{"id":735378,"date":"2022-05-18T21:00:48","date_gmt":"2022-05-19T04:00:48","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8\/"},"modified":"2023-05-05T17:41:55","modified_gmt":"2023-05-05T17:41:55","slug":"%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8\/","title":{"rendered":"\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3002\u5b9a\u7fa9\u3001\u30b9\u30c6\u30fc\u30b8\u3001\u4f8b"},"content":{"rendered":"<p><span style=\"font-weight: 300;\">\u826f\u3044\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u304a\u5ba2\u69d8\u304c\u305f\u3069\u308b\u30c7\u30b8\u30bf\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\uff08DCJ\uff09\u3092\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 \u6700\u7d42\u7684\u306b\u8cfc\u5165\u306b\u81f3\u308b\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u826f\u3044\u7d50\u679c\u3092\u671b\u3080\u306a\u3089\u6700\u9069\u5316\u3055\u308c\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u305d\u306e\u305f\u3081\u3001\u3042\u306a\u305f\u304c\u8208\u5473\u3092\u6301\u3061\u305d\u3046\u306a\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u52e7\u3081\u308b\u4f01\u696d\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002 Hulu\u3084Netflix\u306e\u3088\u3046\u306a\u30b9\u30c8\u30ea\u30fc\u30df\u30f3\u30b0\u30b5\u30fc\u30d3\u30b9\u3067\u3082\u3001\u3042\u306a\u305f\u304c\u597d\u304d\u305d\u3046\u306a\u6620\u753b\u3084\u30b7\u30ea\u30fc\u30ba\u3092\u63d0\u6848\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u3066\u3044\u307e\u3059\u3002 \u4e00\u756a\u5b09\u3057\u3044\u306e\u306f\u3001\u3053\u308c\u3089\u306e\u6226\u7565\u304c\u5076\u7136\u3067\u306f\u306a\u3044\u3053\u3068\u3067\u3059\u3002 \u305d\u306e\u80cc\u666f\u306b\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e<\/a>\u3088\u3046\u306a\u30c4\u30fc\u30eb\u3092\u4f7f\u3063\u3066\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u6226\u7565\u3092\u69cb\u7bc9\u3059\u308b\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u53d6\u308a\u7d44\u307f\u304c\u3042\u308a\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u4f01\u696d\u306b\u3068\u3063\u3066\u6700\u5927\u306e\u8ab2\u984c\u306e\u3072\u3068\u3064\u306f\u3001\u304a\u5ba2\u69d8\u304c\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u304b\u3092\u77e5\u308b\u3053\u3068\u3067\u3059\u3002 \u305d\u306e\u671f\u5f85\u306b\u3069\u3046\u5fdc\u3048\u308b\u306e\u304b\uff1f \u8cfc\u5165\u306e\u610f\u601d\u6c7a\u5b9a\u306b\u6700\u3082\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u77ac\u9593\u3084\u5834\u6240\u3068\u306f\uff1f  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\u4f55\u304b\u3001\u305d\u306e5\u3064\u306e\u30b9\u30c6\u30fc\u30b8\u3068\u3044\u304f\u3064\u304b\u306e\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f\u3001\u3053\u306e\u8a18\u4e8b\u304c\u6700\u9069\u3067\u3059\u3002<\/span><\/p>\n<div class=\"tags-wrap\">\n<p class=\"content-index\" style=\"margin-top: 0;\">\u30b3\u30f3\u30c6\u30f3\u30c4\u30a4\u30f3\u30c7\u30c3\u30af\u30b9<\/p>\n<ol style=\"font-weight: 400; margin: 0px 30px; line-height: 22px;\">\n<li style=\"lisy-style-type: decimal;\"><a href=\"#Digital_Customer_Journey_Definition\">\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5b9a\u7fa9<\/a><\/li>\n<li style=\"lisy-style-type: decimal;\"><a href=\"#Optimizing_the_Digital_Customer_Journey\">\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6700\u9069\u5316\u3059\u308b<\/a><\/li>\n<li style=\"lisy-style-type: decimal;\"><a href=\"#5_Stages_of_the_Digital_Customer_Journey\">\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e5\u3064\u306e\u30b9\u30c6\u30fc\u30b8<\/a><\/li>\n<li style=\"lisy-style-type: decimal;\"><a href=\"#Example_of_Digital_Customer_Journey\">\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4f8b<\/a><\/li>\n<li style=\"lisy-style-type: decimal;\"><a href=\"#Conclusion\">\u7d50\u8ad6<\/a><\/li>\n<\/ol>\n<\/div>\n<h2 id=\"Digital_Customer_Journey_Definition\">\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\uff1f<\/h2>\n<p><span style=\"font-weight: 300;\">\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\uff08DCJ\uff09\u3068\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u884c\u3046\u30d7\u30ed\u30bb\u30b9\u306e\u3053\u3068\u3067\u3059\u3002 \u30e6\u30fc\u30b6\u30fc\u304c\u30cb\u30fc\u30ba\u3092\u8a8d\u8b58\u3057\u305f\u77ac\u9593\u304b\u3089\u3001\u305d\u308c\u3092\u6e80\u305f\u3059\u3001\u3042\u308b\u3044\u306f\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u624b\u306b\u5165\u308c\u308b\u307e\u3067\u304c\u4e00\u9023\u306e\u6d41\u308c\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u300c\u8a8d\u77e5\u300d\u300c\u691c\u8a0e\u300d\u300c\u8cfc\u5165\u300d\u300c\u4fdd\u6301\u300d\u300c\u652f\u6301\u300d\u306e5\u3064\u306e\u30d5\u30a7\u30fc\u30ba\u3067\u69cb\u6210\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u30e6\u30fc\u30b6\u30fc\u306f\u3001\u3053\u306e5\u3064\u306e\u30d5\u30a7\u30fc\u30ba\u306e\u4e2d\u3067\u3001\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3068\u63a5\u3059\u308b\u305f\u3073\u306b\u3069\u3046\u611f\u3058\u308b\u304b\u306b\u3088\u3063\u3066\u3001\u3042\u306a\u305f\u306e\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u8cb7\u3046\u304b\u3001\u6368\u3066\u308b\u304b\u3092\u6c7a\u3081\u308b\u306e\u3067\u3059\u3002 \u307e\u305f\u3001\u30e6\u30fc\u30b6\u30fc\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3001\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3001\u3059\u3079\u3066\u306e\u30b9\u30c6\u30fc\u30b8\u3092\u53ef\u8996\u5316\u3059\u308b\u6700\u5584\u306e\u65b9\u6cd5\u306f  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/user-journey-map\/\"><br \/>\n  <span style=\"font-weight: 300;\">\u30e6\u30fc\u30b6\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7<\/span><br \/>\n<\/a><span style=\"font-weight: 300;\">.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u5404\u30d5\u30a7\u30fc\u30ba\u306b\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/customer-touchpoints\/\"><br \/>\n  <span style=\"font-weight: 300;\">\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8<\/span><br \/>\n<\/a><span style=\"font-weight: 300;\">. \u30e6\u30fc\u30b6\u30fc\u3068\u4f01\u696d\u306e\u51fa\u4f1a\u3044\u306e\u63a5\u70b9\u3092\u6307\u3059\u8a00\u8449\u3067\u3059\u3002 DCJ\u306f\u3001\u3053\u308c\u3089\u306e\u7a93\u53e3\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u306b\u69cb\u7bc9\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u3082\u3061\u308d\u3093\u3001\u3053\u306e\u65c5\u306f\u3059\u3079\u3066\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u3068\u3063\u3066\u540c\u3058\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u6d88\u8cbb\u8005\u306e\u30bf\u30a4\u30d7\u306b\u3088\u3063\u3066\u3001\u305d\u306e\u65c5\u306f\u7570\u306a\u308b\u3002\u3057\u305f\u304c\u3063\u3066\u3001\u3053\u308c\u3089\u306e\u9867\u5ba2\u63a5\u70b9\u3068\u306e\u95a2\u4fc2\u3082\u7570\u306a\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">DCJ\u306f\u30d7\u30ed\u30bb\u30b9\u306e\u8a18\u8ff0\u7684\u306a\u30c4\u30fc\u30eb\u3067\u3042\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u5b9f\u7528\u7684\u306a\u3082\u306e\u3067\u3082\u3042\u308a\u307e\u3059\u3002 \u3088\u308a\u826f\u3044\u8ca9\u58f2\u6a5f\u4f1a\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u6700\u9069\u5316\u30d7\u30ed\u30bb\u30b9\u306e\u6700\u521d\u306e\u30b9\u30c6\u30c3\u30d7\u3068\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<blockquote>\n<p class=\"p1\">\u3092\u4f5c\u6210\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-canvas\/\"><br \/>\n  <span class=\"s1\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30ad\u30e3\u30f3\u30d0\u30b9<\/span><br \/>\n<\/a>\u3092\u4f5c\u6210\u3057\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<\/blockquote>\n<h2><\/h2>\n<h2 id=\"Optimizing_the_Digital_Customer_Journey\">\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6700\u9069\u5316\u3059\u308b\u7406\u7531\u3068\u306f\uff1f<\/h2>\n<p><span style=\"font-weight: 300;\">\u3078\u306e\u3053\u3060\u308f\u308a <\/span><a href=\"https:\/\/www.questionpro.com\/cx\/why\/5-pillars.html\"><br \/>\n  <span style=\"font-weight: 300;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/span><br \/>\n<\/a><span style=\"font-weight: 300;\"> \u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u5dee\u5225\u5316\u8981\u56e0\u3068\u3057\u3066\u3001\u4fa1\u683c\u3084\u88fd\u54c1\u3092\u51cc\u99d5\u3057\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u6226\u7565\u306e\u6210\u529f\u306f\u3001\u7d44\u7e54\u5185\u306e\u3055\u307e\u3056\u307e\u306a\u5206\u91ce\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u57fa\u3065\u3044\u3066\u3044\u307e\u3059\u3002 \u3057\u304b\u3057\u3001\u4e3b\u306b<a href=\"https:\/\/www.questionpro.com\/blog\/digital-customer-experience\/\">\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u304a\u3051\u308b<\/a>\u5f7c\u3089\u306e\u5f79\u5272\u306e\u91cd\u8981\u6027\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306b\u95a2\u3057\u3066\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u4eca\u65e5\u3001\u4f01\u696d\u3068\u9867\u5ba2\u306e\u95a2\u4fc2\u3092\u7ba1\u7406\u3059\u308b\u4e0a\u3067\u969b\u7acb\u3063\u3066\u3044\u308b\u4e3b\u306a\u30c8\u30ec\u30f3\u30c9\u306f\u3001\u3088\u308a\u591a\u304f\u306e\u60c5\u5831\u3092\u6301\u3061\u3001\u30cf\u30a4\u30d1\u30fc\u30b3\u30cd\u30af\u30c6\u30c3\u30c9\u3067\u3001\u81ea\u5df1\u5145\u8db3\u7684\u3067\u3001\u8981\u6c42\u304c\u9ad8\u304f\u3001\u3088\u308a\u611f\u60c5\u7684\u306a\u6d88\u8cbb\u8005\u3067\u3042\u308b\u3053\u3068\u3067\u3059\u3002 \u540c\u69d8\u306b\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u958b\u8a2d\u3057\u3001\u305d\u308c\u3089\u3092\u6b63\u3057\u304f\u7d71\u5408\u3059\u308b\u3053\u3068\u3082\u5909\u9769\u306e\u4e00\u3064\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u3053\u3053\u306b\u3001\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u91cd\u8981\u6027\u304c\u3042\u308a\u307e\u3059\u3002 \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u306e\u76ee\u7684\u306f\u8cfc\u8cb7\u3092\u5b9f\u884c\u3059\u308b\u3053\u3068\u3067\u3059\u304c\u3001\u9867\u5ba2\u304c\u901a\u904e\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u4eca\u3084\u8cfc\u8cb7\u305d\u306e\u3082\u306e\u3068\u540c\u3058\u304f\u3089\u3044\u91cd\u8981\u3067\u3059\u3002 \u3064\u307e\u308a\u3001\u304a\u5ba2\u69d8\u304c\u8cfc\u5165\u3059\u308b\u307e\u3067\u306e\u9593\u306b\u3001\u5feb\u9069\u3067\u6469\u64e6\u306e\u306a\u3044\u4f53\u9a13\u3092\u3057\u306a\u3051\u308c\u3070\u3001\u307b\u3068\u3093\u3069\u306e\u5834\u5408\u3001\u76ee\u7684\u5730\u306b\u5230\u9054\u3059\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/span><\/p>\n<blockquote><p>\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u3064\u3044\u3066\u304a\u8aad\u307f\u306b\u306a\u308a\u305f\u3044\u65b9\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-vs-customer-experience\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff1a\u305d\u306e\u9055\u3044<\/a>\u306b\u3064\u3044\u3066\u5b66\u3076\u3053\u3068\u3082\u8208\u5473\u6df1\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p><\/blockquote>\n<h2><\/h2>\n<h2 id=\"5_Stages_of_the_Digital_Customer_Journey\">\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e5\u3064\u306e\u30b9\u30c6\u30fc\u30b8<\/h2>\n<p><span style=\"font-weight: 300;\">\u30aa\u30f3\u30e9\u30a4\u30f3\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5834\u5408\u306e\u5404\u30d5\u30a7\u30fc\u30ba\u3092\u898b\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<ol>\n<li aria-level=\"1\">\n<h3>\u30a2\u30a6\u30a7\u30a2\u30cd\u30b9\uff08\u5148\u884c\u8ca9\u58f2\uff09<\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 300;\">\u6c17\u3065\u304d\u3084\u767a\u898b\u306e\u6bb5\u968e\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u30cb\u30fc\u30ba\u3092\u6301\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u8a8d\u8b58\u3059\u308b\u3068\u3053\u308d\u3067\u3059\u3002 \u3092\u5ff5\u982d\u306b\u7f6e\u3044\u3066\u304f\u3060\u3055\u3044\u3002  <\/span><span style=\"font-weight: 300;\">&#8220;\u30cb\u30fc\u30ba &#8220;\u3068\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b\u5e83\u3044\u6982\u5ff5\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u4f8b\u3048\u3070\u3001\u3042\u308b\u30d6\u30e9\u30f3\u30c9\u306e\u304a\u83d3\u5b50\u306e\u65b0\u3057\u3044\u5473\u3092\u8a66\u3057\u3066\u307f\u305f\u3044\u3068\u3044\u3046\u30cb\u30fc\u30ba\u304c\u3042\u308a\u307e\u3059\u3002 \u305d\u306e\u5473\u306e\u5b58\u5728\u3092\u77e5\u3089\u306a\u304b\u3063\u305f\u306e\u306b\u3001\u7a81\u7136\u3001\u767a\u898b\u3057\u3066\u3057\u307e\u3046\u3002 \u3042\u308b\u3044\u306f\u3001\u4f8b\u3048\u3070\u3001Instagram\u306e\u30d5\u30a3\u30fc\u30c9\u3067\u898b\u305f\u6295\u7a3f\u3092\u3082\u3068\u306b\u3001\u30de\u30c3\u30b5\u30fc\u30b8\u3092\u53d7\u3051\u305f\u3044\u3068\u611f\u3058\u305f\u3068\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u30c7\u30a3\u30b9\u30ab\u30d0\u30ea\u30fc\u306f\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u306b\u306a\u308b\u524d\u3001\u4f8b\u3048\u3070\u53cb\u4eba\u3068\u306e\u4f1a\u8a71\u3001\u30b7\u30e7\u30c3\u30d7\u306e\u30a6\u30a3\u30f3\u30c9\u30a6\u3001\u30c6\u30ec\u30d3\u30b3\u30de\u30fc\u30b7\u30e3\u30eb\u306a\u3069\u3001\u30aa\u30d5\u30e9\u30a4\u30f3\u3067\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u4e00\u822c\u7684\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u306f\u30aa\u30d5\u30e9\u30a4\u30f3\u3067\u59cb\u307e\u308a\u3001\u30c7\u30b8\u30bf\u30eb\u306b\u79fb\u884c\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 300;\">\u3082\u3057\u3042\u306a\u305f\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u3064\u3044\u3066\u8aad\u3080\u306e\u304c\u597d\u304d\u306a\u3089\u3001\u81ea\u5206\u81ea\u8eab\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u69cb\u7bc9\u3059\u308b\u65b9\u6cd5\u3092\u5b66\u3076\u306e\u306f\u4fa1\u5024\u304c\u3042\u308b\u3068\u601d\u3046\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-mapping\/\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <span style=\"font-weight: 300;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7<\/span><br \/>\n<\/a><span style=\"font-weight: 300;\">.<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 300;\">100\uff05\u30c7\u30b8\u30bf\u30eb\u306e\u30d7\u30ed\u30bb\u30b9\u3067\u8a71\u3092\u9032\u3081\u308b\u3053\u306e\u5834\u5408\u3001\u8a8d\u77e5\u306e\u6bb5\u968e\u306b\u81f3\u308b\u306b\u306f\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3001\u691c\u7d22\u30a8\u30f3\u30b8\u30f3\u3001\u3042\u308b\u3044\u306f\u30e1\u30c7\u30a3\u30a2\u306e\u30b9\u30dd\u30f3\u30b5\u30fc\u8a18\u4e8b\u306a\u3069\u3001\u5e83\u544a\u3092\u5229\u7528\u3059\u308b\u306e\u304c\u4e00\u822c\u7684\u306a\u65b9\u6cd5\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u307e\u305f\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u4e0a\u306e\u63a8\u85a6\u306b\u3088\u3063\u3066\u767a\u898b\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3042\u308a\u3001\u305d\u3053\u3067\u306f\u30a4\u30f3\u30d5\u30eb\u30a8\u30f3\u30b5\u30fc\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u304c\u6d3b\u8e8d\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u3068\u306f\u3044\u3048\u3001\u3053\u306e\u7b2c\u4e00\u6bb5\u968e\u306f\u30e6\u30fc\u30b6\u30fc\u306b\u3068\u3063\u3066\u53d7\u52d5\u7684\u306a\u3082\u306e\u3067\u3042\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u7acb\u5834\u3067\u306f\u4f55\u306e\u52aa\u529b\u3082\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002 \u5e83\u544a\u3092\u89b3\u5bdf\u3057\u305f\u308a\u3001\u53cb\u4eba\u304c\u7279\u5b9a\u306e\u30d6\u30e9\u30f3\u30c9\u306b\u3064\u3044\u3066\u8a71\u3057\u3066\u3044\u308b\u306e\u3092\u805e\u3044\u305f\u308a\u3057\u3066\u3001\u30cb\u30fc\u30ba\u3092\u767a\u898b\u3059\u308b\u306e\u3067\u3059\u3002 \u3055\u3089\u306b\u8abf\u67fb\u3059\u308b\u3053\u3068\u306b\u306a\u308c\u3070\u3001\u6b21\u306e\u30d5\u30a7\u30fc\u30ba\u306b\u9032\u3080\u3002<\/span><\/p>\n<h3>2.\u914d\u616e\uff08\u5148\u884c\u8ca9\u58f2\uff09<\/h3>\n<p><span style=\"font-weight: 300;\">\u30c7\u30b8\u30bf\u30eb\u30b3\u30f3\u30b5\u30a4\u30b9\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u7b2c2\u6bb5\u968e\u3067\u3059\u3002 \u3053\u306e\u6642\u70b9\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u767a\u898b\u3057\u305f\u3082\u306e\u306b\u3064\u3044\u3066\u8003\u3048\u3001\u3069\u3053\u3067\u8cb7\u3046\u304b\u3092\u691c\u8a0e\u3057\u59cb\u3081\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u3053\u3053\u304b\u3089\u304c\u691c\u7d22\u4f5c\u696d\u306e\u59cb\u307e\u308a\u3067\u3059\u3002 \u30d6\u30e9\u30f3\u30c9\u306f\u3001SEO\u3084SEM\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u6226\u7565\u3092\u901a\u3058\u3066\u3001\u30e1\u30fc\u30eb\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3084\u7b2c\u4e09\u8005\u30b5\u30a4\u30c8\u3067\u306e\u30ec\u30d3\u30e5\u30fc\u3001\u30b9\u30dd\u30f3\u30b5\u30fc\u8a18\u4e8b\u306a\u3069\u3092\u767a\u4fe1\u3059\u308b\u3053\u3068\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u30ea\u30fc\u30c1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u691c\u8a0e\u306f\u3001\u3059\u3079\u3066\u304c\u304b\u304b\u3063\u3066\u3044\u308b\u305f\u3081\u3001\u304a\u305d\u3089\u304f\u591a\u304f\u306e\u4f01\u696d\u304c\u3088\u308a\u591a\u304f\u306e\u8cc7\u91d1\u3092\u6295\u5165\u3059\u308b\u6bb5\u968e\u3067\u3042\u308b\u3002 \u30d3\u30b8\u30cd\u30b9\u306f\u3001\u6d88\u8cbb\u8005\u306e\u5fc3\u306e\u4e2d\u3067\u7af6\u4e89\u3057\u3001\u6700\u521d\u306e\u30b9\u30dd\u30c3\u30c8\u3092\u7372\u5f97\u3059\u308b\u305f\u3081\u306b\u3001\u69d8\u3005\u306a\u30c7\u30b8\u30bf\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u3067\u30e6\u30fc\u30b6\u30fc\u3092\u9b45\u4e86\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u3053\u306e\u3068\u304d\u3001\u6f5c\u5728\u7684\u306a\u9867\u5ba2\u306f\u3001\u7af6\u5408\u4ed6\u793e\u304c\u63d0\u4f9b\u3057\u306a\u3044\u3082\u306e\u3092\u3042\u306a\u305f\u304c\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u7406\u89e3\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002 \u305d\u3057\u3066\u3001\u3059\u3067\u306b\u8ff0\u3079\u305f\u3088\u3046\u306b\u3001\u60c5\u5831\u63d0\u4f9b\u3060\u3051\u3067\u306a\u304f\u3001\u611f\u60c5\u7684\u306a\u30d7\u30ed\u30bb\u30b9\u3067\u3082\u3042\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u691c\u8a0e\u6bb5\u968e\u3067\u306f\u3001\u7af6\u5408\u3068\u306e\u5dee\u5225\u5316\u3084\u81ea\u793e\u30d6\u30e9\u30f3\u30c9\u306e\u4ed8\u52a0\u4fa1\u5024\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u809d\u8981\u3067\u3059\u3002 \u30cb\u30fc\u30ba\u3092\u4e00\u5ea6\u89e3\u6c7a\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u771f\u306b\u7406\u89e3\u3059\u308b\u3053\u3068\u3067  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/user-persona\/\"><br \/>\n  <span style=\"font-weight: 300;\">\u30e6\u30fc\u30b6\u30fc\u30da\u30eb\u30bd\u30ca<\/span><br \/>\n<\/a><span style=\"font-weight: 300;\">\u306e\u3061\u306b\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u3068\u306a\u308b\u3088\u3046\u306a\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u3068\u306a\u308b\u30e6\u30fc\u30b6\u30fc\u306e\u30da\u30eb\u30bd\u30ca\u3067\u3059\u3002 <\/span> <\/p>\n<h3>3.\u8cfc\u5165\uff08\u8ca9\u58f2\u5f8c\uff09<\/h3>\n<p><span style=\"font-weight: 300;\">\u3044\u3088\u3044\u3088\u8cb7\u3044\u6642\u3067\u3059\u3002 \u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u4f53\u9a13\u304c\u3044\u304b\u306b\u91cd\u8981\u3067\u3042\u308b\u304b\u306f\u3001\u3044\u304f\u3089\u8868\u73fe\u3057\u3066\u3082\u3057\u304d\u308c\u307e\u305b\u3093\u3002 \u4f8b\u3048\u3070\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u4f7f\u3044\u52dd\u624b\u304c\u60aa\u3051\u308c\u3070\u3001\u96e2\u308c\u3066\u3044\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002 \u307e\u305f\u3001\u624b\u9806\u304c\u591a\u3059\u304e\u305f\u308a\u3001\u5e0c\u671b\u3059\u308b\u652f\u6255\u3044\u65b9\u6cd5\u3067\u6c7a\u6e08\u3067\u304d\u306a\u3044\u5834\u5408\u306f\u3001\u9000\u4f1a\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u30ab\u30fc\u30c8\u653e\u68c4\u306f\u3001\u591a\u304f\u306eE\u30b3\u30de\u30fc\u30b9\u306b\u304a\u3044\u3066\u91cd\u8981\u306a\u554f\u984c\u3067\u3059\u3002 \u4f1a\u793e\u306e\u30c7\u30b8\u30bf\u30eb\u5316\u6226\u7565\u306e\u4e2d\u3067\u3001\u3053\u308c\u307e\u3067\u306e\u4ed5\u4e8b\u3092\u5931\u308f\u306a\u3044\u305f\u3081\u306b\u306f\u3001\u55b6\u696d\u30d7\u30ed\u30bb\u30b9\u306e\u6700\u9069\u5316\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u3042\u306a\u305f\u306e\u9867\u5ba2\u306f\u3001\u305d\u306e\u4ee3\u308f\u308a\u306b\u3001\u3088\u308a\u30a2\u30af\u30bb\u30b9\u3057\u3084\u3059\u3044\u5225\u306e\u5834\u6240\u306b\u884c\u3063\u3066\u3057\u307e\u3046\u305f\u3081\u3001\u6f5c\u5728\u7684\u306a\u9867\u5ba2\u3092\u5931\u3063\u3066\u3057\u307e\u3046\u306e\u3067\u3059\u3002 \u305d\u306e\u305f\u3081\u306b\u306f\u3001\u304a\u5ba2\u3055\u307e\u304c\u3067\u304d\u308b\u3060\u3051\u7c21\u5358\u306b\u3001\u6469\u64e6\u306a\u304f\u8cfc\u5165\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002 \u3082\u3057\u3001\u3042\u306a\u305f\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u30b3\u30de\u30fc\u30b9\u3067\u4f55\u304b\u3092\u8cfc\u5165\u3059\u308b\u306e\u304c\u9762\u5012\u3060\u3068\u611f\u3058\u305f\u3089\u3001\u5f7c\u3089\u306f\u3042\u306a\u305f\u306e\u7af6\u5408\u4ed6\u793e\u306b\u76ee\u3092\u5411\u3051\u308b\u3067\u3057\u3087\u3046\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u4f8b\u3048\u3070\u3001\u30c7\u30fc\u30bf\u306e\u81ea\u52d5\u5165\u529b\u306a\u3069\u306e\u4ee3\u66ff\u624b\u6bb5\u3092\u63d0\u4f9b\u3057\u305f\u308a\u3001\u7570\u306a\u308b\u6c7a\u6e08\u65b9\u6cd5\u3092\u7528\u610f\u3057\u305f\u308a\u3001\u7af6\u4e89\u529b\u306e\u3042\u308b\u914d\u9001\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u8cfc\u5165\u30d7\u30ed\u30bb\u30b9\u3092\u5bb9\u6613\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u306f\u3001\u6700\u5f8c\u306e\u77ac\u9593\u306b\u8cfc\u8cb7\u610f\u6b32\u3092\u5931\u308f\u305b\u306a\u3044\u305f\u3081\u306b\u5fc5\u8981\u4e0d\u53ef\u6b20\u306a\u3082\u306e\u3067\u3059\u3002<\/span><\/p>\n<h3>4.\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\uff08\u8ca9\u58f2\u5f8c\uff09<\/h3>\n<p><span style=\"font-weight: 300;\">\u8cfc\u5165\u304c\u7d42\u308f\u3063\u305f\u3089\u3001\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u306b\u79fb\u308a\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3067\u306e\u7d4c\u9a13\u304c\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u3082\u306e\u3067\u3042\u308c\u3070\u3001\u304a\u5ba2\u69d8\u3092\u8aac\u5f97\u3059\u308b\u306e\u306f\u305a\u3063\u3068\u7c21\u5358\u3067\u3057\u3087\u3046\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u3069\u3046\u3084\u308b\u3093\u3067\u3059\u304b\uff1f \u305d\u308c\u306f\u3001\u96fb\u8a71\u3067\u306e\u30a2\u30d5\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u3067\u3042\u3063\u305f\u308a\u3001\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u304a\u5ba2\u69d8\u306b\u63a5\u89e6\u3057\u3001\u8cfc\u5165\u6642\u306e\u7279\u5225\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3042\u3063\u305f\u308a\u3057\u307e\u3059\u3002 \u8fc5\u901f\u306a\u5bfe\u5fdc\u3092\u3059\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u306e\u5370\u8c61\u304c\u826f\u304f\u306a\u308a\u3001\u4f55\u3088\u308a\u3082\u304a\u5ba2\u69d8\u306e\u30e9\u30a4\u30d5\u30bf\u30a4\u30e0\u30b5\u30a4\u30af\u30eb\u7387\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u9867\u5ba2\u3068\u306e\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306b\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30c1\u30fc\u30e0\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u304c\u5b9f\u65bd\u3067\u304d\u308b\u6226\u7565\u306f\u3055\u307e\u3056\u307e\u3067\u3059\u3002 \u305d\u308c\u306f\u3001\u8cfc\u5165\u306e\u4fa1\u5024\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u8ffd\u52a0\u8cc7\u6599\u306e\u9001\u4ed8\u3001\u9867\u5ba2\u30aa\u30f3\u30e9\u30a4\u30f3\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u306e\u4f5c\u6210\u3001CX\u5c02\u9580\u5bb6\u306b\u3088\u308b\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u306e\u7d99\u7d9a\u306a\u3069\u3067\u3059\u3002  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/what-are-online-surveys\/\"><br \/>\n  <span style=\"font-weight: 300;\">\u30aa\u30f3\u30e9\u30a4\u30f3\u8abf\u67fb<\/span><br \/>\n<\/a><span style=\"font-weight: 300;\">\u3092\u5b9f\u65bd\u3057\u3001\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3059\u308b\u73fe\u5728\u306e\u7d4c\u9a13\u306b\u3064\u3044\u3066\u3088\u308a\u8a73\u3057\u304f\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">Retention\u306e\u6bb5\u968e\u3067\u306f\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306b\u300c\u81ea\u5206\u306f\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u5b58\u5728\u3060\u300d\u3068\u611f\u3058\u3066\u3082\u3089\u3046\u3053\u3068\u304c\u30dd\u30a4\u30f3\u30c8\u306b\u306a\u308a\u307e\u3059\u3002  <\/span><\/p>\n<h3>5.\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc\uff08\u3042\u3089\u3086\u308b\u30d3\u30b8\u30cd\u30b9\u304c\u9867\u5ba2\u3092\u6c42\u3081\u308b\u306e\u306f\u3053\u3053\u3067\u3042\u308b\uff09<\/h3>\n<p><span style=\"font-weight: 300;\">\u305d\u3057\u3066\u6700\u5f8c\u306b\u3001\u3053\u306e\u6e80\u8db3\u3057\u305f\u304a\u5ba2\u3055\u307e\u304c\u3001\u4ed6\u306e\u6f5c\u5728\u7684\u306a\u304a\u5ba2\u3055\u307e\u306b\u5f53\u793e\u3092\u63a8\u85a6\u3057\u3066\u3044\u305f\u3060\u304f\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002 \u305d\u306e\u610f\u5473\u3067\u3001VOC\uff08Voice of Customer\uff09\u306b\u306f\u8033\u3092\u50be\u3051\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002 VOC\u306e\u610f\u5473\u3067\u3082\u8aac\u660e\u3057\u305f\u3088\u3046\u306b\u3001\u304a\u5ba2\u69d8\u3068\u305d\u306e\u611f\u52d5\u3092\u4e2d\u5fc3\u306b\u636e\u3048\u305f\u65b9\u6cd5\u8ad6\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u304a\u5ba2\u69d8\u306e\u58f0\u306b\u3064\u3044\u3066\u8aad\u3093\u3067\u9762\u767d\u3044\u3068\u611f\u3058\u305f\u3089\u3001\u4ee5\u4e0b\u306e\u3082\u306e\u3092\u898b\u76f4\u3057\u3066\u307f\u3066\u306f\u3044\u304b\u304c\u3067\u3057\u3087\u3046\u304b\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/survey-templates\/voice-of-the-customer-surveys\/\"><br \/>\n  <span style=\"font-weight: 300;\">VOC\u8abf\u67fb\u306e\u8cea\u554f\u3068\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/span><br \/>\n<\/a><span style=\"font-weight: 300;\">. <\/span> <\/p>\n<p><span style=\"font-weight: 300;\">\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\"><br \/>\n  <span style=\"font-weight: 300;\">NPS<\/span><br \/>\n<\/a><span style=\"font-weight: 300;\"> \u306f\u4f55\u306a\u306e\u304b\u3001\u305d\u306e\u305f\u3081\u306b\u4f55\u3092\u5909\u3048\u308b\u3079\u304d\u306a\u306e\u304b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3092\u901a\u3058\u3066\u63d0\u8a00\u3057\u3066\u3044\u307e\u3059\u3002 \u9867\u5ba2\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u306f\u3001\u65b0\u898f\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u3053\u3068\u3088\u308a\u3082\u306f\u308b\u304b\u306b\u53ce\u76ca\u6027\u304c\u9ad8\u3044\u3053\u3068\u3092\u8003\u3048\u308b\u3068\u3001\u7dad\u6301\u3057\u305f\u9867\u5ba2\u304c\u5f53\u793e\u3092\u63a8\u85a6\u3057\u3066\u304f\u308c\u308c\u3070\u3001\u53ce\u76ca\u6027\u306f\u6025\u4e0a\u6607\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3002<\/span><\/p>\n<h2 id=\"Example_of_Digital_Customer_Journey\">\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4f8b\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u30ae\u30bf\u30fc\u3092\u8cfc\u5165\u3059\u308b\u5834\u5408<\/h2>\n<p><span style=\"font-weight: 300;\">\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5404\u30b9\u30c6\u30fc\u30b8\u304c\u8aac\u660e\u3055\u308c\u305f\u3068\u3053\u308d\u3067\u3001\u7c21\u5358\u306a\u4f8b\u3067\u3059\u3079\u3066\u306e\u30d5\u30a7\u30fc\u30ba\u3092\u78ba\u8a8d\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u4f8b\u3048\u3070\u3001\u30ae\u30bf\u30fc\u3092\u8cfc\u5165\u3057\u305f\u3044\u3068\u3057\u307e\u3059\u3002 \u3067\u306e  <\/span><b>\u610f\u8b58<\/b><span style=\"font-weight: 300;\"> \u306e\u6bb5\u968e\u3067\u3001\u697d\u5668\u3092\u7fd2\u3044\u305f\u3044\u3068\u601d\u3046\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 \u643a\u5e2f\u96fb\u8a71\u306f\u3001\u3042\u306a\u305f\u304c\u30ae\u30bf\u30fc\u3092\u5b66\u3076\u3053\u3068\u306b\u8208\u5473\u3092\u6301\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u53cb\u4eba\u3068\u8a71\u3059\u306e\u3092\u300c\u805e\u3044\u305f\u300d\u306e\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u305d\u3057\u3066\u4eca\u3001\u3042\u306a\u305f\u306e\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3084\u3042\u306a\u305f\u304c\u8a2a\u308c\u308b\u3059\u3079\u3066\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306f\u3001\u3042\u306a\u305f\u306b &#8220;\u5e02\u5834\u3067\u6700\u9ad8\u306e\u30ae\u30bf\u30fc &#8220;\u3092\u8ca9\u58f2\u3057\u305f\u3044\u4f01\u696d\u306e\u5e83\u544a\u3067\u6ea2\u308c\u3066\u3044\u307e\u3059\u3002 \u8a8d\u77e5\u3084\u767a\u898b\u306e\u6bb5\u968e\u3067\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u30fb\u30c1\u30e3\u30f3\u30cd\u30eb\u306b\u8868\u793a\u3055\u308c\u308b\u5e83\u544a\u3092\u8aad\u3080\u4ee5\u5916\u306b\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u52aa\u529b\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u6b21\u306e\u30b9\u30c6\u30fc\u30b8\u3078 <\/span><b>\u8003\u5bdf<\/b><span style=\"font-weight: 300;\">\u3068\u3044\u3046\u306e\u306f\u3001\u30ae\u30bf\u30fc\u3092\u8cfc\u5165\u3059\u308b\u3068\u3044\u3046\u30a2\u30a4\u30c7\u30a2\u306b\u3064\u3044\u3066\u719f\u8003\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3053\u3068\u306b\u6c17\u4ed8\u304d\u59cb\u3081\u305f\u3068\u304d\u3067\u3059\u3002 \u3055\u3066\u3001\u3044\u3088\u3044\u3088\u81ea\u5206\u306b\u5408\u3063\u305f\u30d9\u30b9\u30c8\u306a\u30ae\u30bf\u30fc\u3092\u7a4d\u6975\u7684\u306b\u63a2\u3059\u4f5c\u696d\u304c\u59cb\u307e\u308a\u307e\u3057\u305f\u306d\u3002 \u3053\u306e\u6bb5\u968e\u3067\u306f\u3001YouTube\u306e\u30ec\u30d3\u30e5\u30fc\u3092\u898b\u305f\u308a\u3001\u300c\u521d\u5fc3\u8005\u306b\u6700\u9069\u306a\u30ae\u30bf\u30fc\u4ee3\u66ff\u54c1\u30c8\u30c3\u30d710\u300d\u306b\u95a2\u3059\u308b\u30d6\u30ed\u30b0\u8a18\u4e8b\u3092\u8aad\u3093\u3060\u308a\u3001Amazon\u3084Best Buy\u3001\u516c\u5f0f\u697d\u5668\u30aa\u30f3\u30e9\u30a4\u30f3\u30b9\u30c8\u30a2\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306ae\u30b3\u30de\u30fc\u30b9\u3067\u4fa1\u683c\u3092\u6bd4\u8f03\u3059\u308b\u3088\u3046\u306a\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002  <\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><span style=\"font-weight: 300;\">\u8cfc\u5165\u5148\u304c\u6c7a\u307e\u3063\u305f\u3089 <\/span><b>\u8cfc\u5165\u3059\u308b<\/b><span style=\"font-weight: 300;\"> \u305d\u306e\u305f\u3081\u3001\u3042\u306a\u305f\u306f\u305d\u306e\u4f1a\u793e\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3001\u88fd\u54c1\u3092\u6ce8\u6587\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002 \u3057\u304b\u3057\u3001\u305d\u306e\u5f8c\u30012\u3064\u307b\u3069\u4e0d\u6109\u5feb\u306a\u3053\u3068\u304c\u8d77\u3053\u308a\u307e\u3059\u3002 \u30da\u30fc\u30b8\u306e\u8aad\u307f\u8fbc\u307f\u306b\u6642\u9593\u304c\u304b\u304b\u308b\u305f\u3081\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u6700\u60aa\u3067\u3059\u3002 \u305d\u3093\u306a\u4e0d\u4fbf\u3055\u3092\u6211\u6162\u3057\u3066\u4e57\u308a\u8d8a\u3048\u3066\u3082\u3001\u30ab\u30fc\u30c9\u3067\u6c7a\u6e08\u3057\u3088\u3046\u3068\u3059\u308b\u3068\u5fc5\u305a\u30a8\u30e9\u30fc\u306b\u306a\u308b\u3002 \u305d\u306e\u7d50\u679c\u30012\u3064\u76ee\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u30b7\u30e7\u30c3\u30d7\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3057\u305f\u3002 \u4eca\u56de\u306f\u3001\u30b5\u30a4\u30c8\u5185\u306e\u79fb\u52d5\u304c\u304b\u306a\u308a\u901f\u304f\u306a\u308a\u3001\u30ab\u30fc\u30c9\u3067\u306e\u6c7a\u6e08\u3082\u30b9\u30e0\u30fc\u30ba\u306b\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u6700\u521d\u306e\u9078\u629e\u80a2\u3067\u306f\u306a\u304f\u30012\u756a\u76ee\u306e\u9078\u629e\u80a2\u3092\u9078\u3076\u3053\u3068\u3067\u3001\u7d20\u6674\u3089\u3057\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u3082\u305f\u3089\u3057\u7d9a\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002 \u3067\u3069\u3046\u306a\u308b\u306e\u304b\uff1f  <\/span><b>\u4fdd\u6709<\/b><span style=\"font-weight: 300;\"> \u306e\u6bb5\u968e\uff1f \u3055\u3066\u3001\u304a\u304a\u3088\u305d\u306e\u7d0d\u671f\u306f1\u9031\u9593\u5f8c\u3068\u8a00\u308f\u308c\u3066\u3044\u305f\u306e\u306b\u30013\u65e5\u3067\u30ae\u30bf\u30fc\u304c\u5c4a\u304d\u307e\u3057\u305f\u306d\u3002 \u3055\u3089\u306b\u3001\u7d20\u6575\u306a\u7bb1\u306b\u5165\u3063\u3066\u3044\u3066\u3001\u8cfc\u5165\u306e\u304a\u793c\u3068\u67d4\u8edf\u306a\u8fd4\u54c1\u30dd\u30ea\u30b7\u30fc\u3092\u8a18\u3057\u305f\u4f01\u696d\u304b\u3089\u306e\u540d\u523a\u3082\u5165\u3063\u3066\u3044\u307e\u3059\u3002 \u3055\u3089\u306b\u3001\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u53ef\u80fd\u306a\u30ea\u30bd\u30fc\u30b9\u3092\u53d7\u3051\u53d6\u308a\u3001\u4ed6\u306e\u30e6\u30fc\u30b6\u30fc\u3068\u3064\u306a\u304c\u308a\u3001\u4f01\u696d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u304b\u3089\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u30aa\u30f3\u30e9\u30a4\u30f3\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30dd\u30fc\u30bf\u30eb\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3082\u63d0\u4f9b\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u884c\u70ba\u306f\u3059\u3079\u3066\u3001\u4e00\u898b\u304a\u307e\u3051\u306e\u3088\u3046\u306b\u898b\u3048\u307e\u3059\u304c\u3001\u304a\u5ba2\u69d8\u306b\u7279\u5225\u611f\u3092\u4e0e\u3048\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u304a\u308a\u3001\u6b21\u306b\u4f55\u304b\u4ed6\u306e\u697d\u5668\u3084\u65b0\u3057\u3044\u5f26\u306e\u8ffd\u52a0\u30bb\u30c3\u30c8\u304c\u5fc5\u8981\u306b\u306a\u3063\u305f\u3068\u304d\u3001\u4e00\u7dd2\u306b\u8cfc\u5165\u3059\u308b\u3053\u3068\u306b\u306a\u308b\u306e\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u6700\u5f8c\u306b\u3001\u3082\u3057\u3042\u306a\u305f\u304c\u30ae\u30bf\u30fc\u3084\u8ca9\u58f2\u5f8c\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u6e80\u8db3\u3057\u3066\u3044\u308b\u306e\u3067\u3042\u308c\u3070\u3001\u76f4\u63a5\u4f1a\u3063\u3066\u3001\u3042\u308b\u3044\u306f\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306b\u30ec\u30d3\u30e5\u30fc\u3092\u66f8\u3044\u3066\u3001\u4ed6\u306e\u4eba\u306b\u85a6\u3081\u308b\u3088\u3046\u306b\u306a\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u306d\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u3053\u306e<\/span><span style=\"font-weight: 300;\">\u306f\u6642\u9593\u304c\u304b\u304b\u308b\u306e\u3067\u3001\u305d\u308c\u307e\u3067\u306e\u3059\u3079\u3066\u306e\u30b9\u30c6\u30fc\u30b8\uff08\u7279\u306b\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\uff09\u3067\u884c\u3063\u3066\u304d\u305f\u3053\u3068\u306e\u7dcf\u548c\u304c\u91cd\u8981\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\"> \u3053\u308c\u306f\u3001\u3042\u306a\u305f\u304c\u5f7c\u3089\u306e\u9867\u5ba2\u3068\u3057\u3066\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u3068\u3066\u3082\u6e80\u8db3\u3057\u3066\u3001\u7d14\u7c8b\u306b\u5f7c\u3089\u3092\u64c1\u8b77\u3059\u308b\u3088\u3046\u306b\u306a\u308b\u90e8\u5206\u306a\u306e\u3067\u3059\u3002<\/span><\/p>\n<h2 id=\"Conclusion\">\u7d50\u8ad6\u304b\u3089\u8a00\u3046\u3068&#8230;<\/h2>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3068\u95a2\u308f\u308a\u3001\u3042\u306a\u305f\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u305f\u3081\u306b\u884c\u3046\u30d7\u30ed\u30bb\u30b9\u306e\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002  <\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u30e6\u30fc\u30b6\u30fc\u304c\u901a\u904e\u3059\u308b\u30b9\u30c6\u30fc\u30b8\u306f\u3001\u300c\u767a\u898b\u300d\u300c\u691c\u8a0e\u300d\u300c\u8cfc\u5165\u300d\u300c\u4fdd\u6301\u300d\u300c\u652f\u6301\u300d\u306e5\u3064\u3067\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306f\u3001\u30a8\u30f3\u30c9\u30fb\u30c4\u30fc\u30fb\u30a8\u30f3\u30c9\u3067\u9867\u5ba2\u3068\u63a5\u3059\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3060\u304b\u3089\u3067\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u4f01\u696d\u306e\u6210\u529f\u306f\u3001DCJ\u306e\u6700\u9069\u5316\u306b\u304b\u304b\u3063\u3066\u3044\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u8cfc\u5165\u305d\u306e\u3082\u306e\u3068\u540c\u3058\u304f\u3089\u3044\u91cd\u8981\u3067\u3042\u308b\u3053\u3068\u3092\u5fd8\u308c\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u5f37\u529b\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/cx\/\"><br \/>\n  <span style=\"font-weight: 300;\">\u9867\u5ba2\u4f53\u9a13\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><br \/>\n<\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 300;\">\u8cb4\u793e\u3067\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u305f\u3044\u3068\u304a\u8003\u3048\u306a\u3089\u3001QuestionPro CX\u306f\u3001CX\u8abf\u67fb\u306e\u4f5c\u6210\u3068\u5c55\u958b\u3001NPS\u306e\u67d4\u8edf\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306a\u3069\u3001\u8c4a\u5bcc\u306a\u30c4\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u306e\u6a5f\u80fd\u3067\u305d\u306e\u5b9f\u73fe\u3092\u652f\u63f4\u3057\u307e\u3059\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/features\/sentiment-analysis.html\"><br \/>\n  <span style=\"font-weight: 300;\">\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790<\/span><br \/>\n<\/a><span style=\"font-weight: 300;\">\u9867\u5ba2\u89e3\u7d04\u306e\u4e88\u6e2c\u306a\u3069\u3067\u3059\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/cx\/closed-loop\/case-management.html\"><br \/>\n  <span style=\"font-weight: 300;\">\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30b7\u30b9\u30c6\u30e0<\/span><br \/>\n<\/a><span style=\"font-weight: 300;\">\u306a\u3069\u304c\u3042\u308a\u307e\u3059\u3002 <\/span> <\/p>\n<p><span style=\"font-weight: 300;\">CX\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u5b9f\u65bd\u3057\u3066\u3044\u308b\u304c\u3001\u3069\u3053\u304b\u3089\u624b\u3092\u3064\u3051\u3066\u3044\u3044\u304b\u308f\u304b\u3089\u306a\u3044\u3001CEM\u3092\u3069\u306e\u3088\u3046\u306b\u53d6\u308a\u5165\u308c\u305f\u3089\u3044\u3044\u304b\u308f\u304b\u3089\u306a\u3044\u3068\u3044\u3046\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u304b\uff1f \u304a\u5ba2\u69d8\u306e\u73fe\u5728\u306e\u30d3\u30b8\u30cd\u30b9\u8ab2\u984c\u3092\u304a\u805e\u304b\u305b\u304f\u3060\u3055\u3044\u3002\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u305f\u69d8\u3005\u306a\u63d0\u6848\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u8a66\u3059 <\/span><a href=\"https:\/\/www.questionpro.com\/cx\/\"><br \/>\n  <span style=\"font-weight: 300;\">QuestionPro CX<\/span><br \/>\n<\/a><span style=\"font-weight: 300;\">\u5927\u91cf\u306e\u30c7\u30fc\u30bf\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u52b9\u7387\u7684\u306b\u51e6\u7406\u3057\u3001\u4e8b\u5b9f\u306b\u57fa\u3065\u304f\u884c\u52d5\u652f\u63f4\u306b\u5909\u3048\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u9ad8\u3081\u305f\u3044\u3068\u304a\u8003\u3048\u306a\u3089\u3001\u4eca\u3059\u3050QuestionPro\u3092\u304a\u8a66\u3057\u304f\u3060\u3055\u3044\u3002 <\/span> <\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button><br \/>\n<\/a>       <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button><br \/>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u826f\u3044\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u304a\u5ba2 [&hellip;]<\/p>\n","protected":false},"author":41,"featured_media":710614,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1188],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3002\u5b9a\u7fa9\u3001\u30b9\u30c6\u30fc\u30b8\u3001\u4f8b | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\u4f55\u304b\u3001\u305d\u306e5\u3064\u306e\u30b9\u30c6\u30fc\u30b8\u3068\u3044\u304f\u3064\u304b\u306e\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f\u3001\u3053\u306e\u8a18\u4e8b\u304c\u6700\u9069\u3067\u3059\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3002\u5b9a\u7fa9\u3001\u30b9\u30c6\u30fc\u30b8\u3001\u4f8b | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\u4f55\u304b\u3001\u305d\u306e5\u3064\u306e\u30b9\u30c6\u30fc\u30b8\u3068\u3044\u304f\u3064\u304b\u306e\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f\u3001\u3053\u306e\u8a18\u4e8b\u304c\u6700\u9069\u3067\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2022-05-19T04:00:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-05T17:41:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/05\/digital-customer-journey.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"992\" \/>\n\t<meta property=\"og:image:height\" content=\"594\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Paulina Rodriguez\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Paulina Rodriguez\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"1\u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8\/\"},\"author\":{\"name\":\"Paulina Rodriguez\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/d262c031e3554d3a44164290b97ff8af\"},\"headline\":\"\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3002\u5b9a\u7fa9\u3001\u30b9\u30c6\u30fc\u30b8\u3001\u4f8b\",\"datePublished\":\"2022-05-19T04:00:48+00:00\",\"dateModified\":\"2023-05-05T17:41:55+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8\/\"},\"wordCount\":34,\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#organization\"},\"articleSection\":[\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\"],\"inLanguage\":\"ja\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8\/\",\"name\":\"\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3002\u5b9a\u7fa9\u3001\u30b9\u30c6\u30fc\u30b8\u3001\u4f8b | QuestionPro\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#website\"},\"datePublished\":\"2022-05-19T04:00:48+00:00\",\"dateModified\":\"2023-05-05T17:41:55+00:00\",\"description\":\"\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\u4f55\u304b\u3001\u305d\u306e5\u3064\u306e\u30b9\u30c6\u30fc\u30b8\u3068\u3044\u304f\u3064\u304b\u306e\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f\u3001\u3053\u306e\u8a18\u4e8b\u304c\u6700\u9069\u3067\u3059\u3002\",\"breadcrumb\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u30db\u30fc\u30e0\",\"item\":\"https:\/\/www.questionpro.com\/blog\/ja\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CX\",\"item\":\"https:\/\/www.questionpro.com\/blog\/ja\/category\/cx-ja-2\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\",\"item\":\"https:\/\/www.questionpro.com\/blog\/ja\/category\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9-ja\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3002\u5b9a\u7fa9\u3001\u30b9\u30c6\u30fc\u30b8\u3001\u4f8b\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#website\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/\",\"name\":\"QuestionPro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.questionpro.com\/blog\/ja\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#organization\",\"name\":\"QuestionPro\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"contentUrl\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"caption\":\"QuestionPro\"},\"image\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/questionpro\",\"https:\/\/twitter.com\/questionpro\",\"https:\/\/www.linkedin.com\/company\/questionpro\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/d262c031e3554d3a44164290b97ff8af\",\"name\":\"Paulina Rodriguez\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/de6b08f63e34ff5ec0cf3ff0c4f84c6d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/de6b08f63e34ff5ec0cf3ff0c4f84c6d?s=96&d=mm&r=g\",\"caption\":\"Paulina Rodriguez\"},\"description\":\"As a marketing manager, I craft campaigns that connect people with the right solutions at the right time. Outside of work, you'll find me deep in a thriller novel, solving my Rubik\u2019s Cube, or scouting the perfect spot for my next skydiving adventure!\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/author\/paulina\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3002\u5b9a\u7fa9\u3001\u30b9\u30c6\u30fc\u30b8\u3001\u4f8b | QuestionPro","description":"\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\u4f55\u304b\u3001\u305d\u306e5\u3064\u306e\u30b9\u30c6\u30fc\u30b8\u3068\u3044\u304f\u3064\u304b\u306e\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f\u3001\u3053\u306e\u8a18\u4e8b\u304c\u6700\u9069\u3067\u3059\u3002","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8\/","og_locale":"ja_JP","og_type":"article","og_title":"\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3002\u5b9a\u7fa9\u3001\u30b9\u30c6\u30fc\u30b8\u3001\u4f8b | QuestionPro","og_description":"\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\u4f55\u304b\u3001\u305d\u306e5\u3064\u306e\u30b9\u30c6\u30fc\u30b8\u3068\u3044\u304f\u3064\u304b\u306e\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f\u3001\u3053\u306e\u8a18\u4e8b\u304c\u6700\u9069\u3067\u3059\u3002","og_url":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8\/","og_site_name":"QuestionPro","article_publisher":"https:\/\/www.facebook.com\/questionpro","article_published_time":"2022-05-19T04:00:48+00:00","article_modified_time":"2023-05-05T17:41:55+00:00","og_image":[{"width":992,"height":594,"url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/05\/digital-customer-journey.jpg","type":"image\/jpeg"}],"author":"Paulina Rodriguez","twitter_card":"summary_large_image","twitter_creator":"@questionpro","twitter_site":"@questionpro","twitter_misc":{"\u57f7\u7b46\u8005":"Paulina Rodriguez","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"1\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8\/#article","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8\/"},"author":{"name":"Paulina Rodriguez","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/d262c031e3554d3a44164290b97ff8af"},"headline":"\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3002\u5b9a\u7fa9\u3001\u30b9\u30c6\u30fc\u30b8\u3001\u4f8b","datePublished":"2022-05-19T04:00:48+00:00","dateModified":"2023-05-05T17:41:55+00:00","mainEntityOfPage":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8\/"},"wordCount":34,"publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#organization"},"articleSection":["\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8\/","url":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8\/","name":"\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3002\u5b9a\u7fa9\u3001\u30b9\u30c6\u30fc\u30b8\u3001\u4f8b | QuestionPro","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#website"},"datePublished":"2022-05-19T04:00:48+00:00","dateModified":"2023-05-05T17:41:55+00:00","description":"\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\u4f55\u304b\u3001\u305d\u306e5\u3064\u306e\u30b9\u30c6\u30fc\u30b8\u3068\u3044\u304f\u3064\u304b\u306e\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f\u3001\u3053\u306e\u8a18\u4e8b\u304c\u6700\u9069\u3067\u3059\u3002","breadcrumb":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u30db\u30fc\u30e0","item":"https:\/\/www.questionpro.com\/blog\/ja\/"},{"@type":"ListItem","position":2,"name":"CX","item":"https:\/\/www.questionpro.com\/blog\/ja\/category\/cx-ja-2\/"},{"@type":"ListItem","position":3,"name":"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9","item":"https:\/\/www.questionpro.com\/blog\/ja\/category\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9-ja\/"},{"@type":"ListItem","position":4,"name":"\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3002\u5b9a\u7fa9\u3001\u30b9\u30c6\u30fc\u30b8\u3001\u4f8b"}]},{"@type":"WebSite","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#website","url":"https:\/\/www.questionpro.com\/blog\/ja\/","name":"QuestionPro","description":"","publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.questionpro.com\/blog\/ja\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#organization","name":"QuestionPro","url":"https:\/\/www.questionpro.com\/blog\/ja\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/","url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","contentUrl":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","caption":"QuestionPro"},"image":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/questionpro","https:\/\/twitter.com\/questionpro","https:\/\/www.linkedin.com\/company\/questionpro\/"]},{"@type":"Person","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/d262c031e3554d3a44164290b97ff8af","name":"Paulina Rodriguez","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/de6b08f63e34ff5ec0cf3ff0c4f84c6d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/de6b08f63e34ff5ec0cf3ff0c4f84c6d?s=96&d=mm&r=g","caption":"Paulina Rodriguez"},"description":"As a marketing manager, I craft campaigns that connect people with the right solutions at the right time. Outside of work, you'll find me deep in a thriller novel, solving my Rubik\u2019s Cube, or scouting the perfect spot for my next skydiving adventure!","url":"https:\/\/www.questionpro.com\/blog\/ja\/author\/paulina\/"}]}},"featured_image_src":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/05\/digital-customer-journey.jpg","featured_image_src_square":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/05\/digital-customer-journey.jpg","author_info":{"display_name":"Paulina Rodriguez","author_link":"https:\/\/www.questionpro.com\/blog\/ja\/author\/paulina\/"},"_links":{"self":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/735378"}],"collection":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/comments?post=735378"}],"version-history":[{"count":2,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/735378\/revisions"}],"predecessor-version":[{"id":789708,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/735378\/revisions\/789708"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/media\/710614"}],"wp:attachment":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/media?parent=735378"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/categories?post=735378"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/tags?post=735378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}