{"id":794268,"date":"2019-02-11T01:38:32","date_gmt":"2019-02-11T01:38:32","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%ef%bc%88cx%ef%bc%89%e3%81%ae%e9%87%8d%e8%a6%81%e6%80%a7\/"},"modified":"2019-02-11T01:38:32","modified_gmt":"2019-02-11T01:38:32","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%ef%bc%88cx%ef%bc%89%e3%81%ae%e9%87%8d%e8%a6%81%e6%80%a7","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%ef%bc%88cx%ef%bc%89%e3%81%ae%e9%87%8d%e8%a6%81%e6%80%a7\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306e\u91cd\u8981\u6027"},"content":{"rendered":"<p>\u304a\u5ba2\u69d8\u306e\u671f\u5f85\u3092\u8d85\u3048\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u3092\u9577\u671f\u7684\u306b\u56f2\u3044\u8fbc\u3080\u3053\u3068\u306f\u3001\u3042\u3089\u3086\u308b\u4f01\u696d\u306e\u76ee\u6a19\u306e\u4e0a\u4f4d\u306b\u4f4d\u7f6e\u3059\u308b\u3082\u306e\u3067\u3059\u3002 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rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e<\/a>\u5411\u4e0a\u3001\u7279\u306b\u60c5\u5831\u611f\u5ea6\u304c\u9ad8\u304f\u3001\u8fc5\u901f\u3067\u4fbf\u5229\u3067\u300c\u304b\u3063\u3053\u3044\u3044\u300d\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u4f53\u9a13\u3092\u671b\u3080\u73fe\u4ee3\u306e\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u3001\u5927\u304d\u306a\u6295\u8cc7\u3092\u884c\u3046\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><span style=\"font-weight: 400;\">\u3092\u304a\u5fd8\u308c\u306a\u304f <\/span><b>\u7121\u6599\u96fb\u5b50\u66f8\u7c4d\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3059\u308b\uff1a\u30cf\u30c3\u30ab\u30fc\u306e\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30ac\u30a4\u30c9\u300d\uff08\u7121\u6599\uff09\u306e\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3092\u304a\u5fd8\u308c\u306a\u304f\u3002 <\/b><span style=\"font-weight: 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style=\"font-weight: 400;\">\u30d6\u30e9\u30f3\u30c9\u306e\u6210\u529f\u306e\u305f\u3081\u306b\u3001\u306a\u305c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u91cd\u8981\u306a\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u901a\u3058\u3066<\/a>\u30d6\u30e9\u30f3\u30c9\u3068\u63a5\u3059\u308b\u969b\u3001\u3044\u304f\u3064\u304b\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u901a\u904e\u3057\u307e\u3059\u3002 \u8cfc\u5165\u524d\u3001\u8cfc\u5165\u4e2d\u3001\u8cfc\u5165\u5f8c\u3068\u672c\u5f53\u306b\u305f\u304f\u3055\u3093\u3042\u308a\u307e\u3059\u304c\u3001\u3069\u308c\u3082\u540c\u3058\u304f\u3089\u3044\u91cd\u8981\u3067\u3059\u3002 \u3069\u306e\u3088\u3046\u306a<a href=\"https:\/\/www.questionpro.com\/blog\/customer-touchpoints\/\" target=\"_blank\" rel=\"noopener\">\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u3082<\/a>\u3001\u305f\u3063\u305f\u4e00\u5ea6\u306e\u60aa\u3044\u4f53\u9a13\u304c\u3001\u7d20\u6674\u3089\u3057\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u52aa\u529b\u3092\u9813\u632b\u3055\u305b\u3066\u3057\u307e\u3046\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002 \u30d6\u30e9\u30f3\u30c9\u306f\u3001\u6a21\u7bc4\u7684\u306a\u3082\u306e\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u5fc3\u304c\u3051\u3066\u3044\u307e\u3059\u304c  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/complete-guide-to-customer-experience\/\"><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/span><\/a><span style=\"font-weight: 400;\"> 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\u71b1\u5fc3\u306a\u30b9\u30bf\u30c3\u30d5\u306f\u3001\u3069\u306e\u3088\u3046\u306a\u7d44\u7e54\u306b\u3068\u3063\u3066\u3082\u8cc7\u7523\u3068\u306a\u308a\u307e\u3059\u3002 \u5f7c\u3089\u306f\u5fe0\u5b9f\u3067\u3001\u512a\u308c\u305f\u30c1\u30fc\u30e0\u30d7\u30ec\u30fc\u30e4\u30fc\u3067\u3042\u308a\u3001\u732e\u8eab\u7684\u3067\u3001\u4f1a\u793e\u306e\u76ee\u6a19\u306b\u81ea\u5206\u3092\u5408\u308f\u305b\u3066\u304f\u308c\u308b\u3002 \u7814\u7a76\u306b\u3088\u308b\u3068\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u9ad8\u3044\u30b9\u30bf\u30c3\u30d5\u304c\u3044\u308b\u7d44\u7e54\u306f\u3001\u30e9\u30a4\u30d0\u30eb\u4f01\u696d\u3092147%\u3082\u4e0a\u56de\u3063\u3066\u3044\u308b\u305d\u3046\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">CX\u3068\u5f93\u696d\u54e1\u4f53\u9a13\uff08EX\uff09\u306f\u5207\u3063\u3066\u3082\u5207\u308c\u306a\u3044\u95a2\u4fc2\u306b\u3042\u308a\u307e\u3059\u3002 \u9ad8\u3044\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u6301\u3064\u5f93\u696d\u54e1\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u306b\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002 \u65b0\u3057\u3044\u65b9\u6cd5\u3092\u7a4d\u6975\u7684\u306b\u63a2\u3057\u3001\u305d\u308c\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u3067\u3001\u5353\u8d8a\u3057\u305f\u3082\u306e\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/complete-guide-to-customer-experience\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3>4.\u6587\u5316\u306e\u4e00\u90e8\u3068\u306a\u308b<\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306e\u7d44\u7e54\u306f\u3001\u5e38\u306b\u9867\u5ba2\u306e\u3053\u3068\u3092\u8003\u3048\u3001\u3055\u307e\u3056\u307e\u306a\u65b9\u6cd5\u3067\u9867\u5ba2\u3092\u559c\u3070\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u5efa\u7269<\/span><a href=\"https:\/\/www.questionpro.com\/blog\/customer-centric-work-culture\/\"><span style=\"font-weight: 400;\"> \u9867\u5ba2\u672c\u4f4d\u306e\u6587\u5316<\/span><\/a><span style=\"font-weight: 400;\"> \u306f\u7c21\u5358\u306a\u3053\u3068\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3057\u3001\u4e00\u671d\u4e00\u5915\u306b\u3067\u304d\u308b\u3053\u3068\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u307e\u305a\u306f\u7d44\u7e54\u6587\u5316\u3068\u3057\u3066\u5b9a\u7740\u3055\u305b\u308b\u3053\u3068\u304b\u3089\u59cb\u3081\u3066\u307f\u3066\u306f\u3044\u304b\u304c\u3067\u3057\u3087\u3046\u304b\u3002 \u7d44\u7e54\u3067\u9867\u5ba2\u4e2d\u5fc3\u306e\u6587\u5316\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u3053\u3068\u3092\u899a\u3048\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u5e38\u306b\u304a\u5ba2\u3055\u307e\u306b\u5171\u611f\u3059\u308b<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u81ea\u793e\u306e\u6587\u5316\u306b\u5408\u3063\u305f\u5019\u88dc\u8005\u3092\u63a1\u7528\u3059\u308b<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u5f93\u696d\u54e1\u306e\u5831\u916c\u3068\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u3092\u30ea\u30f3\u30af\u3055\u305b\u308b<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u3068\u306e\u4ea4\u6d41\u3092\u4fc3\u9032\u3059\u308b<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><strong>\u30cf\u30c3\u30ab\u30fc\u306e\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30ac\u30a4\u30c9\u3002<\/strong> CX\u306e\u8907\u96d1\u3055\u306f\u3001\u305d\u308c\u305e\u308c\u306e\u30d3\u30b8\u30cd\u30b9\u3084\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u304c\u6301\u3064\u30cb\u30fc\u30ba\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002 \u3053\u306e\u7121\u6599eBook\u304c\u3001\u6d1e\u5bdf\u306b\u6e80\u3061\u305f\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u3001\u9867\u5ba2\u3092\u30d6\u30e9\u30f3\u30c9\u306e\u652f\u6301\u8005\u306b\u5909\u3048\u308b\u305f\u3081\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u6210\u529f\u3055\u305b\u308b\u65b9\u6cd5\u3092\u3088\u308a\u3088\u304f\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3053\u3068\u3092\u9858\u3063\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/ebook\/hackers-guide-to-customer-experience.html\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u7121\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/strong><\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>5.\u30d6\u30e9\u30f3\u30c9\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc\u3084\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u767a\u7aef\u3068\u306a\u308b<\/h3>\n<p>\u30d6\u30e9\u30f3\u30c9\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc\u3068\u306f\u3001\u6e80\u8db3\u3057\u305f\u9867\u5ba2\u304c\u3055\u307e\u3056\u307e\u306a\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3001\u4f01\u696d\u3084\u305d\u306e\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u306e\u54c1\u8cea\u3092\u8cde\u8cdb\u3059\u308b\u30b1\u30fc\u30b9\u3092\u6307\u3057\u307e\u3059\u3002 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\u3053\u306e\u9006\u306f\u3001\u4e0d\u6e80\u3092\u6301\u3063\u305f\u9867\u5ba2\u304c\u4f01\u696d\u3084\u88fd\u54c1\u306b\u95a2\u3059\u308b\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u8a55\u4fa1\u3092\u5e83\u3081\u3001\u591a\u304f\u306e\u898b\u8fbc\u307f\u5ba2\u304c\u4ed6\u3067\u8cb7\u3044\u7269\u3092\u3059\u308b\u3088\u3046\u306b\u306a\u308b\u3053\u3068\u3067\u3042\u308b\u3002<\/p>\n<p>\u4e0a\u8a18\u306e2\u3064\u306e\u30b7\u30ca\u30ea\u30aa\u306e\u3044\u305a\u308c\u306b\u304a\u3044\u3066\u3082\u3001\u5171\u901a\u3059\u308b\u306e\u306f\u300c\u9867\u5ba2\u4f53\u9a13\u300d\u3067\u3059\u3002 \u305d\u3057\u3066\u3001\u4e16\u754c\u4e2d\u3067\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u306e\u5229\u7528\u304c\u9032\u3080\u4e2d\u3001\u793e\u4f1a\u7684\u5730\u4f4d\u3084\u5e74\u9f62\u306b\u95a2\u4fc2\u306a\u304f\u3001\u30cd\u30c3\u30c8\u4e0a\u306e\u826f\u3044\u8a55\u4fa1\u306e\u91cd\u8981\u6027\u3092\u8efd\u8996\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002 \u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u30b7\u30a7\u30a2\u3084\u30c4\u30a4\u30fc\u30c8\u306e\u5897\u52a0\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3078\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u30c8\u30e9\u30d5\u30a3\u30c3\u30af\u306e\u5897\u52a0\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002 \u3053\u3046\u3057\u3066\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306fGoogle\u3092\u306f\u3058\u3081\u3068\u3059\u308b\u691c\u7d22\u30a8\u30f3\u30b8\u30f3\u3067\u826f\u3044\u9806\u4f4d\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002 \u30b0\u30c3\u30c9 <u><br \/>\n  <a href=\"https:\/\/seoforx.com\/\">SEO\u5bfe\u7b56<\/a><br 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400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30c7\u30a3\u30e9\u30a4\u30c8\u3068CX\u304c\u4f01\u696d\u6587\u5316\u306e\u4e00\u90e8\u3068\u306a\u3063\u305f\u3068\u304d\u3001\u3042\u306a\u305f\u306f\u307e\u3063\u305f\u304f\u65b0\u3057\u3044\u9ad8\u307f\u306b\u5230\u9054\u3057\u59cb\u3081\u308b\u3067\u3057\u3087\u3046\u3002 \u9867\u5ba2\u4f53\u9a13\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u3001\u30a2\u30a4\u30c7\u30a2\u3084\u88fd\u54c1\u3092\u9769\u65b0\u3057\u59cb\u3081\u308b\u306e\u3067\u3059\u3002  <\/span><span style=\"font-weight: 400;\">\u7af6\u5408\u4ed6\u793e\u3092\u51cc\u99d5\u3057\u3001\u65b0\u305f\u306a\u696d\u754c\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3092\u6253\u3061\u7acb\u3066\u308b\u3002  <\/span><\/p>\n<p><a href=\"https:\/\/www.questionpro.com\/cx\/\"><span style=\"font-weight: 400;\">QuestionPro CX<\/span><\/a><span style=\"font-weight: 400;\"> 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CX\u3067<\/a>\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u305f\u3044\u3068\u304a\u8003\u3048\u3067\u3059\u304b\uff1f<\/strong>\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u9867\u5ba2\u3092\u559c\u3070\u305b\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u652f\u6301\u8005\u306b\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u3001\u3055\u3089\u306b\u8a73\u3057\u304f\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p class=\"p1\" style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener 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