{"id":735650,"date":"2022-04-22T15:47:18","date_gmt":"2022-04-22T22:47:18","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%83%e3%83%94%e3%83%b3%e3%82%b0%e3%83%84%e3%83%bc%e3%83%ab-%e3%83%99%e3%82%b9%e3%83%8810\/"},"modified":"2023-05-05T17:51:09","modified_gmt":"2023-05-05T17:51:09","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%83%e3%83%94%e3%83%b3%e3%82%b0%e3%83%84%e3%83%bc%e3%83%ab-%e3%83%99%e3%82%b9%e3%83%8810","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%83%e3%83%94%e3%83%b3%e3%82%b0%e3%83%84%e3%83%bc%e3%83%ab-%e3%83%99%e3%82%b9%e3%83%8810\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c4\u30fc\u30eb \u30d9\u30b9\u30c810"},"content":{"rendered":"\n<p>\u672c\u5f53\u306b\u304a\u5ba2\u69d8\u306e\u3053\u3068\u3092\u5206\u304b\u3063\u3066\u3044\u308b\u306e\u304b\u3001\u4f55\u5ea6\u81ea\u554f\u81ea\u7b54\u3057\u305f\u3053\u3068\u3067\u3057\u3087\u3046\u3002 \u304a\u5ba2\u69d8\u3068\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u76f8\u4e92\u4f5c\u7528\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u304b\uff1f \u8cfc\u5165\u306e\u6c7a\u5b9a\u3084\u305d\u306e\u5f8c\u306e\u6ce8\u76ee\u5ea6\u3060\u3051\u3067\u306a\u304f\u3001\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u4f53\u9a13\u306e\u5404\u30d1\u30fc\u30c4\u3092\u5206\u89e3\u3057\u3066\u307f\u305f\u3044\u3068\u601d\u3044\u307e\u305b\u3093\u304b\uff1f \u305d\u308c\u3067\u306f\u3001\u6700\u9069\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30c4\u30fc\u30eb\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<div class=\"tags-wrap\">\n<p class=\"content-index\" style=\"margin-top: 0;\">\u30b3\u30f3\u30c6\u30f3\u30c4\u30a4\u30f3\u30c7\u30c3\u30af\u30b9<\/p>\n<ul style=\"font-weight: 400; margin: 0 30px; line-height: 22px;\">\n<li><a href=\"#What_are_Customer_Journey_Mapping_tools?\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30c4\u30fc\u30eb\u3068\u306f\uff1f<\/a><\/li>\n<li><a href=\"#Types_of_Customer_Journey_Mapping_Tools\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c4\u30fc\u30eb\u306e\u7a2e\u985e<\/a><\/li>\n<li><a href=\"#Top_10_most_effective_Customer_Journey_Mapping_tools\">\u6700\u3082\u52b9\u679c\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c4\u30fc\u30ebTOP10<\/a><\/li>\n<li><a href=\"#Other_tools_to_create_Customer_Journey_Maps\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u305f\u3081\u306e\u305d\u306e\u4ed6\u306e\u30c4\u30fc\u30eb<\/a><\/li>\n<li><a href=\"#What_Makes_a_Customer_Journey_Mapping_Tool_Great?\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30c4\u30fc\u30eb\u306e\u512a\u308c\u305f\u70b9\u3068\u306f\uff1f<\/a><\/li>\n<li><a href=\"#Why_SuiteCX_by_QuestionPro_is_the_best_of_Customer_Journey_Mapping_tools\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c4\u30fc\u30eb\u306e\u6700\u9ad8\u5cf0\u3001QuestionPro\u793e\u306eSuiteCX\u304c\u9078\u3070\u308c\u308b\u7406\u7531<\/a><\/li>\n<\/ul>\n<\/div>\n\n<h2 class=\"wp-block-heading\" id=\"What_are_Customer_Journey_Mapping_tools?\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30c4\u30fc\u30eb\u3068\u306f\uff1f<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30c4\u30fc\u30eb\u306f\u3001\u304a\u5ba2\u69d8\u304c\u30d6\u30e9\u30f3\u30c9\u306e\u69d8\u3005\u306a\u5074\u9762\u3068\u63a5\u3059\u308b\u969b\u306b\u305f\u3069\u308b\u65c5\u3092\u5b9a\u7fa9\u3057\u3001\u8996\u899a\u7684\u306b\u8868\u73fe\u3059\u308b\u305f\u3081\u306b\u7279\u5225\u306b\u69cb\u7bc9\u3055\u308c\u305f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002<\/p>\n\n<p>\u3053\u306e\u8a18\u4e8b\u3067\u304a\u3059\u3059\u3081\u3059\u308b\u3088\u3046\u306a\u30c4\u30fc\u30eb\u3092\u4f7f\u3046\u3053\u3068\u3067\u3001\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/a> \u9867\u5ba2\u30da\u30eb\u30bd\u30ca\u3084\u5b9f\u969b\u306e\u30e6\u30fc\u30b6\u30fc\u306e\u884c\u52d5\u3092\u7406\u89e3\u3057\u3001\u6539\u5584\u3001\u8a55\u4fa1\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8a08\u753b\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u591a\u304f\u306e\u5e78\u305b\u306a\uff08\u305d\u3057\u3066\u5fe0\u5b9f\u306a\uff01\uff09\u9867\u5ba2\u3092\u7372\u5f97\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u30d7\u30e9\u30b9\u306e\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3053\u3068\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n<p>\u4eca\u56de\u306f\u3001\u4e88\u7b97\u3060\u3051\u3067\u306a\u304f\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f<a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-mapping\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092<\/a>\u4f5c\u6210\u3067\u304d\u308b\u300110\u7a2e\u985e\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30c4\u30fc\u30eb\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002 \u30c8\u30c3\u30d7\u30ea\u30b9\u30c8\u306b\u79fb\u308b\u524d\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30c4\u30fc\u30eb\u306e\u7a2e\u985e\u3092\u5b66\u3093\u3067\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"Types_of_Customer_Journey_Mapping_Tools\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c4\u30fc\u30eb\u306e\u7a2e\u985e<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u30c4\u30fc\u30eb\u306b\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u7a2e\u985e\u304c\u3042\u308a\u307e\u3059\u3002 \u9078\u629e\u3059\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u3001\u7d44\u7e54\u306e\u8981\u4ef6\u3001\u8ca1\u653f\u7684\u306a\u61f8\u5ff5\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u958b\u767a\u306e\u7d4c\u9a13\u91cf\u306b\u4f9d\u5b58\u3057\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u4f5c\u6210\u306b\u306f\u3001\u4e3b\u306b\u6b21\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\uff1a<\/p>\n\n<ul>\n<li><h3>\u8868\u8a08\u7b97\u30c4\u30fc\u30eb<\/h3>\u3053\u308c\u3089\u306f\u3001Excel\u3084Google Sheets\u306a\u3069\u306e\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u3092\u4f7f\u3063\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u305f\u3081\u306e\u57fa\u672c\u30c4\u30fc\u30eb\u3067\u3059\u3002 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Visio\u3001Lucidchart\u3001Gliffy\u306a\u3069\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<ul>\n<li><h3>\u30aa\u30f3\u30e9\u30a4\u30f3\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c4\u30fc\u30eb<\/h3>\u3053\u308c\u3089\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3001\u5171\u6709\u3001\u5171\u540c\u4f5c\u696d\u3067\u304d\u308b\u30a6\u30a7\u30d6\u30d9\u30fc\u30b9\u306e\u30c4\u30fc\u30eb\u3067\u3059\u3002 Canva\u3001Miro\u3001UXPressia\u306a\u3069\u304c\u3053\u306e\u7a2e\u306e\u30c4\u30fc\u30eb\u306e\u4f8b\u3067\u3059\u3002<\/li>\n<\/ul>\n\n<ul>\n<li><h3>\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u30c4\u30fc\u30eb<\/h3>Google Analytics\u306e\u3088\u3046\u306b\u3001\u304a\u5ba2\u69d8\u306e\u884c\u52d5\u3092\u76e3\u8996\u30fb\u5206\u6790\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u4f5c\u6210\u306b\u6d3b\u7528\u3067\u304d\u308b\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u30c4\u30fc\u30eb\u3067\u3059\u3002<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\" id=\"Top_10_most_effective_Customer_Journey_Mapping_tools\">\u6700\u3082\u52b9\u679c\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c4\u30fc\u30ebTOP10<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5b8c\u6210\u3055\u305b\u3001\u304a\u5ba2\u69d8\u306b\u5b8c\u5168\u306b\u6e80\u8db3\u3057\u3066\u3044\u305f\u3060\u304f\u305f\u3081\u306b\u306f\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3068\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u5206\u6790\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u306e\u306b\u6700\u9069\u306a\u30c4\u30fc\u30eb\u3092\u7d39\u4ecb\u3057\u3001\u9867\u5ba2\u304c\u901a\u904e\u3059\u308b\u5404\u30b9\u30c6\u30c3\u30d7\u3092\u6539\u5584\u3057\u307e\u3059\uff1a<\/p>\n\n<h3 class=\"wp-block-heading\">1.QuestionPro\u306eSuiteCX\uff1a\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u3067\u5b89\u5168<\/h3>\n\n<p>SuiteCX by QuestionPro\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3068\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u305f\u3081\u306e\u552f\u4e00\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30c4\u30fc\u30eb\u3067\u3059\u3002 \u30d3\u30b8\u30cd\u30b9\u4fa1\u5024\u3092\u6700\u5927\u9650\u306b\u9ad8\u3081\u306a\u304c\u3089\u3001\u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5275\u9020\u3001\u53ef\u8996\u5316\u3001\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n\n<p>\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u306f\u3001\u5805\u7262\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u6a5f\u80fd\u306b\u52a0\u3048\u3001\u7d71\u5408\u3055\u308c\u305f\u8abf\u67fb\u30c7\u30fc\u30bf\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30da\u30eb\u30bd\u30ca\u4f5c\u6210\u3001\u6539\u5584\u8a08\u753b\u3001\u8a73\u7d30\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u6226\u7565\u306e\u4f5c\u6210\u3092\u901a\u3058\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u8a08\u753b\u30fb\u6539\u5584\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/12\/TCXT_SCX-1024x576.png\" alt=\"\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">2.\u30ad\u30e3\u30f3\u30d0\u30ca\u30a4\u30b6\u30fc\u3067\u3059\uff1a360\u5ea6\u30de\u30c3\u30d4\u30f3\u30b0<\/h3>\n\n<p>Canvanizer\u306f\u3001\u7d44\u7e54\u306e\u3055\u307e\u3056\u307e\u306a\u9818\u57df\u3092\u898b\u76f4\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30d5\u30a9\u30fc\u30ab\u30b9\u3092\u542b\u3080\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002 \u3053\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30c4\u30fc\u30eb\u306f\u3001\u30a2\u30a4\u30c7\u30a2\u3084\u30b3\u30f3\u30bb\u30d7\u30c8\u3092\u30ad\u30e3\u30f3\u30d0\u30b9\u3068\u3057\u3066\u958b\u767a\u3001\u30d6\u30ec\u30a4\u30f3\u30b9\u30c8\u30fc\u30df\u30f3\u30b0\u3001\u69cb\u9020\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<p>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u7a2e\u985e\u306b\u5fdc\u3058\u3066\u3001\u3055\u307e\u3056\u307e\u306a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304b\u3089\u9078\u629e\u3059\u308b\u3053\u3068\u3082\u3001\u767d\u7d19\u306e\u72b6\u614b\u304b\u3089\u30b9\u30bf\u30fc\u30c8\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u308b\u306f\u305a\u3067\u3059\u3002 \u6700\u5927\u306e\u5229\u70b9\u306f\u3001\u7121\u6599\u306e\u30c4\u30fc\u30eb\u3067\u3042\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"992\" height=\"604\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/04\/canvanizer-customer-journey-tool.jpg\" alt=\"CANVANIZER-CUSTOMER-JOURNEY-TOUL\" class=\"wp-image-360309\"\/><\/figure><\/div>\n<p class=\"has-text-align-center\"><em>\u306b\u3064\u3044\u3066\u305c\u3072\u77e5\u3063\u3066\u304f\u3060\u3055\u3044\u3002 <a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%ad%e3%83%a3%e3%83%b3%e3%83%90%e3%82%b9%e3%81%ae%e8%aa%ac%e6%98%8e\/\">\n  <span class=\"s1\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30ad\u30e3\u30f3\u30d0<\/span>\n<\/a><\/em><\/p>\n\n<h3 class=\"wp-block-heading\">3.\u30b9\u30de\u30d7\u30ea\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30a2\u30d7\u30ed\u30fc\u30c1<\/h3>\n\n<p>Smaply\u306f\u3001\u898b\u8fbc\u307f\u5ba2\u306e\u30d5\u30a7\u30fc\u30ba\u3092\u5b9a\u7fa9\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30d3\u30b8\u30cd\u30b9\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u30c8\u30ec\u30fc\u30b9\u3059\u308b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002 Smaply\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3001\u5171\u6709\u3001\u63d0\u793a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p><br\/><a href=\"https:\/\/www.questionpro.com\/cx\/why\/5-pillars.html\">\u9867\u5ba2\u306e\u7d4c\u9a13<\/a>\u3001\u30cb\u30fc\u30ba\u3001\u8cfc\u8cb7\u9023\u9396\u306b\u304a\u3051\u308b\u5f31\u70b9\u3001\u4ea4\u6d41\u3059\u308b\u969b\u306b\u30d6\u30e9\u30f3\u30c9\u304c\u8a98\u767a\u3059\u308b\u611f\u60c5\u306a\u3069\u3092\u7406\u89e3\u3067\u304d\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"992\" height=\"604\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/04\/smaply-customer-journey-tool.jpg\" alt=\"&#x30B9;&#x30DE;&#x30D7;&#x30EA;&#x30FB;&#x30AB;&#x30B9;&#x30BF;&#x30DE;&#x30FC;&#x30FB;&#x30B8;&#x30E3;&#x30FC;&#x30CB;&#x30FC;&#x30FB;&#x30C4;&#x30FC;&#x30EB;\" class=\"wp-image-360318\"\/><\/figure><\/div>\n<p class=\"has-text-align-center\"><em>\u3053\u306e\u30c4\u30fc\u30eb\u306e\u5229\u7528\u3092\u691c\u8a0e\u3055\u308c\u3066\u3044\u307e\u3059\u304b\uff1f \u3054\u6c7a\u65ad\u306e\u524d\u306b\u3001\u305c\u3072\u3054\u4e00\u8aad\u304f\u3060\u3055\u3044\u3002<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/smaply%e3%81%ae%e4%bb%a3%e6%9b%bf%e5%93%81%e3%80%82%e3%83%88%e3%83%83%e3%83%977%e3%83%99%e3%82%b9%e3%83%88%ef%bc%86%e9%81%b8%e6%8a%9e%e3%81%99%e3%82%8b%e6%96%b9%e6%b3%95\/\" target=\"_blank\" rel=\"noopener\">Smaply\u306e\u4ee3\u66ff<\/a>\u6848\u3002<\/em><\/p>\n\n<h3 class=\"wp-block-heading\">4.\u30df\u30ed\u30a2\u30b8\u30e3\u30a4\u30eb\u30ea\u30e2\u30fc\u30c8\u30c1\u30fc\u30e0\u30ef\u30fc\u30af<\/h3>\n\n<p>Miro\u306f\u3001\u90e8\u9580\u3092\u8d85\u3048\u305f\u30c1\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u305f\u3081\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u5275\u9020\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u4e00\u5143\u5316\u3092\u652f\u63f4\u3057\u307e\u3059\u3002 \u3053\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c4\u30fc\u30eb\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u30b9\u30c8\u30fc\u30ea\u30fc\u3084<a href=\"https:\/\/www.questionpro.com\/cx\/why\/journey-mapping.html\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0<\/a>\u3001\u30ef\u30a4\u30e4\u30fc\u30d5\u30ec\u30fc\u30e0\u3001\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3001\u30b9\u30d7\u30ea\u30f3\u30c8\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u3001\u307e\u305f\u306f\u30ec\u30c8\u30ed\u30b9\u30da\u30af\u30c6\u30a3\u30d6\u306e\u305f\u3081\u306e\u30c4\u30fc\u30eb\u30bb\u30c3\u30c8\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<p>\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u304c\u53ef\u80fd\u306a\u305f\u3081\u3001\u904b\u7528\u65b9\u6cd5\u306e\u5909\u5316\u306b\u4f34\u3046\u30c1\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u96e3\u3057\u3055\u304c\u8efd\u6e1b\u3055\u308c\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"992\" height=\"604\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/04\/miro.jpg\" alt=\"&#x30DF;&#x30ED;&#x30D7;&#x30E9;&#x30C3;&#x30C8;&#x30D5;&#x30A9;&#x30FC;&#x30E0;\" class=\"wp-image-360327\"\/><\/figure><\/div>\n<h3 class=\"wp-block-heading\">5.\u30ab\u30b9\u30c8\u30a5\u30ec\u30f3\u30b9\u3092\u9b45\u529b\u7684\u3067\u52b9\u679c\u7684<\/h3>\n\n<p>Custellencia\u3067\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 \u307e\u305f\u3001\u5c0f\u898f\u6a21\u304b\u3089\u5927\u898f\u6a21\u306a\u7d44\u7e54\u307e\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u30fb\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\u3001\u30e6\u30fc\u30b6\u30fc\u30de\u30c3\u30d7\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%83%bb%e3%83%ad%e3%83%bc%e3%83%89%e3%83%9e%e3%83%83%e3%83%97%e3%81%a8%e3%81%af%ef%bc%9f-%e5%ae%9a%e7%be%a9%e3%81%a8\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30de\u30c3\u30d7<\/a>\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d7\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<p>\u88fd\u54c1\u30c1\u30fc\u30e0\u306f\u3001\u30c9\u30e9\u30c3\u30b0\uff06\u30c9\u30ed\u30c3\u30d7\u3084\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u4f7f\u3063\u3066\u30ab\u30fc\u30c9\u3092\u8ffd\u52a0\u3057\u3001\u914d\u616e\u3055\u308c\u305f\u65c5\u3092\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u7d4c\u9a13\u3001\u52aa\u529b\u3001\u611f\u60c5\u3092\u793a\u3059\u67d4\u8edf\u306a\u30de\u30c3\u30d7\u69cb\u9020\u3067\u3001\u5171\u611f\u30e9\u30a4\u30f3\u3084\u30ab\u30fc\u30d6\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">6.\u30b0\u30ea\u30d5\u30a3\uff1a\u8c4a\u5bcc\u306a\u6a5f\u80fd<\/h3>\n\n<p>Gliffy \u306f\u3001\u56f3\u306e\u4f5c\u6210\u3068\u7de8\u96c6\u306b\u4f7f\u7528\u3055\u308c\u308b Web \u30a8\u30c7\u30a3\u30bf\u3067\u3059\u3002 Gliffy\u306f\u3001\u9ad8\u5ea6\u306b\u6280\u8853\u7684\u306a\u56f3\u3001\u7279\u306b\u4e0b\u66f8\u304d\u306b\u5171\u540c\u4f5c\u696d\u304c\u5fc5\u8981\u306a\u56f3\u306b\u306f\u3084\u3084\u8efd\u91cf\u3059\u304e\u308b\u304c\u3001\u30d9\u30f3\u56f3\u3084<a href=\"https:\/\/www.questionpro.com\/blog\/organizational-chart\/\">\u7d44\u7e54\u56f3\u306a\u3069\u306e<\/a>\u30b7\u30f3\u30d7\u30eb\u306a\u6a5f\u80fd\u3092\u8c4a\u5bcc\u306b\u5099\u3048\u3066\u3044\u308b\u3002<\/p>\n\n<p>\u7121\u6599\u30a2\u30ab\u30a6\u30f3\u30c8\u3067\u306f\u3001\u5408\u8a085\u679a\u306e\u56f3\u3057\u304b\u4f5c\u6210\u3067\u304d\u305a\u3001\u4f5c\u6210\u3057\u305f\u56f3\u306f\u3059\u3079\u3066\u516c\u958b\u3055\u308c\u307e\u3059\u3002 \u3053\u306e\u305f\u3081\u3001\u793e\u5185\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u56f3\u306a\u3069\u3001\u6a5f\u5bc6\u6027\u306e\u9ad8\u3044\u3082\u306e\u3092\u63cf\u304f\u5fc5\u8981\u304c\u3042\u308b\u5834\u5408\u306f\u3001\u7121\u6599\u7248\u306e\u5229\u7528\u306f\u304a\u52e7\u3081\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">7.UXPressia\u3067\u3059\uff1a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u5206\u6790\u3059\u308b<\/h3>\n\n<p>UXPressia\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u53ef\u8996\u5316\u3001\u5171\u6709\u3001\u63d0\u793a\u3001\u6539\u5584\u3092\u652f\u63f4\u3059\u308b<a href=\"https:\/\/www.questionpro.com\/cx\/\">\u30af\u30e9\u30a6\u30c9\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a>\u3067\u3059\u3002 \u8907\u6570\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u3088\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u3055\u307e\u3056\u307e\u306a\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u3068\u306e\u7d71\u5408\u3001\u76f4\u611f\u7684\u306a\u30c9\u30ed\u30c3\u30d7\u30a4\u30f3\u74b0\u5883\u306b\u3088\u308b\u30e2\u30c0\u30f3\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306a\u3069\u306e\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n<p>UXPressia\u306f\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30c3\u30d7\u306b\u52a0\u3048\u3066\u3001Flexible Customer\/Buyer Public Image and Impact Map\u30d3\u30eb\u30c0\u30fc\u3084\u3001\u7d44\u7e54\u5168\u4f53\u3067\u30d7\u30ed\u30d1\u30c6\u30a3\u30fb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u69cb\u7bc9\u30fb\u5171\u6709\u3067\u304d\u308b\u69d8\u3005\u306a\u30d7\u30ea\u30d3\u30eb\u30c9\u30fb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3082\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"992\" height=\"604\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/04\/uxpressia-customer-journey-platform.jpg\" alt=\"uxpressia&#x30AB;&#x30B9;&#x30BF;&#x30DE;&#x30FC;&#x30B8;&#x30E3;&#x30FC;&#x30CB;&#x30FC;&#x30C4;&#x30FC;&#x30EB;\" class=\"wp-image-360336\"\/><\/figure><\/div>\n<p class=\"has-text-align-center\"><em>\u3053\u306e\u30c4\u30fc\u30eb\u306e\u5229\u7528\u3092\u691c\u8a0e\u3055\u308c\u3066\u3044\u307e\u3059\u304b\uff1f \u6c7a\u65ad\u3059\u308b\u524d\u306b\u3001\u305c\u3072\u3054\u4e00\u8aad\u304f\u3060\u3055\u3044\u3002<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/uxpressia%e3%81%ae%e4%bb%a3%e6%9b%bf%e5%93%81%e3%83%bb%e7%ab%b6%e5%90%88%e5%93%81%e3%83%99%e3%82%b9%e3%83%887\/\" target=\"_blank\" rel=\"noopener\">Uxpressia\u306e\u4ee3\u66ff<\/a>\u54c1\u3002<\/em><\/p>\n\n<h3 class=\"wp-block-heading\">8.\u30eb\u30b7\u30c3\u30c9\u30c1\u30e3\u30fc\u30c8\u9069\u5207\u306a\u89e3\u6c7a\u7b56\u3092\u5b9f\u884c\u3059\u308b<\/h3>\n\n<p>Lucidchart\u306f\u8907\u6570\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u305d\u306e\u3046\u3061\u306e1\u3064\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u3001\u305d\u308c\u304c\u901a\u904e\u3059\u308b\u5404\u30d5\u30a7\u30fc\u30ba\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3066\u4f5c\u6210\u3057\u3001\u30d7\u30ed\u30c8\u30bf\u30a4\u30d7\u306e\u9867\u5ba2\u3068\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u5171\u611f\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n<p>\u8a73\u7d30\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u56f3\u3092\u4f5c\u6210\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u6a2a\u5c55\u958b\u3059\u308b\u306e\u306b\u9069\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"992\" height=\"604\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/04\/lucidchart-customer-journey-tool.jpg\" alt=\"&#x30D9;&#x30B9;&#x30C8;&#x30FB;&#x30AB;&#x30B9;&#x30BF;&#x30DE;&#x30FC;&#x30B8;&#x30E3;&#x30FC;&#x30CB;&#x30FC;&#x30FB;&#x30C4;&#x30FC;&#x30EB; 2022\" class=\"wp-image-360345\"\/><\/figure><\/div>\n<h3 class=\"wp-block-heading\">9.Microsoft Visio\uff1a\u8907\u96d1\u306a\u56f3\u3092\u7c21\u5358\u306b\u4f5c\u308b<\/h3>\n\n<p>Microsoft Visio\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30c0\u30a4\u30a2\u30b0\u30e9\u30e0\u3084\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u305f\u3081\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002 \u3053\u306e\u30d3\u30b8\u30e5\u30a2\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3067\u306f\u3001\u30b7\u30f3\u30d7\u30eb\u306a\u9867\u5ba2\u30c7\u30fc\u30bf\u56f3\u304b\u3089\u8907\u96d1\u306a\u9867\u5ba2\u30c7\u30fc\u30bf\u56f3\u307e\u3067\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u307e\u305f\u3001\u5185\u8535\u3055\u308c\u305f\u3055\u307e\u3056\u307e\u306a\u30b7\u30a7\u30a4\u30d7\u3001\u30aa\u30d6\u30b8\u30a7\u30af\u30c8\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f7f\u3063\u3066\u4f5c\u696d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>Visio\u306e\u4e3b\u306a\u76ee\u7684\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u3068\u3063\u3066\u3067\u304d\u308b\u3060\u3051\u7c21\u5358\u306b\u56f3\u5f0f\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n<p><strong>\u6ce8\uff09 <\/strong>\u672c\u88fd\u54c1\u306f\u3001MS Office\u306e\u30a2\u30c9\u30aa\u30f3\u3068\u3057\u3066\u8ca9\u58f2\u3055\u308c\u3066\u3044\u308b\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u793e\u306e\u88fd\u54c1\u3067\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">10.\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\uff1a100\uff05\u30d5\u30ec\u30ad\u30b7\u30d6\u30eb\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7<\/h3>\n\n<p>\u3053\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d7\u30fb\u30c4\u30fc\u30eb\u3084SaaS\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u65b9\u6cd5\u3067\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3057\u3001\u76ee\u6a19\u3092\u63d0\u4f9b\u3057\u3001\u30d5\u30a7\u30fc\u30ba\u3092\u5206\u6790\u3057\u3001\u90e8\u7f72\u306e\u30e1\u30f3\u30d0\u30fc\u5168\u54e1\u3067\u5171\u6709\u3057\u3001\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u63a5\u89e6\u3084\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u7372\u5f97\u306a\u3069\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3042\u3089\u3086\u308b\u89d2\u5ea6\u304b\u3089\u30ec\u30d3\u30e5\u30fc\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n\n<p>PowerPoint\u306a\u3069\u306e\u30d5\u30a9\u30fc\u30de\u30c3\u30c8\u3067\u69d8\u3005\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d7\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3082\u3042\u308a\u307e\u3059\u304c\u3001\u4e00\u822c\u7684\u306b\u3001\u6295\u7a3f\u3067\u7d39\u4ecb\u3057\u305f\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u306f\u3001\u3059\u3067\u306b\u3042\u308b\u7a0b\u5ea6\u306e\u4f5c\u696d\u304c\u7d42\u308f\u3063\u3066\u304a\u308a\u3001\u9867\u5ba2\u4e2d\u5fc3\u306e\u6226\u7565\u3092<a href=\"https:\/\/www.questionpro.com\/blog\/data-mapping\/\">\u30c7\u30fc\u30bf\u30de\u30c3\u30d7<\/a>\u5316\u3059\u308b\u969b\u306b\u5225\u306e\u4fa1\u5024\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"Other_tools_to_create_Customer_Journey_Maps\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u305f\u3081\u306e\u305d\u306e\u4ed6\u306e\u30c4\u30fc\u30eb<\/h2>\n\n<p>\u5e02\u8ca9\u3055\u308c\u3066\u3044\u308b\u4e3b\u306a\u30c4\u30fc\u30eb\u3092\u6319\u3052\u307e\u3057\u305f\u304c\u3001\u3055\u3089\u306b\u8e0f\u307f\u8fbc\u3093\u3067\u3001\u4e00\u90e8\u306e\u5c02\u9580\u5bb6\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u4f5c\u6210\u3059\u308b\u969b\u306b\u4f7f\u7528\u3057\u3066\u3044\u308b\u4ed6\u306e\u30c4\u30fc\u30eb\u3092\u7d39\u4ecb\u3057\u307e\u3059\uff1a<\/p>\n\n<h3 class=\"wp-block-heading\">1.\u30ad\u30e3\u30f3\u30d0\u30b9<\/h3>\n\n<p>Canvas\u306f\u3001\u30b7\u30f3\u30d7\u30eb\u306a\u30aa\u30f3\u30e9\u30a4\u30f3\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30c4\u30fc\u30eb\u3067\u3059\u3002 \u305d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30e1\u30fc\u30ab\u30fc\u306f\u3001\u9867\u5ba2\u3084\u30e6\u30fc\u30b6\u30fc\u304c\u4f55\u304b\u3092\u8cb7\u3046\u524d\u3068\u8cb7\u3063\u305f\u5f8c\u306e\u884c\u52d5\u3092\u793a\u3059\u3053\u3068\u3067\u3001\u9867\u5ba2\u3084\u30e6\u30fc\u30b6\u30fc\u3068\u4e00\u7dd2\u306b\u65c5\u3092\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">2.\u30d5\u30ec\u30b9\u30b3<\/h3>\n\n<p>Fresco\u306f\u3001\u3042\u3089\u304b\u3058\u3081\u7528\u610f\u3055\u308c\u305f\u3055\u307e\u3056\u307e\u306a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u3001\u30b0\u30eb\u30fc\u30d7\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u5171\u540c\u4f5c\u696d\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u308b\u30aa\u30f3\u30e9\u30a4\u30f3\u30ef\u30fc\u30af\u30d7\u30ec\u30a4\u30b9\u3067\u3059\u3002 Fresco\u306f\u3001\u751f\u7523\u6027\u306e\u5411\u4e0a\u3001\u6d3b\u52d5\u306e\u8a08\u753b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u958b\u767a\u306a\u3069\u3001\u30c1\u30fc\u30e0\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3059\u308b\u305f\u3081\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">3.\u30aa\u30e0\u30cb\u30b0\u30e9\u30c3\u30d5\u30eb<\/h3>\n\n<p>OmniGroup\u793e\u306e\u300cOmniGraffle\u300d\u306f\u3001\u30da\u30fc\u30b8\u30ec\u30a4\u30a2\u30a6\u30c8\u304b\u3089\u30a4\u30f3\u30c6\u30ea\u30a2\u30c7\u30b6\u30a4\u30f3\u307e\u3067\u5e45\u5e83\u304f\u6d3b\u7528\u3067\u304d\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u56f3\u4f5c\u6210\u30bd\u30d5\u30c8\u3067\u3059\u3002 \u3053\u306e\u30c4\u30fc\u30eb\u3092\u4f7f\u3048\u3070\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u6b63\u78ba\u306b\u4f5c\u6210\u3057\u3001\u4ed6\u8005\u3068\u5171\u6709\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<p>\u30d7\u30ed\u306e\u30a2\u30fc\u30c6\u30a3\u30b9\u30c8\u3084\u30c7\u30b6\u30a4\u30ca\u30fc\u304b\u3089\u3001\u30ab\u30b8\u30e5\u30a2\u30eb\u306a\u30c7\u30fc\u30bf\u30de\u30c3\u30d1\u30fc\u3084\u521d\u5fc3\u8005\u307e\u3067\u3001\u8ab0\u3082\u304cOmniGraffle\u3092\u4f7f\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 OmniGraffle\u304c\u512a\u308c\u3066\u3044\u308b\u306e\u306f\u3001\u7c21\u5358\u306b\u59cb\u3081\u3089\u308c\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">4.\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30d1\u30fc\u30c9\u30c3\u30c8<\/h3>\n\n<p>Salesforce Pardot\u3082Salesforce\u306e\u30c4\u30fc\u30eb\u3067\u3059\u3002 \u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u304c\u6df7\u5728\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u5a01\u529b\u3092\u767a\u63ee\u3057\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">5.\u30af\u30e9\u30a6\u30c9\u30c1\u30a7\u30ea\u30fc<\/h3>\n\n<p>CloudCherry\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u57fa\u3065\u3044\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3001\u6b63\u78ba\u306a\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u63d0\u4f9b\u3059\u308b\u9867\u5ba2\u4f53\u9a13\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3067\u3059\u3002 \u3053\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u5229\u76ca\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306b\u9867\u5ba2\u306e\u884c\u52d5\u3092\u4e88\u6e2c\u3059\u308b\u3053\u3068\u3092\u652f\u63f4\u3059\u308b\u3001\u5805\u7262\u3067\u9ad8\u5ea6\u306b\u51e6\u65b9\u7684\u306a\u5206\u6790\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"What_Makes_a_Customer_Journey_Mapping_Tool_Great?\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30c4\u30fc\u30eb\u306e\u512a\u308c\u305f\u70b9\u3068\u306f\uff1f<\/h2>\n\n<p>\u3057\u304b\u3057\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30c4\u30fc\u30eb\u306f\u3001\u57fa\u672c\u7684\u306a\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u305f\u3081\u306b\u5fc5\u8981\u306a\u6700\u4f4e\u9650\u306e\u6761\u4ef6\u3092\u5099\u3048\u3066\u3044\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002 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id=\"Why_SuiteCX_by_QuestionPro_is_the_best_of_Customer_Journey_Mapping_tools\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c4\u30fc\u30eb\u306e\u6700\u9ad8\u5cf0\u3001QuestionPro\u793e\u306eSuiteCX\u304c\u9078\u3070\u308c\u308b\u7406\u7531<\/h2>\n\n<p>\u5fa1\u793e\u306b\u6700\u9069\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30c4\u30fc\u30eb\u306f\u3001\u5fa1\u793e\u56fa\u6709\u306e\u30cb\u30fc\u30ba\u3001\u76ee\u6a19\u3001\u4e88\u7b97\u306b\u3088\u3063\u3066\u6c7a\u5b9a\u3055\u308c\u307e\u3059\u3002 \u3044\u304f\u3064\u304b\u306e\u9078\u629e\u80a2\u3092\u691c\u8a0e\u3057\u305f\u4e0a\u3067\u3001\u81ea\u5206\u306e\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u3082\u306e\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 SuiteCX by QuestionPro\u306e\u7279\u5fb4\u3084\u30e1\u30ea\u30c3\u30c8\u3068\u3057\u3066\u3001\u5e02\u5834\u306b\u3042\u308b\u4ed6\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30c4\u30fc\u30eb\u3068\u306f\u4e00\u7dda\u3092\u753b\u3059\u3068\u601d\u308f\u308c\u308b\u3082\u306e\u3092\u4ee5\u4e0b\u306b\u7d39\u4ecb\u3057\u307e\u3059\uff1a<\/p>\n\n<ul>\n<li><h3>\u7dcf\u5408\u7684\u306a\u7279\u5fb4<\/h3>SuiteCX\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u4f5c\u6210\u30fb\u7ba1\u7406\u3001\u30da\u30eb\u30bd\u30ca\u4f5c\u6210\u3001\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u5206\u6790\u3001\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u306a\u3069\u3001\u5305\u62ec\u7684\u306a\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 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CX\u306f\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u6226\u7565\u3001\u88fd\u54c1\u958b\u767a\u3001\u7af6\u5408\u8abf\u67fb\u3001\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\uff08UI\uff09\u30c7\u30b6\u30a4\u30f3\u306a\u3069\u3001\u307b\u3068\u3093\u3069\u3059\u3079\u3066\u306e\u8077\u7a2e\u3067\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<ul>\n<li><h3>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/h3>SuiteCX\u3067\u306f\u3001\u7279\u5b9a\u306e\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306b\u6cbf\u3063\u305f\u30de\u30c3\u30d7\u3092\u7c21\u5358\u306b\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<ul>\n<li><h3>\u4ed6\u306e\u30c4\u30fc\u30eb\u3068\u306e\u9023\u643a<\/h3>SuiteCX by QuestionPro\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u30bd\u30d5\u30c8\u3001NPS\u30bd\u30d5\u30c8\u3001\u5e02\u5834\u8abf\u67fb\u30bd\u30d5\u30c8\u306a\u3069QuestionPro\u306e\u4ed6\u306e\u30c4\u30fc\u30eb\u3068\u7d71\u5408\u3057\u3001\u3055\u307e\u3056\u307e\u306a\u30bd\u30fc\u30b9\u304b\u3089\u30c7\u30fc\u30bf\u3084\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306b\u53cd\u6620\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<ul>\n<li><h3>\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u30b7\u30a7\u30a2\u30ea\u30f3\u30b0<\/h3>SuiteCX\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u5171\u540c\u3067\u4f5c\u6210\u3057\u3001\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u3001\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3068\u5171\u6709\u3059\u308b\u3053\u3068\u3092\u5bb9\u6613\u306b\u3057\u307e\u3059\u3002 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CX\u300d\u3067\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3053\u3068\u304c\u3067\u304d\u307e\u3059\uff1a<\/p>\n\n<ul>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3092\u52a0\u901f\u3055\u305b\u308b<\/li>\n\n\n\n<li>\u5171\u6709\u3057\u3084\u3059\u3044\u3001\u3059\u3063\u304d\u308a\u3068\u3057\u305f\u67d4\u8edf\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3068\u30ec\u30dd\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u306b\u3088\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u306e\u78ba\u7acb  <\/li>\n\n\n\n<li>\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306e\u5897\u5e45 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CX\u3092\u4f7f\u7528\u3057\u3066\u3001\u9867\u5ba2\u306e\u8003\u3048\u3084\u611f\u60c5\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u7372\u5f97\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30c7\u30fc\u30bf\u3001\u6d1e\u5bdf\u3001\u9ad8\u5ea6\u306a\u5206\u6790\u306b\u57fa\u3065\u3044\u3066\u601d\u3044\u51fa\u306b\u6b8b\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">\u304a\u554f\u3044\u5408\u308f\u305b<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t<div class=\"modal-content\" role=\"document\">\n\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t\t\t\t\t\t<i class=\"material-icons\">close<\/i>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"contact-us-form-wrapper contact-box\">\n\t\t\t\t\t\t<div class=\"userlite-form-wrapper\">\n\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.questionpro.com\/userlite-form-blog-japanese.html?product=CX&amp;referralurl=https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/735650\/&amp;lang=ja&amp;cat=cx-ja-2\" style=\"display: block;\" ><\/iframe>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"demo-form-wrapper success-message-div\" style=\"display:none\">\n\t\t\t\t\t\t\t<p class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u672c\u5f53\u306b\u304a\u5ba2\u69d8\u306e\u3053\u3068\u3092\u5206\u304b\u3063\u3066\u3044\u308b\u306e\u304b\u3001\u4f55 [&hellip;]<\/p>\n","protected":false},"author":41,"featured_media":708784,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c4\u30fc\u30eb 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