{"id":789734,"date":"2016-11-03T17:41:16","date_gmt":"2016-11-04T00:41:16","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%80%e3%83%83%e3%82%b7%e3%83%a5%e3%83%9c%e3%83%bc%e3%83%89%ef%bc%9a%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e\/"},"modified":"2016-11-03T17:41:16","modified_gmt":"2016-11-03T17:41:16","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%80%e3%83%83%e3%82%b7%e3%83%a5%e3%83%9c%e3%83%bc%e3%83%89%ef%bc%9a%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%80%e3%83%83%e3%82%b7%e3%83%a5%e3%83%9c%e3%83%bc%e3%83%89%ef%bc%9a%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3068\u306f\u4f55\u304b\u3001\u305d\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u4e3b\u306a\u69cb\u6210\u8981\u7d20"},"content":{"rendered":"<p><a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092<\/a>\u4f5c\u6210\u3059\u308b\u306e\u306f\u7c21\u5358\u306a\u3053\u3068\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u8a2d\u5b9a\u306b\u306f\u30a4\u30f3\u30d5\u30e9\u3068\u81a8\u5927\u306a\u6642\u9593\u3068\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u3067\u3059\u3002 \u8ab2\u984c\u306f\u3001\u5341\u5206\u306a\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u3067\u306f\u306a\u304f\u3001\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3059\u308b\u305f\u3081\u306b\u5341\u5206\u306a\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3059\u3002 \u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u5fdc\u3058\u30661\u3064\u304b\u308910\u500b\u4ee5\u4e0a\u307e\u3067\u7528\u610f\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u76ee\u7684\u3092\u679c\u305f\u3059\u305f\u3081\u306b\u306f\u3001\u6d88\u8cbb\u8005\u60c5\u5831\u3092\u7c21\u5358\u306b\u898b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u7528\u610f\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3068\u306f\uff1f<\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306f\u3001\u7d44\u7e54\u304c\u9867\u5ba2\u3068\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u7d4c\u9a13\u306b\u95a2\u3059\u308b\u30c7\u30fc\u30bf\u3092\u7c21\u5358\u306b\u53ef\u8996\u5316\u3057\u3001\u5bfe\u8a71\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3067\u3042\u308b\u3002<\/p>\n<p>\u3053\u308c\u3089\u306e\u30d1\u30cd\u30eb\u306b\u306f\u3001\u9867\u5ba2\u306e\u884c\u52d5\u3001\u30b3\u30e1\u30f3\u30c8\u3001POS\u3067\u306e\u8cfc\u5165\u30d7\u30ed\u30bb\u30b9\u306b\u95a2\u9023\u3059\u308b\u60c5\u5831\u306a\u3069\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u30c7\u30fc\u30bf\u3068\u6307\u6a19\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306f\u3001\u69d8\u3005\u306a\u5f62\u3084\u5927\u304d\u3055\u304c\u3042\u308a\u307e\u3059\u3002 \u3057\u304b\u3057\u3001\u305d\u306e\u6210\u529f\u3092\u78ba\u5b9f\u306b\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u7d44\u7e54\u304c\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u30e2\u30cb\u30bf\u30fc\u3057\u3001\u5bfe\u8a71\u3057\u3001\u7406\u89e3\u3057\u3001<a href=\"https:\/\/www.questionpro.com\/cx\/why\/5-pillars.html\" target=\"_blank\" rel=\"noopener\">\u9867\u5ba2\u4f53\u9a13\u3092<\/a>\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u30c9\u30ea\u30eb\u30c0\u30a6\u30f3\u3059\u308b\u3053\u3068\u304c\u5bb9\u6613\u3067\u30a2\u30af\u30bb\u30b9\u3057\u3084\u3059\u3044\u3082\u306e\u306b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u8ab2\u984c\u306f\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u3067\u306f\u306a\u304f\u3001\u884c\u52d5\u53ef\u80fd\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3059\u308b\u305f\u3081\u306b\u5341\u5206\u306a\u7406\u89e3\u3092\u3059\u308b\u3053\u3068\u3067\u3059\u3002 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loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-359828 size-full\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2016\/11\/benefits-of-customer-journey-dashboard.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\" width=\"900\" height=\"603\"><\/p>\n<ul>\n<li>\u9867\u5ba2\u4f53\u9a13\u306e\u6e2c\u5b9a\u3068\u6539\u5584\u3092\u53ef\u80fd\u306b\u3059\u308b\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306f\u3001\u30c1\u30e3\u30cd\u30eb\u3084\u6642\u9593\u3092\u8d85\u3048\u305f\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5bb9\u6613\u306b\u5206\u6790\u3057\u307e\u3059\u3002 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rel=\"noopener\">\u9867\u5ba2\u7dad\u6301<\/a>\u7387\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u3001\u3069\u306e\u9818\u57df\u3067\u65e9\u6025\u306a\u6700\u9069\u5316\u304c\u5fc5\u8981\u304b\u3092\u5224\u65ad\u3059\u308b\u305f\u3081\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<li>\u904b\u7528\u52b9\u7387\u3068\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u9ad8\u3081\u308b\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306b\u3088\u308a\u3001\u7d44\u7e54\u5185\u306e\u30c1\u30fc\u30e0\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u59a8\u3052\u3001\u904b\u7528\u30b3\u30b9\u30c8\u3092\u62bc\u3057\u4e0a\u3052\u308b\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u52b9\u679c\u7684\u306a\u30c1\u30fc\u30e0\u306f\u3001\u30c7\u30fc\u30bf\u5206\u6790\u3092\u7528\u3044\u3066\u6700\u9069\u5316\u306e\u6a5f\u4f1a\u3092\u898b\u3064\u3051\u3001\u30b5\u30fc\u30d3\u30b9\u30b3\u30b9\u30c8\u3092\u4e0b\u3052\u306a\u304c\u3089\u304a\u5ba2\u69d8\u306e\u52b4\u529b\u3092\u8efd\u6e1b\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u53ce\u76ca\u3092\u4e0a\u3052\u308b\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306f\u3001\u6d88\u8cbb\u8005\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306b\u57fa\u3065\u3044\u305f\u4f53\u9a13\u3092\u6574\u7406\u3057\u3001\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u3057\u3084\u3059\u3044\u30aa\u30d5\u30a1\u30fc\u3092\u30af\u30ed\u30b9\u30bb\u30eb\u3059\u308b\u3053\u3068\u3067\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-lifetime-value-clv\/\" target=\"_blank\" rel=\"noopener\">\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u3068<\/a>\u53ce\u5165\u3092\u6700\u5927\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u53ce\u76ca\u62e1\u5927\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<h3>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u3046\u307e\u304f\u8a2d\u5b9a\u3059\u308b\u305f\u3081\u306b\u306f\u30015\u3064\u306e\u4e3b\u8981\u306a\u8981\u7d20\u304c\u3042\u308a\u307e\u3059\uff1a<\/h3>\n<ol>\n<li>\u30d3\u30b8\u30cd\u30b9\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3<\/li>\n<li>\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af<\/li>\n<li>\u9867\u5ba2\u30c7\u30fc\u30bf<\/li>\n<li>\u30c7\u30fc\u30bf\u5206\u6790<\/li>\n<li>\u30a2\u30af\u30b7\u30e7\u30ca\u30d6\u30eb\u30fb\u30a4\u30f3\u30b5\u30a4\u30c8<\/li>\n<\/ol>\n<h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u4e3b\u306a\u69cb\u6210\u8981\u7d20<\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u305f\u3081\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306f\u3001\u4ee5\u4e0b\u306e\u8981\u7d20\u3092\u5099\u3048\u3066\u3044\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\uff1a<\/p>\n<h3>\u30d3\u30b8\u30cd\u30b9\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3<\/h3>\n<p>\u591a\u304f\u306e\u4f01\u696d\u306f\u30b5\u30a4\u30ed\u5316\u3055\u308c\u3001\u305d\u308c\u305e\u308c\u304c\u9867\u5ba2\u3068\u306e<a href=\"https:\/\/www.questionpro.com\/blog\/customer-touchpoints\/\" target=\"_blank\" rel=\"noopener\">\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3084<\/a>\u9867\u5ba2\u4f53\u9a13\u306e\u7279\u5b9a\u306e\u5074\u9762\u3092\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u306b\u7126\u70b9\u3092\u5f53\u3066\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4f01\u696d\u5185\u306e\u5404\u6a5f\u80fd\u304c\u3001\u305d\u308c\u305e\u308c\u72ec\u7acb\u3057\u3066\u4f53\u9a13\u3092\u8a2d\u8a08\u30fb\u6e2c\u5b9a\u3057\u3066\u3044\u308b\u3053\u3068\u306f\u73cd\u3057\u304f\u3042\u308a\u307e\u305b\u3093\u3002 \u3057\u304b\u3057\u3001\u304a\u5ba2\u3055\u307e\u306f\u3001\u81ea\u5206\u305f\u3061\u306e\u3084\u308a\u3068\u308a\u306f\u3059\u3079\u3066\u3064\u306a\u304c\u3063\u3066\u3044\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002 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rel=\"noopener\">\u304a\u5ba2\u69d8\u306e\u58f0\u3092<\/a>\u77e5\u308b\u3053\u3068\u3001\u3064\u307e\u308a\u3001\u304a\u5ba2\u69d8\u304c\u8907\u6570\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u30d6\u30e9\u30f3\u30c9\u3068\u95a2\u308f\u308a\u306a\u304c\u3089\u3001\u4f55\u3092\u8003\u3048\u3001\u3069\u3046\u611f\u3058\u3066\u3044\u308b\u306e\u304b\u3092\u77e5\u308b\u3053\u3068\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<blockquote><p>\u3082\u3057\u3042\u306a\u305f\u304c\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u306b\u3064\u3044\u3066\u8aad\u3080\u306e\u304c\u597d\u304d\u306a\u3089\u3001\u3053\u306e<a href=\"https:\/\/www.questionpro.com\/survey-templates\/voice-of-the-customer-surveys\/\" target=\"_blank\" rel=\"noopener\">\u304a\u5ba2\u69d8\u306e\u58f0\uff08VOC\uff09\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b<\/a>\u8208\u5473\u3092\u6301\u3064\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p><\/blockquote>\n<h3><\/h3>\n<h3>\u9867\u5ba2\u30c7\u30fc\u30bf<\/h3>\n<p>\u5b9f\u7528\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u901a\u3057\u3066\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u611f\u60c5\u3068\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u611f\u60c5\u3092\u660e\u78ba\u306b\u8b58\u5225\u3057\u3001\u305d\u308c\u3092\u9867\u5ba2\u306e\u884c\u52d5\u3001\u76ee\u6a19\u3001\u671f\u5f85\u3068\u306e\u95a2\u9023\u306b\u304a\u3044\u3066\u914d\u7f6e\u3057\u307e\u3059\u3002<\/p>\n<p>\u4f01\u696d\u306f\u3053\u306e\u30c7\u30fc\u30bf\u3092\u4f7f\u3063\u3066\u3001\u6a5f\u4f1a\u306e\u3042\u308b\u5206\u91ce\u3092\u7279\u5b9a\u3057\u3001\u73fe\u5728\u304a\u3088\u3073\u5c06\u6765\u306e\u6295\u8cc7\u306e\u5f71\u97ff\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002<\/p>\n<h3>\u30c7\u30fc\u30bf\u5206\u6790<\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u6210\u529f\u306e\u4e3b\u306a\u7279\u5fb4\u306f\u3001\u4f53\u9a13\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u57fa\u3065\u304d\u3001\u6a5f\u4f1a\u306e\u3042\u308b\u9818\u57df\u3092\u7279\u5b9a\u3059\u308b\u80fd\u529b\u3067\u3059\u3002<\/p>\n<p><a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-analytics\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306f<\/a>\u3001\u30de\u30c3\u30d7\u3092\u5b9f\u7528\u5316\u3059\u308b\u305f\u3081\u306e\u8a55\u4fa1\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 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\u3069\u306e\u3088\u3046\u306a\u30c7\u30fc\u30bf\u3092\u53d6\u308a\u5165\u308c\u308b\u304b\u3001\u3069\u306e\u3088\u3046\u306b\u53ef\u8996\u5316\u3059\u308b\u304b\u3092\u691c\u8a0e\u3057\u3001\u305d\u306e\u52b9\u679c\u3092\u6700\u5927\u5316\u3059\u308b\u3002<\/p>\n<h3>QuestionPro\u3092\u4f7f\u3063\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/h3>\n<p>\u7d44\u7e54\u306e\u5927\u5c0f\u306b\u304b\u304b\u308f\u3089\u305a\u3001\u7af6\u5408\u4ed6\u793e\u3068\u306e\u5dee\u5225\u5316\u3092\u56f3\u308b\u305f\u3081\u306b\u306f\u3001\u3042\u3089\u3086\u308b<a href=\"https:\/\/www.questionpro.com\/blog\/customer-touchpoints\/\" target=\"_blank\" rel=\"noopener\">\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u306e<\/a>\u9867\u5ba2\u4f53\u9a13\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 QuestionPro CX\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-mapping\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e<\/a>\u4f5c\u6210\u3092\u652f\u63f4\u3059\u308b\u3001\u30e6\u30cb\u30fc\u30af\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>\u79c1\u305f\u3061\u306f\u3001\u591a\u304f\u306e\u304a\u5ba2\u69d8\u306e\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3057\u3001\u4f01\u696d\u304c\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3092\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u958b\u767a\u3057\u307e\u3057\u305f\u3002 \u79c1\u305f\u3061\u306f\u3001\u4e0a\u8a18\u306e\u4e3b\u8981\u306a5\u3064\u306e\u8981\u7d20\u3059\u3079\u3066\u306b\u5bfe\u5fdc\u3057\u3001\u5b9a\u91cf\u7684\u304a\u3088\u3073\u5b9a\u6027\u7684\u306a\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u3001\u5206\u6790\u3001\u304a\u3088\u3073\u6d3b\u7528\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-359018 \" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2016\/11\/customer-journey-dashboard.png\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\" width=\"850\" height=\"391\"><\/p>\n<p>\u5168\u4f53\u3068\u3057\u3066\u3001\u3042\u306a\u305f\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001NPS\u306e1\u6841\u306e\u6570\u5b57\u3067\u8868\u3055\u308c\u308b\u3053\u3068\u304c\u307b\u3068\u3093\u3069\u3067\u3059\u3002 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\u3069\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u304c\u6700\u3082\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u304b\u3092\u8003\u3048\u3066\u3044\u308b\u306e\u3067\u3057\u3087\u3046\u3002 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\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u884c\u52d5\u3084\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3092\u5305\u62ec\u7684\u306b\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u5f37\u529b\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u30bd\u30d5\u30c8\u3092\u4f7f\u3048\u3070\u3001<a href=\"https:\/\/www.questionpro.com\/cx\/why\/journey-mapping.html\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f<\/a>\u3082\u3063\u3068\u7c21\u5358\u306b\u3001\u3082\u3063\u3068\u65e9\u304f\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002 QuestionPro\u304c\u63d0\u4f9b\u3059\u308b\u9867\u5ba2\u8abf\u67fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u5305\u62ec\u7684\u306a\u8abf\u67fb\u3092\u53ef\u80fd\u306b\u3057\u3001\u5805\u7262\u306a\u5206\u6790\u3092\u4f7f\u7528\u3057\u3066\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u53ce\u96c6\u3059\u308b\u306e\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u306e\u3088\u3046\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u9867\u5ba2\u4f53\u9a13\u3092\u52b9\u679c\u7684\u306b\u6e2c\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n<p>\u307e\u3060\u306a\u3093\u3067\u3059\u304b\uff1f <a href=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2016\/11\/QuestionPro_Customer-Journey-Mapping-Template.pdf\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306f<\/a>\u3053\u3061\u3089\u304b\u3089\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u8a73\u7d30\u3092\u304a\u77e5\u308a\u306b\u306a\u308a\u305f\u3044\u65b9\u306f\u3001\u4eca\u3059\u3050\u5f0a\u793e\u306b\u3054\u9023\u7d61\u304f\u3060\u3055\u3044\u3002\u5f0a\u793e\u306e\u5c02\u9580\u5bb6\u30c1\u30fc\u30e0\u304c\u3001\u7d44\u7e54\u3068\u9867\u5ba2\u306e\u95a2\u4fc2\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u3059\u3079\u3066\u306e\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\">QuestionPro CX\u304c<\/a>\u304a\u5ba2\u69d8\u3068\u306e\u95a2\u4fc2\u3092\u5f37\u5316\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u3001\u8a73\u3057\u304f\u306f\u3053\u3061\u3089\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button><br \/>\n<\/a>       <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button><br \/>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u4f5c\u6210\u3059\u308b\u306e\u306f\u7c21\u5358\u306a 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content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u4f5c\u6210\u3059\u308b\u306e\u306f\u7c21\u5358\u306a\u3053\u3068\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u30a4\u30f3\u30d5\u30e9\u3060\u3051\u3067\u306a\u304f\u3001\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u306b\u81a8\u5927\u306a\u6642\u9593\u3068\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u3067\u3059\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%80%e3%83%83%e3%82%b7%e3%83%a5%e3%83%9c%e3%83%bc%e3%83%89%ef%bc%9a%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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