{"id":793184,"date":"2021-08-27T15:51:43","date_gmt":"2021-08-27T15:51:43","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%a8%e3%83%b3%e3%83%91%e3%82%b7%e3%83%bc%e3%83%bb%e3%83%9e%e3%83%83%e3%83%97%e3%81%a8%e3%81%af%ef%bc%9f-%e5%ae%9a%e7%be%a9%e3%81%a8%e9%87%8d%e8%a6%81%e6%80%a7\/"},"modified":"2021-08-27T15:51:43","modified_gmt":"2021-08-27T15:51:43","slug":"%e3%82%a8%e3%83%b3%e3%83%91%e3%82%b7%e3%83%bc%e3%83%bb%e3%83%9e%e3%83%83%e3%83%97%e3%81%a8%e3%81%af%ef%bc%9f-%e5%ae%9a%e7%be%a9%e3%81%a8%e9%87%8d%e8%a6%81%e6%80%a7","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%a8%e3%83%b3%e3%83%91%e3%82%b7%e3%83%bc%e3%83%bb%e3%83%9e%e3%83%83%e3%83%97%e3%81%a8%e3%81%af%ef%bc%9f-%e5%ae%9a%e7%be%a9%e3%81%a8%e9%87%8d%e8%a6%81%e6%80%a7\/","title":{"rendered":"\u30a8\u30f3\u30d1\u30b7\u30fc\u30fb\u30de\u30c3\u30d7\u3068\u306f\uff1f \u5b9a\u7fa9\u3068\u91cd\u8981\u6027"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u30e6\u30fc\u30b6\u30fc\u3068\u306e\u5171\u611f\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u3068\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u4e21\u65b9\u306e\u89b3\u70b9\u304b\u3089\u6700\u3082\u91cd\u8981\u306a\u3053\u3068\u306e1\u3064\u3067\u3059\u3002 \u4e3b\u8981\u306a\u30e6\u30fc\u30b6\u30fc\u306e\u52d5\u6a5f\u3001\u4e0d\u6e80\u3001\u884c\u52d5\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u52b9\u679c\u7684\u306a\u30bf\u30fc\u30b2\u30c6\u30a3\u30f3\u30b0\u3068\u554f\u984c\u306b\u5bfe\u3059\u308b\u6301\u7d9a\u7684\u306a\u89e3\u6c7a\u7b56\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002 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400;\">\u30a8\u30f3\u30d1\u30b7\u30fc\u30fb\u30de\u30c3\u30d7\u306e\u5b9a\u7fa9<\/span><\/h2>\n<h3><span style=\"font-weight: 400;\">\u30a8\u30f3\u30d1\u30b7\u30fc\u30fb\u30de\u30c3\u30d7\u3068\u306f\uff1f<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30a8\u30f3\u30d1\u30b7\u30fc\u30fb\u30de\u30c3\u30d7\u3068\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u884c\u52d5\u3084\u611f\u60c5\u3092\u6574\u7406\u3057\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u3068\u30c1\u30fc\u30e0\u306e\u9593\u306b\u5171\u611f\u3092\u751f\u3080\u305f\u3081\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u3059\u3002 \u5171\u611f\u30de\u30c3\u30d7\u306f\u3001\u4e3b\u8981\u306a\u30e6\u30fc\u30b6\u30fc\u3092\u8868\u3057\u3001\u305d\u306e\u52d5\u6a5f\u3001\u61f8\u5ff5\u3001\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30c1\u30fc\u30e0\u304c\u3088\u308a\u3088\u304f\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30a8\u30f3\u30d1\u30b7\u30fc\u30fb\u30de\u30c3\u30d4\u30f3\u30b0\u306f\u3001\u30b7\u30f3\u30d7\u30eb\u3067\u52b9\u679c\u7684\u306a <\/span><a href=\"https:\/\/frescopad.com\/virtual-workshop-definition\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u30ef\u30fc\u30af\u30b7\u30e7\u30c3\u30d7<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\"> \u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u3001\u500b\u3005\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3001\u30c1\u30fc\u30e0\u5168\u4f53\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u7570\u306a\u308b\u30e6\u30fc\u30b6\u30fc\u3092\u60f3\u5b9a\u3057\u3066\u5b9f\u65bd\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002 \u30c7\u30b6\u30a4\u30f3\u30c1\u30fc\u30e0\u3001\u55b6\u696d\u3001\u5546\u54c1\u958b\u767a\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-service\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306a\u3069<\/a>\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30fc\u30e0\u306b\u3088\u3063\u3066\u5b9f\u65bd\u3055\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002 \u672c\u6765\u306f\u3001\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u63a5\u3059\u308b\u304a\u5ba2\u69d8\u306e\u982d\u306e\u4e2d\u306b\u5165\u308a\u8fbc\u3080\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u305f\u30a8\u30af\u30b5\u30b5\u30a4\u30ba\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30a8\u30f3\u30d1\u30b7\u30fc\u30de\u30c3\u30d7\u306e\u4e3b\u306a\u91cd\u8981\u6027\u306f\u3001\u3042\u306a\u305f\u3068\u30e6\u30fc\u30b6\u30fc\u306e\u9593\u306b\u5171\u611f\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u3067\u3059\u304c\u3001\u30a8\u30f3\u30d1\u30b7\u30fc\u30de\u30c3\u30d7\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u3042\u306a\u305f\u306e\u30c1\u30fc\u30e0\u306b\u7570\u306a\u308b\u5229\u76ca\u3092\u3082\u305f\u3089\u3059\u4ed6\u306e\u91cd\u8981\u306a\u5074\u9762\u304c\u3044\u304f\u3064\u304b\u5b58\u5728\u3059\u308b\u306e\u3067\u3059\u3002 \u30a8\u30f3\u30d1\u30b7\u30fc\u30fb\u30de\u30c3\u30d7\u306e\u4f5c\u6210\u306f\u3001\u304a\u5ba2\u69d8\u306e\u5168\u4f53\u7684\u306a\u4f53\u9a13\u306b\u95a2\u9023\u3057\u3066\u3001\u591a\u304f\u306e\u8981\u7d20\u3092\u8003\u616e\u3057\u307e\u3059\u3002 \u5177\u4f53\u7684\u306b\u3069\u306e\u3088\u3046\u306a\u554f\u984c\u306b\u5bfe\u51e6\u3057\u3066\u3044\u308b\u306e\u304b\u3001\u5927\u304d\u306a\u30c1\u30fc\u30e0\u306e\u4e2d\u3067\u3069\u306e\u3088\u3046\u306b\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u306e\u304b\u3001\u554f\u984c\u306e\u77e2\u9762\u306b\u7acb\u3063\u3066\u3044\u308b\u306e\u306f\u8ab0\u306a\u306e\u304b\u3001\u306a\u3069\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306e\u8a73\u7d30\u306f\u3001\u5f7c\u3089\u306e\u7d4c\u9a13\u3092\u5168\u4f53\u7684\u306b\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u91cd\u8981\u3067\u3059\u304c\u3001\u30c1\u30fc\u30e0\u306e\u5fc3\u306e\u4e2d\u306b\u3042\u308b\u554f\u984c\u3092\u7167\u3089\u3057\u51fa\u3059\u3068\u3044\u3046\u610f\u5473\u3067\u3082\u91cd\u8981\u3067\u3059\u3002 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style=\"font-weight: 400;\">\u30aa\u30f3\u30e9\u30a4\u30f3\u30db\u30ef\u30a4\u30c8\u30dc\u30fc\u30c9<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">. \u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306f\u3001\u3042\u3089\u304b\u3058\u3081\u7528\u610f\u3055\u308c\u3066\u3044\u308b\u3082\u306e\u3092\u4f7f\u3046\u304b\u3001\u81ea\u5206\u3067\u4f5c\u3063\u3066\u3001\u5206\u6790\u306b\u5fc5\u8981\u306a\u5177\u4f53\u7684\u306a\u5185\u5bb9\u3092\u76db\u308a\u8fbc\u3080\u304b\u3001\u3069\u3061\u3089\u304b\u3067\u3059\u3002 \u3044\u305a\u308c\u306b\u305b\u3088\u3001\u307b\u3068\u3093\u3069\u306e\u30a8\u30f3\u30d1\u30b7\u30fc\u30fb\u30de\u30c3\u30d7\u306b\u306f\u540c\u3058\u8c61\u9650\u306e\u8a73\u7d30\u304c\u542b\u307e\u308c\u3066\u304a\u308a\u3001\u5f93\u6765\u306e\u30a8\u30f3\u30d1\u30b7\u30fc\u30fb\u30de\u30c3\u30d7\u306e\u4f5c\u6210\u65b9\u6cd5\u3068\u4f7f\u7528\u65b9\u6cd5\u3092\u8aac\u660e\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 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src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2021\/08\/empathy-map-canvas-min.jpg\" alt=\"\u30a8\u30f3\u30d1\u30b7\u30fc\u30fb\u30de\u30c3\u30d7\" width=\"992\" height=\"594\"><\/p>\n<h3><span style=\"font-weight: 400;\">\u30e6\u30fc\u30b6\u30fc\u30da\u30eb\u30bd\u30ca<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u8c61\u9650\u306b\u5165\u308b\u524d\u306b\u3001\u4e3b\u8981\u30e6\u30fc\u30b6\u30fc\u307e\u305f\u306f<strong>\u30e6\u30fc\u30b6\u30fc\u30da\u30eb\u30bd\u30ca\u3092<\/strong>\u4f5c\u6210\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u30a8\u30f3\u30d1\u30b7\u30fc\u30fb\u30de\u30c3\u30d7\u306e\u771f\u3093\u4e2d\u306b\u5165\u308a\u3001\u305d\u3053\u304b\u3089\u5206\u6790\u3092\u59cb\u3081\u308b\u30d9\u30fc\u30b9\u30e9\u30a4\u30f3\u306e\u4eee\u5b9a\u3068\u306a\u308a\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u90e8\u5206\u306b\u306f\u8ab0\u304c\u542b\u307e\u308c\u3001\u3069\u306e\u3088\u3046\u306b\u5f7c\u3089\u306e\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3059\u308b\u306e\u304b\u3001\u30c1\u30fc\u30e0\u306e\u8db3\u4e26\u307f\u3092\u63c3\u3048\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 \u30e6\u30fc\u30b6\u30fc\u30da\u30eb\u30bd\u30ca\u3092\u8a2d\u5b9a\u3057\u305f\u3089\u3001\u305d\u306e\u30da\u30eb\u30bd\u30ca\u3092\u901a\u3057\u3066\u30d7\u30ed\u30f3\u30d7\u30c8\u306e\u5206\u6790\u3092\u958b\u59cb\u3057\u307e\u3059\u3002 \u76f8\u624b\u306e\u7acb\u5834\u304b\u3089\u9038\u8131\u3057\u306a\u3044\u3088\u3046\u306b\u3001\u76f8\u624b\u306b\u7126\u70b9\u3092\u5408\u308f\u305b\u3066\u3001\u5177\u4f53\u7684\u306a\u52d5\u6a5f\u3084\u611f\u60c5\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3053\u3068\u3092\u5fd8\u308c\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30e6\u30fc\u30b6\u30fc\u30da\u30eb\u30bd\u30ca\u3092\u5177\u4f53\u5316\u3059\u308b\u969b\u306b\u3001\u3053\u308c\u3089\u306e\u8cea\u554f\u3092\u3059\u308b\u3053\u3068\u3067\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u9032\u3081\u3001\u30d5\u30a9\u30fc\u30ab\u30b9\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u3092\u7d5e\u308a\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30e6\u30fc\u30b6\u30fc\u306f\u3042\u308b\u5206\u91ce\u306e\u7279\u5b9a\u306e\u5f79\u5272\u306b\u306a\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f  <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u7279\u5b9a\u306e\u304a\u5ba2\u69d8\u306b\u306a\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f  <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5f7c\u3089\u306e\u30e6\u30fc\u30b6\u30fc\u30da\u30eb\u30bd\u30ca\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u306a\u306e\u304b\uff1f<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">\u30bb\u30a4\u30ba<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30a8\u30f3\u30d1\u30b7\u30fc\u30fb\u30de\u30c3\u30d7\u306e\u300c\u8a00\u3046\u300d\u306e\u90e8\u5206\u306f\u3001\u4e3b\u8981\u306a\u30e6\u30fc\u30b6\u30fc\u304c\u8a00\u3046\u3053\u3068\u306b\u7126\u70b9\u3092\u5f53\u3066\u307e\u3059\u3002 <\/span><i><br \/>\n  <span style=\"font-weight: 400;\">\u3092\u8a00\u3046<\/span><br \/>\n<\/i> <i><br \/>\n  <span style=\"font-weight: 400;\">\u306b\u5bfe\u3057\u3066<\/span><br \/>\n<\/i> <i><br \/>\n  <span style=\"font-weight: 400;\">\u3042\u306a\u305f<\/span><br \/>\n<\/i><span style=\"font-weight: 400;\"> \u88fd\u54c1\u304a\u3088\u3073\u305d\u306e\u4f7f\u7528\u65b9\u6cd5\u306b\u3064\u3044\u3066 \u3053\u306e\u30c7\u30fc\u30bf\u306f\u901a\u5e38\u3001\u30e6\u30fc\u30b6\u30d3\u30ea\u30c6\u30a3\u30fb\u30c6\u30b9\u30c8\u3084\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3057\u3001\u5f7c\u3089\u306e\u610f\u898b\u3092\u3088\u308a\u3088\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u7c21\u5358\u306b\u96c6\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30af\u30a4\u30c3\u30af\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u3001\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u4eba\u3005\u304c\u3069\u306e\u3088\u3046\u306b\u611f\u3058\u3066\u3044\u308b\u304b\u3092\u6e2c\u5b9a\u3057\u3001\u307e\u305f\u3001\u9867\u5ba2\u304b\u3089\u8cb4\u793e\u3078\u306e\u76f4\u63a5\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u63d0\u4f9b\u3059\u308b\u6700\u826f\u306e\u65b9\u6cd5\u306e1\u3064\u3067\u3059\u3002 \u30e6\u30fc\u30b6\u30d3\u30ea\u30c6\u30a3\u30fb\u30c6\u30b9\u30c8\u3068\u4e26\u3093\u3067\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u3084\u9867\u5ba2\u3078\u306e\u50cd\u304d\u304b\u3051\u306f\u3001\u9867\u5ba2\u304c\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u3069\u3046\u8003\u3048\u3066\u3044\u308b\u304b\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306e\u6700\u826f\u306e\u65b9\u6cd5\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u58f0\u306b\u3064\u3044\u3066\u8003\u3048\u308b\u3068\u304d\u3001\u91cd\u8981\u306a\u60c5\u5831\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u305f\u3081\u306b\u3001\u4ee5\u4e0b\u306e\u8cea\u554f\u3092\u81ea\u554f\u81ea\u7b54\u3057\u3066\u304f\u3060\u3055\u3044\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u304b\u3089\u5bc4\u305b\u3089\u308c\u308b\u3054\u610f\u898b\u306f\u3044\u304b\u304c\u3067\u3057\u3087\u3046\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u540c\u58eb\u306f\u4f55\u3092\u8a71\u3057\u3066\u3044\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">\u30c9\u30fc\u30ba<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u30bb\u30af\u30b7\u30e7\u30f3\u3067\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u88fd\u54c1\/\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u969b\u306b\u9054\u6210\u3059\u308b\u30bf\u30b9\u30af\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092<\/a>\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u5404\u30b9\u30c6\u30c3\u30d7\u3092\u30de\u30c3\u30d7\u5316\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u5b8c\u4e86\u3059\u308b\u5177\u4f53\u7684\u306a\u30bf\u30b9\u30af\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u3053\u306e\u70b9\u304c\u975e\u5e38\u306b\u6709\u7528\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30e6\u30fc\u30b6\u30fc\u306e\u30bf\u30b9\u30af\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u884c\u52d5\u3084\u82e6\u624b\u306a\u90e8\u5206\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u5f7c\u3089\u306e\u884c\u52d5\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u3042\u306a\u305f\u306e\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u304c\u5f7c\u3089\u306e\u884c\u52d5\u51e6\u7406\u80fd\u529b\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u3001\u5f7c\u3089\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30e6\u30fc\u30b6\u30fc\u304c\u5b8c\u4e86\u3059\u308b\u30bf\u30b9\u30af\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u5834\u5408\u3001\u3053\u308c\u3089\u306e\u8cea\u554f\u3092\u30d7\u30ed\u30f3\u30d7\u30c8\u3068\u3057\u3066\u8003\u3048\u3066\u304f\u3060\u3055\u3044\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306f\u4f55\u3092\u3055\u308c\u3066\u3044\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5177\u4f53\u7684\u306b\u3069\u306e\u3088\u3046\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3067\u3001\u8cb4\u793e\u306e\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u304c\u5fc5\u8981\u306a\u306e\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5f7c\u3089\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u3069\u3053\u306b\u30ae\u30e3\u30c3\u30d7\u304c\u3042\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">\u8003\u3048\u308b<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30a8\u30f3\u30d1\u30b7\u30fc\u30fb\u30de\u30c3\u30d7\u306e\u300cthinks\u300d\u30bb\u30af\u30b7\u30e7\u30f3\u306f\u3001\u300cdoes\u300d\u30bb\u30af\u30b7\u30e7\u30f3\u306b\u8a18\u8f09\u3055\u308c\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3059\u308b\u969b\u306b\u3001\u304a\u5ba2\u69d8\u306e\u982d\u306e\u4e2d\u306b\u4f55\u304c\u3042\u308b\u306e\u304b\u306b\u7126\u70b9\u3092\u5f53\u3066\u307e\u3059\u3002 \u3053\u308c\u306f\u3001&#8221;does &#8220;\u30bb\u30af\u30b7\u30e7\u30f3\u3067\u306e\u5fc3\u306e\u52d5\u304d\u3060\u3051\u3067\u306a\u304f\u3001\u3042\u306a\u305f\u306e\u88fd\u54c1\/\u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u7528\u3059\u308b\u7d4c\u9a13\u5168\u4f53\u306b\u3064\u3044\u3066\u3069\u3046\u8003\u3048\u3066\u3044\u308b\u304b\u3092\u5206\u89e3\u3059\u308b\u3082\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u30bb\u30af\u30b7\u30e7\u30f3\u304b\u3089\u96c6\u3081\u3089\u308c\u305f\u3082\u306e\u3082\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/qualitative-research-methods\/\">\u5b9a\u6027\u8abf\u67fb\u3084<\/a>\u76f4\u63a5\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u3088\u3063\u3066\u5c0e\u304b\u308c\u308b\u306f\u305a\u3067\u3059\u3002 \u30a8\u30f3\u30d1\u30b7\u30fc\u30fb\u30de\u30c3\u30d7\u3067\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u58f0\u3092\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u3092\u91cd\u8996\u3059\u308b\u306e\u306f\u3082\u3061\u308d\u3093\u3067\u3059\u304c\u3001\u300c\u8a00\u3044\u305f\u3044\u3051\u3069\u3001\u76f4\u63a5\u306f\u767a\u58f0\u3057\u3066\u304f\u308c\u306a\u3044\u300d\u3053\u3068\u3092\u8003\u616e\u3059\u308b\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002 \u3053\u3053\u306f\u300c\u8a00\u3046\u300d\u306e\u90e8\u5206\u3068\u91cd\u306a\u308b\u306e\u3067\u3001\u300c\u4f55\u3092\u8003\u3048\u3066\u3044\u308b\u306e\u304b\u300d\u3092\u304a\u4e92\u3044\u306b\u8003\u3048\u3066\u307f\u308b\u306e\u3082\u3044\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u306d\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u90e8\u5206\u3092\u5b8c\u6210\u3055\u305b\u308b\u969b\u306b\u3001\u3044\u304f\u3064\u304b\u306e\u8cea\u554f\u3092\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u3084\u308b\u3053\u3068\u300d\u306b\u6319\u3052\u305f\u30bf\u30b9\u30af\u3092\u5b9f\u884c\u3059\u308b\u3068\u304d\u3001\u304a\u5ba2\u69d8\u306e\u982d\u306e\u4e2d\u306f\u3069\u3046\u306a\u3063\u3066\u3044\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5168\u4f53\u3068\u3057\u3066\u3069\u306e\u3088\u3046\u306a\u611f\u60f3\u3092\u6301\u305f\u308c\u3066\u3044\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u58f0\u306b\u51fa\u3055\u306a\u3044\u3088\u3046\u306a\u3053\u3068\u3092\u3001\u76f8\u624b\u306f\u3069\u3046\u8003\u3048\u3066\u3044\u308b\u306e\u3060\u308d\u3046\uff1f<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30eb\u30ba<\/span><\/h3>\n<p><span style=\"font-weight: 400;\"><strong>\u30d5\u30a3\u30fc\u30ea\u30f3\u30b0\u30fb\u30af\u30ef\u30c9\u30e9\u30f3\u30c8\u3067\u306f<\/strong>\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u4e2d\u3092\u6b69\u3044\u3066\u3044\u308b\u3068\u304d\u306e\u611f\u60c5\u3092\u8003\u616e\u3057\u307e\u3059\u3002 \u3053\u306e\u30bb\u30af\u30b7\u30e7\u30f3\u3067\u306f\u3001\u5bfe\u7167\u7684\u306a\u611f\u60c5\u304c\u305f\u304f\u3055\u3093\u51fa\u3066\u304d\u307e\u3059\u304c\u3001\u30d7\u30ed\u30bb\u30b9\u5168\u4f53\u306b\u3064\u3044\u3066\u3069\u3046\u611f\u3058\u3066\u3044\u308b\u304b\u3060\u3051\u3067\u306a\u304f\u3001\u5177\u4f53\u7684\u306a\u30b9\u30c6\u30c3\u30d7\u3054\u3068\u306b\u3069\u3046\u611f\u3058\u3066\u3044\u308b\u304b\u3092\u8003\u3048\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30ea\u30f3\u30b0\u30bb\u30af\u30b7\u30e7\u30f3\u306f\u3001\u4eba\u3005\u304c\u3042\u306a\u305f\u306e\u88fd\u54c1\u306b\u5bfe\u3057\u3066\u3044\u308d\u3044\u308d\u306a\u3053\u3068\u3092\u611f\u3058\u308b\u306e\u3067\u3001\u3044\u308d\u3044\u308d\u306a\u3082\u306e\u3092\u5165\u308c\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3042\u308b\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u3001\u4eba\u3005\u304c\u53b3\u5bc6\u306b\u4e00\u65b9\u5411\u306b\u306e\u307f\u504f\u308b\u3053\u3068\u306f\u7a00\u3067\u3042\u308a\u3001\u307b\u3068\u3093\u3069\u306e\u5834\u5408\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u3068\u30cd\u30ac\u30c6\u30a3\u30d6\u306e\u4e21\u65b9\u3092\u6301\u3063\u3066\u5bfe\u51e6\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002 \u3053\u306e\u30d7\u30e9\u30b9\u3068\u30de\u30a4\u30ca\u30b9\u3092\u5206\u89e3\u3057\u3066\u3001\u305d\u3053\u304b\u3089\u5efa\u8a2d\u7684\u306a\u3082\u306e\u3092\u751f\u307f\u51fa\u3059\u306e\u304c\u3001\u3042\u306a\u305f\u306e\u4ed5\u4e8b\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u30bb\u30af\u30b7\u30e7\u30f3\u3067\u8cea\u554f\u3059\u308b\u306e\u306b\u826f\u3044\u30d7\u30ed\u30f3\u30d7\u30c8\u306f\u3001\u6b21\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3059\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5f7c\u3089\u306f\u3069\u306e\u3088\u3046\u306a\u6c17\u6301\u3061\u3067\u4ed5\u4e8b\u3092\u3053\u306a\u3057\u3066\u3044\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5168\u822c\u7684\u306b\u3069\u306e\u3088\u3046\u306b\u611f\u3058\u3066\u3044\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5f7c\u3089\u304c\u76f4\u9762\u3059\u308b\u6210\u529f\u3078\u306e\u969c\u5bb3\u3068\u306f\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u3042\u306a\u305f\u306e\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u3046\u3068\u304d\u3001\u5f7c\u3089\u306f\u4f55\u306b\u8208\u596e\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">\u30a8\u30f3\u30d1\u30b7\u30fc\u30fb\u30de\u30c3\u30d7\u306e\u512a\u4f4d\u6027<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u4ee5\u524d\u8a73\u3057\u304f\u7d39\u4ecb\u3057\u305f\u3088\u3046\u306b\u3001\u30a8\u30f3\u30d1\u30b7\u30fc\u30de\u30c3\u30d7\u306f\u3001\u9867\u5ba2\u306e\u4f53\u9a13\u306e\u7406\u89e3\u3092\u6df1\u3081\u3001\u6539\u5584\u70b9\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u305f\u3081\u306e\u975e\u5e38\u306b\u52b9\u7387\u7684\u306a\u30c4\u30fc\u30eb\u3067\u3059\u3002 \u3053\u308c\u306f\u3069\u306e\u4f01\u696d\u306b\u3068\u3063\u3066\u3082\u975e\u5e38\u306b\u91cd\u8981\u306a\u4f5c\u696d\u3067\u3042\u308a\u3001\u3053\u3053\u3067\u306f\u30a8\u30f3\u30d1\u30b7\u30fc\u30fb\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u306e\u6700\u5927\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u5171\u611f\u3068\u306f\u697d\u3057\u3080\u3053\u3068<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30e6\u30fc\u30b6\u30fc\u306b\u3068\u3063\u3066\u3001\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u304c\u3042\u308b\u7a0b\u5ea6\u697d\u3057\u3044\u3082\u306e\u3067\u3042\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 \u697d\u3057\u3081\u306a\u3051\u308c\u3070\u3001\u3044\u305a\u308c\u306f\u96e2\u308c\u3066\u4ed6\u306e\u3082\u306e\u3092\u4f7f\u3046\u3067\u3057\u3087\u3046\u3002 \u30d3\u30b8\u30cd\u30b9\u30fb\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3068\u3057\u3066\u3001\u3053\u308c\u306f\u4f55\u3068\u3057\u3066\u3082\u907f\u3051\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u305d\u3057\u3066\u3001\u30bf\u30fc\u30f3\u30aa\u30fc\u30d0\u30fc\u3092\u907f\u3051\u308b\u6700\u3082\u7c21\u5358\u306a\u65b9\u6cd5\u306f\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u78ba\u4fdd\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5171\u611f\u30de\u30c3\u30d7\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5206\u89e3\u3057\u3066\u3001\u6539\u5584\u306e\u5bfe\u8c61\u3068\u306a\u308b\u9818\u57df\u3092\u5f37\u8abf\u3059\u308b\u6700\u3082\u7c21\u5358\u306a\u65b9\u6cd5\u3067\u3059\u3002 <a href=\"https:\/\/www.questionpro.com\/blog\/surveys\/\">\u30a2\u30f3\u30b1\u30fc\u30c8\u3084<\/a>\u30c0\u30a4\u30ec\u30af\u30c8\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u3067\u3001\u30e6\u30fc\u30b6\u30d3\u30ea\u30c6\u30a3\u30c6\u30b9\u30c8\u3068\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4e00\u4f53\u5316\u3057\u305f\u3088\u3046\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u7acb\u5834\u306b\u7acb\u3064\u3053\u3068\u3067\u3001\u88fd\u54c1\u306e\u6a5f\u80fd\u5168\u822c\u3092\u3088\u308a\u3088\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u4eca\u307e\u3067\u77e5\u3089\u306a\u304b\u3063\u305f\u7a74\u3084\u6b20\u70b9\u3092\u898b\u3064\u3051\u3001\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u3055\u3089\u306b\u30ec\u30d9\u30eb\u30a2\u30c3\u30d7\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u88fd\u54c1\u306e\u30c7\u30a3\u30c6\u30fc\u30eb\u3092\u5411\u4e0a\u3055\u305b\u308b<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30a8\u30f3\u30d1\u30b7\u30fc\u30fb\u30de\u30c3\u30d4\u30f3\u30b0\u306b\u95a2\u3059\u308b\u79c1\u305f\u3061\u306e\u4f1a\u8a71\u306e\u591a\u304f\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6587\u8108\u304b\u3089\u751f\u307e\u308c\u3066\u3044\u307e\u3059\u3002 CX\u306f\u3069\u306e\u3088\u3046\u306a\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3044\u3066\u3082\u91cd\u8981\u3067\u3042\u308b\u3053\u3068\u306f\u8a00\u3046\u307e\u3067\u3082\u3042\u308a\u307e\u305b\u3093\u304c\u3001\u5b9f\u969b\u306b\u306f\u63d0\u4f9b\u3055\u308c\u308b\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u53cd\u6620\u306b\u3059\u304e\u307e\u305b\u3093\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3064\u307e\u308a\u3001\u4f59\u8ac7\u3067\u3059\u304c\u3001\u30a8\u30f3\u30d1\u30b7\u30fc\u30de\u30c3\u30d7\u306f\u88fd\u54c1\u30c7\u30b6\u30a4\u30f3\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u3057\u3066\u3082\u975e\u5e38\u306b\u6709\u52b9\u306a\u306e\u3067\u3059\u3002 \u88fd\u54c1\u306e\u30c7\u30b6\u30a4\u30f3\u3068\u6a5f\u80fd\u306f\u3001\u304a\u5ba2\u69d8\u306b\u3068\u3063\u3066\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002\u304a\u5ba2\u69d8\u306b\u3088\u3063\u3066\u4f53\u9a13\u3059\u308b\u3053\u3068\u306f\u5c11\u3057\u305a\u3064\u7570\u306a\u308a\u307e\u3059\u304c\u3001\u88fd\u54c1\/\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u304a\u5ba2\u69d8\u304c\u3069\u306e\u3088\u3046\u306a\u76ee\u6a19\u3092\u304a\u6301\u3061\u3067\u3042\u3063\u3066\u3082\u3001\u3059\u3079\u3066\u306e\u6210\u529f\u3092\u53ef\u80fd\u306b\u3059\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30e6\u30fc\u30b6\u30fc\u3068\u3064\u306a\u304c\u308a\u3001\u305d\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u88fd\u54c1\u30c7\u30b6\u30a4\u30f3\u3092\u9032\u5316\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u30a8\u30f3\u30d1\u30b7\u30fc\u30fb\u30de\u30c3\u30d7\u306fCX\u306e\u67a0\u3092\u8d85\u3048\u3001\u76ee\u306e\u524d\u306e\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u7d30\u90e8\u306b\u76f4\u63a5\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u7c21\u5358\u306a\u64cd\u4f5c\u3067\u5b8c\u6210<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">CX\u306e\u6700\u5927\u306e\u82e6\u60a9\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u82e6\u60a9\u3092\u628a\u63e1\u3059\u308b\u306e\u304c\u96e3\u3057\u304f\u3001\u624b\u9593\u6687\u304c\u304b\u304b\u308b\u3053\u3068\u3067\u3059\u3002 \u3042\u308b\u7a2e\u306e\u30c6\u30b9\u30c8\u30b7\u30ca\u30ea\u30aa\u3067\u306f\u305d\u3046\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/what-are-online-surveys\/\">\u30aa\u30f3\u30e9\u30a4\u30f3\u8abf\u67fb\u3092<\/a>\u5c0e\u5165\u3057\u3001\u5171\u611f\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u3067\u3001\u30d7\u30ed\u30bb\u30b9\u5168\u4f53\u3092\u52b9\u7387\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 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