{"id":788158,"date":"2023-01-11T11:00:00","date_gmt":"2023-01-11T18:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e9%a1%a7%e5%ae%a2%e9%9b%a2%e3%82%8c%ef%bc%9a%e6%b8%ac%e5%ae%9a%e3%81%a8%e5%89%8a%e6%b8%9b%e3%81%ae%e6%96%b9%e6%b3%95\/"},"modified":"2023-04-24T18:23:17","modified_gmt":"2023-04-24T18:23:17","slug":"%e9%a1%a7%e5%ae%a2%e9%9b%a2%e3%82%8c%ef%bc%9a%e6%b8%ac%e5%ae%9a%e3%81%a8%e5%89%8a%e6%b8%9b%e3%81%ae%e6%96%b9%e6%b3%95","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e9%9b%a2%e3%82%8c%ef%bc%9a%e6%b8%ac%e5%ae%9a%e3%81%a8%e5%89%8a%e6%b8%9b%e3%81%ae%e6%96%b9%e6%b3%95\/","title":{"rendered":"\u9867\u5ba2\u96e2\u308c\uff1a\u6e2c\u5b9a\u3068\u524a\u6e1b\u306e\u65b9\u6cd5"},"content":{"rendered":"\n<p>\u9867\u5ba2\u96e2\u308c\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u975e\u5e38\u306b\u6709\u5bb3\u3067\u3059\u3002 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href=\"https:\/\/www.questionpro.com\/blog\/customer-churn\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30c1\u30e3\u30fc\u30f3\uff08Customer Churn<\/a>\uff09\u3068\u3082\u547c\u3070\u308c\u308b\u3002<\/p>\n\n<p>\u96e2\u8077\u7387\u3068\u306f\u3001\u3042\u308b\u4f01\u696d\u304b\u3089\u518d\u3073\u8cfc\u5165\u3059\u308b\u53ef\u80fd\u6027\u306e\u306a\u3044\u9867\u5ba2\u304c\u3069\u308c\u304f\u3089\u3044\u3044\u308b\u304b\u3092\u5224\u65ad\u3059\u308b\u65b9\u6cd5\u3067\u3059\u3002 \u96e2\u8077\u7387\u304c\u9ad8\u3044\u3068\u3044\u3046\u3053\u3068\u306f\u3001\u305d\u306e\u4f1a\u793e\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u306a\u3044\u3053\u3068\u3092\u9078\u629e\u3059\u308b\u9867\u5ba2\u304c\u591a\u3044\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002<\/p>\n\n<p>\u6210\u9577\u4e2d\u306e\u30d3\u30b8\u30cd\u30b9\u3067\u306f\u3001\u9867\u5ba2\u96e2\u308c\u304c\u554f\u984c\u306b\u306a\u308b\u3053\u3068\u304c\u3042\u308b\u306e\u3067\u3001\u96e2\u8131\u7387\u304c\u4e0a\u304c\u3089\u306a\u3044\u3088\u3046\u306b\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-retention-rate\/\">\u9867\u5ba2\u7dad\u6301\u7387\u3092<\/a>\u5411\u4e0a\u3055\u305b\u308b\u8a08\u753b\u3092\u7acb\u3066\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u9867\u5ba2\u96e2\u308c\u306e\u539f\u56e0<\/h2>\n\n<p>\u30d3\u30b8\u30cd\u30b9\u3092\u53ce\u76ca\u6027\u306e\u9ad8\u3044\u6301\u7d9a\u53ef\u80fd\u306a\u3082\u306e\u306b\u3057\u305f\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u306a\u305c\u9867\u5ba2\u304c\u96e2\u308c\u3066\u3044\u304f\u306e\u304b\u3001\u305d\u3057\u3066\u9867\u5ba2\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u30d3\u30b8\u30cd\u30b9\u30d7\u30e9\u30f3\u3092\u3069\u3046\u5909\u3048\u308c\u3070\u3088\u3044\u306e\u304b\u3092\u77e5\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n<p>\u9867\u5ba2\u96e2\u308c\u306b\u3064\u306a\u304c\u308b\u3053\u3068\u306f\u591a\u3005\u3042\u308a\u307e\u3059\u304c\u3001\u4ee3\u8868\u7684\u306a\u3082\u306e\u3068\u3057\u3066\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\uff1a<\/p>\n\n<ul>\n<li>\u8aa4\u3063\u305f\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u30bf\u30fc\u30b2\u30c6\u30a3\u30f3\u30b0<\/li>\n\n\n\n<li>\u4e0d\u9069\u5207\u306a<a href=\"https:\/\/www.questionpro.com\/blog\/customer-onboarding\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9<\/a><\/li>\n\n\n\n<li>\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u3067\u306a\u3044<a href=\"https:\/\/www.questionpro.com\/blog\/customer-service\/\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9<\/a><\/li>\n\n\n\n<li>\u4e0d\u78ba\u304b\u306a\u72ec\u81ea\u306e\u30bb\u30fc\u30eb\u30b9\u30d7\u30ed\u30dd\u30b8\u30b7\u30e7\u30f3<\/li>\n\n\n\n<li>\u88fd\u54c1\u306e\u6b20\u70b9<\/li>\n\n\n\n<li>\u4e0d\u9069\u5207\u306a\u4fa1\u683c\u8a2d\u5b9a<\/li>\n\n\n\n<li>\u652f\u6255\u3044\u80fd\u529b\u304c\u306a\u3044<\/li>\n<\/ul>\n\n<p>\u30d3\u30b8\u30cd\u30b9\u3092\u6210\u529f\u3055\u305b\u308b\u9375\u306f\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3068\u671f\u5f85\u3092\u7406\u89e3\u3057\u3001\u63d0\u4f9b\u3059\u308b\u3082\u306e\u306b\u8208\u5473\u3092\u3082\u3063\u3066\u3082\u3089\u3044\u3001\u6e80\u8db3\u3057\u3066\u3082\u3089\u3046\u3053\u3068\u3067\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u9867\u5ba2\u96e2\u308c\u3092\u3069\u3046\u6e2c\u5b9a\u3059\u308b\u304b\uff1f<\/h2>\n\n<p>\u305d\u306e\u6e2c\u5b9a\u65b9\u6cd5\u306b\u306f\u69d8\u3005\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002 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class=\"wp-block-heading\">\u30ec\u30fc\u30c8\u8a08\u7b97<\/h3>\n\n<p>\u6d88\u8017\u54c1\u7387\u306f\u308f\u304b\u308a\u3084\u3059\u304f\u3001\u8a08\u7b97\u3082\u7c21\u5358\u3067\u3059\u3002 \u4e00\u5b9a\u671f\u9593\u306b\u5931\u308f\u308c\u305f\u9867\u5ba2\u6570\u3092\u3001\u305d\u306e\u671f\u9593\u306e\u958b\u59cb\u6642\u70b9\u306e\u7dcf\u9867\u5ba2\u6570\u3067\u5272\u3063\u3066\u6c42\u3081\u307e\u3059\u3002<\/p>\n\n<p>\u9867\u5ba2\u6e1b\u5c11\u7387\uff1d\uff08\u4e00\u5b9a\u671f\u9593\u306e\u7dcf\u55aa\u5931\u9867\u5ba2\u6570\uff0f\u305d\u306e\u671f\u9593\u306e\u958b\u59cb\u6642\u306e\u7dcf\u9867\u5ba2\u6570\uff09\u00d7100<\/p>\n\n<p>\u4f8b\u3048\u3070\u300112\u6708\u306b1000\u4eba\u306e\u9867\u5ba2\u304b\u3089\u30b9\u30bf\u30fc\u30c8\u3057\u3001\u305d\u306e\u3046\u3061\u306e50\u4eba\u304c\u6708\u5185\u306b\u96e2\u8131\u3057\u305f\u3068\u3059\u308b\u3068\u3001\u9867\u5ba2\u96e2\u8131\u7387\u306f50\/1000\u3001\u3064\u307e\u308a5\uff05\u3067\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u9867\u5ba2\u96e2\u308c\u306e\u7a2e\u985e<\/h2>\n\n<p>\u3053\u308c\u3067\u3001\u6e2c\u5b9a\u65b9\u6cd5\u304c\u308f\u304b\u308a\u307e\u3057\u305f\u3002 \u6700\u521d\u306f\u3001\u696d\u754c\u306e\u7279\u6027\u3084\u5f93\u696d\u54e1\u306e\u96e2\u8077\u7387\u306a\u3069\u3092\u8003\u616e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u6d88\u8017\u54c1\u7387\u306f\u5f37\u5f31\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n<p>Attrition\u306f\u3001\u4e3b\u306b2\u3064\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u306b\u5206\u3051\u3089\u308c\u307e\u3059\uff1a<\/p>\n\n<ul>\n<li>\u30a2\u30af\u30c6\u30a3\u30d6\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a2\u30c8\u30ea\u30c3\u30b7\u30e7\u30f3<\/li>\n<\/ul>\n\n<p>\u7a4d\u6975\u7684\u306a\u9867\u5ba2\u96e2\u308c\u3068\u306f\u3001\u3042\u308b\u4eba\u304c\u610f\u56f3\u7684\u306b\u305d\u306e\u30d3\u30b8\u30cd\u30b9\u306e\u9867\u5ba2\u3067\u306a\u304f\u306a\u308b\u3053\u3068\u3092\u6c7a\u5b9a\u3057\u3001\u5fc5\u8981\u306a\u63aa\u7f6e\u3092\u8b1b\u3058\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u305d\u306e\u4eba\u304c\u30d3\u30b8\u30cd\u30b9\u306e\u9867\u5ba2\u3067\u306a\u304f\u306a\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n<p>\u901a\u4fe1\u3001\u4fdd\u967a\u3001\u30b1\u30fc\u30d6\u30eb\u3001\u5a2f\u697d\u3001\u51fa\u7248\u3001\u516c\u5171\u4e8b\u696d\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306a\u3069\u306e\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u578b\u30b5\u30fc\u30d3\u30b9\u306b\u9069\u7528\u3055\u308c\u307e\u3059\u3002 \u6708\u6255\u3044\u3001\u56db\u534a\u671f\u6255\u3044\u3001\u5e74\u6255\u3044\u306e\u3044\u305a\u308c\u3067\u3042\u3063\u3066\u3082\u3001\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306b\u306f\u7d4c\u5e38\u7684\u306a\u53ce\u76ca\u304c\u767a\u751f\u3057\u307e\u3059\u3002<\/p>\n\n<ul>\n<li>\u53d7\u52d5\u7684\u306a\u9867\u5ba2\u6e1b\u5c11<\/li>\n<\/ul>\n\n<p>\u5c0f\u58f2\u5e97\u304b\u3089\u822a\u7a7a\u5238\u3001\u8eca\u3001\u98df\u54c1\u306b\u81f3\u308b\u307e\u3067\u3001\u8cfc\u5165\u3059\u308b\u307b\u307c\u3059\u3079\u3066\u306e\u3082\u306e\u304c\u542b\u307e\u308c\u307e\u3059\u3002 \u7279\u5b9a\u306e\u4e8b\u696d\u8005\u304b\u3089\u306e\u8cfc\u5165\u3092\u3084\u3081\u308b\u3060\u3051\u3067\u3044\u3044\u306e\u3067\u3059\u3002 \u305d\u306e\u7406\u7531\u306f\u3055\u307e\u3056\u307e\u3067\u3059\u304c\u3001\u3069\u308c\u3082\u3042\u306a\u305f\u81ea\u8eab\u304c\u6d3b\u52d5\u3059\u308b\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u96e2\u8077\u7387\u3092\u4e0b\u3052\u308b\u306b\u306f\uff1f<\/h2>\n\n<p>\u6d88\u8017\u54c1\u7387\u306e\u6700\u9069\u5316\u306b\u306f\u6570\u591a\u304f\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u3042\u308a\u3001\u305d\u308c\u305e\u308c\u5358\u72ec\u3067\u3082\u7d44\u307f\u5408\u308f\u305b\u3066\u3082\u52b9\u679c\u7684\u3067\u3059\u3002 \u3053\u308c\u3089\u306e\u7c21\u5358\u306a\u65b9\u6cd5\u3067\u3001\u9867\u5ba2\u96e2\u308c\u3092\u89e3\u6d88\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n<ul>\n<li>\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2(NPS)\u3092\u8ffd\u8de1\u3059\u308b<\/li>\n<\/ul>\n\n<p>Net Promoter Score\u306f\u3001\u6e80\u8db3\u3057\u3066\u3044\u308b\u9867\u5ba2\u3068\u4e0d\u6e80\u3092\u62b1\u3044\u3066\u3044\u308b\u9867\u5ba2\u3092\u8b58\u5225\u3057\u307e\u3059\u3002 NPS\u30b9\u30b3\u30a2\u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u3067\u3001\u89e3\u7d04\u3092\u6e1b\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n\n<ul>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\uff08CES\uff09<\/li>\n<\/ul>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\uff08CES\uff09\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u6307\u6a19\u3067\u3001\u9867\u5ba2\u306e\u52aa\u529b\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u3092\u652f\u63f4\u3059\u308b\u3082\u306e\u3067\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u52aa\u529b\u306e\u30ec\u30d9\u30eb\u304c\u4f4e\u3051\u308c\u3070\u4f4e\u3044\u307b\u3069\u3001\u304a\u5ba2\u69d8\u306e\u30b5\u30fc\u30d3\u30b9\u306f\u826f\u304f\u306a\u308a\u307e\u3059\u3002 \u3088\u308a\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e1b\u5c11\u3092\u6291\u5236\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n<ul>\n<li>\u304a\u5ba2\u69d8\u306b\u9069\u5207\u306a\u8cea\u554f\u3092\u3059\u308b<\/li>\n<\/ul>\n\n<p>\u4f01\u696d\u306f\u3001\u9867\u5ba2\u304c\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u77e5\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u3001\u305d\u308c\u3092\u77e5\u308b\u305f\u3081\u306e\u6700\u77ed\u306e\u65b9\u6cd5\u3067\u3059\u3002 \u304a\u5ba2\u69d8\u306b\u9069\u5207\u306a\u8cea\u554f\u3092\u3059\u308b\u3053\u3068\u3067\u3001\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u5224\u65ad\u3084\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u6539\u5584\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u304a\u5ba2\u69d8\u306e\u4e0d\u6e80\u304c\u8efd\u6e1b\u3055\u308c\u307e\u3059\u3002<\/p>\n\n<ul>\n<li>\u5e38\u9023\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u7dad\u6301\u3059\u308b<\/li>\n<\/ul>\n\n<p>\u71b1\u5fc3\u306a\u9867\u5ba2\u304c\u30d3\u30b8\u30cd\u30b9\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u7d9a\u3051\u308b\u305f\u3081\u306e\u7406\u7531\u3092\u63d0\u4f9b\u3059\u308b\u3002 \u8a95\u751f\u65e5\u3084\u8a18\u5ff5\u65e5\u306e\u30d7\u30ec\u30bc\u30f3\u30c8\u3001\u4ea4\u63db\u53ef\u80fd\u306a\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3084\u30ea\u30ef\u30fc\u30c9\u30dd\u30a4\u30f3\u30c8\u306a\u3069\u306e\u5272\u5f15\u3092\u884c\u3046\u3002 \u307e\u305f\u3001\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306f\u3001\u983b\u7e41\u306b\u8cfc\u5165\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u3042\u306a\u305f\u306e\u604b\u4eba\u3084\u53cb\u4eba\u3001\u540c\u50da\u306b\u3042\u306a\u305f\u3092\u63a8\u85a6\u3057\u3066\u304f\u308c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n<ul>\n<li>\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306b\u3055\u3089\u306a\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b<\/li>\n<\/ul>\n\n<p>\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306b\u6c38\u7d9a\u7684\u306a\u5272\u5f15\u3092\u63d0\u4f9b\u3059\u308b\u3002 \u9577\u671f\u7684\u306a\u53d6\u5f15\u3084\u5951\u7d04\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u3068\u9867\u5ba2\u306e\u53cc\u65b9\u304c\u5229\u76ca\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306f\u305a\u3067\u3059\u3002<\/p>\n\n<ul>\n<li>\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b<\/li>\n<\/ul>\n\n<p>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u5927\u304d\u304f\u5de6\u53f3\u3055\u308c\u307e\u3059\u3002 \u30d6\u30e9\u30f3\u30c9\u304c\u7d20\u6674\u3089\u3057\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308c\u3070\u3001\u9867\u5ba2\u96e2\u308c\u306e\u78ba\u7387\u306f\u4f4e\u304f\u306a\u308a\u307e\u3059\u3002 \u305f\u3060\u58f2\u308c\u308c\u3070\u3044\u3044\u3068\u3044\u3046\u308f\u3051\u3067\u306f\u306a\u304f\u3001\u304a\u5ba2\u3055\u307e\u306b\u3068\u3063\u3066\u5546\u54c1\u306e\u9b45\u529b\u304c\u9ad8\u307e\u308b\u3088\u3046\u306a\u5de5\u592b\u3092\u3059\u308b\u3002 \u30e9\u30a4\u30d0\u30eb\u3088\u308a\u512a\u308c\u3066\u3044\u308b\u3053\u3068\u3002<\/p>\n\n<p>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u8ffd\u8de1\u3057\u3001\u305d\u308c\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u96e2\u308c\u3092\u6e1b\u3089\u3059\u305f\u3081\u306e\u6700\u826f\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3059\u3002 \u305d\u306e\u305f\u3081\u306b\u306f\u3001\u304a\u5ba2\u69d8\u3092\u3059\u3050\u306b\u60f9\u304d\u3064\u3051\u308b\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3092\u5fb9\u5e95\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u3068\u9ad8\u54c1\u8cea\u306a\u88fd\u54c1\u3092\u901a\u3058\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3092\u512a\u5148\u3055\u305b\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u7d50\u8ad6<\/h2>\n\n<p>\u30ea\u30d4\u30fc\u30bf\u30fc\u306b\u4f9d\u5b58\u3059\u308b\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u6e1b\u5c11\u306f\u8ab2\u984c\u3067\u3059\u3002 \u4f01\u696d\u306f\u3001\u304a\u5ba2\u69d8\u306e\u4e0d\u6e80\u306e\u6839\u672c\u7684\u306a\u539f\u56e0\u3092\u767a\u898b\u3057\u3001\u5bfe\u51e6\u3059\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u3092\u4f01\u696d\u306e\u6210\u9577\u3092\u652f\u3048\u308b\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u304a\u5ba2\u69d8\u3078\u3068\u5909\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u9867\u5ba2\u3092\u5931\u3046\u3053\u3068\u306f\u30d3\u30b8\u30cd\u30b9\u306e\u4e00\u90e8\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u305d\u308c\u3092\u305f\u3060\u53d7\u3051\u5165\u308c\u3066\u3001\u53ce\u76ca\u3092\u5727\u8feb\u3059\u308b\u3088\u3046\u306a\u3053\u3068\u304c\u3042\u3063\u3066\u306f\u306a\u308a\u307e\u305b\u3093\u3002 \u4eca\u3001\u3069\u308c\u3060\u3051\u306e\u9867\u5ba2\u3092\u5931\u3063\u3066\u3044\u308b\u306e\u304b\u3001QuestionPro CX\u304c\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3069\u306e\u3088\u3046\u306b\u8ca2\u732e\u3067\u304d\u308b\u304b\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<p>QuestionPro CX\u3067\u306f\u3001\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff08CSAT\uff09\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\uff08CES\uff09\u3092\u4f7f\u3063\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 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