{"id":730844,"date":"2022-05-20T17:25:27","date_gmt":"2022-05-21T00:25:27","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/uxpressia%e3%81%ae%e4%bb%a3%e6%9b%bf%e5%93%81%e3%83%bb%e7%ab%b6%e5%90%88%e5%93%81%e3%83%99%e3%82%b9%e3%83%887\/"},"modified":"2022-05-20T17:25:27","modified_gmt":"2022-05-20T17:25:27","slug":"uxpressia%e3%81%ae%e4%bb%a3%e6%9b%bf%e5%93%81%e3%83%bb%e7%ab%b6%e5%90%88%e5%93%81%e3%83%99%e3%82%b9%e3%83%887","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/uxpressia%e3%81%ae%e4%bb%a3%e6%9b%bf%e5%93%81%e3%83%bb%e7%ab%b6%e5%90%88%e5%93%81%e3%83%99%e3%82%b9%e3%83%887\/","title":{"rendered":"UXPressia\u306e\u4ee3\u66ff\u54c1\u30fb\u7af6\u5408\u54c1\u30d9\u30b9\u30c87"},"content":{"rendered":"<p><span style=\"font-weight: 300;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\uff08CJM\uff09\u306e\u4f5c\u6210\u306bUXPressia\u3092\u8a66\u3055\u308c\u305f\u3053\u3068\u306f\u3042\u308a\u307e\u3059\u304b\uff1f\u3057\u304b\u3057\u3001\u3053\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u304c\u63d0\u4f9b\u3059\u308b\u3082\u306e\u3092\u5b8c\u5168\u306b\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u306a\u3044\u3088\u3046\u3067\u3059\u3002 CJM\u3092\u3088\u308a\u52b9\u7387\u7684\u306b\u4f5c\u6210\u3059\u308b\u305f\u3081\u306b\u3001\u4ed6\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4ee3\u66ff\u6848\u304c\u3042\u308c\u3070\u3044\u3044\u3068\u304a\u8003\u3048\u3067\u3059\u304b\uff1f \u3055\u3066\u3001\u6717\u5831\u3067\u3059\u3002 \u73fe\u5728\u306eCJM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u306b\u306f\u3001UXPressia\u306e\u4ee3\u66ff\u3068\u306a\u308b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u304c\u6570\u591a\u304f\u5b58\u5728\u3057\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">UXPressia\u3068\u306f\u4f55\u304b\u3001\u306a\u305c\u4ed6\u306e\u9078\u629e\u80a2\u3092\u691c\u8a0e\u3059\u3079\u304d\u306a\u306e\u304b\u3001\u305d\u3057\u3066\u8a66\u3057\u3066\u307f\u308b\u3079\u304d7\u3064\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c4\u30fc\u30eb\u306b\u3064\u3044\u3066\u5b66\u3073\u305f\u3044\u65b9\u306f\u3001\u305c\u3072\u304a\u7acb\u3061\u5bc4\u308a\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<h2>UXPressia\u3068\u306f\uff1f<\/h2>\n<p><span style=\"font-weight: 300;\">UXPressia\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/cx\/why\/journey-mapping.html\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e<\/a>\u30b9\u30c6\u30fc\u30b8\u3092\u901a\u3057\u3066\u3001\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3084\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u53ef\u8996\u5316\u3059\u308b<a href=\"https:\/\/www.questionpro.com\/cx\/why\/journey-mapping.html\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3092<\/a>\u652f\u63f4\u3059\u308b\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u578b\u306e\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002 CJM\u306f\u3001\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3092\u6df1\u304f\u6398\u308a\u4e0b\u3052\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u826f\u3044<a href=\"https:\/\/www.questionpro.com\/cx\/why\/5-pillars.html\" target=\"_blank\" rel=\"noopener\">\u9867\u5ba2\u4f53\u9a13\u3092<\/a>\u751f\u307f\u51fa\u3059\u305f\u3081\u306b\u91cd\u8981\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u3068\u306f\u3044\u3048\u3001UXPressia\u306b\u306f\u3001\u58f2\u4e0a\u3092\u4f38\u3070\u3059\u305f\u3081\u306e\u30e6\u30fc\u30b6\u30fc\u884c\u52d5\u5206\u6790\u3092\u884c\u3046\u305f\u3081\u306e\u7d20\u6674\u3089\u3057\u3044\u6a5f\u80fd\u304c\u3042\u308a\u307e\u3059\u3002 UXPressia\u306b\u306f\u6570\u591a\u304f\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304c\u7528\u610f\u3055\u308c\u3066\u304a\u308a\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u3059\u3050\u306b\u4f7f\u7528\u3057\u305f\u308a\u3001\u5909\u66f4\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3082\u7279\u7b46\u3059\u3079\u304d\u70b9\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u307e\u305f\u3001\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u7ba1\u7406\u3057\u3084\u3059\u304f\u3001\u975e\u306e\u6253\u3061\u6240\u306e\u306a\u3044\u3001\u30a8\u30ec\u30ac\u30f3\u30c8\u306a\u30d3\u30b8\u30e5\u30a2\u30eb\u8868\u73fe\u306b\u3088\u308a\u3001\u8fc5\u901f\u304b\u3064\u5bb9\u6613\u306a\u5206\u6790\u7d50\u679c\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002 \u3055\u3089\u306b\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30c1\u30e3\u30c3\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3001CJM\u306e\u69cb\u7bc9\u4e2d\u306b\u767a\u751f\u3057\u305f\u61f8\u5ff5\u4e8b\u9805\u306b\u3064\u3044\u3066\u3001\u63d0\u6848\u3084\u30ac\u30a4\u30c9\u3092\u898b\u3064\u3051\u305f\u308a\u3001\u8cea\u554f\u3092\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">UXPressia\u306f\u73fe\u5728\u3001\u7121\u6599\u30a2\u30ab\u30a6\u30f3\u30c8\uff08\u5236\u9650\u3042\u308a\uff09\u3001\u30b9\u30bf\u30fc\u30bf\u30fc\uff0816\u7c73\u30c9\u30eb\/\u6708\uff09\u3001\u30d7\u30ed\uff0836\u7c73\u30c9\u30eb\/\u6708\uff09\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\uff08\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\uff09\u306e4\u3064\u306e\u4fa1\u683c\u3092\u4e00\u822c\u306b\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<h2>\u306a\u305c\u3001UXPressia\u306b\u4ee3\u308f\u308b\u3082\u306e\u3092\u63a2\u3059\u306e\u304b\uff1f<\/h2>\n<p><span style=\"font-weight: 300;\">UXPressia\u306f\u975e\u5e38\u306b\u5b8c\u6210\u5ea6\u306e\u9ad8\u3044\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u304c\u3001\u4ed6\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u540c\u69d8\u306b\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u4ed6\u306e\u9078\u629e\u80a2\u3092\u691c\u8a0e\u3059\u308b\u3053\u3068\u3092\u8003\u3048\u3055\u305b\u308b\u3088\u3046\u306a\u6b20\u70b9\u3082\u3042\u308a\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">Capterra\u306e\u30e6\u30fc\u30b6\u30fc\u30ec\u30d3\u30e5\u30fc\u306b\u3088\u308b\u3068\u3001\u4e3b\u306a\u30c7\u30e1\u30ea\u30c3\u30c8\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u7121\u6599\u7248\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3001\u30da\u30eb\u30bd\u30ca\u3001\u30a4\u30f3\u30d1\u30af\u30c8\u30de\u30c3\u30d7\u306e\u30e6\u30fc\u30b6\u30fc\u304c\u4f5c\u6210\u3067\u304d\u308b\u679a\u6570\u304c1\u679a\u3068\u975e\u5e38\u306b\u9650\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u540c\u6642\u306b1\u3064\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3057\u304b\u4f5c\u696d\u3067\u304d\u306a\u3044\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">CJM\u3068\u30da\u30eb\u30bd\u30ca\u306f\u30d5\u30eb\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u305a\u3001\u7de8\u96c6\uff08\u30b3\u30f3\u30c6\u30f3\u30c4\u30bf\u30a4\u30d7\uff09\u3082\u975e\u5e38\u306b\u9650\u5b9a\u3055\u308c\u308b<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u9650\u3089\u308c\u305f\u8a00\u8a9e\u3067\u306e\u307f\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u304c\u9045\u304f\u306a\u308a\u3001\u65e2\u5b58\u306eCJM\u3092\u7de8\u96c6\u3059\u308b\u306e\u304c\u96e3\u3057\u304f\u306a\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<h2>7 Best UXPressia Alternatives &amp; Competitors\uff08\u30d9\u30b9\u30c8UXPressia\u4ee3\u66ff\u54c1\u3068\u7af6\u5408\u54c1<\/h2>\n<h3>1.\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8<\/h3>\n<p><span style=\"font-weight: 300;\">\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306f\u3001\u4f01\u696d\u3068\u9867\u5ba2\u3068\u306e\u5404\u63a5\u70b9\u3092\u6df1\u304f\u6398\u308a\u4e0b\u3052\u308b\u305f\u3081\u306e\u5177\u4f53\u7684\u306a\u30c4\u30fc\u30eb\u3067\u3059\u3002 \u3053\u306e\u5c02\u9580\u7684\u306a\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u5404\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5206\u6790\u3057\u3001\u8003\u616e\u3055\u308c\u3066\u3044\u306a\u304b\u3063\u305f<a href=\"https:\/\/www.questionpro.com\/blog\/customer-touchpoints\/\" target=\"_blank\" rel=\"noopener\">\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092<\/a>\u7279\u5b9a\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u3053\u306e\u30c4\u30fc\u30eb\u306e\u5927\u304d\u306a\u7279\u9577\u306f\u3001\u5171\u540c\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u8a2d\u8a08\u3057\u3001\u7570\u306a\u308b\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u306b\u30bf\u30b9\u30af\u3092\u5272\u308a\u5f53\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u70b9\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u30b3\u30f3\u30bf\u30af\u30c8\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3051\u308b\u6539\u5584\u70b9\u3092\u6d17\u3044\u51fa\u3057\u3001\u96c6\u5ba2\u3001\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u3001\u9867\u5ba2\u7dad\u6301\u306b\u304a\u3044\u3066\u3001\u3069\u308c\u304c\u6700\u3082\u91cd\u8981\u304b\u3092\u5224\u65ad\u3059\u308b\u305f\u3081\u306e\u7406\u60f3\u7684\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3>2.CFN\u30a4\u30f3\u30b5\u30a4\u30c8<\/h3>\n<p><span style=\"font-weight: 300;\">CFN\u30a4\u30f3\u30b5\u30a4\u30c8\u3082\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30c4\u30fc\u30eb\u306e\u4e00\u3064\u3067\u3001\u5404\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u500b\u5225\u306b\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5c0e\u304d\u51fa\u3057\u3001\u6d88\u8cbb\u8005\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u30c4\u30fc\u30eb\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u4e00\u65b9\u3001\u3053\u306e\u30c4\u30fc\u30eb\u3067\u306f\u3001\u6539\u5584\u3057\u305f\u3044\u4e8b\u696d\u9818\u57df\u3084\u30b9\u30c6\u30fc\u30b8\u3054\u3068\u306b\u30aa\u30fc\u30ca\u30fc\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3057\u305f\u304c\u3063\u3066\u3001\u3053\u306e\u62c5\u5f53\u8005\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092<\/a>\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u65bd\u7b56\u306e\u5b9f\u65bd\u3068\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u306b\u8cac\u4efb\u3092\u6301\u3064\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3>3.Microsoft Visio<\/h3>\n<p><span style=\"font-weight: 300;\">Microsoft Visio\u306f\u3001\u304a\u5ba2\u69d8\u306e\u30c7\u30fc\u30bf\u304b\u3089\u56f3\u3084\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u3092\u30c7\u30b6\u30a4\u30f3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u793e\u306e\u30c7\u30fc\u30bf\u30d3\u30b8\u30e5\u30a2\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u6280\u8853\u8005\u3067\u306a\u3044\u30e6\u30fc\u30b6\u30fc\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u306e\u5c02\u9580\u5bb6\u306a\u3069\uff09\u3067\u3082\u7c21\u5358\u306b\u56f3\u3092\u4f5c\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002 \u307e\u305f\u3001\u30aa\u30d6\u30b8\u30a7\u30af\u30c8\u3001\u30b7\u30a7\u30a4\u30d7\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304c\u3042\u3089\u304b\u3058\u3081\u7528\u610f\u3055\u308c\u3066\u304a\u308a\u3001\u56f3\u306e\u4f5c\u6210\u304c\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3>4.\u30ad\u30e3\u30f3\u30d0\u30ca\u30a4\u30b6\u30fc<\/h3>\n<p><span style=\"font-weight: 300;\">Canvanizer i\u306f\u3001\u7d44\u7e54\u306e\u3055\u307e\u3056\u307e\u306a\u5206\u91ce\u3092\u898b\u76f4\u3057\u3001\u9867\u5ba2\u5fd7\u5411\u3092\u542b\u3080\u9867\u5ba2\u30de\u30c3\u30d4\u30f3\u30b0\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002 Canvanizer\u306f\u3001\u30a2\u30a4\u30c7\u30a2\u3084\u30b3\u30f3\u30bb\u30d7\u30c8\u3092\u30ad\u30e3\u30f3\u30d0\u30b9\u3068\u3057\u3066\u958b\u767a\u3001\u30d6\u30ec\u30fc\u30f3\u30b9\u30c8\u30fc\u30df\u30f3\u30b0\u3001\u69cb\u9020\u5316\u3059\u308b\u3053\u3068\u3092\u30bf\u30fc\u30b2\u30c3\u30c8\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u7a2e\u985e\u306b\u5fdc\u3058\u3066\u3001\u3055\u307e\u3056\u307e\u306a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304b\u3089\u9078\u3076\u3053\u3068\u3082\u3001\u6700\u521d\u304b\u3089\u767d\u7d19\u306e\u72b6\u614b\u3067\u30b9\u30bf\u30fc\u30c8\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002 \u6700\u5927\u306e\u5229\u70b9\u306f\u3001\u7121\u6599\u306e\u30c4\u30fc\u30eb\u3067\u3042\u308b\u3053\u3068\u3067\u3059\u3002<\/span><\/p>\n<blockquote><p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u3064\u3044\u3066\u304a\u8aad\u307f\u306b\u306a\u308a\u305f\u3044\u5834\u5408\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/user-journey-map\/\" target=\"_blank\" rel=\"noopener\">\u30e6\u30fc\u30b6\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306b\u3064\u3044\u3066<\/a>\u304a\u8aad\u307f\u306b\u306a\u308b\u3053\u3068\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u3002<\/p><\/blockquote>\n<h3><\/h3>\n<h3>5.IBM\u30b8\u30e3\u30fc\u30cb\u30fc\u30c7\u30b6\u30a4\u30ca\u30fc<\/h3>\n<p><span style=\"font-weight: 300;\">IBM Journey Designer\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4f5c\u6210\u3092\u6570\u5206\u3067\u958b\u59cb\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u30af\u30ed\u30b9\u30c1\u30e3\u30cd\u30eb\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5171\u540c\u3067\u53ef\u8996\u5316\u3057\u3001\u5171\u901a\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u3001\u8907\u6570\u306e\u512a\u5148\u30bb\u30b0\u30e1\u30f3\u30c8\u306b\u5bfe\u3057\u3066\u30c9\u30e9\u30c3\u30b0\uff06\u30c9\u30ed\u30c3\u30d7\u3067\u7c21\u5358\u306b\u4f7f\u3048\u308b\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3067\u3001\u305d\u308c\u305e\u308c\u306b\u5408\u3063\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u8a2d\u8a08\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u307e\u305f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u69cb\u7bc9\u4e2d\u306e\u4f1a\u8a71\u3078\u306e\u53c2\u52a0\u3001\u30d5\u30a1\u30a4\u30eb\u306e\u9001\u4fe1\u3001\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u3078\u306e\u901a\u77e5\u3082\u53ef\u80fd\u3067\u3059\u3002<\/span><\/p>\n<h3>6.\u30b9\u30de\u30c3\u30d7\u30ea\u30fc<\/h3>\n<p><span style=\"font-weight: 300;\">Smaply\u306f\u3001\u304a\u5ba2\u69d8\u306e\u65c5\u3092\u30de\u30c3\u30d7\u5316\u3059\u308b\u305f\u3081\u306b\u4f5c\u3089\u308c\u305f\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002 \u5177\u4f53\u7684\u306b\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3059\u308b\u4f53\u9a13\u3084\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u7ba1\u7406\u3057\u3001\u305d\u308c\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u3057\u3066\u8996\u899a\u7684\u306b\u8868\u73fe\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3082\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">3\u3064\u306e\u30d1\u30fc\u30c8\u304b\u3089\u69cb\u6210\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u300d\u300c\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u30de\u30c3\u30d7\u300d\u300c\u30d4\u30fc\u30d7\u30eb\u300d\u306e3\u3064\u3067\u69cb\u6210\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u3088\u3046\u306b\u3001\u300c\u30da\u30eb\u30bd\u30ca\u300d\u88fd\u54c1\u306b\u3088\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30de\u30c3\u30d4\u30f3\u30b0\u306b\u52a0\u3048\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u4e00\u65b9\u3001Smaply\u306f\u3001\u7279\u5b9a\u306e\u88fd\u54c1\u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3092\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u308b\u305f\u3081\u3001\u4f01\u696d\u306f\u81ea\u793e\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u9023\u3059\u308b\u5f71\u97ff\u8981\u7d20\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h3>7.\u30d1\u30ef\u30fcBI<\/h3>\n<p><span style=\"font-weight: 300;\">Power BI\u3082\u307e\u305f\u3001\u30c7\u30fc\u30bf\u306e\u53ef\u8996\u5316\u3092\u7c21\u5358\u306b\u4f5c\u6210\u3057\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u306b\u95a2\u9023\u3059\u308b\u696d\u7e3e\u6307\u6a19\u3092\u76e3\u8996\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u306a\u30c4\u30fc\u30eb\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">Power BI\u306e\u5f37\u307f\u306f\u3001\u4f01\u696d\u306e\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u7279\u5316\u3057\u3066\u8a2d\u8a08\u3055\u308c\u305f\u30c4\u30fc\u30eb\u3067\u3042\u308a\u3001\u30c7\u30fc\u30bf\u3092\u898b\u3084\u3059\u304f\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u30ad\u30fc\u3067\u8996\u899a\u7684\u306b\u9b45\u529b\u7684\u306a\u4f01\u696d\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3084\u30ec\u30dd\u30fc\u30c8\u3092\u958b\u767a\u3067\u304d\u308b\u3053\u3068\u3067\u3059\u3002 \u3068\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u3001KPI\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u307e\u305f\u3001Power BI\u306f\u3001CRM\u30b7\u30b9\u30c6\u30e0\u3001Google Analytics\u3001Semrush\u3001Salesforce\u306a\u3069\u3001\u6570\u591a\u304f\u306e\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001API\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u7d71\u5408\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<blockquote><p><a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-canvas\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30ad\u30e3\u30f3\u30d0\u30b9\u306e<\/a>\u4f5c\u6210\u65b9\u6cd5\u3068\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u306f\u3053\u3061\u3089\u3002<\/p><\/blockquote>\n<h2><\/h2>\n<h2><b>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30c4\u30fc\u30eb\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3059\u308b\u65b9\u6cd5\u3068\u306f\uff1f<\/b><\/h2>\n<p><span style=\"font-weight: 300;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3001\u9867\u5ba2\u3068\u306e\u8ddd\u96e2\u3092\u7e2e\u3081\u3001\u9867\u5ba2\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u6700\u9069\u306a\u30c4\u30fc\u30eb\u3067\u3059\u3002 \u30d3\u30b8\u30cd\u30b9\u306e\u6539\u5584\u3084\u3001\u4f55\u3088\u308a\u304a\u5ba2\u69d8\u3068\u306e\u95a2\u4fc2\u5f37\u5316\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002 \u3053\u306e\u305f\u3081\u3001\u5b8c\u5168\u304b\u3064\u52b9\u7387\u7684\u306aCJM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u3001\u9867\u5ba2\u306e\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3084\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u6700\u9069\u306b\u8868\u73fe\u3059\u308b\u305f\u3081\u306e\u9375\u3068\u306a\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u307e\u305f\u3001\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u30d1\u30ba\u30eb\u306e\u5c0f\u3055\u306a\u4e00\u7247\u306b\u904e\u304e\u306a\u3044\u3068\u3044\u3046\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 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