{"id":730709,"date":"2019-05-20T04:49:12","date_gmt":"2019-05-20T11:49:12","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%83%95%e3%82%a3%e3%83%bc%e3%83%89%e3%83%90%e3%83%83%e3%82%af%e8%aa%bf%e6%9f%bb%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%81%aa%e3%81%9c%e3%81%9d%e3%82%8c%e3%81%8c%e9%87%8d%e8%a6%81%e3%81%8b%e3%80%81\/"},"modified":"2022-12-20T09:12:45","modified_gmt":"2022-12-20T09:12:45","slug":"%e3%83%95%e3%82%a3%e3%83%bc%e3%83%89%e3%83%90%e3%83%83%e3%82%af%e8%aa%bf%e6%9f%bb%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%81%aa%e3%81%9c%e3%81%9d%e3%82%8c%e3%81%8c%e9%87%8d%e8%a6%81%e3%81%8b%e3%80%81","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%95%e3%82%a3%e3%83%bc%e3%83%89%e3%83%90%e3%83%83%e3%82%af%e8%aa%bf%e6%9f%bb%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%81%aa%e3%81%9c%e3%81%9d%e3%82%8c%e3%81%8c%e9%87%8d%e8%a6%81%e3%81%8b%e3%80%81\/","title":{"rendered":"\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u3002\u5b9a\u7fa9\u3001\u306a\u305c\u305d\u308c\u304c\u91cd\u8981\u304b\u3001\u4f5c\u6210\u65b9\u6cd5\u3001\u5229\u70b9"},"content":{"rendered":"<div class=\"tags-wrap\">\n<p class=\"content-index\" style=\"margin-top: 0;\">\u30b3\u30f3\u30c6\u30f3\u30c4\u30a4\u30f3\u30c7\u30c3\u30af\u30b9<\/p>\n<ol style=\"font-weight: 400; margin: 0 30px; line-height: 22px;\">\n<li><a href=\"#What_is_a_feedback_survey\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/a><\/li>\n<li><a href=\"#Why_feedback_survey_matters\">\u306a\u305c\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u304c\u91cd\u8981\u306a\u306e\u304b\uff1f<\/a><\/li>\n<li><a href=\"#How_to_create_a_feedback_survey\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u306b\u306f\uff1f<\/a>\n<ol>\n<li><a href=\"#Design_an_engaging_powerful_feedback_survey\">\u9b45\u529b\u7684\u3067\u6a29\u5a01\u306e\u3042\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u3092\u8a2d\u8a08\u3059\u308b<\/a><\/li>\n<li><a href=\"#Align_the_survey_questionnaire_with_the_motive_of_the_survey\">\u8abf\u67fb\u7968\u3068\u8abf\u67fb\u52d5\u6a5f\u306e\u6574\u5408\u6027<\/a><\/li>\n<li><a href=\"#Achieve_the_right_customer_journey_milestones\">\u6b63\u3057\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3092\u9054\u6210\u3059\u308b\u3002<\/a><\/li>\n<\/ol>\n<\/li>\n<li><a href=\"#Advantages_of_a_feedback_survey\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30e1\u30ea\u30c3\u30c8<\/a><\/li>\n<\/ol>\n<\/div>\n<p style=\"text-align: center;\"><strong>&#8220;<em>\u79c1\u305f\u3061\u306f\u7686\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3057\u3066\u304f\u308c\u308b\u4eba\u3092\u5fc5\u8981\u3068\u3057\u3066\u3044\u307e\u3059\u3002 \u305d\u308c\u304c\u79c1\u305f\u3061\u306e\u6539\u5584\u65b9\u6cd5\u3067\u3059\u3002<\/em>&#8221;  <\/strong><\/p>\n<p style=\"text-align: right;\">&#8211; \u30d3\u30eb\u30b2\u30a4\u30c4<\/p>\n<h2 id=\"What_is_a_feedback_survey\" class=\"blankurl\"><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\"><b> \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u3068\u306f <\/b><\/span><span style=\"font-weight: 400;\"> \u7570\u306a\u308b\u4e8b\u696d\u4f53\u307e\u305f\u306f\u6d88\u8cbb\u8005\u306e\u5e78\u798f\u5ea6\u3084\u6e80\u8db3\u5ea6\u3092\u7279\u5b9a\u307e\u305f\u306f\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u308b\u30d7\u30ed\u30bb\u30b9\u3002 \u4f01\u696d\u306e\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3084\u52b4\u50cd\u74b0\u5883\u3092\u30d5\u30a9\u30ed\u30fc\u3059\u308b\u3053\u3068\u3067\u6e2c\u3089\u308c\u308b\u3002 \u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u901a\u5e38\u3001\u30d3\u30b8\u30cd\u30b9\u30e6\u30fc\u30b6\u30fc\u3092\u6839\u672c\u7684\u306b\u7406\u89e3\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u305f\u3001\u304d\u3061\u3093\u3068\u3057\u305f\u8cea\u554f\u3067\u69cb\u6210\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u3001\u304a\u5ba2\u69d8\u306e\u7d4c\u9a13\u3084\u8981\u671b\u3001\u63d0\u6848\u306a\u3069\u3092\u81ea\u7531\u306b\u56de\u7b54\u3057\u3066\u3044\u305f\u3060\u304f\u30e1\u30c7\u30a3\u30a2\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4eca\u65e5\u306e\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u306f\u3001\u8d85\u7af6\u4e89\u7684\u3067\u3059\u3002 \u3053\u306e\u3088\u3046\u306a\u74b0\u5883\u306e\u4e2d\u3067\u751f\u304d\u6b8b\u308b\u305f\u3081\u306b\u3001\u5927\u534a\u306e\u7d44\u7e54\u304c\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u3092\u5c0e\u5165\u3057\u3066\u3044\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u30d8\u30eb\u30d7<\/span><span style=\"font-weight: 400;\"> \u306f\u3001\u9867\u5ba2\u5fd7\u5411\u306e\u6587\u5316\u3092\u53d7\u3051\u5165\u308c\u308b\u305f\u3081\u306b\u5fc5\u8981\u3067\u3059\u3002 \u5b9f\u969b\u3001\u9867\u5ba2\u4e3b\u5c0e\u578b\u306e\u4f01\u696d\u306e\u5927\u534a\u306b\u3068\u3063\u3066\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u96fb\u6c60\u306e\u3088\u3046\u306b\u7d99\u7d9a\u3055\u305b\u308b\u3082\u306e\u3067\u3059\u3002 \u3057\u304b\u3057\u3001\u96fb\u6c60\u306b\u306f\u300c\u30de\u30a4\u30ca\u30b9\u300d\u3068\u300c\u30d7\u30e9\u30b9\u300d\u306e\u30dd\u30a4\u30f3\u30c8\u304c\u3042\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u540c\u69d8\u306b\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u306b\u3082\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\uff08\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u8cde\u8cdb\uff09\u306a\u9762\u3068\u30cd\u30ac\u30c6\u30a3\u30d6\uff08\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u6279\u5224\uff09\u306a\u9762\u304c\u3042\u308a\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u58f0\u306f\u3001\u80b2\u3066\u308b\u4fa1\u5024\u306e\u3042\u308b\u8d08\u308a\u7269\u3068\u8003\u3048\u305f\u307b\u3046\u304c\u3088\u3044\u3067\u3057\u3087\u3046\u3002 \u306a\u305c\u306a\u3089\u3001\u8cde\u8cdb\u306f\u512a\u308c\u305f\u4ed5\u4e8b\u3092\u7d9a\u3051\u308b\u305f\u3081\u306e\u529b\u306b\u306a\u308a\u3001\u6279\u5224\u306f\u88fd\u54c1\u3092\u3055\u3089\u306b\u826f\u304f\u3059\u308b\u305f\u3081\u306e\u30a2\u30a4\u30c7\u30a2\u306b\u306a\u308b\u304b\u3089\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u3088\u3046\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u52b9\u7387\u7684\u306a<a href=\"https:\/\/www.questionpro.com\/blog\/how-to-collect-feedback-using-customer-feedback-tool\/\">\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/a>\u30c4\u30fc\u30eb\u304c\u6700\u9069\u3067\u3059\u3002 \u3053\u308c\u306f\u3001\u4f01\u696d\u304c\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u65b9\u91dd\u306b\u95a2\u3059\u308b\u8cfc\u5165\u8005\u306e\u53cd\u5fdc\u3092\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u6d88\u8cbb\u8005\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u3067\u3042\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u306b\u3082\u306a\u308a\u307e\u3059\u3002 <\/span><span style=\"font-weight: 400;\">\u5f93\u696d\u54e1\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/span><span style=\"font-weight: 400;\"> \u4f01\u696d\u304c\u5f93\u696d\u54e1\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u8abf\u67fb\u3002 \u52b4\u50cd\u74b0\u5883\u306b\u95a2\u3059\u308b\u4e0d\u5b89\u3084\u3001\u52b4\u50cd\u74b0\u5883\u306b\u95a2\u3059\u308b\u610f\u898b\u306a\u3069  <\/span><span style=\"font-weight: 400;\">\u696d\u7e3e\u8a55\u4fa1<\/span><span style=\"font-weight: 400;\"> \u307e\u305f\u306f\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af \u3064\u307e\u308a\u3001\u5f93\u696d\u54e1\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u306f\u3001\u671f\u5f85\u3055\u308c\u308b\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u767a\u63ee\u3055\u308c\u308b\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u95a2\u9023\u3059\u308b\u3082\u306e\u3067\u3042\u308c\u3070\u4f55\u3067\u3082\u3044\u3044\u306e\u3067\u3059\u3002<\/span><\/p>\n<h2 class=\"heading-h3\"><a id=\"Why_feedback_survey_matters\" class=\"blankurl\"><\/a><strong>\u306a\u305c\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30a2\u30f3\u30b1\u30fc\u30c8\u304c\u5fc5\u8981\u306a\u306e\u304b\uff1f  <\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">\u305d\u308c\u304c\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u611f\u60f3\u3067\u3042\u308d\u3046\u3068\u3001\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u611f\u60f3\u3067\u3042\u308d\u3046\u3068\u3001\u95a2\u4fc2\u306a\u3044\u306f\u305a\u3067\u3059\u3002 \u4f1a\u793e\u304c\u3059\u3079\u3066\u306e\u610f\u898b\u3092\u691c\u8a0e\u3057\u3001\u53d7\u3051\u5165\u308c\u3066\u304f\u308c\u308c\u3070\u305d\u308c\u3067\u3044\u3044\u306e\u3067\u3059\u3002 \u3055\u3089\u306b\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/feedback-to-improve-customer-service\/\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092<\/a>\u6d3b\u7528\u3057\u305f\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u3068\u3044\u3046\u7d42\u308f\u308a\u306e\u306a\u3044\u30b5\u30a4\u30af\u30eb\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059<\/span><span style=\"font-weight: 400;\">.  <\/span><\/p>\n<p><span style=\"\u201cdisplay:\" none=\"\" data-sumome-listbuilder-embed-id=\"318d9bb5c23af069311649b2d5cecb61146011105404c827bf395501c3e00b58\"><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4e00\u6d41\u306e\u7d44\u7e54\u306f\u3001\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53d7\u3051\u3066\u3082\u4f11\u307e\u306a\u3044\u304b\u3089\u3053\u305d\u3001\u4e00\u6d41\u3067\u3042\u308b\u3053\u3068\u3092\u5fd8\u308c\u3066\u306f\u306a\u3089\u306a\u3044\u3002 \u305d\u308c\u3067\u3082\u3001\u60b2\u89b3\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53d7\u3051\u3066\u304b\u3089\u3001\u5f7c\u3089\u306e\u4ed5\u4e8b\u306f\u59cb\u307e\u308b\u3002 \u5f7c\u3089\u306b\u3068\u3063\u3066\u3001\u7d99\u7d9a\u7684\u6539\u5584\u3068\u306f\u3001\u5358\u306a\u308b\u8a00\u8449\u3067\u306f\u306a\u304f\u3001\u6700\u9ad8\u306e\u88fd\u54c1\u3092\u3055\u3089\u306b\u826f\u304f\u3059\u308b\u305f\u3081\u306e\u7c98\u308a\u5f37\u3044\u52aa\u529b\u306a\u306e\u3067\u3059\u3002 \u5f93\u696d\u54e1\u3001\u9867\u5ba2\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3001\u30b5\u30d7\u30e9\u30a4\u30e4\u30fc\u3001\u30d9\u30f3\u30c0\u30fc\u3001\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306a\u3069\u3001\u7d44\u7e54\u5168\u4f53\u304b\u3089\u5bc4\u305b\u3089\u308c\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u6ce8\u76ee\u3059\u308b\u3053\u3068\u3067\u3001\u305d\u308c\u3092\u5b9f\u73fe\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u3002 \u30c8\u30c3\u30d7\u4f01\u696d\u3092\u76ee\u6307\u3059\u306e\u3067\u3042\u308c\u3070\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u3092\u5b9f\u65bd\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u305d\u308c\u3092\u53d7\u3051\u5165\u308c\u3001\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u306e\u5f31\u70b9\u3092\u5f37\u307f\u306b\u5909\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306f\u305a\u3067\u3059\u3002<\/span><\/p>\n<h4 style=\"padding-left: 40px;\"><strong>1.\u30d3\u30b8\u30cd\u30b9\u304c\u3042\u308b\u3068\u3053\u308d\u306b\u306f\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u3042\u308b  <\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">\u88fd\u54c1\u306e\u8ca9\u58f2\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3001\u5927\u52e2\u306e\u5f93\u696d\u54e1\u3078\u306e\u5bfe\u5fdc\u306a\u3069\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u306f\u610f\u898b\u3084\u63d0\u6848\u306b\u8033\u3092\u50be\u3051\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4f8b\u3048\u3070\u3001VoC\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u306f\u3001\u304a\u5ba2\u69d8\u304c\u4f55\u3092\u8003\u3048\u3001\u4f55\u3092\u671f\u5f85\u3057\u3066\u3044\u308b\u304b\u3092\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u307e\u305f\u3001\u6539\u5584\u3059\u3079\u304d\u70b9\u3001\u7af6\u5408\u4ed6\u793e\u3068\u306f\u7570\u306a\u308b\u70b9\u3001\u767a\u58f2\u524d\u306e\u88fd\u54c1\u6027\u80fd\u306e\u8a55\u4fa1\u306a\u3069\u306b\u3064\u3044\u3066\u3082\u6559\u3048\u3066\u304f\u308c\u307e\u3059\u3002 \u9867\u5ba2\u3001\u5f93\u696d\u54e1\u3001\u30d9\u30f3\u30c0\u30fc\u3001\u5229\u5bb3\u95a2\u4fc2\u8005\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u3068\u304d\u3001\u4f01\u696d\u306f\u5e38\u306b\u8a00\u8449\u306b\u3088\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u7518\u3093\u3058\u3066\u3044\u308b\u306e\u3067\u3059\u3002 \u30aa\u30f3\u30e9\u30a4\u30f3<a href=\"https:\/\/www.questionpro.com\/feedback-software\/customer-feedback-software.html\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u30c4\u30fc\u30eb\u306e<\/a>\u9032\u5316\u306b\u4f34\u3044\u3001\u73fe\u5728\u3067\u306f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b\u305f\u3081\u306b\u30c7\u30b8\u30bf\u30eb\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u63a1\u7528\u3059\u308b\u7d44\u7e54\u304c\u307e\u3059\u307e\u3059\u5897\u3048\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<h4 style=\"padding-left: 40px;\"><b>2.\u3059\u3079\u3066\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u91cd\u8981\u3067\u3042\u308b\u3053\u3068\u3092\u793a\u3059  <\/b><\/h4>\n<p><span style=\"font-weight: 400;\">\u53e3\u982d\u3067\u3042\u308c\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u3042\u308c\u3001\u56de\u7b54\u8005\u306e\u610f\u898b\u3084\u611f\u60f3\u304c\u78ba\u5b9f\u306b\u53d7\u3051\u6b62\u3081\u3089\u308c\u3001\u7406\u89e3\u3055\u308c\u3001\u53d7\u3051\u5165\u308c\u3089\u308c\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3042\u308b\u3002 \u7d44\u7e54\u306f\u3001\u56de\u7b54\u8005\u306e\u56de\u7b54\u304c\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a\u306b\u4ed8\u52a0\u4fa1\u5024\u3092\u3082\u305f\u3089\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u3001\u56de\u7b54\u8005\u306b\u77e5\u3089\u305b\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u3053\u306e\u3088\u3046\u306a\u5370\u8c61\u3092\u4e0e\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308c\u3070\u3001\u304a\u5ba2\u69d8\u306f\u5927\u5207\u306b\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u3001\u7d50\u679c\u3068\u3057\u3066\u30ea\u30a2\u30eb\u306a\u3001\u3042\u308b\u3044\u306f\u504f\u308a\u306e\u306a\u3044\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u56de\u7b54\u8005\u306b\u50cd\u304d\u304b\u3051\u3001\u5f7c\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u91cd\u8981\u3067\u3042\u308b\u3053\u3068\u3092\u4f1d\u3048\u308b\u306e\u304c\u30d9\u30bf\u30fc\u306a\u65b9\u6cd5\u3067\u3059\u3002 \u305d\u3046\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u81ea\u793e\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u5bfe\u3057\u3066\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u30a4\u30e1\u30fc\u30b8\u3092\u793a\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002 \u307e\u305f\u3001\u56de\u7b54\u8005\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u671f\u5f85\u901a\u308a\u306e\u5909\u5316\u3092\u3082\u305f\u3089\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u4f1d\u3048\u308b\u3053\u3068\u306f\u3001\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u512a\u308c\u305f\u6226\u7565\u3067\u3059\u3002<\/span><\/p>\n<h4 style=\"padding-left: 40px;\"><b>3.\u5909\u5316\u3092\u52d5\u6a5f\u3065\u3051\u308b\u305f\u3081\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5229\u7528\u3059\u308b  <\/b><\/h4>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6c42\u3081\u308b\u3053\u3068\u306f\u3001\u5909\u5316\u306e\u52d5\u6a5f\u4ed8\u3051\u3068\u306a\u308b\u30d7\u30ed\u30bb\u30b9\u306b\u304a\u5ba2\u69d8\u3092\u62db\u5f85\u3059\u308b\u3053\u3068\u306a\u306e\u3067\u3059\u3002 \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u63a8\u9032\u3059\u308b\u6226\u7565\u306e\u4e00\u90e8\u3068\u306a\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u3053\u3068\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u304c\u5e30\u5c5e\u610f\u8b58\u3092\u6301\u3064\u3053\u3068\u3067\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u9055\u3063\u305f\u89d2\u5ea6\u304b\u3089\u898b\u308b\u3088\u3046\u306b\u306a\u308b\u306e\u3067\u3059\u3002 \u6d88\u8cbb\u8005\u3067\u3042\u308c\u3001\u5f93\u696d\u54e1\u3067\u3042\u308c\u3001\u56de\u7b54\u8005\u306b\u610f\u898b\u3092\u6c42\u3081\u308b\u3053\u3068\u306f\u3001\u7d4c\u55b6\u6226\u7565\u3092\u7acb\u3066\u308b\u4e0a\u3067\u3001\u5f7c\u3089\u306e\u610f\u898b\u304c\u91cd\u8981\u3067\u3042\u308b\u3053\u3068\u3092\u77e5\u3089\u305b\u308b\u3053\u3068\u306b\u4ed6\u306a\u308a\u307e\u305b\u3093\u3002 \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3001\u30d9\u30f3\u30c0\u30fc\u3001\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306a\u3069\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u3001\u5f7c\u3089\u306e\u671f\u5f85\u3092\u4e0a\u56de\u308a\u3001\u3088\u308a\u826f\u3044\u4ed5\u4e8b\u95a2\u4fc2\u3092\u7bc9\u304f\u305f\u3081\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u306a\u308b\u3002<\/span><\/p>\n<h4 style=\"padding-left: 40px;\"><b>4.\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u3001\u3088\u308a\u826f\u3044\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u767a\u63ee\u3059\u308b\u305f\u3081\u306e\u71c3\u6599\u3068\u306a\u308b  <\/b><\/h4>\n<p><span style=\"font-weight: 400;\">\u5426\u5b9a\u7684\u306a\u610f\u898b\u3092\u6279\u5224\u3068\u52d8\u9055\u3044\u3057\u3066\u306f\u3044\u3051\u306a\u3044\u3002 \u826f\u3044\u30d3\u30b8\u30cd\u30b9\u306f\u3001\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u300c\u71c3\u6599\u300d\u3068\u8003\u3048\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002 \u5426\u5b9a\u7684\u306a\u6279\u5224\u3082\u3001\u5efa\u8a2d\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u3057\u3066\u6349\u3048\u308c\u3070\u3001\u4f01\u696d\u306f\u3088\u308a\u826f\u3044\u610f\u601d\u6c7a\u5b9a\u3092\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u5224\u65ad\u306f\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u3082\u306e\u3067\u3059\u3002<\/span><\/p>\n<h4 style=\"padding-left: 40px;\"><b>5.\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u306f\u3001\u7d99\u7d9a\u7684\u306a\u5b66\u7fd2\u306e\u30d7\u30ed\u30bb\u30b9  <\/b><\/h4>\n<p><span style=\"font-weight: 400;\">\u5fc5\u8981\u306a\u306e\u306f\u3001\u5c11\u3057\u306e\u6642\u9593\u3001\u5efa\u8a2d\u7684\u306a\u601d\u8003\u3001\u5909\u9769\u3092\u63a8\u9032\u3059\u308b\u60c5\u71b1\u3001\u305d\u3057\u3066\u512a\u308c\u305f <\/span><a href=\"https:\/\/www.questionpro.com\/feedback-software\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u6d88\u8cbb\u8005\u3084\u5f93\u696d\u54e1\u304b\u3089\u610f\u898b\u3092\u96c6\u3081\u308b\u3053\u3068\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u7570\u306a\u308b\u56de\u7b54\u8005\u304c\u53c2\u52a0\u3059\u308b\u7d99\u7d9a\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u73fe\u4ee3\u306e\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u3067\u3059\u3002 \u7d44\u7e54\u76ee\u6a19\u3068\u306e\u6574\u5408\u6027\u3001\u4e8b\u696d\u6226\u7565\u306e\u7b56\u5b9a\u3001\u696d\u7e3e\u306e\u52a0\u901f\u5316\u3001\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u3001\u4eba\u9593\u95a2\u4fc2\u306e\u5f37\u5316\u306b\u5f79\u7acb\u3064\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p style=\"text-align: center;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?sourceRef=blog\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u7121\u6599\u30a2\u30ab\u30a6\u30f3\u30c8\u4f5c\u6210<\/strong><\/a><\/p>\n<h2 class=\"heading-h3\"><a id=\"How_to_create_a_feedback_survey\" class=\"blankurl\"><\/a><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u306b\u306f\uff1f  <\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u4f7f\u3044\u65b9\u3092\u8aa4\u308b\u3068\u3001\u5931\u614b\u3092\u62db\u304f\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002 \u3068\u306f\u3044\u3048\u3001\u6b63\u3057\u3044\u6587\u8108\u3067\u6b63\u3057\u304f\u4f7f\u3048\u3070\u3001\u975e\u5e38\u306b\u5f37\u529b\u306a\u3082\u306e\u306b\u306a\u308a\u307e\u3059\u3002 \u306e\u6709\u7121  <\/span><a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\"><span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2<\/span><\/a><span style=\"font-weight: 400;\"> \u8cea\u554f\u3001CSAT\u3001CES\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u65b9\u6cd5\u3067\u4eba\u3068\u63a5\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u304a\u5ba2\u69d8\u306e\u58f0\u3092\u96c6\u3081\u308b\u306b\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u304c\u6700\u3082\u4e00\u822c\u7684\u3067\u3001\u4fbf\u5229\u3067\u3001\u52b9\u679c\u7684\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3057\u304b\u3057\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u969b\u306b\u554f\u984c\u3068\u306a\u308b\u306e\u306f\u3001\u9b45\u529b\u7684\u3067\u8a34\u6c42\u529b\u306e\u3042\u308b\u3001\u5229\u7528\u3057\u3084\u3059\u3044\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u751f\u5730\u304c\u3001\u8aa4\u3063\u305f\u30d1\u30bf\u30fc\u30f3\u3067\u7e54\u3089\u308c\u3066\u3057\u307e\u3063\u305f\u5834\u5408\u3067\u3059\u3002 \u8cea\u554f\u6570\u304c\u591a\u3059\u304e\u305f\u308a\u3001\u8a98\u5c0e\u5c0b\u554f\u306e\u3088\u3046\u306a\u8cea\u554f\u3092\u3057\u305f\u308a\u3001\u8a00\u3044\u56de\u3057\u304c\u60aa\u304b\u3063\u305f\u308a\u3001\u52d5\u6a5f\u3068\u7121\u95a2\u4fc2\u306a\u8cea\u554f\u3092\u3057\u305f\u308a\u3059\u308b\u3068\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u7121\u610f\u5473\u306b\u306a\u308a\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cint\u793e\u306e\u6700\u8fd1\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u300162\uff05\u306e\u6d88\u8cbb\u8005\u304c\u3001\u81ea\u5206\u306b\u610f\u898b\u3092\u6c42\u3081\u3066\u304d\u305f\u30d6\u30e9\u30f3\u30c9\u304b\u3089\u8cfc\u5165\u3059\u308b\u50be\u5411\u304c\u3042\u308b\u305d\u3046\u3067\u3059\u3002 \u3055\u3089\u306b\u300152\uff05\u306e\u6d88\u8cbb\u8005\u304c\u3001\u7279\u5b9a\u306e\u30d6\u30e9\u30f3\u30c9\u304b\u3089\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6c42\u3081\u3089\u308c\u305f\u3068\u304d\u306b\u3001\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u304c\u9ad8\u307e\u3063\u305f\u3068\u5b9f\u611f\u3057\u3066\u3044\u307e\u3059\u3002 \u305d\u306e\u305f\u3081\u3001\u4eba\u3005\u306e\u8133\u3092\u76f4\u63a5\u8997\u304d\u8fbc\u307f\u3001\u305d\u306e\u8a8d\u8b58\u3092\u628a\u63e1\u3059\u308b\u3088\u3046\u306a\u3001\u304d\u3061\u3093\u3068\u3057\u305f\u30a2\u30f3\u30b1\u30fc\u30c8\u304c\u5fc5\u8981\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">QuestionPro\u306b\u306f\u3001\u304a\u5ba2\u69d8\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u5b8c\u74a7\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u305f\u3081\u306e\u9577\u5e74\u306e\u7d4c\u9a13\u304c\u3042\u308a\u307e\u3059\u3002\u4eca\u65e5\u306f\u3001\u79c1\u305f\u3061\u306e\u79d8\u5bc6\u306e3\u30b9\u30c6\u30c3\u30d7\u7406\u8ad6\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>\u30b9\u30c6\u30c3\u30d71:<\/b><span style=\"font-weight: 400;\">\u30d6\u30e9\u30f3\u30c9\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u9b45\u529b\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u8a2d\u8a08\u3057\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>\u30b9\u30c6\u30c3\u30d72\uff0e<\/b><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u52d5\u6a5f\u3068\u6574\u5408\u3055\u305b\u308b\u3002<\/span><\/li>\n<li><b>\u30b9\u30c6\u30c3\u30d73: <\/b><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u6b63\u3057\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3092\u9054\u6210\u3055\u305b\u308b\u3002<\/span><a id=\"Design_an_engaging_powerful_feedback_survey\" class=\"blankurl\"><\/a><\/li>\n<\/ul>\n<h3 class=\"heading-h3\"><strong>\u9b45\u529b\u7684\u3067\u6a29\u5a01\u306e\u3042\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u3092\u8a2d\u8a08\u3059\u308b<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">\u7dcf\u5408\u7684\u306a\u8abf\u67fb\u3092\u884c\u3048\u3070\u3001\u305d\u308c\u306a\u308a\u306e\u56de\u7b54\u7387\u304c\u5f97\u3089\u308c\u308b\u306f\u305a\u3067\u3059\u3002 \u56de\u7b54\u5019\u88dc\u8005\u304c\u8208\u5473\u3092\u6301\u3061\u3001\u30ef\u30af\u30ef\u30af\u3059\u308b\u3088\u3046\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3002 \u8996\u8074\u8005\u306e\u671f\u5f85\u3001\u8208\u5473\u3001\u95b2\u89a7\u306e\u7fd2\u6163\u3001\u305d\u3057\u3066\u6700\u3082\u91cd\u8981\u306a\u306e\u306f\u3001\u30e2\u30d0\u30a4\u30eb\u30c7\u30d0\u30a4\u30b9\u306b\u3068\u3063\u3066\u5feb\u9069\u3067\u4fbf\u5229\u306a\u74b0\u5883\u3092\u4f5c\u308a\u51fa\u3059\u3088\u3046\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u8a2d\u8a08\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u3053\u3067\u306f\u3001\u512a\u308c\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u305f\u3081\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u3044\u304f\u3064\u304b\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li>\n<h4><b>\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u9577\u3055\u3092\u77ed\u304f\u3059\u308b  <\/b><\/h4>\n<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u826f\u3044\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u3001\u300cLess is more\u300d\u3068\u3044\u3046\u539f\u5247\u306b\u5f93\u3063\u3066\u3044\u307e\u3059\u3002\u8cea\u554f\u304c\u7684\u3092\u5c04\u305f\u3082\u306e\u3067\u3042\u308a\u3001\u52d5\u6a5f\u306b\u6cbf\u3063\u305f\u3082\u306e\u3067\u3042\u308c\u3070\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u9577\u3055\u3092\u77ed\u304f\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u306e\u3067\u3059\u3002 \u30a2\u30f3\u30b1\u30fc\u30c8\u306f5\u554f\u4ee5\u5185\u3067\u304a\u9858\u3044\u3057\u307e\u3059\u3002  <\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u6700\u3082\u6709\u7528\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u306b\u306f\u3001\u901a\u5e382\u3064\u306e\u8cea\u554f\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002 1\u3064\u76ee\u306f\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u306e\u8cea\u554f\u30012\u3064\u76ee\u306f\u6700\u521d\u306e\u8cea\u554f\u3067\u56de\u7b54\u3057\u305f\u7406\u7531\u3092\u81ea\u5206\u306e\u8a00\u8449\u3067\u8868\u73fe\u3057\u3066\u3082\u3089\u3046\u81ea\u7531\u8a18\u8ff0\u306e\u8cea\u554f\u3067\u3059\u3002<\/span><\/p>\n<ul>\n<li>\n<h4><b>\u5c11\u306a\u304f\u3068\u30821\u3064\u306e\u5b9a\u91cf\u7684\u306a\u8cea\u554f\u3092\u3059\u308b  <\/b><\/h4>\n<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u56de\u7b54\u8005\u304b\u3089\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u3088\u3046\u3068\u3059\u308b\u5834\u5408\u3001\u81ea\u7531\u5f62\u5f0f\u306e\u8cea\u554f\u3060\u3051\u3067\u306f\u5341\u5206\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u3055\u3089\u306b\u3001\u6700\u7d42\u7684\u306b\u306f\u7b54\u3048\u306e\u5206\u6790\u3084\u50be\u5411\u306e\u628a\u63e1\u304c\u96e3\u3057\u304f\u306a\u308a\u307e\u3059\u3002  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/quantitative-survey-questions\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u5b9a\u91cf\u7684\u306a\u8cea\u554f\u3067\u3059\u3002<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u4e00\u65b9\u3001\u5b9a\u91cf\u7684\u306a\u8cea\u554f\u3067\u306f\u3001\u56de\u7b54\u8005\u306f\u8cea\u554f\u306b\u6570\u5024\u3067\u56de\u7b54\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/span> <\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u306e\u8cea\u554f\u306f\u30011\u304b\u308910\u307e\u3067\u3001\u300c\u5f37\u304f\u601d\u3046\u300d\u304b\u3089\u300c\u5f37\u304f\u601d\u308f\u306a\u3044\u300d\u307e\u3067\u3001\u307e\u305f\u306f\u300c\u5f37\u304f\u6e80\u8db3\u300d\u304b\u3089\u300c\u5f37\u304f\u4e0d\u6e80\u300d\u307e\u3067\u3068\u3059\u308b\u3068\u3001\u56de\u7b54\u306e\u5206\u6790\u304c\u5bb9\u6613\u306b\u306a\u308b\u3002 \u5b9a\u91cf\u7684\u306a\u8cea\u554f\u3067\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u542b\u307e\u308c\u308b\u6307\u6a19\u3092\u81ea\u7531\u306b\u8a2d\u5b9a\u3057\u3001\u305d\u308c\u306b\u57fa\u3065\u3044\u3066\u30d5\u30a3\u30eb\u30bf\u3092\u8abf\u6574\u3057\u3001\u5b9a\u6027\u7684\u306a\u56de\u7b54\u3092\u6bd4\u8f03\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li>\n<h4><b>\u56de\u7b54\u306f\u30d0\u30e9\u30f3\u30b9\u306e\u53d6\u308c\u305f\u9078\u629e\u80a2\u3092\u542b\u3080\u3053\u3068  <\/b><\/h4>\n<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u7279\u306bNPS\u3084\u5b9a\u91cf\u7684\u306a\u8cea\u554f\u3092\u914d\u7f6e\u3059\u308b\u5834\u5408\u306f\u3001\u5de6\u53f3\u5bfe\u79f0\u306e\u9078\u629e\u80a2\u3092\u7f6e\u304f\u3053\u3068\u3092\u7fd2\u6163\u3065\u3051\u307e\u3057\u3087\u3046\u3002 \u975e\u5e38\u306b\u4e0d\u6e80\u300d\u304b\u3089\u300c\u3084\u3084\u6e80\u8db3\u300d\u3001\u300c\u3069\u3061\u3089\u3067\u3082\u306a\u3044\u300d\u304b\u3089\u300c\u975e\u5e38\u306b\u6e80\u8db3\u300d\u307e\u3067\u306f\u3001\u56de\u7b54\u8005\u306b\u3068\u3063\u3066\u5bfe\u79f0\u7684\u3067\u30d0\u30e9\u30f3\u30b9\u306e\u3068\u308c\u305f\u56de\u7b54\u9078\u629e\u80a2\u306e\u512a\u308c\u305f\u4f8b\u3068\u8a00\u3048\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li>\n<h4><b>\u4e0d\u504f\u4e0d\u515a\u306e\u8a00\u8449\u3092\u8cab\u304f  <\/b><\/h4>\n<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u9069\u5207\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u7dad\u6301\u3059\u308b\u3002 \u56de\u7b54\u8005\u3092\u96c6\u4e2d\u3055\u305b\u308b\u3002 \u6700\u3082\u5b9f\u884c\u53ef\u80fd\u306a\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u4f8b\u3048\u3070\u3001\u5b9a\u91cf\u7684\u306a\u8cea\u554f\u3092\u3059\u308b\u5834\u5408\u3001\u300c\u3069\u306e\u7a0b\u5ea6\u306e\u78ba\u7387\u3067\u79c1\u305f\u3061\u3092\u5bb6\u65cf\u3084\u53cb\u4eba\u306b\u85a6\u3081\u307e\u3059\u304b\u300d\u3068\u3044\u3046\u3088\u3046\u306a\u8868\u73fe\u3092\u3057\u3001\u300c\u3069\u306e\u7a0b\u5ea6\u306e\u78ba\u7387\u3067\u79c1\u305f\u3061\u306e\u7d20\u6674\u3089\u3057\u3044\u88fd\u54c1\u3092\u3042\u306a\u305f\u306e\u5bb6\u65cf\u3084\u53cb\u4eba\u306b\u4f1d\u3048\u3066\u304f\u308c\u307e\u3059\u304b\u300d\u3068\u3044\u3046\u3088\u3046\u306a\u8cea\u554f\u306f\u907f\u3051\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li>\n<h4><b>\u30d6\u30e9\u30f3\u30c9\u3092\u53cd\u6620\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30a4\u30ba  <\/b><\/h4>\n<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u306e\u8981\u7d20\u3092\u52a0\u3048\u308b\u6a5f\u4f1a\u3092\u9003\u3055\u306a\u3044\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002 \u30d6\u30e9\u30f3\u30c9\u306e\u30ed\u30b4\u3001\u753b\u50cf\u3001\u8272\u3092\u8ffd\u52a0\u3057\u3066\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u304c\u30d6\u30e9\u30f3\u30c9\u7279\u6709\u306e\u3082\u306e\u306b\u306a\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002 \u307e\u305f\u3001\u80cc\u666f\u306b\u306f\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u8996\u8074\u8005\u306e\u8208\u5473\u3092\u305d\u3089\u3059\u3053\u3068\u306a\u304f\u3001\u5909\u5316\u3092\u4e0e\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30de\u30eb\u30c1\u30e1\u30c7\u30a3\u30a2\u306e\u8cea\u554f\u3092\u4f7f\u7528\u3057\u3066\u3001\u88fd\u54c1\u306e\u5199\u771f\u3092\u8ffd\u52a0\u3057\u307e\u3059\u3002 \u7279\u306b\u3001\u88fd\u54c1\u306b\u95a2\u9023\u3059\u308b\u8cea\u554f\u3092\u8ffd\u52a0\u3059\u308b\u5834\u5408\u3002 \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u3088\u308a\u9b45\u529b\u7684\u306a\u3082\u306e\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li>\n<h4><b>\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u30e2\u30d0\u30a4\u30eb\u306b\u6700\u9069\u5316\u3055\u308c\u3066\u3044\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044  <\/b><\/h4>\n<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">Google\u306f\u3001\u30e2\u30d0\u30a4\u30eb\u30d5\u30a1\u30fc\u30b9\u30c8\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\u3092\u91cd\u8981\u8996\u3057\u59cb\u3081\u307e\u3057\u305f\u3002 \u3055\u3089\u306b\u3001\u30e2\u30d0\u30a4\u30eb\u30c7\u30d0\u30a4\u30b9\u304c\u6280\u8853\u306e\u524d\u9762\u306b\u51fa\u3066\u304d\u3066\u304b\u3089\u306f\u3001\u30e2\u30d0\u30a4\u30eb\u3067\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u56de\u7b54\u3059\u308b\u3053\u3068\u3092\u9078\u3076\u4eba\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002 \u305d\u306e\u305f\u3081\u3001\u30e2\u30d0\u30a4\u30eb\u7248\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u3001\u30c6\u30b9\u30c8\u3057\u3001\u5c55\u958b\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u4e0d\u53ef\u6b20\u306b\u306a\u3063\u3066\u304d\u3066\u3044\u307e\u3059\u3002 \u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u914d\u4fe1\u3059\u308b\u524d\u306b\u3001\u30e2\u30d0\u30a4\u30eb\u306e\u5fdc\u7b54\u6027\u3001\u8aad\u307f\u3084\u3059\u3055\u3001\u30bf\u30c3\u30d7\u30b5\u30a4\u30ba\u6a5f\u80fd\u3001\u304a\u3088\u3073\u4e00\u822c\u7684\u306a\u6a5f\u80fd\u6027\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<h3 class=\"heading-h3\"><a id=\"Align_the_survey_questionnaire_with_the_motive_of_the_survey\" class=\"blankurl\"><\/a><strong>\u8abf\u67fb\u7968\u3068\u8abf\u67fb\u52d5\u6a5f\u306e\u6574\u5408\u6027<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u96e2\u308c\u3092\u6e1b\u3089\u3059\u3053\u3068\u306f\u3001\u8abf\u67fb\u306e\u8a2d\u8a08\u3068\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u306e\u4e3b\u8981\u306a\u76ee\u7684\u306e\u4e00\u3064\u3067\u3059\u3002 \u3068\u306f\u3044\u3048\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u524d\u306b\u3001\u300c\u306a\u305c\u3001\u3053\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u306e\u304b\u300d\u3068\u3044\u3046\u52d5\u6a5f\u3092\u7406\u89e3\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u5b9f\u73fe\u3057\u305f\u3044\u3053\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f 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(CES\uff09\u3084\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u306e\u8abf\u67fb\u7968\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u57fa\u672c\u7684\u306a\u8981\u7d20\u3092\u5206\u6790\u3059\u308b\u969b\u306b\u3001\u9069\u5207\u306a\u9078\u629e\u80a2\u3068\u306a\u308a\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u8cea\u554f\u306f\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3084\u9867\u5ba2\u304c\u76f4\u9762\u3059\u308b\u5171\u901a\u306e\u554f\u984c\u3092\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u3055\u3089\u306b\u3001\u6539\u5584\u3059\u3079\u304d\u70b9\u3084\u3001\u3059\u3050\u306b\u4fee\u6b63\u3059\u3079\u304d\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u629c\u3051\u9053\u3082\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305f\u3060\u3057\u3001CES\u306e\u8cea\u554f\u306f\u9867\u5ba2\u306e\u53d6\u308a\u7d44\u307f\u306b\u95a2\u308f\u308b\u3082\u306e\u306a\u306e\u3067\u3001\u3044\u3064\u3001\u3069\u306e\u3088\u3046\u306b\u4f7f\u3046\u304b\u306b\u3064\u3044\u3066\u306f\u4e00\u5b9a\u306e\u5236\u7d04\u304c\u3042\u308a\u307e\u3059\u3002 \u4f8b\u3048\u3070\u3001\u30b5\u30dd\u30fc\u30c8\u30b3\u30fc\u30eb\u5f8c\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30b5\u30dd\u30fc\u30c8\u30c1\u30e3\u30c3\u30c8\u5f8c\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3084\u9867\u5ba2\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u30d8\u30eb\u30d7\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u5f8c\u306a\u3069\u3067\u3059\u3002<\/span><\/p>\n<p><b>\u4f8b<\/b><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-71103 size-full\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/05\/CES-Question.png\" alt=\"CES-Question\" width=\"1266\" height=\"413\"><\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u308c\u306b\u5bfe\u3057\u3066\u3001\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\u306e\u8cea\u554f\u306f\u3001\u72b6\u6cc1\u306b\u5de6\u53f3\u3055\u308c\u306b\u304f\u304f\u3001\u6587\u8108\u306e\u5236\u7d04\u3092\u53d7\u3051\u306a\u3044\u306e\u304c\u7279\u5fb4\u3067\u3059\u3002 \u305d\u306e\u305f\u3081\u3001\u554f\u984c\u3092\u6b63\u3057\u304f\u4f7f\u3046\u305f\u3081\u306e\u5e45\u5e83\u3044\u9078\u629e\u80a2\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3088\u308a\u591a\u304f\u306e\u5834\u5408\u3001NPS\u306e\u8cea\u554f\u306f\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5206\u6790\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3069\u306e\u6642\u70b9\u3067\u3082\u8cea\u554f\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30b5\u30a4\u30f3\u30a2\u30c3\u30d7\u306e\u524d\u3067\u3082\u5f8c\u3067\u3082\u3001\u8cfc\u5165\u306e\u524d\u3067\u3082\u5f8c\u3067\u3082\u3001NPS\u306e\u8cea\u554f\u3092\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3042\u308b\u3044\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u52d5\u6a5f\u3065\u3051\u308b\u30a2\u30a4\u30b9\u30d6\u30ec\u30fc\u30ab\u30fc\u3068\u3057\u3066\u4f9d\u983c\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/span><\/p>\n<p><b>\u4f8b<\/b><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-71110 size-full\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/05\/NPS-Question.png\" alt=\"NPS-Question\" width=\"1467\" height=\"476\"><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u3042\uff01 CES\u3068NPS\u3060\u3051\u304c\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u306e\u8cea\u554f\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u8cea\u554f\u306e\u7a2e\u985e\u306f\u305f\u304f\u3055\u3093\u3042\u308a\u307e\u3059\u304c\u3001\u3053\u308c\u3082\u30aa\u30f3\u30e9\u30a4\u30f3\u30a2\u30f3\u30b1\u30fc\u30c8\u4f5c\u6210\u30c4\u30fc\u30eb\u3084\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u52d5\u6a5f\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3 class=\"heading-h3\"><a id=\"Achieve_the_right_customer_journey_milestones\" class=\"blankurl\"><\/a><strong>\u9069\u5207\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3092\u9054\u6210\u3059\u308b<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u5f15\u304d\u6e21\u3057\u306f\u3001\u591a\u304f\u306e\u4f01\u696d\u306b\u3068\u3063\u3066\u6700\u3082\u554f\u984c\u306e\u3042\u308b\u5206\u91ce\u3067\u3059\u3002 \u305d\u306e\u305f\u3081\u3001\u9867\u5ba2\u304c\u90e8\u9580\u9593\u306e\u79fb\u884c\u3092\u56f0\u96e3\u3068\u611f\u3058\u3066\u3044\u308b\u306e\u304b\u3001\u305d\u308c\u3068\u3082\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u697d\u3057\u3093\u3067\u3044\u308b\u306e\u304b\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u3001\u5305\u62ec\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u304c\u5fc5\u8981\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u8996\u70b9\u306b\u7acb\u3064\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u306b\u3082\u30b9\u30bf\u30c3\u30d5\u306b\u3082\u30e1\u30ea\u30c3\u30c8\u306e\u3042\u308b\u793e\u5185\u6539\u9769\u304c\u53ef\u80fd\u306b\u306a\u308b\u306e\u3067\u3059\u3002 \u305d\u308c\u306b\u52a0\u3048\u3066\u3001\u7dcf\u5408\u7684\u306a  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u306f\u3001\u5404\u90e8\u9580\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u4f8b\u3048\u3070\u3001\u55b6\u696d\u30c1\u30fc\u30e0\u306e\u30e2\u30e9\u30eb\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u4e00\u9023\u306e\u969c\u5bb3\u3092\u6839\u7d76\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u55b6\u696d\u30c1\u30fc\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308c\u3070\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u5927\u304d\u306a\u5f3e\u307f\u304c\u3064\u304f\u3067\u3057\u3087\u3046\u3002 \u55b6\u696d\u90e8\u9580\u306e\u82e6\u60a9\u3092\u30b9\u30bf\u30c3\u30d5\u304b\u3089\u3001\u307e\u305f\u304a\u5ba2\u69d8\u306e\u8996\u70b9\u304b\u3089\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u306f\u3001\u8ce2\u660e\u304b\u3064\u8cac\u4efb\u3042\u308b\u884c\u52d5\u3092\u3068\u308b\u305f\u3081\u306e\u6b63\u3057\u3044\u6d1e\u5bdf\u3092\u4e0e\u3048\u3066\u304f\u308c\u308b\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<h4><b>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u6d3b\u7528\u3057\u305f\u7d99\u7d9a\u7684\u306a\u6539\u5584  <\/b><\/h4>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u65c5\u306e\u9014\u4e2d\u3067\u53ce\u96c6\u3055\u308c\u308b\u56de\u7b54\u306f\u3001\u91cf\u7684\u306a\u3082\u306e\u3060\u3051\u3067\u306a\u304f\u8cea\u7684\u306a\u3082\u306e\u3082\u591a\u3044\u306e\u3067\u3059\u3002 \u3053\u308c\u3089\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u3001\u7279\u306b\u53ce\u96c6\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/qualitative-data\/\"><span style=\"font-weight: 400;\">\u5b9a\u6027\u30c7\u30fc\u30bf<\/span><\/a><span style=\"font-weight: 400;\">. \u304a\u5ba2\u69d8\u304c\u4f55\u3092\u8003\u3048\u3001\u4f55\u306b\u56f0\u3063\u3066\u3044\u3066\u3001\u4f55\u3092\u8cea\u554f\u3057\u3066\u3044\u308b\u306e\u304b\u304c\u308f\u304b\u308b\u30c7\u30fc\u30bf\u3067\u3059\u3002 \u4e00\u65b9  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/quantitative-data\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u5b9a\u91cf\u30c7\u30fc\u30bf<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u306f\u3001\u9000\u5b66\u7387\u3001\u4e3b\u8981\u306a\u30d3\u30b8\u30cd\u30b9\u6307\u6a19\u3001\u683c\u4ed8\u3051\u306a\u3069\u3092\u8868\u3059\u6570\u5024\u5f62\u5f0f\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306b\u8a2d\u8a08\u3055\u308c\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u3092\u8ce2\u304f\u5229\u7528\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u9069\u5207\u306a\u30dd\u30a4\u30f3\u30c8\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308c\u3070\u3001\u9867\u5ba2\u3060\u3051\u3067\u306a\u304f\u898b\u8fbc\u307f\u5ba2\u3082\u9014\u4e2d\u3067\u96e2\u8131\u3059\u308b\u3053\u3068\u304c\u96e3\u3057\u304f\u306a\u308b\u306e\u3067\u3059\u3002 \u5404\u30b9\u30c6\u30fc\u30b8\u3001\u5404\u8abf\u67fb\u3067\u53ce\u96c6\u3055\u308c\u305f\u30c7\u30fc\u30bf\u306f\u3001\u8c4a\u5bcc\u306a\u4fa1\u5024\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002 \u3042\u3089\u3086\u308b\u6bb5\u968e\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u3042\u3089\u3086\u308b\u30b9\u30c6\u30c3\u30d7\u3001\u3042\u3089\u3086\u308b\u90e8\u7f72\u3067\u884c\u3046\u3079\u304d\u5909\u66f4\u3092\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u696d\u52d9\u6539\u5584\u3084\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u306b\u6d3b\u7528  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u306f\u3001\u7d42\u308f\u308a\u306e\u306a\u3044\u30d7\u30ed\u30bb\u30b9\u3067\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/span><\/p>\n<p style=\"text-align: center;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?sourceRef=blog\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u7121\u6599\u30a2\u30ab\u30a6\u30f3\u30c8\u4f5c\u6210<\/strong><\/a><\/p>\n<h3 class=\"heading-h3\"><a id=\"Advantages_of_a_feedback_survey\" class=\"blankurl\"><\/a><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30e1\u30ea\u30c3\u30c8<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><b>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af <\/b><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u3044\u3064\u3067\u3082\u3001\u4f01\u696d\u306e\u3055\u307e\u3056\u307e\u306a\u5074\u9762\u306b\u3064\u3044\u3066\u3001\u6700\u65b0\u306e\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/span> <\/li>\n<li style=\"font-weight: 400;\"><b>\u30c8\u30ec\u30f3\u30c9\u306e\u628a\u63e1<\/b><span style=\"font-weight: 400;\">\u5b9a\u671f\u7684\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u52d5\u5411\u3092\u5e38\u306b\u628a\u63e1\u3057\u3001\u9867\u5ba2\u306e\u58f0\u3092\u5373\u5ea7\u306b\u53d7\u3051\u53d6\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/span> <\/li>\n<li style=\"font-weight: 400;\"><b>\u6709\u76ca\u306a\u6d1e\u5bdf<\/b><span style=\"font-weight: 400;\"> \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u3042\u3089\u3086\u308b\u5074\u9762\u306b\u5bfe\u3059\u308b\u304a\u5ba2\u69d8\u306e\u53cd\u5fdc\u3092\u628a\u63e1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u8abf\u67fb\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u57fa\u3065\u304d\u3001\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u5bb9\u6613\u306b\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u306e\u7d50\u679c<\/b><span style=\"font-weight: 400;\"> <a href=\"https:\/\/www.questionpro.com\/feedback-software\/\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30b5\u30fc\u30d9\u30a4\u30c4\u30fc\u30eb\u3067\u306f<\/a>\u3001\u540c\u3058\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f55\u5ea6\u3082\u5229\u7528\u3057\u3001\u304a\u5ba2\u69d8\u304b\u3089\u7d99\u7d9a\u7684\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30c7\u30fc\u30bf\u3092\u6642\u7cfb\u5217\u3067\u6bd4\u8f03\u3057\u3001\u7d50\u679c\u3092\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3059\u308b\u3053\u3068\u3067\u3001\u5fc5\u8981\u306a\u5909\u66f4\u306e\u512a\u5148\u9806\u4f4d\u3092\u8fc5\u901f\u306b\u5224\u65ad\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u5927\u5207\u306b\u3059\u308b\u3002<\/b><span style=\"font-weight: 400;\"> \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u306f\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306e\u3054\u610f\u898b\u30fb\u3054\u8981\u671b\u3092\u304a\u4f3a\u3044\u3057\u307e\u3059\u3002 \u307e\u305f\u3001\u88fd\u54c1\u306e\u6539\u5584\u3084\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u306e\u610f\u898b\u3082\u6c42\u3081\u3066\u3044\u307e\u3059\u3002 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\u4f01\u696d\u306f\u3001\u305d\u308c\u305e\u308c\u306e\u4e8b\u696d\u4f53\u306e\u30cb\u30fc\u30ba\u306b\u8033\u3092\u50be\u3051\u3001\u5b66\u3073\u3001\u5fdc\u3048\u3066\u3044\u304b\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/span><span style=\"font-size: 1.125rem; letter-spacing: 0px;\"> \u5229\u76ca\u3068\u7af6\u4e89\u529b\u3092\u7dad\u6301\u3059\u308b<\/span><span style=\"font-size: 1.125rem; letter-spacing: 0px;\">. \u52b9\u7387\u7684\u306a  <\/span><a style=\"font-size: 1.125rem; letter-spacing: 0px;\" href=\"https:\/\/www.questionpro.com\/\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/a><span style=\"font-size: 1.125rem; letter-spacing: 0px;\">\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u6e2c\u5b9a\u53ef\u80fd\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3057\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c7\u30fc\u30bf\u3092\u65b0\u3057\u3044\u52b9\u679c\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u6226\u7565\u306e\u958b\u767a\u3001\u65b0\u3057\u3044\u95a2\u4fc2\u306e\u69cb\u7bc9\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u4fdd\u6301\u3001\u304a\u3088\u3073\u6210\u9577\u306e\u62e1\u5927\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u3001\u5f93\u696d\u54e1\u3001\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306a\u3069\u3068\u306e\u3088\u308a\u5f37\u3044\u95a2\u4fc2\u3092\u80b2\u307f\u3001\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u4e2d\u5c0f\u4f01\u696d\u3001\u5927\u4f01\u696d\u306f\u95a2\u4fc2\u3042\u308a\u307e\u305b\u3093\u3002 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