{"id":794841,"date":"2019-07-11T05:09:36","date_gmt":"2019-07-11T12:09:36","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%b5%e3%83%b3%e3%83%97%e3%83%ab%e3%82%a2%e3%83%b3%e3%82%b1%e3%83%bc%e3%83%88%e3%81%ae%e4%be%8b-%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%81%a8%e4%bd%bf%e7%94%a8%e6%96%b9%e6%b3%95%e3%81%ab\/"},"modified":"2023-05-29T19:07:54","modified_gmt":"2023-05-29T19:07:54","slug":"%e3%82%b5%e3%83%b3%e3%83%97%e3%83%ab%e3%82%a2%e3%83%b3%e3%82%b1%e3%83%bc%e3%83%88%e3%81%ae%e4%be%8b-%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%81%a8%e4%bd%bf%e7%94%a8%e6%96%b9%e6%b3%95%e3%81%ab","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%b5%e3%83%b3%e3%83%97%e3%83%ab%e3%82%a2%e3%83%b3%e3%82%b1%e3%83%bc%e3%83%88%e3%81%ae%e4%be%8b-%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%81%a8%e4%bd%bf%e7%94%a8%e6%96%b9%e6%b3%95%e3%81%ab\/","title":{"rendered":"\u30b5\u30f3\u30d7\u30eb\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u4f8b – \u305d\u306e\u5185\u5bb9\u3068\u4f7f\u7528\u65b9\u6cd5\u306b\u3064\u3044\u3066"},"content":{"rendered":"

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‘\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u8a55\u4fa1\u3059\u308b\u30b5\u30f3\u30d7\u30eb\u8abf\u67fb’ <\/strong><\/a><\/p>\n

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\u3069\u306e\u3088\u3046\u306a\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3044\u3066\u3082\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u306f\u3001\u88fd\u54c1\u306e\u958b\u767a\u30fb\u66f4\u65b0\u306e\u305f\u3081\u306e\u52aa\u529b\u306e\u9707\u6e90\u5730\u3067\u3059\u3002 \u512a\u308c\u305f\u88fd\u54c1\u30e1\u30fc\u30ab\u30fc\u306f\u3001\u5e38\u306b\u304a\u5ba2\u69d8\u306e\u7acb\u5834\u306b\u7acb\u3063\u3066\u8003\u3048\u3001\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u88fd\u54c1\u3092\u958b\u767a\u3057\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u3054\u610f\u898b\u30fb\u3054\u8981\u671b\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u3001\u88fd\u54c1\u6e80\u8db3\u5ea6\u8abf\u67fb\u307b\u3069\u6700\u9069\u306a\u3082\u306e\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u3002 <\/span><\/p>\n

\u88fd\u54c1\u6e80\u8db3\u5ea6\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u7dcf\u5408\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u7d44\u7e54\u304c\u88fd\u54c1\u306e\u4eba\u6c17\u3092\u6e2c\u308b\u306e\u306b\u5f79\u7acb\u3064\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u304c\u88fd\u54c1\u3092\u3069\u306e\u3088\u3046\u306b\u4f7f\u7528\u3057\u3001\u3069\u306e\u7a0b\u5ea6\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3092\u6e2c\u5b9a\u3059\u308b\u306e\u306b\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002 \u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u306b\u3088\u3063\u3066\u5f97\u3089\u308c\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306e\u305f\u3081\u306e\u610f\u601d\u6c7a\u5b9a\u306b\u5229\u7528\u3067\u304d\u308b\u8cea\u306e\u9ad8\u3044\u30c7\u30fc\u30bf\u3067\u3059\u3002 <\/span><\/p>\n

\u305d\u308c\u3067\u306f\u3001\u88fd\u54c1\u4f7f\u7528\u5f8c\u306e\u304a\u5ba2\u69d8\u306e\u8996\u70b9\u3092\u5206\u6790\u3059\u308b\u305f\u3081\u306b\u4f5c\u6210\u3057\u305f\u30b5\u30f3\u30d7\u30eb\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f7f\u3063\u3066\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3057\u3066\u304f\u3060\u3055\u3044\u3002 \u304a\u5ba2\u69d8\u306f\u30d6\u30e9\u30f3\u30c9\u3067\u306f\u306a\u304f\u5546\u54c1\u3092\u8a55\u4fa1\u3059\u308b\u50be\u5411\u304c\u3042\u308b\u305f\u3081\u3001\u30b5\u30f3\u30d7\u30eb\u306f\u30d6\u30e9\u30f3\u30c9\u3088\u308a\u3082\u5546\u54c1\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u30b5\u30f3\u30d7\u30eb\u8abf\u67fb\u4f8b\u3067\u306f\u3001NPS\u3001CSAT\u3001CES\u306e\u6e2c\u5b9a\u3068\u306f\u5225\u306b\u3001\u88fd\u54c1\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u7570\u306a\u308b\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002 <\/span><\/p>\n

\u300c\u9867\u5ba2\u304c\u88fd\u54c1\u306b\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u77e5\u308b\u305f\u3081\u306e\u30b5\u30f3\u30d7\u30eb\u8abf\u67fb\u300d\u3002 <\/strong><\/a><\/p>\n

\u5b66\u751f\u306e\u6e80\u8db3\u5ea6\u3092\u628a\u63e1\u3059\u308b<\/b> <\/span><\/h3>\n

\u5b66\u751f\u306e\u6e80\u8db3\u5ea6\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u306f\u3001\u6559\u80b2\u306e\u8cea\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u91cd\u8981\u306a\u8981\u7d20\u3067\u3059\u3002 \u5b66\u751f\u6e80\u8db3\u5ea6\u306f\u3001\u5b66\u751f\u304c\u5927\u5b66\u751f\u6d3b\u3092\u3069\u308c\u3060\u3051\u697d\u3057\u3093\u3067\u3044\u308b\u304b\u3001\u3069\u308c\u3060\u3051\u512a\u79c0\u304b\u3092\u5206\u6790\u3059\u308b\u305f\u3081\u306e\u9375\u3067\u3059\u3002 \u6210\u7e3e\u3001\u6388\u696d\u3078\u306e\u53c2\u52a0\u3001\u8ab2\u5916\u6d3b\u52d5\u3001\u8b1b\u5e2b\u3084\u30b9\u30bf\u30c3\u30d5\u3068\u306e\u95a2\u4fc2\u3001\u65bd\u8a2d\u3084\u30ec\u30af\u30ea\u30a8\u30fc\u30b7\u30e7\u30f3\u6d3b\u52d5\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u9762\u3067\u6e2c\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u51fa\u5e2d\u7387\u3001\u5c31\u8077\u7387\u3001\u305d\u3057\u3066\u5f7c\u3089\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u3059\u3079\u3066\u306e\u3053\u3068\u3092\u8003\u616e\u3059\u308b\u3068\u3001\u5927\u5b66\u3067\u5b66\u3076\u3053\u3068\u3092\u3069\u308c\u3060\u3051\u697d\u3057\u3093\u3067\u3044\u308b\u304b\u3001\u52c9\u5f37\u4e2d\u306b\u3069\u308c\u3060\u3051\u5922\u4e2d\u306b\u306a\u3063\u305f\u304b\u306b\u76f4\u63a5\u5f71\u97ff\u3057\u307e\u3059\u3002 <\/span><\/p>\n

\u6700\u8fd1\u3001\u5927\u5b66\u9593\u306e\u30e9\u30f3\u30ad\u30f3\u30b0\u7af6\u4e89\u304c\u6fc0\u5316\u3057\u3066\u3044\u307e\u3059\u3002 \u305d\u306e\u305f\u3081\u3001\u5927\u5b66\u306f\u30d6\u30e9\u30f3\u30c9\u30fb\u30a2\u30a4\u30c7\u30f3\u30c6\u30a3\u30c6\u30a3\u306e\u78ba\u7acb\u306b\u61f8\u547d\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002 \u305d\u308d\u305d\u308d\u5927\u5b66\u3082\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u826f\u3057\u60aa\u3057\u3092\u5224\u65ad\u3059\u308b\u306e\u306f\u5b66\u751f\u3067\u3042\u308b\u3053\u3068\u3092\u7406\u89e3\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002 \u5b66\u751f\u306f\u5927\u5b66\u306e\u4ee3\u8868\u3067\u3042\u308a\u3001\u5c06\u6765\u7684\u306b\u306f\u30d6\u30e9\u30f3\u30c9\u30a2\u30f3\u30d0\u30b5\u30c0\u30fc\u306b\u306a\u308b\u308f\u3051\u3067\u3059\u304b\u3089\u3001\u5b66\u751f\u306e\u6e80\u8db3\u5ea6\u3092\u7b2c\u4e00\u306b\u8003\u3048\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002 <\/span><\/p>\n

\u9069\u5207\u306a\u6642\u671f\u306b\u9069\u5207\u306a\u5b66\u751f\u306b\u9069\u5207\u306a\u8cea\u554f\u3092\u3059\u308b\u3053\u3068\u3067\u3001\u5b66\u751f\u306e\u6e80\u8db3\u5ea6\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u8981\u56e0\u3092\u5bb9\u6613\u306b\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u3046\u3057\u3066\u5f97\u3089\u308c\u305f\u77e5\u898b\u306f\u3001\u30ab\u30ea\u30ad\u30e5\u30e9\u30e0\u3001\u6559\u80b2\u6c34\u6e96\u3001\u65bd\u8a2d\u306a\u3069\u3001\u6539\u5584\u304c\u5fc5\u8981\u306a\u5206\u91ce\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u6559\u80b2\u6a5f\u95a2\u306e\u69d8\u3005\u306a\u5074\u9762\u306b\u95a2\u3059\u308b\u8a73\u7d30\u306a\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306b\u3001\u5f53\u793e\u306e\u5b66\u751f\u6e80\u8db3\u5ea6\u8abf\u67fb\u30b5\u30f3\u30d7\u30eb\u3092\u304a\u8a66\u3057\u304f\u3060\u3055\u3044\u3002 \u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306f\u305d\u306e\u307e\u307e\u4f7f\u3046\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3057\u3001\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002 <\/span><\/p>\n

‘\u5b66\u751f\u306e\u6e80\u8db3\u5ea6\u3092\u6e2c\u308b\u30b5\u30f3\u30d7\u30eb\u8abf\u67fb’<\/a> <\/strong><\/p>\n

\u4e3b\u50ac\u30a4\u30d9\u30f3\u30c8\u306e\u9577\u6240\u3068\u77ed\u6240\u3092\u6e2c\u308b\u305f\u3081<\/b> <\/span><\/h3>\n

\u30a4\u30d9\u30f3\u30c8\u306e\u898f\u6a21\u3084\u56de\u6570\u306f\u95a2\u4fc2\u306a\u304f\u3001\u91cd\u8981\u306a\u306e\u306f\u53c2\u52a0\u8005\u306b\u3069\u308c\u3060\u3051\u6e80\u8db3\u3057\u3066\u3082\u3089\u3048\u308b\u304b\u3067\u3059\u3002 \u305b\u3063\u304b\u304f\u6642\u9593\u3068\u304a\u91d1\u3092\u304b\u3051\u3066\u30a4\u30d9\u30f3\u30c8\u3092\u958b\u50ac\u3059\u308b\u306e\u3067\u3059\u304b\u3089\u3001\u6e80\u8db3\u306e\u3044\u304f\u7d50\u679c\u3092\u671f\u5f85\u3059\u308b\u306e\u306f\u5f53\u7136\u3067\u3059\u3002 \u53c2\u52a0\u8005\u304b\u3089\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53d7\u3051\u3001\u30a4\u30d9\u30f3\u30c8\u306e\u5f37\u307f\u3068\u5f31\u307f\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u306f\u3001\u4e8c\u5ea6\u3068\u5931\u6557\u3092\u7e70\u308a\u8fd4\u3055\u306a\u3044\u305f\u3081\u306e\u7d20\u6674\u3089\u3057\u3044\u6226\u7565\u3067\u3059\u3002 <\/span> <\/span><\/p>\n

\u30a4\u30d9\u30f3\u30c8\u53c2\u52a0\u8005\u304c\u4f55\u3092\u671f\u5f85\u3057\u3001\u4f55\u304c\u5c4a\u3044\u305f\u306e\u304b\u3092\u77e5\u308b\u305f\u3081\u306b\u3001\u5e38\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u3063\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002 \u3055\u3089\u306b\u3001\u30a4\u30d9\u30f3\u30c8\u306e\u3042\u3089\u3086\u308b\u5074\u9762\u306b\u307e\u305f\u304c\u308b\u7d4c\u9a13\u3092\u8a9e\u308a\u3001\u8cea\u306e\u9ad8\u3044\u6d1e\u5bdf\u3068\u8cb4\u91cd\u306a\u610f\u898b\u3092\u6226\u7565\u7684\u306a\u610f\u601d\u6c7a\u5b9a\u306b\u5f79\u7acb\u3066\u308b\u3088\u3046\u4fc3\u3057\u3066\u304f\u3060\u3055\u3044\u3002 <\/span><\/p>\n

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‘\u4e3b\u50ac\u30a4\u30d9\u30f3\u30c8\u306e\u5f31\u70b9\u304c\u308f\u304b\u308b\u30b5\u30f3\u30d7\u30eb\u8abf\u67fb’<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

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