{"id":794183,"date":"2018-02-28T05:13:41","date_gmt":"2018-02-28T12:13:41","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e9%a1%a7%e5%ae%a2%e9%9b%a2%e5%8f%8d%ef%bc%9a%e5%ae%9a%e7%be%a9%e3%80%81%e7%8e%87%e3%80%81%e5%88%86%e6%9e%90%e3%80%81%e4%ba%88%e6%b8%ac\/"},"modified":"2018-02-28T05:13:41","modified_gmt":"2018-02-28T05:13:41","slug":"%e9%a1%a7%e5%ae%a2%e9%9b%a2%e5%8f%8d%ef%bc%9a%e5%ae%9a%e7%be%a9%e3%80%81%e7%8e%87%e3%80%81%e5%88%86%e6%9e%90%e3%80%81%e4%ba%88%e6%b8%ac","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e9%9b%a2%e5%8f%8d%ef%bc%9a%e5%ae%9a%e7%be%a9%e3%80%81%e7%8e%87%e3%80%81%e5%88%86%e6%9e%90%e3%80%81%e4%ba%88%e6%b8%ac\/","title":{"rendered":"\u9867\u5ba2\u96e2\u53cd\uff1a\u5b9a\u7fa9\u3001\u7387\u3001\u5206\u6790\u3001\u4e88\u6e2c"},"content":{"rendered":"<div class=\"entry__content\">\n<h2><b><a id=\"Customer_Churn_Definition\" class=\"blankurl\"><\/a>\u30ab\u30b9\u30bf\u30de\u30fc\u30c1\u30e3\u30fc\u30f3\uff08\u9867\u5ba2\u96e2\u8131\uff09\u306e\u5b9a\u7fa9<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u96e2\u8131\u3068\u306f\u3001\u3042\u308b\u4f01\u696d\u306e\u9867\u5ba2\u304c\u305d\u306e\u4f01\u696d\u3067\u8cfc\u5165\u3057\u305f\u308a\u3001\u4ea4\u6d41\u3057\u305f\u308a\u3057\u306a\u304f\u306a\u308b\u73fe\u8c61\u306e\u3053\u3068\u3067\u3059\u3002 \u89e3\u7d04\u7387\u304c\u9ad8\u3044\u3068\u3044\u3046\u3053\u3068\u306f\u3001\u305d\u306e\u4e8b\u696d\u304b\u3089\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8cfc\u5165\u3057\u305f\u3044\u3068\u601d\u308f\u306a\u304f\u306a\u308b\u9867\u5ba2\u304c\u591a\u3044\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002  <\/span><span style=\"font-weight: 400;\">\u9867\u5ba2\u89e3\u7d04\u7387\u307e\u305f\u306f\u9867\u5ba2\u6e1b\u5c11\u7387\u3068\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u304b\u3089\u6b21\u306e\u8cfc\u5165\u3092\u3059\u308b\u53ef\u80fd\u6027\u304c\u306a\u3044\u9867\u5ba2\u306e\u5272\u5408\u3092\u6570\u5b66\u7684\u306b\u8a08\u7b97\u3057\u305f\u3082\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u89e3\u7d04\u306f\u3001\u9867\u5ba2\u304c\u7d44\u7e54\u304b\u3089\u306e\u88fd\u54c1\/\u30b5\u30fc\u30d3\u30b9\u306e\u8cfc\u5165\u3092\u7d99\u7d9a\u3057\u306a\u3044\u3053\u3068\u3092\u6c7a\u5b9a\u3057\u3001\u305d\u306e\u95a2\u4fc2\u3092\u7d42\u4e86\u3055\u305b\u308b\u3053\u3068\u3067\u8d77\u3053\u308a\u307e\u3059\u3002 \u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u306f\u65e2\u5b58\u9867\u5ba2\u306e\u7dad\u6301\u306b\u6bd4\u30797\u500d\u4ee5\u4e0a\u306e\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308b\u305f\u3081\u3001\u7d44\u7e54\u306b\u3068\u3063\u3066\u4e0d\u53ef\u6b20\u306a\u30d1\u30e9\u30e1\u30fc\u30bf\u3068\u8a00\u3048\u307e\u3059\u3002 \u9867\u5ba2\u96e2\u308c\u306f\u3001\u98db\u8e8d\u7684\u306b\u6210\u9577\u3059\u308b\u7d44\u7e54\u306b\u3068\u3063\u3066\u969c\u5bb3\u3068\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u3001\u9867\u5ba2\u96e2\u308c\u7387\u306e\u4e0a\u6607\u3092\u907f\u3051\u308b\u305f\u3081\u306b\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u6226\u7565\u3092\u6c7a\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002  <\/span><\/p>\n<h3><b><a id=\"Importance_of_predicting_customer_churn\" class=\"blankurl\"><\/a>\u9867\u5ba2\u89e3\u7d04\u3092\u4e88\u6e2c\u3059\u308b\u3053\u3068\u306e\u91cd\u8981\u6027<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u3042\u308b\u9867\u5ba2\u304c\u89e3\u7d04\u3059\u308b\u30ea\u30b9\u30af\u304c\u975e\u5e38\u306b\u9ad8\u3044\u3053\u3068\u3092\u3001\u307e\u3060\u4f55\u304b\u624b\u3092\u6253\u3064\u6642\u9593\u304c\u3042\u308b\u3046\u3061\u306b\u4e88\u6e2c\u3067\u304d\u308b\u3053\u3068\u306f\u3001\u3042\u3089\u3086\u308b\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u5927\u304d\u306a\u6f5c\u5728\u7684\u53ce\u76ca\u6e90\u3068\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u306b\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308b\u306e\u306f\u4e8b\u5b9f\u3067\u3059\u304c\u3001\u65e2\u5b58\u9867\u5ba2\u306e\u55aa\u5931\u306f\u3001\u4f01\u696d\u3084\u7d44\u7e54\u306b\u3068\u3063\u3066\u3055\u3089\u306b\u5927\u304d\u306a\u30b3\u30b9\u30c8\u3068\u306a\u308a\u307e\u3059\u3002 \u65e2\u5b58\u306e\u6709\u6599\u9867\u5ba2\u306f\u901a\u5e38\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u3067\u3042\u308a\u3001\u6e80\u8db3\u3059\u308c\u3070\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u304b\u3089\u4f55\u5ea6\u3082\u8cfc\u5165\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002  <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u3069\u306e\u5e02\u5834\u3067\u3082\u7af6\u4e89\u306f\u6fc0\u5316\u3057\u3066\u304a\u308a\u3001\u7d44\u7e54\u306f\u65b0\u898f\u30d3\u30b8\u30cd\u30b9\u3060\u3051\u3067\u306a\u304f\u3001\u65e2\u5b58\u9867\u5ba2\u306e\u7dad\u6301\u306b\u3082\u529b\u3092\u5165\u308c\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002  <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u96e2\u308c\u3092\u4e88\u6e2c\u3059\u308b\u305f\u3081\u306b\u6700\u3082\u5fc5\u8981\u306a\u30b9\u30c6\u30c3\u30d7\u306f\u3001\u7d99\u7d9a\u7684\u306a\u8cfc\u5165\u3084\u30b5\u30dd\u30fc\u30c8\u306b\u5bfe\u3059\u308b\u65e2\u5b58\u9867\u5ba2\u306e\u8868\u5f70\u3092\u958b\u59cb\u3059\u308b\u3053\u3068\u3067\u3059\u3002  <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53 <\/span><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/span><span style=\"font-weight: 400;\"> \u306f\u9867\u5ba2\u96e2\u308c\u306b\u3064\u306a\u304c\u308a\u3001\u308f\u305a\u304b\u306a\u4e8b\u4ef6\u3067\u306f\u6e08\u307e\u3055\u308c\u306a\u3044\u3002 \u9867\u5ba2\u96e2\u308c\u3092\u56de\u907f\u3059\u308b\u3053\u3068\u304c\u512a\u5148\u3055\u308c\u308b\u305f\u3081\u3001\u7d44\u7e54\u306f\u3053\u306e\u3088\u3046\u306a\u9867\u5ba2\u96e2\u308c\u306e\u8fd1\u3044\u9867\u5ba2\u306e\u8cfc\u5165\u306b\u5bfe\u3057\u3066\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u3092\u63d0\u4f9b\u3057\u59cb\u3081\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002  <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u524d\u8ff0\u306e\u3088\u3046\u306b\u3001\u9867\u5ba2\u304c\u7279\u5b9a\u306e\u88fd\u54c1\/\u30b5\u30fc\u30d3\u30b9\u306e\u4f7f\u7528\u3092\u4e2d\u6b62\u3059\u308b\u610f\u56f3\u306f\u3001\u5e38\u306b\u6642\u9593\u306e\u7d4c\u904e\u3068\u3068\u3082\u306b\u5f62\u6210\u3055\u308c\u308b\u6c7a\u5b9a\u3067\u3042\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002 \u3053\u306e\u6c7a\u65ad\u306b\u81f3\u308b\u306b\u306f\u3055\u307e\u3056\u307e\u306a\u8981\u56e0\u304c\u3042\u308a\u3001\u7d44\u7e54\u304c\u4e00\u3064\u4e00\u3064\u306e\u8981\u56e0\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u304a\u5ba2\u69d8\u304c\u7d0d\u5f97\u3057\u3066\u6ede\u5728\u3057\u3001\u8cfc\u8cb7\u3092\u7d9a\u3051\u308b\u305f\u3081\u306b\u91cd\u8981\u306a\u3053\u3068\u3067\u3059\u3002 \u3092\u5e38\u306b\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u5b9f\u73fe\u3067\u304d\u308b\u3002  <\/span><a href=\"https:\/\/www.questionpro.com\/survey-templates\/customer-satisfaction-surveys\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u3092\u5b9f\u65bd\u3057\u3001\u5bc4\u305b\u3089\u308c\u305f\u58f0\u3092\u5206\u6790\u3057\u3066\u3044\u307e\u3059\u3002 <\/span> <\/li>\n<\/ul>\n<h3><strong><a id=\"Customer_churn_rate_calculation\" class=\"blankurl\"><\/a>\u9867\u5ba2\u96e2\u8131\u7387\u306e\u7b97\u51fa<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">\u6700\u3082\u5358\u7d14\u306a\u5f62\u3067\u306f\u3001\u9867\u5ba2\u89e3\u7d04\u7387\u306f\u3001\u5931\u3063\u305f\u9867\u5ba2\u306e\u6570\u3092\u7dcf\u9867\u5ba2\u6570\u3067\u5272\u3063\u305f\u3082\u306e\u3067\u3059\u3002 \u8cfc\u5165\u983b\u5ea6\u306b\u5fdc\u3058\u3066\u9867\u5ba2\u3092\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u6982\u7b97\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/span><\/p>\n<p style=\"text-align: center; border: solid 1px #222; padding: 4px;\"><strong>\u9867\u5ba2\u96e2\u8131\u7387\uff1dNo. \u9867\u5ba2\u55aa\u5931\u7387\/\u7dcf\u9867\u5ba2\u6570 \u9867\u5ba2\u6570\uff08\u671f\u9593\uff09\u00d7100<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">1\u56de\u306e\u53cd\u5fa9\u3067\u3053\u306e\u5f0f\u3092\u9069\u7528\u3059\u308b\u306e\u306f\u7c21\u5358\u3067\u3059\u304c\u3001\u8907\u6570\u306e\u671f\u9593\u3067\u9867\u5ba2\u89e3\u7d04\u3092\u8a08\u7b97\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u5834\u5408\u306f\u8907\u96d1\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4f8b\u3048\u3070\u3001\u521d\u5e74\u5ea6\u306b\u5931\u308f\u308c\u305f\u9867\u5ba2\u6570\u304c5\u4eba\u3001\u7dcf\u9867\u5ba2\u6570\u304c100\u4eba\u3060\u3063\u305f\u5834\u5408\u3001\u521d\u5e74\u5ea6\u306e\u89e3\u7d04\u7387\u306f<strong> 5\/100*100=5<\/strong>%\u3068\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3057\u304b\u3057\u3001\u9867\u5ba2\u89e3\u7d04\u7387\u304c\u4e00\u5b9a\u3067\u3042\u3063\u3066\u3082\u3001\u53ce\u76ca\u640d\u5931\u306f\u5897\u52a0\u3059\u308b\u3082\u306e\u3067\u3042\u308b\u3002<\/span><\/p>\n<h3><strong><a id=\"Customer_churn_calculation_example\" class=\"blankurl\"><\/a>\u30ab\u30b9\u30bf\u30de\u30fc\u30c1\u30e3\u30fc\u30f3\u7b97\u51fa\u4f8b<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">\u4f8b\u3048\u3070\u3001\u6bce\u5e7410\u4eba\u306e\u9867\u5ba2\u3092\u7372\u5f97\u3057\u3001100\u30c9\u30eb\u76f8\u5f53\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8cfc\u5165\u3057\u305f\u5834\u5408\u3001\u89e3\u7d04\u73870\uff05\u306e3\u5e74\u9593\u3067\u3001\uff08100\u30c9\u30eb\u00d710\uff09\uff0b\uff08100\u30c9\u30eb\u00d720\uff09\uff0b\uff08100\u30c9\u30eb\u00d730\uff09\uff1d6000\u30c9\u30eb\u306e\u5229\u76ca\u3092\u5f97\u308b\u3053\u3068\u306b\u306a\u308b\u306e\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3057\u304b\u3057\u3001\u89e3\u7d04\u7387\u304c\u767a\u751f\u3059\u308b\u3068\u3001\u4e8b\u614b\u306f\u3088\u308a\u8907\u96d1\u306b\u306a\u308a\u307e\u3059\u3002 \u3053\u3053\u3067\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u5e73\u5747\u7684\u306a\u89e3\u7d04\u7387\u309230\uff05\u3068\u3059\u308b\u3068\u3001\u3044\u304d\u306a\u308a\uff08100\u30c9\u30eb\u00d710\uff09\uff0b\uff08100\u30c9\u30eb\u00d717\uff09\uff0b\uff08100\u30c9\u30eb\u00d721.1\uff09\uff1d4810\u30c9\u30eb\u306b\u306a\u308a\u307e\u3059\u306d\u3002<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">\u3064\u307e\u308a\u3001\u3053\u306e\u89e3\u7d04\u306b\u3088\u3063\u30661,190\u30c9\u30eb\u306e\u30b3\u30b9\u30c8\u304c\u767a\u751f\u3057\u30013\u5e74\u9593\u3067\u4f1a\u793e\u5168\u4f53\u306e\u58f2\u4e0a\u306e\u7d0420\uff05\u304c\u5931\u308f\u308c\u305f\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/i><span style=\"font-weight: 400;\"> \u3053\u306e\u9867\u5ba2\u96e2\u8131\u306b\u3088\u308b\u53ce\u76ca\u306e\u6e1b\u5c11\u3092\u300c\u30ec\u30d9\u30cb\u30e5\u30fc\u30c1\u30e3\u30fc\u30f3\u300d\u3068\u547c\u3073\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u591a\u304f\u306e\u4f01\u696d\u306f\u3001\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u306b\u591a\u984d\u306e\u8cc7\u91d1\u3092\u8cbb\u3084\u3057\u307e\u3059\u304c\u3001\u9867\u5ba2\u304c\u7e70\u308a\u8fd4\u3057\u8cfc\u5165\u3057\u7d9a\u3051\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u306b\u306f\u3001\u3042\u307e\u308a\u529b\u3092\u6ce8\u3044\u3067\u3044\u307e\u305b\u3093\u3002 \u5c02\u9580\u5bb6\u306e\u4e2d\u306b\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u306b\u4f34\u3044\u3001\u9867\u5ba2\u7dad\u6301\u7387\u306e\u5411\u4e0a\u3084\u89e3\u7d04\u7387\u306e\u4f4e\u4e0b\u306b\u3082\u3063\u3068\u529b\u3092\u5165\u308c\u308b\u5fc5\u8981\u304c\u3042\u308b\u3068\u6307\u6458\u3059\u308b\u4eba\u3082\u3044\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3055\u3089\u306b\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u7406\u7531\u304b\u3089\u3082\u3001\u89e3\u7d04\u7387\u306e\u4e0a\u6607\u306f\u30d3\u30b8\u30cd\u30b9\u306b\u76ee\u306b\u898b\u3048\u3066\u60aa\u5f71\u97ff\u3092\u53ca\u307c\u3057\u307e\u3059\uff1a  <\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u30b3\u30b9\u30c8\u306f\u3001\u7dad\u6301\u30b3\u30b9\u30c8\u3088\u308a\u3082\u5927\u5e45\u306b\u9ad8\u3044\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u65e2\u5b58\u9867\u5ba2\u3078\u306e\u8ca9\u58f2\u7387\u306f\u3001\u81ea\u793e\u30d6\u30e9\u30f3\u30c9\u3092\u77e5\u3089\u306a\u3044\u9867\u5ba2\u3078\u306e\u8ca9\u58f2\u7387\u306b\u6bd4\u3079\u3001\u5e73\u574760\uff05\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002  <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u65e2\u5b58\u9867\u5ba2\u306f\u3001\u6e80\u8db3\u5ea6\u304c\u9ad8\u3051\u308c\u3070\u3001\u300c\u53e3\u30b3\u30df\u300d\u3068\u3044\u3046\u6709\u6a5f\u7684\u306a\u5e83\u304c\u308a\u306b\u3088\u3063\u3066\u3001\u30d6\u30e9\u30f3\u30c9\u30fb\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u306e\u512a\u308c\u305f\u30bd\u30fc\u30b9\u3068\u306a\u308a\u307e\u3059\u3002 \u3064\u307e\u308a\u3001\u5f7c\u3089\u306f\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3068\u306a\u308a\u3001\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u4ed6\u306e\u4eba\u306b\u52e7\u3081\u308b\u3053\u3068\u3067\u3001\u3042\u306a\u305f\u304c\u9867\u5ba2\u7372\u5f97\u306b\u591a\u304f\u306e\u8cbb\u7528\u3092\u304b\u3051\u308b\u3053\u3068\u306a\u304f\u3001\u3042\u306a\u305f\u306e\u5168\u4f53\u306e\u9867\u5ba2\u6570\u3092\u5897\u3084\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u305d\u306e\u305f\u3081\u3001\u3069\u306e\u3088\u3046\u306a\u30d3\u30b8\u30cd\u30b9\u3067\u3082\u3001\u5229\u76ca\u3092\u5897\u52a0\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u89e3\u7d04\u7387\u3092\u4f4e\u304f\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u304f\u3059\u308b\u3053\u3068\u304c\u6c7a\u5b9a\u7684\u306b\u91cd\u8981\u306a\u306e\u3067\u3059\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/customer-satisfaction-rating\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b><a id=\"Customer_Churn_Analysis\" class=\"blankurl\"><\/a>\u30ab\u30b9\u30bf\u30de\u30fc\u30c1\u30e3\u30fc\u30f3\uff08\u9867\u5ba2\u96e2\u8131\uff09\u5206\u6790<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u89e3\u7d04\u3068\u306f\u4f55\u304b\u3092\u7406\u89e3\u3057\u305f\u3068\u3053\u308d\u3067\u3001\u6b21\u306e\u5f53\u305f\u308a\u524d\u306e\u30b9\u30c6\u30c3\u30d7\u306f\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3059\u3002 \u305d\u306e\u7406\u7531\u306f2\u3064\u3042\u308a\u307e\u3059\uff1a<\/span><\/p>\n<p><span style=\"font-weight: 400;\">1.\u89e3\u7d04\u7387\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u89e3\u6c7a\u7b56\u3092\u898b\u3064\u3051\u305f\u3044\u3068\u601d\u3046\u524d\u306b\u3001\u305d\u3082\u305d\u3082\u4f55\u304c\u539f\u56e0\u306a\u306e\u304b\u3092\u77e5\u3063\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">2.\u89e3\u7d04\u3092\u6e1b\u3089\u3059\u305f\u3081\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5c0e\u5165\u3057\u305f\u306e\u3067\u3042\u308c\u3070\u3001\u305d\u308c\u304c\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u77e5\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u89e3\u7d04\u3092\u8ffd\u8de1\u30fb\u5206\u6790\u3059\u308b\u65b9\u6cd5\u306f\u6570\u591a\u304f\u3042\u308a\u307e\u3059\u304c\u3001\u3053\u3053\u3067\u306f<a href=\"https:\/\/www.questionpro.com\/blog\/cohort-study\/\">\u30b3\u30db\u30fc\u30c8Study<\/a>\u30ec\u30dd\u30fc\u30c8\u3068\u3001\u9867\u5ba2\u884c\u52d5\u5225\u306e\u89e3\u7d04\u3068\u3044\u30462\u3064\u306e\u65b9\u6cd5\u306b\u7126\u70b9\u3092\u5f53\u3066\u307e\u3059\u3002  <\/span><\/p>\n<p><b>1.\u30b3\u30fc\u30db\u30fc\u30c8\u30ec\u30dd\u30fc\u30c8\u3067\u3059\uff1a  <\/b><span style=\"font-weight: 400;\">\u30b3\u30db\u30fc\u30c8\u30ec\u30dd\u30fc\u30c8\u306f\u3001\u9867\u5ba2\u306e\u5358\u4f4d\u3068\u305d\u306e\u89e3\u7d04\u7387\u3092\u6642\u7cfb\u5217\u3067\u5206\u6790\u3059\u308b\u3082\u306e\u3067\u3059\u3002 \u30b3\u30fc\u30db\u30fc\u30c8\u3068\u306f\u3001\u3042\u308b\u671f\u9593\u306b\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u304b\u3089\u8cfc\u5165\u3057\u305f\u9867\u5ba2\u306e\u5358\u4f4d\u307e\u305f\u306f\u30bb\u30b0\u30e1\u30f3\u30c8\u3092\u6307\u3057\u307e\u3059\u3002 \u4e00\u822c\u7684\u306b\u4f7f\u7528\u3067\u304d\u308b\u30b3\u30db\u30fc\u30c8\u306f\u3001\u7279\u5b9a\u306e\u6708\u306b\u8cfc\u5165\u3057\u305f\u9867\u5ba2\u3067\u3001\u4f8b\u3048\u3070\u30012018\u5e741\u6708\u306e\u30b3\u30db\u30fc\u30c8\u306f\u3001\u305d\u306e\u6708\u306b\u6c7a\u6e08\u3057\u305f\u9867\u5ba2\u3068\u306a\u308a\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.questionpro.com\/blog\/cohort-study\/\">\u30b3\u30db\u30fc\u30c8\u30ec\u30dd\u30fc\u30c8\u306e<\/a>\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u306f\u3001\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u306e\u5f71\u97ff\u3092\u53d7\u3051\u306a\u3044\u30af\u30ea\u30fc\u30f3\u306a\u6570\u5024\u304c\u5f97\u3089\u308c\u308b\u3053\u3068\u3001\u305d\u3057\u30662\u3064\u76ee\u306e\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u306f\u3001\u9867\u5ba2\u96e2\u308c\u306e\u30d1\u30bf\u30fc\u30f3\u3092\u628a\u63e1\u3067\u304d\u308b\u3053\u3068\u3067\u3059\u3002<\/span><\/p>\n<p><b>2.\u884c\u52d5\u5225\u30c1\u30e3\u30fc\u30f3  <\/b><span style=\"font-weight: 400;\">\u30b3\u30fc\u30db\u30fc\u30c8\u30ec\u30dd\u30fc\u30c8\u306b\u3088\u308b\u89e3\u7d04\u306e\u5206\u6790\u3060\u3051\u3067\u306a\u304f\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/consumer-behavior-definition\/\">\u9867\u5ba2\u306e\u884c\u52d5\u3092<\/a>\u89b3\u5bdf\u3057\u3066\u89e3\u7d04\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002 \u3053\u308c\u306f\u3069\u3046\u3044\u3046\u3053\u3068\u304b\u3068\u3044\u3046\u3068\u3001\u3042\u308b\u6a5f\u80fd\u3092\u4f7f\u3046\u3001\u3042\u308b\u3044\u306f\u3042\u308b\u8cfc\u8cb7\u884c\u52d5\u3092\u5b8c\u4e86\u3059\u308b\u3068\u3044\u3046\u3001\u3042\u308b\u9867\u5ba2\u306e\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u3092\u89b3\u5bdf\u3057\u3066\u3001\u305d\u308c\u304c\u89e3\u7d04\u306b\u4e0e\u3048\u308b\u5f71\u97ff\u3092\u5224\u65ad\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3068\u3044\u3046\u3088\u3046\u306a\u5229\u70b9\u304c\u3042\u308b\u65b9\u6cd5\u3067\u3059\uff1a  <\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u4f01\u696d\u306f\u3001\u9867\u5ba2\u96e2\u308c\u3092\u6e1b\u3089\u3059\u305f\u3081\u306b\u3001\u6539\u5584\u304c\u5fc5\u8981\u306a\u88fd\u54c1\u3084\u6a5f\u80fd\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3053\u3068\u3092\u6c7a\u5b9a\u3059\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u30d6\u30e9\u30f3\u30c9\u306f\u3001\u9867\u5ba2\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u3088\u308a\u3082\u3001\u3059\u3067\u306b\u3042\u308b\u6a5f\u80fd\u3092\u3088\u308a\u826f\u304f\u3059\u308b\u3053\u3068\u306b\u6ce8\u529b\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<h3><strong><a id=\"How_to_reduce_customer_churn\" class=\"blankurl\"><\/a>6\u3064\u306e\u7c21\u5358\u306a\u65b9\u6cd5\u3067\u9867\u5ba2\u89e3\u7d04\u3092\u6e1b\u3089\u3059\u65b9\u6cd5<\/strong><\/h3>\n<p><b>1.\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u3092\u8ffd\u8de1\u3059\u308b\uff1a<\/b><a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\"> <span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2<\/span><\/a><span style=\"font-weight: 400;\"> \u306f\u3001\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\uff08Promoters\uff09\u3060\u3051\u3067\u306a\u304f\u3001\u4e0d\u6e80\u8db3\u306a\u30ab\u30b9\u30bf\u30de\u30fc\uff08Detractors\uff09\u3092\u7279\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 NPS\u30b9\u30b3\u30a2\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u3067\u3001\u89e3\u7d04\u3092\u6e1b\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/span><\/p>\n<p><b>2.\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\uff08CES\uff09<\/b>\u3067\u3059<b>\uff1a <\/b><a href=\"https:\/\/www.questionpro.com\/blog\/customer-effort-score\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2<\/a>\uff08CES\uff09\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u6307\u6a19\u306e\u4e00\u7a2e\u3067\u3001\u9867\u5ba2\u306e\u52aa\u529b\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u52b4\u529b\u304c\u5c11\u306a\u3051\u308c\u3070\u5c11\u306a\u3044\u307b\u3069\u3001\u304a\u5ba2\u69d8\u306e\u30b5\u30fc\u30d3\u30b9\u306f\u826f\u304f\u306a\u308a\u307e\u3059\u3002 \u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u304c\u5411\u4e0a\u3059\u308c\u3070\u3001\u9867\u5ba2\u96e2\u308c\u304c\u9032\u3080\u306f\u305a\u3067\u3059\u3002<\/p>\n<p><b>3.\u304a\u5ba2\u69d8\u306b\u9069\u5207\u306a\u8cea\u554f\u3092\u3059\u308b\uff1a  <\/b><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306f\u738b\u69d8\u3068\u6b63\u8ad6\u3092\u8a00\u3046\u3002 \u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u9867\u5ba2\u304c\u81ea\u793e\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u306f\u3001\u975e\u5e38\u306b\u91cd\u8981\u306a\u3053\u3068\u3067\u3059\u3002 \u305d\u308c\u3092\u77e5\u308b\u305f\u3081\u306e\u6700\u3082\u7c21\u5358\u306a\u65b9\u6cd5\u306f\u3001\u7c21\u5358\u306a\u64cd\u4f5c\u3067  <\/span><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3 <\/span><span style=\"font-weight: 400;\">\u3092\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3057\u3066\u3044\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306b\u9069\u5207\u306a\u8cea\u554f\u3092\u3057\u3001\u6b63\u3057\u3044\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b\u3053\u3068\u3067\u3001\u6700\u7d42\u7684\u306b\u5341\u5206\u306a\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3084\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u5909\u66f4\uff08\u5fc5\u8981\u306a\u5834\u5408\uff09\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u4e0d\u6e80\u3092\u6301\u3064\u304a\u5ba2\u69d8\u306e\u6570\u3092\u6e1b\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><b>4.\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u3092\u6e80\u8db3\u3055\u305b\u308b\uff1a<\/b><span style=\"font-weight: 400;\"> \u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306b\u3001\u30d6\u30e9\u30f3\u30c9\u3068\u4e00\u7dd2\u306b\u3044\u308b\u7406\u7531\u3092\u4e0e\u3048\u308b\u3002 \u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306f\u3001\u3042\u306a\u305f\u304b\u3089\u5b9a\u671f\u7684\u306b\u8cfc\u5165\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u5bb6\u65cf\u3001\u53cb\u4eba\u3001\u4ed5\u4e8b\u4ef2\u9593\u306b\u3042\u306a\u305f\u3092\u52e7\u3081\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<a href=\"https:\/\/www.questionpro.com\/features\/rewards.html\">\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3084\u30ea\u30ef\u30fc\u30c9\u30dd\u30a4\u30f3\u30c8<\/a>\u3001\u8a95\u751f\u65e5\u3084\u8a18\u5ff5\u65e5\u306e\u5272\u5f15\u7279\u5178\u30dd\u30a4\u30f3\u30c8\u3001\u4ea4\u63db\u53ef\u80fd\u306a\u30dd\u30a4\u30f3\u30c8\u306a\u3069\u3092<a href=\"https:\/\/www.questionpro.com\/features\/rewards.html\">\u63d0\u4f9b<\/a>\u3059\u308b\u3002  <\/span><\/p>\n<p><b>5.\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306b\u3044\u3064\u3082\u4ee5\u4e0a\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b<\/b><span style=\"font-weight: 400;\">:\u9577\u671f\u7684\u306a\u5272\u5f15\u3092\u63d0\u4f9b\u3059\u308b\u3002 \u9577\u671f\u7684\u306a\u5272\u5f15\u3084\u5951\u7d04\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u3068\u9867\u5ba2\u306e\u53cc\u65b9\u306b\u5229\u76ca\u3092\u3082\u305f\u3089\u3059\u3082\u306e\u3067\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002 \u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30c3\u30c8\u30a6\u30a7\u30a2\u3067\u306f\u3001\u9774\u306e\u72b6\u614b\u304c\u826f\u597d\u3067\u3042\u308b\u3053\u3068\u3092\u6761\u4ef6\u306b\u3001\u9774\u306e\u751f\u6daf\u4ea4\u63db\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002 \u305d\u3093\u306a\u30aa\u30d5\u30a1\u30fc\u3092\u898b\u9003\u3059\u4eba\u304c\u3044\u308b\u306e\u3060\u308d\u3046\u304b\u3002<\/span><\/p>\n<p><b>6.\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\uff1a<\/b><span style=\"font-weight: 400;\"> \u9867\u5ba2\u304c\u7af6\u5408\u4ed6\u793e\u306b\u884c\u304f\u3053\u3068\u3092\u4e0d\u53ef\u80fd\u306b\u3059\u308b\u3002<a href=\"https:\/\/www.questionpro.com\/blog\/customer-service\/\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3053\u305d<\/a>\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-loyalty-what-it-is\/\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e<\/a>\u9375\u3067\u3059\u3002 \u3082\u3057\u3001\u30d6\u30e9\u30f3\u30c9\u304c\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308c\u3070\u3001\u89e3\u7d04\u306e\u53ef\u80fd\u6027\u306f\u4f4e\u304f\u306a\u308a\u307e\u3059\u3002 \u7af6\u5408\u4ed6\u793e\u3088\u308a\u3082\u512a\u308c\u3066\u3044\u308b\u3053\u3068\u3002 \u305f\u3060\u5546\u54c1\u3092\u58f2\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u4ed8\u52a0\u4fa1\u5024\u3082\u3057\u3063\u304b\u308a\u3064\u3051\u3066\u304f\u3060\u3055\u3044\uff01<\/span><\/p>\n<p>\u4f8b\u3048\u3070\u3001\u3053\u3093\u306a\u611f\u3058\u3067\u3059\uff1a\u3042\u308b\u4f01\u696d\u304c\u983b\u7e41\u306b\u9867\u5ba2\u55aa\u5931\u306b\u76f4\u9762\u3057\u3066\u304a\u308a\u3001\u3053\u306e\u89e3\u7d04\u304c\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3067\u306f\u306a\u304f\u4fa1\u683c\u8a2d\u5b9a\u306e\u305f\u3081\u306b\u8d77\u3053\u3063\u3066\u3044\u308b\u3068\u8a8d\u8b58\u3057\u3066\u3044\u308b\u3002 \u3057\u304b\u3057\u3001\u6700\u8fd1\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u300c\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306f\u826f\u3044\u304c\u4fa1\u683c\u8a2d\u5b9a\u304c\u554f\u984c\u3060\u300d\u3068\u611f\u3058\u3066\u3044\u308b\u306e\u306b\u5bfe\u3057\u3001\u305d\u306e\u9006\u306e\u30b1\u30fc\u30b9\u3082\u3042\u308b\u3053\u3068\u304c\u78ba\u8a8d\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u304a\u5ba2\u69d8\u3092\u5bfe\u8c61\u306b\u5b9f\u65bd\u3057\u305f<a href=\"https:\/\/www.questionpro.com\/blog\/surveys\/\">\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u306f<\/a>\u300140\uff05\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u7406\u7531\u306b\u9000\u8077\u3057\u3001\u4fa1\u683c\u8a2d\u5b9a\u3092\u7406\u7531\u306b\u9000\u8077\u3057\u305f\u306e\u306f29\uff05\u306b\u904e\u304e\u306a\u3044\u3068\u3044\u3046\u7d50\u679c\u304c\u51fa\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u3053\u3068\u304b\u3089\u3001\u9867\u5ba2\u3092\u30e2\u30cb\u30bf\u30fc\u3057\u3001\u6e80\u8db3\u3055\u305b\u308b\u3053\u3068\u304c\u3001\u4f01\u696d\u306e\u9867\u5ba2\u7dad\u6301\u3001\u3042\u308b\u3044\u306f\u5931\u3063\u305f\u9867\u5ba2\u306e\u56de\u5fa9\u306b\u3064\u306a\u304c\u308b\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3059\u3002 \u3057\u305f\u304c\u3063\u3066\u3001\u9867\u5ba2\u55aa\u5931\u8abf\u67fb\u304c\u5fc5\u8981\u3067\u3042\u308a\u3001\u9867\u5ba2\u304b\u3089\u76f4\u63a5\u53ce\u96c6\u3057\u305f\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u3001\u306a\u305c\u9867\u5ba2\u304c\u96e2\u308c\u3066\u3044\u304f\u306e\u304b\u3001\u3069\u306e\u90e8\u5206\u3092\u6539\u5584\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u306e\u304b\u3092\u77e5\u308b\u305f\u3081\u306b\u975e\u5e38\u306b\u6709\u7528\u3067\u3042\u308b\u3002<\/p>\n<h3><b><a id=\"Advantages_of_Customer_Churn_Prevention\" class=\"blankurl\"><\/a>\u9867\u5ba2\u96e2\u53cd\u9632\u6b62\u7b56\u306e\u30e1\u30ea\u30c3\u30c8<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><b>\u6539\u5584\u306e\u305f\u3081\u306e\u60c5\u5831\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\uff1a<\/b><span style=\"font-weight: 400;\">\u4e0d\u6e80\u306e\u3042\u308b <\/span><span style=\"font-weight: 400;\">\u9867\u5ba2\u306f\u5efa\u8a2d\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u6e90\u3067\u3042\u308b<\/span><span style=\"font-weight: 400;\"> \u7d44\u7e54\u3092\u3088\u308a\u826f\u304f\u3059\u308b\u305f\u3081\u306b \u9867\u5ba2\u96e2\u308c\u3092\u9632\u3050\u305f\u3081\u306e\u6226\u7565\u3092\u5b9f\u65bd\u3059\u308b\u969b\u306b\u3001\u6539\u5584\u3059\u3079\u304d\u70b9\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>\u30d3\u30b8\u30cd\u30b9\u306e\u30ea\u30b9\u30af\u3092\u8efd\u6e1b\u3059\u308b\uff1a  <span style=\"font-weight: 400;\">\u9867\u5ba2\u96e2\u8131\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u3078\u306e\u76f4\u63a5\u7684\u306a\u640d\u5931\u3092\u793a\u3057\u307e\u3059\u3002 \u65b0\u3057\u3044\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u65e2\u5b58\u306e\u9867\u5ba2\u306b\u8ca9\u58f2\u3059\u308b\u3053\u3068\u306f\u3001\u65b0\u3057\u3044\u9867\u5ba2\u306b\u8ca9\u58f2\u3059\u308b\u3088\u308a\u3082\u305a\u3063\u3068\u7c21\u5358\u3067\u3059\u3002 \u3053\u306e\u3088\u3046\u306b\u3001\u9867\u5ba2\u96e2\u8131\u306f\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u306b\u5bb3\u3092\u53ca\u307c\u3059\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/b><\/li>\n<li style=\"font-weight: 400;\"> <b>\u30bf\u30fc\u30b2\u30c3\u30c8\u5e02\u5834\u3092\u7406\u89e3\u3059\u308b\uff1a<\/b><span style=\"font-weight: 400;\">\u9867\u5ba2\u96e2\u308c\u3092\u9632\u3050\u305f\u3081\u306b\u5e38\u306b\u52aa\u529b\u3059\u308b\u3053\u3068\u3067\u3001\u4eca\u307e\u3067\u77e5\u3089\u308c\u3066\u3044\u306a\u304b\u3063\u305f\u5e02\u5834\u306e\u5c64\u304c\u898b\u3048\u3066\u304d\u307e\u3059\u3002 <\/span><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb<\/span><span style=\"font-weight: 400;\"> <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/focus-group\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u30d5\u30a9\u30fc\u30ab\u30b9\u30b0\u30eb\u30fc\u30d7<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u306a\u3069\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u3068\u306a\u308b\u5e02\u5834\u3092\u3088\u308a\u6df1\u304f\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u3072\u3044\u3066\u306f\u9867\u5ba2\u96e2\u308c\u306e\u6291\u5236\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/li>\n<li><b>\u5e02\u5834\u306b\u304a\u3051\u308b\u7af6\u4e89\u512a\u4f4d\u6027\u3092\u69cb\u7bc9\u3059\u308b\uff1a<\/b><span style=\"font-weight: 400;\"> 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400;\">\u9867\u5ba2\u3068\u4e00\u7dd2\u306b\u559c\u3073\u3092\u5206\u304b\u3061\u5408\u3044\u3001\u79c1\u305f\u3061\u306e<a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u3064\u3044\u3066\u77e5\u3063\u3066 <\/a>\u304f\u3060\u3055\u3044\u3002CX\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u69cb\u7bc9\u3068\u7c21\u7d20\u5316\u3078\u306e\u6700\u521d\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u3054\u6848\u5185\u3057\u307e\u3059\u3002<\/span><\/p>\n<p style=\"text-align: center;\"><a class=\"btn blogcta\" href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" 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