{"id":789710,"date":"2023-02-16T16:17:00","date_gmt":"2023-02-16T23:17:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/"},"modified":"2023-05-05T17:41:57","modified_gmt":"2023-05-05T17:41:57","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u5b8c\u5168\u30ac\u30a4\u30c9"},"content":{"rendered":"\n<p>\u30d3\u30b8\u30cd\u30b9\u3092\u6210\u9577\u3055\u305b\u305f\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u304a\u5ba2\u3055\u307e\u304c\u7c21\u5358\u306b\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002 \u3053\u308c\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u306b\u3064\u3044\u3066\u3088\u308a\u6df1\u304f\u77e5\u308a\u3001\u5f7c\u3089\u304c\u3069\u306e\u3088\u3046\u306b\u30d6\u30e9\u30f3\u30c9\u3068\u95a2\u308f\u3063\u3066\u3044\u308b\u304b\u3092\u77e5\u308b\u305f\u3081\u306e\u65b9\u6cd5\u3067\u3059\u3002 \u304a\u5ba2\u69d8\u3068\u306e\u3042\u3089\u3086\u308b\u63a5\u70b9\u3092\u6539\u5584\u3057\u3001\u304a\u5ba2\u69d8\u306b\u6700\u9ad8\u306e\u4f53\u9a13\u3092\u3057\u3066\u3044\u305f\u3060\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n<p>\u307e\u305f\u3001\u9867\u5ba2\u306e\u76ee\u6a19\u9054\u6210\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u3067\u3001\u30d3\u30b8\u30cd\u30b9\u3082\u3046\u307e\u304f\u3044\u304f\u306f\u305a\u3067\u3059\u3002<\/p>\n\n<ul>\n<li>\u3057\u304b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u6226\u7565\u3068\u306f\u3001\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u306a\u306e\u3067\u3057\u3087\u3046\u304b\u3002  <\/li>\n\n\n\n<li>\u305d\u3057\u3066\u3001\u3069\u306e\u3088\u3046\u306b1\u3064\u306b\u307e\u3068\u3081\u308b\u306e\u304b\uff1f<\/li>\n<\/ul>\n\n<p>\u5b8c\u5168\u30ac\u30a4\u30c9\u30d6\u30ed\u30b0\u3067\u306f\u3001\u3053\u306e\u3059\u3079\u3066\u3092\u304a\u8a71\u3057\u3057\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\u3067\u3059\uff1a<\/h2>\n\n<ol>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3068\u306f\uff1f<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u30e1\u30ea\u30c3\u30c8<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u5c0e\u5165\u65b9\u6cd5<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/li>\n\n\n\n<li>\u7d50\u8ad6<\/li>\n<\/ol>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3068\u306f\uff1f<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3068\u306f\u3001\u9867\u5ba2\u306e\u65c5\u8def\u306b\u6ce8\u610f\u3092\u6255\u3044\u3001\u30d6\u30e9\u30f3\u30c9\u304c\u9867\u5ba2\u306b\u53ef\u80fd\u306a\u9650\u308a\u6700\u9069\u3067\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n<p>\u304a\u5ba2\u69d8\u3068\u306e\u3084\u308a\u3068\u308a\u3092\u8907\u6570\u306e\u30a4\u30d9\u30f3\u30c8\u3068\u3057\u3066\u3068\u3089\u3048\u308b\u306e\u3067\u3059\u3002 \u305d\u306e\u4ee3\u308f\u308a\u3001\u65c5\u5168\u4f53\u3092\u898b\u6e21\u305b\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002 \u305d\u306e\u305f\u3081\u306b\u306f\u3001\u304a\u5ba2\u3055\u307e\u304c\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u304b\u3092\u77e5\u308a\u3001\u304a\u5ba2\u3055\u307e\u304c\u6c42\u3081\u308b\u3082\u306e\u3092\u5f97\u308b\u305f\u3081\u306b\u7d44\u7e54\u306e\u50cd\u304d\u65b9\u3092\u5de5\u592b\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n\n<p>\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u4e00\u3064\u3072\u3068\u3064\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u6539\u5584\u3057\u3088\u3046\u3068\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u30b4\u30fc\u30eb\u306b\u5230\u9054\u3059\u308b\u307e\u3067\u306e\u304a\u5ba2\u69d8\u306e\u9053\u7b4b\u3092\u898b\u307e\u3059\u3002 CX\u3092\u6e2c\u5b9a\u3001\u76e3\u8996\u3001\u6539\u5584\u3057\u3001\u4f1a\u793e\u5168\u4f53\u3092\u9867\u5ba2\u306e\u76ee\u6a19\u306b\u5408\u308f\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u306e\u306f\u3001\u8003\u3048\u65b9\u306e\u5909\u5316\u3067\u3059\u3002<\/p>\n\n<p>\u304a\u5ba2\u69d8\u3092\u7b2c\u4e00\u306b\u8003\u3048\u308b\u4f01\u696d\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092\u6d3b\u7528\u3057\u3066\u3044\u307e\u3059\uff1a<\/p>\n\n<ul>\n<li>\u9867\u5ba2\u76ee\u6a19\u3068\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306b\u57fa\u3065\u304d\u3001\u91cd\u8981\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u898b\u3064\u3051\u308b\u3002<\/li>\n\n\n\n<li>\u65c5\u304c\u6210\u529f\u3059\u308b\u30b5\u30a4\u30f3\u3092\u6e2c\u308a\u3001\u898b\u5b88\u308b\u3002<\/li>\n\n\n\n<li>\u5fc5\u8981\u306a\u6642\u306b\u662f\u6b63\u63aa\u7f6e\u3092\u8a08\u753b\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u30b8\u30e3\u30fc\u30cb\u30fc\u30b5\u30af\u30bb\u30b9\u30b9\u30b3\u30a2\u3092\u4f7f\u7528\u3057\u3066\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u304c\u3069\u306e\u7a0b\u5ea6\u3046\u307e\u304f\u3044\u3063\u305f\u304b\u3092\u8a18\u9332\u3057<\/li>\n\n\n\n<li>\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u306a\u3044\u65c5\u884c\u306b\u306f\u3082\u3063\u3068\u6295\u8cc7\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<p>\u30c8\u30c3\u30d7\u4f01\u696d\u306f\u3001\u9867\u5ba2\u3068\u4f01\u696d\u306b\u5408\u3063\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u3001\u4e16\u754c\u4e2d\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092\u6d3b\u7528\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u30e1\u30ea\u30c3\u30c8<\/h2>\n\n<p>\u6b63\u3057\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u69d8\u3005\u306a\u5f62\u3067\u7d44\u7e54\u306e\u7e41\u6804\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002 \u3053\u3053\u3067\u306f\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u304c\u3001\u8cb4\u793e\u3068\u8cb4\u793e\u306e\u9867\u5ba2\u306b\u3082\u305f\u3089\u3059\u3067\u3042\u308d\u3046\u4e3b\u306a\u30e1\u30ea\u30c3\u30c8\u3092\u3044\u304f\u3064\u304b\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n<ul>\n<li><strong>\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\uff1a <\/strong>\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7406\u89e3\u3057\u3001\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306b\u30b9\u30e0\u30fc\u30ba\u3067\u3088\u308a\u826f\u3044\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u9867\u5ba2\u306f\u3088\u308a\u5fe0\u5b9f\u306b\u306a\u308a\u3001\u4ed6\u306e\u4eba\u306b\u4f1a\u793e\u3092\u52e7\u3081\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u58f2\u4e0a\u304c\u5897\u52a0\u3057\u307e\u3059\uff1a<\/strong>\u304a\u5ba2\u69d8\u304c\u826f\u3044\u4f53\u9a13\u3092\u3059\u308c\u3070\u3001\u307e\u305f\u8cb7\u3063\u3066\u304f\u308c\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308a\u3001\u3088\u308a\u591a\u304f\u306e\u304a\u91d1\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u306e\u30bf\u30fc\u30b2\u30c6\u30a3\u30f3\u30b0\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\uff1a<\/strong>\u5404\u30b8\u30e3\u30fc\u30cb\u30fc\u30b9\u30c6\u30fc\u30b8\u306b\u304a\u3051\u308b\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3068\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u306e\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u308a\u8fbc\u307f\u3001\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u52b9\u7387\u6027\u306e\u5411\u4e0a\uff1a<\/strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u3084\u975e\u52b9\u7387\u306a\u90e8\u5206\u3092\u767a\u898b\u3057\u3066\u4fee\u6b63\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u306f\u5168\u4f53\u7684\u306a\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u3001\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u304a\u5ba2\u69d8\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\uff1a<\/strong>\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u30fb\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306b\u3064\u3044\u3066\u3088\u308a\u6df1\u304f\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u610f\u601d\u6c7a\u5b9a\u3084\u88fd\u54c1\u306e\u6539\u5584\u306b\u5f79\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30c1\u30fc\u30e0\u9593\u306e\u3088\u308a\u826f\u3044\u8abf\u6574\uff1a<\/strong>CJM\u306f\u3001\u7570\u306a\u308b\u30c1\u30fc\u30e0\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u5404\u30c1\u30fc\u30e0\u306e\u52aa\u529b\u3084\u5354\u529b\u4f53\u5236\u3092\u3088\u308a\u3088\u304f\u8abf\u6574\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u65b0\u3057\u3044\u30a2\u30a4\u30c7\u30a2\u3092\u958b\u767a\u3059\u308b\u80fd\u529b\u304c\u5411\u4e0a\u3057\u307e\u3059\uff1a<\/strong>\u9867\u5ba2\u304c\u4f55\u3092\u671b\u307f\u3001\u4f55\u306b\u60a9\u307f\u3001\u3069\u306e\u3088\u3046\u306b\u884c\u52d5\u3059\u308b\u306e\u304b\u3092\u77e5\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9769\u65b0\u3068\u7834\u58ca\u306e\u6a5f\u4f1a\u3092\u3088\u308a\u591a\u304f\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08CJM\uff09\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u7406\u89e3\u3057\u3001\u6539\u5584\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u8a8d\u77e5\u3001\u691c\u8a0e\u3001\u8cfc\u5165\u3001\u8cfc\u5165\u5f8c\u3068\u3044\u3063\u305f<a href=\"https:\/\/www.questionpro.com\/blog\/customer-touchpoints\/\">\u9867\u5ba2\u3068\u306e\u63a5\u70b9\u3084<\/a>\u30b9\u30c6\u30fc\u30b8\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001\u305d\u308c\u3089\u3092\u6700\u9069\u5316\u3059\u308b\u65b9\u6cd5\u3092\u898b\u51fa\u3059\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n<p>CJM\u306f\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u697d\u3057\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3068\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc\u3092\u9ad8\u3081\u308b\u3053\u3068\u306b\u52aa\u3081\u3066\u3044\u307e\u3059\u3002 \u7dcf\u5408\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u8003\u3048\u3066\u3044\u308b\u3002<\/p>\n\n<p> \u901a\u5e38\u3001\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30b9\u30c6\u30c3\u30d7\u3092\u8e0f\u307f\u307e\u3059\uff1a<\/p>\n\n<ul>\n<li><strong>\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c8\u3092\u7279\u5b9a\u3059\u308b\uff1a<\/strong>\u9867\u5ba2\u3092\u628a\u63e1\u3057\u3001\u4eba\u53e3\u7d71\u8a08\u3001\u884c\u52d5\u3001\u30cb\u30fc\u30ba\u306b\u57fa\u3065\u3044\u3066\u30b0\u30eb\u30fc\u30d7\u5206\u3051\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-mapping\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7<\/a>\uff1a<\/strong>\u8a8d\u77e5\u3001\u691c\u8a0e\u3001\u8cfc\u5165\u3001\u8cfc\u5165\u5f8c\u306a\u3069\u3001\u6d88\u8cbb\u8005\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u91cd\u8981\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3068\u6bb5\u968e\u3092\u6c7a\u5b9a\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u96c6\u3081\u308b\uff1a<\/strong>\u5404\u30b8\u30e3\u30fc\u30cb\u30fc\u30b9\u30c6\u30fc\u30b8\u3067\u9867\u5ba2\u306e\u30c7\u30fc\u30bf\u3068\u610f\u898b\u3092\u53ce\u96c6\u3057\u3001\u30cb\u30fc\u30ba\u3001\u75db\u307f\u3001\u52d5\u6a5f\u306e\u7406\u89e3\u3092\u6df1\u3081\u308b\u3002<\/li>\n\n\n\n<li><strong>\u5206\u6790\u3057\u3001\u6700\u9069\u5316\u3059\u308b\uff1a<\/strong>\u30c7\u30fc\u30bf\u3068\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u691c\u8a3c\u3057\u3001\u6539\u5584\u70b9\u3092\u767a\u898b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6700\u9069\u5316\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u5b9f\u65bd\u3057\u3001\u76e3\u8996\u3059\u308b\uff1a<\/strong>\u5909\u66f4\u3092\u5b9f\u884c\u306b\u79fb\u3057\u3001\u305d\u306e\u7d50\u679c\u3092\u8ffd\u8de1\u3057\u3066\u3001\u671f\u5f85\u901a\u308a\u306e\u52b9\u679c\u304c\u5f97\u3089\u308c\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<p>CJM\u306f\u4e00\u904e\u6027\u306e\u3082\u306e\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u7d99\u7d9a\u7684\u306a\u53d6\u308a\u7d44\u307f\u3067\u3042\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3042\u308b\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u5c0e\u5165\u65b9\u6cd5<\/h2>\n\n<p>\u30d6\u30e9\u30f3\u30c9\u306e\u6210\u529f\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u91cd\u8981\u6027\u304c\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002 \u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u306b\u8a08\u753b\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3001\u3053\u306e\u3088\u3046\u306a\u7af6\u4e89\u306e\u6fc0\u3057\u3044\u30aa\u30f3\u30e9\u30a4\u30f3\u4e16\u754c\u3067\u306f\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n<p>\u3053\u3053\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30d7\u30e9\u30f3\u306e\u5c0e\u5165\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306b\u53d6\u308b\u3079\u304d\u6700\u5927\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n<ol>\n<h3><\/h3><li>\u3042\u3089\u3086\u308b\u30d3\u30b8\u30cd\u30b9\u6a5f\u80fd\u3092\u767a\u898b\u3059\u308b<\/li>\n<\/ol>\n\n<p>\u4f01\u696d\u306e\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u3092\u884c\u3046\u969b\u306b\u306f\u3001\u3057\u3063\u304b\u308a\u3068\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u30d7\u30e9\u30f3\u304c\u5fc5\u8981\u4e0d\u53ef\u6b20\u3067\u3059\u3002 \u3057\u304b\u3057\u3001\u4f01\u696d\u306e\u3042\u3089\u3086\u308b\u5074\u9762\u304c\u3001\u6210\u529f\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u3088\u3063\u3066\u6307\u793a\u3055\u308c\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n\n<p>\u30d6\u30e9\u30f3\u30c9\u304c\u5206\u6790\u3059\u3079\u304d\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e3\u3064\u306e\u5074\u9762\u306f\u3001\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\uff1a<\/p>\n\n<ul>\n<li>\u30da\u30ea\u30d5\u30a7\u30e9\u30eb\u30fb\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\uff1a\u53cb\u4eba\u304b\u3089\u805e\u3044\u305f\u308a\u3001\u5e83\u544a\u3092\u898b\u305f\u308a\u306a\u3069\u3001\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u6700\u521d\u306e\u51fa\u4f1a\u3044\u306e\u3053\u3068\u3002<\/li>\n\n\n\n<li>\u5916\u90e8\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\uff1a\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3078\u306e\u53c2\u52a0\u3084\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3078\u306e\u30a2\u30af\u30bb\u30b9\u306a\u3069\u3001\u9867\u5ba2\u304c\u30d6\u30e9\u30f3\u30c9\u8cc7\u7523\u3068\u76f4\u63a5\u95a2\u308f\u308b\u3053\u3068\u3002<\/li>\n\n\n\n<li>\u5185\u90e8\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306a\u3069\u3001\u9867\u5ba2\u3068\u4f01\u696d\u3068\u306e\u3084\u308a\u53d6\u308a\u3002<\/li>\n<\/ul>\n\n<p>\u3053\u308c\u3089\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u9818\u57df\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u8a73\u7d30\u3067\u9069\u5207\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u7ba1\u7406\u6226\u7565\u3092\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<ol start=\"2\">\n<h3><\/h3><li>\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b<\/li>\n<\/ol>\n\n<p>\u306a\u305c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30de\u30c3\u30d7\u5316\u3057\u3066\u8ffd\u3044\u304b\u3051\u305f\u3044\u306e\u3067\u3059\u304b\uff1f<\/p>\n\n<p>\u660e\u78ba\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u3088\u308a\u52b9\u679c\u7684\u306b\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u305d\u306e\u305f\u3081\u3001\u5358\u306b\u6d1e\u5bdf\u3057\u3066\u884c\u52d5\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u4ed5\u4e8b\u3092\u3059\u308b\u306e\u3067\u3059\u3002<\/p>\n\n<p>\u7279\u5b9a\u306e\u5546\u54c1\u306e\u58f2\u4e0a\u3092\u4f38\u3070\u3059\u3001\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u3084\u6469\u64e6\u3092\u6e1b\u3089\u3059\u3001\u6d88\u8cbb\u8005\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u308b\u3001\u306a\u3069\u306e\u72d9\u3044\u304c\u3042\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 \u3053\u306e\u6700\u521d\u306e\u76ee\u7684\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u305f\u3081\u306b\u3001\u304a\u5ba2\u69d8\u306e\u65c5\u884c\u306b\u3064\u3044\u3066\u5b66\u3093\u3060\u30c7\u30fc\u30bf\u3092\u4f7f\u3063\u3066\u3001\u3088\u308a\u591a\u304f\u306e\u3053\u3068\u3092\u6210\u3057\u9042\u3052\u307e\u3057\u3087\u3046\u3002<\/p>\n\n<ol start=\"3\">\n<h3><\/h3><li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7406\u89e3\u3059\u308b<\/li>\n<\/ol>\n\n<p>\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u305f\u3089\u3001\u9867\u5ba2\u30eb\u30fc\u30c8\u306e\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u3002 \u305d\u306e\u305f\u3081\u306b\u3001\u3042\u306a\u305f\u306e\u7d44\u7e54\u304c\u884c\u3063\u3066\u3044\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u5404\u6a5f\u80fd\u3092\u30ea\u30b9\u30c8\u30a2\u30c3\u30d7\u3057\u3001\u8cb7\u3044\u624b\u304c\u3069\u306e\u3088\u3046\u306b\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u767a\u898b\u3057\u3001\u3069\u306e\u3088\u3046\u306b\u9032\u3081\u308b\u304b\u3092\u6c7a\u5b9a\u3057\u307e\u3059\u3002<\/p>\n\n<p>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3068\u30bf\u30b0\u4ed8\u3051\u306b\u3088\u308a\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u4e0a\u306e\u6d88\u8cbb\u8005\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002 \u304a\u5ba2\u3055\u307e\u306f\u9ed2\u677f\u3084\u30d0\u30c7\u30a3\u304b\u3089\u898b\u3064\u3051\u3066\u304f\u308c\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n\n<p>\u3053\u3053\u3067\u77e5\u6027\u3092\u767a\u63ee\u3057\u3066\u304f\u3060\u3055\u3044\u3002 \u9867\u5ba2\u3068\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u30d1\u30b9\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u624b\u6cd5\u3001CM\u3001\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u304c\u7d61\u3093\u3067\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n<ol start=\"4\">\n<h3><\/h3><li>\u304a\u5ba2\u69d8\u3092\u77e5\u308b<\/li>\n<\/ol>\n\n<p>\u9867\u5ba2\u306e\u51fa\u8eab\u5730\u3092\u77e5\u308b\u3053\u3068\u4ee5\u4e0a\u306b\u5fc5\u8981\u306a\u3053\u3068\u3067\u3059\u3002 \u6b21\u306b\u5927\u5207\u306a\u306e\u306f\u3001\u300c\u304a\u5ba2\u69d8\u306f\u8ab0\u306a\u306e\u304b\u300d\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n<p>\u5f7c\u3089\u304c\u4f55\u306b\u8208\u5473\u3092\u6301\u3061\u3001\u4f55\u306b\u50b7\u3064\u304d\u3001\u4f55\u3092\u3059\u308c\u3070\u3042\u306a\u305f\u304b\u3089\u8cb7\u3044\u305f\u3044\u3068\u601d\u3046\u304b\u3092\u8abf\u3079\u307e\u3059\u3002 \u305d\u306e\u305f\u3081\u306b\u306f\u3001\u7406\u60f3\u306e\u30bf\u30fc\u30b2\u30c3\u30c8\u3068\u306a\u308b\u9867\u5ba2\u306e\u8a73\u7d30\u306a\u30d0\u30a4\u30e4\u30fc\u30da\u30eb\u30bd\u30ca\u3092\u4f5c\u6210\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n<p>\u9867\u5ba2\u306b\u3064\u3044\u3066\u3001\u307e\u305f\u9867\u5ba2\u306b\u3068\u3063\u3066\u4f55\u304c\u91cd\u8981\u304b\u3092\u77e5\u308c\u3070\u77e5\u308b\u307b\u3069\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u53ef\u8996\u5316\u3057\u3001\u3088\u308a\u826f\u3044\u7d50\u679c\u3092\u5f97\u308b\u305f\u3081\u306b\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<ol start=\"5\">\n<h3><\/h3><li>\u307f\u3093\u306a\u3092\u5dfb\u304d\u8fbc\u3080<\/li>\n<\/ol>\n\n<p>\u30de\u30fc\u30b1\u30bf\u30fc\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u95a2\u5fc3\u3092\u6301\u3064\u4eba\u306e\u4e00\u90e8\u306b\u904e\u304e\u307e\u305b\u3093\u3002 \u306a\u305c\u306a\u3089\u3001\u9867\u5ba2\u4f53\u9a13\u306f\u3042\u3089\u3086\u308b\u5074\u9762\u306b\u5f71\u97ff\u3092\u53ca\u307c\u3059\u304b\u3089\u3067\u3059\u3002<\/p>\n\n<p>\u9867\u5ba2\u3068\u63a5\u3059\u308b\u3059\u3079\u3066\u306e\u90e8\u9580\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u7ba1\u7406\u306e\u76ee\u6a19\u3068\u6226\u7565\u306b\u6cbf\u3063\u3066\u884c\u52d5\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u30b4\u30fc\u30eb\u306b\u5bfe\u5fdc\u3057\u305f\u3001\u3088\u308a\u5145\u5b9f\u3057\u305f\u30a4\u30f3\u30d1\u30af\u30c8\u306e\u3042\u308b\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/h2>\n\n<p>\u4e0a\u8a18\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u8ffd\u8de1\u3057\u3001\u52b9\u679c\u7684\u306a\u6226\u7565\u3092\u958b\u767a\u3059\u308b\u305f\u3081\u306e\u4e00\u822c\u7684\u306a\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3068\u3057\u3066\u5f79\u7acb\u3064\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 \u3044\u308d\u3044\u308d\u3068\u4fee\u6b63\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u3059\u304c\u3002<\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u8a08\u753b\u3067\u4f7f\u7528\u3059\u308b\u6700\u5927\u306e\u30a2\u30c9\u30d0\u30a4\u30b9\u3068\u6226\u7565\u306f\u3001\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n<ul>\n<h3><\/h3><li>\u30b5\u30af\u30bb\u30b9\u30e1\u30c8\u30ea\u30af\u30b9\u306e\u5b9a\u7fa9<\/li>\n<\/ul>\n\n<p>\u9867\u5ba2\u306e\u7d4c\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u3001\u9867\u5ba2\u306e\u6210\u529f\u3092\u5b9a\u7fa9\u3059\u308b\u3002 \u3069\u3046\u3059\u308c\u3070\u3001\u3042\u306a\u305f\u3084\u5f7c\u3089\u306f\u76ee\u6a19\u306b\u5230\u9054\u3067\u304d\u308b\u306e\u304b\uff1f<\/p>\n\n<p>\u6d88\u8cbb\u8005\u3068\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u306b\u3064\u3044\u3066\u7406\u89e3\u3059\u308b\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5404\u30b9\u30c6\u30fc\u30b8\u3067\u660e\u78ba\u306aKPI\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u8ecc\u9053\u4fee\u6b63\u3092\u884c\u3044\u3001\u76ee\u6a19\u3092\u3088\u308a\u65e9\u304f\u9054\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<ul>\n<h3><\/h3><li>\u30b8\u30e3\u30fc\u30cb\u30fc\u30b9\u30b3\u30a2\u306e\u5c0e\u5165<\/li>\n<\/ul>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3067\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u30b4\u30fc\u30eb\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b4\u30fc\u30eb\u3092\u7d50\u3073\u3064\u3051\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 \u305d\u306e\u305f\u3081\u306b\u306f\u3001\u512a\u5148\u9806\u4f4d\u306e\u9ad8\u3044\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5e45\u5e83\u304f\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n\n<p>\u76ee\u6a19\u3084\u6210\u529f\u6307\u6a19\u304c\u3001\u3042\u306a\u305f\u306e\u4f1a\u793e\u306e\u6210\u529f\u306b\u3069\u306e\u3088\u3046\u306b\u5f79\u7acb\u3064\u304b\u3092\u8003\u3048\u3066\u307f\u307e\u3057\u3087\u3046\u3002 \u3053\u308c\u3089\u306e\u6210\u679c\u304c\u9867\u5ba2\u306e\u76ee\u6a19\u306b\u5408\u81f4\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3002 \u305d\u3057\u3066\u3001\u30ea\u30d5\u30a1\u30a4\u30f3\u3059\u308b\u3002<\/p>\n\n<p>\u65c5\u884c\u306e\u8a55\u4fa1\u3084\u30d3\u30b8\u30cd\u30b9\u306eKPI\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3066\u3001\u304a\u5ba2\u69d8\u3068\u30d3\u30b8\u30cd\u30b9\u304c\u540c\u3058\u76ee\u6a19\u3092\u9054\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n\n<ul>\n<h3><\/h3><li>\u6700\u9069\u5316\u3059\u308b<\/li>\n<\/ul>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3001\u3057\u3070\u3089\u304f\u3059\u308b\u3068\u5fb9\u5e95\u7684\u306b\u8a08\u753b\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3067\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5e38\u306b\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n<p>\u3053\u308c\u306f\u3001\u5e02\u5834\u3084\u884c\u52d5\u306e\u5909\u5316\u306b\u5fdc\u3058\u3066\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3057\u3001\u8abf\u6574\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u3042\u306a\u305f\u306e\u65c5\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u9069\u5fdc\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u518d\u78ba\u8a8d\u3059\u308b\u3053\u3068\u3067\u3001\u6d88\u8cbb\u8005\u306e\u884c\u52d5\u3084\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u95a2\u308f\u308a\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u306b\u5e38\u306b\u6709\u610f\u7fa9\u306a\u4f53\u9a13\u3092\u3057\u3066\u3044\u305f\u3060\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u7d50\u8ad6<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3068\u306f\u3001\u304a\u5ba2\u69d8\u3092\u5fb9\u5e95\u7684\u306b\u628a\u63e1\u3057\u3001\u6700\u9ad8\u306e\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3059\u3002 \u6210\u529f\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u306f\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u3079\u304d\u3067\u3042\u308a\u3001\u9867\u5ba2\u306f\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3057\u3066\u9ad8\u3044\u57fa\u6e96\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u306e\u81ea\u793e\u306b\u5bfe\u3059\u308b\u898b\u65b9\u3092\u4fee\u6b63\u3059\u308b\u3053\u3068\u3067\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u7406\u89e3\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u76ee\u7684\u3068\u8abf\u6574\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u5e78\u798f\u5ea6\u3092\u9ad8\u3081\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u3092\u5f37\u5316\u3057\u3001\u58f2\u4e0a\u3092\u5897\u52a0\u3055\u305b\u308b\u3002<\/p>\n\n<p>\u30d0\u30a4\u30e4\u30fc\u30da\u30eb\u30bd\u30ca\u3092\u9867\u5ba2\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306e\u5404\u6bb5\u968e\u306b\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n<p>\u3082\u3046\u4e00\u3064\u306e\u30e1\u30ea\u30c3\u30c8\u306f\u3001\u304a\u5ba2\u69d8\u306e\u671f\u5f85\u306b\u81ea\u793e\u304c\u53cd\u5fdc\u3057\u306a\u304f\u306a\u308b\u3053\u3068\u3067\u3059\u3002 \u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3092\u6d3b\u7528\u3057\u3001\u304a\u5ba2\u69d8\u306e\u671f\u5f85\u3084\u8981\u671b\u3092\u77e5\u3063\u305f\u4e0a\u3067\u3001\u3046\u307e\u304f\u7d20\u65e9\u304f\u5bfe\u5fdc\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n<p>\u3055\u3089\u306b\u3001\u9867\u5ba2\u304c\u3053\u306e\u30ec\u30d9\u30eb\u306e\u30b1\u30a2\u306b\u6163\u308c\u308b\u3053\u3068\u3067\u3001\u8ffd\u52a0\u8cfc\u5165\u306e\u305f\u3081\u306b\u518d\u8a2a\u3059\u308b\u3053\u3068\u304c\u660e\u3089\u304b\u306b\u306a\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u901a\u3058\u3066\u30bb\u30fc\u30eb\u30b9\u30d5\u30a1\u30cd\u30eb\u3068\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u8853\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n\n<p>QuestionPro CX\u306f\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u306e\u53ce\u96c6\u3068\u8a55\u4fa1\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u958b\u767a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u306a\u3069\u306e\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002 \u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7ba1\u7406\u3057\u3001\u6539\u5584\u3059\u308b\u3053\u3068\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u4f01\u696d\u306f\u3001QuestionPro CX\u3092\u4f7f\u7528\u3057\u3066\u3001\u9867\u5ba2\u306e\u55dc\u597d\u3001\u554f\u984c\u3001\u6a5f\u4f1a\u306b\u95a2\u3059\u308b\u6d1e\u5bdf\u306b\u6e80\u3061\u305f\u30c7\u30fc\u30bf\u3092\u53d6\u5f97\u3057\u3001\u3053\u306e\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3066\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3059\u308b\u30c7\u30fc\u30bf\u99c6\u52d5\u578b\u306e\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>QuestionPro CX\u306f\u3001\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u3001NPS\u30b9\u30b3\u30a2\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u914d\u4fe1\u306a\u3069\u306e\u6a5f\u80fd\u3092\u5099\u3048\u3066\u304a\u308a\u3001\u4f01\u696d\u306e\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u6e2c\u5b9a\u3001\u9867\u5ba2\u611f\u60c5\u306e\u628a\u63e1\u3001\u5404\u7a2e\u30e1\u30c7\u30a3\u30a2\u306b\u3088\u308b\u30a2\u30f3\u30b1\u30fc\u30c8\u914d\u4fe1\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p><\/p><p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\">\n  <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button>\n<\/a>       <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=blog\" target=\"_blank\" rel=\"noopener\">\n  <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30d3\u30b8\u30cd\u30b9\u3092\u6210\u9577\u3055\u305b\u305f\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u304a\u5ba2\u3055 [&hellip;]<\/p>\n","protected":false},"author":41,"featured_media":780063,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u5b8c\u5168\u30ac\u30a4\u30c9<\/title>\n<meta name=\"description\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u304c\u6c42\u3081\u308b\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u8a66\u884c\u932f\u8aa4\u306e\u672b\u306b\u751f\u307e\u308c\u305f\u65b9\u6cd5\u3067\u3059\u3002 \u8a73\u3057\u304f\u306f\u3053\u3061\u3089\u306e\u8a18\u4e8b\u3067\u3054\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u5b8c\u5168\u30ac\u30a4\u30c9\" \/>\n<meta property=\"og:description\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u304c\u6c42\u3081\u308b\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u8a66\u884c\u932f\u8aa4\u306e\u672b\u306b\u751f\u307e\u308c\u305f\u65b9\u6cd5\u3067\u3059\u3002 \u8a73\u3057\u304f\u306f\u3053\u3061\u3089\u306e\u8a18\u4e8b\u3067\u3054\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2023-02-16T23:17:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-05T17:41:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2023\/02\/LEFT.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1750\" \/>\n\t<meta property=\"og:image:height\" content=\"1045\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Paulina Rodriguez\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Paulina Rodriguez\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/\"},\"author\":{\"name\":\"Paulina Rodriguez\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/d262c031e3554d3a44164290b97ff8af\"},\"headline\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u5b8c\u5168\u30ac\u30a4\u30c9\",\"datePublished\":\"2023-02-16T23:17:00+00:00\",\"dateModified\":\"2023-05-05T17:41:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/\"},\"wordCount\":15,\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#organization\"},\"articleSection\":[\"CX\"],\"inLanguage\":\"ja\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/\",\"name\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u5b8c\u5168\u30ac\u30a4\u30c9\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#website\"},\"datePublished\":\"2023-02-16T23:17:00+00:00\",\"dateModified\":\"2023-05-05T17:41:57+00:00\",\"description\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u304c\u6c42\u3081\u308b\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u8a66\u884c\u932f\u8aa4\u306e\u672b\u306b\u751f\u307e\u308c\u305f\u65b9\u6cd5\u3067\u3059\u3002 \u8a73\u3057\u304f\u306f\u3053\u3061\u3089\u306e\u8a18\u4e8b\u3067\u3054\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002\",\"breadcrumb\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u30db\u30fc\u30e0\",\"item\":\"https:\/\/www.questionpro.com\/blog\/ja\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u30ab\u30c6\u30b4\u30ea\u30fc\u306a\u3057\",\"item\":\"https:\/\/www.questionpro.com\/blog\/ja\/category\/%e3%82%ab%e3%83%86%e3%82%b4%e3%83%aa%e3%83%bc%e3%81%aa%e3%81%97\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u5b8c\u5168\u30ac\u30a4\u30c9\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#website\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/\",\"name\":\"QuestionPro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.questionpro.com\/blog\/ja\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#organization\",\"name\":\"QuestionPro\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"contentUrl\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"caption\":\"QuestionPro\"},\"image\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/questionpro\",\"https:\/\/twitter.com\/questionpro\",\"https:\/\/www.linkedin.com\/company\/questionpro\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/d262c031e3554d3a44164290b97ff8af\",\"name\":\"Paulina Rodriguez\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/de6b08f63e34ff5ec0cf3ff0c4f84c6d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/de6b08f63e34ff5ec0cf3ff0c4f84c6d?s=96&d=mm&r=g\",\"caption\":\"Paulina Rodriguez\"},\"description\":\"As a marketing manager, I craft campaigns that connect people with the right solutions at the right time. Outside of work, you'll find me deep in a thriller novel, solving my Rubik\u2019s Cube, or scouting the perfect spot for my next skydiving adventure!\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/author\/paulina\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u5b8c\u5168\u30ac\u30a4\u30c9","description":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u304c\u6c42\u3081\u308b\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u8a66\u884c\u932f\u8aa4\u306e\u672b\u306b\u751f\u307e\u308c\u305f\u65b9\u6cd5\u3067\u3059\u3002 \u8a73\u3057\u304f\u306f\u3053\u3061\u3089\u306e\u8a18\u4e8b\u3067\u3054\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/","og_locale":"ja_JP","og_type":"article","og_title":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u5b8c\u5168\u30ac\u30a4\u30c9","og_description":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u304c\u6c42\u3081\u308b\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u8a66\u884c\u932f\u8aa4\u306e\u672b\u306b\u751f\u307e\u308c\u305f\u65b9\u6cd5\u3067\u3059\u3002 \u8a73\u3057\u304f\u306f\u3053\u3061\u3089\u306e\u8a18\u4e8b\u3067\u3054\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002","og_url":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/","og_site_name":"QuestionPro","article_publisher":"https:\/\/www.facebook.com\/questionpro","article_published_time":"2023-02-16T23:17:00+00:00","article_modified_time":"2023-05-05T17:41:57+00:00","og_image":[{"width":1750,"height":1045,"url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2023\/02\/LEFT.jpg","type":"image\/jpeg"}],"author":"Paulina Rodriguez","twitter_card":"summary_large_image","twitter_creator":"@questionpro","twitter_site":"@questionpro","twitter_misc":{"\u57f7\u7b46\u8005":"Paulina Rodriguez"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/#article","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/"},"author":{"name":"Paulina Rodriguez","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/d262c031e3554d3a44164290b97ff8af"},"headline":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u5b8c\u5168\u30ac\u30a4\u30c9","datePublished":"2023-02-16T23:17:00+00:00","dateModified":"2023-05-05T17:41:57+00:00","mainEntityOfPage":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/"},"wordCount":15,"publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#organization"},"articleSection":["CX"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/","url":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/","name":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u5b8c\u5168\u30ac\u30a4\u30c9","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#website"},"datePublished":"2023-02-16T23:17:00+00:00","dateModified":"2023-05-05T17:41:57+00:00","description":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u304c\u6c42\u3081\u308b\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u8a66\u884c\u932f\u8aa4\u306e\u672b\u306b\u751f\u307e\u308c\u305f\u65b9\u6cd5\u3067\u3059\u3002 \u8a73\u3057\u304f\u306f\u3053\u3061\u3089\u306e\u8a18\u4e8b\u3067\u3054\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002","breadcrumb":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u30db\u30fc\u30e0","item":"https:\/\/www.questionpro.com\/blog\/ja\/"},{"@type":"ListItem","position":2,"name":"\u30ab\u30c6\u30b4\u30ea\u30fc\u306a\u3057","item":"https:\/\/www.questionpro.com\/blog\/ja\/category\/%e3%82%ab%e3%83%86%e3%82%b4%e3%83%aa%e3%83%bc%e3%81%aa%e3%81%97\/"},{"@type":"ListItem","position":3,"name":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u5b8c\u5168\u30ac\u30a4\u30c9"}]},{"@type":"WebSite","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#website","url":"https:\/\/www.questionpro.com\/blog\/ja\/","name":"QuestionPro","description":"","publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.questionpro.com\/blog\/ja\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#organization","name":"QuestionPro","url":"https:\/\/www.questionpro.com\/blog\/ja\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/","url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","contentUrl":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","caption":"QuestionPro"},"image":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/questionpro","https:\/\/twitter.com\/questionpro","https:\/\/www.linkedin.com\/company\/questionpro\/"]},{"@type":"Person","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/d262c031e3554d3a44164290b97ff8af","name":"Paulina Rodriguez","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/de6b08f63e34ff5ec0cf3ff0c4f84c6d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/de6b08f63e34ff5ec0cf3ff0c4f84c6d?s=96&d=mm&r=g","caption":"Paulina Rodriguez"},"description":"As a marketing manager, I craft campaigns that connect people with the right solutions at the right time. Outside of work, you'll find me deep in a thriller novel, solving my Rubik\u2019s Cube, or scouting the perfect spot for my next skydiving adventure!","url":"https:\/\/www.questionpro.com\/blog\/ja\/author\/paulina\/"}]}},"featured_image_src":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2023\/02\/LEFT.jpg","featured_image_src_square":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2023\/02\/LEFT.jpg","author_info":{"display_name":"Paulina Rodriguez","author_link":"https:\/\/www.questionpro.com\/blog\/ja\/author\/paulina\/"},"_links":{"self":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/789710"}],"collection":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/comments?post=789710"}],"version-history":[{"count":1,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/789710\/revisions"}],"predecessor-version":[{"id":789713,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/789710\/revisions\/789713"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/media\/780063"}],"wp:attachment":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/media?parent=789710"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/categories?post=789710"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/tags?post=789710"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}