{"id":789753,"date":"2020-10-04T02:00:46","date_gmt":"2020-10-04T09:00:46","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%83%e3%83%94%e3%83%b3%e3%82%b0%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89%ef%bc%8b\/"},"modified":"2023-05-05T17:51:28","modified_gmt":"2023-05-05T17:51:28","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%83%e3%83%94%e3%83%b3%e3%82%b0%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89%ef%bc%8b","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%83%e3%83%94%e3%83%b3%e3%82%b0%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89%ef%bc%8b\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u5b8c\u5168\u30ac\u30a4\u30c9\uff0b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8"},"content":{"rendered":"<p>\u4f01\u696d\u306f\u3001\u6700\u826f\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u5e02\u5834\u3092\u610f\u8b58\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306f\u3001\u591a\u304f\u306e\u30ea\u30d4\u30fc\u30bf\u30fc\u3092\u751f\u307f\u51fa\u3057\u3001\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u3001\u53ef\u80fd\u306a\u9650\u308a\u4e00\u822c\u7684\u3067\u3042\u308b\u3079\u304d\u3067\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u304c\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u306e\u304b\u3001\u3069\u3093\u306a\u554f\u984c\u3092\u62b1\u3048\u3066\u3044\u308b\u306e\u304b\u3001\u3069\u306e\u3088\u3046\u306b\u30d3\u30b8\u30cd\u30b9\u3068\u95a2\u308f\u3063\u3066\u3044\u308b\u306e\u304b\u3092\u628a\u63e1\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u6642\u306b\u5727\u5012\u3055\u308c\u3001\u4e0d\u5fc5\u8981\u306b\u611f\u3058\u3089\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u30d6\u30ed\u30b0\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u304c\u306a\u305c\u91cd\u8981\u306a\u306e\u304b\u3001\u3069\u306e\u3088\u3046\u306b\u4f5c\u6210\u3059\u308c\u3070\u3088\u3044\u306e\u304b\u3092\u8aac\u660e\u3057\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u65b0\u898f\u9867\u5ba2\u3084\u30ea\u30d4\u30fc\u30bf\u30fc\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u306f\u3058\u3081\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3068\u306f\u4f55\u304b\u3092\u5b9a\u7fa9\u3057\u3066\u304a\u304d\u307e\u3059\u3002<\/p>\n<div class=\"tags-wrap\">\n<p class=\"content-index\" style=\"margin-top: 0;\">\u30b3\u30f3\u30c6\u30f3\u30c4\u30a4\u30f3\u30c7\u30c3\u30af\u30b9<\/p>\n<ol style=\"font-weight: 400; margin: 0px 30px; line-height: 22px;\">\n<li style=\"lisy-style-type: decimal;\"><a href=\"#What_is_a_Customer_Journey\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\uff1f<\/a><\/li>\n<li style=\"lisy-style-type: decimal;\"><a href=\"#What_is_a_Customer_Journey_Map_Templates?\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u5185\u5bb9\u3068\u306f\uff1f<\/a><\/li>\n<li style=\"lisy-style-type: decimal;\"><a href=\"#Benefits_of_creating_a_Customer_Journey_Map\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/a><\/li>\n<li style=\"lisy-style-type: decimal;\"><a href=\"#Starting_from_scratch_Build_your_Customer_Journey_Map\">\u30bc\u30ed\u304b\u3089\u59cb\u3081\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b<\/a><\/li>\n<li style=\"lisy-style-type: decimal;\"><a href=\"#The_5_Stages_to_create_a_Customer_Journey_Map\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u308b\u305f\u3081\u306e5\u3064\u306e\u30b9\u30c6\u30fc\u30b8<\/a><\/li>\n<li style=\"lisy-style-type: decimal;\"><a href=\"#How_QuestionPro_CX_can_help_you_create_a_Customer_Journey_Map_Templates?\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u4f5c\u6210\u306bQuestionPro CX\u306f\u3069\u306e\u3088\u3046\u306b\u5f79\u7acb\u3064\u306e\u304b\uff1f<\/a><\/li>\n<li style=\"lisy-style-type: decimal;\"><a href=\"#QuestionPro_Components_for_Customer_Journey_Mapping\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u305f\u3081\u306eQuestionPro\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8<\/a><\/li>\n<li style=\"lisy-style-type: decimal;\"><a href=\"#Conclusion\">\u7d50\u8ad6<\/a><\/li>\n<\/ol>\n<\/div>\n<h2 id=\"What_is_a_Customer_Journey\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\uff1f<\/h2>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\u3001\u9867\u5ba2\u304c\u4f01\u696d\u3084\u30d6\u30e9\u30f3\u30c9\u3068\u63a5\u3059\u308b\u969b\u306b\u7d4c\u9a13\u3059\u308b\u3001\u6700\u521d\u306e\u8a8d\u77e5\u304b\u3089\u8cfc\u5165\u5f8c\u306e\u3084\u308a\u53d6\u308a\u307e\u3067\u306e\u4e00\u9023\u306e\u4f53\u9a13\u3092\u6307\u3057\u307e\u3059\u3002 \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u8ca9\u58f2\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-service\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9<\/a>\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u3001\u30b5\u30dd\u30fc\u30c8\u306a\u3069\u3001\u304a\u5ba2\u69d8\u3068\u696d\u754c\u306e\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3068\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5305\u62ec\u3057\u3066\u3044\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\u3001\u9867\u5ba2\u304c\u4f01\u696d\u3084\u30d6\u30e9\u30f3\u30c9\u3068\u95a2\u308f\u308b\u969b\u306b\u7d4c\u9a13\u3059\u308b\u4e00\u9023\u306e\u3084\u308a\u53d6\u308a\u3084\u4f53\u9a13\u306e\u3053\u3068\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u306f\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u6700\u521d\u306e\u8a8d\u77e5\u304b\u3089\u3001\u30ea\u30b5\u30fc\u30c1\u3001\u8cfc\u5165\u3001\u8cfc\u5165\u5f8c\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u307e\u3067\u3092\u542b\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3084\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u3068\u3057\u3066\u53ef\u8996\u5316\u3055\u308c\u308b\u3053\u3068\u304c\u591a\u304f\u3001\u305d\u306e\u9014\u4e2d\u306b\u306f\u3055\u307e\u3056\u307e\u306a\u30b9\u30c6\u30fc\u30b8\u3084\u9867\u5ba2\u3068\u306e\u63a5\u70b9\u304c\u3042\u308a\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u91cd\u8981\u3067\u3042\u308a\u3001\u6539\u5584\u3059\u3079\u304d\u70b9\u3092\u7279\u5b9a\u3057\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><strong> <\/strong><\/p>\n<h2 id=\"What_is_a_Customer_Journey_Map\"><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3068\u306f\uff1f<\/span><\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3001\u9867\u5ba2\u304c\u4f01\u696d\u3084\u7d44\u7e54\u3068\u95a2\u308f\u308a\u306a\u304c\u3089\u3001\u7279\u5b9a\u306e\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u307e\u3067\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u53ef\u8996\u5316\u3057\u305f\u3082\u306e\u3067\u3059\u3002 \u4f01\u696d\u304c\u9867\u5ba2\u306e\u4f53\u9a13\u3092\u7406\u89e3\u3057\u3001\u305d\u306e\u4f53\u9a13\u3092\u6539\u5584\u3067\u304d\u308b\u9818\u57df\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u308b\u30c4\u30fc\u30eb\u3067\u3042\u308b\u3002<\/p>\n<p><span style=\"font-weight: 400;\">\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u30de\u30c3\u30d7\u3084\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30de\u30c3\u30d7\u3068\u3082\u547c\u3070\u308c\u308b\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u8996\u70b9\u304b\u3089\u9867\u5ba2\u306e\u4f53\u9a13\u3092\u898b\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u9867\u5ba2\u306e\u5e78\u798f\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u8abf\u6574\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u969b\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068\u30b4\u30fc\u30eb\u306b\u3064\u3044\u3066\u77e5\u308a\u305f\u3044\u65b9\u306f\u3001\u4ee5\u4e0b\u306e\u30d3\u30c7\u30aa\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002  <\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"What is Customer Journey and how to create it | QuestionPro CX\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/IeFjGIisRNI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe><\/p>\n<h2 id=\"Benefits_of_creating_a_Customer_Journey_Map\"><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/span><\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3001\u4f01\u696d\u304c\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u76f8\u4e92\u4f5c\u7528\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u306e\u8996\u70b9\u3068\u7d4c\u9a13\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002 \u9867\u5ba2\u4f53\u9a13\u306e\u6539\u5584\u70b9\u3084\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u306e\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u3067\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\uff1a<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\"><b>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b<\/b>\uff1a<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u4f01\u696d\u306f\u3001\u65c5\u306e\u5404\u6bb5\u968e\u306b\u304a\u3051\u308b\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u611f\u60c5\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u305d\u308c\u304c\u3001\u3088\u308a\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306b\u3064\u306a\u304c\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><b>\u53ce\u76ca\u3092\u4e0a\u3052\u308b\u3053\u3068\uff1a<br \/><\/b><\/h3>\n<p>\u4f01\u696d\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5404\u6bb5\u968e\u306b\u304a\u3051\u308b\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3084\u611f\u60c5\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u305d\u308c\u304c\u3001\u3088\u308a\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306b\u3064\u306a\u304c\u308b\u306e\u3067\u3059\u3002<\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><b>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u55b6\u696d\u6d3b\u52d5\u3092\u6539\u5584\u3059\u308b\uff1a<br \/><\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u4f01\u696d\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3092\u767a\u898b\u3057\u3066\u4fee\u6b63\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u3092\u9ad8\u3081\u3001\u53ce\u5165\u3092\u5897\u52a0\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><b>\u9867\u5ba2\u306e\u89e3\u7d04\u3092\u6e1b\u3089\u3059\uff1a<br \/><\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u4f01\u696d\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5f31\u3044\u90e8\u5206\u3092\u30d4\u30f3\u30dd\u30a4\u30f3\u30c8\u3067\u4fee\u6b63\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u96e2\u308c\u3092\u6e1b\u3089\u3057\u3001\u9867\u5ba2\u7dad\u6301\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><b>\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\uff1a<br \/><\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u4f01\u696d\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u306e\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u3084\u975e\u52b9\u7387\u3092\u767a\u898b\u30fb\u89e3\u6d88\u3057\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><b>\u304a\u5ba2\u69d8\u306e\u7406\u89e3\u5ea6\u3092\u9ad8\u3081\u308b\uff1a  <br \/><\/b><\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3001\u304a\u5ba2\u69d8\u306e\u8981\u671b\u3092\u5305\u62ec\u7684\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u5546\u54c1\u958b\u767a\u3084\u30b5\u30fc\u30d3\u30b9\u8a2d\u8a08\u306e\u6307\u91dd\u3068\u3057\u3066\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059<span style=\"font-weight: 400;\">\u3002<\/span><\/p>\n<\/li>\n<\/ul>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u7d99\u7d9a\u7684\u306a\u30d7\u30ed\u30bb\u30b9\u3067\u3042\u308a\u3001\u9867\u5ba2\u306e\u8981\u6c42\u3084\u4f01\u696d\u76ee\u6a19\u306e\u5909\u5316\u306b\u5fdc\u3058\u3066\u5b9a\u671f\u7684\u306b\u691c\u8a0e\u30fb\u4fee\u6b63\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3053\u3068\u3092\u5fd8\u308c\u3066\u306f\u306a\u3089\u306a\u3044\u3002<\/p>\n<h2 id=\"Starting_from_scratch_Build_your_Customer_Journey_Map\"><span style=\"font-weight: 400;\">\u30bc\u30ed\u304b\u3089\u59cb\u3081\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u898b\u8fbc\u307f\u5ba2\u3092\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306b\u5909\u3048\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3001\u512a\u308c\u305f\u6226\u7565\u304b\u3089\u59cb\u307e\u308a\u307e\u3059\u3002 \u4ee5\u4e0b\u306e5\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u8e0f\u3080\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u306b\u6700\u3082\u9069\u3057\u305f\u88fd\u54c1\u3084\u30ea\u30bd\u30fc\u30b9\u3092\u3001\u304a\u5ba2\u69d8\u304c\u4f55\u5ea6\u3082\u8a2a\u308c\u3066\u304f\u308c\u308b\u3088\u3046\u306a\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3067\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<br \/><\/span><\/p>\n<ul>\n<li>\n<h3>\u81ea\u5206\u304c\u4f55\u3092\u63d0\u4f9b\u3057\u3001\u8ab0\u304c\u5229\u76ca\u3092\u5f97\u308b\u306e\u304b\u3092\u7406\u89e3\u3059\u308b\u3002<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u30c1\u30fc\u30e0\u306e\u30e1\u30f3\u30d0\u30fc\u5168\u54e1\u304c\u3001\u63d0\u4f9b\u3059\u308b\u88fd\u54c1\u306e\u5229\u70b9\u3092\u4f1d\u3048\u308b\u65b9\u6cd5\u3092\u77e5\u3063\u3066\u3044\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u305d\u308c\u304c\u4f55\u306a\u306e\u304b\u304c\u308f\u304b\u3089\u306a\u3044\u3068\u3001\u52b9\u679c\u7684\u306a\u5171\u6709\u306f\u3067\u304d\u307e\u305b\u3093\uff01 \u540c\u69d8\u306b\u3001\u7406\u60f3\u306e\u9867\u5ba2\u306f\u8ab0\u306a\u306e\u304b\u3092\u77e5\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 &#8220;\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6700\u3082\u5fc5\u8981\u3068\u3057\u3066\u3044\u308b\u306e\u306f\u8ab0\u306a\u306e\u304b &#8220;\u3092\u81ea\u554f\u81ea\u7b54\u3057\u3066\u304f\u3060\u3055\u3044\u3002 \u3053\u306e\u6a5f\u4f1a\u306b\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u5c64\u3001\u5546\u54c1\u306b\u95a2\u3059\u308b\u4e3b\u306a\u30cb\u30fc\u30ba\u3001\u898b\u8fbc\u307f\u5ba2\u3092\u7372\u5f97\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u8003\u616e\u4e8b\u9805\u306a\u3069\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u7c21\u5358\u306a\u30aa\u30f3\u30e9\u30a4\u30f3\u8abf\u67fb\u3092\u6d3b\u7528\u3057\u307e\u3057\u3087\u3046\u3002  <\/span><\/p>\n<ul>\n<li>\n<h3>\u7406\u60f3\u306e\u304a\u5ba2\u69d8\u306e\u30da\u30eb\u30bd\u30ca\u3092\u4f5c\u6210\u3059\u308b<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u7406\u60f3\u7684\u306a\u9867\u5ba2\u50cf\u304c\u5927\u4f53\u308f\u304b\u3063\u305f\u3089\u3001\u305d\u306e\u9867\u5ba2\u306b\u540d\u524d\u3068\u9854\u3092\u3064\u3051\u308b\u305f\u3081\u306b\u3001\u3044\u304f\u3064\u304b\u306e\u30d0\u30a4\u30e4\u30fc\u30da\u30eb\u30bd\u30ca\u3092\u4f5c\u308a\u307e\u3057\u3087\u3046\u3002 \u30ad\u30fc\u3068\u306a\u308b\u5c64\u306b\u8ab0\u3092\u542b\u3081\u308b\u3079\u304d\u304b\u3092\u5341\u5206\u306b\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u5f7c\u3089\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3067\u8d77\u3053\u308b\u30d0\u30ea\u30a8\u30fc\u30b7\u30e7\u30f3\u306b\u3064\u3044\u3066\u3001\u3088\u308a\u30cb\u30e5\u30a2\u30f3\u30b9\u306e\u3042\u308b\u7406\u89e3\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p>\u4f8b\u3048\u3070\u3001\u518d\u5229\u7528\u53ef\u80fd\u306a\u6c34\u7b52\u304c\u3001\u3042\u3089\u3086\u308b\u5e74\u9f62\u306e\u30a2\u30b9\u30ea\u30fc\u30c8\u3001\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u306b\u654f\u611f\u306a\u30df\u30ec\u30cb\u30a2\u30eb\u4e16\u4ee3\u3001\u79fb\u52d5\u304c\u56f0\u96e3\u306a\u5927\u4eba\u305f\u3061\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3092\u767a\u898b\u3059\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 \u5e02\u5834\u3092\u5e83\u3052\u3059\u304e\u308b\u3068\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u8853\u306b\u96c6\u4e2d\u3067\u304d\u305a\u3001\u52b9\u7387\u3082\u60aa\u304f\u306a\u308b\u305f\u3081\u3001\u907f\u3051\u307e\u3057\u3087\u3046\u3002 \u3053\u306e\u3088\u3046\u306a\u60f3\u50cf\u4e0a\u306e\u3001\u3057\u304b\u3057\u73fe\u5b9f\u7684\u306a\u5909\u6570\u3092\u8003\u616e\u3057\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u5e02\u5834\u306e\u5404\u30b0\u30eb\u30fc\u30d7\u306e\u9867\u5ba2\u30da\u30eb\u30bd\u30ca\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u3088\u3046\u306a\u60f3\u50cf\u4e0a\u306e\u3001\u3057\u304b\u3057\u73fe\u5b9f\u7684\u306a\u5909\u6570\u3092\u8003\u616e\u3057\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u5e02\u5834\u306e\u5404\u30b0\u30eb\u30fc\u30d7\u306e\u30da\u30eb\u30bd\u30ca\u3092\u4f5c\u6210\u3059\u308b\uff1a<\/span><span style=\"font-weight: 400;\"> <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u6027\u5225<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u5e74\u9f62<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u7d4c\u6e08\u7684\u5730\u4f4d\uff0f\u6240\u5f97\u7bc4\u56f2<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u30aa\u30ad\u30e5\u30da\u30fc\u30b7\u30e7\u30f3<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u8da3\u5473\u30fb\u95a2\u5fc3\u4e8b<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u4e3b\u306a\u30e1\u30c7\u30a3\u30a2\u30fb\u60c5\u5831\u6e90<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u65e5\u3005\u306e\u7fd2\u6163<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u4e00\u8cab\u3057\u305f\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u597d\u304d\u306a\u30d6\u30e9\u30f3\u30c9\u30fb\u88fd\u54c1<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u6d88\u8cbb\u7fd2\u6163<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u696d\u754c\u3084\u88fd\u54c1\u306b\u7279\u5316\u3057\u305f\u5185\u5bb9\u3067\u3042\u308c\u3070<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u4e0a\u306e\u4e00\u822c\u7684\u306a\u505c\u6b62\u4f4d\u7f6e\u306f\u4f3c\u3066\u3044\u307e\u3059\u304c\u3001\u305d\u308c\u305e\u308c\u306e\u30da\u30eb\u30bd\u30ca\u7279\u6709\u306e\u30cb\u30fc\u30ba\u306f\u3001\u88fd\u54c1\u306e\u4fa1\u5024\u63d0\u6848\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u5fc5\u8981\u306a\u8cc7\u7523\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u306f\u305a\u3067\u3059\u3002  <\/span><b> <\/b><\/p>\n<ul>\n<li>\n<h3>\u30d0\u30ea\u30e5\u30fc\u30d7\u30ed\u30dd\u30b8\u30b7\u30e7\u30f3\u3092\u6d17\u7df4\u3055\u305b\u308b<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u500b\u4eba\u7684\u306a\u3082\u306e\u3067\u3059\u304c\u3001\u6d88\u8cbb\u8005\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u6d88\u8cbb\u8005\u3068\u306e\u3042\u3089\u3086\u308b\u51fa\u4f1a\u3044\u306e\u4e2d\u3067\u3001\u8cb4\u793e\u306e\u4fa1\u5024\u63d0\u6848\u3092\u4e00\u8cab\u3057\u3066\u7dad\u6301\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u30bf\u30fc\u30b2\u30c3\u30c8\u5e02\u5834\u3084\u9867\u5ba2\u30da\u30eb\u30bd\u30ca\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u306b\u3064\u308c\u3066\u3001\u5305\u62ec\u7684\u3067\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u80fd\u529b\u304c\u9ad8\u304f\u3001\u5411\u4e0a\u5fc3\u306e\u3042\u308b\u4fa1\u5024\u63d0\u6848\u306b\u78e8\u304d\u3092\u304b\u3051\u3066\u304f\u3060\u3055\u3044\u3002 \u3053\u308c\u3089\u306e\u30b9\u30c6\u30fc\u30c8\u30e1\u30f3\u30c8\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3084\u793e\u5185\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u8cc7\u7523\u306b\u304a\u3044\u3066\u3001\u6307\u91dd\u3068\u306a\u308b\u67f1\u3068\u3057\u3066\u6d3b\u7528\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002  <\/span><\/p>\n<blockquote>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\u4f55\u304b\u306b\u3064\u3044\u3066\u8aad\u3080\u306e\u304c\u597d\u304d\u306a\u3089\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%81%a8%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff1a\u305d\u306e\u9055\u3044\u306b\u3064\u3044\u3066<\/a>\u5b66\u3076\u306e\u3082\u9762\u767d\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n<\/blockquote>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">\u8abf\u67fb\u30fb\u30c7\u30fc\u30bf\u53ce\u96c6\u306e\u5b9f\u65bd<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u3068\u4f01\u696d\u3084\u88fd\u54c1\u3068\u306e\u76f8\u4e92\u4f5c\u7528\u306b\u95a2\u3059\u308b\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u3002 \u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3001\u30d5\u30a9\u30fc\u30ab\u30b9\u30b0\u30eb\u30fc\u30d7\u3001<a href=\"https:\/\/www.questionpro.com\/features\/charts.html\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30ec\u30dd\u30fc\u30c8\u306a\u3069<\/a>\u3001\u3042\u3089\u3086\u308b\u624b\u6bb5\u3092\u7528\u3044\u3066\u3053\u308c\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5b9f\u969b\u306e\u9867\u5ba2\u304b\u3001\u610f\u56f3\u3057\u305f\u9867\u5ba2\u304b\u3092\u9078\u3076\u3053\u3068\u304c\u809d\u5fc3\u3067\u3059\u3002 \u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u4eba\u3001\u3059\u3067\u306b\u53d6\u5f15\u3057\u3066\u3044\u308b\u4eba\u3001\u3053\u308c\u304b\u3089\u53d6\u5f15\u3057\u3088\u3046\u3068\u8003\u3048\u3066\u3044\u308b\u4eba\u306e\u610f\u898b\u304c\u5fc5\u8981\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u3053\u3067\u306f\u3001\u8abf\u67fb\u3084\u30c7\u30fc\u30bf\u53ce\u96c6\u306b\u4f7f\u7528\u3059\u308b\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30b5\u30f3\u30d7\u30eb\u3092\u3044\u304f\u3064\u304b\u3054\u7d39\u4ecb\u3057\u307e\u3059\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u521d\u3081\u3066\u5f53\u793e\u306e\u4f1a\u793e\u3084\u88fd\u54c1\u3092\u77e5\u3063\u305f\u304d\u3063\u304b\u3051\u306f\u4f55\u3067\u3059\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5f53\u793e\u3067\u8cfc\u5165\u3057\u3088\u3046\u3068\u601d\u3063\u305f\u304d\u3063\u304b\u3051\u306f\u4f55\u3067\u3059\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5f53\u793e\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u304b\u3089\u5fc5\u8981\u306a\u3082\u306e\u3092\u898b\u3064\u3051\u308b\u306e\u306f\u7c21\u5358\u3067\u3057\u305f\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5f53\u793e\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3092\u5229\u7528\u3059\u308b\u969b\u3001\u3069\u306e\u7a0b\u5ea6\u308f\u304b\u308a\u3084\u3059\u3044\u304b\u300110\u6bb5\u968e\u8a55\u4fa1\u3067\u304a\u7b54\u3048\u304f\u3060\u3055\u3044\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5f53\u793e\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3092\u5e73\u5747\u3057\u3066\u3069\u306e\u304f\u3089\u3044\u3054\u89a7\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5fc5\u8981\u306a\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3057\u305f\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5f53\u793e\u3067\u4f55\u304b\u3092\u8cfc\u5165\u3055\u308c\u305f\u3053\u3068\u306f\u3042\u308a\u307e\u3059\u304b\uff1f \u3082\u3057\u305d\u3046\u306a\u3089\u3001\u305d\u308c\u3092\u9078\u3093\u3060\u7406\u7531\u306f\u4f55\u3067\u3059\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u8cfc\u5165\u307e\u3067\u306e\u904e\u7a0b\u3067\u56f0\u3063\u305f\u3053\u3068\u3001\u8f9b\u304b\u3063\u305f\u3053\u3068\u306f\u3042\u308a\u307e\u3057\u305f\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u4ed6\u306b\u4f55\u304b\u3067\u304d\u308b\u3053\u3068\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\uff1f<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u6d88\u8cbb\u8005\u30b0\u30eb\u30fc\u30d7\u3084\u5404\u30b0\u30eb\u30fc\u30d7\u306e\u65c5\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u5408\u308f\u305b\u3066\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u8cea\u554f\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u611f\u60c5\u3001\u6b32\u6c42\u3001\u884c\u52d5\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u3053\u308c\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u4e3b\u306a\u76ee\u7684\u3067\u3042\u308b\u3079\u304d\u3067\u3059\u3002 \u307e\u305f\u3001\u81ea\u7531\u5f62\u5f0f\u306e\u8cea\u554f\u306f\u3001\u3088\u308a\u6df1\u3044\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306b\u6c42\u3081\u308b\u305f\u3081\u306b\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u7279\u5b9a<\/span><\/h3>\n<\/li>\n<\/ul>\n<p>\u9867\u5ba2\u304c\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3084\u88fd\u54c1\u306b\u63a5\u3059\u308b\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3092\u3059\u3079\u3066\u30ea\u30b9\u30c8\u30a2\u30c3\u30d7\u3057\u3066\u304f\u3060\u3055\u3044\u3002 \u3053\u308c\u306b\u306f\u3001\u5bfe\u9762\u3067\u306e\u4f1a\u8b70\u3001\u96fb\u8a71\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3084\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306e\u5229\u7528\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3084\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u3084\u308a\u53d6\u308a\u306a\u3069\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<p><span style=\"font-weight: 400;\">\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30e6\u30fc\u30b6\u30d3\u30ea\u30c6\u30a3\u3084\u30b4\u30fc\u30eb\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u304c\u30d3\u30b8\u30cd\u30b9\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u305f\u3081\u306e\u6570\u591a\u304f\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u3064\u3044\u3066\u3001\u3088\u308a\u8a73\u3057\u304f\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u304c\u304a\u5ba2\u69d8\u3092\u898b\u3064\u3051\u308b\u305f\u3081\u306b\u4f7f\u3046\u53ef\u80fd\u6027\u306e\u3042\u308b\u3042\u3089\u3086\u308b\u30a6\u30a7\u30d6\u30c1\u30e3\u30cd\u30eb\u3092\u8003\u616e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3054\u3068\u306b\u30a2\u30bb\u30c3\u30c8\u3092\u69cb\u7bc9\u3059\u308b\u3002<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63cf\u304f\u3053\u3068\u3067\u3001\u7406\u60f3\u306e\u9867\u5ba2\u304c\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u306e\u304b\u3001\u3069\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u306e\u304b\u3001\u3069\u306e\u3088\u3046\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u6d88\u8cbb\u3057\u3066\u6b21\u306e\u6bb5\u968e\u306b\u9032\u3080\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u306e\u304b\u304c\u660e\u78ba\u306b\u306a\u308a\u307e\u3059\u3002 \u696d\u754c\u306b\u3088\u3063\u3066\u306f\u3001\u305d\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u7a2e\u985e\u306e\u8cc7\u7523\u3060\u3051\u3067\u306a\u304f\u3001\u305d\u306e\u4ed6\u306e\u8cc7\u7523\u3082\u542b\u307e\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\uff1a  <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30d6\u30ed\u30b0\u8a18\u4e8b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u63d0\u643a\u30b3\u30f3\u30c6\u30f3\u30c4\u3001\u30a4\u30f3\u30d5\u30eb\u30a8\u30f3\u30b5\u30fc\u30b3\u30f3\u30c6\u30f3\u30c4<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5370\u5237\u7269\u307e\u305f\u306f\u96fb\u5b50\u30e1\u30fc\u30eb\u306b\u3088\u308b\u30cb\u30e5\u30fc\u30b9\u30ec\u30bf\u30fc<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30a4\u30f3\u30d5\u30a9\u30b0\u30e9\u30d5\u30a3\u30c3\u30af\u30b9<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u6709\u6599\u30e1\u30c7\u30a3\u30a2\u3084\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306e\u30b3\u30d4\u30fc\u3084\u30b0\u30e9\u30d5\u30a3\u30c3\u30af<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u52d5\u753b\uff08\u5e83\u544a\u30b9\u30dd\u30c3\u30c8\u3001\u30c1\u30e5\u30fc\u30c8\u30ea\u30a2\u30eb\u3001\u30a6\u30a7\u30d3\u30ca\u30fc\uff09<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u8ca9\u4fc3\u7528\u30d5\u30e9\u30a4\u30e4\u30fc<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30b5\u30f3\u30d7\u30eb\u30ad\u30c3\u30c8\u307e\u305f\u306f\u30c7\u30e2<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u4f5c\u6210  <\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u6226\u7565\u3084\u7dbf\u5bc6\u306a\u8a08\u753b\u3092\u5b9f\u969b\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306b\u843d\u3068\u3057\u8fbc\u3080\u6642\u304c\u6765\u305f\u306e\u3067\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u5404\u30b9\u30c6\u30c3\u30d7\u3067\u3001\u898b\u8fbc\u307f\u5ba2\u3092\u6e80\u8db3\u3055\u305b\u3001\u524d\u306b\u9032\u307e\u305b\u308b\u305f\u3081\u306b\u3001\u6b21\u306e\u3088\u3046\u306a\u8981\u7d20\u3092\u6319\u3052\u308b\u3053\u3068\u304c\u6709\u52b9\u3067\u3059\u3002 \u3053\u306e\u3088\u3046\u306a\u4f8b\u3092\u8003\u3048\u3066\u307f\u307e\u3057\u3087\u3046\uff1a  <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u6d88\u8cbb\u8005\u6d3b\u52d5\u30fb\u8cea\u554f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.questionpro.com\/blog\/customer-touchpoints\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3084\u30ec\u30d3\u30e5\u30fc\u30d5\u30a9\u30fc\u30e9\u30e0\u3001\u5e83\u544a\u306e\u3088\u3046\u306a<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30da\u30a4\u30c9\u30e1\u30c7\u30a3\u30a2\u3001\u30d6\u30ed\u30b0\u8a18\u4e8b\u3001\u52d5\u753b\u3001\u30a6\u30a7\u30d3\u30ca\u30fc\u306a\u3069\u306e\u30a2\u30bb\u30c3\u30c8\uff08\u4e00\u90e8\u306e\u30a2\u30bb\u30c3\u30c8\u304c\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u306a\u308b\uff09<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">SEO\u5bfe\u7b56\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3084\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u306e\u904b\u55b6\u3001\u30ea\u30d5\u30a1\u30e9\u30eb\u30d7\u30ed\u30b0\u30e9\u30e0\u306a\u3069\u306e\u6226\u7565<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30ec\u30dd\u30fc\u30c8\u3084\u30aa\u30f3\u30e9\u30a4\u30f3\u8abf\u67fb\u306a\u3069\u306e\u30c4\u30fc\u30eb<\/span><b> <\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u5404\u30d5\u30a7\u30fc\u30ba\u306b\u3053\u308c\u3089\u306e\u8981\u7d20\u3092\u5272\u308a\u5f53\u3066\u308b\u969b\u3001\u30d7\u30ed\u30bb\u30b9\u5168\u4f53\u3092\u901a\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b9\u30da\u30eb\u30bd\u30ca\u304c\u4f55\u3092\u5fc5\u8981\u3068\u3057\u3001\u4f55\u3092\u3059\u308b\u306e\u304b\u3092\u691c\u8a0e\u3057\u307e\u3059\u3002<\/span><b> <\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">\u30de\u30c3\u30d7\u3092\u5206\u6790\u3059\u308b<\/span><\/h3>\n<\/li>\n<\/ul>\n<p>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u898b\u76f4\u3057\u3001\u554f\u984c\u70b9\u3084\u6d88\u8cbb\u8005\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u90e8\u5206\u3092\u898b\u3064\u3051\u307e\u3059\u3002<\/p>\n<p>\u3042\u308b\u72b6\u6cc1\u306b\u304a\u3044\u3066\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u304c\u4f55\u3092\u3059\u308b\u306e\u304b\u3001\u4f55\u3092\u8003\u3048\u3001\u4f55\u3092\u611f\u3058\u3001\u4f55\u3092\u8a00\u3044\u3001\u4f55\u3092\u805e\u304f\u306e\u304b\u3001\u306a\u3069\u3092\u7279\u5b9a\u3059\u308b\u3002 \u6b21\u306b\u3001\u76f8\u624b\u306e\u30cb\u30fc\u30ba\u3084\u4eca\u306e\u6c17\u6301\u3061\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002 \u969c\u58c1\u3084\u4e0d\u90fd\u5408\u306b\u6ce8\u610f\u3092\u5411\u3051\u308b\u3002<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">\u5fc5\u8981\u306a\u5909\u66f4\u3092\u884c\u3046<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u53c2\u8003\u306b\u3001\u5e73\u5747\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5fc5\u8981\u306a\u5909\u66f4\u3092\u52a0\u3048\u3066\u304f\u3060\u3055\u3044\u3002 \u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308c\u3070\u3001\u4f55\u304b\u898b\u3048\u3066\u304f\u308b\u306f\u305a\u3067\u3059\u3002 \u305d\u3057\u3066\u3001\u76ee\u6a19\u9054\u6210\u306e\u305f\u3081\u306b\u5fc5\u8981\u306a\u8abf\u6574\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u3055\u307e\u304c\u82e6\u624b\u3068\u3059\u308b\u90e8\u5206\u3068\u76f4\u7d50\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u5927\u5c0f\u306b\u304b\u304b\u308f\u3089\u305a\u3001\u5909\u5316\u306f\u6709\u76ca\u3067\u3059\u3002 \u53ef\u8996\u5316\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306b\u3088\u3063\u3066\u3001\u305d\u308c\u3089\u306e\u30cb\u30fc\u30ba\u3084\u30da\u30a4\u30f3\u30a8\u30ea\u30a2\u304c\u5e38\u306b\u51e6\u7406\u3055\u308c\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">\u30e2\u30cb\u30bf\u30fc\u30fb\u30ec\u30d3\u30e5\u30fc<\/span><\/h3>\n<\/li>\n<\/ul>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5e38\u306b\u898b\u76f4\u3057\u3001\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3057\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u8abf\u6574\u3059\u308b\u3002<\/p>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u30b9\u30bf\u30fc\u30c8\u30e9\u30a4\u30f3\u306b\u7acb\u3061\u305f\u3044\u3068\u304a\u8003\u3048\u3067\u3059\u304b\uff1f \u3053\u3053\u3067\u306f\u3001\u5b8c\u5168\u7121\u6599\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\uff1a<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%ad%e3%83%a3%e3%83%b3%e3%83%90%e3%82%b9%e3%81%ae%e8%aa%ac%e6%98%8e\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30ad\u30e3\u30f3\u30d0\u30b9\u306e\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/strong><\/a><\/span><\/p>\n<h2 id=\"The_5_Stages_to_create_a_Customer_Journey_Map\"><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u308b\u305f\u3081\u306e5\u3064\u306e\u30b9\u30c6\u30fc\u30b8<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u4eca\u3053\u305d\u3001\u898b\u8fbc\u307f\u5ba2\u3084\u65b0\u898f\u9867\u5ba2\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5404\u30b9\u30c6\u30c3\u30d7\u306b\u304a\u3044\u3066\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u3059\u308b\u305f\u3081\u306b\u4f55\u304c\u3067\u304d\u308b\u304b\u3092\u8a73\u3057\u304f\u691c\u8a0e\u3059\u308b\u6642\u306a\u306e\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-781752\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/customer-journey-map-stages.jpg\" alt=\"\" width=\"992\" height=\"799\"><\/p>\n<ol>\n<li>\n<h3><b> \u610f\u8b58\u6539\u9769<\/b><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u300c\u6c17\u3065\u304d\u300d\u306e\u6bb5\u968e\u3067\u306f\u3001\u6d88\u8cbb\u8005\u306f\u89e3\u6c7a\u7b56\u3092\u63a2\u3057\u3001\u8907\u6570\u306e\u30d6\u30e9\u30f3\u30c9\u3001\u88fd\u54c1\u3001\u3055\u3089\u306b\u306fDIY\u306e\u9078\u629e\u80a2\u306b\u51fa\u4f1a\u3044\u307e\u3059\u3002 \u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3068\u521d\u3081\u3066\u51fa\u4f1a\u3063\u305f\u3068\u304d\u306b\u3001\u5f7c\u3089\u306e\u6ce8\u610f\u3092\u5f15\u304d\u3064\u3051\u3001\u3055\u3089\u306b\u691c\u8a0e\u3055\u305b\u305f\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u4eca\u304c\u30c1\u30e3\u30f3\u30b9\u306a\u306e\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><b>\u6d88\u8cbb\u8005\u304c\u3084\u3063\u3066\u3044\u308b\u3053\u3068<\/b><span style=\"font-weight: 400;\"> \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u3053\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u306f\u3001\u6d88\u8cbb\u8005\u306f\u30ea\u30b5\u30fc\u30c1\u3092\u3057\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3067\u3059\u3002 \u30cd\u30c3\u30c8\u3067\u554f\u984c\u89e3\u6c7a\u306e\u305f\u3081\u306e\u30ad\u30fc\u30ef\u30fc\u30c9\u691c\u7d22\u3001\u30d6\u30ed\u30b0\u8a18\u4e8b\u3084\u30cb\u30e5\u30fc\u30b9\u8a18\u4e8b\u306e\u95b2\u89a7\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30d5\u30a9\u30fc\u30e9\u30e0\u3084\u5370\u5237\u7269\u306e\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u306e\u95b2\u89a7\u3001\u521d\u3081\u3066\u306e\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u51fa\u4f1a\u3044\u306a\u3069\u304c\u6319\u3052\u3089\u308c\u307e\u3059<\/span><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><b>\u30d6\u30e9\u30f3\u30c9\u306b\u3067\u304d\u308b\u3053\u3068  <\/b><span style=\"font-weight: 400;\">\u3053\u306e\u6bb5\u968e\u3067\u306f\u3001\u6d88\u8cbb\u8005\u304c\u8cea\u554f\u3092\u3057\u305f\u308a\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u95b2\u89a7\u3057\u305f\u308a\u3057\u3066\u3044\u308b\u306e\u3067\u3001\u6d88\u8cbb\u8005\u304c\u3059\u3079\u3066\u306e\u529b\u4ed5\u4e8b\u3092\u3057\u3066\u3044\u308b\u3068\u601d\u3046\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 \u3057\u304b\u3057\u3001\u53d7\u52d5\u7684\u306b\u30d6\u30e9\u30f3\u30c9\u8a8d\u77e5\u306b\u30a2\u30d7\u30ed\u30fc\u30c1\u3059\u308b\u3053\u3068\u306f\u907f\u3051\u305f\u3044\u3082\u306e\u3067\u3059\u3002 \u5f37\u529b\u306aSEO\u5bfe\u7b56\u3067\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306e\u691c\u7d22\u30af\u30a8\u30ea\u3092\u7372\u5f97\u3059\u308b\u3002 \u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u4e0a\u3067\u5b58\u5728\u611f\u3092\u793a\u3059\u3002 \u30d6\u30ed\u30b0\u3092\u958b\u8a2d\u3057\u305f\u308a\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u30af\u30ea\u30a8\u30a4\u30bf\u30fc\u3068\u63d0\u643a\u3057\u305f\u308a\u3057\u3066\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u5e02\u5834\u306e\u91cd\u8981\u306a\u95a2\u5fc3\u4e8b\u306b\u5bfe\u5fdc\u3059\u308b\u3002 \u6d88\u8cbb\u8005\u306f\u3001\u81ea\u5206\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u3053\u3068\u306b\u3064\u3044\u3066\u3001\u9b45\u529b\u7684\u3067\u6709\u76ca\u306a\u8cc7\u7523\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u3042\u306a\u305f\u306e\u3068\u3053\u308d\u306b\u3084\u3063\u3066\u304f\u308b\u306e\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\"> <\/span><\/p>\n<ol start=\"2\">\n<li>\n<h3><b> \u8003\u5bdf<\/b><b> <\/b><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u30b3\u30f3\u30c6\u30f3\u30c4\u3084\u4ed6\u306e\u60c5\u5831\u6e90\u3067\u898b\u8fbc\u307f\u5ba2\u306e\u6ce8\u610f\u3092\u5f15\u3044\u305f\u5f8c\u306f\u3001\u305d\u308c\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002 \u3053\u308c\u304c\u300cConsideration\u300d\u30d5\u30a7\u30fc\u30ba\u3067\u3059\u3002 \u3053\u306e\u6642\u70b9\u3067\u3001\u5f7c\u3089\u306f\u6f5c\u5728\u7684\u306a\u89e3\u6c7a\u7b56\u306b\u3064\u3044\u3066\u306e\u7b54\u3048\u3092\u63a2\u3059\u3053\u3068\u304b\u3089\u3001\u89e3\u6c7a\u7b56\u306b\u3064\u3044\u3066\u306e\u3042\u306a\u305f\u306e\u7b54\u3048\u3092\u63a2\u3059\u3053\u3068\u3078\u3068\u79fb\u884c\u3059\u308b\u306e\u3067\u3059\u3002 \u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u306f\u3001\u4ed6\u306e\u5019\u88dc\u3068\u4e00\u7dd2\u306b\u691c\u8a0e\u3055\u308c\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u306e\u3067\u3001\u3042\u306a\u305f\u306e\u5370\u8c61\u304c\u5f37\u304f\u6b8b\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002 \u3053\u306e\u6642\u70b9\u3067\u3001\u9867\u5ba2\u306f\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3068\u76f4\u63a5\u4ea4\u6d41\u3057\u3066\u304a\u308a\u3001\u3042\u306a\u305f\u306f\u9867\u5ba2\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u307e\u3067\u6ede\u5728\u3059\u308b\u3053\u3068\u3092\u671b\u3093\u3067\u3044\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><b>\u6d88\u8cbb\u8005\u304c\u3084\u3063\u3066\u3044\u308b\u3053\u3068<\/b><span style=\"font-weight: 400;\"> \u7279\u5b9a\u306e\u30d6\u30e9\u30f3\u30c9\u3084\u88fd\u54c1\u3092\u7814\u7a76\u3057\u3001\u7af6\u5408\u4ed6\u793e\u3092\u6bd4\u8f03\u3057\u3001\u81ea\u5206\u306e\u512a\u5148\u9806\u4f4d\u3092\u898b\u6975\u3081\u308b\u3002 \u305d\u306e\u305f\u3081\u306b\u306f\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u4ed5\u69d8\u3092\u8a73\u3057\u304f\u8abf\u3079\u305f\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u65b9\u91dd\u3092\u8abf\u3079\u305f\u308a\u3001\u300c\u30d6\u30e9\u30f3\u30c9X\u5bfe\u30d6\u30e9\u30f3\u30c9Y\u300d\u306e\u3088\u3046\u306a\u76f4\u63a5\u7684\u306a\u6bd4\u8f03\u30ec\u30d3\u30e5\u30fc\u306b\u76ee\u3092\u5411\u3051\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002 \u6d88\u8cbb\u8005\u5411\u3051\u306e\u30e1\u30c7\u30a3\u30a2\u306f\u69d8\u3005\u306a\u5f62\u3067\u767b\u5834\u3059\u308b\u305f\u3081\u3001\u691c\u8a0e\u6bb5\u968e\u306f\u69d8\u3005\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><b>\u30d6\u30e9\u30f3\u30c9\u306b\u3067\u304d\u308b\u3053\u3068<\/b><span style=\"font-weight: 400;\"> \u8aac\u660e\u6587\u3084E\u30b3\u30de\u30fc\u30b9\u306e\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u30da\u30fc\u30b8\u306a\u3069\u3001\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3051\u308b\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08UX\uff09\u3092\u7d99\u7d9a\u7684\u306b\u6700\u9069\u5316\u3057\u307e\u3059\u3002 \u65e5\u3005\u5f97\u3089\u308c\u308b\u30e6\u30fc\u30b6\u30fc\u30c7\u30fc\u30bf\u304b\u3089\u3001\u4eca\u5f8c\u306e\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u51fa\u4f1a\u3044\u3092\u3088\u308a\u826f\u3044\u3082\u306e\u306b\u3059\u308b\u305f\u3081\u306b\u5b66\u3073\u307e\u3059\u3002 \u8aac\u660e\u3084\u30d7\u30ed\u30bb\u30b9\u304c\u660e\u78ba\u3067\u3001\u3059\u3079\u3066\u306e\u30dc\u30bf\u30f3\u304c\u6b63\u3057\u304f\u6a5f\u80fd\u3059\u308b\u3088\u3046\u306b\u3059\u308b\u306a\u3069\u306e\u5c0f\u3055\u306a\u3053\u3068\u304c\u3001\u7af6\u5408\u4ed6\u793e\u3068\u6bd4\u8f03\u691c\u8a0e\u3059\u308b\u969b\u306b\u5927\u304d\u306a\u9055\u3044\u306b\u306a\u308a\u307e\u3059\u3002<\/span><b> <\/b><\/p>\n<ol start=\"3\">\n<li>\n<h3><b> \u6c7a\u5b9a<\/b><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u610f\u601d\u6c7a\u5b9a\uff08\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\uff09\u30d5\u30a7\u30fc\u30ba\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b\u300c\u6c7a\u3081\u308b\u304b\u3001\u58ca\u3059\u304b\u300d\u306e\u77ac\u9593\u3067\u3059\u3002 \u898b\u8fbc\u307f\u5ba2\u306f\u3001\u9078\u629e\u80a2\u3092\u8abf\u3079\u305f\u308a\u6bd4\u8f03\u3057\u305f\u308a\u3057\u3066\u6e80\u8db3\u3059\u308c\u3070\u3001\u3084\u304c\u3066\u6c7a\u65ad\u3092\u4e0b\u3059\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002 \u305d\u306e\u7d50\u679c\u3001\u3069\u306e\u30d6\u30e9\u30f3\u30c9\u3082\u81ea\u5206\u305f\u3061\u304c\u6c42\u3081\u3066\u3044\u308b\u3082\u306e\u304c\u306a\u3044\u3053\u3068\u306b\u6c17\u3065\u304f\u3053\u3068\u3082\u3042\u308b\u3002 \u3057\u304b\u3057\u3001\u591a\u304f\u306e\u5834\u5408\u3001\u5f7c\u3089\u306f\u7a4d\u6975\u7684\u306b\u9078\u629e\u3057\u307e\u3059\u3002\u305d\u306e\u969b\u3001\u81ea\u4fe1\u3092\u6301\u3063\u3066\u30d6\u30e9\u30f3\u30c9\u3084\u88fd\u54c1\u3092\u9078\u629e\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u305f\u3044\u3082\u306e\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><b>\u6d88\u8cbb\u8005\u304c\u3084\u3063\u3066\u3044\u308b\u3053\u3068<\/b><span style=\"font-weight: 400;\"> \u4fa1\u683c\u3068\u4fa1\u5024\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5bfe\u5fdc\u3001\u4f01\u696d\u306e\u4fa1\u5024\u89b3\u3084\u65b9\u91dd\u306a\u3069\u3001\u300c\u7834\u683c\u300d\u306e\u8981\u7d20\u3092\u898b\u3066\u3044\u308b\u306e\u3067\u3059\u3002 \u5f7c\u3089\u304c\u610f\u601d\u6c7a\u5b9a\u306e\u6bb5\u968e\u306b\u81f3\u308b\u307e\u3067\u306b\u306f\u3001\u88fd\u54c1\u306e\u4ed5\u69d8\u3084\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u4f53\u9a13\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u6d88\u8cbb\u8005\u306f\u3001\u81ea\u5206\u305f\u3061\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u3001\u8cea\u306e\u9ad8\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u304f\u308c\u308b\u4fe1\u983c\u3067\u304d\u308b\u30d6\u30e9\u30f3\u30c9\u3092\u5fdc\u63f4\u3057\u305f\u3044\u3068\u601d\u3046\u3082\u306e\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\"> 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400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7<\/span><span style=\"font-weight: 400;\">\u306f\u3001\u65b0\u3057\u3044\u304a\u5ba2\u69d8\u3092\u7372\u5f97\u3057\u305f\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002 \u304a\u3081\u3067\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002 \u7dbf\u5bc6\u306a\u8a08\u753b\u3068\u8cc7\u7523\u5f62\u6210\u304c\u5b9f\u3092\u7d50\u3073\u3001\u300c\u884c\u52d5\u300d\u306e\u6bb5\u968e\u306b\u81f3\u3063\u3066\u3044\u307e\u3059\u3002 \u6d88\u8cbb\u8005\u306f\u8cb4\u793e\u3067\u8cfc\u5165\u3059\u308b\uff08\u307e\u305f\u306f\u5225\u306e\u65b9\u6cd5\u3067\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u3059\u308b\uff09\u3053\u3068\u3092\u6c7a\u5b9a\u3057\u307e\u3057\u305f\u304c\u3001\u3053\u308c\u3067\u5951\u7d04\u304c\u5b8c\u4e86\u3057\u305f\u3068\u306f\u601d\u308f\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002 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\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u306b\u3088\u3063\u3066\u306f\u3001\u304a\u5ba2\u69d8\u306f\u3053\u306e\u77ac\u9593\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3084\u5b9f\u5e97\u8217\u3067\u5546\u54c1\u3092\u8cfc\u5165\u3057\u305f\u308a\u3001\u8fd1\u3005\u4f53\u9a13\u3059\u308b\u4e88\u5b9a\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u4e88\u7d04\u3057\u305f\u308a\u3057\u3066\u3044\u307e\u3059\u3002 \u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u624b\u306b\u5165\u308c\u305f\u3089\u3001\u8cfc\u5165\u3057\u305f\u88fd\u54c1\u3092\u4f7f\u3044\u59cb\u3081\u3001\u3053\u306e\u30d5\u30a7\u30fc\u30ba\u3092\u3046\u307e\u304f\u4e57\u308a\u5207\u308c\u3070\u3001\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u3068\u3057\u3066\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3068\u4ea4\u6d41\u3057\u59cb\u3081\u308b\u3067\u3057\u3087\u3046\u3002<\/span><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><b>\u30d6\u30e9\u30f3\u30c9\u306b\u3067\u304d\u308b\u3053\u3068<\/b><span style=\"font-weight: 400;\"> \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u4e0a\u3067\u53d6\u5f15\u4f53\u9a13\u3092\u6700\u9069\u5316\u3059\u308b\u3002 \u81ea\u793e\u306eE\u30b3\u30de\u30fc\u30b9\u30b5\u30a4\u30c8\u3084\u5b9f\u5e97\u8217\u3092QA\u3057\u3001\u5728\u5eab\u30ea\u30b9\u30c8\u306b\u3042\u308b\u5c0f\u58f2\u696d\u8005\u304c\u3001\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e1\u3064\u3067\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8d77\u3053\u3057\u305f\u6d88\u8cbb\u8005\u306e\u4f53\u9a13\u3092\u3069\u306e\u3088\u3046\u306b\u6700\u9069\u5316\u3057\u3066\u3044\u308b\u304b\u3092\u5b9a\u671f\u7684\u306b\u78ba\u8a8d\u3059\u308b\u3002 \u53d6\u5f15\u304c\u5b8c\u4e86\u3057\u305f\u3089\u3001\u3059\u3050\u306b\u65b0\u3057\u3044\u304a\u5ba2\u69d8\u3092\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3057\u3001\u8cfc\u5165\u3057\u305f\u5546\u54c1\u306e\u30b1\u30a2\u3084\u30c1\u30fc\u30e0\u3068\u306e\u5bfe\u5fdc\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"> <\/span><\/p>\n<blockquote>\n<p>\u3082\u3057\u3042\u306a\u305f\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u69cb\u7bc9\u3057\u59cb\u3081\u3088\u3046\u3068\u3057\u3066\u3044\u308b\u306e\u3067\u3042\u308c\u3070\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%83%e3%83%94%e3%83%b3%e3%82%b0%e3%83%84%e3%83%bc%e3%83%ab-%e3%83%99%e3%82%b9%e3%83%8810\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30c4\u30fc\u30eb\u306e\u30d9\u30b9\u30c810\u3092<\/a>\u3054\u89a7\u306b\u306a\u308b\u3068\u4fbf\u5229\u3067\u3057\u3087\u3046\u3002<\/p>\n<\/blockquote>\n<ol start=\"5\">\n<li>\n<h3><b>\u5fe0\u8aa0\u5fc3<\/b><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u898b\u8fbc\u307f\u5ba2\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u5c0e\u304f\u306b\u306f\u3001\u591a\u304f\u306e\u52b4\u529b\u3068\u7dbf\u5bc6\u306a\u8a08\u753b\u304c\u5fc5\u8981\u3067\u3059\u3002 \u65b0\u898f\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u7bc9\u3044\u305f\u3089\u3001\u305d\u308c\u3092\u80b2\u3066\u308b\u3053\u3068\u3067\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u9ad8\u3081\u3001\u30ea\u30fc\u30c1\u3092\u5e83\u3052\u307e\u3057\u3087\u3046\u3002 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<\/span><\/p>\n<p><b>\u6d88\u8cbb\u8005\u304c\u3084\u3063\u3066\u3044\u308b\u3053\u3068<\/b><span style=\"font-weight: 400;\"> \u3053\u306e\u6642\u70b9\u3067\u3001\u3042\u306a\u305f\u306e\u9867\u5ba2\u306f\u3042\u306a\u305f\u306e\u63d0\u4f9b\u3059\u308b\u3082\u306e\u3092\u4f7f\u3063\u3066\u751f\u6d3b\u3092\u5411\u4e0a\u3055\u305b\u3066\u3044\u308b\u306e\u3067\u3059\u3002 \u3042\u306a\u305f\u306e\u88fd\u54c1\u3067\u3088\u308a\u826f\u3044\u7d50\u679c\u3068\u7d4c\u9a13\u3092\u5f97\u308c\u3070\u5f97\u308b\u307b\u3069\u3001\u518d\u8cfc\u5165\u3084\u540c\u696d\u8005\u3092\u7d39\u4ecb\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002 \u307e\u305f\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u4e0a\u3067\u3088\u308a\u30ab\u30b8\u30e5\u30a2\u30eb\u306b\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3068\u95a2\u308f\u308a\u3001\u6b21\u306e\u8cfc\u5165\u3092\u8a08\u753b\u3059\u308b\u3088\u3046\u306b\u306a\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> <\/span><b>\u30d6\u30e9\u30f3\u30c9\u306b\u3067\u304d\u308b\u3053\u3068<\/b><span style=\"font-weight: 400;\"> \u7387\u5148\u3057\u3066\u304a\u5ba2\u69d8\u306e\u69d8\u5b50\u3092\u78ba\u8a8d\u3057\u3001\u89aa\u8eab\u306b\u306a\u3063\u3066\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u306e\u7d4c\u9a13\u306b\u95a2\u3059\u308b\u7c21\u5358\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u3001\u3042\u306a\u305f\u304c\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6c17\u306b\u304b\u3051\u3066\u3044\u308b\u3053\u3068\u3092\u4f1d\u3048\u308b\u826f\u3044\u65b9\u6cd5\u3067\u3059\u3002 \u7d39\u4ecb\u3084\u4eca\u5f8c\u306e\u53d6\u5f15\u306b\u5bfe\u3059\u308b\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30af\u30e9\u30d6\u306e\u63d0\u4f9b\u3092\u691c\u8a0e\u3059\u308b\u3002 \u307e\u305f\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u8a8d\u77e5\u5ea6\u3084\u6a29\u5a01\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u4f5c\u6210\u3057\u305f\u95a2\u9023\u8cc7\u7523\u306b\u6d88\u8cbb\u8005\u3092\u5f15\u304d\u623b\u3059\u7d76\u597d\u306e\u6a5f\u4f1a\u3067\u3082\u3042\u308a\u307e\u3059\u3002 \u3053\u306e\u3088\u3046\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u306b\u306f\u3001\u88fd\u54c1\u3092\u3088\u308a\u8c4a\u304b\u306b\u304a\u4f7f\u3044\u3044\u305f\u3060\u304f\u305f\u3081\u306e\u30d2\u30f3\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u30d6\u30ed\u30b0\u30b3\u30f3\u30c6\u30f3\u30c4\u3084\u3001\u6700\u65b0\u60c5\u5831\u3084\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u60c5\u5831\u3092\u304a\u5c4a\u3051\u3059\u308b\u30cb\u30e5\u30fc\u30b9\u30ec\u30bf\u30fc\u3001\u3055\u3089\u306b\u3054\u610f\u898b\u3092\u304a\u5bc4\u305b\u3044\u305f\u3060\u304f\u6a5f\u4f1a\u306a\u3069\u304c\u3042\u308a\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u3068\u306e\u4f1a\u8a71\u3092\u59cb\u3081\u308b<\/span><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3001\u5c06\u6765\u7684\u306b\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u691c\u8a0e\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u305f\u3081\u3001\u8a8d\u77e5\u306e\u6bb5\u968e\u306b\u623b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002<\/span><\/p>\n<blockquote>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u77e5\u308a\u3001\u3042\u306a\u305f\u306e<\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/nps%e3%82%b9%e3%82%b3%e3%82%a2%ef%bc%9a%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/\"><span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2(NPS<\/span>)<\/a><span style=\"font-weight: 400;\">\u3067\u3001\u7d39\u4ecb\u3084\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<\/blockquote>\n<h2 id=\"How_QuestionPro_CX_can_help_you_create_a_Customer_Journey_Map_Templates?\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u4f5c\u6210\u306bQuestionPro CX\u306f\u3069\u306e\u3088\u3046\u306b\u5f79\u7acb\u3064\u306e\u304b\uff1f<\/h2>\n<p><span style=\"font-weight: 400;\">QuestionPro CX\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u69d8\u3005\u306a\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u4f5c\u6210\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u9867\u5ba2\u4f53\u9a13\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><b>\u8abf\u67fb\u30fb\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u5b9f\u65bd<br \/><\/b><\/h3>\n<p><span style=\"font-weight: 400;\">QuestionPro CX\u306f\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u8a2a\u554f\u3001\u5bfe\u9762\u3067\u306e\u5bfe\u8a71\u3001\u8cfc\u5165\u5f8c\u306e\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u306a\u3069\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3055\u307e\u3056\u307e\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u3001\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306e\u8abf\u67fb\u3084\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><b>\u30c7\u30fc\u30bf\u53ce\u96c6\u3067\u3059\uff1a<br \/><\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u53d6\u5f97\u3057\u3001\u4e00\u5143\u7684\u306b\u4fdd\u5b58\u3057\u3066\u3001\u7c21\u5358\u306b\u30a2\u30af\u30bb\u30b9\u3057\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><b>\u53ef\u8996\u5316\u3059\u308b\uff1a<br \/><\/b><\/h3>\n<p><span style=\"font-weight: 400;\">QuestionPro CX\u306b\u306f\u30d3\u30b8\u30e5\u30a2\u30eb\u8868\u73fe\u30c4\u30fc\u30eb\u304c\u3042\u308a\u3001\u4f01\u696d\u306f\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3001\u5404\u6bb5\u968e\u3067\u306e\u9867\u5ba2\u306e\u611f\u60c5\u3084\u8981\u6c42\u3092\u542b\u3080\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30d3\u30b8\u30e5\u30a2\u30eb\u8868\u73fe\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><b>\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3068\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\uff1a<br \/><\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u5305\u62ec\u7684\u306a\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3001\u4f01\u696d\u304c\u9867\u5ba2\u4f53\u9a13\u306e\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3068\u6539\u5584\u306e\u53ef\u80fd\u6027\u3092\u7279\u5b9a\u3059\u308b\u306e\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><b>\u30e1\u30c8\u30ea\u30af\u30b9\u306e\u8ffd\u8de1\uff1a<br \/><\/b><\/h3>\n<p><span style=\"font-weight: 400;\">QuestionPro CX\u306f\u3001\u9867\u5ba2\u306e\u5e78\u798f\u5ea6\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3001\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u306a\u3069\u306e\u91cd\u8981\u306a\u6307\u6a19\u3092\u8ffd\u8de1\u3057\u3001\u30ec\u30dd\u30fc\u30c8\u3084\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u69cb\u7bc9\u3057\u3066\u95a2\u4fc2\u8005\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><b>\u7d99\u7d9a\u7684\u306a\u6539\u5584\uff1a<br \/><\/b><\/h3>\n<p><span style=\"font-weight: 400;\">QuestionPro CX\u306b\u3088\u308a\u3001\u7d44\u7e54\u306f\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u9577\u671f\u7684\u306b\u8ffd\u8de1\u3057\u3001\u50be\u5411\u3092\u7279\u5b9a\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u4f01\u696d\u306fQuestionPro CX\u3092\u5229\u7528\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3057\u3001\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h2 id=\"QuestionPro_Components_for_Customer_Journey_Mapping\"><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u305f\u3081\u306eQuestionPro\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8<\/span><\/h2>\n<p>QuestionPro\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u6e2c\u5b9a\u3001\u30aa\u30fc\u30eb\u30b6\u30eb\u30fc\u30d7\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u542b\u3080CX\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306e3\u3064\u306e\u69cb\u6210\u8981\u7d20\u3092\u3059\u3079\u3066\u5099\u3048\u3066\u3044\u308b\u3001\u5e02\u5834\u3067\u552f\u4e00\u306eCX\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\uff1a<\/p><\/p>\n\n<\/p>\n<ul>\n\n<li>\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0<\/li>\n\n \n\n<li>CX\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0<\/li>\n\n \n\n<li>NPS+<\/li>\n\n \n\n<li>\u304a\u5ba2\u69d8\u306e\u58f0<\/li>\n\n \n\n<li>\u30c1\u30a7\u30f3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\/\u30a4\u30f3\u30d7\u30ea\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3<\/li>\n\n \n\n<li>\u8a55\u5224<\/li>\n\n \n\n<li>\u30aa\u30fc\u30c8\u30a8\u30c3\u30af\u30b9<\/li>\n\n<\/ul>\n<p>\n<\/p>\n<h2 id=\"Conclusion\"><span style=\"font-weight: 400;\">\u7d50\u8ad6<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u6d88\u8cbb\u8005\u306f\u4e00\u4eba\u4e00\u4eba\u9055\u3044\u307e\u3059\u3002 \u3069\u3093\u306a\u306b\u4fe1\u983c\u3067\u304d\u308b\u4eba\u53e3\u7d71\u8a08\u30c7\u30fc\u30bf\u3084\u7dbf\u5bc6\u306b\u8a08\u753b\u3055\u308c\u305f\u6226\u7565\u3067\u3082\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u66f2\u304c\u308a\u89d2\u3092\u898b\u9003\u3059\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002 \u3053\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u5b9a\u578b\u5316\u3059\u308b\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u5b9a\u671f\u7684\u306b\u898b\u76f4\u3057\u3066\u3001\u81ea\u5206\u306e\u6226\u7565\u3068\u5b9f\u969b\u306e\u7d50\u679c\u3092\u6bd4\u8f03\u3059\u308b\u3053\u3068\u304c\u809d\u8981\u3067\u3059\u3002 \u305d\u3057\u3066\u4f55\u3088\u308a\u3001\u7406\u60f3\u306e\u304a\u5ba2\u69d8\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p>\u3053\u306e\u30c4\u30fc\u30eb\u306b\u3064\u3044\u3066\u3082\u3063\u3068\u77e5\u308a\u305f\u3044\u65b9\u306f\u3001\u305c\u3072\u7121\u6599\u30c7\u30e2\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u3084\u7121\u6599\u30a2\u30ab\u30a6\u30f3\u30c8\u306e\u4f5c\u6210\u3092\u884c\u3044\u3001<a href=\"https:\/\/www.questionpro.com\/cx\/\">QuestionPro CX\u306e<\/a>\u3059\u3079\u3066\u3092\u6d3b\u7528\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p><\/p>\n\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span 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