{"id":793143,"date":"2022-06-28T09:00:28","date_gmt":"2022-06-28T16:00:28","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e9%a1%a7%e5%ae%a2%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%83%97%e3%83%ad%e3%82%bb%e3%82%b9%ef%bc%9a%e9%a1%a7%e5%ae%a2%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%83%97%e3%83%ad%e3%82%bb%e3%82%b9%e3%81%a8\/"},"modified":"2022-06-28T09:00:28","modified_gmt":"2022-06-28T09:00:28","slug":"%e9%a1%a7%e5%ae%a2%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%83%97%e3%83%ad%e3%82%bb%e3%82%b9%ef%bc%9a%e9%a1%a7%e5%ae%a2%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%83%97%e3%83%ad%e3%82%bb%e3%82%b9%e3%81%a8","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%83%97%e3%83%ad%e3%82%bb%e3%82%b9%ef%bc%9a%e9%a1%a7%e5%ae%a2%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%83%97%e3%83%ad%e3%82%bb%e3%82%b9%e3%81%a8\/","title":{"rendered":"\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30bb\u30b9\uff1a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30bb\u30b9\u3068\u306f\u4f55\u304b\u3001\u3069\u306e\u3088\u3046\u306b\u5b9f\u88c5\u3059\u308b\u304b"},"content":{"rendered":"<p>\u3088\u308a\u8981\u6c42\u306e\u53b3\u3057\u3044\u898b\u8fbc\u307f\u5ba2\u304c\u5897\u3048\u3001\u307e\u3059\u307e\u3059\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4e16\u754c\u3067\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30bb\u30b9\u306f\u3053\u308c\u3089\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3068\u306a\u308a\u307e\u3059\u3002 \u305d\u306e\u305f\u3081\u3001\u3053\u306e\u77ed\u3044\u8a18\u4e8b\u3067\u306f\u3001\u3053\u306e\u65b9\u6cd5\u8ad6\u306b\u3064\u3044\u3066\u77e5\u3063\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308b\u3059\u3079\u3066\u306e\u3053\u3068\u3092\u5b66\u3073\u3001\u3088\u308a\u6e80\u8db3\u3057\u3001\u5fe0\u5b9f\u306a\u9867\u5ba2\u3092\u751f\u307f\u51fa\u3059\u305f\u3081\u306b\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u5c0e\u5165\u3059\u308b\u305f\u3081\u306e\u3044\u304f\u3064\u304b\u306e\u30a2\u30a4\u30c7\u30a2\u3092\u3054\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u307e\u305a\u306f\u57fa\u672c\u7684\u306a\u3068\u3053\u308d\u304b\u3089\uff1a<\/p>\n<h2>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30bb\u30b9\u3068\u306f\uff1f<\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30bb\u30b9\u3068\u306f\u3001\u5f53\u793e\u30d6\u30e9\u30f3\u30c9\u304c\u63d0\u4f9b\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3084\u88fd\u54c1\u306e\u5165\u624b\u306b\u95a2\u5fc3\u3092\u6301\u3064\u4eba\u3005\u306e\u6e80\u8db3\u5ea6\u3092\u4fdd\u8a3c\u3059\u308b\u305f\u3081\u306b\u5b9f\u65bd\u3055\u308c\u308b\u4e00\u9023\u306e\u30b9\u30c6\u30c3\u30d7\u3084\u63aa\u7f6e\u306b\u4e0e\u3048\u3089\u308c\u308b\u540d\u79f0\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u7a2e\u306e\u30d7\u30ed\u30bb\u30b9\u306b\u306f\u3001\u901a\u5e38\u3001\u3055\u307e\u3056\u307e\u306a\u65b9\u6cd5\u8ad6\u3084\u6280\u8853\u304c\u542b\u307e\u308c\u3001\u30d3\u30b8\u30cd\u30b9\u30de\u30cd\u30b8\u30e3\u30fc\u304c<a href=\"https:\/\/www.questionpro.com\/blog\/consumer-behavior-definition\/\">\u6d88\u8cbb\u8005\u884c\u52d5\u3092<\/a>\u3088\u308a\u3088\u304f\u7406\u89e3\u3057\u3001\u305d\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3059\u308b\u884c\u52d5\u3092\u78ba\u7acb\u3067\u304d\u308b\u3088\u3046\u306b\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u3088\u3046\u306a\u8a55\u4fa1\u3092\u3088\u308a\u52b9\u7387\u7684\u304b\u3064\u30b7\u30f3\u30d7\u30eb\u306b\u5b9f\u65bd\u3059\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u30c4\u30fc\u30eb\u304c\u3001\u3042\u306a\u305f\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b  <a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/a>\u3092\u7d20\u65e9\u304f\u8996\u899a\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <a href=\"https:\/\/www.questionpro.com\/blog\/customer-touchpoints\/\">\u9867\u5ba2\u63a5\u70b9<\/a> \u306e\u9593\u306b\u3001\u305d\u308c\u305e\u308c\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u30d7\u30ed\u30bb\u30b9\u304c\u3042\u308b\u304b\u3069\u3046\u304b\u3092\u5224\u65ad\u3057\u307e\u3059\u3002<\/p>\n<h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u30fb\u30d7\u30ed\u30bb\u30b9\u306e\u91cd\u8981\u6027<\/h2>\n<p>\u304a\u5ba2\u69d8\u3068\u306e\u95a2\u4fc2\u306f\u3001\u8ab2\u91d1\u3092\u5897\u3084\u305d\u3046\u3068\u3059\u308b\u3068\u304d\u3084\u3001\u4f55\u304b\u76ee\u6a19\u3092\u9054\u6210\u3057\u3088\u3046\u3068\u3059\u308b\u3068\u304d\u306b\u3001\u3057\u3070\u3057\u3070\u8003\u616e\u3055\u308c\u306a\u3044\u90e8\u5206\u3067\u3059\u3002 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href=\"https:\/\/www.questionpro.com\/blog\/customer-service\/\">\u63a5\u5ba2\u3092<\/a>\u884c\u3046\u3053\u3068\u3067\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\uff1a<\/p>\n<ul>\n<li>\u30d6\u30e9\u30f3\u30c9\u8a8d\u77e5\u5ea6\u306e\u5411\u4e0a<\/li>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30ec\u30d3\u30e5\u30fc\u30b5\u30a4\u30c8\u3067\u306e\u5b58\u5728\u611f\u3068\u30b9\u30b3\u30a2\u306e\u5411\u4e0a<\/li>\n<li>\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306b\u3088\u308b\u30af\u30c1\u30b3\u30df\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u4fc3\u9032<\/li>\n<li>\u9867\u5ba2\u7dad\u6301\u7387\u306e\u5411\u4e0a<\/li>\n<li>\u8ab2\u91d1\u984d\u306e\u5897\u52a0\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\u3084\u30af\u30ed\u30b9\u30bb\u30eb\u306e\u4fc3\u9032<\/li>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/li>\n<\/ul>\n<h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30bb\u30b9\u3092\u4f5c\u6210\u307e\u305f\u306f\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u30b9\u30c6\u30c3\u30d7<\/h2>\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30bb\u30b9\u3092\u78ba\u7acb\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30cb\u30fc\u30ba\u3068\u76ee\u7684\u3092\u8003\u3048\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u696d\u7a2e\u3084\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u3042\u308a\u65b9\u3092\u5e38\u306b\u76e3\u8996\u3057\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u3001\u4e00\u5b9a\u306e\u624b\u9806\u3092\u8e0f\u3080\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<h3>1- 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href=\"https:\/\/www.questionpro.com\/blog\/service-quality\/\">\u30b5\u30fc\u30d3\u30b9\u306e<\/a>\u8cea\u306b\u4e0e\u3048\u3066\u3044\u308b\u5f71\u97ff\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u308c\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u305d\u308c\u306f\u3001\u304a\u5ba2\u3055\u307e\u304c\u4f53\u9a13\u3057\u3066\u3044\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u76f4\u7d50\u3057\u3066\u3044\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/li>\n<li>\u7d50\u679c\u306b\u76f4\u7d50\u3059\u308b\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u3042\u308b\u304b\uff1f<\/li>\n<li>\u4eba\u306e\u6642\u9593\u3092\u6295\u8cc7\u3059\u308b\u3053\u3068\u306f\u3001\u5f97\u3089\u308c\u308b\u5229\u76ca\u306b\u5bfe\u3057\u3066\u610f\u5473\u304c\u3042\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/li>\n<li>\u3053\u308c\u3092\u52b9\u7387\u5316\u3059\u308b\u65b9\u6cd5\u8ad6\u3084\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u306a\u3044\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306f\u3001\u73fe\u5728\u306e\u30d7\u30e9\u30f3\u3092\u8a55\u4fa1\u3059\u308b\u969b\u306b\u81ea\u554f\u81ea\u7b54\u3059\u308b\u3053\u3068\u306e\u307b\u3093\u306e\u4e00\u90e8\u3067\u3059\u3002\u81ea\u5206\u81ea\u8eab\u306b\u6b63\u76f4\u306b\u306a\u308a\u3001\u7b54\u3048\u3092\u88cf\u4ed8\u3051\u308b\u30c7\u30fc\u30bf\u3092\u6301\u3064\u3053\u3068\u304c\u3001\u3069\u306e\u30d1\u30fc\u30c4\u3092\u6b8b\u3057\u3001\u3069\u306e\u30d1\u30fc\u30c4\u3092\u4ea4\u63db\u3059\u308b\u304b\u3092\u6c7a\u5b9a\u3059\u308b\u969b\u306e\u9375\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<h3>2- \u76ee\u6a19\u3068KPI\u3092\u8a2d\u5b9a\u3059\u308b<\/h3>\n<p>\u3069\u3093\u306a\u30d7\u30ed\u30bb\u30b9\u306b\u3082\u3001\u660e\u78ba\u306a\u76ee\u7684\u3068\u3001\u305d\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u304c\u5fc5\u8981\u3067\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u5206\u91ce\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u30fb\u30d7\u30ed\u30bb\u30b9\u306e\u5404\u6bb5\u968e\u306b\u304a\u3051\u308b\u5931\u6557\u3084\u6a5f\u4f1a\u3092\u691c\u51fa\u3059\u308b\u969b\u306b\u975e\u5e38\u306b\u6709\u52b9\u306aKPI\u304c\u6570\u591a\u304f\u5b58\u5728\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306eKPI\u306f\u696d\u754c\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u3053\u308c\u3089\u306f\u591a\u304f\u306e\u4f01\u696d\u3067\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u3082\u306e\u306b\u904e\u304e\u307e\u305b\u3093\uff1a<br \/>\n\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff08CSAT\uff09\uff1a<\/p>\n<ul>\n<li><a href=\"https:\/\/www.questionpro.com\/nps-calculator\/\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2<\/a><\/li>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\uff08CES\uff09<\/li>\n<li><a href=\"https:\/\/www.questionpro.com\/blog\/customer-retention-rate\/\">\u9867\u5ba2\u7dad\u6301\u7387<\/a><\/li>\n<li>ROI<\/li>\n<li><a href=\"https:\/\/www.questionpro.com\/blog\/time-to-resolution\/\">Time To Resolution<\/a>(TTR)<\/li>\n<\/ul>\n<p>\u305d\u306e\u591a\u304f\u306f\u5177\u4f53\u7684\u306a\u65b9\u6cd5\u8ad6\u304c\u80cc\u666f\u306b\u3042\u308b\u305f\u3081\u3001\u305d\u308c\u3089\u3092\u7406\u89e3\u3057\u3001\u5b66\u3076\u3053\u3068\u3067\u3001\u81ea\u793e\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30bb\u30b9\u306b\u6700\u3082\u9069\u3057\u305f\u3082\u306e\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>3- \u6b63\u3057\u3044\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u9078\u629e<\/h3>\n<p>\u3053\u306e\u4f5c\u696d\u306e\u591a\u304f\u306f\u3001\u30d7\u30ed\u30bb\u30b9\u306e\u8a55\u4fa1\u3068\u5b9f\u884c\u306e\u305f\u3081\u306b\u663c\u591c\u3092\u554f\u308f\u305a\u6642\u9593\u3092\u6295\u8cc7\u3059\u308b\u5de8\u5927\u306a\u30c1\u30fc\u30e0\u306b\u3088\u3063\u3066\u5b9f\u884c\u3055\u308c\u308b\u5fc5\u8981\u306f\u306a\u3044\u3002 \u5b9f\u306f\u3001\u6b63\u3057\u3044\u9053\u5177\u3092\u4f7f\u3048\u3070\u3001\u6570\u4eba\u306e\u30d7\u30ed\u3067\u3082\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u304c\u53ef\u80fd\u306a\u306e\u3067\u3059\u3002<\/p>\n<p>\u73fe\u5728\u3001QuestionPro CX\u306e\u3088\u3046\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u3042\u308a\u3001\u6700\u521d\u304b\u3089\u6700\u5f8c\u307e\u3067\u3001\u307b\u307c\u81ea\u52d5\u3067\u5e38\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5168\u4f53\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u975e\u5e38\u306b\u76f4\u611f\u7684\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3068\u6a5f\u80fd\u3092\u5099\u3048\u3066\u3044\u308b\u305f\u3081\u3001\u95a2\u4fc2\u8005\u5168\u54e1\u304c\u65b0\u3057\u3044\u65b9\u6cd5\u8ad6\u306e\u63a1\u7528\u3068\u76e3\u8996\u3092\u5bb9\u6613\u306b\u884c\u3048\u308b\u305f\u3081\u3001\u65b0\u3057\u3044\u30d7\u30ed\u30bb\u30b9\u306e\u78ba\u7acb\u304c\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u5f53\u793e\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u305c\u3072\u3053\u3061\u3089\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\uff1a<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><button>\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/button><\/a><\/p>\n<h3>4- \u5f93\u696d\u54e1\u3092\u5dfb\u304d\u8fbc\u307f\u3001\u8a13\u7df4\u3059\u308b<\/h3>\n<p>\u5f93\u696d\u54e1\u307b\u3069\u3001\u9867\u5ba2\u3068\u4f01\u696d\u3092\u3064\u306a\u3050\u91cd\u8981\u306a\u5b58\u5728\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u4e21\u8005\u304c\u3069\u306e\u3088\u3046\u306b\u95a2\u308f\u308a\u5408\u3063\u3066\u3044\u308b\u306e\u304b\u3092\u6700\u3082\u3088\u304f\u77e5\u3063\u3066\u3044\u308b\u306e\u306f\u5f7c\u3089\u3067\u3059\u304b\u3089\u3001\u5f7c\u3089\u304b\u3089\u5b66\u3073\u3001\u5f7c\u3089\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u308b\u3053\u3068\u306f\u3001\u3042\u3089\u3086\u308b\u30d7\u30ed\u30bb\u30b9\u3092\u5b9f\u65bd\u3059\u308b\u4e0a\u3067\u4e0d\u53ef\u6b20\u306a\u8981\u7d20\u3067\u3059\u3002<\/p>\n<p>\u5f93\u696d\u54e1\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u306b\u3088\u3063\u3066\u3001\u5f93\u696d\u54e1\u306e\u610f\u898b\u3092\u7c21\u5358\u306b\u53ce\u96c6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u30aa\u30fc\u30d7\u30f3\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3092\u6301\u3064\u3053\u3068\u3067\u3001\u5f93\u696d\u54e1\u304c\u7387\u76f4\u306b\u81ea\u5df1\u8868\u73fe\u3057\u3001\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u306b\u6539\u5584\u3084\u30a2\u30a4\u30c7\u30a2\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u8a08\u753b\u306e\u6b63\u3057\u3044\u5b9f\u884c\u3092\u5b9f\u73fe\u3057\u3001\u7d50\u679c\u304c\u826f\u597d\u3067\u3042\u308b\u3088\u3046\u306b\u3001\u5b9a\u7fa9\u3055\u308c\u305f\u30d7\u30ed\u30bb\u30b9\u304c\u3067\u304d\u305f\u3089\u3001\u6b63\u3057\u304f\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3059\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>5- \u7d99\u7d9a\u7684\u306a\u6539\u5584\u30d7\u30ed\u30c8\u30b3\u30eb\u3092\u78ba\u7acb\u3059\u308b<\/h3>\n<p>\u63a5\u5ba2\u30d7\u30ed\u30bb\u30b9\u306e\u69cb\u7bc9\u306f\u3001\u4e00\u5ea6\u4f5c\u3063\u3066\u5b9f\u884c\u3059\u308b\u8a08\u753b\u3067\u306f\u306a\u304f\u3001\u5e38\u306b\u9032\u5316\u3059\u308b\u9053\u3067\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u306e\u3067\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u30d7\u30ed\u30bb\u30b9\u3092\u52a0\u3048\u308b\u3053\u3068\u306f\u3001\u305c\u3072\u771f\u5263\u306b\u691c\u8a0e\u3059\u3079\u304d\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u5404\u30b9\u30c6\u30c3\u30d7\u3092\u5e38\u306b\u8a55\u4fa1\u3057\u3001\u65b0\u305f\u306a\u6a5f\u4f1a\u3092\u767a\u898b\u3057\u3001\u60f3\u50cf\u4ee5\u4e0a\u306b\u591a\u3044\u5931\u6557\u306e\u53ef\u80fd\u6027\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001KPI\u306e\u7d76\u3048\u9593\u306a\u3044\u6539\u5584\u3068\u76e3\u8996\u306f\u3001\u3088\u308a\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u3068\u6e80\u8db3\u5ea6\u3092\u4fdd\u8a3c\u3059\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u90e8\u5206\u3067\u3059\u3002<\/p>\n<p>\u5de7\u3044\u3067\u3059\u306d\uff01 \u3053\u308c\u3089\u306e\u60c5\u5831\u306b\u3088\u308a\u3001\u3044\u304f\u3064\u304b\u306e\u7591\u554f\u304c\u89e3\u6d88\u3055\u308c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u958b\u59cb\u3059\u308b\u305f\u3081\u306e\u30d2\u30f3\u30c8\u304c\u5f97\u3089\u308c\u308b\u3053\u3068\u3092\u9858\u3063\u3066\u3044\u307e\u3059\u3002 QuestionPro CX\u306b\u306f\u3001\u9867\u5ba2\u3092\u6e80\u8db3\u3055\u305b\u3001\u9867\u5ba2\u3068\u30d6\u30e9\u30f3\u30c9\u306e\u9593\u306b\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u7bc9\u304f\u305f\u3081\u306b\u5fc5\u8981\u306a\u3059\u3079\u3066\u306e\u6a5f\u80fd\u3068\u652f\u63f4\u304c\u3042\u308b\u3053\u3068\u3092\u5fd8\u308c\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u3092\u3054\u5229\u7528\u3044\u305f\u3060\u304f\u304b\u3001\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u3092\u3054\u89a7\u3044\u305f\u3060\u304d\u3001\u5f53\u793e\u306e\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306b\u3088\u308b\u30c7\u30e2\u306e\u3054\u4e88\u7d04\u3092\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\u3002 \u306f\u8ff7\u308f\u306a\u3044\uff01<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button><br \/>\n<\/a>       <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button><br \/>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u3088\u308a\u8981\u6c42\u306e\u53b3\u3057\u3044\u898b\u8fbc\u307f\u5ba2\u304c\u5897\u3048\u3001\u307e\u3059\u307e\u3059 [&hellip;]<\/p>\n","protected":false},"author":41,"featured_media":713724,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ 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