{"id":730871,"date":"2022-06-24T15:16:29","date_gmt":"2022-06-24T22:16:29","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%ab%e3%83%bc%e3%83%90%e3%82%a4%e3%83%a4%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8%e3%80%81%e4%be%8b\/"},"modified":"2022-12-20T13:57:13","modified_gmt":"2022-12-20T13:57:13","slug":"%e3%82%ab%e3%83%bc%e3%83%90%e3%82%a4%e3%83%a4%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8%e3%80%81%e4%be%8b","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%83%bc%e3%83%90%e3%82%a4%e3%83%a4%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8%e3%80%81%e4%be%8b\/","title":{"rendered":"\u30ab\u30fc\u30d0\u30a4\u30e4\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3002\u5b9a\u7fa9\u3001\u30b9\u30c6\u30fc\u30b8\u3001\u4f8b"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u73fe\u5728\u306e\u81ea\u52d5\u8eca\u306e\u30d0\u30a4\u30e4\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3067\u6d88\u8cbb\u8005\u3068\u6700\u5927900\u56de\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u3042\u308b\u3053\u3068\u3092\u3054\u5b58\u77e5\u3067\u3057\u3087\u3046\u304b\uff1f \u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u5927\u304d\u306a\u5909\u5316\u3068\u60c5\u5831\u3078\u306e\u5bb9\u6613\u306a\u30a2\u30af\u30bb\u30b9\u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u306e\u81ea\u52d5\u8eca\u8cfc\u5165\u306e\u5f62\u614b\u306f\u5927\u304d\u304f\u5909\u308f\u308a\u307e\u3057\u305f\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9577\u5e74\u306b\u308f\u305f\u308a\u3001\u8cfc\u8cb7\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6982\u5ff5\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30b9\u30c6\u30fc\u30b8\u3092\u6301\u3064\u30d5\u30a1\u30cd\u30eb\u306b\u985e\u4f3c\u3057\u3066\u3044\u307e\u3057\u305f\u3002 \u81ea\u52d5\u8eca\u8cfc\u5165\u306e\u65c5\u306e\u5834\u5408\u3001\u3053\u308c\u306f\u9759\u7684\u306a\u691c\u8a0e\u6bb5\u968e\u306e\u5b58\u5728\u3092\u610f\u5473\u3057\u3001\u6bb5\u968e\u306b\u3088\u308b\u9032\u6b69\u306f\u5fc5\u7136\u3067\u3042\u308a\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u5358\u4e00\u306e\u9078\u629e\u80a2\u306e\u6c7a\u5b9a\u306b\u81f3\u308b\u307e\u3067\u3001\u9867\u5ba2\u304c\u7a4d\u6975\u7684\u306a\u5f79\u5272\u3092\u679c\u305f\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4eca\u56de\u306f\u3001\u8eca\u306e\u30d0\u30a4\u30e4\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\u4e00\u4f53\u4f55\u304b\u3001\u8eca\u8cfc\u5165\u306e\u65c5\u306e\u5c55\u958b\u3092\u6761\u4ef6\u3065\u3051\u308b3\u3064\u306e\u4e3b\u8981\u306a\u30d5\u30a7\u30fc\u30ba\u3001\u305d\u3057\u3066\u8eca\u8cfc\u5165\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4f8b\u306b\u3064\u3044\u3066\u78ba\u8a8d\u3057\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u7121\u6599\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8 <\/span><b>\u7121\u6599\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3002 <\/b><span style=\"font-weight: 400;\">\u3053\u306e\u30ac\u30a4\u30c9\u306e\u6700\u5f8c\u306e\u307b\u3046\u306b\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<div class=\"tags-wrap\">\n<p class=\"content-index\" style=\"margin-top: 0;\">\u30b3\u30f3\u30c6\u30f3\u30c4\u30a4\u30f3\u30c7\u30c3\u30af\u30b9<\/p>\n<ol style=\"font-weight: 400; margin: 0 30px; line-height: 22px;\">\n<li><a href=\"#what_is_the_car_buyer_journey?\">\u30ab\u30fc\u30d0\u30a4\u30e4\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\uff1f<\/a><\/li>\n<li><a href=\"#3_stages_that_condition_the_car_buyer_journey\">\u30ab\u30fc\u30d0\u30a4\u30e4\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u69cb\u6210\u3059\u308b3\u3064\u306e\u30b9\u30c6\u30fc\u30b8<\/a>\n<ol>\n<li><a href=\"#key_actions_that_trigger_the_car_buyer_journey\">\u30ab\u30fc\u30d0\u30a4\u30e4\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u304d\u3063\u304b\u3051\u3068\u306a\u308b\u4e3b\u306a\u884c\u52d5<\/a><\/li>\n<li><a href=\"#the_research_and_consideration_of_alternatives\">\u4ee3\u66ff\u6848\u306e\u8abf\u67fb\u30fb\u691c\u8a0e<\/a><\/li>\n<li><a href=\"#the_visit_to_the_dealership\">\u8ca9\u58f2\u5e97\u3078\u306e\u8a2a\u554f\u306e\u69d8\u5b50<\/a><\/li>\n<\/ol>\n<\/li>\n<li><a href=\"#example_of_a_car_buyer_journey\">\u81ea\u52d5\u8eca\u306e\u30d0\u30a4\u30e4\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u4f8b<\/a>\n<ol>\n<li><a href=\"#sarah's_car_buyer_journey\">\u30b5\u30e9\u306e\u30ab\u30fc\u30d0\u30a4\u30e4\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/a><\/li>\n<\/ol>\n<\/li>\n<li><a href=\"#free_customer_journey_map_template\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u7121\u6599\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/a><\/li>\n<li><a href=\"#conclusion\">\u7d50\u8ad6<\/a><\/li>\n<\/ol>\n<\/div>\n<h2 id=\"what_is_the_car_buyer_journey?\" class=\"blankurl\">\u30ab\u30fc\u30d0\u30a4\u30e4\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\uff1f<\/h2>\n<p><span style=\"font-weight: 400;\">\u30ab\u30fc\u30d0\u30a4\u30e4\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u89b3\u70b9\u304b\u3089\u3001\u6d88\u8cbb\u8005\u304c\u81ea\u52d5\u8eca\u3092\u8cfc\u5165\u3059\u308b\u969b\u306b\u901a\u904e\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u306e\u3053\u3068\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3064\u307e\u308a\u3001\u81ea\u52d5\u8eca\u30d6\u30e9\u30f3\u30c9\u306f<a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092<\/a>\u7dbf\u5bc6\u306b\u8abf\u67fb\u3057\u3001\u5404\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3051\u308b\u81ea\u793e\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u6d88\u8cbb\u8005\u306e\u4f53\u9a13\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u304b\u3092\u7279\u5b9a\u30fb\u5206\u6790\u3059\u308b\u306e\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u81ea\u52d5\u8eca\u306e\u30d0\u30a4\u30e4\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6574\u5099\u3059\u308b\u3053\u3068\u306e\u6700\u7d42\u7684\u306a\u76ee\u7684\u306f\u3001\u305d\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3044\u3066\u6700\u3082\u91cd\u8981\u306a<a href=\"https:\/\/www.questionpro.com\/blog\/customer-touchpoints\/\" target=\"_blank\" rel=\"noopener\">\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306f<\/a>\u4f55\u304b\u3001\u305d\u308c\u3092\u3069\u306e\u3088\u3046\u306b\u6539\u5584\u3059\u308c\u3070\u58f2\u4e0a\u3068\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5411\u4e0a\u3055\u305b\u3089\u308c\u308b\u304b\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3053\u3068\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">CBJ\u306f\u3001\u76f4\u7dda\u7684\u306a\u4e00\u9023\u306e\u884c\u52d5\u3068\u3057\u3066\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u304c\u6700\u7d42\u7684\u306b\u81ea\u52d5\u8eca\u3092\u8cfc\u5165\u3059\u308b\u307e\u3067\u306e\u904e\u7a0b\u3084\u8ca9\u58f2\u5f8c\u306e<a href=\"https:\/\/www.questionpro.com\/cx\/why\/5-pillars.html\" target=\"_blank\" rel=\"noopener\">\u9867\u5ba2<\/a>\u4f53\u9a13\u3092\u898f\u5b9a\u3059\u308b\u4e00\u9023\u306e\u52d5\u7684\u306a\u6bb5\u968e\u3068\u3057\u3066\u5b9a\u7fa9\u3055\u308c\u308b\u3079\u304d\u3067\u3042\u308b\u3053\u3068\u3092\u5fc3\u306b\u7559\u3081\u3066\u304a\u3044\u3066\u304f\u3060\u3055\u3044\u3002 <\/span><\/p>\n<h2 id=\"3_stages_that_condition_the_car_buyer_journey\" class=\"blankurl\">\u30ab\u30fc\u30d0\u30a4\u30e4\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u69cb\u6210\u3059\u308b3\u3064\u306e\u30b9\u30c6\u30fc\u30b8<\/h2>\n<p><span style=\"font-weight: 400;\">\u30ab\u30fc\u30fb\u30d0\u30a4\u30e4\u30fc\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3001\u5e02\u5834\u306b\u51fa\u56de\u3063\u3066\u3044\u308b\u8eca\u306e\u6570\u3060\u3051\u591a\u69d8\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u79c1\u305f\u3061\u306f\u3001\u304a\u5ba2\u69d8\u304c\u9032\u3080\u3079\u304d\u9053\u3092\u6c7a\u5b9a\u3057\u3001\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3059\u308b\u8a8d\u77e5\u306b\u76f4\u63a5\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u30013\u3064\u306e\u4e3b\u8981\u306a\u30d5\u30a7\u30fc\u30ba\u3092\u7279\u5b9a\u3057\u307e\u3057\u305f\u3002CBJ\u306e\u304d\u3063\u304b\u3051\u3068\u306a\u308b\u30ad\u30fc\u30a2\u30af\u30b7\u30e7\u30f3\u3001\u4ee3\u66ff\u8eca\u306e\u30ea\u30b5\u30fc\u30c1\u3068\u691c\u8a0e\u3001\u305d\u3057\u3066\u30c7\u30a3\u30fc\u30e9\u30fc\u3078\u306e\u8a2a\u554f\u3067\u3059\u3002<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-442518\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/06\/stages-in-car-buying-journey.jpg\" alt=\"\u81ea\u52d5\u8eca\u8cfc\u5165\u306e\u6bb5\u968e\" width=\"992\" height=\"452\"><\/p>\n<h3 id=\"key_actions_that_trigger_the_car_buyer_journey\" class=\"blankurl\"><strong>\u30ab\u30fc\u30d0\u30a4\u30e4\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u304d\u3063\u304b\u3051\u3068\u306a\u308b\u4e3b\u306a\u884c\u52d5<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u304c\u81ea\u52d5\u8eca\u8cfc\u5165\u306e\u65c5\u306b\u51fa\u308b\u7406\u7531\u306f\u3001\u65c5\u306e\u9577\u3055\u3068\u7dca\u6025\u6027\u3092\u6c7a\u5b9a\u3057\u3001\u9867\u5ba2\u304c\u3069\u306e\u3088\u3046\u306b\u8abf\u67fb\u3084\u554f\u3044\u5408\u308f\u305b\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u958b\u59cb\u3059\u308b\u304b\u306b\u5f71\u97ff\u3092\u53ca\u307c\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ab\u30fc\u30d0\u30a4\u30e4\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4e3b\u306a\u7406\u7531\u3084\u304d\u3063\u304b\u3051\u306f\u3001\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30e9\u30a4\u30d5\u30b9\u30bf\u30a4\u30eb\u306e\u5909\u5316\u3002\u5bb6\u65cf\u304c\u5897\u3048\u305f\u3001\u5f15\u3063\u8d8a\u3057\u305f\u3001\u6607\u9032\u3057\u305f\u306a\u3069\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u8eca\u306e\u6574\u5099\u3002100,000KM\u306b\u5230\u9054\u3001\u4fdd\u8a3c\u7d42\u4e86\u3002  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u8eca\u306f\u6c38\u4e45\u306b\u58ca\u308c\u308b\u3002\u8eca\u304c\u52d5\u304b\u306a\u304f\u306a\u3063\u305f\u308a\u3001\u4e8b\u6545\u306b\u3088\u308a\u8cb7\u3044\u66ff\u3048\u304c\u5fc5\u8981\u306b\u306a\u308b\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u5b9a\u671f\u7684\u306a\u6539\u4fee\u30022\uff5e3\u5e74\u306b\u4e00\u5ea6\u306e\u8eca\u4e21\u4ea4\u63db\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u305f\u3060\u3001\u305d\u308c\u3060\u3051\u306e\u7406\u7531\u3002\u7279\u306b\u5fc5\u8981\u6027\u304c\u306a\u304f\u3001\u305f\u3060\u7d14\u7c8b\u306b\u65b0\u3057\u3044\u30af\u30eb\u30de\u304c\u6b32\u3057\u3044\u3068\u3044\u3046\u6c17\u6301\u3061\u3002<\/span><\/li>\n<\/ul>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u30b9\u30bf\u30fc\u30c8\u30e9\u30a4\u30f3\u306b\u7acb\u3061\u305f\u3044\u3068\u304a\u8003\u3048\u3067\u3059\u304b\uff1f \u3053\u3053\u3067\u306f\u3001\u5b8c\u5168\u7121\u6599\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-canvas\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30ad\u30e3\u30f3\u30d0\u30b9<\/strong><\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u3082\u3046\u3072\u3068\u3064\u3001\u81ea\u52d5\u8eca\u30d6\u30e9\u30f3\u30c9\u304c\u3069\u306e\u3088\u3046\u306a\u9867\u5ba2\u306b\u8ca9\u58f2\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u308b\u306e\u304b\u3001\u3064\u307e\u308a\u3001\u81ea\u52d5\u8eca\u8cfc\u5165\u306e\u7d4c\u9a13\u8005\u306a\u306e\u304b\u3001\u305d\u308c\u3068\u3082\u521d\u5fc3\u8005\u306a\u306e\u304b\u3001\u3068\u3044\u3046\u70b9\u306b\u3082\u7559\u610f\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3069\u3061\u3089\u306e\u30bf\u30a4\u30d7\u306e\u304a\u5ba2\u69d8\u3082\u3001\u81ea\u5206\u306b\u5408\u3063\u305f\u30af\u30eb\u30de\u3092\u63a2\u3059\u3068\u3044\u3046\u76ee\u7684\u306f\u540c\u3058\u3067\u3059\u304c\u3001\u305d\u306e\u9055\u3044\u306f\u8cfc\u5165\u30b9\u30bf\u30a4\u30eb\u306b\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><b>\u7d4c\u9a13\u8c4a\u5bcc\u306a\u304a\u5ba2\u69d8<\/b><span style=\"font-weight: 400;\"> \u5f7c\u3089\u306f\u666e\u6bb5\u304b\u3089\u8eca\u3092\u8cb7\u3046\u4eba\u305f\u3061\u3067\u3042\u308a\u3001\u307e\u305f\u7279\u5225\u306a\u8da3\u5473\u3092\u6301\u3063\u3066\u3044\u308b\u5834\u5408\u3082\u3042\u308b\u306e\u3067\u3001\u5e02\u5834\u304c\u63d0\u4f9b\u3067\u304d\u308b\u3082\u306e\u306e\u6700\u524d\u7dda\u306b\u3044\u308b\u3053\u3068\u306b\u306a\u308b\u306e\u3067\u3059\u3002 \u3053\u306e\u30bf\u30a4\u30d7\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306f\u3001\u81ea\u5206\u304c\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u306e\u304b\u304c\u660e\u78ba\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u306e\u305f\u3081\u3001\u5f7c\u3089\u306f\u81ea\u5206\u306e\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u8eca\u3092\u3042\u3089\u304b\u3058\u3081\u9078\u3073\u3001\u305d\u306e\u904e\u7a0b\u3067\u81ea\u5206\u3092\u4fe1\u983c\u3067\u304d\u308b\u3060\u3051\u306e\u77e5\u8b58\u3092\u6301\u3063\u3066\u3044\u308b\u306e\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u30bf\u30a4\u30d7\u306e\u9867\u5ba2\u306f\u3001\u904e\u53bb\u306b\u3053\u306e\u7a2e\u306e\u8cfc\u5165\u7d4c\u9a13\u304c\u3042\u308b\u305f\u3081\u3001\u8208\u5473\u306e\u3042\u308b\u30e2\u30c7\u30eb\u306b\u3064\u3044\u3066\u9650\u5b9a\u7684\u306b\u8abf\u67fb\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30d6\u30e9\u30f3\u30c9\u304c\u3053\u306e\u3088\u3046\u306a\u9867\u5ba2\u3092\u7372\u5f97\uff08\u7dad\u6301\uff09\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u3053\u306e\u3088\u3046\u306a\u9867\u5ba2\u304c\u7af6\u5408\u30d6\u30e9\u30f3\u30c9\u306b\u79fb\u884c\u3057\u306a\u3044\u3088\u3046\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u9867\u5ba2\u6e80\u8db3\u306e\u305f\u3081\u306e\u884c\u52d5\u3092\u53d6\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><b>\u30d1\u30a4\u30aa\u30cb\u30a2\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8<\/b><span style=\"font-weight: 400;\"> \u3053\u306e\u30bf\u30a4\u30d7\u306e\u9867\u5ba2\u306f\u3001\u65c5\u306e\u9593\u4e2d\u3001\u30ea\u30b5\u30fc\u30c1\u306b\u5927\u304d\u304f\u4f9d\u5b58\u3057\u3066\u3044\u307e\u3059\u3002 \u81ea\u52d5\u8eca\u3092\u8cfc\u5165\u3059\u308b\u969b\u306b\u5fc5\u8981\u306a\u3042\u3089\u3086\u308b\u3053\u3068\u3092\u5b66\u3073\u3001\u767a\u898b\u3059\u308b\u305f\u3081\u306e\u624b\u52a9\u3051\u304c\u5fc5\u8981\u306a\u306e\u3067\u3059\u3002 \u3053\u306e\u3088\u3046\u306a\u304a\u5ba2\u69d8\u306f\u3001\u7279\u5b9a\u306e\u30d6\u30e9\u30f3\u30c9\u3084\u30e2\u30c7\u30eb\u306b\u60f9\u304d\u3064\u3051\u3089\u308c\u308b\u6700\u826f\u306e\u6a5f\u4f1a\u3092\u63d0\u4f9b\u3059\u308b\u30bf\u30a4\u30d7\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u30bf\u30a4\u30d7\u306e\u304a\u5ba2\u69d8\u306f\u3001\u6b21\u306e\u8eca\u306b\u5fc5\u8981\u306a\u30a2\u30a4\u30c6\u30e0\u306e\u30ea\u30b9\u30c8\u3092\u6301\u3063\u3066\u3044\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u7279\u5b9a\u306e\u8eca\u304c\u6c7a\u307e\u3063\u3066\u3044\u305f\u308a\u3001\u4ed6\u306e\u8eca\u306e\u7d4c\u9a13\u304c\u3042\u3063\u305f\u308a\u3059\u308b\u3053\u3068\u306f\u3042\u307e\u308a\u3042\u308a\u307e\u305b\u3093\u3002 \u3053\u306e\u30bf\u30a4\u30d7\u306e\u304a\u5ba2\u69d8\u306f\u3001\u521d\u3081\u3066\u8cfc\u5165\u3055\u308c\u308b\u65b9\u3084\u8cfc\u5165\u983b\u5ea6\u306e\u4f4e\u3044\u65b9\u3067\u3059\u304c\u3001\u30d9\u30c6\u30e9\u30f3\u306e\u304a\u5ba2\u69d8\u306f\u3001\u30b9\u30bf\u30a4\u30eb\u306e\u5909\u5316\u3084\u30e9\u30a4\u30d5\u30b9\u30c6\u30fc\u30b8\u306e\u5909\u5316\u306b\u3088\u308a\u3001\u30a2\u30fc\u30ea\u30fc\u30a2\u30c0\u30d7\u30bf\u30fc\u306b\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4f01\u696d\u306f\u3001\u4e21\u30bf\u30a4\u30d7\u306e\u9867\u5ba2\u306e\u9055\u3044\u3068\u8cfc\u8cb7\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u958b\u59cb\u3059\u308b\u7406\u7531\u3092\u7406\u89e3\u3059\u308b\u80fd\u529b\u304c\u3001\u305d\u308c\u305e\u308c\u306e\u9867\u5ba2\u306e\u5177\u4f53\u7684\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u305f\u3081\u306e\u9375\u306b\u306a\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<blockquote><p>\u3082\u3057\u3001\u3042\u306a\u305f\u304c\u8eca\u306e\u30d0\u30a4\u30e4\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u4f5c\u308a\u59cb\u3081\u3088\u3046\u3068\u3057\u3066\u3044\u308b\u306e\u306a\u3089\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-mapping-tools\/\" target=\"_blank\" rel=\"noopener\">10\u500b\u306e\u30d9\u30b9\u30c8\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c4\u30fc\u30eb\u3092<\/a>\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u5f79\u306b\u7acb\u3064\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p><\/blockquote>\n<h3 id=\"the_research_and_consideration_of_alternatives\" class=\"blankurl\">\u4ee3\u66ff\u6848\u306e\u8abf\u67fb\u30fb\u691c\u8a0e<\/h3>\n<p><span style=\"font-weight: 400;\">\u81ea\u52d5\u8eca\u3092\u8cfc\u5165\u3059\u308b\u969b\u3001\u8cfc\u5165\u8005\u306f\u81ea\u5206\u306b\u3074\u3063\u305f\u308a\u306e\u8eca\u304c\u898b\u3064\u304b\u308b\u3068\u3044\u3046\u8208\u596e\u306b\u5305\u307e\u308c\u3001\u697d\u89b3\u7684\u306a\u6c17\u6301\u3061\u3067\u6700\u521d\u306e\u691c\u7d22\u30d7\u30ed\u30bb\u30b9\u3092\u958b\u59cb\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u60c5\u5831\u6e90\u3092\u691c\u8a0e\u3057\u3001\u81ea\u5206\u306e\u6761\u4ef6\u306b\u5408\u3046\u9078\u629e\u80a2\u306e\u30ea\u30b9\u30c8\u3092\u4f5c\u308a\u59cb\u3081\u307e\u3059\u3002 \u6700\u521d\u306f\u8eab\u306e\u56de\u308a\u306e\u30af\u30eb\u30de\u306b\u76ee\u3092\u5411\u3051\u3001\u6b21\u306b\u30cd\u30c3\u30c8\u3067\u8abf\u3079\u3001\u53cb\u4eba\u305f\u3061\u3068\u30c1\u30e3\u30c3\u30c8\u3057\u3066\u3001\u691c\u8a0e\u3057\u59cb\u3081\u305f\u30af\u30eb\u30de\u306e\u611f\u60f3\u3092\u805e\u3044\u3066\u307f\u308b\u3002 \u4e2d\u306b\u306f\u3001\u6700\u7d42\u7684\u306a\u6c7a\u65ad\u3092\u4e0b\u3059\u524d\u306b\u3001\u8208\u5473\u306e\u3042\u308b\u8eca\u3092\u30ec\u30f3\u30bf\u30eb\u3057\u3066\u8a66\u4e57\u3059\u308b\u6d88\u8cbb\u8005\u3082\u3044\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306e\u60c5\u5831\u6e90\u304b\u3089\u5f97\u305f\u5b66\u7fd2\u306b\u57fa\u3065\u3044\u3066\u3001\u9867\u5ba2\u306f\u81ea\u5206\u306e\u57fa\u6e96\u3092\u69cb\u7bc9\u3057\u3001\u305d\u306e\u81ea\u52d5\u8eca\u30d6\u30e9\u30f3\u30c9\u306eCBJ\u3092\u7d9a\u3051\u308b\u304b\u3001\u632f\u308a\u51fa\u3057\u306b\u623b\u3063\u3066\u5225\u306e\u8eca\u306e\u8abf\u67fb\u3092\u5b9f\u884c\u3059\u308b\u304b\u3092\u6c7a\u5b9a\u3057\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u8abf\u67fb\u30d7\u30ed\u30bb\u30b9\u306fCBJ\u306e\u521d\u671f\u6bb5\u968e\u3060\u3051\u3067\u306a\u304f\u3001\u304a\u5ba2\u69d8\u304c\u3044\u3064\u3067\u3082\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u524a\u9664\u30fb\u8ffd\u52a0\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002 \u3060\u304b\u3089\u3001\u304a\u5ba2\u69d8\u304c\u30c1\u30a7\u30c3\u30af\u30a2\u30a6\u30c8\u6642\u306b\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u3064\u3051\u308b\u306e\u306f\u5f53\u7136\u306e\u3053\u3068\u3067\u3059\u3002 \u3053\u306e\u3088\u3046\u306a\u72b6\u6cc1\u306f\u3001\u901a\u5e38\u3001\u8ca9\u58f2\u5e97\u3067\u611f\u60c5\u304c\u9ad8\u3076\u308a\u3001\u30bb\u30fc\u30eb\u30b9\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u304b\u3089\u826f\u3044\u30aa\u30d5\u30a1\u30fc\u3092\u53d7\u3051\u305f\u3068\u304d\u306b\u8d77\u3053\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305f\u3068\u3048\u3001\u305d\u306e\u30af\u30eb\u30de\u3092\u9078\u3070\u306a\u304b\u3063\u305f\u3068\u3057\u3066\u3082\u3001\u305d\u306e\u691c\u8a0e\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u4eca\u5f8c\u306e\u30af\u30eb\u30de\u8cfc\u5165\u306e\u5224\u65ad\u306b\u5f79\u7acb\u3064\u5b66\u7fd2\u3067\u3042\u308a\u3001\u6709\u52b9\u6027\u3092\u5931\u308f\u306a\u3044\u3053\u3068\u3092\u8003\u616e\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">\u3082\u3057\u3042\u306a\u305f\u304c\u8eca\u306e\u8cfc\u5165\u8005\u306e\u65c5\u306b\u3064\u3044\u3066\u8aad\u3080\u306e\u304c\u597d\u304d\u306a\u3089\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/user-journey-map\/\" target=\"_blank\" rel=\"noopener\">\u30e6\u30fc\u30b6\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306b\u3064\u3044\u3066<\/a>\u5b66\u3076\u306e\u306f\u8208\u5473\u6df1\u3044\u3053\u3068\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/span><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h3><\/h3>\n<h3 id=\"the_visit_to_the_dealership\" class=\"blankurl\">\u8ca9\u58f2\u5e97\u3078\u306e\u8a2a\u554f\u306e\u69d8\u5b50<\/h3>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u3055\u307e\u304c\u81ea\u4fe1\u3092\u6301\u3061\u3001\u691c\u7d22\u306e\u9078\u629e\u80a2\u3092\u4f7f\u3044\u5207\u3063\u305f\u3068\u304d\u3001\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u3042\u308b\u8ca9\u58f2\u5e97\u3078\u306e\u8a2a\u554f\u306e\u6e96\u5099\u304c\u6574\u3046\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u8abf\u67fb\u306f\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u304c\u3001\u30c7\u30a3\u30fc\u30e9\u30fc\u8a2a\u554f\u306f\u4f9d\u7136\u3068\u3057\u3066\u81ea\u52d5\u8eca\u8cfc\u5165\u306e\u65c5\u306e\u91cd\u8981\u306a\u90e8\u5206\u3067\u3042\u308a\u3001\u305d\u306e\u969b\u306e\u4f53\u9a13\u306f\u9867\u5ba2\u306e\u610f\u601d\u6c7a\u5b9a\u306b\u6975\u3081\u3066\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3042\u308b\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u304a\u5ba2\u3055\u307e\u306f\u5e73\u5747\u3057\u30662\u3064\u306e\u8ca9\u58f2\u5e97\u3092\u8a2a\u554f\u3059\u308b\u305d\u3046\u3067\u3059\u3002 \u7279\u5b9a\u306e\u30b7\u30e7\u30fc\u30eb\u30fc\u30e0\u306b\u8db3\u3092\u904b\u3076\u3068\u3044\u3046\u3053\u3068\u306f\u3001\u304a\u5ba2\u69d8\u304c\u771f\u5263\u306b\u8cfc\u8cb7\u610f\u6b32\u3092\u6301\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3059\u91cd\u8981\u306a\u5224\u65ad\u6750\u6599\u306b\u306a\u308a\u307e\u3059\u3002 \u3057\u304b\u3057\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u304c\u5341\u5206\u306a\u60c5\u5831\u3092\u5f97\u305f\u4e0a\u3067\u6c7a\u65ad\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u305f\u3001\u60c5\u5831\u63d0\u4f9b\u306e\u305f\u3081\u306e\u8a2a\u554f\u3082\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u521d\u671f\u306e\u9867\u5ba2\u306f\u3001\u8ca9\u58f2\u54e1\u306e\u77e5\u8b58\u306b\u5bfe\u3059\u308b\u4e0d\u4fe1\u611f\u3084\u8ca9\u58f2\u54e1\u306b\u8aa4\u89e3\u3055\u308c\u308b\u3053\u3068\u3078\u306e\u6050\u308c\u304b\u3089\u3001\u8ca9\u58f2\u5e97\u8a2a\u554f\u3092\u907f\u3051\u308b\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002 \u307e\u305f\u3001\u60c5\u5831\u63d0\u4f9b\u306e\u305f\u3081\u306e\u8a2a\u554f\u3067\u81ea\u767a\u7684\u306b\u8cfc\u5165\u3059\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u304c\u3001\u4e00\u822c\u7684\u306b\u304a\u5ba2\u69d8\u306f\u3001\u3042\u306a\u305f\u306e\u5224\u65ad\u3092\u4fe1\u983c\u3057\u3066\u521d\u3081\u3066\u30c7\u30a3\u30fc\u30e9\u30fc\u306b\u8db3\u3092\u904b\u3073\u3001\u305d\u306e\u8a2a\u554f\u3067\u65b0\u8eca\u3092\u6301\u3063\u3066\u5e30\u308b\u3053\u3068\u3092\u691c\u8a0e\u3059\u308b\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002  \u307e\u305f\u3001\u3088\u308a\u591a\u304f\u306e\u304a\u5ba2\u69d8\u3068\u95a2\u308f\u308a\u3001\u58f2\u4e0a\u3092\u4f38\u3070\u3059\u305f\u3081\u306b\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/dealership-marketing\/\" target=\"_blank\" rel=\"noopener\">\u30c7\u30a3\u30fc\u30e9\u30fc\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3082<\/a>\u91cd\u8981\u306a\u5f79\u5272\u3092\u62c5\u3063\u3066\u3044\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u304c\u5b89\u5fc3\u3057\u3066\u8ca9\u58f2\u5e97\u3092\u8a2a\u554f\u3055\u308c\u305f\u3089\u3001\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u304c\u3088\u308a\u91cd\u8981\u306b\u306a\u308a\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306f\u3001\u8ca9\u58f2\u5e97\u306e\u8a55\u4fa1\u3084\u30ec\u30d3\u30e5\u30fc\u3092\u898b\u3066\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3084\u30b9\u30bf\u30c3\u30d5\u306e\u5bfe\u5fdc\u306a\u3069\u306e\u60c5\u5831\u3092\u5f97\u3088\u3046\u3068\u3057\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306f\u3001\u7279\u5b9a\u306e\u8ca9\u58f2\u5e97\u3068\u5b89\u5fc3\u3057\u3066\u5546\u8ac7\u3092\u9032\u3081\u305f\u3044\u3057\u3001\u8ca9\u58f2\u5f8c\u3082\u81ea\u5206\u306e\u5229\u76ca\u3092\u5b88\u3063\u3066\u304f\u308c\u308b\u3068\u3044\u3046\u5b89\u5fc3\u611f\u3082\u5fc5\u8981\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u8eca\u3092\u8cfc\u5165\u3059\u308b\u969b\u306b\u6700\u3082\u91cd\u8981\u306a\u611f\u60c5\u306f\u300c\u81ea\u4fe1\u300d\u3067\u3059\u3002 \u3053\u308c\u304c\u3001\u5b9f\u969b\u306e\u8cfc\u5165\u306b\u7d50\u3073\u3064\u304f\u4ea4\u6e09\u306e\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002 \u304a\u5ba2\u3055\u307e\u306f\u3001\u6b63\u3057\u3044\u30af\u30eb\u30de\u9078\u3073\u3092\u3057\u3066\u3044\u308b\u3053\u3068\u3001\u305d\u306e\u904e\u7a0b\u3067\u4e0d\u5feb\u306a\u601d\u3044\u3092\u3057\u306a\u3044\u4fe1\u983c\u3067\u304d\u308b\u8ca9\u58f2\u5e97\u3067\u3042\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3001\u6469\u64e6\u3092\u56de\u907f\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p>QuestionPro\u3067\u306f\u3001\u3053\u306e\u3088\u3046\u306a\u30cb\u30fc\u30ba\u306b\u7279\u5316\u3057\u305f\u30b7\u30b9\u30c6\u30e0\u5168\u4f53\u3092\u958b\u767a\u3057\u307e\u3057\u305f\u3002 \u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5404\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u5f53\u793e\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3064\u3044\u3066\u3082\u3063\u3068\u77e5\u308a\u305f\u3044\u65b9\u306f\u3001\u305c\u3072\u5f53\u793e\u306e\u30da\u30fc\u30b8\u3092\u3054\u89a7\u3044\u305f\u3060\u304d\u3001\u3059\u3079\u3066\u306e\u7591\u554f\u3092\u89e3\u6d88\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p style=\"text-align: center;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/autox\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u30af\u30a8\u30b9\u30c1\u30e7\u30f3\u30d7\u30ed\u30aa\u30fc\u30c8X<\/strong><\/a><\/p>\n<h2 id=\"example_of_a_car_buyer_journey\" class=\"blankurl\">\u81ea\u52d5\u8eca\u306e\u30d0\u30a4\u30e4\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u4f8b<\/h2>\n<p><span style=\"font-weight: 400;\">\u81ea\u52d5\u8eca\u696d\u754c\u3067\u306f\u3001\u65b0\u8eca\u3092\u63a2\u3057\u59cb\u3081\u3066\u304b\u3089\u8cfc\u5165\u3059\u308b\u307e\u3067\u306e\u5e73\u5747\u671f\u9593\u304c1\u30ab\u6708\u3067\u3042\u308b\u3053\u3068\u3092\u3054\u5b58\u3058\u3067\u3057\u3087\u3046\u304b\u3002 \u3053\u306e\u671f\u9593\u306b\u306f\u3001\u300c\u3069\u306e\u30af\u30eb\u30de\u304c\u4e00\u756a\u5b89\u5168\u3060\u308d\u3046\u300d\u3068\u8003\u3048\u308b\u306a\u3069\u3001\u30df\u30af\u30ed\u306e\u77ac\u9593\u304c\u9023\u7d9a\u3057\u3066\u767a\u751f\u3059\u308b\u3002 \u305d\u308c\u3068\u3082\u3001\u3069\u3063\u3061\u3092\u5bb6\u65cf\u5168\u54e1\u3067\u4e0a\u624b\u306b\u5165\u308c\u308b\u304b\uff1f \u3042\u308b\u3044\u306f\u3001\u6708\u3005\u306e\u652f\u6255\u3044\u304c\u4e00\u756a\u5b89\u3044\u306e\u306f\u3069\u308c\u304b\uff1f  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306e\u77ac\u9593\u306f\u3001\u307b\u3068\u3093\u3069\u306e\u5834\u5408\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u691c\u7d22\u304b\u3089\u59cb\u307e\u308a\u3001\u30d0\u30a4\u30e4\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30b9\u30c6\u30fc\u30b8\u3001\u3059\u306a\u308f\u3061\u300c\u8a8d\u77e5\u300d\u3001\u300c\u691c\u8a0e\u300d\u3001\u300c\u6c7a\u5b9a\u300d\u3067\u533a\u5225\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002  <\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-479649\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/06\/car-customer-buyer-journey-example3-1.jpg\" alt=\"\u30ab\u30fc\u30ab\u30b9\u30bf\u30de\u30fc\u30d0\u30a4\u30e4\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u4f8b\" width=\"1200\" height=\"793\"><\/p>\n<p><span style=\"font-weight: 400;\">\u3055\u3066\u3001\u305d\u306e1\u30f6\u6708\u306e\u9593\u306b\u4f55\u304c\u8d77\u3053\u308b\u304b\u3001\u6b63\u78ba\u306b\u3054\u5b58\u77e5\u3067\u3059\u304b\uff1f \u8cfc\u5165\u8005\u304c1\u53f0\u306e\u30af\u30eb\u30de\u306b\u6c7a\u3081\u308b\u306e\u306f\u3001\u3069\u3093\u306a\u30de\u30a4\u30af\u30ed\u30e2\u30fc\u30e1\u30f3\u30c8\u306a\u306e\u304b\u3002 \u6b21\u306e\u4f8b\u3092\u898b\u3066\u307f\u307e\u3057\u3087\u3046\u3002  <\/span><\/p>\n<h3 id=\"sarah's_car_buyer_journey\" class=\"blankurl\">\u30b5\u30e9\u306e\u30ab\u30fc\u30d0\u30a4\u30e4\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/h3>\n<p><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\">\u30b5\u30e9\u306f\u6c7a\u65ad\u306b3\u30ab\u6708\u3092\u8981\u3057\u305f\u3002 \u3053\u306e\u9593\u3001\u5f7c\u5973\u306f900\u56de\u306e\u30c7\u30b8\u30bf\u30eb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u884c\u3044\u3001\u30ab\u30fc\u30ea\u30fc\u30b9\u3084\u8cfc\u5165\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u610f\u56f3\u7684\u306b\u691c\u7d22\u3057\u3066\u3044\u307e\u3059\u3002 \u30c7\u30b8\u30bf\u30eb\u30fb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e71%\u306f\u30e2\u30d0\u30a4\u30eb\u6a5f\u5668\u306b\u3088\u308b\u3082\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u691c\u7d22\u3001\u8a2a\u554f\u3001\u30d3\u30c7\u30aa\u3001Google\u3067\u306e\u30af\u30ea\u30c3\u30af\u3001YouTube\u3067\u306e\u30af\u30ea\u30c3\u30af\u3001\u30ab\u30fc\u30d6\u30e9\u30f3\u30c9\u3001\u30c7\u30a3\u30fc\u30e9\u30fc\u3001\u8eca\u306e\u30c6\u30b9\u30c8\u30b5\u30a4\u30c8\u3078\u306e\u8a2a\u554f\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u306f\u3001\u5f7c\u5973\u304c\u751f\u304d\u3066\u304d\u305f\u30df\u30af\u30ed\u306e\u77ac\u9593\u3067\u3042\u308b\u3002  <\/span><\/p>\n<h4>1.\u3069\u306e\u30af\u30eb\u30de\u304c\u4e00\u756a\u3044\u3044\uff1f<\/h4>\n<p><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\">10\u4eba\u4e2d6\u4eba\u304c\u3001\u3069\u306e\u30af\u30eb\u30de\u3092\u8cb7\u3048\u3070\u3044\u3044\u306e\u304b\u308f\u304b\u3089\u306a\u3044\u307e\u307e\u3001\u65c5\u7acb\u3061\u307e\u3059\u3002 \u3053\u306e\u5834\u5408\u3001\u30b5\u30e9\u306f\u307e\u305a\u5bb6\u65cf\u3067\u4f7f\u3048\u308b\u8eca\u3001\u5b89\u5168\u306a\u8eca\u3092\u4e2d\u5fc3\u306b\u63a2\u3057\u3001\u3044\u304f\u3064\u304b\u306e\u30e1\u30fc\u30ab\u30fc\u3084\u30e2\u30c7\u30eb\u3092\u691c\u8a0e\u3059\u308b\u3053\u3068\u306b\u306a\u3063\u305f\u3002 \u307e\u305f\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/emobility\/\" target=\"_blank\" rel=\"noopener\">\u30a8\u30e2\u30d3\u30ea\u30c6\u30a3\u306b\u8ced\u3051\u3066<\/a>\u96fb\u6c17\u81ea\u52d5\u8eca\u3092\u8cfc\u5165\u3059\u308b\u3053\u3068\u3082\u8003\u3048\u305f\u304c\u3001\u4fa1\u683c\u3092\u8abf\u3079\u305f\u7d50\u679c\u3001\u305d\u306e\u9078\u629e\u80a2\u306f\u5916\u3057\u305f\u3068\u3044\u3046\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30b5\u30e9\u306e\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u691c\u7d22\u3002&#8221;\u6700\u9ad8\u306e\u30df\u30cb\u30d0\u30f3&#8221; &#8220;\u30c1\u30e3\u30a4\u30eb\u30c9\u30b7\u30fc\u30c8\u3068\u72ac\u3092\u9023\u308c\u305f\u5bb6\u65cf\u306b\u6700\u9069\u306a\u8eca&#8221;<\/span><\/p>\n<h4>2.\u81ea\u5206\u306b\u5408\u3063\u305f\u3082\u306e\u306a\u306e\u304b\uff1f<\/h4>\n<p><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\">\u30c8\u30e9\u30f3\u30af\u306e\u5927\u304d\u3055\u3001\u30a8\u30a2\u30d0\u30c3\u30b0\u3001\u30b7\u30fc\u30c8&#8230;\u306a\u3069\u3001\u3088\u308a\u5b9f\u7528\u7684\u306a\u8981\u7d20\u3092\u91cd\u8996\u3059\u308b\u3088\u3046\u306b\u306a\u308b\u3068\u3001\u8cfc\u5165\u8005\u306f\u300c\u3053\u308c\u3060\u3051\u306f\u6b32\u3057\u3044\u300d\u3068\u3044\u3046\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u6c7a\u3081\u59cb\u3081\u308b\u306e\u3067\u3059\u3002 \u30b5\u30e9\u306e\u5834\u5408\u3001\u30d9\u30d3\u30fc\u30ab\u30fc\u30923\u53f0\u7f6e\u3051\u308b\u30b9\u30da\u30fc\u30b9\u304c\u3042\u308b\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30b5\u30e9\u306e\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u691c\u7d22&#8221;\u30d6\u30e9\u30f3\u30c9B\u306e\u5ea7\u5e2d\u6570&#8221; &#8220;\u30d6\u30e9\u30f3\u30c9B\u306e\u6bd4\u8f03&#8221; &#8220;\u30d6\u30e9\u30f3\u30c9B\u306e\u5199\u771f&#8221;  <\/span><\/p>\n<h4>3.\u8cfc\u5165\u3067\u304d\u307e\u3059\u304b\uff1f<\/h4>\n<p><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\">\u30d0\u30a4\u30e4\u30fc\u30ba\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3055\u307e\u3056\u307e\u306a\u6bb5\u968e\u3092\u7d4c\u3066\u3001\u8cb7\u3044\u624b\u306f\u8eca\u306e\u4fa1\u683c\u3092\u691c\u8a0e\u3057\u59cb\u3081\u308b\u3002 \u4f8b\u3048\u3070\u30b5\u30e9\u306f\u30013\u4e07\u30c9\u30eb\u4ee5\u4e0b\u3068\u3044\u3063\u305f\u4e88\u7b97\u306e\u4e0a\u9650\u30dd\u30a4\u30f3\u30c8\u3001\u30ea\u30fc\u30b9\u3068\u8eca\u306e\u8cfc\u5165\u306e\u9577\u6240\u3068\u77ed\u6240\u306e\u6bd4\u8f03\u3001\u4eca\u306e\u8eca\u3092\u3044\u304f\u3089\u3067\u8cb7\u3044\u53d6\u3063\u3066\u3082\u3089\u3048\u3070\u7dcf\u984d\u304c\u5b89\u304f\u306a\u308b\u304b\u306a\u3069\u3001\u652f\u6255\u3044\u65b9\u6cd5\u3092\u691c\u8a0e\u3057\u59cb\u3081\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30b5\u30e9\u306e\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u691c\u7d22\u3002\u300c\u30d6\u30e9\u30f3\u30c9 A \u4fa1\u683c\u300d\u300c\u6700\u9ad8\u306e\u30ab\u30fc\u30ea\u30fc\u30b9\u5951\u7d04\u300d\u300c\u73fe\u5728\u306e\u30d6\u30e9\u30f3\u30c9\u30ea\u30fc\u30b9\u304b\u3089\u65e9\u304f\u629c\u3051\u51fa\u308b\u300d\u3002  <\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">\u3082\u3057\u3042\u306a\u305f\u304c\u8eca\u306e\u8cfc\u5165\u8005\u306e\u65c5\u306b\u3064\u3044\u3066\u8aad\u3080\u306e\u304c\u597d\u304d\u306a\u3089\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/car-rental-survey\/\" target=\"_blank\" rel=\"noopener\"> \u30ec\u30f3\u30bf\u30ab\u30fc\u306e\u8abf\u67fb\u3068\u306f<\/a>\u4f55\u304b\u306b\u3064\u3044\u3066\u77e5\u308b\u3053\u3068\u306f\u8208\u5473\u6df1\u3044\u3053\u3068\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/span><\/p><\/blockquote>\n<h4><\/h4>\n<h4>4.\u3069\u3053\u3067\u8cb7\u3048\u3070\u3044\u3044\uff1f<\/h4>\n<p><span style=\"font-weight: 400;\">\u30af\u30eb\u30de\u306e\u8cfc\u5165\u624b\u7d9a\u304d\u306f\u30aa\u30f3\u30e9\u30a4\u30f3\u5316\u3055\u308c\u307e\u3057\u305f\u304c\u3001\u8cfc\u5165\u8005\u306b\u3068\u3063\u3066\u8ca9\u58f2\u5e97\u306b\u8db3\u3092\u904b\u3076\u6bb5\u968e\u306f\u307e\u3060\u307e\u3060\u6b20\u304b\u305b\u306a\u3044\u3082\u306e\u3067\u3059\u3002 \u5b9f\u969b\u3001\u6700\u3082\u5229\u7528\u3055\u308c\u3066\u3044\u308b\u30ad\u30fc\u30ef\u30fc\u30c9\u306f\u300c\u8fd1\u304f\u306e\u30ab\u30fc\u30c7\u30a3\u30fc\u30e9\u30fc\u300d\u3067\u3042\u308a\u3001\u6628\u5e74\u306b\u6bd4\u3079\u3066\u5897\u52a0\u3057\u3066\u3044\u307e\u3059\u3002 \u3057\u304b\u3057\u3001\u305d\u308c\u4ee5\u4e0a\u306b\u9762\u767d\u3044\u306e\u306f\u3001\u30b5\u30e9\u304c\u7a7a\u5ba4\u72b6\u6cc1\u3084\u7279\u5178\u3092\u8a73\u3057\u304f\u8abf\u3079\u3066\u304f\u308c\u308b\u3053\u3068\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30b5\u30e9\u306e\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u691c\u7d22&#8221;\u8eca\u8cfc\u5165&#8221; &#8220;\u30a2\u30ca\u30fc\u30d0\u30fc\u8fd1\u304f\u306e\u30d9\u30b9\u30c8\u30ab\u30fc\u8ca9\u58f2\u5e97&#8221;  <\/span><\/p>\n<h4>5.\u53d6\u5f15\u306b\u5fdc\u3058\u308b<\/h4>\n<p><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\">\u3053\u306e\u77ac\u9593\u306f\u3001\u30c7\u30a3\u30fc\u30e9\u30fc\u3067\u64ae\u3089\u308c\u3001\u8d77\u3053\u308b\u3082\u306e\u3060\u3068\u601d\u3063\u3066\u3044\u308b\u4eba\u304c\u591a\u3044\u3088\u3046\u3067\u3059\u304c\u3001\u30b5\u30e9\u306f\u30aa\u30d5\u30e9\u30a4\u30f3\u3068\u30aa\u30f3\u30e9\u30a4\u30f3\u306e\u4e21\u65b9\u3067\u30aa\u30d5\u30a1\u30fc\u3092\u63a2\u3059\u306e\u306b\u6642\u9593\u3092\u8cbb\u3084\u3057\u3066\u304d\u307e\u3057\u305f\u3002 \u5f7c\u306f\u3001\u3059\u3079\u3066\u306e\u30ea\u30fc\u30b9\u3092\u691c\u7d22\u3057\u3001\u307e\u305f\u3001\u6df1\u304f\u60c5\u5831\u3092\u5f97\u3001\u6587\u66f8\u5316\u3057\u3066\u3044\u307e\u3059\u3002 \u3042\u306a\u305f\u306f\u304d\u3063\u3068\u3001\u5404\u30e1\u30fc\u30ab\u30fc\u3084\u30e2\u30c7\u30eb\u306e\u8cfc\u5165\u3084\u30ea\u30fc\u30b9\u3092\u6bd4\u8f03\u3059\u308b\u305f\u3081\u306b\u3001\u4e3b\u8981\u306a\u30b5\u30d7\u30e9\u30a4\u30e4\u30fc\u306e\u4fa1\u683c\u3092\u30af\u30ed\u30b9\u3055\u305b\u305f\u308a\u3001\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u306a\u8868\u3092\u4f5c\u3063\u305f\u308a\u3057\u305f\u3053\u3068\u304c\u3042\u308b\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30b5\u30e9\u306e\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u691c\u7d22\u3002&#8221;What&#8217;s a good lease money factor&#8221; and &#8220;What do you pay for Brand D make\/model lease&#8221; \u3068\u3044\u3063\u305f\u5177\u5408\u3067\u3059\u3002<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">\u3082\u3057\u3042\u306a\u305f\u304c\u8eca\u306e\u30d0\u30a4\u30e4\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u3064\u3044\u3066\u8aad\u3080\u306e\u304c\u597d\u304d\u306a\u3089\u3001\u6b21\u306e\u3053\u3068\u3092\u5b66\u3076\u3068\u9762\u767d\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-vs-customer-experience\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">.<\/span><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h4 id=\"free_customer_journey_map_template\" class=\"blankurl\"><b>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u7121\u6599\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/b><\/h4>\n<p>QuestionPro\u3067\u306f\u3001\u3053\u308c\u3089\u306e\u60c5\u5831\u306b\u5727\u5012\u3055\u308c\u3001\u4f55\u306e\u52a9\u3051\u3082\u306a\u3057\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u4f5c\u6210\u3057\u59cb\u3081\u308b\u3053\u3068\u306f\u56f0\u96e3\u3067\u3042\u308b\u3053\u3068\u3092\u7406\u89e3\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u305d\u3053\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u3001\u304a\u5ba2\u69d8\u306e\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3059\u308b\u30b9\u30c6\u30fc\u30b8\u3001UX\u3001\u5168\u4f53\u7684\u306a\u6e80\u8db3\u5ea6\u306e\u30b9\u30b1\u30c3\u30c1\u3092\u59cb\u3081\u308b\u306e\u306b\u5f79\u7acb\u3066\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-439581\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/09\/customer-journey-map-free-template.jpg\" alt=\"\" width=\"914\" height=\"547\"><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/strong><\/a><\/span><\/p>\n<h3><\/h3>\n<h3>\u30b5\u30e9\u306e\u30ab\u30fc\u30d0\u30a4\u30e4\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc \u304a\u308f\u308a\u306b<\/h3>\n<p><span style=\"font-weight: 400;\">\u7d50\u5c40\u3001\u4eca\u56de\u306e\u30b5\u30e9\u306e\u30b1\u30fc\u30b9\u3067\u306f\u3001\u5f7c\u5973\u304c\u63a2\u3057\u3066\u3044\u308b\u8eca\u306f\u3001\u5f7c\u5973\u306e\u8a00\u8449\u3092\u501f\u308a\u308c\u3070\u300c\u79c1\u306e\u6700\u3082\u91cd\u8981\u306a\u57fa\u6e96\u306f\u3001\u5ea7\u5e2d\u6570\u3068\u8377\u5ba4\u306e\u5e83\u3055\u3060\u304b\u3089\u3001\u5bb6\u65cf\u5168\u54e1\u3092\u8377\u7269\u3067\u4e57\u305b\u3088\u3046\u300d\u3068\u3044\u3046\u691c\u7d22\u6761\u4ef6\u306b\u9069\u5408\u3059\u308bSUV\u306a\u306e\u3060\u305d\u3046\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30b5\u30e9\u306f\u4e00\u4eba\u306b\u904e\u304e\u307e\u305b\u3093\u304c\u3001\u5f7c\u5973\u306f\u7591\u554f\u3084\u30de\u30a4\u30af\u30ed\u30e2\u30fc\u30e1\u30f3\u30c8\u306e\u7b54\u3048\u3092\u63a2\u3057\u3066\u3044\u308b\u591a\u304f\u306e\u8cb7\u3044\u7269\u5ba2\u306e\u4e00\u4eba\u306a\u306e\u3067\u3059\u3002 139\u56de\u306eGoogle\u691c\u7d22\u3068\u6570\u767e\u56de\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u306b\u3068\u3063\u3066\u3001\u4e00\u9023\u306e\u6a5f\u4f1a\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u306e\u51fa\u767a\u70b9\u3068\u3057\u3066\u3001\u30d0\u30a4\u30e4\u30fc\u30ba\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u3067\u3069\u306e\u3088\u3046\u306b\u6f5c\u5728\u9867\u5ba2\u3068\u51fa\u4f1a\u3046\u304b\u3092\u8003\u3048\u59cb\u3081\u308b\u3053\u3068\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u306f\u3001\u4eca\u65e5\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u306e\u4e16\u754c\u3067\u5b9f\u8cea\u7684\u306b\u8cfc\u5165\u30d7\u30ed\u30bb\u30b9\u5168\u4f53\u304c\u5b58\u5728\u3057\u3001\u30e2\u30d0\u30a4\u30eb\u30c7\u30d0\u30a4\u30b9\u304b\u3089\u3082\u5c4a\u3044\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3001\u81ea\u554f\u81ea\u7b54\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002 \u4eba\u3005\u304c\u898b\u3066\u3044\u308b\u5834\u6240\u3068\u6642\u9593\u306b\u3044\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002 \u307e\u305f\u3001CX\u30d7\u30e9\u30f3\u304c\u30b5\u30e9\u306e\u3088\u3046\u306a\u4eba\u3005\u306e\u7591\u554f\u306b\u7b54\u3048\u308b\u3053\u3068\u3092\u8996\u91ce\u306b\u5165\u308c\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3001\u81ea\u554f\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<h2 id=\"conclusion\" class=\"blankurl\">\u7d50\u8ad6<\/h2>\n<p><span style=\"font-weight: 400;\">\u81ea\u52d5\u8eca\u8cfc\u5165\u306e\u65c5\u306f\u5909\u5316\u3057\u307e\u3057\u305f\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5c02\u9580\u5bb6\u306f\u3001\u8cfc\u5165\u306e\u610f\u601d\u3092\u6c7a\u5b9a\u3078\u3068\u5c0e\u304f\u884c\u52d5\u3084\u6bb5\u968e\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u3088\u3046\u306a<a href=\"https:\/\/www.questionpro.com\/cx\/why\/journey-mapping.html\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306b\u306f<\/a>\u3001\u7121\u8996\u3067\u304d\u306a\u3044\u611f\u60c5\u7684\u306a\u8981\u7d20\u304c\u3042\u308b\u3053\u3068\u3092\u8003\u616e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30af\u30eb\u30de\u306e\u8cfc\u5165\u306b\u304a\u5ba2\u69d8\u306e\u611f\u60c5\u304c\u95a2\u4e0e\u3057\u3001\u3055\u3089\u306b\u5fb9\u5e95\u7684\u306a\u8abf\u67fb\u3067\u305d\u306e\u5224\u65ad\u3092\u88cf\u4ed8\u3051\u308b\u3068\u3001\u6700\u7d42\u7684\u306b\u76ee\u7684\u306e\u89e3\u6c7a\u306b\u3064\u306a\u304c\u308bCBJ\u3092\u8a98\u767a\u3059\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<h2>QuestionPro AutoX\u306b\u3088\u308b\u30ab\u30fc\u30d0\u30a4\u30e4\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6539\u5584\u65b9\u6cd5<\/h2>\n<p>QuestionPro 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style=\"text-align: center;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/autox\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u73fe\u5728\u306e\u81ea\u52d5\u8eca\u306e\u30d0\u30a4\u30e4\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3001\u30c7\u30b8 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