{"id":794841,"date":"2019-07-11T05:09:36","date_gmt":"2019-07-11T12:09:36","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%b5%e3%83%b3%e3%83%97%e3%83%ab%e3%82%a2%e3%83%b3%e3%82%b1%e3%83%bc%e3%83%88%e3%81%ae%e4%be%8b-%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%81%a8%e4%bd%bf%e7%94%a8%e6%96%b9%e6%b3%95%e3%81%ab\/"},"modified":"2023-05-29T19:07:54","modified_gmt":"2023-05-29T19:07:54","slug":"%e3%82%b5%e3%83%b3%e3%83%97%e3%83%ab%e3%82%a2%e3%83%b3%e3%82%b1%e3%83%bc%e3%83%88%e3%81%ae%e4%be%8b-%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%81%a8%e4%bd%bf%e7%94%a8%e6%96%b9%e6%b3%95%e3%81%ab","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%b5%e3%83%b3%e3%83%97%e3%83%ab%e3%82%a2%e3%83%b3%e3%82%b1%e3%83%bc%e3%83%88%e3%81%ae%e4%be%8b-%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%81%a8%e4%bd%bf%e7%94%a8%e6%96%b9%e6%b3%95%e3%81%ab\/","title":{"rendered":"\u30b5\u30f3\u30d7\u30eb\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u4f8b &#8211; \u305d\u306e\u5185\u5bb9\u3068\u4f7f\u7528\u65b9\u6cd5\u306b\u3064\u3044\u3066"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u306f\u3001\u4f55\u5341\u5e74\u3082\u524d\u304b\u3089\u91cd\u8981\u306a\u30c7\u30fc\u30bf\u53ce\u96c6\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002 \u8abf\u67fb\u306e\u76ee\u7684\u306f\u3001\u8abf\u67fb\u76ee\u7684\u306b\u95a2\u9023\u3057\u305f\u8cea\u554f\u3092\u3059\u308b\u3053\u3068\u3067\u3001\u96c6\u56e3\u306e\u7279\u6027\u3001\u884c\u52d5\u3001\u614b\u5ea6\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u3067\u3042\u308b\u3002 \u3069\u3093\u306a  <\/span><a href=\"https:\/\/www.questionpro.com\/tour\/sample-questions.html\"><br \/>\n  <span style=\"font-weight: 400;\">\u30b5\u30f3\u30d7\u30eb\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u4f8b<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u306f\u3001\u30bc\u30ed\u304b\u3089\u65b0\u3057\u3044\u8abf\u67fb\u3092\u4f5c\u6210\u3059\u308b\u4ee3\u308f\u308a\u306b\u3001\u8abf\u67fb\u3092\u5b9f\u65bd\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u76f4\u63a5\u4f7f\u7528\u3057\u305f\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u65e2\u6210\u306e\u8abf\u67fb\u7968\u3067\u3059\u3002 <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u8abf\u67fb\u7814\u7a76\u306b\u7740\u624b\u3059\u308b\u524d\u306b\u3001\u95a2\u5fc3\u306e\u3042\u308b\u7814\u7a76\u8ab2\u984c\u3092\u660e\u78ba\u306b\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3042\u308b\u3002 \u8abf\u67fb\u7814\u7a76\u306e\u52d5\u6a5f\u306f\u4f55\u3067\u3059\u304b\uff1f \u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u53d6\u308a\u4e0a\u3052\u308b\u4e88\u5b9a\u306e\u91cd\u8981\u306a\u8cea\u554f\u30fb\u8ab2\u984c\u306f\uff1f 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400;\">\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306f\u3001\u9867\u5ba2\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u3001\u3042\u308b\u3044\u306f\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u305f\u3081\u306b\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4f5c\u3063\u3066\u3044\u308b\u3002 \u3069\u3093\u306a\u88fd\u54c1\u3082\u30b5\u30fc\u30d3\u30b9\u3082\u3001\u304a\u5ba2\u3055\u307e\u3068\u305d\u306e\u4f53\u9a13\u3092\u4e2d\u5fc3\u306b\u5c55\u958b\u3055\u308c\u307e\u3059\u3002 \u5b9f\u969b\u3001\u4f01\u696d\u306f\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3057\u305f\u308a\u3001\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3067\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u52aa\u529b\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u304b\u3089\u3044\u305f\u3060\u304f\u3054\u610f\u898b\u30fb\u3054\u611f\u60f3\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6301\u7d9a\u3068\u6210\u9577\u306b\u6700\u3082\u5fc5\u8981\u306a\u8981\u7d20\u3067\u3059\u3002 \u3055\u3089\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u306e\u4e2d\u3067\u3082\u91cd\u8981\u306a\u4f4d\u7f6e\u3092\u5360\u3081\u308b\u3068\u8003\u3048\u3089\u308c\u3066\u3044\u307e\u3059\u3002 \u3067\u306f\u3001\u9867\u5ba2\u304c\u81ea\u793e\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3001\u4e0d\u6e80\u306b\u601d\u3063\u3066\u3044\u308b\u304b\u3092\u77e5\u308b\u306b\u306f\u3069\u3046\u3057\u305f\u3089\u3044\u3044\u306e\u3067\u3057\u3087\u3046\u304b\u3002 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400;\">\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u5f8c\u306e\u30e1\u30fc\u30eb\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u8a55\u4fa1\u3092\u7d20\u65e9\u304f\u5f97\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u30e1\u30fc\u30eb\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u3001\u304a\u5ba2\u69d8\u306e\u6642\u9593\u3068\u7a7a\u9593\u3092\u63d0\u4f9b\u3057\u3001\u3088\u308a\u8a73\u7d30\u3067\u5168\u4f53\u7684\u306a\u56de\u7b54\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 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\u3053\u3053\u3067\u306f\u3001\u63d0\u4f9b\u3057\u3066\u3044\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u4f8b\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002  <\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/survey-templates\/service-quality-evaluation\/\"><strong>&#8216;\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u8a55\u4fa1\u3059\u308b\u30b5\u30f3\u30d7\u30eb\u8abf\u67fb&#8217;  <\/strong><\/a><\/p>\n<h3><b>\u304a\u5ba2\u69d8\u304c\u88fd\u54c1\u4f7f\u7528\u6642\u306b\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u5206\u6790\u3059\u308b\u305f\u3081<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u3069\u306e\u3088\u3046\u306a\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3044\u3066\u3082\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u306f\u3001\u88fd\u54c1\u306e\u958b\u767a\u30fb\u66f4\u65b0\u306e\u305f\u3081\u306e\u52aa\u529b\u306e\u9707\u6e90\u5730\u3067\u3059\u3002 \u512a\u308c\u305f\u88fd\u54c1\u30e1\u30fc\u30ab\u30fc\u306f\u3001\u5e38\u306b\u304a\u5ba2\u69d8\u306e\u7acb\u5834\u306b\u7acb\u3063\u3066\u8003\u3048\u3001\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u88fd\u54c1\u3092\u958b\u767a\u3057\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u3054\u610f\u898b\u30fb\u3054\u8981\u671b\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u3001\u88fd\u54c1\u6e80\u8db3\u5ea6\u8abf\u67fb\u307b\u3069\u6700\u9069\u306a\u3082\u306e\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u88fd\u54c1\u6e80\u8db3\u5ea6\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u7dcf\u5408\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u7d44\u7e54\u304c\u88fd\u54c1\u306e\u4eba\u6c17\u3092\u6e2c\u308b\u306e\u306b\u5f79\u7acb\u3064\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u304c\u88fd\u54c1\u3092\u3069\u306e\u3088\u3046\u306b\u4f7f\u7528\u3057\u3001\u3069\u306e\u7a0b\u5ea6\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3092\u6e2c\u5b9a\u3059\u308b\u306e\u306b\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002 \u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u306b\u3088\u3063\u3066\u5f97\u3089\u308c\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306e\u305f\u3081\u306e\u610f\u601d\u6c7a\u5b9a\u306b\u5229\u7528\u3067\u304d\u308b\u8cea\u306e\u9ad8\u3044\u30c7\u30fc\u30bf\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u308c\u3067\u306f\u3001\u88fd\u54c1\u4f7f\u7528\u5f8c\u306e\u304a\u5ba2\u69d8\u306e\u8996\u70b9\u3092\u5206\u6790\u3059\u308b\u305f\u3081\u306b\u4f5c\u6210\u3057\u305f\u30b5\u30f3\u30d7\u30eb\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f7f\u3063\u3066\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3057\u3066\u304f\u3060\u3055\u3044\u3002 \u304a\u5ba2\u69d8\u306f\u30d6\u30e9\u30f3\u30c9\u3067\u306f\u306a\u304f\u5546\u54c1\u3092\u8a55\u4fa1\u3059\u308b\u50be\u5411\u304c\u3042\u308b\u305f\u3081\u3001\u30b5\u30f3\u30d7\u30eb\u306f\u30d6\u30e9\u30f3\u30c9\u3088\u308a\u3082\u5546\u54c1\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u30b5\u30f3\u30d7\u30eb\u8abf\u67fb\u4f8b\u3067\u306f\u3001NPS\u3001CSAT\u3001CES\u306e\u6e2c\u5b9a\u3068\u306f\u5225\u306b\u3001\u88fd\u54c1\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u7570\u306a\u308b\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002  <\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/survey-templates\/product-use-satisfaction\/\"><strong>\u300c\u9867\u5ba2\u304c\u88fd\u54c1\u306b\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u77e5\u308b\u305f\u3081\u306e\u30b5\u30f3\u30d7\u30eb\u8abf\u67fb\u300d\u3002  <\/strong><\/a><\/p>\n<h3><b>\u5b66\u751f\u306e\u6e80\u8db3\u5ea6\u3092\u628a\u63e1\u3059\u308b<\/b><span style=\"font-weight: 400;\">  <\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u5b66\u751f\u306e\u6e80\u8db3\u5ea6\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u306f\u3001\u6559\u80b2\u306e\u8cea\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u91cd\u8981\u306a\u8981\u7d20\u3067\u3059\u3002 \u5b66\u751f\u6e80\u8db3\u5ea6\u306f\u3001\u5b66\u751f\u304c\u5927\u5b66\u751f\u6d3b\u3092\u3069\u308c\u3060\u3051\u697d\u3057\u3093\u3067\u3044\u308b\u304b\u3001\u3069\u308c\u3060\u3051\u512a\u79c0\u304b\u3092\u5206\u6790\u3059\u308b\u305f\u3081\u306e\u9375\u3067\u3059\u3002 \u6210\u7e3e\u3001\u6388\u696d\u3078\u306e\u53c2\u52a0\u3001\u8ab2\u5916\u6d3b\u52d5\u3001\u8b1b\u5e2b\u3084\u30b9\u30bf\u30c3\u30d5\u3068\u306e\u95a2\u4fc2\u3001\u65bd\u8a2d\u3084\u30ec\u30af\u30ea\u30a8\u30fc\u30b7\u30e7\u30f3\u6d3b\u52d5\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u9762\u3067\u6e2c\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u51fa\u5e2d\u7387\u3001\u5c31\u8077\u7387\u3001\u305d\u3057\u3066\u5f7c\u3089\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u3059\u3079\u3066\u306e\u3053\u3068\u3092\u8003\u616e\u3059\u308b\u3068\u3001\u5927\u5b66\u3067\u5b66\u3076\u3053\u3068\u3092\u3069\u308c\u3060\u3051\u697d\u3057\u3093\u3067\u3044\u308b\u304b\u3001\u52c9\u5f37\u4e2d\u306b\u3069\u308c\u3060\u3051\u5922\u4e2d\u306b\u306a\u3063\u305f\u304b\u306b\u76f4\u63a5\u5f71\u97ff\u3057\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u6700\u8fd1\u3001\u5927\u5b66\u9593\u306e\u30e9\u30f3\u30ad\u30f3\u30b0\u7af6\u4e89\u304c\u6fc0\u5316\u3057\u3066\u3044\u307e\u3059\u3002 \u305d\u306e\u305f\u3081\u3001\u5927\u5b66\u306f\u30d6\u30e9\u30f3\u30c9\u30fb\u30a2\u30a4\u30c7\u30f3\u30c6\u30a3\u30c6\u30a3\u306e\u78ba\u7acb\u306b\u61f8\u547d\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002 \u305d\u308d\u305d\u308d\u5927\u5b66\u3082\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u826f\u3057\u60aa\u3057\u3092\u5224\u65ad\u3059\u308b\u306e\u306f\u5b66\u751f\u3067\u3042\u308b\u3053\u3068\u3092\u7406\u89e3\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002 \u5b66\u751f\u306f\u5927\u5b66\u306e\u4ee3\u8868\u3067\u3042\u308a\u3001\u5c06\u6765\u7684\u306b\u306f\u30d6\u30e9\u30f3\u30c9\u30a2\u30f3\u30d0\u30b5\u30c0\u30fc\u306b\u306a\u308b\u308f\u3051\u3067\u3059\u304b\u3089\u3001\u5b66\u751f\u306e\u6e80\u8db3\u5ea6\u3092\u7b2c\u4e00\u306b\u8003\u3048\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9069\u5207\u306a\u6642\u671f\u306b\u9069\u5207\u306a\u5b66\u751f\u306b\u9069\u5207\u306a\u8cea\u554f\u3092\u3059\u308b\u3053\u3068\u3067\u3001\u5b66\u751f\u306e\u6e80\u8db3\u5ea6\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u8981\u56e0\u3092\u5bb9\u6613\u306b\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u3046\u3057\u3066\u5f97\u3089\u308c\u305f\u77e5\u898b\u306f\u3001\u30ab\u30ea\u30ad\u30e5\u30e9\u30e0\u3001\u6559\u80b2\u6c34\u6e96\u3001\u65bd\u8a2d\u306a\u3069\u3001\u6539\u5584\u304c\u5fc5\u8981\u306a\u5206\u91ce\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u6559\u80b2\u6a5f\u95a2\u306e\u69d8\u3005\u306a\u5074\u9762\u306b\u95a2\u3059\u308b\u8a73\u7d30\u306a\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306b\u3001\u5f53\u793e\u306e\u5b66\u751f\u6e80\u8db3\u5ea6\u8abf\u67fb\u30b5\u30f3\u30d7\u30eb\u3092\u304a\u8a66\u3057\u304f\u3060\u3055\u3044\u3002 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