{"id":797479,"date":"2022-05-27T16:26:29","date_gmt":"2022-05-27T16:26:29","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%83%a6%e3%83%bc%e3%82%b6%e3%83%bc%e4%b8%ad%e5%bf%83%e8%a8%ad%e8%a8%88%e3%81%a8%e3%81%af%e3%83%a6%e3%83%bc%e3%82%b6%e3%83%bc%e4%b8%ad%e5%bf%83%e8%a8%ad%e8%a8%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/"},"modified":"2022-05-27T16:26:29","modified_gmt":"2022-05-27T16:26:29","slug":"%e3%83%a6%e3%83%bc%e3%82%b6%e3%83%bc%e4%b8%ad%e5%bf%83%e8%a8%ad%e8%a8%88%e3%81%a8%e3%81%af%e3%83%a6%e3%83%bc%e3%82%b6%e3%83%bc%e4%b8%ad%e5%bf%83%e8%a8%ad%e8%a8%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%a6%e3%83%bc%e3%82%b6%e3%83%bc%e4%b8%ad%e5%bf%83%e8%a8%ad%e8%a8%88%e3%81%a8%e3%81%af%e3%83%a6%e3%83%bc%e3%82%b6%e3%83%bc%e4%b8%ad%e5%bf%83%e8%a8%ad%e8%a8%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/","title":{"rendered":"\u30e6\u30fc\u30b6\u30fc\u4e2d\u5fc3\u8a2d\u8a08\u3068\u306f\u30e6\u30fc\u30b6\u30fc\u4e2d\u5fc3\u8a2d\u8a08\u3068\u306f\u4f55\u304b\uff0b4\u3064\u306e\u30b9\u30c6\u30c3\u30d7"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u88fd\u54c1\u306f\u4eba\u306b\u4f7f\u308f\u308c\u308b\u3082\u306e\u3067\u3059\u3002 \u3069\u3093\u306a\u88fd\u54c1\u3082\u300c\u4eba\u300d\u304c\u4e2d\u5fc3\u306b\u306a\u3063\u3066\u30c7\u30b6\u30a4\u30f3\u3055\u308c\u308b\u3079\u304d\u3067\u3059\u3002  <\/span><span style=\"font-weight: 400;\">\u30e6\u30fc\u30b6\u30fc\u4e2d\u5fc3\u8a2d\u8a08\uff08UCD\uff09\u306f\u3001\u65b0\u3057\u3044\u88fd\u54c1\u3092\u751f\u307f\u51fa\u3059\u305f\u3081\u306e\u697d\u89b3\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3042\u308b\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u57fa\u672c\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u306e\u30a4\u30f3\u30d7\u30c3\u30c8\u3092\u96c6\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306a\u3069\u306e\u30c4\u30fc\u30eb\u3092\u4f7f\u3063\u3066\u3001\u305d\u306e\u7d50\u679c\u3092\u88fd\u54c1\u8a2d\u8a08\u306b\u53cd\u6620\u3055\u305b\u308b\u3053\u3068\u3067\u3059\u3002<\/span><\/p>\n<h2>\u30e6\u30fc\u30b6\u30fc\u4e2d\u5fc3\u8a2d\u8a08\u3068\u306f\uff1f<\/h2>\n<p><span style=\"font-weight: 400;\">\u30e6\u30fc\u30b6\u30fc\u4e2d\u5fc3\u8a2d\u8a08\uff08UCD\uff09\u3068\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u3092\u88fd\u54c1\u8a2d\u8a08\u30fb\u958b\u767a\u306e\u4e2d\u5fc3\u306b\u636e\u3048\u308b\u3053\u3068\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u30d7\u30ed\u30bb\u30b9\u306e\u96c6\u5408\u4f53\u3067\u3042\u308b\u3002 \u30d7\u30ed\u30c0\u30af\u30c8\u30c1\u30fc\u30e0\u304c\u30c7\u30b8\u30bf\u30eb\u88fd\u54c1\u3092\u958b\u767a\u3059\u308b\u969b\u306b\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u8981\u6c42\u3001\u76ee\u7684\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u8003\u616e\u3057\u307e\u3059\u3002&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30e6\u30fc\u30b6\u30fc\u306e\u30cb\u30fc\u30ba\u3068\u30a6\u30a9\u30f3\u30c4\u3092\u6e80\u305f\u3059\u3053\u3068\u304c\u512a\u5148\u3055\u308c\u3001\u3059\u3079\u3066\u306e\u30c7\u30b6\u30a4\u30f3\u6c7a\u5b9a\u306f\u3001\u305d\u308c\u304c\u30e6\u30fc\u30b6\u30fc\u306b\u4fa1\u5024\u3092\u3082\u305f\u3089\u3059\u304b\u3069\u3046\u304b\u3068\u3044\u3046\u6587\u8108\u3067\u8a55\u4fa1\u3055\u308c\u307e\u3059\u3002 \u30e6\u30fc\u30b6\u30fc\u4e2d\u5fc3\u306e\u30c7\u30b6\u30a4\u30f3\u306f\u3001\u88fd\u54c1\u306b\u611f\u52d5\u3092\u4e0e\u3048\u308b\u65b9\u6cd5\u3092\u4e0e\u3048\u3066\u304f\u308c\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h2>\u30e6\u30fc\u30b6\u30fc\u4e2d\u5fc3\u8a2d\u8a08\u306e\u305f\u3081\u306e4\u3064\u306e\u30b9\u30c6\u30c3\u30d7<\/h2>\n<p><span style=\"font-weight: 400;\">\u30e6\u30fc\u30b6\u30fc\u4e2d\u5fc3\u8a2d\u8a08\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u30014\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u8aac\u660e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\uff1a<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3><b>\u5206\u6790<\/b><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u3057\u3066\u53d7\u3051\u53d6\u3063\u305f\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u305d\u308c\u306b\u5fdc\u3058\u305f\u4f5c\u696d\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4f8b\u3048\u3070\u3001QuestionPro\u306e\u7121\u6599\u30a2\u30f3\u30b1\u30fc\u30c8\u30c4\u30fc\u30eb\u306f\u3001\u6700\u9ad8\u306e\u30c4\u30fc\u30eb\u3067\u3059\u3002 \u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u4f5c\u6210\u306f\u3082\u3061\u308d\u3093\u3001\u7121\u6599\u3067\u7121\u5236\u9650\u306b\u56de\u7b54\u3092\u96c6\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002&nbsp;<\/span><\/p>\n<ul>\n<li>\n<h3><b>\u30c7\u30b6\u30a4\u30f3<\/b><\/h3>\n<p>&nbsp;<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u96c6\u3081\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u3082\u3068\u306b\u3001\u30c7\u30b6\u30a4\u30f3\u30c1\u30fc\u30e0\u306f\u3001\u3067\u304d\u308b\u3060\u3051\u300c\u4eba\u300d\u306b\u512a\u3057\u3044\u88fd\u54c1\u3092\u4f5c\u308b\u305f\u3081\u306b\u52aa\u529b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 UI\/UX\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30fc\u30e0\u304c\u95a2\u308f\u3063\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u3067\u4f5c\u6210\u3059\u308b\u305f\u3081\u306b\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/cx\/why\/journey-mapping.html\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30de\u30c3\u30d4\u30f3\u30b0<\/a>\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 <a href=\"https:\/\/www.questionpro.com\/blog\/user-journey-map\/\" target=\"_blank\" rel=\"noopener\">\u30e6\u30fc\u30b6\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f<\/a>\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u3069\u306e\u3088\u3046\u306b\u88fd\u54c1\u306b\u63a5\u3059\u308b\u304b\u3092\u8996\u899a\u5316\u3057\u3001\u30c7\u30b6\u30a4\u30ca\u30fc\u304c\u30e6\u30fc\u30b6\u30fc\u306e\u8996\u70b9\u304b\u3089\u88fd\u54c1\u3092\u898b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001UX\u30c7\u30b6\u30a4\u30ca\u30fc\u306b\u3068\u3063\u3066\u512a\u308c\u305f\u30c4\u30fc\u30eb\u3067\u3059\u3002&nbsp;<\/span><b><\/b><\/p>\n<blockquote><p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306b\u3064\u3044\u3066\u8aad\u3080\u306e\u304c\u597d\u304d\u306a\u3089\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u3064\u3044\u3066<\/a>\u5b66\u3076\u306e\u3082\u9762\u767d\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<ul>\n<li aria-level=\"1\">\n<h3><b>\u8a55\u4fa1<\/b><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u3057\u304b\u3057\u3001\u8a55\u4fa1\u306f\u5358\u306a\u308b\u30d7\u30ed\u30bb\u30b9\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u306f\u306a\u304f\u3001\u30d7\u30ed\u30bb\u30b9\u306e\u4e2d\u3067\u8d77\u3053\u308b\u7d76\u3048\u9593\u306a\u3044\u6d3b\u52d5\u3067\u3042\u308b\u3002 \u5b9f\u969b\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u3088\u308b\u30e6\u30fc\u30b6\u30d3\u30ea\u30c6\u30a3\u30c6\u30b9\u30c8\u3092\u901a\u3058\u3066\u3001\u30c7\u30b6\u30a4\u30f3\u306e\u6c7a\u5b9a\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u304c\u63a8\u5968\u3055\u308c\u307e\u3059\u3002&nbsp;<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>\u30a4\u30f3\u30d7\u30ea\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u5fb9\u5e95\u7684\u306a\u8a55\u4fa1\u306e\u5f8c\u306f\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5b9f\u884c\u306b\u79fb\u3059\u6642\u3067\u3059\u3002 \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u96c6\u3081\u3001\u305d\u308c\u3092\u8a55\u4fa1\u3059\u308b\u3068\u3044\u3046\u4f5c\u696d\u306f\u3001\u3059\u3079\u3066\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u3067\u7d50\u5b9f\u3057\u307e\u3059\u3002 \u30c7\u30b6\u30a4\u30f3\u30c1\u30fc\u30e0\u306f\u3001\u30d7\u30ed\u30c0\u30af\u30c8\u30c1\u30fc\u30e0\u3068\u3068\u3082\u306b\u3001UCD\u306e\u5b9f\u73fe\u306b\u5411\u3051\u305f\u6d3b\u52d5\u3092\u884c\u3044\u307e\u3059\u3002<\/span><\/p>\n<h2>\u30e6\u30fc\u30b6\u30fc\u4e2d\u5fc3\u8a2d\u8a08\u306e\u91cd\u8981\u6027<\/h2>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u3088\u3046\u306a\u8a2d\u8a08\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u30a8\u30f3\u30c9\u30ab\u30b9\u30bf\u30de\u30fc\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3057\u3001\u5f7c\u3089\u306e\u30cb\u30fc\u30ba\u3092\u672c\u5f53\u306b\u6e80\u305f\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u65b9\u6cd5\u8ad6\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u306e\u4ed6\u306e\u5229\u70b9\u306f\u3001\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30e6\u30fc\u30b6\u30fc\u4e2d\u5fc3\u8a2d\u8a08\u3067\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u601d\u8003\u3084\u611f\u60c5\u3001\u4e0d\u6e80\u306a\u3069\u3001\u5171\u611f\u6027\u306e\u9ad8\u3044\u6982\u5ff5\u304c\u4e2d\u5fc3\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002 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