{"id":792996,"date":"2023-04-18T18:44:37","date_gmt":"2023-04-19T01:44:37","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%9e%e3%83%83%e3%83%94%e3%83%b3%e3%82%b0%ef%bc%9a%e3%82%88%e3%82%8a%e5%bc%b7\/"},"modified":"2023-05-19T18:05:56","modified_gmt":"2023-05-19T18:05:56","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%9e%e3%83%83%e3%83%94%e3%83%b3%e3%82%b0%ef%bc%9a%e3%82%88%e3%82%8a%e5%bc%b7","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%9e%e3%83%83%e3%83%94%e3%83%b3%e3%82%b0%ef%bc%9a%e3%82%88%e3%82%8a%e5%bc%b7\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d4\u30f3\u30b0\uff1a\u3088\u308a\u5f37\u56fa\u306a\u9867\u5ba2\u95a2\u4fc2\u69cb\u7bc9\u306e\u305f\u3081\u306e\u6d3b\u7528\u6cd5\uff5c\u706b\u66dcCX\u611f\u60f3\u6587"},"content":{"rendered":"\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d4\u30f3\u30b0\u306f\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002 \u4eca\u65e5\u306e\u9867\u5ba2\u306f\u3001\u9769\u65b0\u7684\u306a\u4f01\u696d\uff08\u540d\u524d\u306f\u3053\u3061\u3089\uff09\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u304c\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u9ad8\u3044\u30cf\u30fc\u30c9\u30eb\u306b\u5230\u9054\u3059\u308b\u3053\u3068\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002 \u307e\u305f\u3001\u304a\u5ba2\u69d8\u306e\u8981\u671b\u3084\u30cb\u30fc\u30ba\u3092\u5148\u53d6\u308a\u3059\u308b\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u5bfe\u5fdc\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002 \u65b0\u3057\u3044\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u9867\u5ba2\u3068\u52b9\u679c\u7684\u306b\uff08\u305d\u3057\u3066\u6709\u76ca\u306b\uff09\u95a2\u308f\u308b\u305f\u3081\u306b\u306f\u3001\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u9867\u5ba2\u304b\u3089\u63d0\u4f9b\u3055\u308c\u308b\u884c\u52d5\u3084\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u300c\u898b\u3066\u300d\u884c\u52d5\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u306e\u3067\u3059\u3002  <\/p>\n\n<p>\u30de\u30fc\u30b1\u30bf\u30fc\u3068\u3057\u3066\u3001\u79c1\u305f\u3061\u306f\u7686\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u8a08\u753b\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u3053\u308c\u306b\u5bfe\u3057\u3066\u5b9f\u884c\u3059\u308b\u306e\u306f\u898b\u305f\u76ee\u4ee5\u4e0a\u306b\u96e3\u3057\u3044\u3082\u306e\u3067\u3059\u3002 \u3067\u306f\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3068\u30aa\u30d5\u30e9\u30a4\u30f3\u3092\u884c\u304d\u6765\u3059\u308b\u6c17\u307e\u3050\u308c\u306a\u6d88\u8cbb\u8005\u3001\u305d\u3057\u3066\u5b9f\u306f\u300c\u8cb7\u3044\u7269\u300d\u306e\u4ed5\u65b9\u304c\u9055\u3046\u3068\u3044\u3046\u3053\u3068\u3092\u8003\u3048\u306a\u3044\u6d88\u8cbb\u8005\u306b\u3001\u3069\u306e\u3088\u3046\u306b\u5bfe\u51e6\u3059\u308c\u3070\u3088\u3044\u306e\u3067\u3057\u3087\u3046\u304b\u3002 \u901a\u3058\u3066\u3001\u7d20\u6674\u3089\u3057\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u5275\u9020\u3059\u308b\u3053\u3068\u3067  <\/p>\n\n<ol>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d4\u30f3\u30b0\u306f\u3001\u9867\u5ba2\u306e\u7406\u6027\u3068\u611f\u60c5\u306e\u4e21\u9762\u3092\u300c\u898b\u308b\u300d\u305f\u3081\u306e\u3082\u306e\u3067\u3059\u3002<\/li>\n\n\n\n<li>\u30c1\u30e3\u30cd\u30eb\u3092\u8d85\u3048\u305f\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u4f1d\u9054\u3001\u7ba1\u7406\u3001\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306eCRM\/\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30a4\u30f3\u30d5\u30e9\u3002<\/li>\n\n\n\n<li>\u7d44\u7e54\u7684\u306a\u9023\u643a\u3068\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u3088\u308a\u3001\u5f93\u696d\u54e1\u304c\u30d6\u30e9\u30f3\u30c9\u306b\u547d\u3092\u5439\u304d\u8fbc\u3080\u529b\u3092\u3064\u3051\u308b\u3002<\/li>\n\n\n\n<li>\u30d6\u30e9\u30f3\u30c9\u4f53\u9a13\u5168\u4f53\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u7d99\u7d9a\u7684\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3002<\/li>\n\n\n\n<li>ROI\u3092\u8a3c\u660e\u3057\u3001\u6210\u529f\u3092\u5171\u6709\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3068\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3002<\/li>\n<\/ol>\n\n<p>\u4eca\u65e5\u306f\u3001\u6700\u521d\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u3042\u308b\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d4\u30f3\u30b0\u300d\u306b\u7126\u70b9\u3092\u5f53\u3066\u307e\u3059\u3002 \u3053\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u306f\u3001\u304a\u5ba2\u69d8\u304c\u4f55\u3092\u8003\u3048\u3001\u4f55\u3092\u611f\u3058\u3001\u4f55\u3092\u3057\u3066\u3044\u308b\u306e\u304b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306b\u91cd\u70b9\u3092\u7f6e\u304d\u3001\u304a\u5ba2\u69d8\u304c<a href=\"https:\/\/www.questionpro.com\/blog\/your-brand-promise\/\">\u30d6\u30e9\u30f3\u30c9\u30d7\u30ed\u30df\u30b9\u3092<\/a>\u63d0\u4f9b\u3059\u308b\u969b\u306b\u3001\u5bfe\u8a71\u3057\u3001\u5171\u6709\u3059\u308b\u3053\u3068\u3092\u8003\u3048\u307e\u3059\u3002  <\/p>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d4\u30f3\u30b0\uff1a\u4f55\u304b\u3089\u59cb\u3081\u308c\u3070\u3044\u3044\u306e\u304b\uff1f<\/h2>\n\n<p><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30c3\u30d4\u30f3\u30b0\u306f <\/strong>\u30014\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u69cb\u6210\u3055\u308c\u3066\u3044\u307e\u3059\uff1a  <\/p>\n<div class=\"wp-block-image is-style-default\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2023\/04\/Customer-Experience-Mapping-Steps.jpg\" alt=\"\" class=\"wp-image-787801\" width=\"747\" height=\"323\"\/><\/figure><\/div>\n<p>\u30ea\u30b5\u30fc\u30c1\u3001\u53e3\u30b3\u30df\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u3092\u901a\u3058\u3066\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u77e5\u308b\u300c\u30d7\u30ec\u30b7\u30e7\u30c3\u30d7\u300d\u306e\u6bb5\u968e\u304b\u3089\u3001\u8cfc\u5165\u307e\u3067\u306e\u7d4c\u8def\u3084\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u898b\u308b\u3053\u3068\u304b\u3089\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u59cb\u307e\u308a\u307e\u3059\u3002  <\/p>\n\n<blockquote class=\"wp-block-quote\">\n<p>\u304a\u5ba2\u69d8\u306e60\uff5e70\uff05\u306f\u3001\u3042\u306a\u305f\u306e\u30b5\u30a4\u30c8\u3084\u5e97\u8217\u306b\u6765\u308b\u524d\u306b\u3001\u3059\u3067\u306b\u6b32\u3057\u3044\u3082\u306e\u3092\u77e5\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u3054\u5b58\u77e5\u3067\u3059\u304b\uff1f  <\/p>\n<\/blockquote>\n\n<p>\u305d\u306e\u305f\u3081\u306b\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/customer-segmentation-2\/\">\u9867\u5ba2<\/a>\u30bb\u30b0\u30e1\u30f3\u30c8\u306e\u5fc3\u7406\u30fb\u4eba\u7269\u50cf\u3092\u4f5c\u308a\u3001\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002 \u30bb\u30b0\u30e1\u30f3\u30c8\u3054\u3068\u306b\u884c\u52d5\u3084\u611f\u60c5\u3001\u76ee\u7684\u304c\u7570\u306a\u308b\u305f\u3081\u3001\u307e\u305a\u306f\u5404\u30b0\u30eb\u30fc\u30d7\u306e\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u884c\u3044\u307e\u3059\u3002  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\u826f\u3044\u7d4c\u9a13\u3082\u60aa\u3044\u7d4c\u9a13\u3082\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3092\u901a\u3058\u3066\u5e83\u304f\u5171\u6709\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002  <\/p>\n\n<p>\u5b9f\u969b\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u4f5c\u696d\u306f\u3001\u8ab0\u304c\u5b9f\u969b\u306b\u304a\u5ba2\u69d8\u306b\u89e6\u308c\u3066\u3044\u308b\u306e\u304b\u3001\u30bf\u30c3\u30c1\u306e\u300c\u68da\u5378\u3057\u300d\u3092\u3059\u308b\u3053\u3068\u304b\u3089\u59cb\u307e\u308a\u307e\u3059\u3002 \u304b\u306a\u308a\u306e\u30b5\u30d7\u30e9\u30a4\u30ba\u306b\u306a\u308a\u307e\u3059\uff01<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/jtjproi_97ad2uLarY_tcY7aEKPfONeJdXWs7o9X8ets77BAXnB9YTH7-g05DYm8GXUTeSIKemrTiRZjir40tNyiM6eUz8xRRdTksrQ7DfnOWCM7EmAPAT6p-fTRt_nbjdtpaVYQQ9zACPTEhiFC7mQ\" alt=\"\"\/><\/figure><\/div>\n<p>\u4e00\u822c\u7684\u306b\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-surveys\/\">\u9867\u5ba2\u30a2\u30f3\u30b1\u30fc\u30c8\u3084<\/a>\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3084\u5e97\u8217\u3067\u9867\u5ba2\u3068\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u8a18\u9332\u3057\u305f\u89b3\u5bdf\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u3082\u542b\u307e\u308c\u307e\u3059\u3002 \u3055\u3089\u306b\u3001\u9867\u5ba2\u3068\u63a5\u3059\u308b\u5f93\u696d\u54e1\u3068\u306e\u3084\u308a\u53d6\u308a\u3084\u610f\u898b\u3092\u628a\u63e1\u3057\u3001\u5f7c\u3089\u306e\u8996\u70b9\u3092\u5f15\u304d\u51fa\u3059\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002 \u3053\u308c\u306b\u52a0\u3048\u3066\u3001\u4f1a\u793e\u306e\u696d\u52d9\u3001\u30d7\u30ed\u30bb\u30b9\u3001\u30dd\u30ea\u30b7\u30fc\u306e\u5206\u6790\u306b\u3088\u308a\u3001\u74b0\u5883\u3092360\u5ea6\u898b\u6e21\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002  <\/p>\n\n<p>\u3053\u308c\u304c\u5b8c\u6210\u3059\u308b\u3068\u3001\u9867\u5ba2\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306b\u304a\u3051\u308b\u611f\u60c5\u7684\u8981\u7d20\u3068\u5408\u7406\u7684\u8981\u7d20\u3092\u8996\u899a\u7684\u306b\u63d0\u793a\u3057\u305f\u8a73\u7d30\u306a\u30de\u30c3\u30d7\u304c\u5b8c\u6210\u3057\u307e\u3059\u3002 \u4f55\u304c\u559c\u3070\u308c\u3066\u3044\u308b\u306e\u304b\u3001\u4f55\u304c\u82e6\u75db\u306b\u306a\u3063\u3066\u3044\u308b\u306e\u304b\u3001\u307e\u305f\u3001\u300c\u771f\u5b9f\u300d\u306e\u91cd\u8981\u306a\u610f\u601d\u6c7a\u5b9a\u306e\u77ac\u9593\u304c\u6d6e\u304d\u5f6b\u308a\u306b\u306a\u308b\u306f\u305a\u3067\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u4f8b\uff1a<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u3053\u308c\u3089\u306e\u4f8b\u3067\u306f\u3001\u4f01\u696d\u304c\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3057\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u6700\u9069\u5316\u3057\u3001\u6700\u7d42\u7684\u306b<a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\">\u9867\u5ba2\u6e80\u8db3<\/a>\u5ea6\u3092\u9ad8\u3081\u308b\u306e\u306b\u5f79\u7acb\u3064\u3053\u3068\u304c\u5bb9\u6613\u306b\u7406\u89e3\u3067\u304d\u307e\u3059\u3002<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/vu2IjjVhexNr6Bi_Y-X8QIrAwbWvaHdW98IqMyR1gXs2KyuR3X5J5NcXJXuYm38ZskAFyPNAjqZ8XAwWhaniVkqwzkwsfQNweuetXV56xfO_R6-C_SY4EjcugM6oRuOzMx2MHLok2t6aggLemnk0bK8\" alt=\"\"\/><\/figure><\/div>\n<p><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u300c\u30b9\u30c8\u30fc\u30ea\u30fc\u30e9\u30a4\u30f3\u300d\u8a73\u7d30<\/strong><\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/P44W-BsTiLtIzOQnR6-5j-EnF5LaNV1ve3pm_5TqW_fmLumpRtsKBccfMJ1GeN8kyq5hXnCywngrJu18kMqsPHLs9yO2FSqq_oN3V6pX6qOX1DuZTuH8INfD_VmD1O9a5--4WWoq0qY4-eSYOiSIY1A\" alt=\"\"\/><\/figure><\/div>\n<p>\u3053\u308c\u306f\u3001\u88cf\u4ed8\u3051\u3068\u306a\u308b\u4e8b\u5b9f\u3084\u753b\u50cf\u3068\u3068\u3082\u306b\u3001\u7d44\u7e54\u304c\u3001\u4f55\u3092\u5909\u3048\u308b\u5fc5\u8981\u304c\u3042\u308a\u3001\u305d\u308c\u304c\u9867\u5ba2\u4f53\u9a13\u306b\u3069\u306e\u3088\u3046\u306b\u5f71\u97ff\u3059\u308b\u304b\u3092\u8a73\u7d30\u306a\u30ec\u30d9\u30eb\u3067\u300c\u898b\u308b\u300d\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002 \u6539\u5584\u3055\u308c\u305f\u30d7\u30ed\u30bb\u30b9\u3078\u79fb\u884c\u3059\u308b\u305f\u3081\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3068\u306a\u308b\u3002  <\/p>\n\n<p>\u591a\u304f\u306e\u7d44\u7e54\u3067\u306f\u3001\u30de\u30c3\u30d7\u3092\u77ed\u3044\u30d3\u30c7\u30aa\u306b\u5909\u63db\u3057\u3066\u3001\u73fe\u5728\u306e\u9867\u5ba2\u4f53\u9a13\u3068\u3001\u30ae\u30e3\u30c3\u30d7\u304c\u57cb\u307e\u308a\u6539\u5584\u3055\u308c\u305f\u5f8c\u306e\u4f53\u9a13\u3092\u7d99\u7d9a\u7684\u306b\u8996\u899a\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<p>\u65b0\u3057\u3044\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u5358\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u58ca\u308c\u305f\u30ea\u30f3\u30af\u3092\u4fee\u6b63\u3059\u308b\u3053\u3068\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u304a\u5ba2\u69d8\u306e\u611f\u60c5\u3001\u884c\u52d5\u3001\u52d5\u6a5f\u3092\u5341\u5206\u306b\u7406\u89e3\u3057\u3001\u3088\u308a\u77ed\u304f\u3001\u3088\u308a\u53ce\u76ca\u6027\u306e\u9ad8\u3044\u8cfc\u5165\u307e\u3067\u306e\u7d4c\u8def\u3068\u7d99\u7d9a\u7684\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u751f\u307f\u51fa\u3059\u65b0\u3057\u3044\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30c7\u30b6\u30a4\u30f3\u3059\u308b\u3053\u3068\u306a\u306e\u3067\u3059\u3002  <\/p>\n\n<h2 class=\"wp-block-heading\"><strong>\u6b21\u306e\u30b9\u30c6\u30c3\u30d7 &#8211; \u30de\u30c3\u30d4\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u3069\u306e\u3088\u3046\u306b\u6539\u5584\u3092\u63a8\u9032\u3059\u308b\u306e\u304b\uff1f<\/strong><\/h2>\n\n<p>\u3053\u306e\u30de\u30c3\u30d7\u306f\u3001\u884c\u52d5\u306e\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u3001\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u3092\u63a8\u9032\u3059\u308b\u305f\u3081\u306e\u88dc\u52a9\u3068\u306a\u308a\u307e\u3059\uff1a  <\/p>\n\n<ol>\n<li>\u9867\u5ba2\u3068\u63a5\u3059\u308b\u3042\u3089\u3086\u308b\u5834\u6240\u3067\u3001\u7d44\u7e54\u5168\u4f53\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002  <\/li>\n\n\n\n<li>\u3088\u308a\u826f\u3044\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u3059\u3079\u3066\u306e\u30e1\u30c7\u30a3\u30a2\u3068\u90e8\u7f72\u3067\u7d44\u7e54\u306e\u8db3\u4e26\u307f\u3092\u305d\u308d\u3048\u308b\u3002 \u3053\u308c\u304c\u6700\u3082\u91cd\u8981\u306a\u76ee\u7684\u3067\u3059\uff01<\/li>\n\n\n\n<li>\u30d5\u30a9\u30fc\u30ab\u30b9\u8cfc\u5165\u6642\u3084\u518d\u8cfc\u5165\u6642\u3060\u3051\u3067\u306a\u304f\u3001\u3059\u3079\u3066\u306e\u5834\u9762\u3067\u7d20\u6674\u3089\u3057\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u76ee\u6a19\u3067\u3059\u3002  <\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u7acb\u5834\u306b\u7acb\u3063\u3066\u8003\u3048\u308b\u9867\u5ba2\u4f53\u9a13\u306f\u3001\u9867\u5ba2\u306e\u30bb\u30b0\u30e1\u30f3\u30c8\u3084\u30da\u30eb\u30bd\u30ca\u3001\u500b\u4eba\u306e\u55dc\u597d\uff08\u8208\u5473\u3001\u30e1\u30c7\u30a3\u30a2\u30df\u30c3\u30af\u30b9\u3001\u63a5\u89e6\u983b\u5ea6\u3001\u30b1\u30a4\u30c7\u30f3\u30b9\u3001\u30bf\u30a4\u30df\u30f3\u30b0\u306a\u3069\uff09\u306b\u5fdc\u3058\u3066\u63a8\u9032\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002  <\/li>\n\n\n\n<li>\u30c6\u30b9\u30c8\u3057\u3066\u5b66\u3076\uff1a\u6642\u9593\u3068\u5171\u306b\u5909\u5316\u3059\u308b\u7d99\u7d9a\u7684\u306a\u5b66\u7fd2\u30d7\u30ed\u30bb\u30b9\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002 \u305d\u308c\u306b\u306f\u3001\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3068\u30e1\u30c8\u30ea\u30af\u30b9\u306e\u3042\u308b\u30c6\u30b9\u30c8\u30a2\u30f3\u30c9\u30e9\u30fc\u30f3\u30ba\u306e\u6587\u5316\u304c\u5fc5\u8981\u3067\u3059\u3002  <\/li>\n<\/ol>\n\n<p>\u4e00\u8cab\u3057\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5bfe\u8a71\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3092\u7406\u89e3\u3057\u3001\u8a55\u4fa1\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3059\u3068\u3001\u4f01\u696d\u306f\u8ca1\u52d9\u7684\u306b\u826f\u3044\u7d50\u679c\u3092\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">SuiteCX by QuestionPro\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u306b\u3069\u306e\u3088\u3046\u306b\u5f79\u7acb\u3064\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/h3>\n\n<p>\u5f53\u793e\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u65b9\u6cd5\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u4f5c\u6210\u30fb\u53ef\u8996\u5316\u3057\u3001\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3057\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u6700\u9069\u5316\u3057\u3066\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u958b\u767a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>QuestionPro CX\u306f\u3001\u5f53\u793e\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30e3\u30cd\u30eb\u306a\u3069\u3001\u8907\u6570\u306e<a href=\"https:\/\/www.questionpro.com\/blog\/customer-touchpoints\/\">\u9867\u5ba2\u63a5\u70b9\u306b\u304a\u3051\u308b<\/a>\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002<\/p>\n\n<div style=\"background-color:#ffffff;text-align:center\" class=\"wp-block-genesis-blocks-gb-cta gb-block-cta\"><div class=\"gb-cta-content\"><h2 class=\"gb-cta-title gb-font-size-32\" style=\"color:#32373c\">\u5e02\u5834\u3067\u6700\u3082\u30d1\u30ef\u30d5\u30eb\u306a<strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067<\/strong>\u3001\u30da\u30eb\u30bd\u30ca\u30d9\u30fc\u30b9\u306e\u65c5\u3092\u7c21\u5358\u306b\u53ef\u8996\u5316\u3067\u304d\u307e\u3059\u3002<a href=\"https:\/\/www.questionpro.com\/customer-journey-mapping-software\/#cxContactUs\"><\/a><\/h2><div class=\"gb-cta-text gb-font-size-32\" style=\"color:#32373c\"><p><\/p><\/div><\/div><div class=\"gb-cta-button\"><a href=\"https:\/\/www.questionpro.com\/customer-journey-mapping-software\/\" target=\"_self\" rel=\"noopener noreferrer\" class=\"gb-button gb-button-shape-rounded gb-button-size-medium\" 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