{"id":731063,"date":"2022-07-22T16:05:58","date_gmt":"2022-07-22T23:05:58","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%9e%e3%83%83%e3%83%97%e3%80%82%e9%87%8d%e8%a6%81%e6%80%a7%e3%80%81%e8%a6%81%e7%b4%a0%e3%80%81%e3%83%a1%e3%83%aa%e3%83%83\/"},"modified":"2022-07-22T16:05:58","modified_gmt":"2022-07-22T16:05:58","slug":"%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%9e%e3%83%83%e3%83%97%e3%80%82%e9%87%8d%e8%a6%81%e6%80%a7%e3%80%81%e8%a6%81%e7%b4%a0%e3%80%81%e3%83%a1%e3%83%aa%e3%83%83","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%9e%e3%83%83%e3%83%97%e3%80%82%e9%87%8d%e8%a6%81%e6%80%a7%e3%80%81%e8%a6%81%e7%b4%a0%e3%80%81%e3%83%a1%e3%83%aa%e3%83%83\/","title":{"rendered":"\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u3002\u91cd\u8981\u6027\u3001\u8981\u7d20\u3001\u30e1\u30ea\u30c3\u30c8"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d7\u306f\u3001\u81ea\u793e\u306b\u3068\u3063\u3066\u5b9f\u7528\u7684\u3067\u306f\u306a\u3044\u3001\u5f79\u306b\u7acb\u305f\u306a\u3044\u3001\u3068\u601d\u308f\u308c\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 \u3059\u3067\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u304c\u3042\u308b\u306e\u306b\u3001\u306a\u305c\u5225\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u304c\u5fc5\u8981\u306a\u306e\u3067\u3057\u3087\u3046\u304b\uff1f \u305d\u3046\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u73fe\u5b9f\u306b\u3001\u3053\u306e\u30c4\u30fc\u30eb\u3092\u4f7f\u3063\u3066\u6210\u529f\u3057\u305f\u30b1\u30fc\u30b9\u306f\u5897\u3048\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u306a\u305c\uff1f \u306a\u305c\u306a\u3089\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/cx\/why\/5-pillars.html\" target=\"_blank\" rel=\"noopener\">\u9867\u5ba2\u4f53\u9a13\u306e<\/a>\u5168\u4f53\u50cf\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3089\u3067\u3059\u3002 \u305d\u306e\u305f\u3081\u3001\u591a\u304f\u306e\u4f01\u696d\u306e\u30d7\u30ed\u30bb\u30b9\u3084\u6226\u7565\u306b\u5927\u304d\u306a\u30d7\u30e9\u30b9\u3068\u306a\u308a\u3001\u88fd\u54c1\u5168\u4f53\u306e\u58f2\u308a\u4e0a\u3052\u306b\u53cd\u6620\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u73fe\u5728\u306e\u3088\u3046\u306a\u7af6\u4e89\u74b0\u5883\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d7\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306b\u4fa1\u5024\u3092\u751f\u307f\u51fa\u3057\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noopener\">\u9867\u5ba2\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u6cbf\u3063\u3066<\/a>\u7af6\u5408\u3068\u5dee\u5225\u5316\u3059\u308b\u300c\u7af6\u4e89\u300d\u306b\u304a\u3044\u3066\u4e00\u6b69\u30ea\u30fc\u30c9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> \u9867\u5ba2\u4f53\u9a13\u306e\u30c7\u30b6\u30a4\u30f3\u306f\u3001\u304a\u5ba2\u69d8\u304c\u4f55\u3092\u611f\u3058\u3001\u4f55\u3092\u671f\u5f85\u3057\u3001\u4f55\u3092\u8cfc\u8cb7\u52d5\u6a5f\u3068\u3059\u308b\u304b\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u9375\u3068\u306a\u308b\u3082\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3057\u304b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u3069\u306e\u3088\u3046\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u304b\u3068\u3044\u3046\u5927\u304d\u306a\u7591\u554f\u304c\u751f\u3058\u307e\u3059\u3002 \u9867\u5ba2\u304c\u81ea\u793e\u3068\u3068\u3082\u306b\u751f\u304d\u308b\u77ac\u9593\u3092\u3001\u63a5\u70b9\u3084\u6539\u5584\u306e\u6a5f\u4f1a\u3068\u3068\u3082\u306b\u660e\u3089\u304b\u306b\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u7d44\u7e54\u3067\u5e83\u304f\u4f7f\u308f\u308c\u3066\u3044\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d7\u3092\u7528\u3044\u3066\u3001\u3055\u3089\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7406\u89e3\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u306e\u5b9a\u7fa9\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3068\u306e\u4e3b\u306a\u9055\u3044\u3001\u306a\u305c\u305d\u308c\u304c\u4e0d\u53ef\u6b20\u306a\u306e\u304b\u3001\u305d\u306e\u8981\u7d20\u3001\u305d\u3057\u3066\u305d\u306e\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002 \u30cf\u30c3\u30d4\u30fc\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0!<\/span><\/p>\n<h2>\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u3068\u306f\uff1f<\/h2>\n<p><span style=\"font-weight: 400;\">\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u3068\u306f\u3001\u300c\u4e00\u822c\u7684\u306a\u300d\u4eba\u304c\u3042\u308b\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u901a\u904e\u3059\u308b\u3001\u30a8\u30f3\u30c9\u30fb\u30c4\u30fc\u30fb\u30a8\u30f3\u30c9\u306e\u5b8c\u5168\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u306e\u4f53\u9a13\u3092\u8996\u899a\u5316\u3057\u305f\u3082\u306e\u3067\u3042\u308b\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u4f53\u9a13\u306f\u3001\u7279\u5b9a\u306e\u30d3\u30b8\u30cd\u30b9\u3084\u88fd\u54c1\u306b\u4f9d\u5b58\u3059\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u4eba\u9593\u306e\u884c\u52d5\u5168\u822c\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u306f\u3001\u96c6\u5ba2\u304b\u3089\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u307e\u3067\u3001\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u53ca\u3076\u3082\u306e\u3067\u3042\u308b\u3053\u3068\u3092\u5fd8\u308c\u3066\u306f\u306a\u3089\u306a\u3044\u3002 \u307e\u305f\u3001\u305d\u306e\u7bc4\u56f2\u306f\u3001\u9867\u5ba2\u306e\u30d3\u30b8\u30e7\u30f3\u3092\u4e2d\u5fc3\u306b\u30d3\u30b8\u30cd\u30b9\u3092\u675f\u306d\u308b\u3001\u5168\u4f53\u7684\u306a\u3082\u306e\u3067\u3042\u308b\u3053\u3068\u3082\u77e5\u3063\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u4f53\u9a13\u306f\u3001\u77e5\u899a\u3068\u611f\u60c5\u3092\u652f\u914d\u3059\u308b\u3082\u306e\u3067\u3042\u308b\u305f\u3081\u3001\u4f01\u696d\u304c\u5b8c\u5168\u306b\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u304c\u3001\u6b21\u306e\u3088\u3046\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u6e96\u5099\u306f\u53ef\u80fd\u3067\u3059\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/wow-experiences\/\" target=\"_blank\" rel=\"noopener\">WOW\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/a><span style=\"font-weight: 400;\">\u3092\u63d0\u4f9b\u3057\u3001\u898b\u76f4\u3059\u3079\u304d\u70b9\u306f\u898b\u76f4\u3059\u3068\u3044\u3046\u5fc3\u69cb\u3048\u304c\u5fc5\u8981\u3067\u3059\u3002<\/span><\/p>\n<h2>\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7 vs. \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3002\u9055\u3044\u306f\u3042\u308b\u306e\u304b\uff1f<\/h2>\n<p><span style=\"font-weight: 400;\">\u306f\u3044\u3001\u3042\u308a\u307e\u3059\u3088\uff01\uff08\u7b11 \u3057\u304b\u3057\u3001\u5b9f\u306f\u7c21\u5358\u306b\u6df7\u540c\u3057\u3066\u3057\u307e\u3046\u306e\u3067\u3059\u3002 \u4e21\u30de\u30c3\u30d7\u306f\u901a\u5e38\u3001\u30d5\u30a7\u30fc\u30ba\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u3001\u601d\u8003\u3001\u611f\u60c5\u3068\u3044\u3046\u540c\u3058\u3088\u3046\u306a\u30ec\u30fc\u30f3\u306b\u5206\u304b\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u6df7\u4e71\u304c\u751f\u3058\u307e\u3059\u3002 \u305d\u306e\u305f\u3081\u3001\u4f01\u696d\u306f\u8996\u899a\u7684\u306b\u3001\u4e21\u8005\u3092\u4e92\u63db\u6027\u306e\u3042\u308b\u6982\u5ff5\u3068\u8003\u3048\u304c\u3061\u3067\u3059\u3002 \u5b9f\u306f\u3001\u3053\u306e2\u3064\u306e\u6982\u5ff5\u306e\u9593\u306b\u306f\u3001\u9280\u8272\u306e\u7dda\u304c\u3042\u308b\u306e\u3067\u3059\u3002 \u304a\u3055\u3089\u3044\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.questionpro.com\/cx\/why\/journey-mapping.html\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f<\/a>\u3001\u304a\u5ba2\u69d8\u3068\u4f01\u696d\u3068\u306e\u3084\u308a\u53d6\u308a\u306e\u4e2d\u3067\u3001\u304a\u5ba2\u69d8\u304c\u3069\u306e\u3088\u3046\u306a\u9053\u3092\u6b69\u3093\u3067\u3044\u304f\u304b\u3092\u8868\u3057\u305f\u3082\u306e\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5f8c\u8005\u3067\u306f\u3001\u9867\u5ba2\u3068\u4f01\u696d\u3068\u306e\u95a2\u4fc2\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u9867\u5ba2\u304c\u65c5\u5148\u3067\u5b9f\u884c\u3059\u308b\u76ee\u6a19\u3001\u76ee\u7684\u3001\u6d3b\u52d5\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u30c4\u30fc\u30eb\u306f\u3001\u304a\u5ba2\u69d8\u306e\u8996\u70b9\u304b\u3089\u30d3\u30b8\u30cd\u30b9\u3092\u7406\u89e3\u3057\u3001\u4f53\u9a13\u5f8c\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u512a\u5148\u9806\u4f4d\u3092\u6c7a\u3081\u308b\u305f\u3081\u306b\u30c1\u30fc\u30e0\u306e\u8db3\u4e26\u307f\u3092\u63c3\u3048\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-benefits\/\" target=\"_blank\" rel=\"noopener\">\u3082\u3063\u3068\u8a73\u3057\u304f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30e1\u30ea\u30c3\u30c8<\/a><\/p>\n<p><span style=\"font-weight: 400;\">\u4e21\u8005\u306e\u5b9a\u7fa9\u3092\u7d39\u4ecb\u3057\u307e\u3057\u305f\u304c\u3001\u4e3b\u306a\u9055\u3044\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3001\u4f01\u696d\u5185\u306e\u7279\u5b9a\u306e\u4e8b\u696d\u3084\u88fd\u54c1\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u3001\u3088\u308a\u8a73\u7d30\u306a\u3082\u306e\u3067\u3042\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u308c\u306b\u6bd4\u3079\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u306f\u3088\u308a\u5e83\u304f\u3001\u7279\u5b9a\u306e\u30d0\u30a4\u30e4\u30fc\u30da\u30eb\u30bd\u30ca\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u3088\u308a\u5168\u4f53\u7684\u306a\u8996\u70b9\u3067\u9867\u5ba2\u4f53\u9a13\u5168\u4f53\u3092\u898b\u6e21\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4f01\u696d\u306f\u901a\u5e38\u3001\u307e\u305a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u3092\u30c8\u30ec\u30fc\u30b9\u3057\u3001\u6b21\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u30c8\u30ec\u30fc\u30b9\u3057\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u4f53\u9a13\u306e\u5168\u4f53\u50cf\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u306e\u7279\u5fb4\u306f\u3001\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002  <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u51fa\u6765\u4e8b\u3092\u6642\u7cfb\u5217\u3067\u8868\u73fe\u3059\u308b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u7279\u5b9a\u306e\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u7e1b\u3089\u308c\u306a\u3044<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3084\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u3067\u306e\u7d4c\u9a13\u306b\u3064\u3044\u3066\u3001\u4e00\u822c\u7684\u306a\u4eba\u9593\u306e\u8996\u70b9\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u4e00\u65b9\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u7279\u5b9a\u306e\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3068\u9023\u52d5\u3057\u3066\u3044\u308b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u8996\u70b9\uff08\u8003\u3048\u65b9\u3001\u60f3\u3044\u3001\u611f\u60c5\u3082\u542b\u3080\uff09\u3092\u632f\u308a\u8fd4\u308b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30d0\u30a4\u30e4\u30fc\u306e\u30da\u30eb\u30bd\u30ca\u3054\u3068\u306b\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u76ee\u7684\u9054\u6210\u306b\u3064\u306a\u3052\u308b  <\/span><\/li>\n<\/ul>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-examples\/\" target=\"_blank\" rel=\"noopener\">\u3082\u3063\u3068\u8a73\u3057\u304f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4f8b<\/a><\/p>\n<h2>\u306a\u305c\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u3092\u4f5c\u308b\u3053\u3068\u306b\u610f\u5473\u304c\u3042\u308b\u306e\u304b\uff1f<\/h2>\n<p><span style=\"font-weight: 400;\">\u3088\u308a\u826f\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u3088\u3046\u3068\u601d\u3048\u3070\u3001\u4f55\u304c\u5fc5\u8981\u304b\u3092\u77e5\u308b\u305f\u3081\u306b\u306f\u3001\u5f62\u3068\u3057\u3066\u60c5\u5831\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u304c\u4e00\u756a\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.questionpro.com\/blog\/customer-surveys\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u30a2\u30f3\u30b1\u30fc\u30c8<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30d5\u30a9\u30fc\u30ab\u30b9\u30b0\u30eb\u30fc\u30d7<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.questionpro.com\/survey-templates\/customer-surveys\/\" target=\"_blank\" rel=\"noopener\">\u9867\u5ba2\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30b5\u30f3\u30d7\u30eb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306f<\/a>\u3001\u3059\u3050\u306b\u95b2\u89a7\u30fb\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u3088\u3046\u306a\u6a5f\u80fd\u3092\u77e5\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30c4\u30fc\u30eb\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u8abf\u67fb\u5e02\u5834\u8abf\u67fb\u306e\u65b9\u6cd5\u3092\u5b66\u3076\u3053\u3068\u306f\u4e0d\u53ef\u6b20\u3067\u3059\u3002 \u9867\u5ba2\u4f53\u9a13\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u306b\u306f\u3001\u30ea\u30b5\u30fc\u30c1\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3060\u304b\u3089\u3053\u305d\u3001\u53e4\u3044\u601d\u3044\u8fbc\u307f\u3068\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306b\u3064\u3044\u3066\uff08\u898b\u76f4\u3059\u3053\u3068\u306a\u304f\uff09\u300c\u77e5\u3063\u3066\u3044\u308b\u3064\u3082\u308a\u300d\u306b\u306a\u3063\u3066\u3044\u308b\u3053\u3068\u306f\u3001\u6368\u3066\u53bb\u308b\u3079\u304d\u3082\u306e\u306a\u306e\u3067\u3059\u3002 \u305d\u3046\u3057\u3066\u521d\u3081\u3066\u3001\u7406\u60f3\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-439997\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/07\/experience-map-benefits.jpg\" alt=\"\" width=\"597\" height=\"573\"><\/p>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d7\u306e\u4f5c\u308a\u65b9\u3092\u5b66\u3076\u3053\u3068\u306f\u3001\u4ee5\u4e0b\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u305f\u3081\u3001\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002<\/span><\/p>\n<ol>\n<li><strong> \u6e80\u8db3\u5ea6\u683c\u5dee\u306e\u662f\u6b63<\/strong><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u4f53\u9a13\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u3068\u3057\u3066\u63d0\u4f9b\u3059\u308b\u3082\u306e\u3068\u9867\u5ba2\u304c\u671f\u5f85\u3059\u308b\u3082\u306e\u3068\u306e\u9593\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u305d\u3046\u3057\u306a\u3051\u308c\u3070\u3001\u7af6\u5408\u4ed6\u793e\u304c\u6539\u5584\u3055\u308c\u3001\u3044\u3064\u306e\u9593\u306b\u304b\u300c\u79c1\u306e\u9867\u5ba2\u306f\u3069\u3053\u306b\u884c\u3063\u3066\u3057\u307e\u3063\u305f\u306e\u3060\u308d\u3046\u300d\u3068\u601d\u3046\u3053\u3068\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<ol start=\"2\">\n<li><strong> \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u30cb\u30fc\u30ba\u306b\u5171\u611f\u3059\u308b<\/strong><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306b\u95a2\u3059\u308b\u5e02\u5834\u8abf\u67fb\u3092\u884c\u3046\u969b\u306b\u306f\u3001\u5f7c\u3089\u304c\u6700\u3082\u91cd\u8996\u3059\u308b\u4f53\u9a13\u306e\u5c5e\u6027\u306b\u3064\u3044\u3066\u5c0b\u306d\u3066\u307f\u307e\u3057\u3087\u3046\u3002 \u3053\u308c\u306f\u3001\u6d88\u8cbb\u4f53\u9a13\u306b\u304a\u3051\u308bWOW\u52b9\u679c\u3092\u304a\u5ba2\u69d8\u306b\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u9375\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u3092\u5f81\u670d\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u8a00\u8449\u3092\u5931\u3046\u3088\u3046\u306a\u7d4c\u9a13\u3092\u3059\u308b\u3053\u3068\u3092\u5b66\u3076\u3053\u3068\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-pain-points\/\">\u9867\u5ba2\u306e\u30da\u30a4\u30f3<\/a>\u30dd\u30a4\u30f3\u30c8\u304c\u3042\u308b\u3053\u3068\u3082\u5fd8\u308c\u3066\u306f\u306a\u3089\u306a\u3044\u3002 \u3053\u308c\u3089\u306e\u4e0d\u6e80\u8db3\u306a\u77ac\u9593\u306f\u3001\u9867\u5ba2\u3068\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u4e00\u90e8\u3068\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d7\u3092\u901a\u3058\u3066\u5206\u6790\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u306b\u3088\u308a\u3001\u5168\u4f53\u7684\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u4e0e\u3048\u308b\u5f71\u97ff\u306e\u5ea6\u5408\u3044\u306b\u5fdc\u3058\u3066\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u512a\u5148\u9806\u4f4d\u3092\u6c7a\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<ol start=\"3\">\n<li><strong> \u304a\u5ba2\u69d8\u306e\u6c17\u6301\u3061\u3092\u77e5\u308b<\/strong><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d7\u3092\u4f7f\u3048\u3070\u3001\u81ea\u793e\u3068\u306e\u5404\u63a5\u70b9\u3067\u76f8\u624b\u304c\u3069\u306e\u3088\u3046\u306b\u611f\u3058\u3066\u3044\u308b\u304b\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u305d\u3046\u3059\u308b\u3053\u3068\u3067\u3001\u30c1\u30fc\u30e0\u304c\u5171\u901a\u306e\u8ab2\u984c\u306b\u53d6\u308a\u7d44\u307f\u3001\u5fd8\u308c\u3089\u308c\u306a\u3044\u77ac\u9593\u3092\u7bc9\u304d\u4e0a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<ol start=\"4\">\n<li><strong> \u9867\u5ba2\u3068\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u7279\u5b9a<\/strong><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3068\u306f\u3001\u304a\u5ba2\u69d8\u304c\u8a18\u4e8b\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u6d88\u8cbb\u3059\u308b\u524d\u3001\u3042\u308b\u3044\u306f\u6d88\u8cbb\u3057\u305f\u5f8c\u306b\u3001\u4f01\u696d\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u77ac\u9593\u306e\u3053\u3068\u3067\u3059\u3002 \u3053\u308c\u3089\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u30de\u30c3\u30d7\u3092\u8a2d\u8a08\u3059\u308b\u969b\u306e\u57fa\u672c\u7684\u306a\u8981\u7d20\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3068\u306e\u63a5\u70b9\u3092\u898b\u3064\u3051\u308b\u305f\u3081\u306b\u306f\u3001\u3069\u306e\u3088\u3046\u306a\u3053\u3068\u306b\u6c17\u3092\u3064\u3051\u308c\u3070\u3088\u3044\u306e\u3067\u3057\u3087\u3046\u304b\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u306f\u3001\u3069\u3093\u306a\u4f01\u696d\u3067\u3082\u5fc3\u304c\u3051\u3066\u3044\u308b\u3053\u3068\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u898b\u3064\u3051\u308b\u524d\u306e\u63a5\u89e6\uff1a<\/strong>\u3053\u306e\u6642\u70b9\u3067\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306f\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u3069\u306e\u3088\u3046\u306b\u898b\u3064\u3051\u305f\u304b\u3092\u5c0b\u306d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u6765\u5e97<strong>\u4e2d\u306e\u9023\u7d61\uff1a<\/strong>\u3053\u3053\u3067\u306f\u3001\u306a\u305c\u6765\u5e97\u3057\u305f\u306e\u304b\u3092\u554f\u3044\u5408\u308f\u305b\u308b\u3053\u3068\u3002 \u3064\u307e\u308a\u3001\u5f7c\u304c\u8fd1\u3065\u304b\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u304b\u3063\u305f\u7406\u7531\u3068\u3001\u305d\u3053\u306b\u81f3\u308b\u307e\u3067\u306e\u5fc5\u8981\u6027\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>\u30d3\u30b8\u30cd\u30b9\u3067\u306e\u8cfc\u5165\u5f8c\u306e\u30b3\u30f3\u30bf\u30af\u30c8\uff1a<\/strong>\u304a\u5ba2\u69d8\u306e\u8cfc\u5165\u4f53\u9a13\u3084\u30d3\u30b8\u30cd\u30b9\u3068\u306e\u51fa\u4f1a\u3044\u304c\u3069\u3046\u3067\u3042\u3063\u305f\u304b\u3092\u78ba\u8a8d\u3059\u308b\u3001\u6700\u7d42\u7684\u306a\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u306e\u3053\u3068\u3002 \u4f8b\u3048\u3070\u3001\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u305f\u304b\u3001\u826f\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u305f\u304b\u3001\u306a\u3069\u3092\u6398\u308a\u4e0b\u3052\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3084\u3001\u3088\u308a\u591a\u304f\u306e\u4eba\u306b\u30d6\u30e9\u30f3\u30c9\u3092\u63a8\u85a6\u3059\u308b\u3053\u3068\uff08\u53e3\u30b3\u30df\uff09\u306f\u3001\u3053\u308c\u3089\u306e\u63a5\u70b9\u306b\u304b\u304b\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u5fc3\u306b\u7559\u3081\u3066\u304a\u3044\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p>\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u3068\u306f\u4f55\u304b\u300d\u3092\u304a\u8aad\u307f\u306b\u306a\u3063\u305f\u65b9\u306f\u3001\u300c<a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-vs-customer-experience\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff1a\u305d\u306e\u9055\u3044<\/a>\u300d\u306b\u3064\u3044\u3066\u5b66\u3076\u3053\u3068\u3082\u8208\u5473\u6df1\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n<h2><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d7\u306f\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u3069\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u7a2e\u306e\u30ea\u30bd\u30fc\u30b9\u304c\u5f53\u8a72\u4f01\u696d\u306b\u3068\u3063\u3066\u3069\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b\u304b\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u306a\u3057\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d7\u3092\u8ad6\u3058\u308b\u3053\u3068\u306f\u3067\u304d\u306a\u3044\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u6700\u8fd1\u306e\u7814\u7a76\u306b\u3088\u308b\u3068\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u3082\u305f\u3089\u3057\u305f\u5f71\u97ff\u3092\u5206\u6790\u3059\u308b\u3068\u3001\u4f01\u696d\u306f\u5f97\u3089\u308c\u308b\u3082\u306e\u304c\u3042\u308b\u305d\u3046\u3067\u3059\u3002<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306b\u3088\u308b\u30d7\u30ed\u30b0\u30ec\u30c3\u30b7\u30d6\u306a\u53ce\u76ca\u304c\u524d\u5e74\u6bd4\u3067\u5e73\u574724.9%\u5897\u52a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">21.2%\u306e\u30b5\u30fc\u30d3\u30b9\u30b3\u30b9\u30c8\u524a\u6e1b<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u8ca9\u58f2\u30b5\u30a4\u30af\u30eb\u306e16.8<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u304c\u3001\u6b63\u3057\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u3067\u751f\u307f\u51fa\u3055\u308c\u308b\u3082\u306e\u3067\u3059\u3002 \u3057\u304b\u3057\u3001\u6570\u5b57\u3060\u3051\u3067\u306a\u304f\u3001\u3053\u306e\u3088\u3046\u306a\u8a08\u753b\u66f8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u6b21\u306e\u3088\u3046\u306a\u7121\u9650\u306e\u53ef\u80fd\u6027\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30c1\u30e3\u30cd\u30eb\u306e\u6700\u9069\u5316\u306b\u3088\u308a\u3001\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u306e\u5ea6\u5408\u3044\u3084\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u9867\u5ba2\u3068\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u5b58\u5728\u3059\u308b\u6469\u64e6\u3092\u89e3\u6d88\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u4f01\u696d\u4e2d\u5fc3\u304b\u3089\u9867\u5ba2\u4e2d\u5fc3\u3078\u306e\u79fb\u884c\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u793e\u5185\u306b\u5b58\u5728\u3059\u308b\u3042\u3089\u3086\u308b\u30bf\u30a4\u30d7\u306e\u90e8\u9580\u9593\u30ae\u30e3\u30c3\u30d7\u3092\u89e3\u6d88\u3059\u308b\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u7279\u5b9a\u306e\u9867\u5ba2\u306e\u5e73\u5747\u7684\u306a\u30e6\u30fc\u30b6\u30fc\u3092\u30bf\u30fc\u30b2\u30c3\u30c8\u3068\u3057\u3001\u5f7c\u3089\u306e\u30a2\u30a4\u30c7\u30f3\u30c6\u30a3\u30c6\u30a3\u306b\u9069\u3057\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u5177\u4f53\u7684\u306a\u5b9a\u91cf\u30c7\u30fc\u30bf\u306e\u4e0d\u6b63\u3092\u767a\u751f\u3055\u305b\u3046\u308b\u72b6\u6cc1\u3092\u628a\u63e1\u3059\u308b\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u6d88\u8cbb\u8005\u306e\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u95a2\u3059\u308b\u4eca\u5f8c\u306e\u6295\u8cc7\u306b\u5bfe\u3059\u308bROI\u8a55\u4fa1\u3092\u7b56\u5b9a\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u3088\u3046\u306b\u3001\u624b\u5143\u306b\u30ea\u30bd\u30fc\u30b9\u304c\u3042\u308b\u3053\u3068\u3067\u5f97\u3089\u308c\u308b\u30e1\u30ea\u30c3\u30c8\u306f\u5927\u304d\u3044\u3002 \u3082\u3057\u3001\u3042\u306a\u305f\u306e\u4f1a\u793e\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u611f\u60c5\u304c\u6539\u5584\u3055\u308c\u308b\u306e\u3092\u898b\u305f\u3044\u306a\u3089\u3001\u9867\u5ba2\u4f53\u9a13\u30de\u30c3\u30d7\u306e\u4f5c\u6210\u306b\u8ced\u3051\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<blockquote><p><a href=\"https:\/\/www.questionpro.com\/blog\/consumer-decision-journey\/\" target=\"_blank\" rel=\"noopener\">\u6d88\u8cbb\u8005\u306e\u610f\u601d\u6c7a\u5b9a\u306e\u65c5\u306b\u3064\u3044\u3066<\/a>\u8aad\u3080\u3002<\/p><\/blockquote>\n<h2><\/h2>\n<h2><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d7\u306f\u3069\u306e\u3088\u3046\u306a\u8981\u7d20\u3092\u6301\u3064\u3079\u304d\u3067\u3057\u3087\u3046\u304b\u3002<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u307e\u305a\u3001\u304a\u5ba2\u69d8\u304c\u30d6\u30e9\u30f3\u30c9\u3068\u63a5\u89e6\u3059\u308b\u524d\u3001\u63a5\u89e6\u3057\u3066\u3044\u308b\u6700\u4e2d\u3001\u305d\u3057\u3066\u63a5\u89e6\u3057\u305f\u5f8c\u306b\u3001\u3042\u308b\u51fa\u6765\u4e8b\u304c\u8d77\u3053\u308a\u307e\u3059\u3002 \u305d\u306e\u305f\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d7\u306f\u3001\u63a5\u70b9\u3084\u30c1\u30e3\u30cd\u30eb\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u3001\u540c\u3058\u671f\u9593\u306e\u9577\u3055\u306b\u306f\u306a\u3089\u306a\u3044\u3053\u3068\u304c\u3042\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u4f53\u9a13\u30de\u30c3\u30d7\u306e\u3044\u304f\u3064\u304b\u306e\u5074\u9762\u306f\u3001\u3053\u306e\u30c4\u30fc\u30eb\u304c\u3069\u306e\u3088\u3046\u306b\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u8ca2\u732e\u3067\u304d\u308b\u304b\u3092\u3088\u308a\u3088\u304f\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002 \u304a\u3055\u3089\u3044\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<ol>\n<li><strong> \u30a2\u30af\u30b7\u30e7\u30f3<\/strong><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d7\u306e\u3053\u306e\u8981\u7d20\u306f\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3057\u3066\u6d88\u8cbb\u8005\u304c\u53d6\u308b\u3001\u3042\u308b\u3044\u306f\u53d6\u308d\u3046\u3068\u3059\u308b\u884c\u52d5\u306b\u5f93\u3063\u3066\u3001\u6d88\u8cbb\u8005\u3092\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u70b9\u3092\u3055\u3089\u306b\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u3001\u6b21\u306e\u3088\u3046\u306a\u8cea\u554f\u3092\u81ea\u5206\u306b\u6295\u3052\u304b\u3051\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306f\u4f55\u3092\u3057\u3066\u3044\u308b\u306e\u304b\uff1f<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u304c\u6b21\u306e\u8cfc\u5165\u30d7\u30ed\u30bb\u30b9\u306b\u9032\u3081\u306a\u3044\u7406\u7531\u306f\u4f55\u306a\u306e\u304b\uff1f<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u304c\u524d\u306b\u9032\u3080\u305f\u3081\u306b\u5fc5\u8981\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u306f\u4f55\u304b\uff1f<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306e\u8cea\u554f\u306b\u7b54\u3048\u308b\u3053\u3068\u306f\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u306b\u304a\u3051\u308b\u3053\u306e\u8981\u7d20\u306e\u5f79\u5272\u3092\u7406\u89e3\u3059\u308b\u4e0a\u3067\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002<\/span><\/p>\n<ol start=\"2\">\n<li><strong> \u52d5\u6a5f<\/strong><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u3053\u306e\u30dd\u30a4\u30f3\u30c8\u306f\u3001\u884c\u52d5\u306e\u80cc\u5f8c\u306b\u3042\u308b\u3082\u306e\u3001\u3064\u307e\u308a\u3001\u4e00\u822c\u306e\u4eba\u3005\u304c\u610f\u601d\u6c7a\u5b9a\u3092\u3057\u305f\u308a\u3001\u5c11\u306a\u304f\u3068\u3082\u4f55\u3089\u304b\u306e\u6d3b\u52d5\u306e\u5b9f\u884c\u3092\u691c\u8a0e\u3057\u305f\u308a\u3059\u308b\u539f\u52d5\u529b\u3068\u306a\u308b\u610f\u56f3\u3084\u611f\u60c5\u306b\u57fa\u3065\u304f\u3082\u306e\u3067\u3042\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3064\u307e\u308a\u3001\u304a\u5ba2\u69d8\u304c\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u306e\u6b21\u306e\u30dd\u30a4\u30f3\u30c8\u306b\u79fb\u52d5\u3059\u308b\u305f\u3081\u306e\u539f\u52d5\u529b\u3068\u306a\u308a\u5f97\u308b\u3082\u306e\u306f\u4f55\u304b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002 \u307e\u305f\u3001\u3053\u306e\u5224\u65ad\u306e\u76ee\u7684\u306b\u5bfe\u3057\u3066\u7406\u7531\u3092\u3064\u3051\u308b\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u554f\u984c\u3084\u30cb\u30fc\u30ba\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u306a\u306e\u304b\uff1f \u5f7c\u3089\u304c\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3067\u4f55\u3092\u8a66\u3057\u3066\u3044\u308b\u306e\u304b\u3092\u77e5\u308b\u3053\u3068\u306f\u3001\u5f7c\u3089\u304c\u554f\u984c\u3092\u89e3\u6c7a\u3057\u305f\u308a\u3001\u3059\u3067\u306b\u826f\u3044\u7d4c\u9a13\u3092\u9ad8\u3081\u308b\u306e\u306b\u5f79\u7acb\u3064\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/span><\/p>\n<ol start=\"3\">\n<li><strong> \u3054\u8cea\u554f<\/strong><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u305d\u308c\u306f\u3001\u3053\u308c\u307e\u3067\u306e\u9867\u5ba2\u4f53\u9a13\u30de\u30c3\u30d7\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u95a2\u9023\u3057\u3066\u3044\u307e\u3059\u3002 \u53d6\u308a\u7d44\u3080\u3079\u304d\u4e8b\u67c4\u3084\u72d9\u3046\u3079\u304d\u5bfe\u8c61\u3092\u77e5\u308b\u305f\u3081\u306b\u306f\u3001\u8cea\u554f\u304c\u91cd\u8981\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u306e\u4e2d\u306b\u306f\u3001\u6b21\u306e\u3088\u3046\u306a\u7591\u554f\u3082\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u304c\u62b1\u304f\u7591\u554f\u3084\u8cea\u554f\u306f\u4f55\u306a\u306e\u304b\uff1f<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u7279\u5b9a\u306e\u88fd\u54c1\/\u30b5\u30fc\u30d3\u30b9\u3092\u5fc5\u8981\u3068\u3057\u3066\u3044\u308b\u3001\u307e\u305f\u306f\u63a2\u3057\u3066\u3044\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u8cfc\u5165\u624b\u7d9a\u304d\u3084\u5bfe\u8c61\u88fd\u54c1\u306b\u3064\u3044\u3066\u8ff7\u3063\u3066\u3044\u307e\u305b\u3093\u304b\uff1f<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u305d\u306e\u79d8\u8a23\u306f\u3001\u6d88\u8cbb\u8005\u304c\u3088\u308a\u591a\u304f\u306e\u8cea\u554f\u3092\u3057\u3001\u3088\u308a\u660e\u78ba\u306b\u7b54\u3048\u3089\u308c\u308b\u3088\u3046\u306a\u6bb5\u968e\u3092\u8a8d\u8b58\u3057\u59cb\u3081\u305f\u3068\u3044\u3046\u4e8b\u5b9f\u306b\u3042\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<ol start=\"4\">\n<li><strong> \u30af\u30ea\u30c6\u30a3\u30ab\u30eb\u30dd\u30a4\u30f3\u30c8<\/strong><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306e\u8981\u7d20\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u5fc5\u8981\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d7\u3092\u8a2d\u8a08\u3057\u3001\u5b9f\u884c\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u306a\u3082\u306e\u3067\u3059\u3002 \u5c0f\u3055\u306a\u3053\u3068\u306b\u3082\u6c17\u3092\u914d\u308a\u3001\u6700\u9069\u306a\u30d7\u30e9\u30f3\u3092\u8003\u6848\u3059\u308b\u6a5f\u4f1a\u3092\u9003\u3055\u306a\u3044\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u3053\u3067\u3044\u3046\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3068\u306f\u3001\u4f01\u696d\u306b\u95a2\u3059\u308b\u8981\u7d20\u3084\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u4f53\u9a13\u306e\u4e2d\u3067\u63d0\u4f9b\u3067\u304d\u308b\u5bb9\u6613\u3055\u306a\u3069\u3092\u6307\u3057\u307e\u3059\u3002 \u4f8b\u3048\u3070\u3001\u3053\u3093\u306a\u611f\u3058\u3067\u3059\u3002<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u304c\u6b21\u306e\u30d5\u30a7\u30fc\u30ba\u306b\u9032\u3081\u306a\u3044\u306e\u306f\u3001\u3069\u306e\u3088\u3046\u306a\u969c\u5bb3\u304c\u3042\u308b\u304b\u3089\u3067\u3057\u3087\u3046\u304b\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u5f7c\u3089\u306e\u8cfc\u8cb7\u30d7\u30ed\u30bb\u30b9\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u306a\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u30a2\u30af\u30bb\u30b9\u3057\u3084\u3059\u3044\u4fa1\u683c\u304b\uff1f<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306f\u3001\u4eca\u56de\u306e\u8a2d\u8a08\u3067\u5916\u305b\u306a\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u306e\u8981\u7d20\u3067\u3059\u3002<\/span><\/p>\n<p><img decoding=\"async\" src=\"\/userimages\/site_media\/experience-map-example.jpg\" alt=\"\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\"><\/p>\n<h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u3069\u306e\u3088\u3046\u306b\u30de\u30c3\u30d7\u5316\u3059\u308b\u304b\uff1f<\/h2>\n<p><span style=\"font-weight: 400;\">\u6c4e\u7528\u6027\u306e\u9ad8\u3044\u30c4\u30fc\u30eb\u3067\u3042\u308b\u305f\u3081\u3001\u305d\u306e\u7528\u9014\u306f\u591a\u69d8\u5316\u3057\u3066\u3044\u308b\u3002 \u9867\u5ba2\u7d4c\u9a13\u7ba1\u7406\u306e\u305f\u3081\u306e\u624b\u6bb5\u3092\u81ea\u793e\u306b\u9069\u5fdc\u3055\u305b\u308b\u3068\u3044\u3046\u3082\u306e\u3067\u3042\u308a  <\/span><b>\u9006\u3058\u3083\u306a\u3044<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4ee5\u4e0b\u306f\u3001\u6700\u521d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u3092\u8a2d\u8a08\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u306a\u30b9\u30c6\u30c3\u30d7\u3067\u3059\u3002<\/span><\/p>\n<ol>\n<li><strong> \u9867\u5ba2\u306e\u7279\u5b9a<\/strong><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u307e\u305a\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u304c\u8ab0\u306a\u306e\u304b\u3092\u5206\u6790\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u305d\u3057\u3066\u3001\u5b9f\u306f\u3001\u3042\u306a\u305f\u306e\u4f1a\u793e\u306b\u306f\u8907\u6570\u306e\u30bf\u30a4\u30d7\u306e\u9867\u5ba2\u304c\u5b58\u5728\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002 \u3057\u304b\u3057\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u3067\u306f\u3001\u5168\u4f53\u7684\u306a\u4e00\u822c\u9867\u5ba2\u50cf\u30921\u3064\u306b\u7d5e\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u76f8\u624b\u306e\u52d5\u6a5f\u3068\u671f\u5f85\u3092\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u306b\u91cd\u70b9\u3092\u7f6e\u304f\u3002 \u304a\u5ba2\u69d8\u304c\u3069\u3046\u8003\u3048\u3001\u3069\u3046\u611f\u3058\u3066\u3044\u308b\u306e\u304b\u3001\u305d\u3053\u307e\u3067\u8e0f\u307f\u8fbc\u307e\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306e\u4e00\u822c\u7684\u306a\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb\u3092\u628a\u63e1\u3057\u305f\u3089\u3001\u305d\u306e\u52d5\u6a5f\u3068\u671f\u5f85\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u6b21\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u5834\u5408\u3001\u9867\u5ba2\u3092\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\u3059\u308b\u305f\u3081\u306b\u3069\u306e\u3088\u3046\u306a\u8cea\u554f\u3092\u3059\u3079\u304d\u304b\u3092\u77e5\u308a\u305f\u3044\u5834\u5408\u306f\u3001\u3053\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fccanva\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u3002<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/ebook\/hackers-guide-to-customer-experience.html\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\uff08\u7121\u6599<\/strong><\/a><\/span><\/p>\n<ol start=\"2\">\n<li><strong> \u4f53\u9a13\u306e\u91cd\u8981\u306a\u77ac\u9593\u3092\u610f\u8b58\u3059\u308b<\/strong><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u304c\u4f55\u3092\u8003\u3048\u3001\u4f55\u3092\u611f\u3058\u3066\u3044\u308b\u304b\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8cfc\u5165\u3059\u308b\u524d\u3001\u8cfc\u5165\u6642\u3001\u8cfc\u5165\u5f8c\u306b\u3001\u3069\u306e\u3088\u3046\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u7d4c\u9a13\u3059\u308b\u304b\u3092\u77e5\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d7\u306f\u3001\u8907\u6570\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30fb\u30dd\u30a4\u30f3\u30c8\u3067\u69cb\u6210\u3055\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u3001\u305d\u308c\u3089\u3092\u7279\u5b9a\u3057\u7ba1\u7406\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u91cd\u8981\u306a\u306e\u306f\u3001\u5404\u30dd\u30a4\u30f3\u30c8\u304c\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306b\u3068\u3063\u3066\u3069\u306e\u7a0b\u5ea6\u306e\u5f71\u97ff\u529b\u304c\u3042\u308b\u306e\u304b\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u3067\u3059\u3002 \u4f8b\u3048\u3070\u3001\u30b9\u30bf\u30fc\u30d0\u30c3\u30af\u30b9\u3067\u8a00\u3048\u3070\u3001\u30c6\u30fc\u30d6\u30eb\u306b\u30ca\u30d7\u30ad\u30f3\u304c\u306a\u304f\u3066\u3082\u3001\u304a\u5ba2\u3055\u307e\u306f\u8a31\u3057\u3066\u304f\u308c\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 \u4e00\u65b9\u3067\u3001\u30d0\u30ea\u30b9\u30bf\u304c\u304a\u5ba2\u69d8\u306b\u7b11\u9854\u3092\u898b\u305b\u306a\u304b\u3063\u305f\u308a\u3001\u30b3\u30fc\u30d2\u30fc\u304c\u671f\u5f85\u3057\u305f\u3082\u306e\u3068\u9055\u3063\u305f\u308a\u3059\u308b\u3068\u3001\u3059\u3079\u3066\u306e\u4f53\u9a13\u304c\u53f0\u7121\u3057\u306b\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002 \u3082\u3057\u3001\u8ab0\u304b\u306e\u540d\u524d\u304c\u66f8\u304b\u308c\u3066\u3044\u305f\u3089\u3068\u60f3\u50cf\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<ol start=\"3\">\n<li><strong> \u304a\u5ba2\u69d8\u306b\u5171\u611f\u3059\u308b<\/strong><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d7\u306e\u4e2d\u3067\u30e2\u30fc\u30e1\u30f3\u30c8\u3092\u7279\u5b9a\u3057\u305f\u3089\u3001\u6b21\u306f\u3001\u4f55\u304c\u304a\u5ba2\u69d8\u306e\u30b9\u30c8\u30ec\u30b9\u3084\u60a9\u307f\u306e\u539f\u56e0\u306b\u306a\u3063\u3066\u3044\u308b\u306e\u304b\u3001\u81ea\u554f\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002 \u305d\u306e\u610f\u5473\u3067\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u304c\u4f55\u3092\u671f\u5f85\u3057\u3001\u4f55\u3092\u8003\u3048\u3001\u4f55\u3092\u611f\u3058\u3066\u3044\u308b\u304b\u3092\u6df1\u304f\u7406\u89e3\u3057\u3001\u305d\u306e\u671f\u5f85\u3092\u8d85\u3048\u308b\u4fa1\u5024\u63d0\u6848\u3092\u8a2d\u8a08\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u307e\u3067\u8ff0\u3079\u3066\u304d\u305f\u3088\u3046\u306b\u3001\u9867\u5ba2\u4f53\u9a13\u30de\u30c3\u30d7\u306e\u69cb\u7bc9\u306f\u3001\u601d\u3044\u8fbc\u307f\u3067\u306f\u306a\u304f\u3001\u30ea\u30b5\u30fc\u30c1\u3068\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u57fa\u3065\u304f\u3082\u306e\u3067\u3059\u3002<\/span><\/p>\n<ol start=\"4\">\n<li><strong> \u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u8a18\u9332<\/strong><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">WOW\u30e2\u30fc\u30e1\u30f3\u30c8\u3092\u7279\u5b9a\u3057\u305f\u3088\u3046\u306b\u3001\u3042\u306a\u305f\u306e\u4f1a\u793e\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u304a\u5ba2\u69d8\u306e\u53cd\u5fdc\u3092\u3072\u3068\u3064\u3072\u3068\u3064\u8a18\u9332\u3057\u3066\u3044\u304f\u306e\u3067\u3059\u3002 \u30b9\u30bf\u30fc\u30d0\u30c3\u30af\u30b9\u306e\u4f8b\u3092\u7d9a\u3051\u308b\u3068\u3001\u6700\u521d\u306e\u304a\u5ba2\u69d8\u306f\u30b3\u30fc\u30d2\u30fc\u30a2\u30d7\u30ea\u3067\u6ce8\u6587\u3057\u3001\u30c9\u30e9\u30a4\u30d6\u30b9\u30eb\u30fc\u3092\u901a\u308a\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u308c\u306b\u5bfe\u3057\u3066\u30012\u756a\u76ee\u306f\u6b69\u3044\u3066\u30ab\u30d5\u30a7\u306b\u884c\u304d\u3001\u305d\u306e\u307e\u307e\u6ce8\u6587\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u7a93\u53e3\u306e\u5b8c\u5168\u30ea\u30b9\u30c8\u3092\u4f5c\u308b\u3068\u3001\u3053\u3093\u306a\u611f\u3058\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u73fe\u5730\u306b\u5230\u7740\u3057\u305f\u69d8\u5b50<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u5f85\u6a5f\u4e2d<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u30d0\u30ea\u30b9\u30bf\u3068\u306e\u3084\u308a\u3068\u308a<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u767a\u6ce8\u3059\u308b<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u30a2\u30ab\u30a6\u30f3\u30c8\u306e\u652f\u6255\u3044<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u3054\u6ce8\u6587\u306e\u53d7\u4ed8<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u30d0\u30b9\u30eb\u30fc\u30e0\u306e\u5229\u7528\u306b\u3064\u3044\u3066<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u306e\u6d3b\u7528<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u30b3\u30fc\u30d2\u30fc\u8ca9\u58f2\u5e97<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u969b\u306b\u306f\u3001\u3059\u3079\u3066\u306e<a href=\"https:\/\/www.questionpro.com\/blog\/customer-touchpoints\/\" target=\"_blank\" rel=\"noopener\">\u9867\u5ba2\u63a5\u70b9\u3092<\/a>\u660e\u78ba\u306b\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5168\u4f53\u3092\u30de\u30c3\u30d7\u5316\u3059\u308b\u3053\u3068\u304c\u671b\u307e\u3057\u3044\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u3059\u3079\u3066\u306e\u304a\u5ba2\u69d8\u304cWi-Fi\u3084\u30c8\u30a4\u30ec\u306e\u4f7f\u7528\u3092\u5e0c\u671b\u3059\u308b\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304c\u3001\u3082\u3057\u4f7f\u7528\u3059\u308b\u3053\u3068\u306b\u306a\u3063\u305f\u5834\u5408\u3001\u3069\u306e\u3088\u3046\u306a\u4f53\u9a13\u304c\u3067\u304d\u308b\u304b\u3092\u77e5\u3063\u3066\u304a\u304f\u3053\u3068\u306f\u5fc5\u9808\u3067\u3059\u3002<\/span><\/p>\n<ol start=\"5\">\n<li><strong> \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u306e\u8a2d\u8a08<\/strong><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u307e\u3067\u306e\u8981\u7d20\u3092\u3059\u3079\u3066\u6d17\u3044\u51fa\u3057\u305f\u3089\u3001\u3044\u3088\u3044\u3088\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d7\u306e\u8a2d\u8a08\u306b\u5165\u308a\u307e\u3059\u3002 \u305d\u306e\u969b\u3001\u5fc5\u305a\u8a18\u8f09\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u304a\u554f\u3044\u5408\u308f\u305b\u5148<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u304c\u671f\u5f85\u3059\u308b\u3053\u3068<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u304c\u53d7\u3051\u53d6\u308b\u3082\u306e<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u611f\u3058\u65b9<\/span><\/li>\n<\/ul>\n<ol start=\"6\">\n<li><strong> WOW\u30e2\u30fc\u30e1\u30f3\u30c8\u3068\u81ea\u793e\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6bd4\u8f03\u8a55\u4fa1\u3059\u308b<\/strong><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306b\u3068\u3063\u3066\u6700\u3082\u91cd\u8981\u306a\u77ac\u9593\u3001\u3064\u307e\u308a\u6e80\u8db3\u5ea6\u3092\u5206\u6790\u3059\u308b\u969b\u306b\u6700\u3082\u512a\u5148\u3055\u308c\u308b\u77ac\u9593\u3092\u7279\u5b9a\u3059\u308b\u3002 \u305d\u3046\u3044\u3046\u610f\u5473\u3067\u306f\u3001\u3069\u308c\u304c\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u3066\u3001\u3069\u308c\u304c\u3042\u307e\u308a\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u306a\u3044\u306e\u304b\u3092\u898b\u6975\u3081\u308b\u3053\u3068\u304c\u30dd\u30a4\u30f3\u30c8\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u306b\u57fa\u3065\u3044\u3066\u3001\u7279\u5b9a\u3055\u308c\u305f\u6539\u5584\u6a5f\u4f1a\u3054\u3068\u306b\u30a2\u30af\u30b7\u30e7\u30f3\u30d7\u30e9\u30f3\u3092\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<ol start=\"7\">\n<li><strong> \u30ad\u30fc\u30d7\u30ed\u30bb\u30b9\u306e\u7279\u5b9a<\/strong><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u6b63\u78ba\u306b\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d7\u306e\u4e00\u90e8\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304c\u3001\u5404\u63a5\u70b9\u306b\u53c2\u52a0\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3084\u5206\u91ce\u3092\u6df1\u304f\u77e5\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30b5\u30fc\u30d3\u30b9\u8a2d\u8a08\u56f3\u306f\u3001\u4f01\u696d\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u8a2d\u8a08\u3059\u308b\u305f\u3081\u306e\u6226\u7565\u7684\u306a\u30c4\u30fc\u30eb\u3068\u3057\u3066\u6a5f\u80fd\u3059\u308b\u305f\u3081\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306e\u5404\u90e8\u5206\u3092\u5b8c\u5168\u306b\u8a18\u8ff0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 (\u53ef\u8996\u304a\u3088\u3073\u975e\u53ef\u8996\u306e\u8981\u7d20)\u3002<\/span><\/p>\n<ol start=\"8\">\n<li><strong> \u6307\u6a19\u3068KPI\u3092\u5b9a\u7fa9\u3059\u308b<\/strong><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u5fd8\u308c\u3066\u306f\u306a\u3089\u306a\u3044\u306e\u306f\u3001\u6e2c\u5b9a\u3067\u3059\u3002 \u305d\u306e\u305f\u3081\u306b\u306f\u3001\u6b21\u306e\u3088\u3046\u306a\u70b9\u3092\u8003\u616e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u4f55\u3092\u6e2c\u5b9a\u3059\u308b\u306e\u304b\uff1f<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u3069\u306e\u3088\u3046\u306b\u6e2c\u5b9a\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u6e2c\u5b9a\u983b\u5ea6\u306f\u3069\u306e\u304f\u3089\u3044\u3067\u3059\u304b\uff1f<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u8ab0\u304c\u8cac\u4efb\u3092\u53d6\u308b\u306e\u3067\u3059\u304b\uff1f<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u306e\u4e2d\u3067\u6539\u5584\u6a5f\u4f1a\u3092\u898b\u3064\u3051\u308b\u552f\u4e00\u306e\u65b9\u6cd5\u3067\u3059\u3002 \u4f8b\u3048\u3070\u3001\u75db\u70b9\u3092\u767a\u898b\u3057\u3001\u72b6\u6cc1\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u30d7\u30e9\u30f3\u3092\u5b9a\u7fa9\u3057\u305f\u5834\u5408\u3001\u305d\u306e\u30d7\u30e9\u30f3\u304c\u6b63\u3057\u3044\u65b9\u5411\u306b\u9032\u3093\u3067\u3044\u308b\u304b\u3001\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u308b\u304b\u3092\u77e5\u308b\u306b\u306f\u3001\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u304c\u552f\u4e00\u306e\u65b9\u6cd5\u3068\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4f55\u4eba\u306e\u9867\u5ba2\u304c\u5b9a\u7740\u3057\u3001\u4f55\u4eba\u304c\u4e8c\u5ea6\u3068\u8cb7\u3063\u3066\u304f\u308c\u306a\u3044\u304b\u3092\u77e5\u308b\u306b\u306f\u3069\u3046\u3057\u305f\u3089\u3088\u3044\u3067\u3057\u3087\u3046\u304b\u3002<a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\" target=\"_blank\" rel=\"noopener\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS<\/a>\uff09\u306f\u3001\u8cfc\u5165\u5f8c\u306e\u884c\u52d5\u3067\u3042\u308b\u300c\u63a8\u85a6\u300d\u3092\u3082\u3068\u306b\u3001\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u6e2c\u5b9a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002 \u3053\u306e\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d7\u306b\u3088\u3063\u3066\u88dc\u5b8c\u3055\u308c\u3001\u3072\u3068\u3064\u306e\u57fa\u672c\u7684\u306a\u554f\u3044\u306b\u57fa\u3065\u3044\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5f53\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u3092\u53cb\u4eba\u3084\u5bb6\u65cf\u306b\u3069\u306e\u7a0b\u5ea6\u52e7\u3081\u305f\u3044\u3068\u304a\u8003\u3048\u3067\u3059\u304b\uff1f<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306b\u6700\u9ad8\u306e<a href=\"https:\/\/www.questionpro.com\/blog\/shopping-experience\/\">\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u3092\u4f53\u9a13<\/a>\u3057\u3066\u3044\u305f\u3060\u304f\u3053\u3068\u306f\u3001\u4f01\u696d\u3068\u3057\u3066\u6700\u512a\u5148\u3059\u3079\u304d\u3053\u3068\u3067\u3059\u3002 \u3059\u3050\u306b\u58f2\u308c\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u88fd\u54c1\u306e\u5e38\u9023\u5ba2\u3067\u3042\u308a\u7d9a\u3051\u308b\u305f\u3081\u306b\u3002<\/span><\/p>\n<h2>\u3053\u308c\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d7\u306e\u4f5c\u6210\u306b\u7740\u624b\u3059\u308b\u6e96\u5099\u304c\u6574\u3044\u307e\u3057\u305f\u3002<\/h2>\n<p><span style=\"font-weight: 400;\">\u3044\u308d\u3044\u308d\u306a\u3053\u3068\u3092\u30ab\u30d0\u30fc\u3057\u307e\u3057\u305f\u306e\u3067\u3001\u30dd\u30a4\u30f3\u30c8\u3092\u3059\u3079\u3066\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u3068\u306f\u3001\u304a\u5ba2\u69d8\u306e\u884c\u52d5\u5168\u822c\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3059\u308b\u3082\u306e\u3067\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u9b45\u529b\u304b\u3089\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u307e\u3067\u3001\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u53ca\u3076<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3001\u30d0\u30a4\u30e4\u30fc\u30da\u30eb\u30bd\u30ca\u307e\u305f\u306f\u9867\u5ba2\u30a2\u30fc\u30ad\u30bf\u30a4\u30d7\u306e\u30d5\u30a7\u30fc\u30ba\u3001\u884c\u52d5\u3001\u601d\u8003\u3001\u611f\u60c5\u306b\u7126\u70b9\u3092\u5f53\u3066\u307e\u3059\u3002 \u3053\u308c\u306b\u5bfe\u3057\u3066\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u306f\u3001\u4e00\u822c\u7684\u306a\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306e\u5168\u4f53\u7684\u306a\u5e83\u7bc4\u306a\u4f53\u9a13\u306b\u7126\u70b9\u3092\u5f53\u3066\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u306f\u3001\u6e80\u8db3\u5ea6\u683c\u5dee\u306e\u7e2e\u5c0f\u3001\u9867\u5ba2\u3068\u306e\u5171\u611f\u3001\u9867\u5ba2\u304c\u901a\u904e\u3059\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u7279\u5b9a\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002  <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30de\u30c3\u30d7\u4f53\u9a13\u306e\u4e3b\u306a\u8981\u7d20\u306f\u3001\u884c\u52d5\u3001\u52d5\u6a5f\u3001\u8cea\u554f\u3001\u30af\u30ea\u30c6\u30a3\u30ab\u30eb\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u4f53\u9a13\u306e\u30de\u30c3\u30d4\u30f3\u30b0\u306f\u3001CX\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u958b\u767a\u306b\u304a\u3044\u3066\u975e\u5e38\u306b\u91cd\u8981\u306a\u8981\u7d20\u3067\u3042\u308a\u3001\u9867\u5ba2\u4f53\u9a13\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u98db\u3073\u3064\u304f\u524d\u306b\u6301\u3063\u3066\u304a\u304f\u3068\u5f79\u306b\u7acb\u3061\u307e\u3059\u3002  <\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u7d50\u8ad6\u3068\u3057\u3066\u3001\u3082\u3057\u60aa\u3044\u9867\u5ba2\u4f53\u9a13\u304c\u3042\u308c\u3070\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u518d\u6765\u5e97\u3092\u62d2\u5426\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u4ed6\u306e\u4eba\u306b\u3082\u5f71\u97ff\u3092\u4e0e\u3048\u3001\u3042\u306a\u305f\u304b\u3089\u8cfc\u5165\u3057\u306a\u3044\u3088\u3046\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002 \u3067\u3059\u304b\u3089\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u306e\u3088\u3046\u306a\u30c4\u30fc\u30eb\u3092\u4f7f\u3063\u3066\u6700\u9069\u306a\u6226\u7565\u3092\u8a2d\u8a08\u3059\u308b\u3053\u3068\u304c\u3001\u304a\u5ba2\u69d8\u306e\u4f01\u696d\u3067\u306e\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u9375\u306b\u306a\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3057\u304b\u3057\u3001\u305d\u308c\u306f\u307e\u3060\u59cb\u307e\u308a\u306b\u904e\u304e\u307e\u305b\u3093\u3002 \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u304c\u5b8c\u6210\u3057\u305f\u3089\u3001QuestionPro CX\u306a\u3069\u306e\u9867\u5ba2\u4f53\u9a13\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4f7f\u7528\u3057\u3066\u3001\u9867\u5ba2\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u4fe1\u3057\u3001\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u9867\u5ba2\u306e\u611f\u60c5\u3092\u8ffd\u8de1\u3057\u306a\u304c\u3089\u30eb\u30fc\u30d7\u3092\u9589\u3058\u3066\u3044\u304f\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002  <\/span><\/p>\n<p><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\">QuestionPro CX\u3067\u306f<\/a>\u3001\u304a\u5ba2\u69d8\u306e\u7d44\u7e54\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u52b9\u679c\u3092\u30e2\u30cb\u30bf\u30fc\u3059\u308b\u305f\u3081\u306e\u6700\u9069\u306a\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002 \u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089 \u3088\u308a\u826f\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u3001\u305c\u3072\u30c1\u30fc\u30e0\u3092\u7d44\u3093\u3067\u304a\u624b\u4f1d\u3044\u3055\u305b\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button><br \/>\n<\/a>       <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button><br \/>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d7\u306f\u3001 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