{"id":794209,"date":"2020-05-08T08:38:00","date_gmt":"2020-05-08T15:38:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%ef%bc%9a%e5%ae%9a%e7%be%a9%e3%80%81%e3%83%a1%e3%83%aa%e3%83%83%e3%83%88\/"},"modified":"2020-05-08T08:38:00","modified_gmt":"2020-05-08T08:38:00","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%ef%bc%9a%e5%ae%9a%e7%be%a9%e3%80%81%e3%83%a1%e3%83%aa%e3%83%83%e3%83%88","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%ef%bc%9a%e5%ae%9a%e7%be%a9%e3%80%81%e3%83%a1%e3%83%aa%e3%83%83%e3%83%88\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\uff1a\u5b9a\u7fa9\u3001\u30e1\u30ea\u30c3\u30c8\u3001\u4f8b"},"content":{"rendered":"<h2><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u306f\uff1f<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u5b9a\u7fa9\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u3068\u9867\u5ba2\u3068\u306e\u9593\u306b\u5b58\u5728\u3059\u308b\u3064\u306a\u304c\u308a\u3084\u76f8\u4e92\u4f5c\u7528\u3068\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u30a8\u30f3\u30b2\u30fc\u30b8\u3055\u308c\u305f\u9867\u5ba2\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306b\u89aa\u8fd1\u611f\u3092\u6301\u3061\u3001\u5fe0\u8aa0\u5fc3\u3092\u6301\u3064\u3002 \u5f7c\u3089\u306f\u4e00\u822c\u7684\u306b\u3001\u305d\u306e\u30d6\u30e9\u30f3\u30c9\u306b\u3064\u3044\u3066\u3088\u308a\u591a\u304f\u8cfc\u5165\u3057\u3001\u63d0\u5531\u3059\u308b\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002 \u512a\u308c\u305f<a href=\"https:\/\/www.questionpro.com\/blog\/complete-guide-to-customer-experience\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX<\/a>\uff09\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u306a\u305c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u91cd\u8981\u306a\u306e\u304b\uff1f<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u3068\u305d\u306e\u5229\u76ca\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u3001\u30d6\u30e9\u30f3\u30c9\u306f\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3001\u8981\u6c42\u3001\u5909\u5316\u3059\u308b\u7fd2\u6163\u306b\u6ce8\u610f\u6df1\u304f\u306a\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u308b\u305f\u3081\u306e\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3092\u30c1\u30a7\u30c3\u30af\u3057\u3001\u691c\u8a3c\u3059\u308b\u305f\u3081\u306e\u4e00\u3064\u306e\u771f\u306e\u5c3a\u5ea6\u3067\u3059\u3002<\/span><\/p>\n<p><b><i>\u30ae\u30e3\u30e9\u30c3\u30d7\u793e\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u5b8c\u5168\u306b\u30a8\u30f3\u30b2\u30fc\u30b8\u3055\u308c\u305f\u9867\u5ba2\u306f\u300123\uff05\u4ee5\u4e0a\u306e\u53ce\u76ca\u3092\u3082\u305f\u3089\u3059\u3068\u3044\u3046\u3002<\/i><\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u308c\u3067\u3082\u7d0d\u5f97\u3067\u304d\u306a\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u4eca\u65e5\u306e\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306e\u6642\u4ee3\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u91cd\u8981\u3067\u3042\u308b\u7406\u7531\u3092\u3055\u3089\u306b\u3044\u304f\u3064\u304b\u6319\u3052\u3066\u307f\u307e\u3057\u3087\u3046\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u6210\u529f\u306f\u3001\u304a\u5ba2\u69d8\u306e\u6210\u529f\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u30a8\u30f3\u30b2\u30fc\u30b8\u3055\u308c\u305f\u9867\u5ba2\u306f\u3001\u5b89\u5b9a\u3057\u305f\u53ce\u76ca\u3092\u3082\u305f\u3089\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">NPS\u30b9\u30b3\u30a2\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u30d6\u30e9\u30f3\u30c9\u306e\u6210\u9577\u3068\u5411\u4e0a\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<p style=\"text-align: center;\">\u3082\u3063\u3068\u8a73\u3057\u304f<a href=\"https:\/\/www.questionpro.com\/cx\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\/\u30c4\u30fc\u30eb<\/a><\/p>\n<h3><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u512a\u308c\u305f\u4e8b\u4f8b\u3092\u3044\u304f\u3064\u304b\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u7d20\u6674\u3089\u3057\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u306b\u3001\u591a\u304f\u306e\u6642\u9593\u3068\u8cbb\u7528\u3092\u8cbb\u3084\u3059\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u5b9f\u969b\u306b\u306f\u3001\u307e\u305a\u9867\u5ba2\u3092\u7406\u89e3\u3057\u3001\u30af\u30ea\u30a8\u30a4\u30c6\u30a3\u30d6\u306b\u306a\u308a\u3001\u305d\u3057\u3066\u30d7\u30e9\u30f3\u3092\u7df4\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u305d\u308c\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u512a\u308c\u305f\u4e8b\u4f8b\u3092\u898b\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<h4><b>\u30a6\u30a7\u30f3\u30c7\u30a3\u30fc\u30ba<\/b><\/h4>\n<p><b><span style=\"font-weight: 400;\">Twitter\u306e\u30d5\u30a9\u30ed\u30ef\u30fc\u6570\u306f370\u4e07\u4eba\u3092\u8d85\u3048\u3001\u4eba\u3005\u306b\u611b\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u306f\u8a00\u3046\u307e\u3067\u3082\u3042\u308a\u307e\u305b\u3093\u3002 \u5f7c\u3089\u306eTwitter\u306f\u3001\u76ae\u8089\u3084\u30a6\u30a3\u30c3\u30c8\u306b\u5bcc\u3093\u3060\u6295\u7a3f\u3084\u4ed6\u306e\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u30ea\u30d7\u30e9\u30a4\u3092\u5927\u91cf\u306b\u6295\u7a3f\u3057\u3066\u3044\u307e\u3059\u3002 Wendy\u306eTwitter\u306b\u3064\u3076\u3084\u304f\u3068\u3001\u6c17\u306e\u5229\u3044\u305f\u4f1a\u8a71\u304c\u3067\u304d\u305f\u308a\u3001\u666f\u54c1\u3084\u30ae\u30d5\u30c8\u30ab\u30fc\u30c9\u3092\u30b2\u30c3\u30c8\u3067\u304d\u308b\u30c1\u30e3\u30f3\u30b9\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/b><\/p>\n<p><b><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-102261 size-full\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/05\/wendys.png\" alt=\"\u30a6\u30a7\u30f3\u30c7\u30a3\u30fc\u30ba\" width=\"939\" height=\"619\"><\/b><\/p>\n<p style=\"text-align: center;\">\u51fa\u5178\uff1a www.popbuzz.com<\/p>\n<h4><b>\u30b9\u30bf\u30fc\u30d0\u30c3\u30af\u30b9<\/b><\/h4>\n<p><b><span style=\"font-weight: 400;\">\u30b9\u30bf\u30fc\u30d0\u30c3\u30af\u30b9\u306f\u3001\u30b3\u30fc\u30d2\u30fc\u597d\u304d\u306e\u304a\u5ba2\u69d8\u3092\u53d6\u308a\u8fbc\u3080\u305f\u3081\u306b\u3001\u30e6\u30cb\u30fc\u30af\u306a\u53d6\u308a\u7d44\u307f\u3092\u59cb\u3081\u307e\u3057\u305f\u3002 \u30b9\u30bf\u30fc\u30d0\u30c3\u30af\u30b9 \u30ea\u30b6\u30fc\u30d6 \u30ed\u30fc\u30b9\u30bf\u30ea\u30fc \u30a2\u30f3\u30c9 \u30c6\u30a4\u30b9\u30c6\u30a3\u30f3\u30b0 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loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-102233 size-full\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/05\/starbucks.jpg\" alt=\"\u30b9\u30bf\u30fc\u30d0\u30c3\u30af\u30b9\" width=\"1024\" height=\"678\"><\/p>\n<p style=\"text-align: center;\">\u51fa\u5178\uff1a www.travelmag.com<\/p>\n<h4><b>\u30aa\u30fc\u30eb\u30d0\u30fc\u30ba<\/b><\/h4>\n<p><b><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u8ca9\u4fc3\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3084\u666f\u54c1\u3001\u5e83\u544a\u65bd\u7b56\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u305d\u308c\u306f\u3001\u304a\u5ba2\u69d8\u3068\u306e\u3064\u306a\u304c\u308a\u3092\u4f5c\u308b\u3053\u3068\u3067\u3082\u3042\u308a\u307e\u3059\u3002 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\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3084\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u306e\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u3092\u901a\u3058\u3066\u3001\u81ea\u5206\u305f\u3061\u306e\u30df\u30c3\u30b7\u30e7\u30f3\u306e\u8a8d\u77e5\u5ea6\u3092\u9ad8\u3081\u3066\u3044\u307e\u3059\u3002 \u30d6\u30e9\u30f3\u30c9\u306e\u4eba\u9593\u6027\u3092\u9ad8\u3081\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u5bc6\u63a5\u306b\u3064\u306a\u304c\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/b><\/p>\n<p style=\"text-align: center;\"><b><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-102240 size-full\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/05\/customer-engagement-example-allbirds.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30eb\u30d0\u30fc\u30ba\" width=\"1280\" height=\"710\"><\/b>\u51fa\u5178\uff1a www.reviewtrackers.com<\/p>\n<h3><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u30e1\u30ea\u30c3\u30c8<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30d6\u30e9\u30f3\u30c9\u306e\u7d99\u7d9a\u7684\u306a\u6210\u529f\u306e\u305f\u3081\u306b\u306f\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u91cd\u8981\u3067\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u4e3b\u306a\u52b9\u679c\u3084\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<h4>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a<\/h4>\n<p><span 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