{"id":735678,"date":"2022-05-04T13:30:44","date_gmt":"2022-05-04T20:30:44","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%90%e3%83%aa%e3%83%a5%e3%83%bc%e3%83%bb%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc\/"},"modified":"2023-05-05T17:51:04","modified_gmt":"2023-05-05T17:51:04","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%90%e3%83%aa%e3%83%a5%e3%83%bc%e3%83%bb%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%90%e3%83%aa%e3%83%a5%e3%83%bc%e3%83%bb%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%80%82%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d0\u30ea\u30e5\u30fc\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d0\u30ea\u30e5\u30fc\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\u4f55\u304b\u3001\u3069\u306e\u3088\u3046\u306b\u5b9f\u884c\u3059\u308b\u304b"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u3084\u9867\u5ba2\u3092\u77e5\u308a\u3001\u305d\u306e\u884c\u52d5\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u30d3\u30b8\u30cd\u30b9\u6226\u7565\u4e0a\u3001\u4e0d\u53ef\u6b20\u306a\u8981\u7d20\u3067\u3059\u3002 \u4eca\u65e5\u306f\u3001\u305d\u306e\u305f\u3081\u306e\u975e\u5e38\u306b\u6709\u52b9\u306a\u30c4\u30fc\u30eb\u3067\u3042\u308b\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d0\u30ea\u30e5\u30fc\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u300d\u306b\u3064\u3044\u3066\u304a\u8a71\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u3088\u3046\u306a\u30c4\u30fc\u30eb\u3092\u4f7f\u3046\u3053\u3068\u3067\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u5c64\u3092\u3088\u308a\u8a73\u3057\u304f\u77e5\u308a\u3001\u7406\u89e3\u3057\u3001\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3001\u3042\u308b\u3044\u306f\u5358\u306b\u5f85\u9047\u3067\u559c\u3070\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d0\u30ea\u30e5\u30fc\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\uff1f<\/h2>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d0\u30ea\u30e5\u30fc\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\u3001\u898b\u8fbc\u307f\u5ba2\u304c\u3042\u306a\u305f\u306e\u63d0\u4f9b\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5229\u7528\u3057\u3001\u3069\u306e\u3088\u3046\u306b\u9ad8\u4ed8\u52a0\u4fa1\u5024\u9867\u5ba2\u306b\u306a\u308b\u307e\u3067\u306e\u9053\u306e\u308a\u3092\u8996\u899a\u7684\u306b\u8868\u73fe\u3057\u305f\u3082\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3082\u3057\u3042\u306a\u305f\u304c\u3053\u308c\u3092\u8aad\u3093\u3067\u3044\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u4e16\u754c\u3067\u5c11\u3057\u7d4c\u9a13\u3092\u7a4d\u3093\u3060\u4eba\u306a\u3089\u3001\u300c\u306d\u3048\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d0\u30ea\u30e5\u30fc\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u4e00\u822c\u7684\u306a\u3082\u306e\u306e\u9055\u3044\u306f\u4f55\u3060\u308d\u3046\u300d\u3068\u601d\u3046\u3067\u3057\u3087\u3046\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">? \u305d\u306e\u7b54\u3048\u306f\u3001\u5fae\u5999\u3067\u306f\u3042\u308a\u307e\u3059\u304c\u3001\u3068\u3066\u3082\u660e\u78ba\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u901a\u5e38\u3001\u9867\u5ba2\u3068\u306e\u826f\u597d\u306a\u95a2\u4fc2\u3092\u512a\u5148\u3055\u305b\u308b\u3002 \u5f8c\u8005\u306f\u3001\u5358\u306b\u9867\u5ba2\u306e\u58f2\u4e0a\u9ad8\u3084\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30d5\u30a1\u30cd\u30eb\u5185\u306e\u3042\u308b\u30ec\u30d9\u30eb\u306b\u9054\u3057\u305f\u304b\u3069\u3046\u304b\u3068\u3044\u3046\u3053\u3068\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\u7570\u306a\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30d0\u30ea\u30e5\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3088\u308a\u591a\u304f\u306e\u30b9\u30c6\u30fc\u30b8\u3067\u69cb\u6210\u3055\u308c\u3066\u304a\u308a\u3001\u9867\u5ba2\u3068\u30d6\u30e9\u30f3\u30c9\u306e\u95a2\u4fc2\u306b\u304a\u3051\u308b\u975e\u5e38\u306b\u91cd\u8981\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u30bf\u30a4\u30e0\u30ea\u30fc\u306b\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002 \u30b9\u30c6\u30fc\u30b8\u306f\u3001\u304a\u5ba2\u69d8\u4e00\u4eba\u3072\u3068\u308a\u3092\u30d6\u30e9\u30f3\u30c9\u306e\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306b\u3059\u308b\u305f\u3081\u306b\u3001\u3088\u308a\u9ad8\u5ea6\u306a\u30ec\u30d9\u30eb\u306b\u5230\u9054\u3059\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u307e\u3059\u3002  <\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">\u3053\u306e\u8a18\u4e8b\u306b\u8208\u5473\u3092\u6301\u305f\u308c\u305f\u65b9\u306f\u3001\u30ac\u30a4\u30c9\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002 <\/span><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-mapping\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e<\/a>\u4f5c\u308a\u65b9\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p><\/blockquote>\n<h2><\/h2>\n<h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d0\u30ea\u30e5\u30fc\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u306e8\u3064\u306e\u30b9\u30c6\u30fc\u30b8<\/h2>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d0\u30ea\u30e5\u30fc\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u3067\u306f\u3001\u901a\u5e388\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u304c\u5b9a\u7fa9\u3055\u308c\u3066\u304a\u308a\u3001\u898b\u8fbc\u307f\u5ba2\u304c\u3042\u306a\u305f\u306e\u4f1a\u793e\u3084\u63d0\u4f9b\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u6700\u521d\u304b\u3089\u6700\u5f8c\u307e\u3067\u3069\u306e\u3088\u3046\u306a\u95a2\u4fc2\u306b\u3042\u308b\u306e\u304b\u3092\u7279\u5b9a\u3057\u3001\u6df1\u304f\u5b66\u3076\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d0\u30ea\u30e5\u30fc\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u306e8\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u610f\u8b58\u6539\u9769<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u8cfc\u8aad\u7533\u3057\u8fbc\u307f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5909\u63db<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30ef\u30af\u30ef\u30af\u611f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u6210\u9577<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u63d0\u5531\u8005<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30d7\u30ed\u30e2\u30fc\u30c8<\/span><\/li>\n<\/ul>\n<h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d0\u30ea\u30e5\u30fc\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6226\u7565\u306b\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d0\u30ea\u30e5\u30fc\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30c4\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u306e\u4e00\u90e8\u3068\u3057\u3066\u6d3b\u7528\u3059\u308b\u3053\u3068\u306f\u3001\u3042\u306a\u305f\u306e\u4f1a\u793e\u3084\u3042\u306a\u305f\u304c\u8a2d\u5b9a\u3057\u305f\u76ee\u6a19\u306b\u591a\u304f\u306e\u5229\u76ca\u3092\u3082\u305f\u3089\u3059\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u7279\u5178\u306e\u4e00\u90e8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3><b>\u30af\u30c1\u30b3\u30df\u5e83\u544a\u3002<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u4ed6\u4eba\u306e\u610f\u898b\u306b\u52dd\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306f\u306a\u3044\u3001\u8907\u6570\u306e\u7814\u7a76\u304c\u3053\u308c\u3092\u88cf\u4ed8\u3051\u3066\u3044\u308b\u3002 \u305d\u3053\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3053\u3068\u3067\u3001\u91cd\u8981\u306a\u6307\u6a19\u3068\u3057\u3066\u76db\u308a\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u3001\u9867\u5ba2\u304c\u30d6\u30e9\u30f3\u30c9\u306e\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3068\u306a\u308b\u5834\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002 \u305d\u306e\u30ec\u30d9\u30eb\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u5230\u9054\u3059\u308b\u307e\u3067\u306b\u305f\u3069\u3063\u305f\u9053\u7b4b\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u305d\u308c\u3092\u4f55\u5ea6\u3082\u7e70\u308a\u8fd4\u3057\u3001\u5fe0\u5b9f\u3067\u5e78\u305b\u306a\u9867\u5ba2\u306e\u30de\u30b7\u30f3\u3068\u306a\u308b\u307e\u3067\u30d7\u30ed\u30bb\u30b9\u3092\u53cd\u5fa9\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<h3><b>\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff08Customer Lifetime Value\uff09\u306e\u5411\u4e0a\u3002  <\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u304b\u3089\u4fa1\u5024\u3092\u5f97\u308b\u305f\u3081\u306b\u306f\u3001\u304a\u5ba2\u69d8\u306b\u4fa1\u5024\u3092\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u4ed6\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565\u3068\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30d0\u30ea\u30e5\u30fc\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306e\u9867\u5ba2\u96e2\u308c\u3092\u6e1b\u5c11\u3055\u305b\u308b\u3068\u3068\u3082\u306b  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/customer-lifetime-value-clv-calculation\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff08Customer Lifetime Value<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b>\u30a2\u30c3\u30d7\u30bb\u30fc\u30eb\u30b9\u3092\u884c\u3046\u3002<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u3092\u4f7f\u3046\u306e\u3068\u306f\u5225\u306b <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/neurosales\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u30cb\u30e5\u30fc\u30ed\u30bb\u30ea\u30f3\u30b0<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u3068\u3057\u3063\u304b\u308a\u3057\u305f\u95a2\u4fc2\u3092\u7bc9\u3051\u3070\u3001\u8ca9\u58f2\u6570\u3092\u5897\u3084\u3059\u3053\u3068\u306f\u7c21\u5358\u3067\u3059\u3002 \u305d\u306e\u305f\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d0\u30ea\u30e5\u30fc\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30c3\u30d4\u30f3\u30b0\u306f\u3001\u9867\u5ba2\u3068\u3088\u308a\u826f\u3044\u95a2\u4fc2\u3092\u7bc9\u304f\u305f\u3081\u306e\u91cd\u8981\u306a\u30c4\u30fc\u30eb\u306b\u306a\u308a\u307e\u3059\u3002 \u3092\u7279\u5b9a\u3059\u308b\u3002  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/customer-touchpoints\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u30ad\u30fc\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306e\u4fa1\u5024\u3092\u3088\u308a\u983b\u7e41\u306b\u3001\u52b9\u679c\u7684\u306b\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h3><b>\u5473\u65b9\u3067\u3059\u3002<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u30d6\u30ea\u30c3\u30b8\u30ab\u30b9\u30bf\u30de\u30fc\u3068\u306f\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u5358\u306a\u308b\u30e6\u30fc\u30b6\u30fc\u3067\u306f\u306a\u304f\u3001\u6210\u529f\u3078\u306e\u9053\u3092\u6b69\u3080\u305f\u3081\u306e\u5473\u65b9\u3068\u306a\u308a\u5f97\u308b\u5b58\u5728\u3067\u3059\u3002 \u89aa\u5bc6\u306a\u95a2\u4fc2\u306b\u3042\u308b\u9867\u5ba2\u304c\u559c\u3093\u3067\u304f\u308c\u308c\u3070\u3001\u3088\u308a\u591a\u304f\u306e\u4eba\u306b\u30ea\u30fc\u30c1\u3067\u304d\u308b\u5171\u540c\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002 \u305d\u306e\u305f\u3081\u306b\u306f\u3001\u4fa1\u5024\u306e\u9ad8\u3044\u9867\u5ba2\u306e\u52d5\u7dda\u3092\u5e38\u306b\u76e3\u8996\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/span><\/p>\n<h3><b>\u8cb4\u91cd\u306a\u30c7\u30fc\u30bf\u3067\u3059\u3002  <\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u30de\u30c3\u30d7\u306b\u4f55\u3089\u304b\u306e\u8abf\u67fb\u624b\u6cd5\u3092\u7d44\u307f\u5408\u308f\u305b\u308c\u3070\u3001\u5f97\u3089\u308c\u308b\u30c7\u30fc\u30bf\u306f\u975e\u5e38\u306b\u9ad8\u3044\u4fa1\u5024\u3092\u6301\u3061\u3001\u6700\u3082\u597d\u307e\u3057\u3044\u7d50\u679c\u306b\u76f4\u7d50\u3059\u308b\u30ea\u30a2\u30eb\u306a\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u7d4c\u55b6\u5224\u65ad\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u3053\u308c\u306b\u3088\u308a\u5229\u76ca\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002 \u3053\u3053\u3067\u306f\u3001\u305d\u308c\u306b\u3064\u3044\u3066\u5c11\u3057\u8a73\u3057\u304f\u304a\u4f1d\u3048\u3057\u307e\u3059\u3002<\/span><\/p>\n<blockquote>\n<p class=\"p1\">\u3092\u4f5c\u6210\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-canvas\/\"><br \/>\n  <span class=\"s1\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30ad\u30e3\u30f3\u30d0\u30b9<\/span><br \/>\n<\/a>\u3092\u4f5c\u6210\u3057\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<\/blockquote>\n<h2><\/h2>\n<h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d0\u30ea\u30e5\u30fc\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3059\u308b\u65b9\u6cd5<\/h2>\n<p><span style=\"font-weight: 400;\">QuestionPro\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u4fa1\u5024\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u3055\u3089\u306b\u9ad8\u3044\u30ec\u30d9\u30eb\u306b\u5f15\u304d\u4e0a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u307e\u305f\u3001\u53ce\u96c6\u3057\u305f\u3059\u3079\u3066\u306e\u30c7\u30fc\u30bf\u306f\u3001\u9ad8\u5ea6\u306a\u30c7\u30fc\u30bf\u5206\u6790\u30b9\u30a4\u30fc\u30c8\u306b\u3088\u308a\u7c21\u5358\u306b\u5206\u6790\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u6700\u3082\u5fe0\u5b9f\u306a\u9867\u5ba2\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30a2\u30f3\u30d7\u30ea\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u3082\u3054\u7528\u610f\u3057\u3066\u3044\u307e\u3059\u3002<\/span><a href=\"https:\/\/www.questionpro.com\/cx\/closed-loop\/promoter-amplification.html\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <span style=\"font-weight: 400;\">\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30a2\u30f3\u30d7\u30ea\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u306a\u3069\u3001\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306b\u3064\u3044\u3066\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3082\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4e00\u65b9\u3001\u79c1\u305f\u3061\u306e <\/span><a href=\"https:\/\/www.questionpro.com\/cx\/detractor-recovery.html\"><br \/>\n  <span style=\"font-weight: 400;\">\u30c7\u30a3\u30c8\u30e9\u30af\u30bf\u30fc\u30ea\u30ab\u30d0\u30ea\u30fc<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\"> \u3092\u642d\u8f09\u3057\u3001\u826f\u3044\u7d4c\u9a13\u3092\u3057\u306a\u304b\u3063\u305f\u304a\u5ba2\u69d8\u304b\u3089\u306e\u60aa\u5f71\u97ff\u3092\u56de\u907f\u3057\u3066\u3044\u307e\u3059\u3002 \u4f55\u304c\u8d77\u3053\u3063\u305f\u304b\u3092\u8a55\u4fa1\u3057\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u6539\u5584\u3057\u3001\u540c\u3058\u3088\u3046\u306a\u51fa\u6765\u4e8b\u3092\u907f\u3051\u308b\u305f\u3081\u306e\u4fee\u6b63\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p>\u306b\u3064\u3044\u3066\u3082\u3046\u5c11\u3057\u77e5\u308a\u305f\u3044\u3068\u601d\u3044\u307e\u305b\u3093\u304b\uff1f QuestionPro CX<span style=\"font-weight: 400;\">? \u79c1\u305f\u3061\u306f\u3001\u304a\u5ba2\u69d8\u3068\u304a\u3057\u3083\u3079\u308a\u3092\u3057\u306a\u304c\u3089\u3001\u304a\u5ba2\u69d8\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3064\u306a\u304c\u308d\u3046!<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button><br \/>\n<\/a>       <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button><br \/>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u3084\u9867\u5ba2\u3092\u77e5\u308a\u3001\u305d\u306e\u884c\u52d5\u3092\u7406 [&hellip;]<\/p>\n","protected":false},"author":38,"featured_media":709374,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ 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