{"id":789909,"date":"2018-08-30T06:43:13","date_gmt":"2018-08-30T13:43:13","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a4%e3%83%b3%e3%83%86%e3%83%aa%e3%82%b8%e3%82%a7%e3%83%b3%e3%82%b9%ef%bc%9a%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%80%81\/"},"modified":"2023-05-05T18:07:38","modified_gmt":"2023-05-05T18:07:38","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a4%e3%83%b3%e3%83%86%e3%83%aa%e3%82%b8%e3%82%a7%e3%83%b3%e3%82%b9%ef%bc%9a%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%80%81","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a4%e3%83%b3%e3%83%86%e3%83%aa%e3%82%b8%e3%82%a7%e3%83%b3%e3%82%b9%ef%bc%9a%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%80%81\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\uff1a\u5b9a\u7fa9\u3001\u30b9\u30c6\u30c3\u30d7\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u30c4\u30fc\u30eb"},"content":{"rendered":"
\n

\u30b3\u30f3\u30c6\u30f3\u30c4\u30a4\u30f3\u30c7\u30c3\u30af\u30b9<\/p>\n

    \n
  1. \u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u5b9a\u7fa9<\/a><\/li>\n
  2. \u6210\u529f\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306e\u69cb\u7bc9<\/a><\/li>\n
  3. \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306b\u3088\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9<\/a><\/li>\n
  4. \u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3092\u4f7f\u3044\u3053\u306a\u3059\u305f\u3081\u306b\u6b20\u304b\u305b\u306a\u30443\u3064\u306e\u65b9\u6cd5<\/a><\/li>\n
  5. \u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306e\u30e1\u30ea\u30c3\u30c8<\/a><\/li>\n
  6. \u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2-QuestionPro Communities<\/a><\/li>\n<\/ol>\n<\/div>\n

    <\/a>\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u5b9a\u7fa9<\/strong><\/h2>\n

    \u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3068\u306f\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u306b\u95a2\u3059\u308b\u8a73\u7d30\u3092\u53ce\u96c6\u30fb\u5206\u6790\u3057\u3001\u9867\u5ba2\u306e\u884c\u52d5\u3092\u8a73\u7d30\u306b\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u304c\u500b\u3005\u306e\u9867\u5ba2\u3068\u5bfe\u8a71\u3059\u308b\u305f\u3081\u306e\u6700\u9069\u306a\u65b9\u6cd5\u3092\u77e5\u308b\u305f\u3081\u306e\u624b\u6cd5\u3068\u5b9a\u7fa9\u3055\u308c\u307e\u3059\u3002 <\/span><\/p>\n

    \u30c7\u30b8\u30bf\u30eb\u5316\u304c\u9032\u3093\u3060\u73fe\u4ee3\u3067\u306f\u3001\u307b\u3068\u3093\u3069\u306e\u304a\u5ba2\u69d8\u304c\u3001\u81ea\u5206\u306e\u60c5\u5831\u3092\u4ea4\u6d41\u306e\u3042\u308b\u4f01\u696d\u3068\u5171\u6709\u3057\u3066\u3044\u307e\u3059\u3002 <\/span>
    \n \u4eba\u53e3\u7d71\u8a08<\/span>
    \n<\/a>\u3092\u3001\u8208\u5473\u30fb\u95a2\u5fc3\u30fb\u8cfc\u8cb7\u7fd2\u6163\u30fb\u597d\u307f\u30fb\u30cb\u30fc\u30ba\u306a\u3069\u3001\u69d8\u3005\u306a\u89d2\u5ea6\u304b\u3089\u5206\u6790\u3057\u307e\u3059\u3002 \u3053\u306e\u91d1\u306e\u4f7f\u3044\u9053\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u512a\u308c\u305f\u30de\u30fc\u30b1\u30bf\u30fc\u306f\u3001\u305d\u308c\u305e\u308c\u306e\u9867\u5ba2\u304c\u7406\u89e3\u3055\u308c\u3001\u5927\u5207\u306b\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u3089\u308c\u308b\u3088\u3046\u306a\u65b9\u6cd5\u3067\u3001\u305d\u308c\u305e\u308c\u306e\u9867\u5ba2\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 <\/span><\/p>\n

    \u3053\u306e\u3088\u3046\u306a\u884c\u52d5\u306b\u3088\u308a\u3001\u30d6\u30e9\u30f3\u30c9\u8a8d\u77e5\u306e\u5411\u4e0a\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u53e3\u30b3\u30df\u306e\u5897\u52a0\u3001\u305d\u3057\u3066 <\/span>
    \n \u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2(NPS)<\/span>
    \n<\/a>\u3092\u6c7a\u3081\u308b\u3082\u306e <\/span>
    \n \u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3<\/span>
    \n<\/a>. \u3053\u306e\u71be\u70c8\u306a\u7af6\u4e89\u306e\u6642\u4ee3\u306b\u304a\u3044\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306e\u6280\u8853\u3092\u7fd2\u5f97\u3059\u308b\u3053\u3068\u306f\u3001\u3042\u3089\u3086\u308b\u4f01\u696d\u3084\u7d44\u7e54\u304c\u751f\u304d\u6b8b\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u3053\u3068\u3060\u3068\u8a00\u3063\u3066\u3082\u904e\u8a00\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n

    \u3082\u3063\u3068\u8a73\u3057\u304f50\u4ee5\u4e0a\u306e\u7121\u6599\u9867\u5ba2\u30a2\u30f3\u30b1\u30fc\u30c8\uff1a\u8cea\u554f\u3068\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/a><\/p>\n

    <\/a>\u6210\u529f\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306e\u69cb\u7bc9<\/strong><\/h3>\n

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    \u30b9\u30c6\u30c3\u30d7 1-<\/b> \u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u69cb\u7bc9\u306e\u6700\u521d\u306e\u4ed5\u4e8b\u306f\u3001\u3059\u3079\u3066\u306e\u9867\u5ba2\u60c5\u5831\u3092\u96c6\u3081\u3066\u4e00\u3064\u306e\u30c7\u30fc\u30bf\u306e\u30a2\u30fc\u30ab\u30a4\u30d6\u3092\u5f62\u6210\u3057\u3001\u305d\u308c\u3092\u52b9\u679c\u7684\u306b\u8abf\u67fb\u30fb\u5206\u6790\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3059\u3002 \u3053\u308c\u3092\u30b7\u30f3\u30b0\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30d3\u30e5\u30fc\u3068\u547c\u3073\u307e\u3059\u3002 <\/span><\/p>\n

    \u30b9\u30c6\u30c3\u30d7 2- <\/b>\u6b21\u306b\u5fc5\u8981\u306a\u306e\u306f\u3001\u30c7\u30fc\u30bf\u3092\u89e3\u6790\u3059\u308b\u305f\u3081\u306e\u30a4\u30f3\u30d5\u30e9\u3001\u3064\u307e\u308a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3067\u3059\u3002 \u6700\u65b0\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3067\u306f\u3001\u65b0\u898f\u7372\u5f97\u9867\u5ba2\u3001\u30a2\u30af\u30c6\u30a3\u30d6\u9867\u5ba2\u3068\u3044\u3063\u305f\u9867\u5ba2\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306b\u57fa\u3065\u3044\u3066\u3001\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6df1\u304f\u6398\u308a\u4e0b\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3001 <\/span>
    \n \u30ab\u30b9\u30bf\u30de\u30fc\u30c1\u30e3\u30fc\u30f3 <\/span>
    \n<\/a>\u306a\u3069\u304c\u3042\u308a\u307e\u3059\u3002 <\/span>
    \n \u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff08Customer Lifetime Value <\/span>
    \n<\/a>\u4e88\u6e2c\u306f\u3001\u9867\u5ba2\u96e2\u308c\u3092\u4e88\u6e2c\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/span> <\/p>\n

    \u30b9\u30c6\u30c3\u30d7 3-<\/b> \u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u3068\u5206\u6790\u304c\u5b8c\u4e86\u3059\u308c\u3070\u3001\u7d44\u7e54\u3084\u4f01\u696d\u304c\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u305f\u3081\u306e\u6709\u610f\u7fa9\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u6e96\u5099\u304c\u6574\u3046\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306b\u3088\u3063\u3066\u3001\u7d44\u7e54\u306f\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u306e\u671f\u5f85\u306b\u3064\u3044\u3066\u3082\u660e\u78ba\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/span><\/p>\n

    <\/a>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306b\u3088\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9<\/strong><\/h3>\n

    \u3053\u306e\u7cbe\u5de7\u306a <\/span>
    \n \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092360\u5ea6\u898b\u6e21\u305b\u308b<\/span>
    \n<\/a>\u306f\u3001\u9867\u5ba2\u304c\u3044\u3064\u3001\u3069\u3053\u3067\u3001\u3069\u306e\u3088\u3046\u306b\u30d6\u30e9\u30f3\u30c9\u3092\u4f53\u9a13\u3057\u305f\u304b\u3092\u7406\u89e3\u3057\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30c7\u30fc\u30bf\u53ce\u96c6\u3092\u901a\u3058\u3066\u9867\u5ba2\u60c5\u5831\u306e\u9069\u5207\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u5b9f\u8a3c\u6e08\u307f\u306e\u30e2\u30c7\u30eb\u3067\u3059\u3002 <\/span> <\/p>\n

    \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u6642\u9593\u306e\u7d4c\u904e\u3068\u3068\u3082\u306b\u3055\u307e\u3056\u307e\u306a\u6bb5\u968e\u3067\u9867\u5ba2\u306e\u8a8d\u77e5\u5ea6\u3092\u6e2c\u5b9a\u3057\u305f\u3044\u3082\u306e\u3067\u3059\u3002 \u3053\u3053\u3067\u306f\u3001\u4f01\u696d\u304c\u6709\u610f\u7fa9\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u4e00\u822c\u7684\u306a\u9867\u5ba2\u60c5\u5831\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4e00\u90e8\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002 <\/span>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7<\/span><\/a><\/p>\n

    \u7269\u7406\u7684\u306a\u5834\u6240\u3067\u3059\uff1a<\/b> \u3082\u3057\u3001\u304a\u5ba2\u69d8\u304c\u304a\u5e97\u3084\u30ec\u30b9\u30c8\u30e9\u30f3\u3001\u30db\u30c6\u30eb\u306a\u3069\u306e\u7269\u7406\u7684\u306a\u5834\u6240\u306b\u6765\u308b\u306e\u3067\u3042\u308c\u3070\u3001\u30ad\u30aa\u30b9\u30af\u3092\u8a2d\u7f6e\u3059\u308b\u306a\u3069\u3057\u3066\u3001\u305d\u306e\u5834\u6240\u3067\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u3092\u5f37\u304f\u304a\u52e7\u3081\u3057\u307e\u3059\u3057\u3001\u7c21\u5358\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002 \u306e\u6295\u7968\u8cea\u554f\u3092\u3057\u307e\u3059\u3001<\/a> \u3068\u3044\u3046\u3088\u3046\u306b\u3001\u304a\u5ba2\u3055\u307e\u304c\u6642\u9593\u3092\u304b\u3051\u3066\u611f\u60f3\u3092\u8ff0\u3079\u308b\u5fc5\u8981\u304c\u306a\u3044\u3088\u3046\u306b\u3057\u307e\u3057\u305f\u3002 \u304a\u5e97\u3067\u4f55\u304b\u3092\u8cb7\u3063\u305f\u308a\u3001\u30ec\u30b9\u30c8\u30e9\u30f3\u3067\u98df\u4e8b\u3092\u3057\u305f\u308a\u3001\u3042\u308b\u3044\u306f\u30db\u30c6\u30eb\u306b\u5bbf\u6cca\u3057\u305f\u3070\u304b\u308a\u306e\u5f7c\u3089\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u6700\u3082\u7c21\u5358\u306a\u65b9\u6cd5\u306e\u4e00\u3064\u3067\u3059\u3002 \u304c\u3042\u308a\u307e\u3059\u3002 <\/span>
    \n \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/span>
    \n<\/a>\u306f\u3001\u81ea\u767a\u7684\u306b\u884c\u3046\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n

    \u30e1\u30fc\u30eb\u3092\u9001\u4fe1\u3059\u308b\uff1a<\/b> \u3053\u308c\u306f\u3001\u9867\u5ba2\u3068\u63a5\u89e6\u3059\u308b\u6700\u3082\u7c21\u5358\u306a\u65b9\u6cd5\u306e1\u3064\u3067\u3059\u3002 \u3053\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u306f\u975e\u5e38\u306b\u7c21\u5358\u3067\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u30af\u30ed\u30fc\u30ba\u3084\u30bb\u30fc\u30eb\u30b9\u304c\u6210\u529f\u3059\u308b\u3068\u3001\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u30e1\u30fc\u30eb\u304c\u9001\u4fe1\u3055\u308c\u3001\u9867\u5ba2\u306e\u8cb4\u91cd\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u78ba\u7acb\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/span><\/p>\n

    \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3059\uff1a<\/b> \u3053\u306e\u901a\u4fe1\u65b9\u5f0f\u306f\u3001\u30c6\u30ec\u30bb\u30fc\u30eb\u30b9\u306e\u5b9f\u65bd\u3084\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u306e\u53ce\u96c6\u306b\u3082\u5229\u7528\u3067\u304d\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u58f0\u306f\u3001\u30e1\u30fc\u30eb\u304b\u96fb\u8a71\u306b\u3088\u308b\u30d2\u30a2\u30ea\u30f3\u30b0\u306e\u3069\u3061\u3089\u304b\u3067\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u306a\u304a\u3001\u96fb\u8a71\u306b\u3088\u308b\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u306e\u5834\u5408\u306f\u3001\u3042\u307e\u308a\u8cea\u554f\u3057\u3059\u304e\u3066\u304a\u5ba2\u69d8\u3092\u56f0\u3089\u305b\u306a\u3044\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u306d\u3002 <\/span><\/p>\n

    \u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\uff1a<\/b> \u4f8b\u3048\u3070\u3001\u3042\u306a\u305f\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u5c0f\u58f2\u5e97\u3067\u3042\u308a\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u3068\u308a\u306e\u307b\u3068\u3093\u3069\u304c\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3092\u901a\u3058\u3066\u884c\u308f\u308c\u308b\u5834\u5408\u3001\u9867\u5ba2\u304c\u3042\u306a\u305f\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3092\u983b\u7e41\u306b\u8a2a\u554f\u3057\u3066\u3044\u308b\u306a\u3089\u3001\u3053\u308c\u306f\u9867\u5ba2\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u65b9\u6cd5\u3092\u751f\u6210\u3059\u308b\u6700\u9ad8\u306e\u9867\u5ba2\u60c5\u5831\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e1\u3064\u3067\u3042\u308b\u3002 \u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306b\u95a2\u3059\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u96c6\u3081\u308b\u3053\u3068\u306f\u3001\u5168\u4f53\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3068\u306a\u308a\u307e\u3059\u3002 <\/span><\/p>\n

    <\/a>\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3092\u4f7f\u3044\u3053\u306a\u3059\u305f\u3081\u306b\u6b20\u304b\u305b\u306a\u30443\u3064\u306e\u65b9\u6cd5<\/strong><\/h3>\n

    1.VOC\uff08Voice of Customer\uff09<\/b>\u3067\u3059\uff1a<\/b> \u9867\u5ba2\u306e\u58f0<\/a>\u3001\u6700\u521d\u306e\u30b9\u30c6\u30c3\u30d7\u306f\u3001\u9867\u5ba2\u306e\u30a4\u30f3\u30d7\u30c3\u30c8\u304b\u3089\u751f\u307e\u308c\u308b\u91cd\u8981\u306a\u30c8\u30ec\u30f3\u30c9\u3084\u8b70\u8ad6\u306b\u3064\u3044\u3066\u3001\u672c\u7269\u306e\u77e5\u8b58\u3092\u5f97\u308b\u3053\u3068\u306b\u3042\u308b\u306e\u3067\u3059\u3002 \u3053\u308c\u306f\u3001\u9867\u5ba2\u306e\u58f0\u3068\u547c\u3070\u308c\u308b\u3082\u306e\u3067\u3001\u9867\u5ba2\u306b\u9001\u4ed8\u3055\u308c\u308b\u8abf\u67fb\u3084\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u304c\u81ea\u7531\u306b\u610f\u898b\u3092\u8ff0\u3079\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u3053\u3053\u3067\u91cd\u8981\u306a\u306e\u306f\u3001\u81ea\u7531\u5f62\u5f0f\u306e\u30a2\u30f3\u30b1\u30fc\u30c8<\/a>\u3084\u67d4\u8edf\u306a\u30c4\u30fc\u30eb\u3092\u4f7f\u3063\u3066\u3001\u5f7c\u3089\u306e\u8cb4\u91cd\u306a\u610f\u898b\u3092\u805e\u304d\u5165\u308c\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30f3\u30cd\u30eb\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n

    2.\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u628a\u63e1\u3059\u308b <\/b>\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u3067\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3051\u308b\u30b0\u30ec\u30fc\u30be\u30fc\u30f3\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u304c\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u308b\u3068\u3053\u308d\u3068\u305d\u3046\u3067\u306a\u3044\u3068\u3053\u308d\u3092\u793a\u3057\u3066\u304f\u308c\u308b\u3067\u3057\u3087\u3046\u3002 \u3053\u3053\u3067\u91cd\u8981\u306a\u306e\u306f\u3001\u9867\u5ba2\u306f\u77e5\u7684\u306a\u306e\u3067\u3001\u7d4c\u55b6\u8005\u3068\u3057\u3066\u3042\u306a\u305f\u3082\u77e5\u7684\u3067\u3042\u308b\u3079\u304d\u3060\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002 \u9867\u5ba2\u304b\u3089\u5426\u5b9a\u7684\u306a\u56de\u7b54\u304c\u3042\u3063\u305f\u5834\u5408\u3001\u305d\u306e\u554f\u984c\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u77e5\u308b\u305f\u3081\u306e\u81ea\u52d5\u7684\u306a\u96fb\u5b50\u30e1\u30fc\u30eb\u30c8\u30ea\u30ac\u30fc\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n

    3.\u9867\u5ba2\u6e80\u8db3\u304c\u9375\u3067\u3059\uff1a <\/b>\u7a4d\u6975\u7684\u306b\u884c\u52d5\u3057\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u30d6\u30e9\u30c3\u30af\u30db\u30fc\u30eb\u306b\u6d88\u3055\u306a\u3044\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002 \u9867\u5ba2\u6e80\u8db3\u3092<\/a>\u7d44\u7e54\u3084\u4e8b\u696d\u306e\u6700\u3082\u91cd\u8981\u306a\u90e8\u5206\u3068\u3059\u308b\u3002 \u304a\u5ba2\u69d8\u306e\u58f0\u306f\u3001\u5358\u306b\u7121\u610f\u5473\u306a\u7d19\u306e\u675f\u3067\u306f\u306a\u304f\u3001\u7d44\u7e54\u306e\u767a\u5c55\u306b\u5f79\u7acb\u3066\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n

    \u4e0a\u8a183\u3064\u306e\u65b9\u6cd5\u306f\u3001\u5f37\u529b\u306a\u30aa\u30f3\u30e9\u30a4\u30f3\u30bd\u30d5\u30c8\u3092\u4f7f\u7528\u3057\u3066\u5b9f\u65bd\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u306e\u3088\u3046\u306a\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u9867\u5ba2\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u8abf\u67fb\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u5f37\u56fa\u306a\u5206\u6790\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3092\u7fd2\u5f97\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

    \u3082\u3063\u3068\u8a73\u3057\u304f\u9867\u5ba2\u8abf\u67fb\u30bd\u30d5\u30c8<\/a><\/p>\n

    <\/a>\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306e\u30e1\u30ea\u30c3\u30c8<\/strong><\/h3>\n

    1.\u9867\u5ba2\u60c5\u5831\u30b7\u30b9\u30c6\u30e0\u304c\u3046\u307e\u304f\u6a5f\u80fd\u3059\u308c\u3070\u3001\u7d44\u7e54\u306f\u3059\u3079\u3066\u306e\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3092\u9ad8\u5ea6\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u3082\u306e\u306b\u5909\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 \u3053\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3001Net Promoter Score\u306e\u5411\u4e0a\u306a\u3069\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n

    2.\u3053\u306e\u3088\u3046\u306a\u9867\u5ba2\u6e80\u8db3<\/a>\u5ea6\u306f\u3001\u72ec\u81ea\u306e\u30d6\u30e9\u30f3\u30c9\u89aa\u548c\u6027\u3092\u751f\u307f\u51fa\u3057\u307e\u3059\u3002 \u9867\u5ba2\u3068\u306e\u5f37\u3044\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068\u3067\u3001\u9867\u5ba2\u96e2\u308c\u3092\u6291\u3048\u3001\u30d3\u30b8\u30cd\u30b9\u3068\u3057\u3066\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u52b9\u7387\u7684\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u3053\u308c\u4ee5\u4e0a\u306a\u3044\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n

    3.\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306f\u3001\u6b63\u3057\u304f\u884c\u308f\u308c\u308c\u3070\u3001\u3059\u3079\u3066\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u3092\u660e\u78ba\u306b\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306f\u4e3b\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u306b\u7126\u70b9\u3092\u5f53\u3066\u3066\u3044\u308b\u305f\u3081\u3001\u3069\u306e\u3088\u3046\u306a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u304c\u3088\u308a\u826f\u3044\u9867\u5ba2\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3082\u305f\u3089\u3057\u3066\u3044\u308b\u306e\u304b\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n

    \u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2-QuestionPro Communities<\/strong><\/h3>\n

    \u5305\u62ec\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u304a\u63a2\u3057\u306a\u3089\u3001\u3042\u306a\u305f\u306e\u691c\u7d22\u306f\u6b63\u3057\u3044\u5834\u6240\u306b\u5230\u7740\u3057\u307e\u3057\u305f\u3002 <\/span>
    \n QuestionPro\u30b3\u30df\u30e5\u30cb\u30c6\u30a3<\/span>
    \n<\/a>\u304c\u3067\u304d\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\uff1a<\/span><\/p>\n

    1.\u9867\u5ba2\u3092\u52df\u96c6\u3057\u3001\u9867\u5ba2\u3068\u95a2\u308f\u308b\u3002<\/p>\n

    \"\u30a4\u30e1\u30fc\u30b8\"<\/p>\n

    2.\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u3002<\/p>\n

    \"\u30a4\u30e1\u30fc\u30b8\"<\/p>\n

    3.\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5c55\u958b\u3057\u305f\u308a\u3001\u7c21\u5358\u306a\u6295\u7968\u3092\u884c\u3046\u3060\u3051\u3067\u3001\u7d44\u7e54\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n

    \"\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\"<\/p>\n

    4.\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306e\u6539\u5584\u306b\u5354\u529b\u3057\u3001\u307e\u305f\u7387\u76f4\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u304f\u308c\u305f\u9867\u5ba2\u306b\u5831\u916c\u3092\u4e0e\u3048\u307e\u3057\u3087\u3046\u3002<\/p>\n

    \"\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\"<\/p>\n

    QuestionPro Communities\u306f\u3001\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3060\u3051\u3067\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u30d7\u30ed\u306e\u3088\u3046\u306b\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u9867\u5ba2\u3068\u5bfe\u8a71\u3057\u3001\u9867\u5ba2\u306e\u61f8\u5ff5\/\u63d0\u6848\/\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u8033\u3092\u50be\u3051\u308b\u305f\u3081\u306e\u7d20\u6674\u3089\u3057\u3044\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30c4\u30fc\u30eb\u3067\u3059\u3002 \u4e00\u65e5\u306e\u7d42\u308f\u308a\u306b\u3001\u9867\u5ba2\u306b\u5fe0\u5b9f\u306a\u30d6\u30e9\u30f3\u30c9\u30a2\u30f3\u30d0\u30b5\u30c0\u30fc\u306b\u306a\u3063\u3066\u3082\u3089\u3046\u3053\u3068\u3067\u3001\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u529b\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002 <\/span>
    \n Net Promoter Score\uff08\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2 <\/span>
    \n<\/a>\u3092\u5e83\u3052\u305f\u3002<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    \u30b3\u30f3\u30c6\u30f3\u30c4\u30a4\u30f3\u30c7\u30c3\u30af\u30b9 \u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6 […]<\/p>\n","protected":false},"author":65,"featured_media":665775,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1199],"tags":[],"yoast_head":"\n\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\uff1a\u5b9a\u7fa9\u3001\u30b9\u30c6\u30c3\u30d7\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u30c4\u30fc\u30eb | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3068\u306f\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u306b\u95a2\u3059\u308b\u8a73\u7d30\u3092\u53ce\u96c6\u30fb\u5206\u6790\u3057\u3001\u9867\u5ba2\u306e\u884c\u52d5\u3092\u8a73\u7d30\u306b\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u304c\u500b\u3005\u306e\u9867\u5ba2\u3068\u5bfe\u8a71\u3059\u308b\u305f\u3081\u306e\u6700\u9069\u306a\u65b9\u6cd5\u3092\u77e5\u308b\u305f\u3081\u306e\u624b\u6cd5\u3068\u5b9a\u7fa9\u3055\u308c\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u7d44\u7e54\u3068\u3057\u3066\u8fc5\u901f\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002 \u3053\u306e\u30d6\u30ed\u30b0\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u30c4\u30fc\u30eb\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u8aac\u660e\u3057\u307e\u3059\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a4%e3%83%b3%e3%83%86%e3%83%aa%e3%82%b8%e3%82%a7%e3%83%b3%e3%82%b9%ef%bc%9a%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%80%81\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\uff1a\u5b9a\u7fa9\u3001\u30b9\u30c6\u30c3\u30d7\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u30c4\u30fc\u30eb | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3068\u306f\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u306b\u95a2\u3059\u308b\u8a73\u7d30\u3092\u53ce\u96c6\u30fb\u5206\u6790\u3057\u3001\u9867\u5ba2\u306e\u884c\u52d5\u3092\u8a73\u7d30\u306b\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u304c\u500b\u3005\u306e\u9867\u5ba2\u3068\u5bfe\u8a71\u3059\u308b\u305f\u3081\u306e\u6700\u9069\u306a\u65b9\u6cd5\u3092\u77e5\u308b\u305f\u3081\u306e\u624b\u6cd5\u3068\u5b9a\u7fa9\u3055\u308c\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u7d44\u7e54\u3068\u3057\u3066\u8fc5\u901f\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002 \u3053\u306e\u30d6\u30ed\u30b0\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u30c4\u30fc\u30eb\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u8aac\u660e\u3057\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a4%e3%83%b3%e3%83%86%e3%83%aa%e3%82%b8%e3%82%a7%e3%83%b3%e3%82%b9%ef%bc%9a%e5%ae%9a%e7%be%a9%e3%80%81%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%80%81\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" 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