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href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-guide\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092<\/a>\u4f5c\u6210\u3057\u3001\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30b7\u30b9\u30c6\u30e0\u304c\u5fc5\u8981\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306f\u3069\u3053\u304b\u3092\u5b66\u3076\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/blockquote>\n\n<h2 class=\"wp-block-heading\">\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u91cd\u8981\u6027<\/h2>\n\n<p>\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u304c\u4ee5\u524d\u306e\u52d5\u4f5c\u306e\u7d50\u679c\u306b\u57fa\u3065\u3044\u3066\u52d5\u4f5c\u65b9\u6cd5\u3092\u5909\u66f4\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u91cd\u8981\u3067\u3059\u3002 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class=\"wp-block-quote\">\n<p><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%81%a8%e3%81%af%ef%bc%9f%e3%81%9d%e3%81%ae%e6%a6%82%e8%a6%81%e3%81%a8%e4%ba%8b%e4%be%8b-free-template\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092<\/a>\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u306a\u305cCX\u30d7\u30ed\u30b0\u30e9\u30e0\u304c\u5909\u5316\u3057\u3001\u30eb\u30fc\u30d7\u3092\u9589\u3058\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u304b\u3001\u305d\u306e\u7406\u7531\u3092\u8a73\u3057\u304f\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002  <\/p>\n<\/blockquote>\n\n<ul>\n<li>\u5168\u4f53\u3068\u3057\u3066\u3088\u308a\u826f\u3044\u8a55\u4fa1\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b<\/li>\n<\/ul>\n\n<p>\u30aa\u30f3\u30e9\u30a4\u30f3\u30ec\u30d3\u30e5\u30fc\u306f\u91cd\u8981\u3067\u3059\u3002 \u306a\u305c\uff1f 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(GMB)\u3001\u307e\u305f\u306fWebRetailer\u4e0a\u306e\u597d\u307e\u3057\u304f\u306a\u3044\u30ec\u30d3\u30e5\u30fc\u306b\u597d\u610f\u7684\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u4f01\u696d\u3092\u8a2a\u554f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<p>\u3053\u306e\u30c7\u30fc\u30bf\u306f\u3001\u304a\u5ba2\u69d8\u304c\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u30af\u30ec\u30fc\u30e0\u7d4c\u9a13\u3092\u7d4c\u3066\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u63a8\u85a6\u3059\u308b\u50be\u5411\u304c\u3042\u308b\u3053\u3068\u3092\u5b9f\u8a3c\u3057\u3066\u3044\u307e\u3059\u3002 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class=\"wp-block-heading\">\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/h2>\n\n<p>\u3053\u308c\u3089\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306f\u3001\u9867\u5ba2\u306e\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u4fc3\u9032\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3053\u3068\u3092\u5b66\u3073\u307e\u3059\u3002<\/p>\n\n<ul>\n<li>\u9069\u5207\u306a\u6a5f\u69cb\u3092\u9078\u629e\u3059\u308b<\/li>\n<\/ul>\n\n<p>\u554f\u984c\u306e\u8a73\u7d30\u3092\u77e5\u308a\u3001\u30eb\u30fc\u30d7\u3092\u9589\u3058\u308b\u305f\u3081\u306e\u6700\u3082\u52b9\u679c\u7684\u306a\u624b\u6cd5\u306f\u3001\u901a\u5e38\u3001\u96fb\u8a71\u306b\u3088\u308b\u3082\u306e\u3067\u3059\u3002 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\u4f01\u696d\u30b9\u30b3\u30a2\u3092\u8fd4\u3057\u3066\u3001&#8221;\u3042\u306a\u305f\u306e\u4f01\u696d\u306f\u79c1\u305f\u3061\u3078\u306e\u6295\u8cc7\u3092\u3053\u3046\u898b\u3066\u3044\u307e\u3059\u3088 &#8220;\u3068\u8a00\u3046\u3068\u3001\u3059\u3054\u3044\u4f1a\u8a71\u306e\u304d\u3063\u304b\u3051\u306b\u306a\u308a\u307e\u3059\u306d\u3002<\/p>\n\n<p>\u6295\u8cc7\u53ce\u76ca\u7387\u304c\u3069\u306e\u3088\u3046\u306b\u5411\u4e0a\u3057\u3066\u3044\u308b\u304b\u3092\u793a\u3057\u3001\u5c06\u6765\u306e\u6539\u5584\u70b9\u3092\u7a81\u304d\u6b62\u3081\u308b\u305f\u3081\u306b\u6d3b\u7528\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">QuestionPro \u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/h2>\n\n<p>\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\uff08CLF\uff09\u306f\u3001\u4f01\u696d\u304c\u6d88\u8cbb\u8005\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u76e3\u8996\u3057\u3001\u53cd\u5fdc\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3059\u308bQuestionPro CX\u306e\u6a5f\u80fd\u3067\u3042\u308b\u3002 \u3053\u306e\u30c4\u30fc\u30eb\u3092\u4f7f\u3046\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u82e6\u60c5\u306b\u7b54\u3048\u3001\u554f\u984c\u3092\u89e3\u6c7a\u3057\u3001\u5546\u54c1\u3068\u30b5\u30fc\u30d3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>QuesionPro CX\u306e\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u4ee5\u4e0b\u306e\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\uff1a<\/p>\n\n<ul>\n<li>\u9867\u5ba2\u306e\u8b58\u5225<\/li>\n\n\n\n<li>\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306e\u60c5\u5831\u53ce\u96c6<\/li>\n\n\n\n<li>\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u81ea\u52d5\u5316\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u52b9\u7387\u7684\u306a\u30b1\u30fc\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3059\u308b<\/li>\n\n\n\n<li>\u793e\u5185\u306e\u554f\u984c\u70b9\u306e\u6d17\u3044\u51fa\u3057<br\/><\/li>\n<\/ul>\n\n<p>QuestionPro CX\u306e\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u6a5f\u80fd\u306f\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u306e\u53ce\u96c6\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3057\u3001\u884c\u52d5\u306b\u79fb\u3059\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002 \u4f01\u696d\u304c<a href=\"https:\/\/www.questionpro.com\/blog\/key-performance-indicators\/\">\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19<\/a>\uff08KPI\uff09\u3092\u8ffd\u8de1\u3057\u3001\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u9078\u629e\u3092\u3059\u308b\u306e\u3092\u652f\u63f4\u3059\u308b\u305f\u3081\u3001\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3055\u307e\u3056\u307e\u306a\u5206\u6790\u304a\u3088\u3073\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n<p>\u307e\u305f\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3084\u901a\u77e5\u3092\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u3067\u8a2d\u5b9a\u3057\u3001\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u30d7\u30ed\u30bb\u30b9\u3092\u958b\u59cb\u3057\u305f\u308a\u3001\u554f\u984c\u3092\u9069\u5207\u306a\u30c1\u30fc\u30e0\u3084\u90e8\u7f72\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u9867\u5ba2\u5bfe\u5fdc\u3084\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u7d50\u8ad6<\/h2>\n\n<p>\u884c\u52d5\u3092\u8d77\u3053\u3055\u306a\u3051\u308c\u3070\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u306f\u5358\u306a\u308b\u8a00\u8449\u3084\u6570\u5b57\u306b\u904e\u304e\u307e\u305b\u3093\u3002 \u751f\u7523\u7684\u306a\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d7\u30ed\u30bb\u30b9\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u306f\u3001\u65b0\u3057\u3044\u30c7\u30fc\u30bf\u306e\u6d1e\u5bdf\u3092\u767a\u898b\u3057\u305f\u5f8c\u3001\u3059\u3050\u306b\u9867\u5ba2\u306b\u5bfe\u5fdc\u3057\u3001\u5909\u66f4\u3092\u5b9f\u884c\u3059\u308b\u305f\u3081\u306b\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n<p>\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f7f\u3063\u3066\u304a\u5ba2\u69d8\u304b\u3089\u60c5\u5831\u3092\u5f97\u308b\u3053\u3068\u3067\u3001\u4f1a\u793e\u306e\u65b9\u5411\u6027\u3092\u8003\u3048\u305f\u308a\u3001\u6700\u9ad8\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u6539\u5584\u304c\u5fc5\u8981\u306a\u7b87\u6240\u3092\u7279\u5b9a\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 QuestionPro CX\u3092\u4f7f\u3048\u3070\u3001\u7406\u60f3\u7684\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3068\u5834\u6240\u3067\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b\u3053\u3068\u304c\u3001\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u7c21\u5358\u306b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n<p>QuestionPro CX\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u6e2c\u5b9a\u3001\u30aa\u30fc\u30eb\u30b6\u30eb\u30fc\u30d7\u306e3\u3064\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u542b\u3080\u3001CX\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306e\u3059\u3079\u3066\u306e\u69cb\u6210\u8981\u7d20\u3092\u5099\u3048\u305f\u3001\u5e02\u5834\u3067<strong>\u552f\u4e00\u306e<\/strong> <strong>CX\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/strong>\u3067\u3059\uff1a<\/p>\n\n<ul>\n<li>\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0<\/li>\n\n\n\n<li><a href=\"https:\/\/www.questionpro.com\/cx\/closed-loop\/case-management.html\" target=\"_blank\" rel=\"noreferrer noopener\">\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u30b7\u30b9\u30c6\u30e0<\/a><\/li>\n\n\n\n<li>CX\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0<\/li>\n\n\n\n<li>NPS+<\/li>\n\n\n\n<li>\u304a\u5ba2\u69d8\u306e\u58f0<\/li>\n\n\n\n<li>\u30c1\u30a7\u30f3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\/\u30a4\u30f3\u30d7\u30ea\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3<\/li>\n\n\n\n<li>\u8a55\u5224<\/li>\n\n\n\n<li>\u30aa\u30fc\u30c8\u30a8\u30c3\u30af\u30b9<\/li>\n<\/ul>\n\n<p>QuestionPro CX\u3067\u306f\u3001\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u3002 \u88fd\u54c1\u304c\u6c17\u306b\u5165\u3089\u306a\u3044\u4eba\u3054\u3068\u306b\u30c1\u30b1\u30c3\u30c8\u3092\u4f5c\u308a\u3001\u9069\u5207\u306a\u62c5\u5f53\u8005\u306b\u9001\u308a\u3001\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u306e\u3088\u3046\u306a\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u3042\u306a\u305f\u306e\u30b5\u30a4\u30c8\u304b\u3089\u53bb\u3063\u3066\u3044\u304f\u4eba\u306e\u6570\u3092\u6e1b\u3089\u3057\u3001\u6700\u7d42\u7684\u306b\u306f\u6279\u5224\u7684\u306a\u4eba\u305f\u3061\u3092\u3042\u306a\u305f\u306e\u6700\u5927\u306e\u30d5\u30a1\u30f3\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u4eca\u3059\u3050QuestionPro CX\u306e\u5229\u7528\u3092\u958b\u59cb\u3057\u307e\u3057\u3087\u3046\uff01<\/p>\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><button>\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/button><\/a>      <\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u73fe\u5728\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u3084\u30aa\u30d5\u30e9\u30a4\u30f3 [&hellip;]<\/p>\n","protected":false},"author":41,"featured_media":781734,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194,1188],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - 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