{"id":797473,"date":"2020-08-16T08:31:23","date_gmt":"2020-08-16T15:31:23","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e7%b0%a1%e5%8d%98%e3%81%aa7%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%81%a7%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/"},"modified":"2020-08-16T08:31:23","modified_gmt":"2020-08-16T08:31:23","slug":"%e7%b0%a1%e5%8d%98%e3%81%aa7%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%81%a7%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e7%b0%a1%e5%8d%98%e3%81%aa7%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%81%a7%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/","title":{"rendered":"\u7c21\u5358\u306a7\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u512a\u308c\u305f\u9867\u5ba2\u8abf\u67fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u69cb\u7bc9\u3059\u308b\u65b9\u6cd5"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u30d6\u30e9\u30f3\u30c9\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u306f\u6b20\u304b\u305b\u307e\u305b\u3093\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u81ea\u793e\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30cb\u30b7\u30a2\u30c6\u30a3\u30d6\u304c\u3069\u306e\u7a0b\u5ea6\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u308b\u306e\u304b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u3001\u65b0\u3057\u3044\u6d88\u8cbb\u8005\u6226\u7565\u306e\u8003\u6848\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u3001<a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e<\/a>\u5411\u4e0a\u306e\u305f\u3081\u306b\u3069\u306e\u3088\u3046\u306a\u5909\u66f4\u3092\u884c\u3046\u5fc5\u8981\u304c\u3042\u308b\u306e\u304b\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u9867\u5ba2\u8abf\u67fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3068\u306f\uff1f<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f7f\u3063\u3066\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u306f\u3001\u307b\u3068\u3093\u3069\u306e\u7d44\u7e54\u3067\u597d\u307e\u308c\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u8abf\u67fb\u306f\u3001\u8cfc\u5165\u5f8c\u3059\u3050\u306b\u884c\u3046\u5834\u5408\u3068\u3001\u5e741\u56de\u3001\u5e742\u56de\u306a\u3069\u884c\u3046\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002 \u3053\u308c\u306f\u5b8c\u5168\u306b\u3001\u3042\u306a\u305f\u306e\u7814\u7a76\u306e\u7126\u70b9\u3068\u3042\u306a\u305f\u304c\u9054\u6210\u3057\u305f\u3044\u3053\u3068\u306b\u304b\u304b\u3063\u3066\u3044\u307e\u3059\u3002 \u3088\u304f\u6574\u5099\u3055\u308c\u305f\u8abf\u67fb\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u696d\u7e3e\u3001\u53ce\u76ca\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/complete-guide-to-customer-experience\/\">\u9867\u5ba2\u4f53\u9a13\u306e<\/a>\u5411\u4e0a\u306b\u591a\u5927\u306a\u8ca2\u732e\u3092\u3057\u3066\u304f\u308c\u307e\u3059\u3002 \u3053\u3053\u3067\u306f\u3001\u52b9\u7387\u7684\u306a\u6d88\u8cbb\u8005\u8abf\u67fb\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u69cb\u7bc9\u65b9\u6cd5\u306b\u3064\u3044\u3066\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u512a\u308c\u305f\u9867\u5ba2\u8abf\u67fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u3055\u3066\u3001\u6d88\u8cbb\u8005\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u91cd\u8981\u6027\u304c\u308f\u304b\u3063\u305f\u3068\u3053\u308d\u3067\u3001\u3069\u306e\u3088\u3046\u306a\u65b9\u6cd5\u3067\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308c\u3070\u3088\u3044\u306e\u304b\u3092\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002 \u9867\u5ba2\u8abf\u67fb\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u69cb\u7bc9\u306b\u7740\u624b\u3059\u308b\u969b\u306b\u306f\u3001\u3053\u306e7\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3084\u8981\u7d20\u3092\u5fd8\u308c\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">1.\u9867\u5ba2\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u77ed\u304f\u3001\u30b7\u30f3\u30d7\u30eb\u306b<\/span><\/h4>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.questionpro.com\/blog\/consumer-survey\/\">\u6d88\u8cbb\u8005\u5411\u3051<\/a>\u30aa\u30f3\u30e9\u30a4\u30f3<a href=\"https:\/\/www.questionpro.com\/blog\/consumer-survey\/\">\u8abf\u67fb\u306f<\/a>\u3001\u56de\u7b54\u8005\u304c\u7c21\u5358\u304b\u3064\u8fc5\u901f\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u53c2\u52a0\u3067\u304d\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3057\u307e\u3057\u3087\u3046\u3002 \u81a8\u5927\u306a\u91cf\u306e\u81ea\u7531\u5f62\u5f0f\u306e\u30c6\u30ad\u30b9\u30c8\u8cea\u554f\u3092\u542b\u3080\u9577\u3044\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u5927\u53cd\u5bfe\u3067\u3059\uff01 \u305d\u306e\u5834\u5408\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u5b8c\u4e86\u7387\u3084\u56de\u7b54\u7387\u304c\u4f4e\u304f\u306a\u308b\u3053\u3068\u3092\u899a\u609f\u3057\u3066\u304f\u3060\u3055\u3044\u3002 \u7406\u60f3\u7684\u306a\u9867\u5ba2\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u300110\u554f\u3092\u8d85\u3048\u306a\u3044\u3088\u3046\u306b\u3057\u3001\u81ea\u7531\u5f62\u5f0f\u306e\u8cea\u554f\u306f\u6700\u5927\u3067\u30822\u554f\u307e\u3067\u3068\u3059\u308b\u3053\u3068\u3067\u3059\u3002 \u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30d6\u30e9\u30f3\u30c9\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u3053\u306e\u6bd4\u7387\u3092\u899a\u3048\u3066\u304a\u304f\u3068\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u3092\u6700\u5927\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">2.\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u57cb\u3081\u8fbc\u3080<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">QuestionPro\u306e\u3088\u3046\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u306f\u3001\u30c4\u30fc\u30eb\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u57cb\u3081\u8fbc\u3080\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u7528\u610f\u3055\u308c\u3066\u304a\u308a\u3001\u5c11\u306a\u304f\u3068\u3082\u62db\u5f85\u72b6\u306e\u6700\u521d\u306e\u8cea\u554f\u306f\u57cb\u3081\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u7b54\u3048\u308b\u305f\u3081\u306b\u3001\u4ed6\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3084\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u79fb\u52d5\u3059\u308b\u5fc5\u8981\u304c\u306a\u3044\u3053\u3068\u304c\u597d\u307e\u308c\u3066\u3044\u307e\u3059\u3002 \u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u57cb\u3081\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u308c\u3070\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u5b8c\u4e86\u7387\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u6700\u521d\u306e\u8cea\u554f\u306b\u56de\u7b54\u3057\u305f\u56de\u7b54\u8005\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u5168\u4f53\u3092\u7d42\u4e86\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3067\u3059\u3002 \u307e\u305f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u57cb\u3081\u8fbc\u3080\u3053\u3068\u3067\u3001\u771f\u507d\u3084\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306b\u5bfe\u3059\u308b\u304a\u5ba2\u69d8\u306e\u4e0d\u5b89\u3082\u89e3\u6d88\u3055\u308c\u307e\u3059\u3002<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">3.\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\u30aa\u30f3\u30e9\u30a4\u30f3\u6d88\u8cbb\u8005\u8abf\u67fb\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u30ab\u30e9\u30fc\u3001\u30c6\u30fc\u30de\u3001\u8a00\u8a9e\u3001\u30ed\u30b4\u306b\u5171\u9cf4\u3059\u308b\u3088\u3046\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u306e\u304c\u3088\u3044\u3067\u3057\u3087\u3046\u3002 \u3053\u306e\u3088\u3046\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u30ea\u30b3\u30fc\u30eb\u306b\u3088\u3063\u3066\u5b8c\u4e86\u7387\u304c\u5411\u4e0a\u3057\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306e\u4fe1\u983c\u3082\u5f97\u3089\u308c\u3084\u3059\u3044\u306e\u3067\u3059\u3002 \u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3082\u3046\u4e00\u3064\u306e\u91cd\u8981\u306a\u5229\u70b9\u306f\u3001\u30bb\u30b0\u30e1\u30f3\u30c8\u3055\u308c\u305f\u30c7\u30fc\u30bf\u306b\u5bfe\u3057\u3066\u69d8\u3005\u306a\u30d0\u30fc\u30b8\u30e7\u30f3\u3092\u9001\u308b\u3053\u3068\u3067\u3059\u3002 \u3053\u306e\u3088\u3046\u306aA\/B\u30c6\u30b9\u30c8\u306e\u7d50\u679c\u306f\u3001\u4eca\u5f8c\u306e\u8abf\u67fb\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">4.\u62db\u5f85\u72b6\u3092\u7279\u5225\u306a\u3082\u306e\u306b\u3059\u308b<\/span><\/h4>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\">\u9867\u5ba2\u30a2\u30f3\u30b1\u30fc\u30c8\u3092<\/a>\u9001\u308b\u3068\u304d\u306f\u3001\u958b\u5c01\u7387\u3092\u4e0a\u3052\u308b\u305f\u3081\u306b\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u3066\u3001\u30c7\u30b6\u30a4\u30f3\u3084\u5185\u5bb9\u3092\u5145\u5b9f\u3055\u305b\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002 \u30e1\u30fc\u30eb\u3092\u958b\u5c01\u3057\u3066\u304f\u308c\u308b\u56de\u7b54\u8005\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u7b54\u3048\u3066\u304f\u308c\u307e\u3059\u3002 \u305d\u306e\u305f\u3081\u306b\u306f\u3001\u76f8\u624b\u306e\u6ce8\u610f\u3092\u5f15\u304d\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u7b54\u3048\u308b\u7406\u7531\u3092\u4e0e\u3048\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">5.\u8fc5\u901f\u306b\u884c\u52d5\u3059\u308b<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u5bfe\u3057\u3066\u6b63\u76f4\u3067\u7387\u76f4\u306a\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u3066\u304f\u3060\u3055\u3044\u307e\u3059\u3002 \u305d\u306e\u60c5\u5831\u3092\u3082\u3068\u306b\u3001\u304a\u5ba2\u3055\u307e\u3078\u306e\u53d6\u308a\u7d44\u307f\u3092\u8fc5\u901f\u306b\u5909\u66f4\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u591a\u304f\u306e\u4f01\u696d\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3057\u3066\u3082\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u9867\u5ba2\u30d7\u30ed\u30bb\u30b9\u306e\u5b9a\u7fa9\u3068\u6539\u826f\u306b\u5229\u7528\u3057\u306a\u3044\u3053\u3068\u306b\u7f6a\u60aa\u611f\u3092\u62b1\u3044\u3066\u3044\u307e\u3059\u3002 \u9867\u5ba2\u8abf\u67fb\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u653e\u7f6e\u3059\u308b\u3053\u3068\u306f\u3001\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u306a\u3044\u3053\u3068\u3088\u308a\u3082\u60aa\u3044\u3053\u3068\u3067\u3059\u3002 \u6d88\u8cbb\u8005\u306e\u58f0\u3092\u65e9\u304f\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u304b\u3089\u30d6\u30e9\u30f3\u30c9\u3078\u306e\u8a55\u4fa1\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u58f0\u306f\u3001\u7dca\u6025\u6027\u3084\u5bfe\u51e6\u306e\u3057\u3084\u3059\u3055\u306a\u3069\u304b\u3089\u3001\u5e38\u306b3\u3064\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u306b\u5206\u985e\u3057\u3066\u30d0\u30b1\u30c3\u30c8\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u5bfe\u5fdc\u3084\u30ae\u30e3\u30c3\u30d7\u3092\u57cb\u3081\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30b5\u30dd\u30fc\u30c8\u3084\u30c4\u30fc\u30eb\u304c\u3042\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3002<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">6.\u3088\u308a\u6df1\u3044\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5f97\u308b\u305f\u3081\u306e\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u7d50\u679c\u3092\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u65bd\u7b56\u3092\u3088\u308a\u3088\u304f\u8a08\u753b\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u304a\u5ba2\u3055\u307e\u306f\u3001\u5730\u57df\u304c\u9055\u3063\u305f\u308a\u3001\u597d\u307f\u304c\u9055\u3063\u305f\u308a\u3001\u3055\u307e\u3056\u307e\u306a\u500b\u6027\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002 \u305d\u306e\u60c5\u5831\u3092\u3082\u3068\u306b\u3001\u30d1\u30bf\u30fc\u30f3\u3092\u767a\u898b\u3057\u3001\u305d\u308c\u3092\u6d3b\u7528\u3059\u308b\u3002 CX\u30d7\u30ed\u30bb\u30b9\u306e\u7ba1\u7406\u306b<a href=\"https:\/\/www.questionpro.com\/cx\/\">QuestionPro CX\u3092<\/a>\u4f7f\u3046\u306e\u306f\u3001\u3068\u3066\u3082\u826f\u3044\u30a2\u30a4\u30c7\u30a2\u3060\u3068\u601d\u3044\u307e\u3059\u3002 \u5177\u4f53\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5165\u624b\u3057\u3001\u4f8b\u5916\u7684\u306a\u4f53\u9a13\u306e\u63d0\u4f9b\u306b\u6d3b\u7528\u3059\u308b\u3002 \u3042\u306a\u305f\u306e\u7d44\u7e54\u306e\u30cb\u30fc\u30ba\u306b\u5408\u3046\u304b\u3069\u3046\u304b\u3001\u8a66\u7528\u7248\u3092\u3082\u3063\u3068\u8a66\u3057\u3066\u307f\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">7.\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u6b63\u3057\u304f\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3059\u308b<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u306f\u3001\u6642\u9593\u3084\u66dc\u65e5\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u305d\u308c\u304c\u6975\u3081\u3066\u91cd\u8981\u3067\u3042\u308b\u3053\u3068\u306f\u8a00\u3046\u307e\u3067\u3082\u3042\u308a\u307e\u305b\u3093\u3002 \u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u308b\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u9593\u9055\u3048\u308b\u3068\u3001\u56de\u7b54\u304c\u5f97\u3089\u308c\u306a\u304b\u3063\u305f\u308a\u3001\u671f\u5f85\u3057\u305f\u91cf\u306b\u306a\u3089\u306a\u304b\u3063\u305f\u308a\u3059\u308b\u3093\u3067\u3059\u306d\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30c7\u30fc\u30bf\u3092\u5206\u5272\u3057\u3066\u4e00\u62ec\u9001\u4fe1\u3057\u3001\u8abf\u67fb\u30b5\u30a4\u30af\u30eb\u3054\u3068\u306b\u65b0\u3057\u3044\u60c5\u5831\u3092\u5f97\u308b\u3053\u3068\u3092\u5fd8\u308c\u306a\u3044\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002 \u307e\u305f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u3088\u308a\u3088\u304f\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u6df1\u3044\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4ee5\u4e0a\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306e\u79d8\u8a23\u30927\u3064\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002 \u3053\u308c\u3089\u306e\u591a\u304f\u306f\u3001\u79c1\u305f\u3061\u306e<a href=\"https:\/\/www.questionpro.com\/cx\/\">QuestionPro CX<\/a>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u4f53\u9a13\u7248\u3067\u304a\u78ba\u304b\u3081\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p><span data-preserver-spaces=\"true\"><strong>QuestionPro\u306f\u3001\u6700\u3082\u5148\u9032\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/strong>\u9867\u5ba2\u306e\u8003\u3048\u3084\u611f\u60c5\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u5f97\u308b\u306b\u306f\u3001\u4ee5\u4e0b\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002 <\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\n  <span data-preserver-spaces=\"true\">QuestionPro CX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/span><br \/>\n<\/a><span data-preserver-spaces=\"true\">\u4eca\u65e5\u304b\u3089<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/info.questionpro.com\/meetings\/kenneth-peterson\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u30d6\u30c3\u30af\u30c7\u30e2<\/strong><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30d6\u30e9\u30f3\u30c9\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u304a\u5ba2\u69d8\u306e\u58f0 [&hellip;]<\/p>\n","protected":false},"author":46,"featured_media":682644,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194,1618],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u7c21\u5358\u306a7\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u512a\u308c\u305f\u9867\u5ba2\u8abf\u67fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u69cb\u7bc9\u3059\u308b\u65b9\u6cd5 | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u3053\u306e7\u3064\u306e\u7c21\u5358\u306a\u30b9\u30c6\u30c3\u30d7\u3067\u3001\u9867\u5ba2\u8abf\u67fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u6210\u529f\u3055\u305b\u307e\u3057\u3087\u3046\u3002 \u3053\u308c\u3089\u306e\u30d2\u30f3\u30c8\u3092\u53c2\u8003\u306b\u3001\u6d88\u8cbb\u8005\u8abf\u67fb\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3066\u304f\u3060\u3055\u3044\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e7%b0%a1%e5%8d%98%e3%81%aa7%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%81%a7%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u7c21\u5358\u306a7\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u512a\u308c\u305f\u9867\u5ba2\u8abf\u67fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u69cb\u7bc9\u3059\u308b\u65b9\u6cd5 | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"\u3053\u306e7\u3064\u306e\u7c21\u5358\u306a\u30b9\u30c6\u30c3\u30d7\u3067\u3001\u9867\u5ba2\u8abf\u67fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u6210\u529f\u3055\u305b\u307e\u3057\u3087\u3046\u3002 \u3053\u308c\u3089\u306e\u30d2\u30f3\u30c8\u3092\u53c2\u8003\u306b\u3001\u6d88\u8cbb\u8005\u8abf\u67fb\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3066\u304f\u3060\u3055\u3044\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/ja\/%e7%b0%a1%e5%8d%98%e3%81%aa7%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%81%a7%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2020-08-16T15:31:23+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-08-16T08:31:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/08\/customer-survey-program.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"992\" \/>\n\t<meta property=\"og:image:height\" content=\"594\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Ken Peterson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ken Peterson\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e7%b0%a1%e5%8d%98%e3%81%aa7%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%81%a7%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e7%b0%a1%e5%8d%98%e3%81%aa7%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%81%a7%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/\"},\"author\":{\"name\":\"Ken Peterson\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/621c645198b37217a9b49c46bc1a4ca0\"},\"headline\":\"\u7c21\u5358\u306a7\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u512a\u308c\u305f\u9867\u5ba2\u8abf\u67fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u69cb\u7bc9\u3059\u308b\u65b9\u6cd5\",\"datePublished\":\"2020-08-16T15:31:23+00:00\",\"dateModified\":\"2020-08-16T08:31:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e7%b0%a1%e5%8d%98%e3%81%aa7%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%81%a7%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/\"},\"wordCount\":11,\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#organization\"},\"articleSection\":[\"CX\",\"VOC\"],\"inLanguage\":\"ja\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e7%b0%a1%e5%8d%98%e3%81%aa7%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%81%a7%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e7%b0%a1%e5%8d%98%e3%81%aa7%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%81%a7%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/\",\"name\":\"\u7c21\u5358\u306a7\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u512a\u308c\u305f\u9867\u5ba2\u8abf\u67fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u69cb\u7bc9\u3059\u308b\u65b9\u6cd5 | QuestionPro\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#website\"},\"datePublished\":\"2020-08-16T15:31:23+00:00\",\"dateModified\":\"2020-08-16T08:31:23+00:00\",\"description\":\"\u3053\u306e7\u3064\u306e\u7c21\u5358\u306a\u30b9\u30c6\u30c3\u30d7\u3067\u3001\u9867\u5ba2\u8abf\u67fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u6210\u529f\u3055\u305b\u307e\u3057\u3087\u3046\u3002 \u3053\u308c\u3089\u306e\u30d2\u30f3\u30c8\u3092\u53c2\u8003\u306b\u3001\u6d88\u8cbb\u8005\u8abf\u67fb\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3066\u304f\u3060\u3055\u3044\u3002\",\"breadcrumb\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e7%b0%a1%e5%8d%98%e3%81%aa7%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%81%a7%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.questionpro.com\/blog\/ja\/%e7%b0%a1%e5%8d%98%e3%81%aa7%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%81%a7%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e7%b0%a1%e5%8d%98%e3%81%aa7%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%81%a7%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u30db\u30fc\u30e0\",\"item\":\"https:\/\/www.questionpro.com\/blog\/ja\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u30ab\u30c6\u30b4\u30ea\u30fc\u306a\u3057\",\"item\":\"https:\/\/www.questionpro.com\/blog\/ja\/category\/%e3%82%ab%e3%83%86%e3%82%b4%e3%83%aa%e3%83%bc%e3%81%aa%e3%81%97\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"\u7c21\u5358\u306a7\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u512a\u308c\u305f\u9867\u5ba2\u8abf\u67fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u69cb\u7bc9\u3059\u308b\u65b9\u6cd5\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#website\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/\",\"name\":\"QuestionPro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.questionpro.com\/blog\/ja\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#organization\",\"name\":\"QuestionPro\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"contentUrl\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"caption\":\"QuestionPro\"},\"image\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/questionpro\",\"https:\/\/twitter.com\/questionpro\",\"https:\/\/www.linkedin.com\/company\/questionpro\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/621c645198b37217a9b49c46bc1a4ca0\",\"name\":\"Ken Peterson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/c1c71893240aaca8691086e8937ee027?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/c1c71893240aaca8691086e8937ee027?s=96&d=mm&r=g\",\"caption\":\"Ken Peterson\"},\"description\":\"Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/author\/ken\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u7c21\u5358\u306a7\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u512a\u308c\u305f\u9867\u5ba2\u8abf\u67fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u69cb\u7bc9\u3059\u308b\u65b9\u6cd5 | QuestionPro","description":"\u3053\u306e7\u3064\u306e\u7c21\u5358\u306a\u30b9\u30c6\u30c3\u30d7\u3067\u3001\u9867\u5ba2\u8abf\u67fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u6210\u529f\u3055\u305b\u307e\u3057\u3087\u3046\u3002 \u3053\u308c\u3089\u306e\u30d2\u30f3\u30c8\u3092\u53c2\u8003\u306b\u3001\u6d88\u8cbb\u8005\u8abf\u67fb\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3066\u304f\u3060\u3055\u3044\u3002","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.questionpro.com\/blog\/ja\/%e7%b0%a1%e5%8d%98%e3%81%aa7%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%81%a7%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/","og_locale":"ja_JP","og_type":"article","og_title":"\u7c21\u5358\u306a7\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u512a\u308c\u305f\u9867\u5ba2\u8abf\u67fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u69cb\u7bc9\u3059\u308b\u65b9\u6cd5 | QuestionPro","og_description":"\u3053\u306e7\u3064\u306e\u7c21\u5358\u306a\u30b9\u30c6\u30c3\u30d7\u3067\u3001\u9867\u5ba2\u8abf\u67fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u6210\u529f\u3055\u305b\u307e\u3057\u3087\u3046\u3002 \u3053\u308c\u3089\u306e\u30d2\u30f3\u30c8\u3092\u53c2\u8003\u306b\u3001\u6d88\u8cbb\u8005\u8abf\u67fb\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3066\u304f\u3060\u3055\u3044\u3002","og_url":"https:\/\/www.questionpro.com\/blog\/ja\/%e7%b0%a1%e5%8d%98%e3%81%aa7%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%81%a7%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/","og_site_name":"QuestionPro","article_publisher":"https:\/\/www.facebook.com\/questionpro","article_published_time":"2020-08-16T15:31:23+00:00","article_modified_time":"2020-08-16T08:31:23+00:00","og_image":[{"width":992,"height":594,"url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/08\/customer-survey-program.jpg","type":"image\/jpeg"}],"author":"Ken Peterson","twitter_card":"summary_large_image","twitter_creator":"@questionpro","twitter_site":"@questionpro","twitter_misc":{"\u57f7\u7b46\u8005":"Ken Peterson"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e7%b0%a1%e5%8d%98%e3%81%aa7%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%81%a7%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/#article","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e7%b0%a1%e5%8d%98%e3%81%aa7%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%81%a7%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/"},"author":{"name":"Ken Peterson","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/621c645198b37217a9b49c46bc1a4ca0"},"headline":"\u7c21\u5358\u306a7\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u512a\u308c\u305f\u9867\u5ba2\u8abf\u67fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u69cb\u7bc9\u3059\u308b\u65b9\u6cd5","datePublished":"2020-08-16T15:31:23+00:00","dateModified":"2020-08-16T08:31:23+00:00","mainEntityOfPage":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e7%b0%a1%e5%8d%98%e3%81%aa7%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%81%a7%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/"},"wordCount":11,"publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#organization"},"articleSection":["CX","VOC"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e7%b0%a1%e5%8d%98%e3%81%aa7%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%81%a7%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/","url":"https:\/\/www.questionpro.com\/blog\/ja\/%e7%b0%a1%e5%8d%98%e3%81%aa7%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%81%a7%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/","name":"\u7c21\u5358\u306a7\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u512a\u308c\u305f\u9867\u5ba2\u8abf\u67fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u69cb\u7bc9\u3059\u308b\u65b9\u6cd5 | QuestionPro","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#website"},"datePublished":"2020-08-16T15:31:23+00:00","dateModified":"2020-08-16T08:31:23+00:00","description":"\u3053\u306e7\u3064\u306e\u7c21\u5358\u306a\u30b9\u30c6\u30c3\u30d7\u3067\u3001\u9867\u5ba2\u8abf\u67fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u6210\u529f\u3055\u305b\u307e\u3057\u3087\u3046\u3002 \u3053\u308c\u3089\u306e\u30d2\u30f3\u30c8\u3092\u53c2\u8003\u306b\u3001\u6d88\u8cbb\u8005\u8abf\u67fb\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3066\u304f\u3060\u3055\u3044\u3002","breadcrumb":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e7%b0%a1%e5%8d%98%e3%81%aa7%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%81%a7%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.questionpro.com\/blog\/ja\/%e7%b0%a1%e5%8d%98%e3%81%aa7%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%81%a7%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e7%b0%a1%e5%8d%98%e3%81%aa7%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%81%a7%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u30db\u30fc\u30e0","item":"https:\/\/www.questionpro.com\/blog\/ja\/"},{"@type":"ListItem","position":2,"name":"\u30ab\u30c6\u30b4\u30ea\u30fc\u306a\u3057","item":"https:\/\/www.questionpro.com\/blog\/ja\/category\/%e3%82%ab%e3%83%86%e3%82%b4%e3%83%aa%e3%83%bc%e3%81%aa%e3%81%97\/"},{"@type":"ListItem","position":3,"name":"\u7c21\u5358\u306a7\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u512a\u308c\u305f\u9867\u5ba2\u8abf\u67fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u69cb\u7bc9\u3059\u308b\u65b9\u6cd5"}]},{"@type":"WebSite","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#website","url":"https:\/\/www.questionpro.com\/blog\/ja\/","name":"QuestionPro","description":"","publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.questionpro.com\/blog\/ja\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#organization","name":"QuestionPro","url":"https:\/\/www.questionpro.com\/blog\/ja\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/","url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","contentUrl":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","caption":"QuestionPro"},"image":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/questionpro","https:\/\/twitter.com\/questionpro","https:\/\/www.linkedin.com\/company\/questionpro\/"]},{"@type":"Person","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/621c645198b37217a9b49c46bc1a4ca0","name":"Ken Peterson","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/c1c71893240aaca8691086e8937ee027?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c1c71893240aaca8691086e8937ee027?s=96&d=mm&r=g","caption":"Ken Peterson"},"description":"Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.","url":"https:\/\/www.questionpro.com\/blog\/ja\/author\/ken\/"}]}},"featured_image_src":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/08\/customer-survey-program.jpg","featured_image_src_square":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/08\/customer-survey-program.jpg","author_info":{"display_name":"Ken Peterson","author_link":"https:\/\/www.questionpro.com\/blog\/ja\/author\/ken\/"},"_links":{"self":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/797473"}],"collection":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/users\/46"}],"replies":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/comments?post=797473"}],"version-history":[{"count":0,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/797473\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/media\/682644"}],"wp:attachment":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/media?parent=797473"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/categories?post=797473"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/tags?post=797473"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}