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class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08CJM\uff09\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u7406\u89e3\u3057\u3001\u6539\u5584\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u8a8d\u77e5\u3001\u691c\u8a0e\u3001\u8cfc\u5165\u3001\u8cfc\u5165\u5f8c\u3068\u3044\u3063\u305f<a href=\"https:\/\/www.questionpro.com\/blog\/customer-touchpoints\/\">\u9867\u5ba2\u3068\u306e\u63a5\u70b9\u3084<\/a>\u30b9\u30c6\u30fc\u30b8\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001\u305d\u308c\u3089\u3092\u6700\u9069\u5316\u3059\u308b\u65b9\u6cd5\u3092\u898b\u51fa\u3059\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n<p>CJM\u306f\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u697d\u3057\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3068\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc\u3092\u9ad8\u3081\u308b\u3053\u3068\u306b\u52aa\u3081\u3066\u3044\u307e\u3059\u3002 \u7dcf\u5408\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u8003\u3048\u3066\u3044\u308b\u3002<\/p>\n\n<p> 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href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-mapping\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7<\/a>\uff1a<\/strong>\u8a8d\u77e5\u3001\u691c\u8a0e\u3001\u8cfc\u5165\u3001\u8cfc\u5165\u5f8c\u306a\u3069\u3001\u6d88\u8cbb\u8005\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u91cd\u8981\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3068\u6bb5\u968e\u3092\u6c7a\u5b9a\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u96c6\u3081\u308b\uff1a<\/strong>\u5404\u30b8\u30e3\u30fc\u30cb\u30fc\u30b9\u30c6\u30fc\u30b8\u3067\u9867\u5ba2\u306e\u30c7\u30fc\u30bf\u3068\u610f\u898b\u3092\u53ce\u96c6\u3057\u3001\u30cb\u30fc\u30ba\u3001\u75db\u307f\u3001\u52d5\u6a5f\u306e\u7406\u89e3\u3092\u6df1\u3081\u308b\u3002<\/li>\n\n\n\n<li><strong>\u5206\u6790\u3057\u3001\u6700\u9069\u5316\u3059\u308b\uff1a<\/strong>\u30c7\u30fc\u30bf\u3068\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u691c\u8a3c\u3057\u3001\u6539\u5584\u70b9\u3092\u767a\u898b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6700\u9069\u5316\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u5b9f\u65bd\u3057\u3001\u76e3\u8996\u3059\u308b\uff1a<\/strong>\u5909\u66f4\u3092\u5b9f\u884c\u306b\u79fb\u3057\u3001\u305d\u306e\u7d50\u679c\u3092\u8ffd\u8de1\u3057\u3066\u3001\u671f\u5f85\u901a\u308a\u306e\u52b9\u679c\u304c\u5f97\u3089\u308c\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<p>CJM\u306f\u4e00\u904e\u6027\u306e\u3082\u306e\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u7d99\u7d9a\u7684\u306a\u53d6\u308a\u7d44\u307f\u3067\u3042\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3042\u308b\u3002<\/p>\n\n<h2 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<button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30d3\u30b8\u30cd\u30b9\u3092\u6210\u9577\u3055\u305b\u305f\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u304a\u5ba2\u3055 [&hellip;]<\/p>\n","protected":false},"author":41,"featured_media":780063,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u5b8c\u5168\u30ac\u30a4\u30c9<\/title>\n<meta name=\"description\" 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