{"id":735219,"date":"2021-08-12T11:56:59","date_gmt":"2021-08-12T18:56:59","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e9%a1%a7%e5%ae%a2%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e3%81%a8%e3%81%af\/"},"modified":"2021-08-12T11:56:59","modified_gmt":"2021-08-12T11:56:59","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e9%a1%a7%e5%ae%a2%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e3%81%a8%e3%81%af","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e9%a1%a7%e5%ae%a2%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e3%81%a8%e3%81%af\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u306f\u4f55\u304b\u3001\u305d\u3057\u3066\u305d\u308c\u3092\u7372\u5f97\u3059\u308b\u65b9\u6cd5"},"content":{"rendered":"<blockquote><p><span style=\"font-weight: 400;\">\u79c1\u305f\u3061\u306f\u7686\u3001\u4f55\u3089\u304b\u306e\u5f62\u3067\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002 \u8ab0\u3082\u304c\u7279\u5b9a\u306e\u30d6\u30e9\u30f3\u30c9\u306b\u611b\u7740\u3084\u611b\u7740\u3092\u611f\u3058\u3066\u3044\u307e\u3059\u3002 \u79c1\u305f\u3061\u306f\u5f7c\u3089\u3092\u4fe1\u983c\u3057\u3001\u63a8\u85a6\u3057\u3001\u5fc5\u8981\u306a\u3068\u304d\u306b\u306f\u5f7c\u3089\u306e\u305f\u3081\u306b\u7acb\u3061\u4e0a\u304c\u308b\u306e\u3067\u3059\u3002<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">\u5f7c\u3089\u306f\u79c1\u305f\u3061\u306b\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u79c1\u305f\u3061\u306e\u30d6\u30e9\u30f3\u30c9\u304c\u304a\u5ba2\u69d8\u306e\u3053\u3068\u3092\u8003\u3048\u3001\u305d\u308c\u3092\u4f55\u3089\u304b\u306e\u5f62\u3067\u793a\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002  <\/span><span style=\"font-weight: 400;\">\u4f01\u696d\u3068\u3057\u3066\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306b\u95a2\u3059\u308b\u77e5\u8b58\u3092\u6301\u3064\u3053\u3068\u306f\u3001\u305d\u306e\u6210\u5426\u3092\u6c7a\u3081\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002 \u4ee5\u4e0b\u3067\u306f\u3001\u305d\u306e\u6982\u8981\u3068\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u5c0e\u5165\u3059\u308b\u305f\u3081\u306e\u6700\u9069\u306a\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002 \u9867\u5ba2\u3092\u7406\u89e3\u3057\u3001\u4fe1\u983c\u3092\u4fc3\u3057\u3001\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p>\u30b3\u30f3\u30c6\u30f3\u30c4\u30a4\u30f3\u30c7\u30c3\u30af\u30b9<\/p>\n<div class=\"tags-wrap\">\n<ol style=\"font-weight: 400; margin: 0 30px; line-height: 22px;\">\n<li><a href=\"#What_is_customer_loyalty?\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u306f\uff1f<\/a><\/li>\n<li><a href=\"#How_to_get_customer_loyalty\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u7372\u5f97\u65b9\u6cd5<\/a><\/li>\n<li><a href=\"#What_consumers_want_from_their_brands\">\u6d88\u8cbb\u8005\u304c\u30d6\u30e9\u30f3\u30c9\u306b\u6c42\u3081\u308b\u3082\u306e<\/a><\/li>\n<li><a href=\"#How_to_Measure_Customer_Loyalty_Examples\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u6e2c\u5b9a\u65b9\u6cd5\u3002\u4f8b<\/a><\/li>\n<\/ol>\n<\/div>\n<h2 id=\"What_is_customer_loyalty?\"><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u306f\uff1f<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u306f\u3001\u9867\u5ba2\u304c\u305d\u306e\u30d6\u30e9\u30f3\u30c9\u306b\u30b3\u30df\u30c3\u30c8\u3057\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306b\u305d\u306e\u4f01\u696d\u3092\u518d\u3073\u5229\u7528\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3068\u304d\u306e\u884c\u52d5\u306e\u540d\u79f0\u3067\u3042\u308b\u3002 \u6d88\u8cbb\u8005\u3068\u3057\u3066\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u9ad8\u3055\u306f\u3001\u4f01\u696d\u304c\u6e80\u8db3\u5ea6\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u3068\u3063\u305f\u884c\u52d5\u306b\u3088\u3063\u3066\u6c7a\u307e\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3082\u3061\u308d\u3093\u3001\u3053\u308c\u306f\u4f01\u696d\u306e\u6210\u529f\u3084\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u4fa1\u306b\u3068\u3063\u3066\u975e\u5e38\u306b\u91cd\u8981\u306a\u3053\u3068\u3067\u3059\u3002 \u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306f\u3001\u30ea\u30ab\u30ec\u30f3\u30c8\u30b3\u30f3\u30b7\u30e5\u30fc\u30de\u30fc\u306b\u3088\u308b\u58f2\u4e0a\u3060\u3051\u3067\u306a\u304f\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u6700\u9ad8\u306e\u5e83\u544a\u6226\u7565\u306e1\u3064\u3067\u3059\u3002  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/brand-ambassador\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u30d6\u30e9\u30f3\u30c9\u30a2\u30f3\u30d0\u30b5\u30c0\u30fc<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u512a\u308c\u305f<a href=\"https:\/\/www.questionpro.com\/blog\/customer-loyalty-programs\/\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30d7\u30ed\u30b0\u30e9\u30e0\u3084<\/a>\u6226\u7565\u306f\u3001\u591a\u304f\u306e\u30d6\u30e9\u30f3\u30c9\u30a2\u30f3\u30d0\u30b5\u30c0\u30fc\u304c\u81ea\u5206\u306e\u30bd\u30fc\u30b7\u30e3\u30eb\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u306b\u30d6\u30e9\u30f3\u30c9\u3092\u5ba3\u4f1d\u3057\u3001\u63a8\u5968\u3059\u308b\u3053\u3068\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002 \u5f7c\u3089\u306f\u4f1a\u793e\u306e\u4ee3\u5f01\u8005\u3068\u306a\u308a\u3001\u305d\u306e\u77e5\u4eba\u306e\u9593\u3067\u3088\u308a\u5927\u304d\u306a\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u751f\u307f\u51fa\u3059\u53ef\u80fd\u6027\u304c\u3042\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<h2 id=\"How_to_get_customer_loyalty\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u7372\u5f97\u65b9\u6cd5<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306b\u4ed8\u4e0e\u3059\u308b\u4fa1\u5024\u304b\u3089\u59cb\u307e\u308a\u307e\u3059\u3002 \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u611f\u60c5\u7684\u306a\u8981\u7d20\u3092\u8003\u616e\u3057\u3001\u305d\u306e\u30cb\u30c3\u30c1\u306b\u5408\u308f\u305b\u305f\u30aa\u30fc\u30c0\u30fc\u30e1\u30a4\u30c9\u306e\u88fd\u54c1\u3092\u63d0\u4f9b\u3059\u308b\u3088\u3046\u306a\u6226\u7565\u304c\u3042\u308c\u3070\u3001\u6d88\u8cbb\u8005\u306f\u6e80\u8db3\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u308c\u306b\u52a0\u3048\u3066\u3001\u305d\u306e\u5fe0\u8aa0\u5fc3\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306e\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u3068\u30b1\u30a2\u304c\u91cd\u8981\u306a\u306e\u3067\u3059\u3002 \u304a\u5ba2\u69d8\u304c\u5e38\u306b\u4f55\u3089\u304b\u306e\u5831\u916c\u3092\u5f97\u3089\u308c\u308b\u306e\u3067\u3042\u308c\u3070\u3001\u305d\u306e\u88fd\u54c1\u3092\u30ea\u30d4\u30fc\u30bf\u30fc\u3068\u3057\u3066\u85a6\u3081\u308b\u53ef\u80fd\u6027\u306f\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002 \u3053\u306e\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u306f\u3001\u30a2\u30d5\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u3084\u7d99\u7d9a\u7684\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u306a\u3069\u3001\u8cfc\u5165\u30b5\u30a4\u30af\u30eb\u5168\u4f53\u3092\u898b\u636e\u3048\u305f\u304d\u3081\u7d30\u304b\u3044\u8a2d\u8a08\u304c\u5fc5\u8981\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u6f5c\u5728\u9867\u5ba2\u3092\u60f9\u304d\u3064\u3051\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u30d6\u30e9\u30f3\u30c9\u4f53\u9a13\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30b3\u30cd\u30af\u30b7\u30e7\u30f3\u304c\u5fc5\u8981\u3067\u3059\u3002 \u4eba\u306f\u611f\u60c5\u7684\u306a\u751f\u304d\u7269\u3067\u3042\u308a\u3001\u305d\u308c\u306f\u6d88\u8cbb\u884c\u52d5\u306b\u3082\u8868\u308c\u3066\u3044\u307e\u3059\u3002 \u4f01\u696d\u304c\u63d0\u4f9b\u3059\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u7d20\u6674\u3089\u3057\u3044\u9867\u5ba2\u4f53\u9a13\u306e\u9375\u306b\u306a\u308a\u307e\u3059\u3002 \u3057\u304b\u3057\u3001\u6d88\u8cbb\u8005\u306e\u8cfc\u5165\u6642\u306e\u6c17\u6301\u3061\u3078\u306e\u914d\u616e\u304c\u6b20\u3051\u3066\u3044\u308b\u3068\u3001\u3053\u308c\u3060\u3051\u3067\u306f\u4e0d\u5341\u5206\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4ed8\u4e0e\u3059\u308b\u306e\u306b\u6700\u9069\u306a <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/build-customer-loyalty\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u6226\u7565<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u3001\u9867\u5ba2\u306e\u884c\u52d5\u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u3067\u3059\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/consumer-behavior-definition\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u9867\u5ba2\u884c\u52d5<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u4f1a\u793e\u3084\u5546\u54c1\u306b\u5bfe\u3059\u308b\u30cb\u30fc\u30ba\u3084\u8003\u3048\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u305d\u306e\u305f\u3081\u306b\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u805e\u304f\u306e\u304c\u4e00\u756a\u3067\u3059\u3002<\/span><\/p>\n<h2 id=\"What_consumers_want_from_their_brands\"><span style=\"font-weight: 400;\">\u6d88\u8cbb\u8005\u304c\u30d6\u30e9\u30f3\u30c9\u306b\u6c42\u3081\u308b\u3082\u306e<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u95a2\u4fc2\u3092\u9577\u304f\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u304c\u6642\u9593\u3092\u304b\u3051\u3066\u52b9\u679c\u7684\u306a\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u6226\u7565\u3092\u4f5c\u308a\u3001\u9867\u5ba2\u304c\u9577\u304f\u4f1a\u793e\u306b\u7559\u307e\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u81ea\u3089\u30d6\u30e9\u30f3\u30c9\u3092\u5ba3\u4f1d\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-122171\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2021\/08\/What-consumer-want-from-their-brand-2.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u306f\u4f55\u304b\u3001\u305d\u3057\u3066\u305d\u308c\u3092\u7372\u5f97\u3059\u308b\u65b9\u6cd5\" width=\"992\" height=\"751\"><\/p>\n<blockquote>\n<p class=\"p1\">\u4f5c\u6210\u65b9\u6cd5\u306b\u3064\u3044\u3066\u306f\u3053\u3061\u3089 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-canvas\/\"><br \/>\n  <span class=\"s1\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30ad\u30e3\u30f3\u30d0\u30b9<\/span><br \/>\n<\/a>\u3068\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<\/blockquote>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30d9\u30bf\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u5e97\u306b\u5165\u3063\u3066\u3044\u3044\u5302\u3044\u3092\u611f\u3058\u3001\u3044\u3044\u6b4c\u3092\u8074\u304d\u3001\u58c1\u306e\u6d3e\u624b\u306a\u30a2\u30fc\u30c8\u3092\u773a\u3081\u308b\u4f53\u9a13\u3068\u3001\u51b7\u305f\u304f\u3066\u6697\u3044\u5009\u5eab\u306b\u5165\u3063\u3066\u5546\u54c1\u3092\u624b\u306b\u3059\u308b\u4f53\u9a13\u306f\u5927\u304d\u304f\u9055\u3044\u307e\u3059\u3088\u306d\u3002 \u304a\u5ba2\u3055\u307e\u306f\u3001\u305f\u3068\u3048\u30b3\u30b9\u30c8\u304c\u9ad8\u304f\u3066\u3082\u3001\u6c17\u6301\u3061\u306e\u3044\u3044\u5834\u6240\u306b\u623b\u3063\u3066\u304f\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30c7\u30b8\u30bf\u30eb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3082\u540c\u69d8\u3067\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u30fc\u306f\u3001\u4f53\u9a13\u306e\u4e2d\u3067\u751f\u307e\u308c\u3001\u305d\u306e\u4f53\u9a13\u3092\u7dad\u6301\u3057\u3001\u5e38\u306b\u523a\u6fc0\u3057\u7d9a\u3051\u308b\u3053\u3068\u3067\u7dad\u6301\u3055\u308c\u307e\u3059\u3002 \u4eba\u3005\u306f\u3001\u6d88\u8cbb\u3057\u305f\u3044\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u4e2d\u306b\u81ea\u5206\u81ea\u8eab\u3092\u898b\u51fa\u3057\u305f\u3044\u3068\u3044\u3046\u30cb\u30fc\u30ba\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u8aa0\u5b9f\u3055\u3068\u900f\u660e\u6027<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u307b\u3068\u3093\u3069\u306e\u6d88\u8cbb\u8005\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306b\u30a2\u30d7\u30ed\u30fc\u30c1\u3059\u308b\u524d\u306b\u3001\u3042\u308b\u7a0b\u5ea6\u30ea\u30b5\u30fc\u30c1\u3092\u3057\u3066\u3044\u307e\u3059\u3002 \u5f7c\u3089\u306f\u81ea\u5206\u305f\u3061\u304c\u4f55\u3092\u5fc5\u8981\u3068\u3057\u3066\u3044\u308b\u304b\u3092\u77e5\u3063\u3066\u304a\u308a\u3001\u81ea\u5206\u305f\u3061\u304c\u6c42\u3081\u305f\u3082\u306e\u3001\u305d\u308c\u4ee5\u4e0a\u306e\u3082\u306e\u3092\u63d0\u4f9b\u3057\u3066\u304f\u308c\u308b\u4f1a\u793e\u3092\u63a2\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u306e\u305f\u3081\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306f\u3001\u4f01\u696d\u306e\u900f\u660e\u6027\u3084\u793e\u4f1a\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u65b9\u6cd5\u3068\u5bc6\u63a5\u306b\u95a2\u4fc2\u3057\u3066\u3044\u307e\u3059\u3002 \u4f01\u696d\u306f\u3001\u304a\u5ba2\u69d8\u306b\u5bfe\u3057\u3066\u8aa0\u5b9f\u3067\u3042\u308c\u3070\u3042\u308b\u307b\u3069\u3088\u3044\u306e\u3067\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5f7c\u3089\u306e\u60a9\u307f\u3092\u89e3\u6c7a\u3059\u308b<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u30d6\u30e9\u30f3\u30c9\u306f\u3001\u6f5c\u5728\u9867\u5ba2\u304c\u62b1\u3048\u3066\u3044\u308b\u8ab2\u984c\u3092\u5e38\u306b\u628a\u63e1\u3057\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u901a\u3058\u3066\u89e3\u6c7a\u7b56\u3092\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u306f\u5b89\u5fc3\u3057\u3066\u8a71\u3092\u805e\u304f\u3053\u3068\u304c\u3067\u304d\u3001\u305d\u306e\u7d50\u679c\u3001\u3088\u308a\u5927\u304d\u306a\u4f53\u9a13\u3068\u3088\u308a\u5927\u304d\u306a\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u7d99\u7d9a\u6027<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306f\u901a\u5e38\u3001\u30d6\u30e9\u30f3\u30c9\u304b\u3089\u5727\u529b\u3092\u304b\u3051\u3089\u308c\u3066\u8feb\u5bb3\u3055\u308c\u308b\u3053\u3068\u3092\u597d\u307f\u307e\u305b\u3093\u3002 \u305d\u308c\u3088\u308a\u3082\u3001\u81ea\u5206\u304b\u3089\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u304d\u308b\u3088\u3046\u306a\u30b5\u30fc\u30d3\u30b9\u306b\u50be\u6ce8\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u308c\u306f\u3001\u76f8\u624b\u3092\u4e0d\u5feb\u306b\u3055\u305b\u308b\u3082\u306e\u3067\u3042\u308a\u3001\u30d7\u30ec\u30c3\u30b7\u30e3\u30fc\u306b\u306a\u308b\u3082\u306e\u3067\u3059\u3002 \u3082\u3061\u308d\u3093\u3001\u3053\u308c\u306f\u30d6\u30e9\u30f3\u30c9\u306b\u3068\u3063\u3066\u6709\u76ca\u306a\u3053\u3068\u3067\u306f\u306a\u304f\u3001\u60aa\u3044\u30dd\u30b8\u30b7\u30e7\u30cb\u30f3\u30b0\u3068\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u30a4\u30e1\u30fc\u30b8\u3092\u7372\u5f97\u3057\u3066\u3057\u307e\u3046\u304b\u3089\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3059\u308b\u306e\u306f\u30d6\u30e9\u30f3\u30c9\u6b21\u7b2c\u3067\u3059\u304c\u3001\u304a\u5ba2\u69d8\u304c\u672c\u5f53\u306b\u671b\u3093\u3067\u3044\u308b\u306e\u306f\u3001\u4f55\u304b\u554f\u984c\u3084\u30cb\u30fc\u30ba\u304c\u3042\u3063\u305f\u3068\u304d\u306b\u3001\u4fe1\u983c\u3057\u3066\u983c\u308c\u308b\u30d6\u30e9\u30f3\u30c9\u3067\u3042\u308b\u3053\u3068\u3067\u3059\u3002<\/span><\/p>\n<p class=\"p1\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306b\u3064\u3044\u3066\u8aad\u3080\u306e\u304c\u597d\u304d\u306a\u4eba\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u3064\u3044\u3066<\/a>\u5b66\u3076\u3068\u9762\u767d\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n<h2 id=\"How_to_Measure_Customer_Loyalty_Examples\"><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u6e2c\u5b9a\u65b9\u6cd5\u3002\u4f8b<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306b\u3064\u3044\u3066\u77e5\u308b\u305f\u3081\u306b\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u884c\u52d5\u3092\u7406\u89e3\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u306e\u6700\u521d\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u3059\u3002  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/measure-customer-loyalty-customer-satisfaction-surveys\/\"><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u6e2c\u5b9a<\/span><\/a><span style=\"font-weight: 400;\"> \u306f\u3001\u304a\u5ba2\u69d8\u306b\u76ee\u3092\u5411\u3051\u308b\u3053\u3068\u3067\u3059\u3002 \u30b3\u30e1\u30f3\u30c8\u304b\u3089\u53e3\u30b3\u30df\u306e\u7d39\u4ecb\u307e\u3067\u3001\u8033\u3092\u50be\u3051\u3001\u30e1\u30e2\u3092\u53d6\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u6226\u7565\u306e\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3068\u6539\u5584\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002 \u305d\u306e\u305f\u3081\u306b\u306f\u3001\u5fc5\u8981\u306a\u60c5\u5831\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306b\u7279\u5225\u306b\u8a2d\u8a08\u3055\u308c\u305f\u30e1\u30bd\u30c3\u30c9\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1.NPS &#8211; \u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fb\u30b9\u30b3\u30a2<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">QuestionPro CX\u306f\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u304b\u3089\u3088\u308a\u6df1\u3044\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u305f\u3081\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002 \u3068  <\/span><a href=\"https:\/\/www.questionpro.com\/es\/features\/nps-plus\/\"><span style=\"font-weight: 400;\">NPS+<\/span><\/a><span style=\"font-weight: 400;\">\u3068\u304b\u3001\u304a\u5ba2\u69d8\u306b0\u301c10\u70b9\u6e80\u70b9\u3067\u8a55\u4fa1\u3092\u304a\u9858\u3044\u3057\u3066\u3001\u3055\u3089\u306b\u4e00\u6b69\u8e0f\u307f\u8fbc\u3080\u3002 \u30e6\u30fc\u30b6\u30fc\u304c\u3042\u306a\u305f\u3092\u8a55\u4fa1\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u305d\u306e\u8a55\u4fa1\u3092\u88cf\u4ed8\u3051\u308b\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u304c\u3001\u3053\u308c\u306f\u8a55\u4fa1\u306e\u80cc\u5f8c\u306b\u3042\u308b\u300c\u539f\u56e0\u300d\u3068\u3082\u8a00\u3048\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u58f0\u306f\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u3088\u308a\u6df1\u3044\u6d1e\u5bdf\u3092\u5f97\u308b\u305f\u3081\u306e\u6700\u3082\u52b9\u679c\u7684\u306a\u65b9\u6cd5\u306e\u4e00\u3064\u3067\u3059\u3002 QuestionPro CX\u3067\u306f\u3001\u4ed6\u306e\u304a\u5ba2\u69d8\u306e\u30b3\u30e1\u30f3\u30c8\u3092\u95b2\u89a7\u30fb\u6295\u7968\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u304a\u5ba2\u69d8\u306f\u4ed6\u306e\u304a\u5ba2\u69d8\u306e\u4f53\u9a13\u8ac7\u3092\u77e5\u308a\u3001\u305d\u306e\u4f53\u9a13\u8ac7\u306b\u5171\u611f\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a  <\/span><a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\"><br \/>\n  <span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u6e2c\u5b9a\u306e\u305f\u3081\u306e\u512a\u308c\u305f\u30c4\u30fc\u30eb\u3067\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2.\u30ea\u30c3\u30ab\u30fc\u30c8\u5c3a\u5ea6<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u6e2c\u5b9a\u306b\u6700\u9069\u306a\u3082\u3046\u4e00\u3064\u306e\u30c4\u30fc\u30eb\u306f <\/span><a href=\"https:\/\/www.questionpro.com\/article\/likert-scale-survey-questions.html\"><br \/>\n  <span style=\"font-weight: 400;\">\u30ea\u30ab\u30fc\u30c8\u30fb\u30b9\u30b1\u30fc\u30eb<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u3053\u306e\u5c3a\u5ea6\u306f\u3001\u56de\u7b54\u8005\uff08\u3053\u306e\u5834\u5408\u306f\u9867\u5ba2\uff09\u306e\u614b\u5ea6\u3084\u610f\u898b\u3092\u8abf\u67fb\u30fb\u53ce\u96c6\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ea\u30ab\u30fc\u30c8\u30fb\u30b9\u30b1\u30fc\u30eb\u3067\u306f\u3001\u9867\u5ba2\u304c\u8cdb\u6210\u304b\u53cd\u5bfe\u304b\u3067\u56de\u7b54\u3059\u308b\u305f\u3081\u3001\u73fe\u5728\u306e\u30dd\u30a4\u30f3\u30c8\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u9577\u6240\u3068\u77ed\u6240\u306b\u3064\u3044\u3066\u60c5\u5831\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/loyalty-programs\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\"> \u6216\u3044\u306f\u305d\u306e\u6b20\u5982\u3002 \u3053\u306e\u5c3a\u5ea6\u3092\u4f7f\u3048\u3070\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u5f7c\u3089\u306e\u614b\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3.\u30bb\u30ad\u30e5\u30a2\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c7\u30c3\u30af\u30b9 &#8211; SCI<\/span><\/h3>\n<p style=\"padding-left: 40px;\"><i><span style=\"font-weight: 400;\">\u5b89\u5fc3\u3067\u304d\u308b\u9867\u5ba2\u306f\u975e\u5e38\u306b\u6e80\u8db3\u3057\u3001\u9593\u9055\u3044\u306a\u304f\u518d\u8cfc\u5165\u3057\u3001\u9593\u9055\u3044\u306a\u304f\u52e7\u3081\u305f\u3044\u3068\u601d\u3046\u3002 \u3053\u306e\u30cd\u30af\u30b5\u30b9\u304b\u3089\u5916\u308c\u305f\u9867\u5ba2\u306f\u3001\u89e3\u7d04\u3055\u308c\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002 3\u3064\u306e\u6307\u6a19\u3068\u306a\u308b\u8cea\u554f\u305d\u308c\u305e\u308c\u306b\u3064\u3044\u3066\u3001\u4e0a\u4f4d2\u3064\u306e\u30dc\u30c3\u30af\u30b9\u306b\u30b9\u30b3\u30a2\u304c\u5165\u308b\u56de\u7b54\u8005\u3092\u3059\u3079\u3066\u5206\u96e2\u3057\u3001\u5b89\u5168\u306a\u30e9\u30d9\u30eb\u3092\u8cbc\u308a\u307e\u3059\u3002 11\u70b9\u6e80\u70b9\uff080\uff5e10\u70b9\uff09\u30677\u70b9\u307e\u305f\u306f8\u70b9\u306e\u56de\u7b54\u8005\u306f\u3001\u5fe0\u5b9f\u3067\u3042\u308b\u3068\u8003\u3048\u3089\u308c\u308b\u304c\u3001\u5b89\u5168\u5730\u5e2f\u306b\u79fb\u52d5\u3059\u308b\u305f\u3081\u306e\u300c\u8ffd\u52a0\u300d\u4e8b\u9805\u304c\u5fc5\u8981\u3067\u3042\u308b\u3002<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u60c5\u5831\u306f\u3001\u9867\u5ba2\u306e\u7406\u89e3\u3092\u6df1\u3081\u3001\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u6e2c\u5b9a\u3057\u3001\u4e3b\u5f35\u3059\u308b\u305f\u3081\u306e\u3088\u308a\u826f\u3044\u6226\u7565\u3092\u4f5c\u308b\u305f\u3081\u306e\u5f37\u56fa\u306a\u57fa\u76e4\u3092\u6301\u3064\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">QuestionPro\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u3059\u3079\u3066\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\"><br \/>\n  <span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">NPS+\u306f\u3001\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u3092\u8d85\u3048\u305f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u6e2c\u5b9a\u306b\u5fc5\u8981\u306a\u3059\u3079\u3066\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">QuestionPro CX\u5c02\u7528\u3067\u3059\u3002 NPS\u30b9\u30b3\u30a2\u3092\u8a08\u7b97\u3057\u3001\u305d\u306e\u7406\u7531\u3092\u660e\u3089\u304b\u306b\u3057\u3001\u304a\u5ba2\u69d8\u304c\u3055\u3089\u306b\u60c5\u5831\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002 \u3059\u3079\u3066\u540c\u6642\u9032\u884c\u3067! \u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306b\u306f\u4f55\u304c\u6709\u52b9\u3067\u3001\u30c7\u30a3\u30b9\u30a8\u30a4\u30bf\u30fc\u306b\u306f\u4f55\u304c\u6709\u52b9\u3067\u306a\u3044\u304b\u3092\u77e5\u308b\u306b\u306f\u3001\u3053\u308c\u4ee5\u4e0a\u306e\u65b9\u6cd5\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u79c1\u305f\u3061\u306e <\/span><a href=\"https:\/\/www.questionpro.com\/nps-calculator\/\"><br \/>\n  <span style=\"font-weight: 400;\">NPS\u8a08\u7b97\u6a5f<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\"> \u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u3042\u306a\u305f\u306e\u30b9\u30b3\u30a2\u304c\u308f\u304b\u308a\u307e\u3059\u3002 \u7c21\u5358\u3067\u52b9\u679c\u7684\u3067\u3059\u3002 \u53d7\u3051\u53d6\u3063\u305f\u30b9\u30b3\u30a2\u3092\u5165\u529b\u3059\u308b\u3060\u3051\u3067\u3001\u3042\u3068\u306f\u79c1\u305f\u3061\u306b\u304a\u4efb\u305b\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u7372\u5f97\u3084\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6539\u5584\u6a5f\u4f1a\u3092\u898b\u51fa\u3059\u305f\u3081\u306e\u8a55\u4fa1\u4f5c\u6210\u306b\u3054\u8208\u5473\u306e\u3042\u308b\u65b9\u306f\u3001\u305c\u3072\u5f0a\u793e\u306e\u9867\u5ba2\u4f53\u9a13\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300cQuestionPro CX\u300d\u3092\u3054\u6d3b\u7528\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p><span data-preserver-spaces=\"true\"><strong>QuestionPro\u306f\u3001\u6700\u3082\u5148\u9032\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/strong>\u9867\u5ba2\u306e\u8003\u3048\u3084\u611f\u60c5\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u5f97\u308b\u306b\u306f\u3001\u4ee5\u4e0b\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002 <\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\n  <span data-preserver-spaces=\"true\">QuestionPro CX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/span><br \/>\n<\/a><span data-preserver-spaces=\"true\">\u4eca\u65e5\u304b\u3089<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/info.questionpro.com\/meetings\/kenneth-peterson\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u30d6\u30c3\u30af\u30c7\u30e2<\/strong><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u79c1\u305f\u3061\u306f\u7686\u3001\u4f55\u3089\u304b\u306e\u5f62\u3067\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6 [&hellip;]<\/p>\n","protected":false},"author":41,"featured_media":697184,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ 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