\u308b\u73fe\u5728\u3001\u3053\u308c\u306f\u975e\u5e38\u306b\u96e3\u3057\u304f\u306a\u3063\u3066\u3044\u307e\u3059\u3002 \u304a\u5ba2\u3055\u307e\u306b\u6e80\u8db3\u3057\u3066\u3044\u305f\u3060\u3051\u308c\u3070\u3001\u304a\u5ba2\u3055\u307e\u304c\u96e2\u308c\u3066\u3044\u304f\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u305d\u3046\u3067\u306a\u3051\u308c\u3070\u3001\u3059\u3050\u306b\u3067\u306f\u306a\u304f\u3066\u3082\u3001\u5c06\u6765\u7684\u306b\u3042\u306a\u305f\u306e\u7af6\u5408\u4ed6\u793e\u306b\u4e57\u308a\u63db\u3048\u3066\u3057\u307e\u3046\u3067\u3057\u3087\u3046\u3002 CSAT\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001CSAT\u30b9\u30b3\u30a2\u3092\u78ba\u5b9f\u306b\u628a\u63e1\u3057\u3001\u6e80\u8db3\u5ea6\u3092\u9ad8\u304f\u3059\u308b\u305f\u3081\u306e\u5bfe\u7b56\u304c\u5fc5\u8981\u3067\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u96e2\u308c\u3092\u6291\u5236\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h3>\u9867\u5ba2\u6e80\u8db3\u306e\u8cea\u554f\u3092\u3059\u308b\u524d\u306b\u899a\u3048\u3066\u304a\u304d\u305f\u3044\u30dd\u30a4\u30f3\u30c8<\/h3>\n<h4>1.\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3059\u308b<\/h4>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u95a2\u3059\u308b\u8cea\u554f\u306f\u3001\u9867\u5ba2\u306e\u53d6\u308a\u7d44\u307f\u3092\u6539\u5584\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u3068\u9867\u5ba2\u4f53\u9a13\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u5f79\u7acb\u3064\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3092\u96c6\u3081\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u53cd\u5fdc\u306f\u3001\u8cea\u554f\u6b21\u7b2c\u3067\u3069\u3046\u306b\u3067\u3082\u306a\u308b\u3082\u306e\u3067\u3059\u3002 \u305d\u306e\u305f\u3081\u3001\u7814\u7a76\u306e\u7126\u70b9\u306b\u95a2\u9023\u3057\u305f\u9069\u5207\u306a\u8cea\u554f\u3092\u3059\u308b\u3053\u3068\u304c\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002 \u307e\u305a\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u76ee\u7684\u3092\u660e\u78ba\u306b\u3057\u3001\u305d\u308c\u306b\u6cbf\u3063\u305f\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u3067\u3001\u6700\u826f\u306e\u7d50\u679c\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h4>2.\u8a98\u5c0e\u5c0b\u554f\u3092\u3057\u306a\u3044<\/h4>\n<p>\u8a98\u5c0e\u5c0b\u554f\u306f\u3001\u793a\u5506\u306b\u5bcc\u3080\u4e0d\u8aa0\u5b9f\u306a\u5370\u8c61\u3092\u4e0e\u3048\u3001\u9867\u5ba2\u3092\u9060\u3056\u3051\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u305f\u3081\u3001\u907f\u3051\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002 \u307e\u305f\u3001\u504f\u3063\u305f\u7d50\u679c\u304c\u51fa\u308b\u5371\u967a\u6027\u3082\u304b\u306a\u308a\u3042\u308a\u307e\u3059\u3002 \u610f\u56f3\u7684\u3067\u306f\u306a\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u7406\u60f3\u3092\u8a00\u3048\u3070\u3001\u8cea\u554f\u3092\u9001\u308b\u524d\u306b\u30c1\u30a7\u30c3\u30af\u3059\u308b\u3053\u3068\u3067\u3059\u3002 \u307e\u305f\u3001\u601d\u3044\u8fbc\u307f\u3092\u3057\u306a\u3044\u3053\u3068\u3082\u5927\u5207\u3067\u3059\u3002 Did we resolve your issue?&#8217;, followed by &#8216;How quickly?&#8217;. \u591a\u304f\u306e\u8abf\u67fb\u3067\u306f\u3001\u554f\u984c\u304c\u89e3\u6c7a\u3055\u308c\u305f\u3068\u76f4\u63a5\u4eee\u5b9a\u3057\u3001\u30bf\u30fc\u30f3\u30a2\u30e9\u30a6\u30f3\u30c9\u30bf\u30a4\u30e0\u306b\u3064\u3044\u3066\u5c0b\u306d\u3066\u3044\u307e\u3059\u3002 \u540c\u3058\u8f4d\u3092\u8e0f\u307e\u306a\u3044\u3088\u3046\u306b\u3002<\/p>\n<h4>3.\u30ae\u30e3\u30c3\u30d7\u3092\u57cb\u3081\u308b\u305f\u3081\u306e\u8cea\u554f\u3092\u7d44\u307f\u7acb\u3066\u308b<\/h4>\n<p>\u304a\u5ba2\u69d8\u304b\u3089\u300c\u3082\u3063\u3068\u3053\u3046\u3059\u308c\u3070\u3044\u3044\u306e\u306b\u300d\u3068\u601d\u3046\u3053\u3068\u3092\u805e\u304d\u3001\u5171\u611f\u3057\u3001\u805e\u304d\u4e0a\u624b\u306b\u306a\u308b\u3002 \u5f7c\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u305f\u3089\u3001\u305d\u308c\u3092\u3082\u3068\u306b\u884c\u52d5\u3059\u308b\u3002 \u304a\u5ba2\u69d8\u304b\u3089\u306e\u8a55\u4fa1\u3082\u9ad8\u307e\u308a\u3001\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3082\u69cb\u7bc9\u3055\u308c\u307e\u3059\u3002 \u524d\u56de\u306e\u4ea4\u6d41\u4f1a\u3084\u30a2\u30f3\u30b1\u30fc\u30c8\u304b\u3089\u3069\u306e\u3088\u3046\u306a\u5909\u5316\u304c\u3042\u3063\u305f\u304b\u3092\u4f1d\u3048\u3001\u6570\u5b57\u3092\u63d0\u793a\u3059\u308b\u3002 \u3042\u306a\u305f\u306e\u5fe0\u5b9f\u306a\u9867\u5ba2\u306f\u3001\u3042\u306a\u305f\u306e\u6210\u529f\u3092\u671b\u3093\u3067\u3044\u307e\u3059\u3002<\/p>\n<h4>4.\u5168\u53d6\u5f15\u306e\u8abf\u67fb<\/h4>\n<p>\u304a\u5ba2\u69d8\u304c\u3042\u306a\u305f\u3068\u63a5\u3059\u308b\u306b\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3001\u30a2\u30d7\u30ea\u3001\u5b9f\u5e97\u8217\u306a\u3069\u3092\u901a\u3058\u3066\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u5f7c\u3089\u306f\u53d6\u5f15\u3092\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u304b\u3089\u3001\u4e00\u3064\u4e00\u3064\u306e\u3084\u308a\u53d6\u308a\u304c\u91cd\u8981\u3067\u3059\u3002 \u5177\u4f53\u7684\u306a\u3084\u308a\u53d6\u308a\u3084\u4f53\u9a13\u3001\u3055\u3089\u306b\u3069\u3046\u3059\u308c\u3070\u6539\u5584\u3067\u304d\u308b\u304b\u3092\u5c0b\u306d\u308b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u8a2d\u8a08\u3059\u308b\u3002 \u500b\u3005\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u3067\u3001\u6d88\u8cbb\u8005\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30d5\u30ed\u30f3\u30c8\u30e9\u30a4\u30f3\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u3088\u308a\u52b9\u7387\u7684\u304b\u3064\u52b9\u679c\u7684\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h4>\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3002\u3055\u307e\u3056\u307e\u306a\u7a2e\u985e\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u304b\uff1f<\/h4>\n<p>\u8abf\u67fb\u5bfe\u8c61\u306b\u3088\u3063\u3066\u3001\u3069\u306e\u3088\u3046\u306a<a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\">CSAT\u8abf\u67fb\u3092<\/a>\u5b9f\u65bd\u3059\u308b\u304b\u304c\u6c7a\u307e\u308a\u307e\u3059\u3002 CSAT\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u69d8\u3005\u306a\u7a2e\u985e\u306b\u3064\u3044\u3066\u306f\u3001\u5148\u65e5\u516c\u958b\u3057\u305f\u8a18\u4e8b\u3067\u3054\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306e\u8cea\u554f\u3092CSAT\u8abf\u67fb\u3067\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u52b9\u679c\u3092\u6700\u5927\u5316\u3057\u3001\u9867\u5ba2\u65bd\u7b56\u3084\u30d7\u30ed\u30bb\u30b9\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\"><strong>QuestionPro\u306f\u3001\u6700\u3082\u5148\u9032\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/strong>\u9867\u5ba2\u306e\u8003\u3048\u3084\u611f\u60c5\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u5f97\u308b\u306b\u306f\u3001\u4ee5\u4e0b\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002 <\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\n  <span data-preserver-spaces=\"true\">QuestionPro CX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/span><br \/>\n<\/a><span data-preserver-spaces=\"true\">\u4eca\u65e5\u304b\u3089<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/info.questionpro.com\/meetings\/kenneth-peterson\" target=\"_blank\" 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