{"id":730840,"date":"2022-05-20T15:09:38","date_gmt":"2022-05-20T22:09:38","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/smaply%e3%81%ae%e4%bb%a3%e6%9b%bf%e5%93%81%e3%80%82%e3%83%88%e3%83%83%e3%83%977%e3%83%99%e3%82%b9%e3%83%88%ef%bc%86%e9%81%b8%e6%8a%9e%e3%81%99%e3%82%8b%e6%96%b9%e6%b3%95\/"},"modified":"2022-05-20T15:09:38","modified_gmt":"2022-05-20T15:09:38","slug":"smaply%e3%81%ae%e4%bb%a3%e6%9b%bf%e5%93%81%e3%80%82%e3%83%88%e3%83%83%e3%83%977%e3%83%99%e3%82%b9%e3%83%88%ef%bc%86%e9%81%b8%e6%8a%9e%e3%81%99%e3%82%8b%e6%96%b9%e6%b3%95","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/smaply%e3%81%ae%e4%bb%a3%e6%9b%bf%e5%93%81%e3%80%82%e3%83%88%e3%83%83%e3%83%977%e3%83%99%e3%82%b9%e3%83%88%ef%bc%86%e9%81%b8%e6%8a%9e%e3%81%99%e3%82%8b%e6%96%b9%e6%b3%95\/","title":{"rendered":"Smaply\u306e\u4ee3\u66ff\u54c1\u3002\u30c8\u30c3\u30d77\u30d9\u30b9\u30c8\uff06\u9078\u629e\u3059\u308b\u65b9\u6cd5"},"content":{"rendered":"<p><span style=\"font-weight: 300;\">\u304a\u5ba2\u69d8\u306e\u671f\u5f85\u304c\u9ad8\u307e\u308b\u4e2d\u3001\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3092\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u6027\u304c\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002 \u5e78\u3044\u306a\u3053\u3068\u306b\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092<\/a>\u8996\u899a\u7684\u306b\u8868\u73fe\u3059\u308b\u305f\u3081\u306e<a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-mapping-tools\/\">\u30c4\u30fc\u30eb\u304c<\/a>\u8ca9\u58f2\u3055\u308c\u3066\u304a\u308a\u3001\u7c21\u5358\u306b\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 Smaply\u306f\u3001\u305d\u306e\u4e2d\u3067\u3082\u7279\u306b\u4eba\u6c17\u306e\u3042\u308b\u5546\u54c1\u3067\u3059\u3002 \u3057\u304b\u3057\u3001\u6700\u8fd1\u3067\u306f\u3001\u4f01\u696d\u304c\u6539\u5584\u3092\u6c42\u3081\u3001\u3088\u308a\u826f\u3044Smaply\u306e\u4ee3\u66ff\u54c1\u3092\u63a2\u3057\u3066\u3044\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u6b63\u76f4\u306a\u3068\u3053\u308d\u3001\u3088\u308a\u9ad8\u3044\u30ec\u30d9\u30eb\u306e<a href=\"https:\/\/www.questionpro.com\/cx\/why\/5-pillars.html\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092<\/a>\u5b9f\u73fe\u3059\u308b\u306b\u306f\u3001\u305d\u308c\u3092\u53ef\u8996\u5316\u3059\u308b\u306e\u304c\u4e00\u756a\u3067\u3059\u3002\u3053\u308c\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30c3\u30d4\u30f3\u30b0\uff08CJM\uff09\u3068\u547c\u3070\u308c\u308b\u30d7\u30ed\u30bb\u30b9\u3067\u884c\u308f\u308c\u308b\u3053\u3068\u304c\u591a\u3044\u3067\u3059\u3002  <\/span><span style=\"font-weight: 300;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u306e\u306f\u7c21\u5358\u306a\u4f5c\u696d\u3067\u3059\u304c\u3001\u6642\u9593\u304c\u304b\u304b\u308a\u307e\u3059\u3002 Smaply\u306e\u4ee3\u66ff\u54c1\u3068\u3057\u3066\u6700\u9069\u306a\u3082\u306e\u3092\u6c7a\u5b9a\u3059\u308b\u305f\u3081\u306b\u3001\u9078\u629e\u80a2\u3092\u63a2\u3063\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u6b21\u306e\u8a18\u4e8b\u3067\u306f\u3001Smaply\u3068\u306f\u4f55\u304b\u3001\u3055\u307e\u3056\u307e\u306aCJM\u30c4\u30fc\u30eb\u306e\u30ec\u30d3\u30e5\u30fc\u306b\u95a2\u5fc3\u304c\u3042\u308b\u7406\u7531\u3001\u304a\u3088\u3073Smaply\u306e\u4ed6\u306e\u4ee3\u66ff\u54c1\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002  <\/span><\/p>\n<h2>Smaply\u306e\u4ee3\u66ff\u54c1\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h2>\n<p><span style=\"font-weight: 300;\">Smaply\u306f\u3001\u30aa\u30fc\u30b9\u30c8\u30ea\u30a2\u3067\u751f\u307e\u308c\u305f\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30c4\u30fc\u30eb\u3067\u3059\u3002 \u975e\u5e38\u306b\u30d3\u30b8\u30e5\u30a2\u30eb\u306b\u512a\u308c\u3066\u3044\u308b\u306e\u304c\u7279\u5fb4\u3067\u3001\u3053\u308c\u304c\u6700\u5927\u306e\u5f37\u307f\u3067\u3059\u3002 \u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30d6\u30e9\u30f3\u30c9\u3068\u30e6\u30fc\u30b6\u30fc\u306e\u76f8\u4e92\u4f5c\u7528\u3084\u4f53\u9a13\u3092\u3001\u660e\u78ba\u304b\u3064\u30b7\u30f3\u30d7\u30eb\u306b\u8868\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">Smaply\u306f\u3001\u305d\u306e\u30c4\u30fc\u30eb\u3084\u30de\u30c3\u30d7\u3092\u901a\u3058\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u3068\u88fd\u54c1\u306e\u4e00\u822c\u7684\u306a\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u95a2\u4fc2\u3092\u5177\u4f53\u5316\u3057\u3001\u3088\u308a\u826f\u3044\u30c7\u30fc\u30bf\u306e\u8a18\u9332\u3068\u610f\u601d\u6c7a\u5b9a\u30d7\u30ed\u30bb\u30b9\u306e\u52b9\u7387\u5316\uff08\u4e0d\u78ba\u5b9f\u6027\u306e\u7de9\u548c\u3001\u30c7\u30b6\u30a4\u30f3\u3068\u4eba\u3005\u306e\u671f\u5f85\u3068\u306e\u9593\u306e\u4e00\u8cab\u6027\u306e\u5411\u4e0a\uff09\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/span><\/p>\n<h2>\u306a\u305cSmaply\u306e\u4ee3\u66ff\u54c1\u306b\u6ce8\u76ee\u3059\u308b\u306e\u3067\u3059\u304b\uff1f<\/h2>\n<p><span style=\"font-weight: 300;\">Smaply\u306f\u3001CJM\u306e\u69cb\u7bc9\u3092\u59cb\u3081\u308b\u306b\u306f\u826f\u3044\u9078\u629e\u80a2\u3067\u3059\u304c\u3001\u4ed6\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u540c\u69d8\u306b\u3001\u9650\u754c\u304c\u3042\u308a\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">GetApp\u306e\u30ec\u30d3\u30e5\u30fc\u306b\u3088\u308b\u3068\u3001\u30e6\u30fc\u30b6\u30fc\u306fSmaply\u304c\u3042\u307e\u308a\u306b\u3082\u8907\u96d1\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\uff08UI\uff09\u3067\u306a\u3044\u305f\u3081\u306b\u7ba1\u7406\u3057\u3065\u3089\u304f\u3001\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u60aa\u5f71\u97ff\u3092\u4e0e\u3048\u3066\u3044\u308b\u3068\u611f\u3058\u3066\u3044\u308b\u3088\u3046\u3067\u3059\u3002 \u305d\u306e\u4ed6\u306e\u6b20\u70b9\u3068\u3057\u3066\u306f\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304c\u5897\u3048\u306a\u3044\u3053\u3068\u3001\u4ed6\u8005\u3068\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u4e0d\u53ef\u80fd\u306a\u3053\u3068\u3001\u6a5f\u80fd\u306e\u67d4\u8edf\u306a\u5229\u7528\u304c\u5236\u9650\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u3001\u4fa1\u683c\u304c\u9ad8\u3044\u3053\u3068\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u898b\u305f\u76ee\u304c\u60aa\u3044\u3053\u3068\u3001\u306a\u3069\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">Smaply\u306b\u306f\u7121\u6599\u30d7\u30e9\u30f3\u304c\u3042\u308a\u307e\u3059\u304c\u30011\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306b\u9650\u5b9a\u3055\u308c\u3066\u304a\u308a\u3001\u540c\u3058\u30a2\u30ab\u30a6\u30f3\u30c8\u3067\u4f5c\u696d\u3059\u308b\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u8907\u6570\u4f5c\u6210\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u307e\u305f\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u6700\u59273\u3064\u307e\u3067\u3057\u304b\u4f5c\u308c\u306a\u3044\u3068\u3044\u3046\u5236\u9650\u3082\u91cd\u8981\u3067\u3059\u3002 \u3053\u308c\u306f\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3084\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u304c3\u3064\u4ee5\u4e0a\u306e\u7570\u306a\u308b\u30d0\u30a4\u30e4\u30fc\u30da\u30eb\u30bd\u30ca\u306e\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u8a2d\u8a08\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u5834\u5408\u3001\u554f\u984c\u3068\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">Smaply\u306b\u306f\u3001\u7121\u6599\u7248\uff08\u4e0a\u8a18\u306e\u5236\u9650\u3042\u308a\uff09\u3001\u30d9\u30fc\u30b7\u30c3\u30af\uff08\u6708\u984d20\u7c73\u30c9\u30eb\uff09\u3001\u30d7\u30ed\uff08\u6708\u984d30\u7c73\u30c9\u30eb\uff09\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\uff08\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\uff09\u306e4\u7a2e\u985e\u306e\u4f1a\u54e1\u30d7\u30e9\u30f3\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<h2> 7 Best Smaply\u306e\u4ee3\u66ff\u54c1\u3068\u7af6\u5408\u54c1<\/h2>\n<p><span style=\"font-weight: 300;\">CJM\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u4ed6\u306e\u9078\u629e\u80a2\u3092\u304a\u63a2\u3057\u3067\u3059\u304b\uff1f \u3053\u3053\u3067\u306f\u3001\u52b9\u679c\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u305f\u3081\u306b\u6700\u9069\u306aSmaply\u306e\u4ee3\u66ff\u30c4\u30fc\u30eb\u30927\u3064\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 300;\">1.\u30d3\u30b8\u30e5\u30a2\u30eb\u30d1\u30e9\u30c0\u30a4\u30e0<\/span><\/h3>\n<p><span style=\"font-weight: 300;\">\u3053\u306e\u30bd\u30d5\u30c8\u306f\u3001\u6d88\u8cbb\u8005\u306e\u65c5\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u8868\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u307e\u305f\u3001\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u306f\u3001\u4ed6\u306e\u30de\u30c3\u30d7\u3084\u30c0\u30a4\u30a2\u30b0\u30e9\u30e0\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002 \u307e\u305f\u3001\u30c1\u30fc\u30e0\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3082\u53ef\u80fd\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">Visual Paradigm\u306f\u3001\u57fa\u672c\u7684\u306b\u3059\u3079\u3066\u306eUML\u56f3\u3068ERD\u30c4\u30fc\u30eb\u3092\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3068\u30b7\u30b9\u30c6\u30e0\u8a2d\u8a08\u306b\u5c0e\u5165\u3057\u3066\u3044\u307e\u3059\u3002 \u30ea\u30bd\u30fc\u30b9\u30ab\u30bf\u30ed\u30b0\u3001\u30c8\u30e9\u30f3\u30b8\u30bf\u30fc\u3001\u30cb\u30c3\u30af\u30cd\u30fc\u30de\u30fc\u306a\u3069\u306e\u9769\u65b0\u7684\u306a\u30e2\u30c7\u30ea\u30f3\u30b0\u30c4\u30fc\u30eb\u306b\u3088\u308a\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u30e2\u30c7\u30ea\u30f3\u30b0\u304c\u5bb9\u6613\u306b\u306a\u308a\u3001\u30b3\u30b9\u30c8\u52b9\u7387\u3082\u5411\u4e0a\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 300;\">2.UXPressia<\/span><\/h3>\n<p><span style=\"font-weight: 300;\">UXPressia\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u7279\u5316\u3057\u305f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002 \u305d\u306e\u4e2d\u3067\u3001\u30d0\u30a4\u30e4\u30fc\u30da\u30eb\u30bd\u30ca\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/empathy-map\/\">\u30a8\u30f3\u30d1\u30b7\u30fc\u30de\u30c3\u30d7<\/a>\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306a\u3069\u306e\u30c4\u30fc\u30eb\u3092\u8a2d\u8a08\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u307e\u305f\u3001\u8907\u6570\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u3088\u308b\u30aa\u30f3\u30e9\u30a4\u30f3\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3084\u3001\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u3068\u306e\u7d71\u5408\u3082\u53ef\u80fd\u3067\u3059\u3002 \u3053\u308c\u306f\u79c1\u304c\u4f7f\u3063\u3066\u3044\u308b\u30c4\u30fc\u30eb\u3067\u3001\u76f4\u611f\u7684\u3067\u30e2\u30c0\u30f3\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3092\u6301\u3061\u3001\u3055\u3089\u306b\u30b5\u30f3\u30d7\u30eb\u3068\u3057\u3066\u4f7f\u3048\u308b\u30c7\u30b6\u30a4\u30f3\u6e08\u307f\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3082\u63d0\u4f9b\u3055\u308c\u3066\u304a\u308a\u3001\u975e\u5e38\u306b\u5b8c\u6210\u5ea6\u304c\u9ad8\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 300;\">3.\u30ad\u30e3\u30f3\u30d0\u30ca\u30a4\u30b6\u30fc<\/span><\/h3>\n<p><span style=\"font-weight: 300;\">Canvanizer\u306f\u3001\u305d\u306e\u6a5f\u80fd\u306e\u4e2d\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002 \u3082\u3061\u308d\u3093\u3001\u3053\u306e\u30c4\u30fc\u30eb\u306f\u3084\u3084\u9650\u5b9a\u7684\u3067\u306f\u3042\u308a\u307e\u3059\u304c\u3001\u8907\u6570\u306e\u4eba\u304c\u5354\u529b\u3057\u3066CJM\u3092\u7cbe\u7dfb\u5316\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">Canvanizer\u306f\u3001\u30d6\u30ec\u30fc\u30f3\u30b9\u30c8\u30fc\u30df\u30f3\u30b0\u6a5f\u80fd\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3068\u306e\u63a5\u70b9\u3084\u305d\u306e\u6839\u5e95\u306b\u3042\u308b\u30d7\u30ed\u30bb\u30b9\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/span><\/p>\n<blockquote>\n<p class=\"p1\">\u3092\u4f5c\u6210\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-canvas\/\"><br \/>\n  <span class=\"s1\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30ad\u30e3\u30f3\u30d0\u30b9<\/span><br \/>\n<\/a>\u3092\u4f5c\u6210\u3057\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<\/blockquote>\n<h3><\/h3>\n<h3><span style=\"font-weight: 300;\">4.\u304a\u5ba2\u69d8\u7b2c\u4e00\u4e3b\u7fa9\u306e\u4eca<\/span><\/h3>\n<p><span style=\"font-weight: 300;\">Customers First Now\u3068\u305d\u306e\u88fd\u54c1\u3067\u3042\u308bCFN Insight\u3092\u4f7f\u3048\u3070\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u8a2d\u8a08\u3057\u3001\u5f31\u70b9\u3092\u7279\u5b9a\u3057\u3066\u512a\u5148\u7684\u306b\u89e3\u6c7a\u3057\u3001\u9867\u5ba2\u306b\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306b\u3064\u306a\u304c\u308b\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u307e\u305f\u3001\u30d3\u30b8\u30cd\u30b9\u30aa\u30fc\u30ca\u30fc\u306b\u5b8c\u4e86\u3059\u3079\u304d\u30a2\u30af\u30b7\u30e7\u30f3\u3068\u6307\u6a19\u3092\u5272\u308a\u5f53\u3066\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u4f5c\u6210\u3057\u3066\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u30d6\u30e9\u30f3\u30c9\u5168\u822c\u3092\u5411\u4e0a\u3055\u305b\u308b\u3059\u3079\u3066\u306e\u9032\u6357\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 300;\">5.TouchPoint Dashboard<\/span><\/h3>\n<p><span style=\"font-weight: 300;\">TouchPoint Dashboard\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u305f\u3081\u306e\u30a6\u30a7\u30d6\u30c4\u30fc\u30eb\u3067\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u8996\u70b9\u3067\u30d7\u30ed\u30bb\u30b9\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u53ef\u8996\u5316\u3059\u308b\u624b\u6cd5\u3067\u3059\u3002 TouchPoint Dashboard\u306e\u4e3b\u306a\u76ee\u7684\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u3001\u3059\u3079\u3066\u306e\u9867\u5ba2\u63a5\u70b9\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u3067\u3059\u3002 \u3042\u3089\u3086\u308b\u696d\u7a2e\u306e\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u53ef\u8996\u5316\u3001\u3042\u3089\u3086\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u30de\u30c3\u30d4\u30f3\u30b0\u3001\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u80cc\u5f8c\u306b\u3042\u308b\u91cd\u8981\u306a\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u4fdd\u5b58\u306b\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 300;\">6.\u30b9\u30a4\u30fc\u30c8CX  <\/span><\/h3>\n<p><span style=\"font-weight: 300;\">SuiteCX\u306f\u3001\u8a3a\u65ad\u3001\u30b9\u30c8\u30fc\u30ea\u30fc\u30c6\u30ea\u30f3\u30b0\u3001\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u3001\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u3092\u5f37\u529b\u304b\u3064\u5305\u62ec\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u7d71\u5408\u3057\u305f\u3001\u76f4\u611f\u7684\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3092\u6301\u3064\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u304c\u5bb9\u6613\u306a\u30c4\u30fc\u30eb\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u3053\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c4\u30fc\u30eb\u306f\u3001\u3059\u3079\u3066\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30bb\u30b0\u30e1\u30f3\u30c8\u60c5\u5831\u3092\u4e00\u5143\u7684\u306b\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u306b\u4fdd\u5b58\u3057\u3001\u69d8\u3005\u306aCJM\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u53ef\u8996\u5316\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 300;\">7.\u30d6\u30e9\u30f3\u30af\u30fb\u30ad\u30e3\u30f3\u30d0\u30b9<\/span><\/h3>\n<p><span style=\"font-weight: 300;\">Blank Canvas\u3082\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306b\u6700\u9069\u306a\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3067\u3059\u3002 \u3053\u306e\u30c4\u30fc\u30eb\u306f\u3001\u30ea\u30b9\u30c8\u3084\u968e\u5c64\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u3092\u5f37\u5236\u3057\u306a\u3044\u306e\u3067\u3001\u3068\u3066\u3082\u4fbf\u5229\u3067\u3059\u3002 \u30e6\u30fc\u30b6\u30fc\u306f\u81ea\u5206\u306e\u597d\u304d\u306a\u3088\u3046\u306b\u60c5\u5831\u3092\u898b\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u5fc5\u8981\u306a\u6570\u3060\u3051\u5730\u56f3\u306e\u30d0\u30fc\u30b8\u30e7\u30f3\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u307e\u305f\u3001\u3053\u306e\u30c4\u30fc\u30eb\u306f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u3001\u5927\u4eba\u6570\u3067\u3082\u5c11\u4eba\u6570\u3067\u3082\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c4\u30fc\u30eb\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3059\u308b\u65b9\u6cd5\u3068\u306f\uff1f<\/h2>\n<p><span style=\"font-weight: 300;\">\u4eca\u56de\u3054\u7d39\u4ecb\u3057\u305f\u30c4\u30fc\u30eb\u306f\u3059\u3079\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u4f5c\u6210\u3092\u5bb9\u6613\u306b\u3059\u308b\u91cd\u8981\u306a\u5229\u70b9\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002 \u3057\u304b\u3057\u3001CJM\u306e\u69cb\u7bc9\u306f\u307b\u3093\u306e\u59cb\u307e\u308a\u306b\u904e\u304e\u307e\u305b\u3093\u3002 \u6b21\u306e\u30ec\u30d9\u30eb\u306e\u5b9f\u88c5\u306b\u8e0f\u307f\u5207\u308c\u3070\u3001<a href=\"https:\/\/www.questionpro.com\/cx\/why\/cx-strategy.html\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/a>\u6226\u7565\u306b\u6700\u3082\u5927\u304d\u306a\u4fa1\u5024\u3092\u3082\u305f\u3089\u3059\u3067\u3057\u3087\u3046\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u3064\u307e\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u8ffd\u8de1\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u304c\u60aa\u3044\u7d4c\u9a13\u3092\u3057\u3066\u3044\u308b\u304b\u3082\u3057\u308c\u306a\u3044<a href=\"https:\/\/www.questionpro.com\/blog\/customer-touchpoints\/\">\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u5bfe\u3057\u3066<\/a>\u4f55\u304b\u3092\u884c\u3044\u3001\u305d\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u3044\u3066\u884c\u52d5\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u306a\u306e\u3067\u3059\u3002 \u305d\u306e\u305f\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u7ba1\u7406\u3068\u6539\u5584\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u975e\u5e38\u306b\u91cd\u8981\u306a\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">QuestionPro CX\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5206\u6790\u3057\u3001\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3068\u50be\u5411\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u306e\u8c4a\u5bcc\u306a\u30c4\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u30bb\u30c3\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <strong>QuestionPro CX\u306e\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u306b<\/strong>\u30a2\u30af\u30bb\u30b9\u3057\u3001\u5e02\u5834\u3067\u6700\u9ad8\u306e\u6a5f\u80fd\u3092\u4f7f\u3044\u59cb\u3081\u3066\u304f\u3060\u3055\u3044\u3002<a href=\"https:\/\/www.questionpro.com\/features\/sentiment-analysis.html\">\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790<\/a>\u3001NPS\u3068\u89e3\u7d04\u30ea\u30b9\u30af\u3001\u9ad8\u5ea6\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u8a2d\u5b9a\u3001\u51e6\u5206\u30e1\u30c8\u30ea\u30c3\u30af\u3001<a 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