{"id":735676,"date":"2020-08-09T05:22:49","date_gmt":"2020-08-09T12:22:49","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%83%e3%83%97%e3%81%af%e3%81%a9%e3%81%ae%e3%82%88%e3%81%86%e3%81%ab%e4%bd%9c%e6%88%90%e3%81%99\/"},"modified":"2022-12-20T16:13:53","modified_gmt":"2022-12-20T16:13:53","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%83%e3%83%97%e3%81%af%e3%81%a9%e3%81%ae%e3%82%88%e3%81%86%e3%81%ab%e4%bd%9c%e6%88%90%e3%81%99","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%83%e3%83%97%e3%81%af%e3%81%a9%e3%81%ae%e3%82%88%e3%81%86%e3%81%ab%e4%bd%9c%e6%88%90%e3%81%99\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3069\u306e\u3088\u3046\u306b\u4f5c\u6210\u3059\u308b\u306e\u304b\uff1f"},"content":{"rendered":"<p><span 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\u4e00\u5f8b\u306eCX\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u306f\u3082\u306f\u3084\u8ab0\u3082\u9a19\u3055\u308c\u306a\u3044\u3057\u3001\u9867\u5ba2\u306f\u3042\u3089\u3086\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3067\u7279\u5225\u306a\u6271\u3044\u3092\u671f\u5f85\u3059\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u308b\u3002 \u30ab\u30b9\u30bf\u30e0\u30e1\u30a4\u30c9\u30d7\u30ed\u30bb\u30b9\u306e\u767b\u5834\u3067\u3059\u3002  <\/span><\/p>\n<h2><strong><span data-preserver-spaces=\"true\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3068\u306f\uff1f<\/span><\/strong><\/h2>\n<p><span data-preserver-spaces=\"true\">\u307e\u305a\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f<\/a>\u3001\u9867\u5ba2\u304c\u4f01\u696d\u3068\u306e\u95a2\u4fc2\u306e\u4e2d\u3067\u7d4c\u9a13\u3059\u308b\u3059\u3079\u3066\u306e\u3053\u3068\u3092\u8981\u7d04\u3057\u305f\u3082\u306e\u3067\u3059\u3002<a href=\"https:\/\/www.questionpro.com\/cx\/why\/journey-mapping.html\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f<\/a>\u3001\u4f01\u696d\u304c\u304a\u5ba2\u69d8\u306e\u9774\u306e\u4e2d\u3092\u6b69\u304f\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u3002 \u3053\u308c\u306f\u3001\u6700\u521d\u304b\u3089\u6700\u5f8c\u307e\u3067\u306e\u9867\u5ba2\u4f53\u9a13\u5168\u4f53\u3092\u8996\u899a\u7684\u306b\u8868\u73fe\u3057\u305f\u3082\u306e\u3067\u3059\u3002  <\/span><\/p>\n<p><span 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\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3057\u3001\u7d44\u7e54\u5168\u4f53\u3067\u9867\u5ba2\u4e2d\u5fc3\u306e\u5171\u6709\u30d3\u30e5\u30fc\u3092\u4fc3\u9032\u3057\u3001\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u3088\u308a\u3088\u304f\u6e80\u305f\u3059\u65b9\u6cd5\u3092\u7406\u89e3\u3057\u307e\u3059\u3002  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u6700\u7d42\u7684\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3001\u300c\u9867\u5ba2\u304c\u671b\u307f\u3001\u305d\u308c\u306b\u3075\u3055\u308f\u3057\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u3069\u306e\u3088\u3046\u306a\u6e96\u5099\u3092\u3059\u308c\u3070\u3088\u3044\u304b\u300d\u3068\u3044\u3046\u554f\u3044\u306b\u7b54\u3048\u308b\u3082\u306e\u3067\u3059\u3002  <\/span><\/p>\n<h3><strong><span 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data-preserver-spaces=\"true\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3001\u30c7\u30fc\u30bf\u3092\u5165\u624b\u3057\u3001\u8abf\u67fb\u3059\u308b\u4f59\u88d5\u304c\u3042\u308c\u3070\u3001\u3059\u3050\u306b\u3067\u3082\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4f5c\u6210\u306b\u306f\u3001\u76f4\u611f\u3084\u52d8\u3060\u3051\u3067\u306a\u304f\u3001\u78ba\u304b\u306a\u30c7\u30fc\u30bf\u3068\u884c\u52d5\u5206\u6790\u304c\u5fc5\u8981\u3067\u3059\u3002  <\/span><\/p>\n<h3><strong><span data-preserver-spaces=\"true\">\u306a\u305c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/span><\/strong><\/h3>\n<p><span 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data-preserver-spaces=\"true\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3001\u3042\u306a\u305f\u304c\u671b\u3080\u9650\u308a\u3001\u30ce\u30f3\u30d5\u30a1\u30f3\u30b7\u30a3\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059 \u305f\u3060\u3001\u4f7f\u3046\u4eba\u304c\u7d0d\u5f97\u3067\u304d\u308b\u5730\u56f3\u3067\u3042\u308b\u3053\u3068\u304c\u6761\u4ef6\u3067\u3059\u3002 \u5f79\u54e1\u5ba4\u306e\u58c1\u306b\u8cbc\u3089\u308c\u305f\u4ed8\u7b8b\u7d19\u3060\u3051\u3067\u3082\u3001\u5341\u5206\u306b\u6a5f\u80fd\u3059\u308b\u306e\u3067\u3059 \u3053\u306e\u30a6\u30a7\u30d3\u30ca\u30fc\u3067\u306f\u3001\u6642\u9593\u304c\u306a\u3044\u65b9\u3067\u3082\u6700\u77ed1<a href=\"https:\/\/www.questionpro.com\/blog\/webinar-customer-journey-mapping-best-practices\/\">\u5206\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210<\/a>\u3059\u308b\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002 \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u4e88\u7b97\u3092\u7121\u99c4\u306b\u6d88\u8cbb\u3057\u3066\u3057\u307e\u3046\u3088\u3046\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u6301\u3063\u3066\u3044\u308b\u4f01\u696d\u304c\u3042\u307e\u308a\u306b\u3082\u591a\u3044\u306e\u3067\u3059\u3002 \u8ab0\u304c\u305d\u308c\u3092\u671b\u3080\u306e\u304b\uff1f  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u5341\u5206\u306a\u7406\u89e3\u3068\u660e\u78ba\u306aKPI\u304c\u3042\u308c\u3070\u3001\u53e4\u304d\u826f\u304d\u30a8\u30af\u30bb\u30eb\u30b7\u30fc\u30c8\u3067\u3055\u3048\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002 \u9867\u5ba2\u306e\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u3084\u969c\u5bb3\u7269\u3092\u30de\u30b9\u30bf\u30fc\u3059\u308b\u3053\u3068\u3067\u3001\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u958b\u767a\u3057\u3001\u5c06\u6765\u306e\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u306e\u3067\u3059\u3002 \u305d\u308c\u306f\u3001CX\u306e\u7a74\u3092\u767a\u898b\u3057\u3001\u52b9\u679c\u7684\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u305d\u308c\u3092\u57cb\u3081\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002  <\/span><\/p>\n<blockquote>\n<p class=\"p1\">\u4f5c\u6210\u65b9\u6cd5\u306b\u3064\u3044\u3066\u306f\u3053\u3061\u3089 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-canvas\/\"><br \/>\n  <span class=\"s1\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30ad\u30e3\u30f3\u30d0\u30b9<\/span><br \/>\n<\/a>\u3068\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<\/blockquote>\n<h2><\/h2>\n<h2 style=\"text-align: left;\"><strong><span data-preserver-spaces=\"true\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u305f\u3081\u306e6\u3064\u306e\u30b9\u30c6\u30c3\u30d7<\/span><\/strong><\/h2>\n<h3><strong><span data-preserver-spaces=\"true\">\u30b9\u30c6\u30c3\u30d71\uff1a\u9867\u5ba2\u30da\u30eb\u30bd\u30ca\u306e\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">\u30d0\u30a4\u30e4\u30fc\u30ba\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7406\u89e3\u3059\u308b\u306b\u306f\u3001\u30d0\u30a4\u30e4\u30fc\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304b\u3089\u59cb\u307e\u308a\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306f\u3069\u306e\u3088\u3046\u306a\u65b9\u3067\u3059\u304b\uff1f \u304a\u5ba2\u69d8\u3084\u305d\u306e\u30cb\u30fc\u30ba\u3092\u7406\u89e3\u3057\u3066\u3044\u308b\u3068\u601d\u3046\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u3069\u306e\u7a0b\u5ea6\u3067\u3057\u3087\u3046\u304b\uff1f  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\"><a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-guide\/\">\u52b9\u679c\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210<\/a>\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u9867\u5ba2\u306b\u3064\u3044\u3066\u8868\u9762\u7684\u306a\u7406\u89e3\u3060\u3051\u3067\u306f\u4e0d\u5341\u5206\u3067\u3059\u3002 Google Analytics\u306f\u3001\u5e73\u5747\u7684\u306a\u9867\u5ba2\u306b\u95a2\u3059\u308b\u4eba\u53e3\u7d71\u8a08\u5b66\u7684\u304a\u3088\u3073\u5fc3\u7406\u5b66\u7684\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306e\u660e\u767d\u306a\u65b9\u6cd5\u3067\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u5f93\u696d\u54e1\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u306e\u7acb\u5834\u3067\u8003\u3048\u3066\u30a2\u30d7\u30ed\u30fc\u30c1\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u306e\u3067\u3059<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u3055\u3089\u306b\u8a00\u3048\u3070\u3001\u304a\u5ba2\u69d8\u306b\u5fc5\u8981\u306a\u3053\u3068\u3092\u5c0b\u306d\u308c\u3070\u3001\u305d\u306e\u7a7a\u767d\u3092\u57cb\u3081\u3066\u304f\u308c\u308b\u3067\u3057\u3087\u3046\u3002 \u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u305d\u306e\u305f\u3081\u306e\u7d20\u6674\u3089\u3057\u3044\u624b\u6bb5\u3067\u3059\u3002 NPS\u3084CSAT\u3001CES\u306a\u3069\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u304a\u5ba2\u69d8\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u65b9\u6cd5\u306f\u6570\u591a\u304f\u5b58\u5728\u3057\u307e\u3059\u3002 \u307e\u305f\u3001\u9867\u5ba2\u304b\u3089\u76f4\u63a5\u53ce\u96c6\u3057\u305f\u30c7\u30fc\u30bf\u306f\u3001\u5f7c\u3089\u304c\u3069\u306e\u3088\u3046\u306b\u5fa1\u793e\u3092\u77e5\u308a\u3001\u3069\u306e\u3088\u3046\u306a\u304d\u3063\u304b\u3051\u3067\u5fa1\u793e\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u9078\u629e\u3057\u3001\u5fa1\u793e\u3068\u306e\u51fa\u4f1a\u3044\u306e\u4e2d\u3067\u3069\u306e\u3088\u3046\u306a\u969c\u5bb3\u306b\u76f4\u9762\u3057\u305f\u304b\u3092\u660e\u3089\u304b\u306b\u3057\u307e\u3059\u3002  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u5fc5\u8981\u306a\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u305f\u3089\u3001\u5e73\u5747\u7684\u306a\u9867\u5ba2\u3092\u8868\u3059\u67b6\u7a7a\u306e\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002 1\u4eba\u306e\u30d0\u30a4\u30e4\u30fc\u30da\u30eb\u30bd\u30ca\u306b\u8907\u6570\u4eba\u306e\u7279\u5fb4\u3092\u8a70\u3081\u8fbc\u3080\u5fc5\u8981\u306f\u306a\u3044\u3002 \u591a\u69d8\u306a\u9867\u5ba2\u5c64\u3092\u4ee3\u8868\u3059\u308b\u8907\u6570\u306e\u30da\u30eb\u30bd\u30ca\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u307e\u305f\u3001\u30da\u30eb\u30bd\u30ca\u304c\u8907\u6570\u3042\u308b\u3053\u3068\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u30d0\u30ea\u30a8\u30fc\u30b7\u30e7\u30f3\u304c\u3042\u308b\u3053\u3068\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002 1\u3064\u306e\u30da\u30eb\u30bd\u30ca\u306b\u5bfe\u3057\u30661\u3064\u306e\u30de\u30c3\u30d7\u3092\u7528\u610f\u3059\u308b\u306e\u304c\u9244\u5247\u3067\u3059\u3002  <\/span><\/p>\n<h3><strong><span data-preserver-spaces=\"true\">\u30b9\u30c6\u30c3\u30d72\uff1a\u884c\u52d5\u6bb5\u968e\u306e\u5b9a\u7fa9\u3068\u76ee\u6a19\u306e\u660e\u78ba\u5316  <\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">\u304a\u5ba2\u3055\u307e\u306e\u8996\u70b9\u306b\u7acb\u3061\u3001\u304a\u5ba2\u3055\u307e\u304c\u3069\u306e\u3088\u3046\u306b\u5fa1\u793e\u3092\u77e5\u3063\u305f\u304b\u3001\u305d\u306e\u539f\u70b9\u306b\u7acb\u3061\u307e\u3059\u3002  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u6f5c\u5728\u9867\u5ba2\u304c\u901a\u904e\u3059\u308b\u6bb5\u968e\u306f5\u3064\u3042\u308a\u3001\u305d\u308c\u305e\u308c\u306e\u6bb5\u968e\u3067\u8a08\u753b\u3057\u305f\u76ee\u6a19\u306f\u7570\u306a\u308b\u3067\u3057\u3087\u3046\u3002 5\u3064\u306e\u30d5\u30a7\u30fc\u30ba\u3068\u306f\u3001\u300c\u8a8d\u77e5\u300d\u300c\u691c\u8a0e\u300d\u300c\u8cfc\u5165\u300d\u300c\u4fdd\u6301\u300d\u300c\u652f\u6301\u300d\u3067\u3059\u3002  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u307b\u3068\u3093\u3069\u306e\u304a\u5ba2\u69d8\u306f\u3001\u3053\u308c\u3089\u306e\u3059\u3079\u3066\u306e\u30d5\u30a7\u30fc\u30ba\u3092\u4f55\u3089\u304b\u306e\u5f62\u3067\u901a\u904e\u3057\u307e\u3059\u304c\u3001A\u304b\u3089B\u3078\u306e\u76f4\u7dda\u7684\u306a\u65c5\u3067\u8868\u3059\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002\u307b\u3068\u3093\u3069\u306e\u5834\u5408\u3001\u304a\u5ba2\u69d8\u306f\u524d\u5f8c\u95a2\u4fc2\u3084\u6df7\u5728\u3001\u5faa\u74b0\u7684\u3001\u3042\u308b\u3044\u306f\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u7684\u306a\u65b9\u6cd5\u3067\u7d42\u70b9\u306b\u305f\u3069\u308a\u7740\u304d\u307e\u3059\u3002 \u3057\u305f\u304c\u3063\u3066\u3001\u3053\u308c\u3089\u306e\u5e83\u3044\u30d5\u30a7\u30fc\u30ba\u3054\u3068\u306b\u884c\u52d5\u3092\u660e\u78ba\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001\u5404\u30d5\u30a7\u30fc\u30ba\u306b\u76ee\u6a19\u3092\u5272\u308a\u5f53\u3066\u308b\u3053\u3068\u306f\u7406\u306b\u304b\u306a\u3063\u3066\u3044\u307e\u3059\u3002  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u6700\u521d\u306e\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u5834\u5408\u3001\u6700\u3082\u4e00\u822c\u7684\u306a\u9867\u5ba2\u30da\u30eb\u30bd\u30ca\u3092\u9078\u3073\u3001\u5f7c\u3089\u304c\u521d\u3081\u3066\u3042\u306a\u305f\u3068\u95a2\u308f\u308b\u3068\u304d\u306b\u901a\u5e38\u901a\u308b\u30eb\u30fc\u30c8\u3092\u30de\u30c3\u30d7\u5316\u3059\u308b\u306e\u304c1\u3064\u306e\u8ce2\u3044\u65b9\u6cd5\u3067\u3059\u3002 \u7279\u5b9a\u306e\u5e02\u5834\u30bb\u30b0\u30e1\u30f3\u30c8\u3084\u30d5\u30a7\u30fc\u30ba\u3054\u3068\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u304c\u3001\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u76ee\u7684\u306b\u5fdc\u3058\u3066\u8a2d\u5b9a\u3057\uff08\u8a73\u7d30\u306f\u5f8c\u8ff0\uff09\u3001\u9867\u5ba2\u304c\u3053\u306e\u30eb\u30fc\u30c8\u3067\u76ee\u6a19\u3092\u9054\u6210\u3067\u304d\u308b\u304b\u3069\u3046\u304b\u3092\u5224\u65ad\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002  <\/span><\/p>\n<p>\u3053\u3053\u3067\u306f\u3001\u822a\u7a7a\u4f1a\u793e\u306e\u5834\u5408\u306e\u30a4\u30e1\u30fc\u30b8\u56f3\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-104828 size-full\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/06\/tmcxt9june.png\" alt=\"cx-\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\" width=\"1126\" height=\"463\"><\/p>\n<h3><strong><span data-preserver-spaces=\"true\">\u30b9\u30c6\u30c3\u30d73\uff1a\u9867\u5ba2\u3068\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u30ea\u30b9\u30c8\u30a2\u30c3\u30d7\u3059\u308b<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">\u3082\u3057\u3001\u3042\u306a\u305f\u306e\u4f1a\u793e\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u628a\u63e1\u3057\u306a\u3051\u308c\u3070\u3001\u6700\u9069\u5316\u306a\u3069\u3067\u304d\u308b\u306f\u305a\u304c\u3042\u308a\u307e\u305b\u3093\u3002<\/span><\/p>\n<p><span data-preserver-spaces=\"true\"><a href=\"https:\/\/www.questionpro.com\/blog\/customer-touchpoints\/\">\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3068\u306f<\/a>\u3001\u304a\u5ba2\u3055\u307e\u304c\u304a\u5ba2\u3055\u307e\u3068\u63a5\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3059\u3079\u3066\u306e\u5834\u6240\u306e\u3053\u3068\u3067\u3059\u3002 \u8cfc\u8cb7\u30b5\u30a4\u30af\u30eb\u306e\u3069\u306e\u6bb5\u968e\u3067\u3082\u3001\u3069\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u3082\u3001\u3069\u306e\u3088\u3046\u306a\u76ee\u7684\u3067\u3082\u3001\u304a\u5ba2\u69d8\u304c\u8cb4\u793e\u306b\u63a5\u89e6\u3059\u308b\u3059\u3079\u3066\u306e\u6642\u3092\u6307\u3057\u307e\u3059\u3002  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u3053\u308c\u306f\u3001\u6700\u521d\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u304b\u3089\u6700\u5f8c\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u307e\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u306e\u30a8\u30f3\u30c9\u30fb\u30c4\u30fc\u30fb\u30a8\u30f3\u30c9\u306e\u30de\u30c3\u30d7\u306b\u307b\u304b\u306a\u3089\u306a\u3044\u306e\u3067\u3059\u3002 \u3053\u306e\u6f14\u7fd2\u306e\u30dd\u30a4\u30f3\u30c8\u306f\u3001\u5404\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\uff0f\u30d5\u30a7\u30fc\u30ba\u3067\u8a2d\u5b9a\u3057\u305f\u76ee\u6a19\u306b\u3069\u308c\u3060\u3051\u52b9\u7387\u3088\u304f\u5230\u9054\u3057\u3066\u3044\u308b\u304b\u3092\u5206\u6790\u3057\u3001\u305d\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u3067\u3088\u308a\u826f\u3044\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u767a\u63ee\u3059\u308b\u3053\u3068\u3067\u3059\u3002  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u304c\u5e73\u7b49\u306b\u6271\u308f\u308c\u308b\u308f\u3051\u3067\u306f\u306a\u304f\u3001\u3088\u308a\u6c7a\u5b9a\u7684\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3082\u306e\u3082\u3042\u308a\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u914d\u9001\u304c\u4e0d\u6109\u5feb\u3060\u3068\u3001\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u4f53\u9a13\u5168\u4f53\u304c\u53f0\u7121\u3057\u306b\u306a\u308a\u307e\u3059\u3002\u3068\u306f\u3044\u3048\u3001\u3069\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3082\u5b8c\u5168\u306b\u7121\u8996\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002\u3053\u308c\u3089\u306f\u3059\u3079\u3066\u304a\u5ba2\u69d8\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u308b\u6a5f\u4f1a\u3067\u3042\u308a\u3001\u5168\u4f53\u306e\u65c5\u3092\u30b9\u30e0\u30fc\u30ba\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u3059\u308b\u305f\u3081\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/span><\/p>\n<h3><strong><span data-preserver-spaces=\"true\">\u30b9\u30c6\u30c3\u30d74: \u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u306e\u7279\u5b9a  <\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306f\u3001\u614e\u91cd\u306b\u691c\u8a0e\u3055\u308c\u306a\u3051\u308c\u3070\u3001\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u306b\u306a\u308a\u5f97\u308b\u3053\u3068\u3092\u3054\u5b58\u77e5\u3067\u3059\u304b\uff1f \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3066\u3044\u304f\u3068\u3001\u3069\u3046\u3057\u3066\u3082\u6bb5\u5dee\u3084\u969c\u5bb3\u306b\u3076\u3064\u304b\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3057\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u306e\u30d0\u30c3\u30af\u30dc\u30fc\u30f3\u306f\u3001\u3053\u308c\u3089\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u6a5f\u4f1a\u3092\u898b\u3064\u3051\u3001\u9867\u5ba2\u304c\u65c5\u8def\u3067\u901a\u5e38\u906d\u9047\u3059\u308b\u30d0\u30f3\u30d7\u3092\u4fee\u6b63\u3059\u308b\u3053\u3068\u3067\u3059\u3002  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3001\u4e8b\u524d\u5bfe\u7b56\u3068\u307e\u3067\u306f\u3044\u304b\u306a\u304f\u3066\u3082\u3001\u5099\u3048\u3092\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002 \u9867\u5ba2\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u30cb\u30fc\u30ba\u3001\u6469\u64e6\u306e\u3042\u308b\u90e8\u5206\u3001\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u306a\u3069\u3092\u628a\u63e1\u3057\u3001\u305d\u308c\u306b\u57fa\u3065\u3044\u3066\u8a08\u753b\u3092\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">CX\u306e\u5c02\u9580\u5bb6\u306f\u3001\u3042\u306a\u305f\u304c\u8a8d\u3081\u305f\u3082\u306e\u3060\u3051\u304c\u6700\u7d42\u7684\u306b\u89e3\u6c7a\u3055\u308c\u308b\u306e\u3067\u3001\u305d\u308c\u3089\u306e\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3092\u53d7\u3051\u5165\u308c\u308b\u3088\u3046\u306b\u30a2\u30c9\u30d0\u30a4\u30b9\u3057\u3066\u3044\u307e\u3059\u3002 \u307e\u305f\u3001\u73fe\u5728\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u308b\u3068\u3053\u308d\u306f\u30e1\u30e2\u3092\u53d6\u308a\u3001\u8db3\u308a\u306a\u3044\u3068\u3053\u308d\u306f\u624b\u629c\u304d\u3092\u771f\u4f3c\u3057\u3066\u3001\u6539\u5584\u7b56\u3092\u8003\u3048\u308b\u306e\u3082\u3088\u3044\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u3053\u306e\u30b9\u30c6\u30c3\u30d7\u306b\u5922\u4e2d\u306b\u306a\u308b\u3068\u3001\u6700\u9069\u5316\u306e\u305f\u3081\u306b\u3053\u308c\u3089\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u4e00\u3064\u3072\u3068\u3064\u3092\u6700\u9069\u5316\u3057\u3066\u3057\u307e\u3046\u3053\u3068\u306b\u306a\u308a\u304c\u3061\u3067\u3059\u3002 \u305d\u306e\u3088\u3046\u306a\u6271\u3044\u3092\u3059\u308b\u3068\u3001\u3088\u308a\u591a\u304f\u306e\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u3084\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u306b\u3064\u306a\u304c\u308b\u30b9\u30e0\u30fc\u30ba\u306aCX\u3068\u3044\u3046\u6700\u7d42\u76ee\u6a19\u304b\u3089\u8131\u7dda\u3057\u3066\u3057\u307e\u3046\u3068\u3044\u3046\u554f\u984c\u70b9\u304c\u3042\u308a\u307e\u3059\u3002 \u7279\u5b9a\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u52b4\u529b\u3092\u8cbb\u3084\u3057\u3001\u9867\u5ba2\u3092\u30d5\u30a1\u30cd\u30eb\u306b\u62bc\u3057\u8fbc\u3080\u306e\u3067\u306f\u306a\u304f\u3001\u65c5\u3092\u9577\u5f15\u304b\u305b\u308b\u3068\u3044\u3046\u9078\u629e\u3092\u3059\u308b\u306e\u306f\u3001\u3088\u304f\u8003\u3048\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 \u8a00\u3063\u3066\u307f\u305f\u3060\u3051\uff01\uff1f<\/span><\/p>\n<h3><strong><span data-preserver-spaces=\"true\">\u30b9\u30c6\u30c3\u30d75\uff1a\u65c5\u3068\u5730\u56f3\u3092\u9078\u3076<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">\u4e00\u3064\u306e\u30d6\u30e9\u30f3\u30c9\u306b\u306f\u8907\u6570\u306e\u7570\u306a\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u304c\u3042\u308a\u3001\u3053\u306e\u6bb5\u968e\u3067\u3001\u6700\u3082\u76ee\u6a19\u306b\u8fd1\u3044\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u9078\u3073\u307e\u3059\u3002 \u3064\u3044\u306b\u5730\u56f3\u304c\u3067\u304d\u308b\uff01\uff1f  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u30a8\u30f3\u30c9\u30fb\u30c4\u30fc\u30fb\u30a8\u30f3\u30c9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30e2\u30c7\u30eb\u304c\u9069\u3057\u3066\u3044\u308b\u30d6\u30e9\u30f3\u30c9\u3082\u3042\u308c\u3070\u3001\u3042\u308b\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u7279\u5b9a\u306e\u90e8\u5206\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u30de\u30c3\u30d7\u306e\u65b9\u304c\u76ee\u6a19\u306b\u8fd1\u3065\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u30d6\u30e9\u30f3\u30c9\u3082\u3042\u308a\u307e\u3059\u3002  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u591a\u304f\u306e\u5834\u5408\u3001\u300c\u73fe\u72b6\u300d\u300c\u65e5\u5e38\u300d\u300c\u672a\u6765\u300d\u300c\u9752\u5199\u771f\u300d\u306e4\u3064\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u306b\u5206\u985e\u3055\u308c\u307e\u3059\u3002  <\/span><\/p>\n<ul>\n<li><strong><span data-preserver-spaces=\"true\">\u73fe\u5728\u306e\u72b6\u614b  <\/span><\/strong><\/li>\n<\/ul>\n<p><span data-preserver-spaces=\"true\">\u3053\u306e\u3088\u3046\u306a\u305d\u306e\u307e\u307e\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u5e83\u304f\u666e\u53ca\u3057\u3066\u304a\u308a\u3001\u3042\u3089\u3086\u308b\u4f01\u696d\u3067\u3088\u304f\u5229\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u3053\u308c\u3089\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u6700\u9069\u306a\u65b9\u6cd5\u3067\u3059\u3002  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u73fe\u72b6\u5206\u6790\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3001\u305d\u306e\u540d\u306e\u901a\u308a\u3001\u304a\u5ba2\u69d8\u304c\u73fe\u5728\u3069\u306e\u3088\u3046\u306b\u30d3\u30b8\u30cd\u30b9\u306b\u95a2\u308f\u3063\u3066\u3044\u308b\u304b\u3001\u3064\u307e\u308a\u304a\u5ba2\u69d8\u306e\u884c\u52d5\u3001\u601d\u8003\u3001\u611f\u60c5\u3092\u53ef\u8996\u5316\u3059\u308b\u3082\u306e\u3067\u3059\u3002 \u73fe\u72b6\u306b\u304a\u3051\u308b\u30ea\u30b9\u30af\u3068\u30c1\u30e3\u30f3\u30b9\u3092\u6d6e\u304d\u5f6b\u308a\u306b\u3057\u3001\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u5149\u3092\u5f53\u3066\u307e\u3059\u3002  <\/span><\/p>\n<ul>\n<li><strong><span data-preserver-spaces=\"true\">\u30c7\u30a4\u30fb\u30a4\u30f3\u30fb\u30b6\u30fb\u30e9\u30a4\u30d5<\/span><\/strong><\/li>\n<\/ul>\n<p><span data-preserver-spaces=\"true\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u5e45\u5e83\u3044\u8981\u56e0\u306b\u7740\u76ee\u3057\u3001\u5e73\u5747\u7684\u306a\u9867\u5ba2\u304c\u65e5\u5e38\u7684\u306b\u7d4c\u9a13\u3059\u308b\u3042\u3089\u3086\u308b\u3053\u3068\u3092\u53ef\u8996\u5316\u3057\u305f\u30e2\u30c7\u30eb\u3067\u3001\u305d\u308c\u304c\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u306b\u5f53\u3066\u306f\u307e\u308b\u304b\u3069\u3046\u304b\u306f\u5225\u3068\u3057\u3066\u3001\u300cDay in the Life\uff08\u65e5\u5e38\u751f\u6d3b\uff09\u300d\u30e2\u30c7\u30eb\u3067\u8868\u73fe\u3057\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u9867\u5ba2\u81ea\u8eab\u304c\u4f55\u3092\u671b\u3093\u3067\u3044\u308b\u304b\u306b\u6c17\u3065\u304f\u524d\u306b\u3001\u6e80\u305f\u3055\u308c\u3066\u3044\u306a\u3044\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306e\u7d20\u6674\u3089\u3057\u3044\u65b9\u6cd5\u306a\u306e\u3067\u3059  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3001\u81ea\u793e\u306b\u95a2\u9023\u3059\u308b\u5178\u578b\u7684\u306a\u8cfc\u8cb7\u8005\u306e\u30d1\u30bf\u30fc\u30f3\u3092\u7279\u5b9a\u3057\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u9867\u5ba2\u7dad\u6301\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3082\u306e\u3067\u3059\u3002  <\/span><\/p>\n<ul>\n<li><strong><span data-preserver-spaces=\"true\">\u672a\u6765\u306e\u72b6\u614b<\/span><\/strong><\/li>\n<\/ul>\n<p><span data-preserver-spaces=\"true\">\u672a\u6765\u72b6\u614b\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u4fbf\u5229\u3067\u306f\u3042\u308b\u304c\u3001\u73fe\u72b6\u7dad\u6301\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3068\u306f\u4f3c\u3066\u975e\u306a\u308b\u3082\u306e\u3067\u3042\u308b\u3002 \u3053\u3053\u3067\u306f\u3001\u5c06\u6765\u306e\u304a\u5ba2\u69d8\u3092\u4e88\u6e2c\u3057\u3001\u7406\u60f3\u7684\u306a\u30d7\u30ed\u30bb\u30b9\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u304a\u5ba2\u69d8\u304c\u4eca\u5f8c\u306e\u4f01\u696d\u3068\u306e\u95a2\u308f\u308a\u306b\u304a\u3044\u3066\u3001\u3069\u306e\u3088\u3046\u306a\u884c\u52d5\u3001\u601d\u8003\u3001\u611f\u60c5\u3092\u6301\u3064\u304b\u3092\u63a8\u5b9a\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u884c\u308f\u308c\u307e\u3059\u3002  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Future State Customer Journeys\u306f\u3001\u4f01\u696d\u306e\u30d3\u30b8\u30e7\u30f3\u3092\u793a\u3057\u3001CX\u3068\u4f01\u696d\u306e\u5c06\u6765\u306e\u76ee\u6a19\u3092\u4e00\u81f4\u3055\u305b\u308b\u305f\u3081\u306b\u6700\u9069\u3067\u3059\u3002 \u3053\u306e\u30e2\u30c7\u30eb\u306f\u3001CX\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u65b0\u305f\u306a\u30d3\u30b8\u30cd\u30b9\u30c1\u30e3\u30f3\u30b9\u3092\u767a\u898b\u3059\u308b\u306e\u306b\u4fbf\u5229\u3067\u3059\u3002  <\/span><\/p>\n<ul>\n<li><strong><span data-preserver-spaces=\"true\">\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8<\/span><\/strong><\/li>\n<\/ul>\n<p><span data-preserver-spaces=\"true\">\u30b5\u30fc\u30d3\u30b9\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3068\u3082\u547c\u3070\u308c\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u65c5\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u4e00\u7dd2\u306b\u3057\u305f\u30de\u30b9\u30bf\u30fc\u30d7\u30e9\u30f3\u3067\u3059\u3002 \u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\u306f\u3001\u4ed6\u306e3\u7a2e\u985e\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4e0a\u306b\u69cb\u7bc9\u3055\u308c\u3001\u7d44\u7e54\u5168\u4f53\u304c\u76ee\u6307\u3059\u3079\u304d\u65b9\u5411\u6027\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u9ad8\u5ea6\u306a\u30de\u30c3\u30d7\u3067\u3059\u3002  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u304b\u3089\u5b9f\u969b\u306e\u7d44\u7e54\u6539\u9769\u3078\u306e\u6a4b\u6e21\u3057\u3068\u306a\u308b\u4e2d\u9593\u8a08\u753b\u3067\u3059\u3002 \u30b5\u30fc\u30d3\u30b9\u30fb\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e4\u756a\u76ee\u306e\u30bf\u30a4\u30d7\u3067\u3042\u308b\u4ee5\u4e0a\u306b\u3001\u5f93\u696d\u54e1\u306e\u305f\u3081\u306b\u4f5c\u3089\u308c\u305f\u5bfe\u6975\u306b\u3042\u308b\u3082\u306e\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002  <\/span><\/p>\n<h3><strong><span data-preserver-spaces=\"true\">\u30b9\u30c6\u30c3\u30d76: \u884c\u52d5\u65b9\u91dd\/\u63a8\u5968\u3055\u308c\u308b\u5909\u66f4\u70b9\u306e\u6c7a\u5b9a<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u30cf\u30a4\u30e9\u30a4\u30c8\u306f\u3001\u4f01\u696d\u304c\u6301\u7d9a\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u8003\u3048\u51fa\u3057\u3001\u3088\u308a\u9ad8\u3044\u9867\u5ba2\u7dad\u6301\u7387\u3092\u9054\u6210\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002 \u3053\u306e\u9b45\u529b\u7684\u306a<a href=\"https:\/\/www.questionpro.com\/webinar\/cx-customer-journey-mapping.html\">\u30a6\u30a7\u30d3\u30ca\u30fc\u3067<\/a>\u3001\u305d\u306e\u3059\u3079\u3066\u3092\u5b66\u3076\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306e\u611f\u60c5\u7684\u30fb\u7269\u7406\u7684\u306a\u30d7\u30ed\u30bb\u30b9\u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u306f\u3001\u624b\u9593\u306e\u304b\u304b\u308b\u4f5c\u696d\u3067\u3059\u304c\u3001CX\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u78ba\u5b9f\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3082\u306e\u3067\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7d30\u5206\u5316\u3057\u3001\u5404\u30b9\u30c6\u30c3\u30d7\u304c\u6e2c\u5b9a\u53ef\u80fd\u306a\u30b4\u30fc\u30eb\u3068\u4e00\u81f4\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u305f\u3089\u3001\u3042\u3068\u306f\u30b4\u30fc\u30eb\u306b\u3088\u308a\u901f\u304f\u5230\u9054\u3059\u308b\u305f\u3081\u306b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u518d\u69cb\u7bc9\u3059\u308b\u3060\u3051\u3067\u3059\u3002  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u78e8\u304d\u4e0a\u3052\u3001\u304a\u5ba2\u69d8\u306e\u6210\u529f\u3092\u6700\u5927\u5316\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u7b56\u5b9a\u3055\u308c\u308b\u63a8\u5968\u884c\u52d5\u3084\u8a08\u753b\u306f\u3001\u3059\u3079\u3066\u9867\u5ba2\u306e\u5b9f\u4f53\u9a13\u306b\u88cf\u6253\u3061\u3055\u308c\u305f\u3082\u306e\u3067\u3042\u308a\u3001\u307b\u307c\u7121\u6575\u306e\u72b6\u614b\u3067\u3059\u3002 \u3053\u3053\u3067\u5730\u56f3\u304c\u4e00\u5de1\u3057\u307e\u3059  <\/span><\/p>\n<h3><strong><span data-preserver-spaces=\"true\">\u30e9\u30c3\u30d4\u30f3\u30b0&#8230;\uff01\uff1f<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3001\u4e0d\u5fc5\u8981\u306b\u8907\u96d1\u3067\u3042\u308b\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u305b\u3063\u304b\u304f\u4f5c\u3063\u305f\u5730\u56f3\u3001\u8ab0\u3082\u4f7f\u308f\u306a\u3051\u308c\u3070\u610f\u5473\u304c\u3042\u308a\u307e\u305b\u3093\u3002 \u4e0b\u624b\u306a\u30de\u30c3\u30d7\u306f\u3001\u30c1\u30fc\u30e0\u3092\u6df7\u4e71\u3055\u305b\u3001\u914d\u7f6e\u3092\u8aa4\u3089\u305b\u308b\u3060\u3051\u3067\u3059\u3002  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u304c\u3046\u307e\u304f\u6a5f\u80fd\u3059\u308c\u3070\u3001\u7d44\u7e54\u306e\u7e26\u5272\u308a\u69cb\u9020\u3092\u6253\u7834\u3057\u3001\u793e\u5185\u306e\u8907\u6570\u306e\u90e8\u9580\u3092\u6a4b\u6e21\u3057\u3057\u3066\u3001\u3088\u308a\u826f\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u6570\u5e74\u9593\u306f\u30c1\u30fc\u30e0\u306b\u8ca2\u732e\u3057\u3001\u3059\u3079\u3066\u306e\u958b\u767a\u306b\u304a\u3044\u3066\u9577\u671f\u7684\u306a\u8cc7\u7523\u3067\u3042\u308a\u7d9a\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u307e\u305f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u6210\u529f\u3092\u4e88\u6e2c\u3057\u3001\u9867\u5ba2\u306e\u884c\u52d5\u3092\u4e88\u898b\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u304c\u4e8b\u524d\u306b\u8a08\u753b\u3092\u7acb\u3066\u308b\u306e\u306b\u4fbf\u5229\u3067\u3059\u3002 \u7d50\u5c40\u306e\u3068\u3053\u308d\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u3001\u95a2\u9023\u6027\u306e\u9ad8\u3044\u4f53\u9a13\u3092\u9867\u5ba2\u306b\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u6709\u52b9\u306a\u65b9\u6cd5\u306e\u4e00\u3064\u3067\u3042\u308a\u3001\u307e\u3055\u306b\u79c1\u305f\u3061\u304c\u6c42\u3081\u3066\u3044\u308b\u3082\u306e\u306a\u306e\u3067\u3059\u3002  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\"><strong>QuestionPro\u306f\u3001\u6700\u3082\u5148\u9032\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/strong>\u9867\u5ba2\u306e\u8003\u3048\u3084\u611f\u60c5\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u5f97\u308b\u306b\u306f\u3001\u4ee5\u4e0b\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002 <\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\n  <span data-preserver-spaces=\"true\">QuestionPro CX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/span><br \/>\n<\/a><span data-preserver-spaces=\"true\">\u4eca\u65e5\u304b\u3089<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/info.questionpro.com\/meetings\/kenneth-peterson\" target=\"_blank\" 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