{"id":797592,"date":"2022-10-27T11:00:04","date_gmt":"2022-10-27T11:00:04","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%83%bb%e3%83%96%e3%83%ab%e3%83%bc%e3%83%97%e3%83%aa%e3%83%b3%e3%83%88%ef%bc%9a%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%83%bb%e3%83%96%e3%83%ab%e3%83%bc%e3%83%97\/"},"modified":"2022-10-27T11:00:04","modified_gmt":"2022-10-27T11:00:04","slug":"%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%83%bb%e3%83%96%e3%83%ab%e3%83%bc%e3%83%97%e3%83%aa%e3%83%b3%e3%83%88%ef%bc%9a%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%83%bb%e3%83%96%e3%83%ab%e3%83%bc%e3%83%97","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%83%bb%e3%83%96%e3%83%ab%e3%83%bc%e3%83%97%e3%83%aa%e3%83%b3%e3%83%88%ef%bc%9a%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%83%bb%e3%83%96%e3%83%ab%e3%83%bc%e3%83%97\/","title":{"rendered":"\u30b5\u30fc\u30d3\u30b9\u30fb\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\uff1a\u30b5\u30fc\u30d3\u30b9\u30fb\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\u3068\u306f\u4f55\u304b\u3001\u306a\u305c\u91cd\u8981\u306a\u306e\u304b"},"content":{"rendered":"<p><span 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400;\">\u30b5\u30fc\u30d3\u30b9\u8a2d\u8a08\u56f3\u3068\u306f\uff1f<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u30b5\u30fc\u30d3\u30b9\u30fb\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\u3068\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-touchpoints\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b<\/a>\u7279\u5316\u3057\u305f\u69d8\u3005\u306a\u30b5\u30fc\u30d3\u30b9\u8981\u7d20\u306e\u3064\u306a\u304c\u308a\u3092\u793a\u3059\u56f3\u3067\u3059\u3002 \u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3084\u30a4\u30f3\u30d7\u30eb\u30fc\u30d0\u30fc\u304c\u3001\u9867\u5ba2\u306e\u8996\u70b9\u304b\u3089\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u30d7\u30ed\u30bb\u30b9\u3092\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30b5\u30fc\u30d3\u30b9\u958b\u767a\u306e\u8a2d\u8a08\u6bb5\u968e\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u63a5\u70b9\u3084\u7269\u7684\u8a3c\u62e0\u306a\u3069\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u8ad6\u7406\u7684\u306a\u69cb\u6210\u8981\u7d20\u306b\u5206\u5272\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u308b\u3002 \u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30bb\u30b9\u306e\u5fb9\u5e95\u7684\u306a\u691c\u8a3c\u3082\u3001\u3053\u306e\u30c4\u30fc\u30eb\u306e\u6a5f\u80fd\u306e\u3072\u3068\u3064\u3067\u3059\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u30b5\u30fc\u30d3\u30b9\u8a2d\u8a08\u56f3\u306b\u5fc5\u8981\u306a\u8981\u7d20<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u30b5\u30fc\u30d3\u30b9\u8a2d\u8a08\u56f3\u306e\u4e3b\u306a\u69cb\u6210\u8981\u7d20\u306f\u3001\u30aa\u30f3\u30b9\u30c6\u30fc\u30b8\u3068\u30d0\u30c3\u30af\u30b9\u30c6\u30fc\u30b8\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8868\u3057\u307e\u3059\u3002 \u3069\u306e\u3088\u3046\u306a\u5f62\u3067\u3042\u308c\u3001\u3069\u306e\u3088\u3046\u306a\u5185\u5bb9\u3067\u3042\u308c\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u8a2d\u8a08\u56f3\u306b\u306f\u5fc5\u8981\u4e0d\u53ef\u6b20\u306a\u90e8\u5206\u304c\u3042\u308a\u307e\u3059\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u304a\u5ba2\u69d8\u306e\u30a2\u30af\u30b7\u30e7\u30f3\uff1a<\/b><span style=\"font-weight: 400;\"> 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400;\">\u4ee5\u4e0b\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u8a2d\u8a08\u56f3\u306b\u8ffd\u52a0\u3067\u304d\u308b\u30aa\u30d7\u30b7\u30e7\u30f3\u306e\u8981\u7d20\u3067\u3059\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u6642\u9593\uff1a <\/b><span style=\"font-weight: 400;\">\u6642\u9593\u304c\u91cd\u8981\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u5834\u5408\u3001\u30d7\u30ed\u30bb\u30b9\u306e\u5404\u6bb5\u968e\u306b\u304b\u304b\u308b\u3068\u4e88\u60f3\u3055\u308c\u308b\u6642\u9593\u3092\u793a\u3059\u305f\u3081\u306b\u3001\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u611f\u60c5\u3067\u3059\uff1a<\/b><span style=\"font-weight: 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\u5230\u7740\u5834\u6240\u3001\u5224\u65ad\u3001\u30b5\u30fc\u30d3\u30b9\u958b\u767a\u3078\u306e\u95a2\u4e0e\u306e\u5ea6\u5408\u3044\u3001\u5f7c\u3089\u306e\u8996\u70b9\u306b\u7acb\u3063\u305f\u30b5\u30fc\u30d3\u30b9\u306e\u7269\u8a3c\u306a\u3069\u306b\u7740\u76ee\u3059\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u7406\u89e3\u3067\u304d\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">\u30b3\u30f3\u30bf\u30af\u30c8\u793e\u54e1\u306e\u6a5f\u80fd\u3092\u7406\u89e3\u3059\u308b<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u56f3\u3092\u6c34\u5e73\u306b\u898b\u3066\u3001\u8996\u7dda\u306e\u771f\u4e0a\u3068\u771f\u4e0b\u3067\u8d77\u304d\u3066\u3044\u308b\u52d5\u4f5c\u306b\u7279\u306b\u6ce8\u610f\u3059\u308b\u3002 \u3053\u3053\u3067\u306f\u3001\u30d7\u30ed\u30bb\u30b9\u306e\u52b9\u679c\u3084\u52b9\u7387\u3001\u8ab0\u304c\u3069\u308c\u304f\u3089\u3044\u306e\u983b\u5ea6\u3067\u9867\u5ba2\u3068\u63a5\u3059\u308b\u304b\u3001\u4e00\u4eba\u306e\u4eba\u9593\u304c\u9867\u5ba2\u3092\u6271\u3046\u304b\u591a\u6570\u306e\u4eba\u9593\u304c\u6271\u3046\u304b\u3001\u306a\u3069\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">\u30b5\u30fc\u30d3\u30b9\u30a8\u30ec\u30e1\u30f3\u30c8\u304c\u3069\u306e\u3088\u3046\u306b\u7d71\u5408\u3055\u308c\u3066\u3044\u308b\u304b\u3092\u7406\u89e3\u3059\u308b<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u3053\u3053\u3067\u306f\u3001\u8a2d\u8a08\u56f3\u306e\u5782\u76f4\u65b9\u5411\u306e\u89e3\u6790\u3092\u884c\u3046\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u3069\u306e\u3088\u3046\u306a\u500b\u4eba\u3001\u3069\u306e\u3088\u3046\u306a\u696d\u52d9\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u306e\u304b\u3092\u5224\u65ad\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u3068\u306e\u51fa\u4f1a\u3044\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u30d0\u30c3\u30af\u30b9\u30c6\u30fc\u30b8\u30a2\u30af\u30b7\u30e7\u30f3\u3001\u30b5\u30dd\u30fc\u30c8\u30a2\u30af\u30b7\u30e7\u30f3\u3001\u5f93\u696d\u54e1\u306e<a href=\"https:\/\/www.questionpro.com\/blog\/workflow-efficiency\/\">\u52b9\u7387\u7684\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b<\/a>\u7126\u70b9\u3092\u5f53\u3066\u307e\u3059\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u306a\u305c\u30b5\u30fc\u30d3\u30b9\u8a2d\u8a08\u56f3\u304c\u91cd\u8981\u306a\u306e\u304b\uff1f<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u30b5\u30fc\u30d3\u30b9\u30fb\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\u306f\u3001\u7d44\u7e54\u306e\u30b5\u30fc\u30d3\u30b9\u3001\u30ea\u30bd\u30fc\u30b9\u3001\u304a\u3088\u3073\u30d7\u30ed\u30bb\u30b9\u3092\u3088\u308a\u3088\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30b5\u30fc\u30d3\u30b9\u8a2d\u8a08\u56f3\u304c\u91cd\u8981\u3067\u3042\u308b\u7406\u7531\u306f\u3044\u304f\u3064\u304b\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30b5\u30fc\u30d3\u30b9\u8a2d\u8a08\u56f3\u306f\u3001\u30d7\u30ed\u30bb\u30b9\u306e\u8ad6\u7406\u7684\u306a\u6d41\u308c\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u3067\u3001\u30d7\u30ed\u30bb\u30b9\u306e\u9593\u9055\u3044\u3084\u969c\u5bb3\u7269\u3092\u898b\u3064\u3051\u51fa\u3057\u3001\u52b9\u7387\u7684\u3067\u52b9\u679c\u7684\u306a\u30d7\u30ed\u30bb\u30b9\u3092\u8a55\u4fa1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u304c\u4f55\u3092\u5fc5\u8981\u3068\u3057\u3066\u3044\u308b\u306e\u304b\u3001\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u306e\u304b\u3001\u307e\u305f\u3001\u30b5\u30fc\u30d3\u30b9\u304c\u3046\u307e\u304f\u3044\u304b\u306a\u304b\u3063\u305f\u3068\u304d\u306b\u3069\u3046\u611f\u3058\u308b\u306e\u304b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30ea\u30bd\u30fc\u30b9\u3092\u5927\u91cf\u306b\u6d88\u8cbb\u3057\u3001\u30ea\u30bd\u30fc\u30b9\u3092\u6d6a\u8cbb\u3057\u3001\u6642\u9593\u3092\u6d6a\u8cbb\u3057\u3001\u9867\u5ba2\u306b\u5bb3\u3092\u4e0e\u3048\u308b\u3088\u3046\u306a\u9867\u5ba2\u5411\u3051\u306e\u884c\u70ba\u3092\u7279\u5b9a\u3057\u3001\u53d6\u308a\u9664\u304f\u305f\u3081\u306b\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u30b7\u30b9\u30c6\u30e0\u3092\u6539\u5584\u3059\u308b\u65b9\u6cd5\u3092\u898b\u3064\u3051\u305f\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3069\u308c\u304f\u3089\u3044\u306e\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308b\u304b\u3092\u5224\u65ad\u3057\u305f\u308a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u7d44\u7e54\u5185\u306e\u8868\u821e\u53f0\u3068\u88cf\u821e\u53f0\u3092\u8abf\u6574\u3057\u3001\u90e8\u9580\u3092\u8d85\u3048\u305f\u76f8\u4e92\u4f5c\u7528\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">\u7d50\u8ad6<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u30b5\u30fc\u30d3\u30b9\u8a2d\u8a08\u56f3\u306b\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u624b\u9806\u304c\u8a73\u3057\u304f\u66f8\u304b\u308c\u3066\u3044\u307e\u3059\u3002 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\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u56de\u7b54\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u3042\u3089\u3086\u308b\u8a73\u7d30\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">CX\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30c4\u30fc\u30eb\u3092\u4f7f\u3046\u3053\u3068\u3067\u3001\u3042\u3089\u3086\u308b\u89d2\u5ea6\u304b\u3089\u9867\u5ba2\u4f53\u9a13\u3092\u898b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u81ea\u5206\u306e\u5f31\u70b9\u3092\u628a\u63e1\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u30b5\u30fc\u30d3\u30b9\u306e\u9752\u5199\u771f\u3092\u8abf\u6574\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button><br \/>\n<\/a>       <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button><br \/>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u304a\u5ba2\u3055\u307e\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u969b\u3001\u300c\u3082\u3063\u3068 [&hellip;]<\/p>\n","protected":false},"author":51,"featured_media":720174,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194,1188],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ 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