{"id":797468,"date":"2022-08-02T11:00:08","date_gmt":"2022-08-02T18:00:08","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/nps%e3%82%ad%e3%83%a3%e3%83%b3%e3%83%9a%e3%83%bc%e3%83%b3%ef%bc%9a%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e4%bb%98%e3%81%8d%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/"},"modified":"2022-08-02T11:00:08","modified_gmt":"2022-08-02T11:00:08","slug":"nps%e3%82%ad%e3%83%a3%e3%83%b3%e3%83%9a%e3%83%bc%e3%83%b3%ef%bc%9a%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e4%bb%98%e3%81%8d%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/nps%e3%82%ad%e3%83%a3%e3%83%b3%e3%83%9a%e3%83%bc%e3%83%b3%ef%bc%9a%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e4%bb%98%e3%81%8d%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/","title":{"rendered":"NPS\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\uff1a\u30b9\u30c6\u30c3\u30d7\u4ed8\u304d\u5b8c\u5168\u30ac\u30a4\u30c9"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u4f01\u696d\u306e\u696d\u7e3e\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u3088\u3063\u3066\u5927\u304d\u304f\u5de6\u53f3\u3055\u308c\u307e\u3059\u3002 \u6e2c\u5b9a\u305b\u305a\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u8cbb\u7528\u3092\u304b\u3051\u308b\u306e\u306f\u73fe\u5b9f\u7684\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u3002 \u307b\u3068\u3093\u3069\u306e\u7d44\u7e54\u3067\u306f\u3001\u9867\u5ba2\u306e\u5e78\u798f\u5ea6\u3084\u3001\u6d88\u8cbb\u8005\u304c\u81ea\u793e\u30d6\u30e9\u30f3\u30c9\u306b\u3069\u308c\u3060\u3051\u732e\u8eab\u7684\u3067\u3042\u308b\u304b\u3092\u5b9a\u671f\u7684\u306b\u30e2\u30cb\u30bf\u30fc\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u9867\u5ba2\u7dad\u6301\u7387\u3092\u6e2c\u5b9a\u3057\u3001\u4f01\u696d\u306e\u767a\u5c55\u3092\u4fc3\u3059\u624b\u6cd5\u3068\u3057\u3066\u3001\u6700\u3082\u5e83\u304f\u4f7f\u308f\u308c\u3066\u3044\u308b\u306e\u304cNPS\uff08<a href=\"https:\/\/www.questionpro.com\/blog\/why-is-net-promoter-score-important\/\">Net Promoter Score<\/a>\uff09\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">NPS\uff08Net Promoter Score\uff09\u3092\u4f7f\u3063\u3066\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306b\u5206\u985e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 NPS\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u4e2d\u306b\u6307\u5b9a\u3055\u308c\u305f\u53d7\u4fe1\u8005\u306b\u9001\u4fe1\u3055\u308c\u307e\u3059\u3002 NPS\u306e\u53d7\u4fe1\u8005\u3092\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\u3067\u304d\u308b\u305f\u3081\u3001\u5168\u54e1\u306b\u4e00\u5ea6\u306b\u540c\u3058\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u308b\u3088\u308a\u3082\u3001\u3088\u308a\u6df1\u3044\u30c7\u30fc\u30bf\u5206\u6790\u304c\u53ef\u80fd\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u30d6\u30ed\u30b0\u3067\u306f\u3001\u52b9\u679c\u306e\u3042\u308bNPS\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u9032\u3081\u65b9\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<div class=\"tags-wrap\">\n<p class=\"content-index\" style=\"margin-top: 0;\">\u30b3\u30f3\u30c6\u30f3\u30c4\u30a4\u30f3\u30c7\u30c3\u30af\u30b9<\/p>\n<ol style=\"font-weight: 400; margin: 0 30px; line-height: 22px;\">\n<li><a href=\"#what_is_an_nps_campaign?\">NPS\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3068\u306f\uff1f<\/a><\/li>\n<li><a href=\"#a_step-by-step_guide_to_the_nps_campaign\">NPS\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u30b9\u30c6\u30c3\u30d7\u30d0\u30a4\u30b9\u30c6\u30c3\u30d7\u30ac\u30a4\u30c9<\/a>\n<ol>\n<li><a href=\"#choose_an_nps_campaign_tool\">NPS\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u30c4\u30fc\u30eb\u306e\u9078\u629e<\/a><\/li>\n<li><a href=\"#nps_campaign_target_group\">NPS\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u5bfe\u8c61\u8005<\/a><\/li>\n<li><a href=\"#design_an_nps_survey\">NPS\u8abf\u67fb\u306e\u8a2d\u8a08<\/a><\/li>\n<li><a href=\"#distribute_the_nps_survey\">NPS\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u914d\u5e03\u3059\u308b<\/a><\/li>\n<li><a href=\"#compare_nps_to_industry_benchmarks\">NPS\u3092\u696d\u754c\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3068\u6bd4\u8f03\u3059\u308b<\/a><\/li>\n<li><a href=\"#set_alerts_to_respond_quickly_to_feedback\">\u30a2\u30e9\u30fc\u30c8\u3092\u8a2d\u5b9a\u3057\u3066\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u7d20\u65e9\u304f\u5bfe\u5fdc<\/a><\/li>\n<li><a href=\"#close_the_feedback_loop\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u3092\u9589\u3058\u308b<\/a><\/li>\n<\/ol>\n<\/li>\n<li><a href=\"#conclusion\">\u7d50\u8ad6<\/a><\/li>\n<\/ol>\n<\/div>\n<h2 id=\"what_is_an_nps_campaign?\" class=\"blankurl\"><span style=\"font-weight: 400;\">NPS\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3068\u306f\uff1f<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u306f\u3001\u3057\u3070\u3057\u3070NPS\u3068\u547c\u3070\u308c\u3001\u5e02\u5834\u8abf\u67fb\u3067\u4f7f\u7528\u3055\u308c\u308b\u6307\u6a19\u3067\u3042\u308b\u3002 \u3053\u308c\u306f\u901a\u5e38\u30011\u3064\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u8cea\u554f\u3067\u3001\u56de\u7b54\u8005\u304c\u53cb\u4eba\u3084\u540c\u50da\u306b\u305d\u306e\u7d44\u7e54\u3084\u30a2\u30a4\u30c6\u30e0\u3001\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u63d0\u6848\u3059\u308b\u53ef\u80fd\u6027\u30920\u304b\u308910\u307e\u3067\u306e\u30b9\u30b1\u30fc\u30eb\u3067\u8a55\u4fa1\u3059\u308b\u3088\u3046\u6c42\u3081\u308b\u3082\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">NPS\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306f\u3001\u9069\u5207\u306a\u4eba\u306b\u9069\u5207\u306a\u8cea\u554f\u3092\u3057\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c7\u30fc\u30bf\u3092\u898b\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u304c\u3069\u308c\u3060\u3051\u5f37\u3044\u304b\u3092\u5224\u65ad\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3089\u3067\u3059\u3002 NPS\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u8a2d\u5b9a\u3059\u308b\u969b\u3001\u3044\u3064\u958b\u59cb\u3059\u308b\u304b\u30011\u56de\u3060\u3051\u5b9f\u884c\u3059\u308b\u304b\u3001\u4f55\u56de\u5b9f\u884c\u3059\u308b\u304b\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3059\u3079\u3066\u306e\u63a8\u5968\u4e8b\u9805\u304c\u3059\u3079\u3066\u306e\u4eba\u306b\u6709\u52b9\u3068\u3044\u3046\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u307e\u305a\u306f\u30a4\u30f3\u30bf\u30fc\u30d0\u30eb\u304b\u3089\u59cb\u3081\u3066\u3001\u89b3\u5ba2\u306e\u53cd\u5fdc\u3092\u898b\u3066\u3001\u9045\u304f\u3057\u305f\u308a\u65e9\u304f\u3057\u305f\u308a\u3068\u30ea\u30ba\u30e0\u3092\u5909\u3048\u308b\u306e\u3082\u3044\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u306d\u3002 \u3053\u308c\u3089\u306e\u8a2d\u5b9a\u306f\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53d6\u5f97\u3057\u305f\u3044\u983b\u5ea6\u3084\u3001\u9867\u5ba2\u304c\u666e\u6bb5\u3069\u306e\u3088\u3046\u306b\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53d6\u5f97\u3059\u308b\u3053\u3068\u3092\u5acc\u304c\u3089\u306a\u3044\u304b\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<h2 id=\"a_step-by-step_guide_to_the_nps_campaign\" class=\"blankurl\"><span style=\"font-weight: 400;\">NPS\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u30b9\u30c6\u30c3\u30d7\u30d0\u30a4\u30b9\u30c6\u30c3\u30d7\u30ac\u30a4\u30c9<\/span><\/h2>\n<h3 id=\"choose_an_nps_campaign_tool\" class=\"blankurl\"><span style=\"font-weight: 400;\">NPS\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u30c4\u30fc\u30eb\u3092\u9078\u629e\u3059\u308b\u3002<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u30c4\u30fc\u30eb\u3092\u4f7f\u3046\u3053\u3068\u306b\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002 \u6280\u8853\u7684\u306b\u306f\u3001NPS\u8abf\u67fb\u3092\u884c\u3046\u3053\u3068\u306f\u96e3\u3057\u3044\u3053\u3068\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 NPS\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u30c4\u30fc\u30eb\u306e\u9078\u629e\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">\u30af\u30ea\u30a8\u30fc\u30b7\u30e7\u30f3\u30b3\u30f3\u30d3\u30cb\u30a8\u30f3\u30b9<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">NPS\u8abf\u67fb\u30c4\u30fc\u30eb\u306f\u3001\u6570\u5206\u3067\u30aa\u30f3\u30d6\u30e9\u30f3\u30c9\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002 \u4e0d\u5411\u304d\u306a\u697d\u5668\u3092\u4f7f\u3046\u4ee3\u308f\u308a\u306b\u3001\u8a31\u53ef\u3057\u3066\u304f\u308c\u308b\u306e\u3067\u3059\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u305d\u306e\u307e\u307e\u9001\u308b\u304b\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304b\u3089\u4f5c\u308b\u304b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30b9\u30ad\u30c3\u30d7\u30ed\u30b8\u30c3\u30af\u3084\u591a\u6570\u306e\u8cea\u554f\u3092\u4f7f\u3044\u3001NPS\u8abf\u67fb\u306e\u8cea\u554f\u30d5\u30ed\u30fc\u3092\u7c21\u5358\u306b\u69cb\u7bc9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30d3\u30b8\u30cd\u30b9\u30ed\u30b4\u3092\u57cb\u3081\u8fbc\u3080\u3053\u3068\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u30d6\u30e9\u30f3\u30c9\u8a8d\u77e5\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u8abf\u67fb\u3001\u512a\u308c\u305f<a href=\"https:\/\/www.questionpro.com\/article\/increase-response-rates-online-surveys.html\">\u56de\u7b54\u7387<\/a>\u3002<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u30c4\u30fc\u30eb\u306f\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u304a\u3088\u3073\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u901a\u3058\u3066\u3001NPS\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u914d\u4fe1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 CRM\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306b\u3088\u308a\u3001\u30e1\u30fc\u30eb\u3084\u30c1\u30e3\u30c3\u30c8\u3067\u30a2\u30f3\u30b1\u30fc\u30c8URL\u3092\u7d44\u307f\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u6d88\u8cbb\u8005\u30c7\u30fc\u30bf\u3092\u5229\u7528\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u512a\u308c\u305fNPS\u30c4\u30fc\u30eb\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u3068\u30b3\u30cd\u30af\u30bf\u30fc\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306bNPS\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u8ffd\u52a0\u3059\u308b\u3068\u4fbf\u5229\u3067\u3059\u3002 \u3088\u308a\u826f\u3044\u7d50\u679c\u304c\u5f97\u3089\u308c\u308b\u3002<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">\u7d71\u5408\u306b\u3088\u308a\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c4\u30fc\u30eb\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\u512a\u308c\u305f\u30a2\u30f3\u30b1\u30fc\u30c8\u30bd\u30d5\u30c8\u306f\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/automation-in-market-research\/\">\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3<\/a>\u3001CRM\u3068\u7d71\u5408\u3057\u3066\u3044\u307e\u3059\u3002 (Slack\u3001Intercom\u3001HubSpot\u3001GetResponse\u3001ActiveCampaign\u3001Mailchimp\u3001QuestionPro\u306a\u3069\u306eSurvicate\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\uff09\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u7d50\u679c\u306e\u5171\u6709\u3068\u30b3\u30e1\u30f3\u30c8\u306e\u51e6\u7406\u306f\u3001\u30c1\u30fc\u30e0\u306e\u30eb\u30fc\u30c6\u30a3\u30f3\u306e\u4e00\u90e8\u3067\u3059\u3002 Google Sheets\u3001Monday\u3001Airtable\u306f\u7d20\u6674\u3089\u3057\u3044\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3067\u3059\u3002 \u3053\u308c\u3089\u306e\u9023\u643a\u306b\u3088\u308a\u3001\u56de\u7b54\u7387\u3084\u30c7\u30fc\u30bf\u30b5\u30f3\u30d7\u30eb\u6570\u304c\u5411\u4e0a\u3057\u3001\u8abf\u67fb\u30c7\u30fc\u30bf\u306e\u7ba1\u7406\u304c\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u8a73\u7d30\u306a\u30ec\u30dd\u30fc\u30c8\u304b\u3089\u898b\u3048\u3066\u304f\u308b\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6349\u3048\u308b\u6280\u8853\u3082\u3042\u308a\u307e\u3059\u3002 \u9069\u5207\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u4f7f\u3048\u3070\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u76e3\u8996\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30af\u30ea\u30c3\u30af\u30b9\u30eb\u30fc\u7387\u306e\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002 \u30a2\u30f3\u30b1\u30fc\u30c8\u56de\u7b54\u8005\u304c\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u306b\u56de\u7b54\u3057\u306a\u3044\u5834\u5408\u3067\u3082\u3001\u6d88\u8cbb\u8005\u306e\u58f0\u3092\u96c6\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u6280\u8853\u306e\u9ad8\u5ea6\u306a\u30ec\u30dd\u30fc\u30c8\u306b\u3088\u308a\u3001\u591a\u89d2\u7684\u306a\u8abf\u67fb\u5206\u6790\u304c\u53ef\u80fd\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u7d50\u679c\u3092\u7279\u5b9a\u306e\u7279\u6027\uff08\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u3001\u7d44\u7e54\u306e\u898f\u6a21\u3001\u90e8\u7f72\u3001\u8077\u7a2e\u306a\u3069\uff09\u3067\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3068\u3001\u4e88\u60f3\u5916\u306e\u50be\u5411\u304c\u898b\u3064\u304b\u308a\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u5c64\u306e\u610f\u898b\u304c\u3088\u308a\u7406\u89e3\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3 id=\"nps_campaign_target_group\" class=\"blankurl\"><span style=\"font-weight: 400;\">NPS\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u5bfe\u8c61\u8005<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u3055\u3066\u3001\u3069\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u30bd\u30d5\u30c8\u304c\u304a\u5ba2\u69d8\u306e\u3054\u8981\u671b\u306b\u6700\u3082\u9069\u3057\u3066\u3044\u308b\u304b\u3092\u5224\u65ad\u3057\u3001\u3044\u3088\u3044\u3088NPS\uff08Net Promoter Score\uff09\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u4f5c\u6210\u306b\u53d6\u308a\u639b\u304b\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305a\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/what-is-a-target-audience\/\">\u5bfe\u8c61<\/a>\u8005\u3068\u9069\u5207\u306a\u30b5\u30f3\u30d7\u30eb\u30b5\u30a4\u30ba\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u304b\u3089\u59cb\u3081\u307e\u3059\uff1a<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">NPS\u306e\u30bf\u30fc\u30b2\u30c3\u30c8\u3068\u306a\u308b\u8996\u8074\u8005\u5c64<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\u5bfe\u8c61\u8005\u306f\u3001\u8abf\u67fb\u306e\u76ee\u7684\u3001\u6d88\u8cbb\u8005\u306e\u6210\u719f\u5ea6\u3001\u524d\u56de\u306e\u9867\u5ba2\u8abf\u67fb\u306a\u3069\u3067\u5236\u9650\u3055\u308c\u307e\u3059\u3002 \u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u77e5\u3089\u306a\u3044\u65b0\u898f\u9867\u5ba2\u306f\u3001\u6c17\u306b\u3059\u308b\u5fc5\u8981\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u72d9\u3044<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\u5168\u30e6\u30fc\u30b6\u30fc\u306eNPS\u30b9\u30b3\u30a2\u306e\u5408\u8a08\u3092\u691c\u7d22\u3059\u308b\u306e\u304b\u3001\u7279\u5b9a\u306e\u9867\u5ba2\u30ab\u30c6\u30b4\u30ea\u30fc\u3092\u691c\u7d22\u3059\u308b\u306e\u304b\u3092\u6c7a\u3081\u307e\u3059\u3002 \u9867\u5ba2\u306f90\u65e5\u3054\u3068\u306b\u8abf\u67fb\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u3059\u3079\u3066\u306f\u3001\u3042\u306a\u305f\u306e\u4f1a\u793e\u306e\u7a2e\u985e\u3068\u5e02\u5834\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">\u30b5\u30f3\u30d7\u30eb\u30b5\u30a4\u30ba<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\u5927\u304d\u306a\u30b5\u30f3\u30d7\u30eb\u306f\u3001\u3088\u308a\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u7d50\u679c\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002 \u5341\u5206\u306a\u6d88\u8cbb\u8005\u304c\u3044\u306a\u3051\u308c\u3070\u3001\u5229\u76ca\u7387\u3092\u4e0a\u3052\u308b\u3002 \u7591\u554f\u304c\u3042\u308c\u3070\u3001\u9ad8\u4fa1\u306a\u5909\u66f4\u3092\u3059\u308b\u524d\u306b\u3001\u3088\u308a\u591a\u304f\u306e\u30c6\u30b9\u30c8\u3092\u884c\u3063\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<h3 id=\"design_an_nps_survey\" class=\"blankurl\"><span style=\"font-weight: 400;\">NPS\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u8a2d\u8a08\u3059\u308b\u3002<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30c4\u30fc\u30eb\u3092\u9078\u629e\u3057\u305f\u5f8c\u306e\u7c21\u5358\u306a\u90e8\u5206\u3067\u3059\u3002 NPS\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4e00\u304b\u3089\u65b0\u898f\u306b\u4f5c\u6210\u3059\u308b\u304b\u3001\u3042\u308b\u3044\u306f<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">1.\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u5316\u3055\u308c\u305f\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5229\u7528\u3059\u308b<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306aNPS\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u958b\u59cb\u3057\u307e\u3059\u3002 \u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306e\u8cea\u554f\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u58f0\u3084\u63d0\u4f9b\u3059\u308b\u3082\u306e\u306b\u5408\u308f\u305b\u3066\u5909\u66f4\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">2.\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u306e\u8cea\u554f<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\u9589\u3058\u305f\u8cea\u554f\u3068\u958b\u3044\u305f\u8cea\u554f\u3092\u8ffd\u52a0\u3059\u308b\u3002 \u30ed\u30b8\u30c3\u30af\u3092\u99c6\u4f7f\u3057\u3066\u56de\u7b54\u3092\u8ad6\u7406\u7684\u306b\u3059\u308b\u3002<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">3.\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u3001\u8272\u8abf\u3084\u80cc\u666f\u3092\u5909\u66f4\u3057\u307e\u3059\u3002 \u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u306f\u3001\u30ed\u30b4\u306b\u3088\u3063\u3066\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">4.\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u8abf\u67fb\u30d1\u30e9\u30e1\u30fc\u30bf<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\u30d7\u30ed\u30b0\u30ec\u30b9\u30d0\u30fc\u306e\u6709\u52b9\u30fb\u7121\u52b9\u3001\u30ed\u30b4\u306e\u8ffd\u52a0\u3002 \u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30ed\u30dc\u30c3\u30c8\u3092\u9078\u5225\u3059\u308b\u305f\u3081\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u30e1\u30fc\u30eb\u3067\u9001\u4fe1\u3059\u308b\u5834\u5408\u306f\u3001\u300c\u56de\u7b54\u78ba\u8a8d\u3092\u30e1\u30fc\u30eb\u3067\u9001\u4fe1\u3059\u308b\u300d\u3092\u6709\u52b9\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">5.\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u8a2d\u5b9a\u3059\u308b<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">NPS\u306e\u8fd4\u4fe1\u3092\u533f\u540d\u306b\u3059\u308b\u304b\u3001\u7279\u5b9a\u3059\u308b\u304b\u6c7a\u5b9a\u3059\u308b\u3002 \u305d\u306e\u5834\u5408\u3001\u9867\u5ba2\u60c5\u5831\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u305f\u3081\u306bCRM\u3092\u9078\u3073\u307e\u3059\u3002 \u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u8a2d\u5b9a\u3059\u308b\u969b\u306b\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u9577\u3055\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u56de\u7b54\u3092\u5236\u9650\u3059\u308b\u3053\u3068\u306f\u3001\u304b\u306a\u308a\u306e\u9867\u5ba2\u5c64\u304c\u3044\u308b\u5834\u5408\u306b\u6709\u52b9\u3067\u3059\u3002 \u3059\u3079\u3066\u306e\u9867\u5ba2\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u3068\u3063\u3066\u5927\u304d\u306a\u30b5\u30f3\u30d7\u30eb\u3092\u5f97\u308b\u5fc5\u8981\u304c\u306a\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u305d\u3046\u3057\u306a\u3044\u3053\u3068\u3067\u3059\u3002 \u9867\u5ba2\u306e\u4e00\u90e8\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u4fe1\u3059\u308b\u3002 \u3053\u306e\u3088\u3046\u306b\u300190\u65e5\u3092\u5f85\u305f\u305a\u306b\u3001\u6b8b\u308a\u306e\u304a\u5ba2\u69d8\u3092\u65e9\u304f\u30dd\u30fc\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">6.\u30b7\u30f3\u30af<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\u6b21\u306b\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u914d\u4fe1\u3084\u7ba1\u7406\u306b\u5fc5\u8981\u306a\u30b3\u30cd\u30af\u30bf\u3092\u9078\u629e\u3057\u307e\u3059\u3002 \u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u5148\u3092\u691c\u8a0e\u3059\u308b\u3002 CRM\uff08Intercom\u3001Salesforce\u3001HubSpot\u306a\u3069\uff09Google Sheets\u3092\u9023\u643a\u3055\u305b\u308b\u3001\u3067\u3059\u306d\u3002<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">7.\u9001\u4fe1<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u7d4c\u3066\u3001\u3088\u3046\u3084\u304f\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u4fe1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<h3 id=\"distribute_the_nps_survey\" class=\"blankurl\"><span style=\"font-weight: 400;\">NPS\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u914d\u5e03\u3059\u308b<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c4\u30fc\u30eb\u3092\u4f7f\u3063\u3066NPS\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u914d\u5e03\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002 \u3042\u308b\u3044\u306f\u3001<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30ea\u30f3\u30af\u3092\u30e1\u30fc\u30eb\u3067\u9001\u4fe1\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3084\u30a2\u30d7\u30ea\u306e\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u8a2d\u5b9a\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30a4\u30f3\u30bf\u30fc\u30b3\u30e0\u3084\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3067NPS\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5171\u6709\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u30e6\u30fc\u30b6\u30fc\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3068\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u8003\u616e\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u771f\u5b9f\u306e\u77ac\u9593\u3092\u9078\u629e\u3059\u308b\u3002 \u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u914d\u5e03\u30eb\u30fc\u30c8\u304c\u56de\u7b54\u7387\u306b\u5f71\u97ff\u3059\u308b\u3053\u3068\u3092\u5fd8\u308c\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002 \u30e1\u30fc\u30eb\u306bNPS\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u57cb\u3081\u8fbc\u3080\u3053\u3068\u3067\u3001\u56de\u7b54\u7387\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h3 id=\"compare_nps_to_industry_benchmarks\" class=\"blankurl\"><span style=\"font-weight: 400;\">NPS\u3092\u696d\u754c\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3068\u6bd4\u8f03\u3059\u308b\u3002<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">NPS\u8abf\u67fb\u306e\u8a2d\u8a08\u3068\u5b9f\u65bd\u306b\u306f\u3001\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30b9\u30b3\u30a2\u306f\u624b\u52d5\u3067\u8a08\u7b97\u3059\u308b\u304b\u3001NPS\u8a08\u7b97\u6a5f\u3092\u5229\u7528\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li><em><strong>\u307e\u3068\u3082\u306aNPS\u3063\u3066\u306a\u3093\u3060\uff1f<\/strong><\/em><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">0\uff5e30\u306f\u3001\u307e\u3068\u3082\u306aNPS\u30b9\u30b3\u30a2\u3067\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u591a\u5927\u306a\u8cbb\u7528\u3092\u304b\u3051\u3066\u3044\u308b\u4f01\u696d\u306f\u300150\uff5e70\u306eNPS\u3092\u60f3\u5b9a\u3057\u3066\u3044\u308b\u306f\u305a\u3067\u3059\u3002 \u3053\u306e\u3088\u3046\u306bNPS\u304c\u9ad8\u3044\u3068\u3044\u3046\u3053\u3068\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u652f\u6301\u8005\u304c\u53d7\u52d5\u8005\u3084\u53cd\u5bfe\u8005\u3092\u308f\u305a\u304b\u3067\u3082\u4e0a\u56de\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002 \u4eba\u6c17\u30d6\u30e9\u30f3\u30c9\u3067\u3042\u308bApple\u306eNPS\u30b9\u30b3\u30a2\u306f72\u70b9\uff08\u73fe\u5728\u306e47\u70b9\u307e\u3067\u4e0b\u304c\u308b\u524d\uff09\u3067\u3059\u3002<\/span><\/p>\n<ul>\n<li><em><strong>NPS\u306f\u91cd\u8981\u3067\u3059\u304b\uff1f<\/strong><\/em><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u81ea\u793e\u306eNPS\u306f\u3001\u7d76\u5bfe\u7684\u306a\u826f\u3044NPS\u3068\u6bd4\u8f03\u3059\u3079\u304d\u306a\u306e\u3067\u3057\u3087\u3046\u304b\uff1f \u5c02\u9580\u5bb6\u306e\u4e2d\u306b\u306f\u3001\u81ea\u793e\u306eNPS\u3092\u5206\u91ce\u5916\u306e\u30d6\u30e9\u30f3\u30c9\u3068\u6bd4\u8f03\u3059\u308b\u306e\u306f\u99ac\u9e7f\u3052\u3066\u3044\u308b\u3068\u8a00\u3046\u4eba\u3082\u3044\u307e\u3059\u3002 NPS\u306f\u3044\u304f\u3064\u304b\u306e\u5074\u9762\u306b\u4f9d\u5b58\u3057\u3066\u3044\u307e\u3059\u3002 \u3064\u307e\u308a\u3001\u307e\u3068\u3082\u306aNet Promoter Score\u306f\u3001\u696d\u754c\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<h3 id=\"set_alerts_to_respond_quickly_to_feedback\" class=\"blankurl\"><span style=\"font-weight: 400;\">\u30a2\u30e9\u30fc\u30c8\u3092\u8a2d\u5b9a\u3057\u3066\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u7d20\u65e9\u304f\u5bfe\u5fdc\u3059\u308b\u3002<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3067\u306f\u300124\u6642\u9593\u4ee5\u5185\u306b\u56de\u7b54\u3059\u308b\u3053\u3068\u3092\u63a8\u5968\u3057\u3066\u3044\u307e\u3059\u3002 \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c4\u30fc\u30eb\u304c\u306a\u3051\u308c\u3070\u3001\u3053\u306e\u3088\u3046\u306a\u77ed\u6642\u9593\u3067\u306e\u4eba\u9593\u306e\u56de\u7b54\u306f\u4e0d\u53ef\u80fd\u3067\u3059\u3002 \u7dca\u6025\u306e\u30b3\u30e1\u30f3\u30c8\u3082\u3042\u308a\u307e\u3059\u3002 NPS\u30b9\u30b3\u30a2\u3067\u96e2\u53cd\u8005\u3068\u4fc3\u9032\u8005\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a2\u30e9\u30fc\u30c8\u3092\u8a2d\u5b9a\u3059\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u8cbc\u3063\u3066\u304a\u304f\u3053\u3068\u3067\u3001\u30c1\u30fc\u30e0\u306f\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u30a4\u30f3\u30d7\u30c3\u30c8\u306b\u5bfe\u3057\u3066\u5373\u5ea7\u306b\u5bfe\u5fdc\u3057\u3001\u82e6\u3057\u307f\u3092\u548c\u3089\u3052\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30c8\u3059\u308b\u306e\u3092\u9632\u3050\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30c1\u30e3\u30f3\u30b9\u3082\u3057\u3063\u304b\u308a\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/p>\n<h3 id=\"close_the_feedback_loop\" class=\"blankurl\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u3092\u9589\u3058\u308b<\/h3>\n<p><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u306e\u9589\u9396\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3002 \u304a\u5ba2\u69d8\u3092\u7e4b\u3050\u3082\u306e\u3067\u3059\u3002 \u305f\u3068\u3048\u3059\u3079\u3066\u306e\u610f\u898b\u304c\u4fa1\u5024\u3042\u308b\u3082\u306e\u3067\u306a\u304f\u3066\u3082\u3001\u304a\u5ba2\u69d8\u304b\u3089\u8fd4\u4fe1\u304c\u3042\u3063\u305f\u3068\u3044\u3046\u4e8b\u5b9f\u304c\u91cd\u8981\u3067\u3059\u3002 \u4ee3\u308f\u308a\u306bNPS\u306e\u5426\u5b9a\u6d3e\u3068\u652f\u6301\u6d3e\u306b\u7126\u70b9\u3092\u5f53\u3066\u3088\u3046\u3002 \u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u3066\u3042\u3052\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u30ec\u30d3\u30e5\u30fc\u306f\u96e2\u8077\u7387\u3092\u4e0b\u3052\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002 NPS\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u3001\u30c7\u30a3\u30c8\u30e9\u30af\u30bf\u30fc\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3002 \u4e0d\u6e80\u306f\u30a4\u30e9\u30a4\u30e9\u3055\u305b\u308b\u304c\u3001\u76f8\u624b\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u30d7\u30ed\u30bb\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">NPS\u304c\u4f4e\u3044\u9867\u5ba2\u306b\u96fb\u8a71\u3092\u304b\u3051\u3066\u3001\u305d\u306e\u539f\u56e0\u3092\u63a2\u308b\u3002 \u554f\u984c\u70b9\u306f\u3059\u3050\u306b\u4fee\u6b63\u3059\u308b\u3002 \u304a\u5ba2\u69d8\u304c\u6e80\u8db3\u3059\u308b\u3053\u3068\u3067\u3001\u96e2\u8077\u7387\u304c\u4e0b\u304c\u308a\u3001\u53ce\u5165\u3082\u30a2\u30c3\u30d7\u3057\u307e\u3059\u3002 \u53cd\u5bfe\u6d3e\u306f\u89e3\u7d04\u3059\u308b\u3002 \u76f8\u624b\u3092\u523a\u6fc0\u3059\u308b\u3068\u3001\u30cd\u30c3\u30c8\u3067\u60aa\u53e3\u3092\u8a00\u308f\u308c\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3059\u3079\u3066\u306e\u53cd\u5bfe\u610f\u898b\u3092\u3059\u3050\u306b\u89e3\u6c7a\u3067\u304d\u308b\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u7279\u5b9a\u306eNPS\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u7121\u8996\u3059\u308b\u3053\u3068\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u58f0\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3057\u3001\u611f\u8b1d\u306e\u6c17\u6301\u3061\u3092\u4f1d\u3048\u308b\u3053\u3068\u306f\u3001\u5927\u304d\u306a\u52b9\u679c\u3092\u3082\u305f\u3089\u3059\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 \u305c\u3072\u3001\u3042\u306a\u305f\u306e\u554f\u984c\u89e3\u6c7a\u80fd\u529b\u3092\u767a\u63ee\u3057\u3066\u304f\u3060\u3055\u3044\u3002 \u307e\u305f\u3001\u3088\u308a\u591a\u304f\u306e\u3082\u306e\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6c42\u3081\u308b\u3002 \u500b\u4eba\u306e\u63a8\u85a6\u3084\u30aa\u30f3\u30e9\u30a4\u30f3\u30ec\u30d3\u30e5\u30fc\u3082\u540c\u69d8\u306b\u4fe1\u983c\u3067\u304d\u307e\u3059\u3002 \u8aac\u5f97\u306f\u6210\u9577\u3092\u4fc3\u3059\u3002 \u30cf\u30c3\u30d4\u30fc\u306a\u304a\u5ba2\u69d8\u306f\u3001\u3081\u3063\u305f\u306b\u30ec\u30d3\u30e5\u30fc\u3092\u6b8b\u3055\u306a\u3044\u3002 \u3060\u304b\u3089\u3001\u30a2\u30c9\u30d0\u30a4\u30b9\u3092\u6c42\u3081\u308b\u3002<\/span><\/p>\n<h2 id=\"conclusion\" class=\"blankurl\"><span style=\"font-weight: 400;\">\u7d50\u8ad6<\/span><\/h2>\n<p><span style=\"font-weight: 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