{"id":797642,"date":"2022-08-01T11:00:28","date_gmt":"2022-08-01T18:00:28","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%a2%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%ef%bc%9a%e3%81%9d%e3%81%ae%e5%ae%9f%e6%85%8b%e3%81%a8%e6%b8%ac%e5%ae%9a%e6%96%b9%e6%b3%95-2\/"},"modified":"2022-08-01T11:00:28","modified_gmt":"2022-08-01T11:00:28","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%a2%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%ef%bc%9a%e3%81%9d%e3%81%ae%e5%ae%9f%e6%85%8b%e3%81%a8%e6%b8%ac%e5%ae%9a%e6%96%b9%e6%b3%95-2","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%a2%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%ef%bc%9a%e3%81%9d%e3%81%ae%e5%ae%9f%e6%85%8b%e3%81%a8%e6%b8%ac%e5%ae%9a%e6%96%b9%e6%b3%95-2\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30e2\u30fc\u30b7\u30e7\u30f3\uff1a\u305d\u306e\u5b9f\u614b\u3068\u6e2c\u5b9a\u65b9\u6cd5"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u8ca9\u58f2\u306b\u81f3\u308b\u307e\u3067\u306e\u5168\u904e\u7a0b\u306b\u304a\u3044\u3066\u3001\u304a\u5ba2\u69d8\u306e\u611f\u60c5\u306f\u5927\u304d\u306a\u5f71\u97ff\u3092\u53ca\u307c\u3057\u307e\u3059\u3002 \u30d6\u30e9\u30f3\u30c9\u306b\u611f\u60c5\u306e\u30c8\u30ea\u30ac\u30fc\u3092\u52a0\u3048\u308b\u30b3\u30fc\u30dd\u30ec\u30fc\u30c8\u30fb\u30a2\u30a4\u30c7\u30f3\u30c6\u30a3\u30c6\u30a3\u30fb\u30c1\u30fc\u30e0\u3084\u30a8\u30fc\u30b8\u30a7\u30f3\u30b7\u30fc\u306f\u305f\u304f\u3055\u3093\u3042\u308a\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u8868\u73fe\u529b\u3092\u4e0a\u624b\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u3068\u306e\u95a2\u4fc2\u3092\u5f37\u5316\u3057\u3001\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u3067\u3042\u308b\u79c1\u305f\u3061\u306f\u3001\u6c17\u6301\u3061\u306e\u6301\u3061\u3088\u3046\u3067\u591a\u304f\u306e\u3053\u3068\u3092\u5224\u65ad\u3057\u3066\u3044\u307e\u3059\u3002 \u79c1\u305f\u3061\u306f\u611f\u60c5\u3092\u611f\u3058\u308b\u3068\u3001\u8133\u304b\u3089\u5316\u5b66\u7269\u8cea\u304c\u9001\u308a\u51fa\u3055\u308c\u3001\u81ea\u5206\u306e\u5468\u308a\u3067\u8d77\u3053\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u826f\u3044\u3053\u3068\u3001\u60aa\u3044\u3053\u3068\u3068\u3057\u3066\u611f\u3058\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u9867\u5ba2\u306f\u3001\u8cfc\u5165\u3057\u305f\u308a\u3001\u30ec\u30d3\u30e5\u30fc\u3092\u66f8\u3044\u305f\u308a\u3001\u793e\u4f1a\u7684\u306a\u5834\u3067\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3064\u3044\u3066\u8a71\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3067\u3001\u4f55\u304b\u3092\u611f\u3058\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3057\u304b\u3057\u3001\u81ea\u5206\u304c\u611f\u3058\u305f\u3053\u3068\u3092\u6570\u5b57\u306b\u3059\u308b\u306e\u306f\u96e3\u3057\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 \u3053\u306e\u4f5c\u54c1\u3067\u306f\u3001\u304a\u5ba2\u69d8\u306e\u611f\u60c5\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30e2\u30fc\u30b7\u30e7\u30f3\u3068\u306f\uff1f<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u611f\u52d5\u3068\u306f\u3001\u7279\u5b9a\u306e\u4f01\u696d\u3084\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u76f8\u4e92\u4f5c\u7528\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u7dcf\u5408\u7684\u306a<a href=\"https:\/\/www.questionpro.com\/blog\/how-to-measure-customer-satisfaction\/\">\u6e80\u8db3<\/a>\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u3082\u306e\u3067\u3059\u3002 \u304a\u5ba2\u69d8\u304c\u30d6\u30e9\u30f3\u30c9\u3068\u95a2\u308f\u308b\u3068\u304d\u3001\u69d8\u3005\u306a\u611f\u60c5\u3092\u62b1\u304f\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002 \u76ee\u6a19\u306f\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u3067\u611f\u60c5\u7684\u306b\u6e80\u8db3\u3067\u304d\u308b\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u611f\u60c5\u306e\u52d5\u304d\u306f\u3001\u304b\u306a\u308a\u8907\u96d1\u3067\u3059\u3002 \u304a\u5ba2\u3055\u307e\u306f\u3001\u5546\u54c1\u306e\u54c1\u8cea\u306f\u899a\u3048\u3066\u3044\u306a\u304f\u3066\u3082\u3001\u304a\u5ba2<a href=\"https:\/\/www.questionpro.com\/cx\/why\/5-pillars.html\">\u3055\u307e\u306e\u4f53\u9a13\u306e<\/a>\u4e2d\u3067\u611f\u3058\u305f\u3053\u3068\u306f\u6c7a\u3057\u3066\u5fd8\u308c\u306a\u3044\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u6c17\u6301\u3061\u306e\u5927\u5207\u3055<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u6c17\u6301\u3061\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u5e38\u306b<a href=\"https:\/\/www.questionpro.com\/blog\/empathy-map\/\">\u5171\u611f\u30de\u30c3\u30d7\u3092<\/a>\u8868\u73fe\u3057\u3001\u610f\u601d\u6c7a\u5b9a\u30d7\u30ed\u30bb\u30b9\u306b\u304a\u3044\u3066\u3088\u308a\u5370\u8c61\u7684\u306a\u4f53\u9a13\u3092\u4e0e\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u9577\u671f\u7684\u306b\u306f\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u304a\u5ba2\u3055\u307e\u306e\u610f\u601d\u6c7a\u5b9a\u306f\u3001\u6c17\u6301\u3061\u3084\u611f\u60c5\u306b\u5927\u304d\u304f\u5de6\u53f3\u3055\u308c\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u611f\u52d5\u306f\u3001\u5fe0\u5b9f\u3067\u5927\u5207\u306a\u304a\u5ba2\u69d8\u3092\u4f5c\u308a\u307e\u3059\u3002 \u5c06\u6765\u306e\u8cfc\u5165\u3084<a href=\"https:\/\/www.questionpro.com\/blog\/customer-loyalty-what-it-is\/\">\u6d88\u8cbb\u8005\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092<\/a>\u5de6\u53f3\u3059\u308b\u91cd\u8981\u306a\u6307\u6a19\u3068\u306a\u308b\u306e\u3067\u3059\u3002 \u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u611f\u60c5\u7684\u306a\u9867\u5ba2\u306f\u3001\u6e80\u8db3\u3057\u305f\u9867\u5ba2\u306e2\u500d\u306e\u91d1\u984d\u3092\u6d88\u8cbb\u3059\u308b\u3053\u3068\u304c\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u3057\u305f\u3002 \u30d6\u30e9\u30f3\u30c9\u3068\u611f\u60c5\u7684\u306a\u3064\u306a\u304c\u308a\u3092\u611f\u3058\u3066\u3044\u308b\u9867\u5ba2\u306f\u3001\u6e80\u8db3\u3057\u305f\u9867\u5ba2\u3088\u308a\u3082\u4fa1\u5024\u304c\u9ad8\u3044\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u611f\u60c5\u306f\u3001\u500b\u4eba\u306e\u610f\u601d\u6c7a\u5b9a\u3068\u9577\u671f\u7684\u306a\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u5de6\u53f3\u3057\u307e\u3059\u3002 \u30d6\u30e9\u30f3\u30c9\u306b\u3068\u3063\u3066\u751f\u6daf\u4fa1\u5024\u306e\u9ad8\u3044\u71b1\u5fc3\u306a\u9867\u5ba2\u306e\u80b2\u6210\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u9867\u5ba2\u611f\u60c5\u6e2c\u5b9a\u306e\u539f\u5247<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u611f\u60c5\u306e\u91cd\u8981\u6027\u3092\u77e5\u3063\u3066\u304b\u3089\u3001\u3059\u3050\u306b\u3067\u3082\u4f01\u696d\u6226\u7565\u306b\u53d6\u308a\u5165\u308c\u308b\u3079\u304d\u6642\u3067\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u611f\u52d5\u306f\u3001\u6b21\u306e\u3088\u3046\u306a\u539f\u5247\u3067\u6e2c\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\uff1a<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u4f01\u696d\u306f\u3001\u69cb\u9020\u3068\u975e\u69cb\u9020\u306e\u4e21\u65b9\u306e<a href=\"https:\/\/www.questionpro.com\/blog\/customer-data-management\/\">\u9867\u5ba2\u30c7\u30fc\u30bf\u3092<\/a>\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u30d6\u30e9\u30f3\u30c9\u306e\u9593\u306b\u5b58\u5728\u3059\u308b\u611f\u60c5\u7684\u306a\u3064\u306a\u304c\u308a\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u69cb\u9020\u5316\u3055\u308c\u305f\u30c7\u30fc\u30bf\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u4e0a\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u306a\u3069\u3092\u901a\u3058\u3066\u3001\u304a\u5ba2\u69d8\u304b\u3089\u76f4\u63a5\u53ce\u96c6\u3055\u308c\u3001\u305d\u306e\u56de\u7b54\u3082\u542b\u307e\u308c\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u30bd\u30fc\u30b7\u30e3\u30eb\u767a\u8a00\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u8a18\u9332\u3001\u7b2c\u4e09\u8005\u306e\u30ec\u30d3\u30e5\u30fc\u306a\u3069\u306f\u3001\u975e\u69cb\u9020\u5316\u30c7\u30fc\u30bf\u306e\u4e00\u4f8b\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4f01\u696d\u306f\u3001\u5229\u7528\u53ef\u80fd\u306a\u3059\u3079\u3066\u306e\u30c7\u30fc\u30bf\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3059\u308b\u305f\u3081\u306b\u3001\u3055\u307e\u3056\u307e\u306a\u30bd\u30fc\u30b9\u304b\u3089\u306e\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u7d71\u5408\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u9ad8\u5ea6\u306a\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u7279\u7570\u6027\u304c\u91cd\u8981<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u611f\u60c5\u3092\u4f1d\u3048\u308b\u3068\u3044\u3046\u70b9\u3067\u306f\u3001\u4f53\u9a13\u3057\u3066\u307b\u3057\u3044\u611f\u60c5\u3092\u900f\u660e\u5316\u3057\u3066\u3044\u308b\u7d44\u7e54\u306f\u3054\u304f\u308f\u305a\u304b\u3067\u3059\u3002 \u5927\u591a\u6570\u306e\u4eba\u306f\u3001\u300c\u30dd\u30b8\u30c6\u30a3\u30d6\u300d\u300c\u30cd\u30ac\u30c6\u30a3\u30d6\u300d\u306e\u3069\u3061\u3089\u304b\u306e\u611f\u60c5\u72b6\u614b\u3092\u5360\u3081\u308b\u3053\u3068\u3092\u5f37\u304f\u5e0c\u671b\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u611f\u60c5\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/consumer-behavior-definition\/\">\u304a\u5ba2\u69d8\u306e<\/a>\u3055\u307e\u3056\u307e\u306a<a href=\"https:\/\/www.questionpro.com\/blog\/consumer-behavior-definition\/\">\u884c\u52d5\u3092<\/a>\u4fc3\u3057\u307e\u3059\u3002 \u79c1\u305f\u3061\u304c\u3053\u306e\u30a8\u30af\u30b5\u30b5\u30a4\u30ba\u306b\u53d6\u308a\u7d44\u3080\u3068\u3001\u591a\u304f\u306e\u7d44\u7e54\u304c\u300c\u4fe1\u983c\u3067\u304d\u308b\u300d\u300c\u5927\u5207\u306b\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u308b\u300d\u3092\u9078\u3093\u3067\u304f\u308c\u307e\u3059\u3002 \u611f\u60c5\u3092\u5177\u4f53\u7684\u306b\u8868\u73fe\u3059\u308b\u3053\u3068\u3067\u3001\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u306b\u9032\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u81ea\u5206\u306e\u6700\u3082\u4fa1\u5024\u3042\u308b\u611f\u60c5\u3092\u898b\u6975\u3081\u308b<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u81ea\u5206\u306e\u6700\u3082\u4fa1\u5024\u3042\u308b\u611f\u60c5\u3092\u898b\u6975\u3081\u308b\u306b\u306f\u30012\u3064\u306e\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002 \u307e\u305a\u3001\u76f8\u624b\u306e\u4eca\u306e\u6c17\u6301\u3061\u3092\u77e5\u308a\u3001\u81ea\u5206\u306e\u601d\u3044\u901a\u308a\u306b\u306a\u3089\u306a\u3044\u304b\u3082\u3057\u308c\u306a\u3044\u3053\u3068\u3092\u81ea\u899a\u3059\u308b\u3053\u3068\u3067\u3059\u3002 \u6b21\u306b\u3001\u4f53\u9a13\u4e2d\u3084\u4f53\u9a13\u5f8c\u306b\u3069\u306e\u3088\u3046\u306b\u611f\u3058\u3066\u3082\u3089\u3046\u304b\u3092\u6c7a\u3081\u307e\u3059\u3002 \u3042\u306a\u305f\u304c\u9f13\u821e\u3059\u308b\u30e0\u30fc\u30c9\u306f\u3001\u53ce\u76ca\u3084\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3001<a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\">NPS\u3067<\/a>\u5831\u308f\u308c\u308b\u306f\u305a\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u611f\u60c5\u306e\u8a71\u3092\u3059\u308b\u3068\u3001\u5fc3\u7406\u5b66\u3084\u76ee\u306b\u898b\u3048\u306a\u3044\u3082\u306e\u3001\u89e6\u308c\u306a\u3044\u3082\u306e\u306a\u3069\u3001\u3053\u306e\u300c\u3050\u306b\u3083\u3050\u306b\u3083\u300d\u3057\u305f\u9818\u57df\u306b\u5165\u308a\u8fbc\u3093\u3067\u3057\u307e\u3046\u3093\u3067\u3059\u3002 \u5916\u898b\u306b\u53b3\u3057\u3044\u30d3\u30b8\u30cd\u30b9\u30d1\u30fc\u30bd\u30f3\u306f\u53ce\u76ca\u3092\u6c17\u306b\u3057\u307e\u3059\u304c\u3001\u3053\u3053\u3067\u306f\u4eba\u304c\u3069\u3046\u611f\u3058\u308b\u304b\u3068\u3044\u3046\u8a71\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3069\u306e\u611f\u899a\u304c\u6700\u3082\u4fa1\u5024\u3092\u3082\u305f\u3089\u3059\u304b\u3092\u77e5\u308b\u3053\u3068\u304c\u809d\u5fc3\u3067\u3059\u3002 \u7d20\u6674\u3089\u3057\u3044\u97ff\u304d\u3060\u304b\u3089\u3068\u3044\u3063\u3066\u3001\u884c\u52d5\u3059\u308b\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u4eba\u306e\u6c17\u6301\u3061\u304c\u4f1a\u793e\u306e\u4fa1\u5024\u306b\u3069\u3046\u5f71\u97ff\u3059\u308b\u306e\u304b\u3092\u77e5\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u3088\u304f\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u65c5\u3092\u901a\u3057\u3066\u3001\u7279\u5b9a\u306e\u611f\u60c5\u3092\u8b58\u5225\u3059\u308b<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u72b6\u6cc1\u306b\u3088\u3063\u3066\u306f\u3001\u6c17\u5206\u306f\u3059\u3050\u306b\u5909\u308f\u3063\u3066\u3057\u307e\u3046\u3082\u306e\u3067\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u4f53\u9a13\u304c\u5168\u4f53\u3068\u3057\u3066\u3069\u306e\u3088\u3046\u306b\u611f\u3058\u3089\u308c\u308b\u304b\u3092\u77e5\u308b\u3053\u3068\u306f\u7d20\u6674\u3089\u3057\u3044\u3053\u3068\u3067\u3059\u304c\u3001\u305d\u306e\u4f53\u9a13\u304c\u6642\u9593\u3068\u3068\u3082\u306b\u3069\u306e\u3088\u3046\u306b\u5909\u5316\u3057\u3066\u3044\u304f\u304b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3055\u3089\u306b\u7d20\u6674\u3089\u3057\u3044\u3053\u3068\u3067\u3059\u3002 \u6700\u521d\u306f\u6e80\u8db3\u3057\u3066\u3044\u305f\u306e\u306b\u3001\u3060\u3093\u3060\u3093\u8179\u304c\u7acb\u3063\u3066\u304d\u305f\u3089\u3001\u305d\u308c\u3092\u4fee\u6b63\u3059\u308b\u305f\u3081\u306b\u3001\u305d\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u77e5\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3084<\/a>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u6642\u9593\u3068\u3068\u3082\u306b\u5909\u5316\u3059\u308b\u3082\u306e\u3067\u3001\u7279\u306b\u9867\u5ba2\u306e\u611f\u60c5\u306e\u3088\u3046\u306a\u511a\u3044\u3082\u306e\u3092\u8a9e\u308b\u5834\u5408\u306b\u306f\u3001\u305d\u306e\u5909\u5316\u306f\u5927\u304d\u3044\u3002 \u5916\u7684\u8981\u56e0\u306f\u3001\u304a\u5ba2\u69d8\u306e\u6c17\u5206\u3092\u5de6\u53f3\u3057\u307e\u3059\u3002 COVID-19\u304c\u826f\u3044\u4f8b\u3067\u3059\u3002 \u30d1\u30f3\u30c7\u30df\u30c3\u30af\u306f\u3042\u306a\u305f\u306e\u305b\u3044\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u305d\u308c\u3067\u3082\u3001\u304a\u5ba2\u69d8\u3068\u306e\u72b6\u6cc1\u306e\u4e2d\u3067\u3001\u3055\u3089\u306b\u611f\u60c5\u7684\u306a\u8907\u96d1\u3055\u3092\u514b\u670d\u3059\u308b\u305f\u3081\u306b\u3001\u7570\u306a\u308b\u5bfe\u5fdc\u3092\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30a8\u30e2\u30fc\u30b7\u30e7\u30ca\u30eb\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30c3\u30d7\u306e\u4f5c\u6210<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.questionpro.com\/blog\/how-to-create-a-customer-journey-map\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092<\/a>\u4f5c\u6210\u3059\u308b\u969b\u306b\u306f\u3001\u304a\u5ba2\u69d8\u3092\u611f\u52d5\u3055\u305b\u308b\u3088\u3046\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5165\u308c\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u304a\u5ba2\u3055\u307e\u306b\u5bfe\u5fdc\u3059\u308b\u5f93\u696d\u54e1\u306b\u5bfe\u3057\u3066\u3001\u3069\u306e\u3088\u3046\u306a\u8a00\u8449\u3092\u4f7f\u3046\u304b\u3001\u3069\u306e\u3088\u3046\u306b\u884c\u52d5\u3059\u308b\u304b\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u6bb5\u968e\u3067\u4f55\u3092\u3059\u3079\u304d\u304b\u3092\u4f1d\u3048\u308b\u3002<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u611f\u60c5\u3092\u547c\u3073\u8d77\u3053\u3059\u305f\u3081\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u884c\u3046<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u3069\u3046\u3084\u3063\u3066\u59cb\u3081\u305f\u3089\u3044\u3044\u306e\u304b\u308f\u304b\u3089\u306a\u3044\u3068\u3044\u3046\u60a9\u307f\u306f\u3088\u304f\u3042\u308a\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u6c17\u6301\u3061\u3092\u6c72\u307f\u53d6\u308b\u306e\u306f\u96e3\u3057\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u306d\u3002 \u3057\u305f\u304c\u3063\u3066\u3001\u89e3\u6c7a\u4e0d\u53ef\u80fd\u3068\u601d\u308f\u308c\u308b\u56f0\u96e3\u306a\u56f0\u96e3\u306b\u76f4\u9762\u3057\u305f\u3068\u304d\u306f\u3001\u305d\u308c\u3092\u6271\u3044\u3084\u3059\u3044\u5c0f\u3055\u306a\u8ab2\u984c\u306b\u5206\u89e3\u3059\u308b\u3053\u3068\u304c\u6700\u5584\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u793e\u4f1a\u4eba\u306e\u3046\u3061\u3001\u3054\u304f\u4e00\u90e8\u306e\u4eba\u306f\u5f37\u3044\u611f\u60c5\u77e5\u80fd\u3092\u6301\u3061\u3001\u9069\u5207\u306a\u611f\u60c5\u3092\u81ea\u7136\u306b\u547c\u3073\u8d77\u3053\u3059\u65b9\u6cd5\u3092\u610f\u8b58\u3057\u3066\u3044\u307e\u3059\u3002 \u3057\u305f\u304c\u3063\u3066\u3001\u305d\u306e\u5927\u534a\u306f\u4f55\u3089\u304b\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u5fc5\u8981\u306a\u72b6\u614b\u3067\u3042\u308b\u3002 \u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306f\u3001\u304a\u5ba2\u69d8\u306e\u611f\u60c5\u3092\u5bdf\u77e5\u3057\u3066\u9069\u5207\u306a\u5bfe\u5fdc\u3092\u3059\u308b\u65b9\u6cd5\u3092\u6559\u3048\u308b\u512a\u308c\u305f\u65b9\u6cd5\u3067\u3059\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u7d50\u8ad6<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u611f\u60c5\u3068\u3044\u3046\u306e\u306f\u3001\u305d\u308c\u3092\u611f\u3058\u308b\u4eba\u306e\u6570\u3060\u3051\u9055\u3046\u3082\u306e\u3067\u3059\u3002 \u305d\u306e\u305f\u3081\u3001\u30d7\u30e9\u30b9\u304b\u3089\u30de\u30a4\u30ca\u30b9\u307e\u3067\u306e\u4e2d\u70b9\u306f\u7121\u9650\u306b\u5b58\u5728\u3057\u307e\u3059\u3002 \u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u304a\u5ba2\u69d8\u306e\u611f\u60c5\u306e\u6839\u62e0\u3092\u7406\u89e3\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\u3057\u3066\u3044\u307e\u3059\uff01<\/span><\/p>\n<p><span style=\"font-weight: 400;\">QuestionPro\u306a\u3089\u3001\u30dc\u30bf\u30f3\u3092\u62bc\u3059\u3060\u3051\u3067\u304a\u5ba2\u69d8\u306e\u6c17\u6301\u3061\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u611b\u3001\u559c\u3073\u3001\u60b2\u3057\u307f\u3001\u5acc\u60aa\u3001\u9a5a\u304d\u306a\u3069\u306e\u611f\u60c5\u306b\u3064\u3044\u3066\u3001\u304a\u5ba2\u69d8\u304b\u3089\u63d0\u4f9b\u3055\u308c\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30d1\u30bf\u30fc\u30f3\u3092\u63a2\u7d22\u30fb\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">QuestionPro\u306e\u652f\u63f4\u306b\u3088\u308a\u3001\u6d88\u8cbb\u8005\u306e\u611f\u60c5\u306e\u6839\u672c\u7684\u306a\u7406\u7531\u3092\u805e\u304d\u53d6\u308a\u3001\u5206\u6790\u3057\u3001\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3067\u3001\u7406\u60f3\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 \u4eca\u3059\u3050\u8a66\u3059<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button><br \/>\n<\/a>       <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button><br \/>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u8ca9\u58f2\u306b\u81f3\u308b\u307e\u3067\u306e\u5168\u904e\u7a0b\u306b\u304a\u3044\u3066\u3001\u304a\u5ba2\u69d8\u306e [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":716044,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30e2\u30fc\u30b7\u30e7\u30f3\uff1a\u305d\u306e\u5b9f\u614b\u3068\u6e2c\u5b9a\u65b9\u6cd5 | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30e2\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u9867\u5ba2\u304c\u4f01\u696d\u306b\u5bfe\u3057\u3066\u3069\u306e\u3088\u3046\u306a\u611f\u60c5\u3092\u62b1\u3044\u3066\u3044\u308b\u304b\u3092\u6e2c\u308b\u3082\u306e\u3067\u3001\u6975\u3081\u3066\u91cd\u8981\u306a\u3082\u306e\u3067\u3059\u3002 \u6e2c\u5b9a\u3067\u304d\u306a\u3051\u308c\u3070\u3001\u7ba1\u7406\u3082\u3067\u304d\u306a\u3044\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%a2%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%ef%bc%9a%e3%81%9d%e3%81%ae%e5%ae%9f%e6%85%8b%e3%81%a8%e6%b8%ac%e5%ae%9a%e6%96%b9%e6%b3%95-2\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30e2\u30fc\u30b7\u30e7\u30f3\uff1a\u305d\u306e\u5b9f\u614b\u3068\u6e2c\u5b9a\u65b9\u6cd5 | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30e2\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u9867\u5ba2\u304c\u4f01\u696d\u306b\u5bfe\u3057\u3066\u3069\u306e\u3088\u3046\u306a\u611f\u60c5\u3092\u62b1\u3044\u3066\u3044\u308b\u304b\u3092\u6e2c\u308b\u3082\u306e\u3067\u3001\u6975\u3081\u3066\u91cd\u8981\u306a\u3082\u306e\u3067\u3059\u3002 \u6e2c\u5b9a\u3067\u304d\u306a\u3051\u308c\u3070\u3001\u7ba1\u7406\u3082\u3067\u304d\u306a\u3044\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%a2%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%ef%bc%9a%e3%81%9d%e3%81%ae%e5%ae%9f%e6%85%8b%e3%81%a8%e6%b8%ac%e5%ae%9a%e6%96%b9%e6%b3%95-2\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2022-08-01T18:00:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-01T11:00:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/08\/customer-emotion.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"992\" \/>\n\t<meta property=\"og:image:height\" content=\"594\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Fabyio Villegas\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Fabyio Villegas\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%a2%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%ef%bc%9a%e3%81%9d%e3%81%ae%e5%ae%9f%e6%85%8b%e3%81%a8%e6%b8%ac%e5%ae%9a%e6%96%b9%e6%b3%95-2\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%a2%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%ef%bc%9a%e3%81%9d%e3%81%ae%e5%ae%9f%e6%85%8b%e3%81%a8%e6%b8%ac%e5%ae%9a%e6%96%b9%e6%b3%95-2\/\"},\"author\":{\"name\":\"Fabyio Villegas\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/4f0c1596eb1a64b215717f16e263068d\"},\"headline\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30e2\u30fc\u30b7\u30e7\u30f3\uff1a\u305d\u306e\u5b9f\u614b\u3068\u6e2c\u5b9a\u65b9\u6cd5\",\"datePublished\":\"2022-08-01T18:00:28+00:00\",\"dateModified\":\"2022-08-01T11:00:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%a2%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%ef%bc%9a%e3%81%9d%e3%81%ae%e5%ae%9f%e6%85%8b%e3%81%a8%e6%b8%ac%e5%ae%9a%e6%96%b9%e6%b3%95-2\/\"},\"wordCount\":4,\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#organization\"},\"articleSection\":[\"CX\"],\"inLanguage\":\"ja\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%a2%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%ef%bc%9a%e3%81%9d%e3%81%ae%e5%ae%9f%e6%85%8b%e3%81%a8%e6%b8%ac%e5%ae%9a%e6%96%b9%e6%b3%95-2\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%a2%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%ef%bc%9a%e3%81%9d%e3%81%ae%e5%ae%9f%e6%85%8b%e3%81%a8%e6%b8%ac%e5%ae%9a%e6%96%b9%e6%b3%95-2\/\",\"name\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30e2\u30fc\u30b7\u30e7\u30f3\uff1a\u305d\u306e\u5b9f\u614b\u3068\u6e2c\u5b9a\u65b9\u6cd5 | QuestionPro\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#website\"},\"datePublished\":\"2022-08-01T18:00:28+00:00\",\"dateModified\":\"2022-08-01T11:00:28+00:00\",\"description\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30e2\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u9867\u5ba2\u304c\u4f01\u696d\u306b\u5bfe\u3057\u3066\u3069\u306e\u3088\u3046\u306a\u611f\u60c5\u3092\u62b1\u3044\u3066\u3044\u308b\u304b\u3092\u6e2c\u308b\u3082\u306e\u3067\u3001\u6975\u3081\u3066\u91cd\u8981\u306a\u3082\u306e\u3067\u3059\u3002 \u6e2c\u5b9a\u3067\u304d\u306a\u3051\u308c\u3070\u3001\u7ba1\u7406\u3082\u3067\u304d\u306a\u3044\u3002\",\"breadcrumb\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%a2%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%ef%bc%9a%e3%81%9d%e3%81%ae%e5%ae%9f%e6%85%8b%e3%81%a8%e6%b8%ac%e5%ae%9a%e6%96%b9%e6%b3%95-2\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%a2%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%ef%bc%9a%e3%81%9d%e3%81%ae%e5%ae%9f%e6%85%8b%e3%81%a8%e6%b8%ac%e5%ae%9a%e6%96%b9%e6%b3%95-2\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%a2%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%ef%bc%9a%e3%81%9d%e3%81%ae%e5%ae%9f%e6%85%8b%e3%81%a8%e6%b8%ac%e5%ae%9a%e6%96%b9%e6%b3%95-2\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u30db\u30fc\u30e0\",\"item\":\"https:\/\/www.questionpro.com\/blog\/ja\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CX\",\"item\":\"https:\/\/www.questionpro.com\/blog\/ja\/category\/cx-ja-2\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30e2\u30fc\u30b7\u30e7\u30f3\uff1a\u305d\u306e\u5b9f\u614b\u3068\u6e2c\u5b9a\u65b9\u6cd5\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#website\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/\",\"name\":\"QuestionPro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.questionpro.com\/blog\/ja\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#organization\",\"name\":\"QuestionPro\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"contentUrl\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"caption\":\"QuestionPro\"},\"image\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/questionpro\",\"https:\/\/twitter.com\/questionpro\",\"https:\/\/www.linkedin.com\/company\/questionpro\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/4f0c1596eb1a64b215717f16e263068d\",\"name\":\"Fabyio Villegas\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/c1eda364265c66792ad93d208502b662?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/c1eda364265c66792ad93d208502b662?s=96&d=mm&r=g\",\"caption\":\"Fabyio Villegas\"},\"description\":\"Copywriter and SEO Specialist. With over 11 years of experience in Digital Marketing and Educational Content Curation.\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/author\/fabiola\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30e2\u30fc\u30b7\u30e7\u30f3\uff1a\u305d\u306e\u5b9f\u614b\u3068\u6e2c\u5b9a\u65b9\u6cd5 | QuestionPro","description":"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30e2\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u9867\u5ba2\u304c\u4f01\u696d\u306b\u5bfe\u3057\u3066\u3069\u306e\u3088\u3046\u306a\u611f\u60c5\u3092\u62b1\u3044\u3066\u3044\u308b\u304b\u3092\u6e2c\u308b\u3082\u306e\u3067\u3001\u6975\u3081\u3066\u91cd\u8981\u306a\u3082\u306e\u3067\u3059\u3002 \u6e2c\u5b9a\u3067\u304d\u306a\u3051\u308c\u3070\u3001\u7ba1\u7406\u3082\u3067\u304d\u306a\u3044\u3002","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%a2%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%ef%bc%9a%e3%81%9d%e3%81%ae%e5%ae%9f%e6%85%8b%e3%81%a8%e6%b8%ac%e5%ae%9a%e6%96%b9%e6%b3%95-2\/","og_locale":"ja_JP","og_type":"article","og_title":"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30e2\u30fc\u30b7\u30e7\u30f3\uff1a\u305d\u306e\u5b9f\u614b\u3068\u6e2c\u5b9a\u65b9\u6cd5 | QuestionPro","og_description":"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30e2\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u9867\u5ba2\u304c\u4f01\u696d\u306b\u5bfe\u3057\u3066\u3069\u306e\u3088\u3046\u306a\u611f\u60c5\u3092\u62b1\u3044\u3066\u3044\u308b\u304b\u3092\u6e2c\u308b\u3082\u306e\u3067\u3001\u6975\u3081\u3066\u91cd\u8981\u306a\u3082\u306e\u3067\u3059\u3002 \u6e2c\u5b9a\u3067\u304d\u306a\u3051\u308c\u3070\u3001\u7ba1\u7406\u3082\u3067\u304d\u306a\u3044\u3002","og_url":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%a2%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%ef%bc%9a%e3%81%9d%e3%81%ae%e5%ae%9f%e6%85%8b%e3%81%a8%e6%b8%ac%e5%ae%9a%e6%96%b9%e6%b3%95-2\/","og_site_name":"QuestionPro","article_publisher":"https:\/\/www.facebook.com\/questionpro","article_published_time":"2022-08-01T18:00:28+00:00","article_modified_time":"2022-08-01T11:00:28+00:00","og_image":[{"width":992,"height":594,"url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/08\/customer-emotion.jpg","type":"image\/jpeg"}],"author":"Fabyio Villegas","twitter_card":"summary_large_image","twitter_creator":"@questionpro","twitter_site":"@questionpro","twitter_misc":{"\u57f7\u7b46\u8005":"Fabyio Villegas"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%a2%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%ef%bc%9a%e3%81%9d%e3%81%ae%e5%ae%9f%e6%85%8b%e3%81%a8%e6%b8%ac%e5%ae%9a%e6%96%b9%e6%b3%95-2\/#article","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%a2%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%ef%bc%9a%e3%81%9d%e3%81%ae%e5%ae%9f%e6%85%8b%e3%81%a8%e6%b8%ac%e5%ae%9a%e6%96%b9%e6%b3%95-2\/"},"author":{"name":"Fabyio Villegas","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/4f0c1596eb1a64b215717f16e263068d"},"headline":"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30e2\u30fc\u30b7\u30e7\u30f3\uff1a\u305d\u306e\u5b9f\u614b\u3068\u6e2c\u5b9a\u65b9\u6cd5","datePublished":"2022-08-01T18:00:28+00:00","dateModified":"2022-08-01T11:00:28+00:00","mainEntityOfPage":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%a2%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%ef%bc%9a%e3%81%9d%e3%81%ae%e5%ae%9f%e6%85%8b%e3%81%a8%e6%b8%ac%e5%ae%9a%e6%96%b9%e6%b3%95-2\/"},"wordCount":4,"publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#organization"},"articleSection":["CX"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%a2%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%ef%bc%9a%e3%81%9d%e3%81%ae%e5%ae%9f%e6%85%8b%e3%81%a8%e6%b8%ac%e5%ae%9a%e6%96%b9%e6%b3%95-2\/","url":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%a2%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%ef%bc%9a%e3%81%9d%e3%81%ae%e5%ae%9f%e6%85%8b%e3%81%a8%e6%b8%ac%e5%ae%9a%e6%96%b9%e6%b3%95-2\/","name":"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30e2\u30fc\u30b7\u30e7\u30f3\uff1a\u305d\u306e\u5b9f\u614b\u3068\u6e2c\u5b9a\u65b9\u6cd5 | QuestionPro","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#website"},"datePublished":"2022-08-01T18:00:28+00:00","dateModified":"2022-08-01T11:00:28+00:00","description":"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30e2\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u9867\u5ba2\u304c\u4f01\u696d\u306b\u5bfe\u3057\u3066\u3069\u306e\u3088\u3046\u306a\u611f\u60c5\u3092\u62b1\u3044\u3066\u3044\u308b\u304b\u3092\u6e2c\u308b\u3082\u306e\u3067\u3001\u6975\u3081\u3066\u91cd\u8981\u306a\u3082\u306e\u3067\u3059\u3002 \u6e2c\u5b9a\u3067\u304d\u306a\u3051\u308c\u3070\u3001\u7ba1\u7406\u3082\u3067\u304d\u306a\u3044\u3002","breadcrumb":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%a2%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%ef%bc%9a%e3%81%9d%e3%81%ae%e5%ae%9f%e6%85%8b%e3%81%a8%e6%b8%ac%e5%ae%9a%e6%96%b9%e6%b3%95-2\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%a2%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%ef%bc%9a%e3%81%9d%e3%81%ae%e5%ae%9f%e6%85%8b%e3%81%a8%e6%b8%ac%e5%ae%9a%e6%96%b9%e6%b3%95-2\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%a2%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%ef%bc%9a%e3%81%9d%e3%81%ae%e5%ae%9f%e6%85%8b%e3%81%a8%e6%b8%ac%e5%ae%9a%e6%96%b9%e6%b3%95-2\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u30db\u30fc\u30e0","item":"https:\/\/www.questionpro.com\/blog\/ja\/"},{"@type":"ListItem","position":2,"name":"CX","item":"https:\/\/www.questionpro.com\/blog\/ja\/category\/cx-ja-2\/"},{"@type":"ListItem","position":3,"name":"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30e2\u30fc\u30b7\u30e7\u30f3\uff1a\u305d\u306e\u5b9f\u614b\u3068\u6e2c\u5b9a\u65b9\u6cd5"}]},{"@type":"WebSite","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#website","url":"https:\/\/www.questionpro.com\/blog\/ja\/","name":"QuestionPro","description":"","publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.questionpro.com\/blog\/ja\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#organization","name":"QuestionPro","url":"https:\/\/www.questionpro.com\/blog\/ja\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/","url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","contentUrl":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","caption":"QuestionPro"},"image":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/questionpro","https:\/\/twitter.com\/questionpro","https:\/\/www.linkedin.com\/company\/questionpro\/"]},{"@type":"Person","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/4f0c1596eb1a64b215717f16e263068d","name":"Fabyio Villegas","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/c1eda364265c66792ad93d208502b662?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c1eda364265c66792ad93d208502b662?s=96&d=mm&r=g","caption":"Fabyio Villegas"},"description":"Copywriter and SEO Specialist. With over 11 years of experience in Digital Marketing and Educational Content Curation.","url":"https:\/\/www.questionpro.com\/blog\/ja\/author\/fabiola\/"}]}},"featured_image_src":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/08\/customer-emotion.jpg","featured_image_src_square":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/08\/customer-emotion.jpg","author_info":{"display_name":"Fabyio Villegas","author_link":"https:\/\/www.questionpro.com\/blog\/ja\/author\/fabiola\/"},"_links":{"self":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/797642"}],"collection":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/users\/49"}],"replies":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/comments?post=797642"}],"version-history":[{"count":0,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/797642\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/media\/716044"}],"wp:attachment":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/media?parent=797642"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/categories?post=797642"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/tags?post=797642"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}