{"id":789693,"date":"2023-02-10T22:53:22","date_gmt":"2023-02-11T05:53:22","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%95%e3%82%a7%e3%83%bc%e3%82%ba%ef%bc%9a%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%80%81%e3%83%88%e3%83%83\/"},"modified":"2023-05-05T17:41:56","modified_gmt":"2023-05-05T17:41:56","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%95%e3%82%a7%e3%83%bc%e3%82%ba%ef%bc%9a%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%80%81%e3%83%88%e3%83%83","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%95%e3%82%a7%e3%83%bc%e3%82%ba%ef%bc%9a%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%80%81%e3%83%88%e3%83%83\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30d5\u30a7\u30fc\u30ba\uff1a\u305d\u306e\u5185\u5bb9\u3001\u30c8\u30c3\u30d75\u3068\u30d2\u30f3\u30c8"},"content":{"rendered":"\n<p>\u306a\u305c\u306a\u3089\u3001\u304a\u5ba2\u69d8\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u306b\u7d20\u6674\u3089\u3057\u3044\u88fd\u54c1\u4f7f\u7528\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u7dad\u6301\u7387\u3092\u7dad\u6301\u30fb\u5411\u4e0a\u3055\u305b\u3001\u53ce\u76ca\u6027\u3092\u6700\u5927\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30d5\u30a7\u30fc\u30ba\u306f\u3001\u6700\u521d\u306e\u30ea\u30b5\u30fc\u30c1\u6bb5\u968e\u304b\u3089\u8cfc\u5165\u5f8c\u307e\u3067\u306e\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u5408\u8a08\u3067\u3042\u308b\u3053\u3068\u304c\u591a\u3044\u306e\u3067\u3059\u3002 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\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5404\u30d5\u30a7\u30fc\u30ba\u306f\u3001\u9867\u5ba2\u306e\u610f\u601d\u6c7a\u5b9a\u30d7\u30ed\u30bb\u30b9\u306e\u660e\u78ba\u306a\u6bb5\u968e\u3092\u8868\u3057\u3001\u4f01\u696d\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u306b\u53cd\u6620\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u304a\u5ba2\u3055\u307e\u306f\u77e5\u3063\u3066\u304b\u77e5\u3089\u305a\u304b\u3001\u30ed\u30fc\u30ab\u30eb\u30d3\u30b8\u30cd\u30b9\u3092\u8cfc\u5165\u3059\u308b\u307e\u3067\u306b\u3055\u307e\u3056\u307e\u306a\u6bb5\u968e\u3092\u8e0f\u3093\u3067\u3044\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\u3001\u3053\u306e\u3053\u3068\u3092\u6307\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<p>\u304a\u5ba2\u69d8\u306f\u3001\u8cfc\u5165\u3059\u308b\u5834\u6240\u3060\u3051\u3092\u6c42\u3081\u3066\u3044\u308b\u306e\u3067\u3001\u6642\u3005\u3057\u304b\u65c5\u3092\u8003\u3048\u3066\u3044\u307e\u305b\u3093\u3002 \u305d\u306e\u4ee3\u308f\u308a\u3001\u305d\u306e\u51fa\u53e3\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u306b\u96c6\u4e2d\u3059\u308b\u306e\u3067\u3059\u3002<\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30d5\u30a7\u30fc\u30ba\u306f\u3001\u5c0f\u898f\u6a21\u3067\u8fd1\u96a3\u306e\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u58f2\u4e0a\u304c\u4e0a\u304c\u308b\u304b\u3001\u9867\u5ba2\u304c\u7af6\u5408\u4ed6\u793e\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4ee3\u308f\u308a\u306b\u4f7f\u3046\u304b\u306e\u9055\u3044\u3092\u751f\u307f\u51fa\u3057\u307e\u3059\u3002<\/p>\n\n<blockquote class=\"wp-block-quote\">\n<p>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u30bb\u30fc\u30eb\u30b9\u306e\u30ea\u30fc\u30c0\u30fc\u306f\u3001\u6226\u7565\u3084\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u969b\u306b\u300c<a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/a>\u300d\u3092\u983b\u7e41\u306b\u53c2\u7167\u3057\u307e\u3059\u304c\u3001\u3053\u308c\u306f\u4f01\u696d\u3068\u9867\u5ba2\u306e\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u95a2\u9023\u3059\u308b\u3082\u306e\u3060\u304b\u3089\u3067\u3059\u3002<\/p>\n<\/blockquote>\n\n<p>Web\u30b5\u30a4\u30c8\u3001CRM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u79fb\u52d5\u7d4c\u8def\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u5404\u30d5\u30a7\u30fc\u30ba\u3092\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n<h2 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noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e<\/a>\u5404\u30d5\u30a7\u30fc\u30ba\u3092\u5341\u5206\u306b\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u6c42\u3081\u308b\u3082\u306e\u3068\u4e0e\u3048\u308b\u3082\u306e\u306e\u7406\u60f3\u7684\u306a\u30d0\u30e9\u30f3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e5\u3064\u306e\u4e3b\u8981\u306a\u30d5\u30a7\u30fc\u30ba\u3068\u3001\u305d\u308c\u305e\u308c\u306e\u30d5\u30a7\u30fc\u30ba\u306b\u3064\u3044\u3066\u6d88\u8cbb\u8005\u304c\u77e5\u3063\u3066\u304a\u304f\u3079\u304d\u3053\u3068\u3092\u767a\u898b\u3057\u3066\u304f\u3060\u3055\u3044\uff1a<\/p>\n\n<ol>\n<h3><\/h3><li>\u30a2\u30a6\u30a7\u30a2\u30cd\u30b9\u30d5\u30a7\u30fc\u30ba<\/li>\n<\/ol>\n\n<p>\u6d88\u8cbb\u8005\u304c\u8ab2\u984c\u3084\u30cb\u30fc\u30ba\u3092\u6301\u3061\u3001\u89e3\u6c7a\u7b56\u3092\u63a2\u3059\u300c\u8a8d\u77e5\u300d\u306e\u6bb5\u968e\u304c\u3001\u591a\u304f\u306e\u6f5c\u5728\u9867\u5ba2\u306e\u30b9\u30bf\u30fc\u30c8\u5730\u70b9\u3067\u3059\u3002 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start=\"2\">\n<h3><\/h3><li>\u691c\u8a0e\u6bb5\u968e<\/li>\n<\/ol>\n\n<p>\u304a\u5ba2\u3055\u307e\u306f\u3001\u691c\u8a0e\u6bb5\u968e\u3067\u3055\u307e\u3056\u307e\u306a\u4f01\u696d\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8a55\u4fa1\u3057\u3066\u3044\u307e\u3059\u3002 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start=\"3\">\n<h3><\/h3><li>\u8cfc\u5165\u6bb5\u968e<\/li>\n<\/ol>\n\n<p>\u304a\u5ba2\u69d8\u306f\u4eca\u3001\u9078\u629e\u80a2\u3092\u8abf\u3079\u305f\u308a\u3001\u691c\u8a0e\u3057\u305f\u308a\u3057\u3066\u9078\u3076\u6e96\u5099\u3092\u3055\u308c\u3066\u3044\u307e\u3059\u3002 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start=\"5\">\n<h3><\/h3><li>\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc\u30d5\u30a7\u30fc\u30ba<\/li>\n<\/ol>\n\n<p>\u512a\u308c\u305fCX\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002 \u4f01\u696d\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u826f\u3044\u7d4c\u9a13\u3092\u3057\u305f\u9867\u5ba2\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u30a2\u30c9\u30dc\u30b1\u30a4\u30c8\uff08\u652f\u6301\u8005\uff09\u3068\u306a\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u65b0\u3057\u3044\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u969b\u3001\u4f01\u696d\u306f\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u306e\u304b\u3092\u78ba\u8a8d\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 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\u591a\u304f\u306e\u4eba\u306f\u3001\u540c\u696d\u8005\u306e\u4e8b\u4f8b\u3084\u6210\u529f\u4f53\u9a13\u304b\u3089\u8cfc\u5165\u3059\u308b\u3082\u306e\u3092\u6c7a\u3081\u3066\u3044\u307e\u3059\u3002 1\u4eba\u304c2\u4eba\u306e\u53cb\u4eba\u306b\u4f1d\u3048\u308b\u306a\u3069\u3001\u3046\u307e\u304f\u3084\u308c\u3070\u305d\u306e\u52b9\u679c\u3092\u58f2\u4e0a\u30a2\u30c3\u30d7\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u307e\u305f\u3001\u304a\u5ba2\u69d8\u306b\u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a3\u306b\u53c2\u52a0\u3057\u3066\u3082\u3089\u3063\u305f\u308a\u3001Net Promoter Score\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u3063\u305f\u308a\u3057\u3066\u3001\u304a\u5ba2\u69d8\u304c\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3057\u3066\u3069\u306e\u3088\u3046\u306b\u611f\u3058\u3066\u3044\u308b\u304b\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u3053\u306e\u3088\u3046\u306a\u8abf\u67fb\u3084\u4f1a\u8a71\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u4f55\u304c\u6709\u52b9\u3067\u4f55\u304c\u6709\u52b9\u3067\u306a\u3044\u304b\u3092\u3088\u308a\u6df1\u304f\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u307e\u305f\u3001\u304a\u5ba2\u69d8\u304c\u610f\u898b\u3092\u8ff0\u3079\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u306e\u4f53\u9a13\u3084\u88fd\u54c1\u306e\u6539\u5584\u306b\u5f79\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30d5\u30a7\u30fc\u30ba\u3067\u306e\u30d2\u30f3\u30c8<\/h2>\n\n<p>\u3053\u308c\u3089\u306e\u30d2\u30f3\u30c8\u306e\u4e2d\u306b\u306f\u3001\u8907\u6570\u306e\u30d5\u30a7\u30fc\u30ba\u3067\u4f7f\u7528\u3067\u304d\u308b\u3082\u306e\u304c\u3042\u308b\u3053\u3068\u3092\u899a\u3048\u3066\u304a\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n<p>\u307e\u305f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3082\u3063\u3068\u8907\u96d1\u306a\u7dda\u3067\u3042\u308b\u3053\u3068\u3092\u5fd8\u308c\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002 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<\/strong>\u9867\u5ba2\u306e\u6b32\u6c42\u3001\u55dc\u597d\u3001\u75db\u70b9\u3092\u5fb9\u5e95\u7684\u306b\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u3001\u5e02\u5834\u8abf\u67fb\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\u3092\u884c\u3046\u3002<\/li>\n\n\n\n<li><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u8a18\u8ff0\u3059\u308b\uff1a <\/strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u69d8\u3005\u306a\u6bb5\u968e\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3068\u63a5\u3059\u308b\u53ef\u80fd\u6027\u306e\u3042\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u6c7a\u5b9a\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u78ba\u4fdd\u3059\u308b <\/strong>\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3044\u3066\u3001\u6d88\u8cbb\u8005\u306e\u4f53\u9a13\u304c\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u4e00\u8cab\u3057\u305f\u3082\u306e\u3067\u3042\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u65b9\u6cd5\u3067\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3059\u308b\uff1a <\/strong>\u6d88\u8cbb\u8005\u60c5\u5831\u3092\u6d3b\u7528\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u4e00\u4eba\u3072\u3068\u308a\u306b\u5408\u308f\u305b\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u9867\u5ba2\u4f53\u9a13\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u7d99\u7d9a\u7684\u306b\u8a55\u4fa1\u3057\u3001\u5f37\u5316\u3059\u308b\uff1a <\/strong>\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u7d99\u7d9a\u7684\u306b\u628a\u63e1\u30fb\u8a55\u4fa1\u3057\u3001\u305d\u306e\u7d50\u679c\u3092\u304a\u5ba2\u69d8\u4f53\u9a13\u306e\u5411\u4e0a\u306b\u751f\u304b\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u529b\u3092\u96c6\u4e2d\u3055\u305b\u308b\uff1a <\/strong>\u96fb\u8a71\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u3001\u9867\u5ba2\u304c\u9023\u7d61\u3059\u308b\u305f\u3081\u306e\u3044\u304f\u3064\u304b\u306e\u9078\u629e\u80a2\u3092\u7528\u610f\u3057\u3001\u6700\u512a\u5148\u4e8b\u9805\u3067\u3042\u308b\u3053\u3068\u3092\u5fb9\u5e95\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u304a\u5ba2\u69d8\u3068\u306e\u53d6\u5f15\u3092\u30b7\u30f3\u30d7\u30eb\u306b\u3059\u308b\uff1a <\/strong>\u8cfc\u5165\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u8cb4\u793e\u304b\u3089\u8cfc\u5165\u3059\u308b\u306e\u3092\u3067\u304d\u308b\u3060\u3051\u7c21\u5358\u306b\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u4fc3\u9032\u3059\u308b\uff1a <\/strong>\u6d88\u8cbb\u8005\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306b\u5831\u3044\u308b\u3053\u3068\u3067\u3001\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u3068\u3057\u3066\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u4fc3\u9032\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30d5\u30a7\u30fc\u30ba\u306b\u304a\u3044\u3066\u3001QuestionPro CX\u306f\u3069\u306e\u3088\u3046\u306b\u6d3b\u7528\u3067\u304d\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/h2>\n\n<p>QuestionPro CX\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3055\u307e\u3056\u307e\u306a\u30dd\u30a4\u30f3\u30c8\u3067\u4f01\u696d\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002 \u3069\u306e\u3088\u3046\u306b\u5f79\u7acb\u3064\u306e\u304b\u3001\u3054\u7d39\u4ecb\u3057\u307e\u3059\uff1a<\/p>\n\n<ol>\n<li><strong>\u8a8d\u77e5\u6bb5\u968e\uff1a<\/strong>QuestionPro CX\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30d5\u30a9\u30fc\u30ab\u30b9\u30b0\u30eb\u30fc\u30d7\u306a\u3069\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5f97\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u307e\u3059\u3002 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CX\u306f\u3001\u6d88\u8cbb\u8005\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u3092\u89e3\u6d88\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u304c\u8cfc\u8cb7\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 \u307e\u305f\u3001\u7d44\u7e54\u306e\u8db3\u304b\u305b\u3068\u306a\u3063\u3066\u3044\u308b\u9867\u5ba2\u306e\u4e0d\u6e80\u3092\u767a\u898b\u3057\u3001\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc\u30d5\u30a7\u30fc\u30ba\uff1a <\/strong>QuestionPro CX\u306f\u3001\u6d88\u8cbb\u8005\u306e\u58f0\u3092\u96c6\u3081\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3001\u9577\u671f\u7684\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002 \u307e\u305f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084NPS\uff08Net Promoter Score\uff09\u8abf\u67fb\u306b\u3088\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u63a8\u9032\u3057\u3066\u304f\u308c\u308b\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ol>\n\n<p>QuestionPro CX\u306f\u3001\u9867\u5ba2\u304c\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u304b\u3092\u77e5\u308b\u3001\u9867\u5ba2\u3092\u30b0\u30eb\u30fc\u30d7\u306b\u5206\u3051\u308b\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u884c\u3046\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u6cbf\u3063\u3066\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3092\u767a\u898b\u3057\u4fee\u6b63\u3059\u308b\u3001\u3068\u3044\u3063\u305f\u4f7f\u3044\u65b9\u304c\u3067\u304d\u308b\u5f37\u529b\u306a\u30c4\u30fc\u30eb\u3067\u3059\u3002 \u3053\u308c\u304c\u3001\u3088\u308a\u826f\u3044\u9867\u5ba2\u4f53\u9a13\u3068\u58f2\u4e0a\u30a2\u30c3\u30d7\u306b\u3064\u306a\u304c\u308b\u306e\u3067\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u7d50\u8ad6<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u3088\u3063\u3066\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9069\u5207\u306a\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u6d88\u8cbb\u8005\u306e\u65c5\u306e\u3042\u3089\u3086\u308b\u6bb5\u968e\u306b\u304a\u3044\u3066\u3001\u5f37\u3044\u30d6\u30e9\u30f3\u30c9\u306f\u3042\u306a\u305f\u306e\u4fa1\u5024\u3092\u9ad8\u3081\u307e\u3059\u3002<\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6bb5\u968e\u306f\u30015\u3064\u306e\u30b9\u30c6\u30fc\u30b8\u304b\u3089\u69cb\u6210\u3055\u308c\u3066\u3044\u307e\u3059\uff1a<em>Awareness\uff08\u8a8d\u77e5\uff09\u3001Consideration\uff08\u691c\u8a0e\uff09\u3001Purchase\uff08\u8cfc\u5165\uff09\u3001Retention\uff08\u7dad\u6301 <\/em>\uff09\u3001<em> Advocacy\uff08\u652f\u6301<\/em>\uff09\u306e5\u6bb5\u968e\u3067\u3059\u3002<\/p>\n\n<p>\u9867\u5ba2\u3068\u4f01\u696d\u3068\u306e\u63a5\u70b9\u306b\u304a\u3051\u308b\u7279\u5b9a\u306e\u6bb5\u968e\u3092\u53cd\u6620\u3057\u3001\u52b9\u679c\u7684\u306b\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u305d\u308c\u305e\u308c\u306e\u6bb5\u968e\u306b\u304a\u3044\u3066\u65b0\u3057\u3044\u6226\u7565\u3084\u6280\u8853\u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n<p>\u3053\u308c\u3089\u306e\u30d5\u30a7\u30fc\u30ba\u3092\u7406\u89e3\u3057\u3001\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u52b9\u7387\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u306e\u8a2d\u8a08\u3001\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u306e\u5897\u52a0\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u91b8\u6210\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n<p>\u9867\u5ba2\u4f53\u9a13\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u300cQuestionPro CX\u300d\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u88fd\u54c1\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-touchpoints\/\">\u9867\u5ba2\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e<\/a>\u7ba1\u7406\u30fb\u4f5c\u6210\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3001\u30af\u30ed\u30fc\u30ba\u30c9\uff0f\u30a2\u30a6\u30bf\u30fc\uff0f\u30a4\u30f3\u30ca\u30fc\u30eb\u30fc\u30d7\u306a\u3069\u306e\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u901a\u3058\u3066\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3001\u597d\u307f\u3001\u884c\u52d5\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5404\u6bb5\u968e\u3067\u306f\u3001\u304a\u5ba2\u69d8\u3092\u60f9\u304d\u3064\u3051\u308b\u305f\u3081\u306e\u660e\u78ba\u306a\u30a2\u30a4\u30c7\u30a2\u3084\u624b\u6cd5\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002 QuestionPro CX\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5404\u30dd\u30a4\u30f3\u30c8\u3067\u30a4\u30f3\u30b5\u30a4\u30c8\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u6226\u7565\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n\n<p>QuestionPro\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u6e2c\u5b9a\u3001\u30aa\u30fc\u30eb\u30b6\u30eb\u30fc\u30d7\u306e3\u3064\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u542b\u3080\u3001CX\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306e\u3059\u3079\u3066\u306e\u69cb\u6210\u8981\u7d20\u3092\u6301\u3064\u3001\u5e02\u5834\u3067<strong>\u552f\u4e00\u306e<\/strong> <strong>CX\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/strong>\u3067\u3059\uff1a<\/p>\n\n<ul>\n<li>\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0<\/li>\n\n\n\n<li>CX\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0<\/li>\n\n\n\n<li>NPS+<\/li>\n\n\n\n<li>\u304a\u5ba2\u69d8\u306e\u58f0<\/li>\n\n\n\n<li>\u30c1\u30a7\u30f3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\/\u30a4\u30f3\u30d7\u30ea\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3<\/li>\n\n\n\n<li>\u8a55\u5224<\/li>\n\n\n\n<li>\u30aa\u30fc\u30c8\u30a8\u30c3\u30af\u30b9<\/li>\n<\/ul>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u3068\u306e\u5f37\u3044\u95a2\u4fc2\u3092\u7bc9\u304d\u305f\u3044\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u4e0d\u53ef\u6b20\u3067\u3059\u3002 \u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u660e\u78ba\u306a\u6bb5\u968e\u306b\u5206\u3051\u308b\u3053\u3068\u3067\u3001\u5404\u6bb5\u968e\u306b\u304a\u3051\u308b\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3084\u597d\u307f\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3057\u3001\u305d\u308c\u306b\u5408\u308f\u305b\u3066\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<p>\u3053\u308c\u304b\u3089\u59cb\u3081\u308b\u65b9\u3082\u3001\u65e2\u5b58\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6700\u9069\u5316\u3057\u305f\u3044\u65b9\u3082\u3001\u3053\u306e\u8a18\u4e8b\u3067\u7d39\u4ecb\u3057\u305f\u30c8\u30c3\u30d75\u306e\u30d5\u30a7\u30fc\u30ba\u3068\u5c02\u9580\u5bb6\u306e\u30a2\u30c9\u30d0\u30a4\u30b9\u3092\u53c2\u8003\u306b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u6226\u7565\u3092\u7acb\u3066\u3066\u304f\u3060\u3055\u3044\u3002 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