{"id":730609,"date":"2019-06-17T05:43:03","date_gmt":"2019-06-17T12:43:03","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%81%8a%e5%ae%a2%e6%a7%98%e3%81%ae%e5%a3%b0%e3%82%a2%e3%83%b3%e3%82%b1%e3%83%bc%e3%83%88%e3%80%82%e6%94%b9%e5%96%84%e6%96%b9%e6%b3%95%e3%81%a8%e5%ae%9f%e6%96%bd%e6%89%8b%e9%a0%86\/"},"modified":"2019-06-17T05:43:03","modified_gmt":"2019-06-17T05:43:03","slug":"%e3%81%8a%e5%ae%a2%e6%a7%98%e3%81%ae%e5%a3%b0%e3%82%a2%e3%83%b3%e3%82%b1%e3%83%bc%e3%83%88%e3%80%82%e6%94%b9%e5%96%84%e6%96%b9%e6%b3%95%e3%81%a8%e5%ae%9f%e6%96%bd%e6%89%8b%e9%a0%86","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%81%8a%e5%ae%a2%e6%a7%98%e3%81%ae%e5%a3%b0%e3%82%a2%e3%83%b3%e3%82%b1%e3%83%bc%e3%83%88%e3%80%82%e6%94%b9%e5%96%84%e6%96%b9%e6%b3%95%e3%81%a8%e5%ae%9f%e6%96%bd%e6%89%8b%e9%a0%86\/","title":{"rendered":"\u304a\u5ba2\u69d8\u306e\u58f0\u30a2\u30f3\u30b1\u30fc\u30c8\u3002\u6539\u5584\u65b9\u6cd5\u3068\u5b9f\u65bd\u624b\u9806"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">&#8220;\u7533\u3057\u8a33\u3054\u3056\u3044\u307e\u305b\u3093\u304c\u3001\u5f53\u793e\u306e\u65b9\u91dd\u3067\u306f\u3054\u3056\u3044\u307e\u305b\u3093\u306e\u3067&#8230;&#8230;&#8221; <a href=\"https:\/\/www.questionpro.com\/blog\/customer-service\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u304c<\/a>\u3042\u306a\u305f\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u4f55\u3082\u3057\u3066\u304f\u308c\u306a\u3044\u3068\u304d\u3001\u3042\u306a\u305f\u306f\u3069\u308c\u307b\u3069\u30a4\u30e9\u30a4\u30e9\u3057\u3066\u3044\u307e\u3059\u304b\uff1f \u3082\u3057\u304b\u3057\u305f\u3089\u3001\u3042\u306a\u305f\u306f\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u306f\u3057\u3054\u3092\u767b\u3063\u3066\u3001\u5ef6\u3005\u3068\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3084\u305d\u306e\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3092\u8ffd\u3044\u304b\u3051\u3066\u3044\u308b\u306e\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3084\u3063\u305f\uff01 \u6bce\u65e5\u3001\u4f55\u5343\u4eba\u3082\u306e\u96fb\u8a71\u5ba2\u304c\u3053\u306e\u554f\u984c\u306b\u76f4\u9762\u3057\u3001\u6700\u7d42\u7684\u306b\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u304c\u60aa\u3044\u3068\u4f1a\u793e\u3092\u975e\u96e3\u3057\u59cb\u3081\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4eba\u306f\u304a\u91d1\u3092\u6255\u3063\u3066\u4f55\u304b\u3092\u8cb7\u3046\u3068\u304d\u3001\u305d\u306e\u4f1a\u793e\u306b\u5bfe\u3057\u3066\u3088\u308a\u826f\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u671f\u5f85\u3059\u308b\u3082\u306e\u3067\u3059\u3002 \u305d\u308c\u304c\u3067\u304d\u306a\u3051\u308c\u3070\u3001\u305d\u306e\u4f1a\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u306a\u304f\u306a\u308b\u3002 \u7c21\u5358\u306b\u8a00\u3048\u3070\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u304c\u7d44\u7e54\u306e\u6210\u5426\u3092\u6c7a\u3081\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u9032\u5316\u3057\u3001\u4f01\u696d\u306b\u3088\u3063\u3066\u3055\u307e\u3056\u307e\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u624b\u6bb5\u3092\u7528\u3044\u3066\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a\u3068\u30b9\u30d4\u30fc\u30c9\u30a2\u30c3\u30d7\u3092\u56f3\u3063\u3066\u3044\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3057\u304b\u3057\u3001\u4ed8\u5e2f\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306b\u9867\u5ba2\u304c\u6e80\u8db3\u3067\u304d\u306a\u3044\u5834\u5408\u3001\u7d44\u7e54\u306e\u6210\u9577\u306b\u58ca\u6ec5\u7684\u306a\u6253\u6483\u3092\u4e0e\u3048\u308b\u3053\u3068\u306b\u306a\u308b\u306f\u305a\u3060\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3082\u30461\u3064\u3001\u5fd8\u308c\u3066\u306f\u3044\u3051\u306a\u3044\u306e\u304c 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400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u308b\u7d44\u7e54\u306f\u3001\u304a\u5ba2\u69d8\u3092\u5553\u767a\u3059\u308b\u305f\u3081\u306b\u3001\u5909\u66f4\u30fb\u4fee\u6b63\u3059\u3079\u304d\u629c\u3051\u7a74\u3001\u8ab2\u984c\u3001\u554f\u984c\u3001\u307e\u305f\u306f\u8aa4\u308a\u3092\u7406\u89e3\u3057\u3088\u3046\u3068\u61f8\u547d\u306b\u52aa\u529b\u3057\u3066\u3044\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u9053\u3092\u6b69\u3080\u4e0a\u3067\u6700\u3082\u5927\u5909\u306a\u4ed5\u4e8b\u306e1\u3064\u306f\u3001\u4e0d\u6e80\u3092\u6301\u3064\u9867\u5ba2\u3068\u6b63\u5f0f\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53d6\u308a\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u63d0\u51fa\u3092\u6c42\u3081\u308b\u3053\u3068\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3055\u3066\u3001\u3042\u306a\u305f\u306e\u4e0d\u6e80\u3092\u6301\u3063\u3066\u3044\u308b\u9867\u5ba2\u306f\u3001\u3042\u306a\u305f\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u6559\u3048\u3066\u304f\u308c\u305f\u308a\u3001\u6d1e\u5bdf\u3092\u4e0e\u3048\u3066\u304f\u308c\u305f\u308a\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u305d\u306e\u5148\u306b\u3042\u308b\u3082\u306e\u306a\u306e\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3057\u304b\u3057\u3001\u8cea\u306e\u9ad8\u3044\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u306e\u306f\u3001QuestionPro\u306e\u3088\u3046\u306a\u5305\u62ec\u7684\u306a<a href=\"https:\/\/www.questionpro.com\/feedback-software\/\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/a>\u3067\u3059\u3002  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400;\">\u88fd\u54c1\u3092\u58f2\u308b\u306b\u305b\u3088\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u306b\u305b\u3088\u3001\u3042\u308b\u3044\u306f\u305d\u306e2\u3064\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u306b\u305b\u3088\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u6700\u512a\u5148\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3053\u3068\u3092\u5fd8\u308c\u3066\u306f\u306a\u3089\u306a\u3044\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4e16\u754c\u6700\u9ad8\u306e\u88fd\u54c1\u3092\u58f2\u3063\u3066\u3044\u3066\u3082\u3001\u9867\u5ba2\u3092\u6700\u9ad8\u306e\u5f85\u9047\u3067\u6271\u3048\u306a\u3051\u308c\u3070\u3001\u5e95\u8fba\u3092\u3072\u3063\u304b\u304d\u307e\u308f\u3059\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002 \u9006\u306b\u3001\u3042\u306a\u305f\u304c\u5e73\u5747\u7684\u306a\u88fd\u54c1\u3092\u8ca9\u58f2\u3057\u3066\u3044\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u3042\u306a\u305f\u306f\u5fc3\u3092\u6253\u3064\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3001\u30c1\u30e3\u30f3\u30b9\u306f\u3042\u306a\u305f\u304c\u53ce\u76ca\u6027\u3068\u7e41\u6804\u306e\u9053\u306b\u3042\u306a\u305f\u306e\u7d44\u7e54\u3092\u53d6\u3063\u3066\u3044\u308b\u3088\u308a\u3082\u591a\u304f\u3067\u3059\u3002  <\/span><\/p>\n<h3><strong>1.\u52b9\u7387\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u69cb\u7bc9<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u306f\u69d8\u3005\u306a\u5f62\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u76ee\u7684\u306b\u5408\u3063\u305f\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u59cb\u3081\u308b\u305f\u3081\u306e\u4e00\u756a\u306e\u8fd1\u9053\u3067\u3059\u3002 <a href=\"https:\/\/www.questionpro.com\/feedback-software\/\">\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092<\/a>\u4f7f\u7528\u3057\u3066\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30bf\u30c3\u30c1\u3092\u4e0e\u3048\u308b\u3053\u3068\u306f\u5e38\u306b\u6709\u52b9\u3067\u3042\u308a\u3001\u512a\u308c\u305f\u6a5f\u80fd\u3092\u6e80\u8f09\u3057\u305f\u30c9\u30e9\u30c3\u30b0\uff06\u30c9\u30ed\u30c3\u30d7\u5f0f\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30a2\u30f3\u30b1\u30fc\u30c8\u30fb\u30e1\u30fc\u30ab\u30fc\u30fb\u30c4\u30fc\u30eb\u304c\u3042\u308c\u3070\u3001\u305d\u308c\u306f\u53ef\u80fd\u306b\u306a\u308b\u3002 \u3053\u3053\u3067\u306f\u3001\u9b45\u529b\u7684\u3067\u7d50\u679c\u306e\u51fa\u308b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u305f\u3081\u306e2\u3064\u306e\u91cd\u8981\u306a\u30d2\u30f3\u30c8\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<h4><b>\u30d2\u30f3\u30c81\uff1a\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9b45\u529b\u7684\u306b\u3059\u308b<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u8abf\u67fb\u306e\u5b9f\u65bd\u306b\u3088\u308a\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e<\/a>\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u3001\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 \u56de\u7b54\u8005\u304c\u6642\u9593\u3092\u304b\u3051\u3066\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u8a18\u5165\u3059\u308b\u5834\u5408\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u304c\u5206\u304b\u308a\u3084\u3059\u304f\u3001\u56de\u7b54\u3057\u3084\u3059\u3044\u3053\u3068\u3092\u671f\u5f85\u3057\u307e\u3059\u3002 \u8907\u96d1\u3067\u5206\u304b\u308a\u306b\u304f\u3044\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u3001\u66d6\u6627\u3067\u975e\u73fe\u5b9f\u7684\u306a\u56de\u7b54\u3092\u96c6\u3081\u308b\u3053\u3068\u306b\u306a\u308a\u3001\u89e3\u7d04\u7387\u3092\u9ad8\u3081\u3066\u3057\u307e\u3046\u3002  <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u9577\u3055\u304c\u9577\u3059\u304e\u306a\u3044\u304b\u78ba\u8a8d\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u8a2d\u554f\u306f\u9650\u5b9a\u7684\u304b\u3064\u8ad6\u7406\u7684\u3067\u3042\u308b\u3002  <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u8a55\u4fa1\u3084\u5c3a\u5ea6\u306b\u95a2\u3059\u308b\u8cea\u554f\u306f\u30011\uff5e5\u30841\uff5e10\u3068\u3044\u3063\u305f\u3088\u3046\u306b\u3001\u3059\u3079\u3066\u7d71\u4e00\u3057\u3066\u304f\u3060\u3055\u3044\u3002  <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u4f4e\u30b9\u30b3\u30a2\u306f\u30de\u30a4\u30ca\u30b9\u3001\u9ad8\u30b9\u30b3\u30a2\u306f\u30d7\u30e9\u30b9\u3067\u3042\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3002  <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u5358\u4e00\u56de\u7b54\u306e\u9078\u629e\u80a2\u3068\u8907\u6570\u56de\u7b54\u306e\u9078\u629e\u80a2\u306e\u554f\u984c\u3092\u8ce2\u304f\u4f7f\u3044\u5206\u3051\u307e\u3057\u3087\u3046\u3002  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400;\">\u8a98\u5c0e\u5c0b\u554f\u306e\u3088\u3046\u306a\u8cea\u554f\u306f\u3001\u56de\u7b54\u8005\u3092\u64cd\u4f5c\u3057\u305f\u308a\u3001\u7279\u5b9a\u306e\u65b9\u6cd5\u3067\u56de\u7b54\u3059\u308b\u3088\u3046\u5f37\u5236\u3057\u305f\u308a\u3059\u308b\u3082\u306e\u3067\u3042\u308a\u3001\u597d\u307e\u3057\u304f\u3042\u308a\u307e\u305b\u3093\u3002 \u4f8b\u5f53\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u3068\u3084\u308a\u53d6\u308a\u3059\u308b\u4e2d\u3067\u3001\u4f55\u304b\u554f\u984c\u306f\u3042\u308a\u307e\u305b\u3093\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u56de\u7b54\u8005\u306b\u6709\u5229\u306a\u7b54\u3048\u3092\u5f37\u8981\u3059\u308b\u3088\u3046\u306a\u3001\u8ca0\u8377\u306e\u304b\u304b\u308b\u8cea\u554f\u3092\u3057\u306a\u3044\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002 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400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u30aa\u30d7\u30b7\u30e7\u30f3\u306b\u300c\u56de\u7b54\u3057\u306a\u3044\u300d\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u8ffd\u52a0\u3059\u308b\u3068\u3001\u4e0d\u5feb\u306b\u611f\u3058\u308b\u8cea\u554f\u306b\u5bfe\u3057\u3066\u3057\u3076\u3057\u3076\u56de\u7b54\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u826f\u3044\u30a2\u30a4\u30c7\u30a2\u3067\u3059\u3002<\/span><\/li>\n<\/ul>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/survey-templates\/service-evaluation-surveys\/\"><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30b5\u30fc\u30d9\u30a4\u306e\u7121\u6599\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306f\u3053\u3061\u3089<\/strong><\/a><\/p>\n<h3><strong>2.\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308b<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">\u8abf\u67fb\u6bb5\u968e\u304c\u7d42\u308f\u308b\u3068\u3001\u4eca\u5ea6\u306f\u7a4d\u307f\u4e0a\u3052\u3089\u308c\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002 \u591a\u304f\u306e\u9867\u5ba2\u304c\u540c\u3058\u3088\u3046\u306a\u610f\u898b\u3092\u6301\u3063\u3066\u3044\u308b\u306e\u304b\u3001\u3069\u308c\u3060\u3051\u306e\u9867\u5ba2\u304c\u6e80\u8db3\u3057\u3066\u3044\u308b\u306e\u304b\u3001\u6539\u5584\u3059\u3079\u304d\u70b9\u306f\u4f55\u304b\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u3001\u307e\u3068\u3081\u305f\u3059\u3079\u3066\u306e\u30c7\u30fc\u30bf\u3092\u5fb9\u5e95\u7684\u306b\u8abf\u67fb\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u306e\u3067\u3059\u3002  <\/span><\/p>\n<h4><b>\u5b9a\u6027\u7684\u30c7\u30fc\u30bf\u3068\u5b9a\u91cf\u7684\u30c7\u30fc\u30bf\u306e\u5206\u96e2  <\/b><\/h4>\n<p><span style=\"font-weight: 400;\">\u5206\u6790\u3092\u59cb\u3081\u308b\u3068\u3001\u6271\u3046\u3079\u304d\u30c7\u30fc\u30bf\u304c2\u7a2e\u985e\u3042\u308b\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3059\u3002<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\"><strong>\u30bf\u30a4\u30d71\uff1a<\/strong>\u6570\u5b57\u3084\u6570\u5024\u3067\u56de\u7b54\u3059\u308b\u3082\u306e\u306f\u3001\u5b9a\u91cf\u7684\u306a\u30c7\u30fc\u30bf\u3092\u8868\u3057\u3066\u3044\u307e\u3059\u3002 <\/span><b>\u5b9a\u91cf\u7684\u306a\u30c7\u30fc\u30bf\u3067\u3042\u308b\u3002 <\/b> <span style=\"font-weight: 400;\">\u3053\u306e\u30c7\u30fc\u30bf\u306f\u901a\u5e38\u3001\u56de\u7b54\u8005\u306b\u30b5\u30fc\u30d3\u30b9\u30921\uff5e5\u3067\u8a55\u4fa1\u3057\u3066\u3082\u3089\u3046\u30ec\u30fc\u30c6\u30a3\u30f3\u30b0\u3084NPS\u306e\u8cea\u554f\u3092\u901a\u3057\u3066\u4f5c\u6210\u3055\u308c\u307e\u3059\u3002 \u5b9a\u91cf\u7684\u306a\u30c7\u30fc\u30bf\u306f\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u4f1d\u3048\u308b\u3082\u306e\u3067\u3059\u3002\u512a\u308c\u305f\u30aa\u30f3\u30e9\u30a4\u30f3\u8abf\u67fb\u30c4\u30fc\u30eb\u306f\u3001\u304a\u5ba2\u69d8\u306e\u8981\u4ef6\u306b\u5fdc\u3058\u3066\u3001\u5b9a\u91cf\u7684\u306a\u30c7\u30fc\u30bf\u3092\u5206\u96e2\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u3055\u3089\u306b\u3001\u30c7\u30fc\u30bf\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3001\u30b0\u30e9\u30d5\u3084\u30d2\u30fc\u30c8\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3057\u305f\u308a\u3001\u30ec\u30dd\u30fc\u30c8\u3092\u307e\u3068\u3081\u305f\u308a\u3001\u5206\u6790\u7d50\u679c\u3092\u30c1\u30fc\u30e0\u3067\u5171\u6709\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\"><strong>\u30bf\u30a4\u30d72\uff1a<\/strong>\u30c6\u30ad\u30b9\u30c8\u3084\u30b3\u30e1\u30f3\u30c8\u306e\u5f62\u3067\u56de\u7b54\u3055\u308c\u305f\u3082\u306e\u306f\u3001\u8cea\u7684\u30c7\u30fc\u30bf <\/span><b>\u8cea\u7684\u306a\u30c7\u30fc\u30bf\u3002 <\/b> <span style=\"font-weight: 400;\">\u30c6\u30ad\u30b9\u30c8\u30c7\u30fc\u30bf\u3067\u3042\u308b\u305f\u3081\u3001\u56de\u7b54\u8005\u3054\u3068\u306b\u8aac\u660e\u304c\u7570\u306a\u308a\u3001\u76f4\u63a5\u7684\u3067\u3042\u3063\u305f\u308a\u3001\u7387\u76f4\u3067\u3042\u3063\u305f\u308a\u3059\u308b\u3002 \u5b9a\u6027\u60c5\u5831\u306f\u3001\u884c\u52d5\u3001\u671f\u5f85\u3001\u30cb\u30fc\u30ba\u3001\u7d4c\u9a13\u3001\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3092\u8aac\u660e\u3059\u308b\u305f\u3081\u306b\u884c\u3063\u305f\u8cea\u554f\u3092\u901a\u3058\u3066\u53ce\u96c6\u3055\u308c\u307e\u3059\u3002 \u30c6\u30ad\u30b9\u30c8\u5206\u6790\u6a5f\u80fd\u3092\u5099\u3048\u305f\u7a76\u6975\u306e<a href=\"https:\/\/www.questionpro.com\/feedback-software\/\">\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/a>\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u300cQuestionPro\u300d\u3092\u4f7f\u3063\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002 \u30c6\u30ad\u30b9\u30c8\u30c7\u30fc\u30bf\u3092\u96c6\u8a08\u3001\u5206\u985e\u3001\u5206\u6790\u3057\u3001\u30ec\u30dd\u30fc\u30c8\u306e\u4f5c\u6210\u3001\u30b0\u30e9\u30d5\u306e\u69cb\u7bc9\u3001\u6d1e\u5bdf\u306e\u5c0e\u304d\u51fa\u3057\u3001\u30d1\u30bf\u30fc\u30f3\u3084\u50be\u5411\u3092\u793a\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u7d50\u679c\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u5f62\u3067\u73fe\u308c\u307e\u3059\u3002 \u56de\u7b54\u304c\u672a\u89e3\u6c7a\u306e\u554f\u984c\u3092\u7269\u8a9e\u3063\u3066\u3044\u308b\u5834\u5408\u3001\u305d\u308c\u4ee5\u4e0a\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u9632\u3050\u305f\u3081\u3001\u6226\u8853\u7684\u306a\u56de\u7b54\u3068\u3057\u3066\u30de\u30fc\u30af\u3057\u3066\u304f\u3060\u3055\u3044\u3002 \u305d\u308c\u3068\u306f\u5225\u306b\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u3067\u6539\u5584\u3059\u3079\u304d\u610f\u898b\u3084\u63d0\u6848\u304c\u3042\u3063\u305f\u5834\u5408\u306f\u3001\u305d\u308c\u3092\u5909\u66f4\u53ef\u80fd\u306a\u30ea\u30b9\u30c8\u306b\u8ffd\u52a0\u3059\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><strong>\u4e2d\u9014\u534a\u7aef\uff1f \u304a\u3081\u3067\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002<\/strong> \u5e78\u3044\u306a\u3053\u3068\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30b5\u30fc\u30d9\u30a4\u3068\u306f\u4f55\u304b\u3001\u305d\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3084CX\u3068\u306e\u76f8\u4e92\u95a2\u4fc2\u306b\u3064\u3044\u3066\u3001\u3082\u3046\u5c11\u3057\u8a73\u3057\u304f\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u3088\u3063\u3066\u3001\u3088\u308a\u591a\u304f\u306e\u30cf\u30c3\u30d4\u30fc\u3067\u5fe0\u5b9f\u306a\u9867\u5ba2\u3092\u7372\u5f97\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u3001\u3055\u3089\u306b\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f\u3001\u7121\u6599\u306eeBook\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3066\u307f\u3066\u306f\u3044\u304b\u304c\u3067\u3057\u3087\u3046\u304b\u3002\u30cf\u30c3\u30ab\u30fc\u306e\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30ac\u30a4\u30c9 &#8211; CX= Emotion x Value.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/ebook\/hackers-guide-to-customer-experience.html\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u7121\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/strong><\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><strong>3.\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30ec\u30dd\u30fc\u30c8\u3078\u306e\u5bfe\u5fdc<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u5bfe\u3057\u3066\u884c\u52d5\u3059\u308b\u3053\u3068\u306f\u3001\u305a\u3063\u3068\u305d\u3053\u306b\u3042\u3063\u305f\u30de\u30a4\u30ca\u30b9\u3092\u5909\u3048\u308b\u3088\u3046\u306a\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u3080\u3057\u308d\u3001\u305d\u3082\u305d\u3082\u306a\u305c\u304a\u5ba2\u69d8\u3092\u559c\u3070\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u304b\u3063\u305f\u306e\u304b\u3001\u3069\u3046\u3059\u308c\u3070\u6539\u5584\u3067\u304d\u308b\u306e\u304b\u3001\u71b1\u5fc3\u306b\u5b66\u3076\u3088\u3046\u306a\u3082\u306e\u3067\u3059<\/span><b>.  <\/b><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u304b\u3089\u3044\u305f\u3060\u3044\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u8cea\u306e\u9ad8\u3044\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u81ea\u5206\u306e\u3082\u306e\u306b\u3059\u308b\u3053\u3068\u306f\u3001\u7d44\u7e54\u306b\u304a\u3051\u308b\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u7b2c\u4e00\u6b69\u3067\u3059\u3002 \u3053\u3053\u3067\u91cd\u8981\u306a\u306e\u306f\u3001\u8abf\u67fb\u304b\u3089\u5f97\u3089\u308c\u305f\u610f\u898b\u3084\u6d1e\u5bdf\u3092\u3082\u3068\u306b\u884c\u52d5\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u3082\u3057\u884c\u52d5\u3057\u306a\u3051\u308c\u3070\u3001\u9867\u5ba2\u3084\u6539\u5584\u306b\u71b1\u5fc3\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30b9\u30bf\u30c3\u30d5\u3092\u843d\u80c6\u3055\u305b\u308b\u3068\u3044\u3046\u3001\u540c\u3058\u60aa\u5faa\u74b0\u3092\u7e70\u308a\u8fd4\u3059\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002 \u3053\u3053\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30ec\u30dd\u30fc\u30c8\u306b\u57fa\u3065\u3044\u3066\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u969b\u306b\u8003\u616e\u3059\u3079\u304d\u6700\u3082\u91cd\u8981\u306a\u8981\u7d20\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li><b>\u9867\u5ba2\u304c\u6700\u3082\u91cd\u8996\u3059\u308b\u3082\u306e\u306f\u4f55\u304b\u3092\u898b\u6975\u3081\u308b<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u62c5\u5f53\u8005\u306f\u3001\u304a\u5ba2\u69d8\u3082\u5fc5\u9808\u3068\u611f\u3058\u3066\u3044\u308b\u3053\u3068\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u4ed5\u4e8b\u3067\u3059\u3002 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400;\">\u3044\u304f\u3089\u591a\u304f\u306e\u304a\u5ba2\u3055\u307e\u306b\u6e80\u8db3\u3057\u3066\u3044\u305f\u3060\u3044\u305f\u3068\u3057\u3066\u3082\u3001\u305d\u3053\u306b\u306f\u5fc5\u305a\u6539\u5584\u306e\u4f59\u5730\u304c\u3042\u308b\u306e\u3067\u3059\u3002 \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u6790\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u72b6\u614b\u3068\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u3053\u306e\u3088\u3046\u306a\u5206\u6790\u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u306e\u4e0d\u6e80\u306b\u3064\u306a\u304c\u308b\u5fae\u5999\u306a\u539f\u56e0\u3084\u3001\u3059\u3050\u306b\u4fee\u6b63\u3059\u3079\u304d\u554f\u984c\u70b9\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u5909\u5316\u3092\u63d0\u6848\u3059\u308b\u306b\u306f\u3001\u4eba\u683c\u3067\u306f\u306a\u304f\u3001\u30d7\u30ed\u30bb\u30b9\u306b\u6ce8\u76ee\u3059\u308b\u306e\u304c\u4e00\u756a\u3067\u3059\u3002 <a href=\"https:\/\/www.questionpro.com\/feedback-software\/client-feedback-software.html\">\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u306f<\/a>\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u5909\u66f4\u3059\u308b\u305f\u3081\u306b\u884c\u3046\u306e\u3067\u3042\u3063\u3066\u3001\u500b\u3005\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u3092\u5206\u6790\u3059\u308b\u305f\u3081\u306b\u884c\u3046\u306e\u3067\u306f\u306a\u3044\u3053\u3068\u3092\u5fd8\u308c\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002  <\/span><\/p>\n<ul>\n<li><b>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u307f\u3093\u306a\u306b\u4f1d\u3048\u308b  <\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u306f\u3001\u7d44\u7e54\u306e\u826f\u3057\u60aa\u3057\u3092\u5de6\u53f3\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u305f\u3081\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u6700\u3082\u52e4\u52c9\u306a\u8ca1\u7523\u3068\u8a00\u3048\u307e\u3059\u3002 \u305d\u306e\u305f\u3081\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u5206\u6790\u30ec\u30dd\u30fc\u30c8\u306f\u3001\u95a2\u4fc2\u3059\u308b\u3059\u3079\u3066\u306e\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306b\u5c4a\u304f\u3088\u3046\u3001\u7d44\u7e54\u5185\u3092\u6d41\u308c\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 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400;\">\u3053\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u304c\u3088\u308a\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u6307\u6a19\u3068\u306a\u308b\u3082\u306e\u3067\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u305f\u3081\u306eKPI\u3092\u5c0e\u5165\u3059\u308b\u306b\u306f\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u4e3b\u5c0e\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u6700\u9069\u3067\u3059\u3002 \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u3044\u3066\u884c\u52d5\u3059\u308b\u305f\u3081\u306e\u6700\u3082\u91cd\u8981\u306a\u65b9\u6cd5\u306e\u4e00\u3064\u306f\u3001\u6697\u9ed9\u306e\u3046\u3061\u306b\u8aac\u660e\u8cac\u4efb\u3092\u679c\u305f\u3059\u74b0\u5883\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u8abf\u67fb\u3067\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u5c02\u9580\u5bb6\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u305f\u8cea\u554f\u304c\u542b\u307e\u308c\u3066\u304a\u308a\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c7\u30fc\u30bf\u306f\u3001\u30c1\u30fc\u30e0\u304c\u9867\u5ba2\u6e80\u8db3\u3092\u5f97\u308b\u305f\u3081\u306b\u3046\u307e\u304f\u6a5f\u80fd\u3057\u305f\u304b\u3069\u3046\u304b\u3092\u6b63\u78ba\u306b\u6d1e\u5bdf\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092KPI\u3068\u3057\u3066\u5229\u7528\u3059\u308b\u6b63\u3057\u3044\u30a2\u30a4\u30c7\u30a2\u306e1\u3064\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u74b0\u5883\u306e\u5185\u90e8\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u306b\u3001\u7d44\u307f\u8fbc\u307f\u306e\u9867\u5ba2\u76ee\u6a19\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/span><\/p>\n<ul>\n<li><b>\u5909\u9769\u306e\u4f01\u753b\u3068\u5b9f\u884c  <\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u6210\u9577\u3092\u4fc3\u9032\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e\u6210\u529f\u3092\u4fc3\u9032\u3059\u308b\u3053\u3068\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u3088\u308a\u826f\u3044\u610f\u601d\u6c7a\u5b9a\u306e\u7d50\u679c\u3068\u3057\u3066\u3001\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u8003\u616e\u3057\u3001\u5909\u66f4\u306e\u305f\u3081\u306e\u8a08\u753b\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u521d\u6b69\u7684\u306a\u3053\u3068\u3067\u3059\u3002 \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u3092\u884c\u3044\u3001\u30ec\u30dd\u30fc\u30c8\u3092\u5206\u6790\u3057\u3001MI\u3092\u4f5c\u6210\u3057\u3001\u305d\u308c\u3092\u7686\u3068\u5171\u6709\u3057\u305f\u3089\u3001\u3044\u3088\u3044\u3088\u5909\u5316\u3092\u5b9f\u884c\u306b\u79fb\u3059\u6642\u3067\u3059\u3002\u5148\u5ef6\u3070\u3057\u306f\u6c7a\u3057\u3066\u8a31\u3055\u308c\u306a\u3044\u306e\u3067\u3059\u3002 \u3042\u308b\u7a0b\u5ea6\u306e\u30ea\u30b9\u30af\u3068\u52c7\u6c17\u3001\u591a\u304f\u306e\u52aa\u529b\u3001\u305d\u3057\u3066\u591a\u5c11\u306e\u4e0d\u5feb\u611f\u304c\u3001\u5909\u5316\u3092\u8a08\u753b\u3057\u5b9f\u884c\u3059\u308b\u305f\u3081\u306e\u9375\u306b\u306a\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u76ee\u6a19\u3092\u7d5e\u308b\u3053\u3068\u3067\u3001\u6539\u5584\u3059\u3079\u304d\u70b9\u3092\u660e\u78ba\u306b\u3059\u308b\u3002 \u307e\u305f\u3001\u305d\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u4fc3\u9032\u3059\u308b\u30ea\u30bd\u30fc\u30b9\u3084\u500b\u4eba\u3082\u542b\u307e\u308c\u307e\u3059\u3002  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u5909\u66f4\u3092\u8a08\u753b\u3059\u308b\u524d\u306b\u3001\u3044\u304f\u3064\u304b\u306e\u968e\u5c64\u3092\u8003\u616e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 \u76f8\u624b\u306e\u671f\u5f85\u3092\u7406\u89e3\u3057\u3001\u30d7\u30e9\u30f3\u306b\u5c0e\u5165\u3059\u308b\u3053\u3068\u304c\u3001\u30b9\u30da\u30af\u30c8\u30eb\u3092\u8d85\u3048\u3066\u5148\u306b\u9032\u3080\u305f\u3081\u306e\u6700\u5584\u306e\u65b9\u6cd5\u3067\u3059\u3002  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u8a08\u753b\u3092\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306e\u3088\u3046\u306b\u6271\u3044\u3001\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3092\u30eb\u30fc\u30c8\u4e0a\u306b\u5206\u6563\u3055\u305b\u3001\u76ee\u7684\u5730\u306b\u5230\u9054\u3059\u308b\u307e\u3067\u306b\u304b\u304b\u308b\u6642\u9593\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002 \u30d7\u30ed\u30b0\u30e9\u30e0\u304c\u591a\u6bb5\u968e\u306e\u30d7\u30ed\u30bb\u30b9\u3067\u3042\u308a\u3001\u7a81\u7136\u306e\u9038\u8131\u3067\u306a\u3044\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3002 \u305d\u306e\u305f\u3081\u3001\u793e\u54e1\u6559\u80b2\u3001\u9867\u5ba2\u5fd7\u5411\u306e\u6307\u6a19\u306e\u5c0e\u5165\u306a\u3069\u3001\u660e\u78ba\u306a\u30b9\u30c6\u30c3\u30d7\u3068\u6e2c\u5b9a\u53ef\u80fd\u306a\u76ee\u6a19\u3067\u5909\u5316\u3092\u56f3\u308a\u307e\u3059\u3002  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u3088\u308a\u5305\u62ec\u7684\u306a\u30d7\u30e9\u30f3\u306b\u3059\u308b\u305f\u3081\u306e\u30a4\u30c6\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u53d7\u3051\u5165\u308c\u3001\u63d0\u6848\u3092\u5b9f\u884c\u3059\u308b\u3002 \u4f9d\u5b58\u95a2\u4fc2\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u30ea\u30b9\u30af\u3001\u4e88\u7b97\u306b\u95a2\u3059\u308b\u30ea\u30b9\u30af\u3001\u6295\u8cc7\u5bfe\u52b9\u679c\u306b\u3064\u3044\u3066\u5168\u54e1\u306b\u77e5\u3089\u305b\u3001\u5168\u54e1\u304c\u540c\u3058\u8a8d\u8b58\u3092\u6301\u3064\u3088\u3046\u306b\u3057\u307e\u3059\u3002  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u671f\u5f85\u3092\u4e0a\u56de\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u8a08\u753b\u3092\u898b\u76f4\u3057\u3001\u8ffd\u52a0\u3055\u308c\u305f\u671f\u5f85\u306b\u898b\u5408\u3046\u3088\u3046\u306b\u4fee\u6b63\u3057\u3001\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<h2>\u7d50\u8ad6<\/h2>\n<p><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u3067\u3042\u308c\u3070\u3001\u826f\u3044\u610f\u898b\u3068\u60aa\u3044\u610f\u898b\u306e\u4e21\u65b9\u304c\u5f97\u3089\u308c\u307e\u3059\u3002 \u6709\u76ca\u306a\u5efa\u8a2d\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u3001\u3042\u306a\u305f\u304c\u5f97\u610f\u306a\u3053\u3068\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u3042\u306a\u305f\u304c\u3088\u308a\u826f\u304f\u306a\u308b\u3079\u304d\u3053\u3068\u3082\u63cf\u3044\u3066\u304f\u308c\u307e\u3059\u3002 \u81ea\u5206\u306e\u5f97\u610f\u306a\u3053\u3068\u3001\u6539\u5584\u3059\u3079\u304d\u3053\u3068\u304c\u898b\u3048\u3066\u304d\u305f\u4eca\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u6c17\u3065\u304d\u3092\u8003\u616e\u3057\u3001\u5909\u5316\u3092\u5b9f\u884c\u3059\u308b\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5305\u62ec\u7684\u306a\u5206\u6790\u6a5f\u80fd\u3092\u5099\u3048\u305f\u512a\u308c\u305f<a href=\"https:\/\/www.questionpro.com\/feedback-software\/\">\u30aa\u30f3\u30e9\u30a4\u30f3\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c4\u30fc\u30eb\u306f<\/a>\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u4e21\u9762\u3092\u5206\u6790\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3057\u305f\u304c\u3063\u3066\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u30d7\u30e9\u30b9\u9762\u3068\u30de\u30a4\u30ca\u30b9\u9762\u306e\u4e21\u65b9\u3092\u6539\u5584\u3059\u308b\u8a08\u753b\u3092\u7acb\u3066\u308b\u5fc5\u8981\u304c\u3042\u308a\u3001\u3084\u304c\u3066\u3001\u6d88\u8cbb\u8005\u30b5\u30a4\u30af\u30eb\u306e\u3042\u3089\u3086\u308b\u30ec\u30d9\u30eb\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u305f\u6700\u9ad8\u54c1\u8cea\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>\u30ae\u30e3\u30c3\u30d7\u3092\u57cb\u3081\u308b\u6e96\u5099\u306f\u3067\u304d\u3066\u3044\u307e\u3059\u304b\uff1f<\/strong>S<\/span><span style=\"font-weight: 400;\">\u9867\u5ba2\u3068\u4e00\u7dd2\u306b\u559c\u3073\u3092\u5206\u304b\u3061\u5408\u3044\u3001\u79c1\u305f\u3061\u306e<a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u3064\u3044\u3066\u77e5\u3063\u3066 <\/a>\u304f\u3060\u3055\u3044\u3002CX\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u69cb\u7bc9\u3068\u7c21\u7d20\u5316\u3078\u306e\u6700\u521d\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u3054\u6848\u5185\u3057\u307e\u3059\u3002<\/span><\/p>\n<p style=\"text-align: center;\"><a class=\"btn blogcta\" href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\">\u4eca\u3059\u3050\u7121\u6599\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u53d6\u5f97\u3059\u308b<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;\u7533\u3057\u8a33\u3054\u3056\u3044\u307e\u305b\u3093\u304c\u3001\u5f53\u793e [&hellip;]<\/p>\n","protected":false},"author":86,"featured_media":709824,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u304a\u5ba2\u3055\u307e\u306e\u58f0\uff5c\u304a\u5ba2\u3055\u307e\u3078\u306e\u30b5\u30fc\u30d3\u30b9\u5411\u4e0a\u3078\u306e\u53d6\u308a\u7d44\u307f page| QuestionPro<\/title>\n<meta name=\"description\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u7c21\u5358\u306a\u30ac\u30a4\u30c9 - 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