{"id":798337,"date":"2022-10-23T11:00:57","date_gmt":"2022-10-23T11:00:57","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%83%95%e3%82%a1%e3%83%bc%e3%82%b9%e3%83%88%e3%82%b3%e3%83%bc%e3%83%ab%e3%83%bb%e3%83%ac%e3%82%be%e3%83%aa%e3%83%a5%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%e3%81%a8%e3%81%af%e3%81%9d%e3%81%ae%e6%84%8f\/"},"modified":"2022-10-23T11:00:57","modified_gmt":"2022-10-23T11:00:57","slug":"%e3%83%95%e3%82%a1%e3%83%bc%e3%82%b9%e3%83%88%e3%82%b3%e3%83%bc%e3%83%ab%e3%83%bb%e3%83%ac%e3%82%be%e3%83%aa%e3%83%a5%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%e3%81%a8%e3%81%af%e3%81%9d%e3%81%ae%e6%84%8f","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%95%e3%82%a1%e3%83%bc%e3%82%b9%e3%83%88%e3%82%b3%e3%83%bc%e3%83%ab%e3%83%bb%e3%83%ac%e3%82%be%e3%83%aa%e3%83%a5%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%e3%81%a8%e3%81%af%e3%81%9d%e3%81%ae%e6%84%8f\/","title":{"rendered":"\u30d5\u30a1\u30fc\u30b9\u30c8\u30b3\u30fc\u30eb\u30fb\u30ec\u30be\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u306f\u305d\u306e\u610f\u5473\u3068\u6539\u5584\u65b9\u6cd5"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u6e2c\u5b9a\u3067\u304d\u308b\u6700\u3082\u91cd\u8981\u306a\u3082\u306e\u306f\u3001FCR\uff08First Call Resolution\uff09\u3067\u3059\u3002 \u30c1\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u826f\u3055\u3001\u304a\u5ba2\u69d8\u3078\u306e\u30b5\u30fc\u30d3\u30b9\u306e\u826f\u3055\u3001\u305d\u3057\u3066\u4fee\u6b63\u3059\u3079\u304d\u70b9\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><b>FCR\u30ec\u30fc\u30c8\u306f\u7d44\u7e54\u306e\u9f13\u52d5\u3067\u3059\u3002<\/b><span style=\"font-weight: 400;\"> \u9ad8\u3051\u308c\u3070\u3001\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u3001\u304a\u5ba2\u69d8\u3092\u5e78\u305b\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 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400;\">\u3064\u307e\u308a\u3001\u6700\u521d\u306e\u5fdc\u5bfe\u3067\u5fc5\u8981\u306a\u56de\u7b54\u304c\u5f97\u3089\u308c\u305f\u304b\u3069\u3046\u304b\u3001\u6e80\u8db3\u306e\u3044\u304f\u901a\u8a71\u304c\u3067\u304d\u305f\u304b\u3069\u3046\u304b\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u304c\u5224\u65ad\u3059\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u30d5\u30a1\u30fc\u30b9\u30c8\u30b3\u30fc\u30eb\u89e3\u6c7a\u7387\u306f\u3069\u306e\u304f\u3089\u3044\u304c\u3088\u3044\u306e\u3067\u3057\u3087\u3046\u304b\uff1f  <\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u30d5\u30a1\u30fc\u30b9\u30c8\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30fb\u30ec\u30be\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u9867\u5ba2\u304c\u30d3\u30b8\u30cd\u30b9\u306b\u3069\u308c\u3060\u3051\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3001\u30b5\u30dd\u30fc\u30c8\u90e8\u9580\u304c\u3069\u308c\u3060\u3051\u6a5f\u80fd\u3057\u3066\u3044\u308b\u304b\u3092\u628a\u63e1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002  <\/span><b>\u512a\u308c\u305f\u521d\u56de\u30b3\u30fc\u30eb\u89e3\u6c7a\u7387\u306f70\uff5e75\uff05\u3067\u3059\u304c\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u76ee\u6a19\u8a55\u4fa1\u306f\u3001&#8221;\u521d\u56de\u30b3\u30fc\u30eb\u89e3\u6c7a &#8220;\u3092\u3069\u306e\u3088\u3046\u306b\u5b9a\u7fa9\u3059\u308b\u304b\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u300c\u826f\u3044\u300dFCR\u7387\u306f\u3001\u826f\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3084\u30d0\u30e9\u30f3\u30b9\u306e\u3068\u308c\u305f\u5e73\u5747\u7684\u306a\u30c8\u30fc\u30af\u3068\u30cf\u30f3\u30c9\u30ea\u30f3\u30b0\u30bf\u30a4\u30e0\u3088\u308a\u3082\u91cd\u8981\u3067\u306f\u306a\u3044\u3053\u3068\u3092\u5fd8\u308c\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002 \u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u304c\u521d\u56de\u30b3\u30fc\u30eb\u89e3\u6c7a\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u300130\u5206\u3082\u5f85\u305f\u3055\u308c\u305f\u308a\u3001\u5f79\u306b\u7acb\u305f\u306a\u3044\u30a2\u30c9\u30d0\u30a4\u30b9\u3092\u53d7\u3051\u305f\u308a\u3059\u308b\u3053\u3068\u3092\u671b\u3080\u9867\u5ba2\u306f\u3044\u306a\u3044\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u30d5\u30a1\u30fc\u30b9\u30c8\u30b3\u30fc\u30eb\u30ec\u30be\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u91cd\u8981\u6027<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">FCR\u306f\u7d44\u7e54\u306b\u3068\u3063\u3066\u3001\u3055\u307e\u3056\u307e\u306a\u610f\u5473\u3067\u91cd\u8981\u3067\u3059\u3002 \u306a\u3069\u3067\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">FCR\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3092\u6e2c\u5b9a\u3059\u308b\u65b9\u6cd5\u3067\u3042\u308a\u3001\u4f01\u696d\u304cCX\u6226\u7565\u3092\u3069\u306e\u3088\u3046\u306b\u6539\u5584\u3059\u308c\u3070\u3088\u3044\u304b\u3092\u793a\u3059\u3082\u306e\u3067\u3059\u3002 \u307e\u305f\u3001\u4f01\u696d\u306e\u5bfe\u5fdc\u529b\u3084\u30b3\u30b9\u30c8\u7ba1\u7406\u306e\u826f\u3057\u60aa\u3057\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3082\u9b45\u529b\u3067\u3059\u3002 FCR\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3001\u5e73\u5747\u6d88\u8cbb\u984d\u306a\u3069\u3001\u4ed6\u306e\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u6307\u6a19\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">FCR\u7387\u3092\u9ad8\u304f\u3059\u308b\u3053\u3068\u306b\u6ce8\u529b\u3057\u3066\u3044\u308b\u4f01\u696d\u306f\u3001\u305d\u308c\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u30b9\u30d4\u30fc\u30c9\u30a2\u30c3\u30d7\u3084\u54c1\u8cea\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u3053\u3068\u304c\u591a\u3044\u3088\u3046\u3067\u3059\u3002 \u6700\u521d\u306e\u901a\u8a71\u3067\u89e3\u6c7a\u3057\u305f\u901a\u8a71\u3084\u9023\u7d61\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">FCR\u306e\u3088\u3046\u306a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u6307\u6a19\u306f\u3001\u7d44\u7e54\u304c\u3069\u3053\u3067\u554f\u984c\u304c\u767a\u751f\u3057\u3001\u3069\u306e\u3088\u3046\u306b\u30d7\u30ed\u30bb\u30b9\u3092\u6539\u5584\u3059\u308c\u3070\u3088\u3044\u304b\u3092\u793a\u3057\u307e\u3059\u3002  <\/span><b>FCR\u306e\u3088\u3046\u306a\u6307\u6a19\u3084\u6e2c\u5b9a\u65b9\u6cd5\u304c\u6539\u5584\u3055\u308c\u308b\u3068\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u53ce\u76ca\u304c\u5411\u4e0a\u3059\u308b\u3002<\/b><span style=\"font-weight: 400;\"> 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style=\"font-weight: 400;\">1.\u554f\u984c\u3092\u7279\u5b9a\u3059\u308b<\/span><\/h3>\n<p><b>FCR\u5206\u6790\u3068\u6839\u672c\u539f\u56e0\u5206\u6790\u306e\u4e21\u65b9\u3092\u884c\u3044\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u3089\u308c\u306a\u3044\u539f\u56e0\u3092\u7279\u5b9a\u3059\u308b\u3002<\/b><span style=\"font-weight: 400;\"> \u5206\u6790\u3067\u5f97\u3089\u308c\u305f\u30c7\u30fc\u30bf\u304b\u3089\u3001\u30c8\u30ec\u30f3\u30c9\u3084\u30d1\u30bf\u30fc\u30f3\u3092\u898b\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 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400;\">\u304a\u5ba2\u69d8\u306e\u8cea\u554f\u306b\u7b54\u3048\u308b\u306e\u306b\u3001F\/U\u3084\u4ed6\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u4f7f\u3046\u5fc5\u8981\u304c\u3042\u308b\u8907\u96d1\u306a\u30d7\u30ed\u30bb\u30b9\u306f\u3042\u308a\u307e\u305b\u3093\u304b\uff1f<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">2.\u4ee3\u7406\u5e97\u306b\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u30c4\u30fc\u30eb\u3001\u30ea\u30bd\u30fc\u30b9\u3092\u4e0e\u3048\u308b<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3084\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30c4\u30fc\u30eb\u3084\u5f37\u529b\u306a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u30c1\u30e3\u30cd\u30eb\u3092\u8d85\u3048\u3066\u9867\u5ba2\u3068\u9023\u643a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u96fb\u8a71\u3001\u30e1\u30fc\u30eb\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30c1\u30e3\u30cd\u30eb\u306e\u9867\u5ba2\u60c5\u5831\u3092\u898b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002 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style=\"font-weight: 400;\"> \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u9867\u5ba2\u3084\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u671f\u5f85\u3092\u6e80\u305f\u3055\u306a\u3044\u5834\u5408\u3001\u305d\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u5931\u6557\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">FCR\u3092\u6539\u5584\u3059\u308b\u306b\u306f\u3001\u30b3\u30fc\u30eb\u30cf\u30f3\u30c9\u30ea\u30f3\u30b0\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u6559\u3048\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u4ee3\u7406\u5e97\u306b\u306f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30c4\u30fc\u30eb\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u5fc5\u8981\u3067\u3059\u3002 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400;\">\u4eca\u8a00\u3063\u305f\u3088\u3046\u306b\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u9867\u5ba2\u60c5\u5831\u306b\u5b8c\u5168\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u305d\u306e\u305f\u3081\u306b\u306f\u3001\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u4f5c\u6210\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u901a\u5e38\u3001\u9867\u5ba2\u306f\u4f4f\u3093\u3067\u3044\u308b\u5834\u6240\u3084\u5e73\u5747\u5e74\u53ce\u306b\u3088\u3063\u3066\u30b0\u30eb\u30fc\u30d7\u306b\u5206\u3051\u308b\u306e\u304c\u30d9\u30b9\u30c8\u3067\u3059\u3002 \u307e\u305f\u3001\u304a\u597d\u307f\u3067\u3001\u8cb7\u3063\u305f\u3082\u306e\u306b\u3088\u3063\u3066\u5206\u3051\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u3092\u30b0\u30eb\u30fc\u30d7\u306b\u5206\u3051\u305f\u5f8c\u3001\u6700\u3082\u4e00\u822c\u7684\u306a\u30cb\u30fc\u30ba\u3092\u6c7a\u5b9a\u3057\u3001\u305d\u308c\u3092\u6e80\u305f\u3059\u65b9\u6cd5\u3092\u8003\u6848\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/span><b>\u3053\u308c\u3089\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u4f7f\u3044\u65b9\u3092\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u6559\u3048\u308b\u3053\u3068\u3067\u3001\u521d\u56de\u30b3\u30fc\u30eb\u306e\u89e3\u6c7a\u306f\u3088\u308a\u826f\u3044\u3082\u306e\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/b><span style=\"font-weight: 400;\">. \u3055\u3089\u306b\u91cd\u8981\u306a\u306e\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u304c\u5411\u4e0a\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4.\u4ee3\u7406\u5e97\u3078\u306e\u5831\u5968<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u4e00\u5b9a\u306e\u6570\u306b\u9054\u3057\u305f\u3089\u4f55\u304b\u3082\u3089\u3048\u308b\u3088\u3046\u306a\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u4f5c\u308d\u3046\u3002 \u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u3068\u30dc\u30fc\u30ca\u30b9\u306f\u3001\u5831\u916c\u3092\u5f97\u308b\u305f\u3081\u306e2\u3064\u306e\u65b9\u6cd5\u3067\u3059\u3002 \u4ee3\u7406\u5e97\u306b\u5831\u916c\u3092\u4e0e\u3048\u308b\u3068\u3001FCR\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3088\u308a\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002<\/span><b> \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304cFCR\u3092\u4e0a\u624b\u306b\u3053\u306a\u3059\u3088\u3046\u306b\u306a\u308b\u3068\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3082\u4e0a\u304c\u308a\u307e\u3059\u3002<\/b><\/p>\n<h3><span style=\"font-weight: 400;\">5.\u89e3\u7b54\u3092\u7e70\u308a\u8fd4\u3059<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u89e3\u6c7a\u7b56\u3092\u7e70\u308a\u8fd4\u3057\u8aac\u660e\u3057\u3001\u7406\u89e3\u5ea6\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u304c\u554f\u984c\u89e3\u6c7a\u306e\u65b9\u6cd5\u3092\u7406\u89e3\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002 \u76f8\u8ac7\u3057\u3084\u3059\u304f\u306a\u308a\u3001\u30d5\u30a1\u30fc\u30b9\u30c8\u30b3\u30fc\u30eb\u3067\u306e\u89e3\u6c7a\u7387\u3082\u5411\u4e0a\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">6.\u81ea\u52d5\u5316\u3055\u308c\u305f\u30b7\u30b9\u30c6\u30e0\u3078\u306e\u6295\u8cc7<\/span><\/h3>\n<p><b>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001CRM\u3084\u305d\u306e\u4ed6\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u9023\u643a\u3057\u3066\u3001\u9867\u5ba2\u304b\u3089\u306e\u96fb\u8a71\u3084\u8cfc\u5165\u304c\u3042\u3063\u305f\u3068\u304d\u306b\u81ea\u52d5\u7684\u306b\u30c7\u30fc\u30bf\u3092\u66f4\u65b0\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/b><span style=\"font-weight: 400;\"> \u3084\u308b\u3079\u304d\u4f5c\u696d\u3092\u81ea\u52d5\u5316\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u9867\u5ba2\u30c7\u30fc\u30bf\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30b1\u30fc\u30b9\u3084\u30a4\u30d9\u30f3\u30c8\u3092\u78ba\u8a8d\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u4f53\u9a13\u3084\u30d5\u30e9\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u76ee\u306e\u524d\u306e\u554f\u984c\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">7.\u30b9\u30ad\u30eb\u306b\u5fdc\u3058\u305f\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u3092\u4f7f\u7528\u3059\u308b<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306f\u3001\u9069\u5207\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3064\u306a\u304c\u308b\u306e\u3067\u3042\u308c\u3070\u3001\u96fb\u8a71\u3092\u4e00\u5ea6\u8ee2\u9001\u3055\u308c\u3066\u3082\u69cb\u308f\u306a\u3044\u3068\u601d\u3063\u3066\u3044\u307e\u3059\u3002  <\/span><b>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u90e8\u7f72\u3084\u77e5\u8b58\u3001\u30b9\u30ad\u30eb\u306b\u5fdc\u3058\u3066\u30b0\u30eb\u30fc\u30d7\u306b\u5206\u3051\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/b><span style=\"font-weight: 400;\"> \u6700\u9069\u306a\u62c5\u5f53\u8005\u306b\u96fb\u8a71\u3092\u8ee2\u9001\u3059\u308b\u3053\u3068\u3067\u3001\u96fb\u8a71\u5bfe\u5fdc\u3092\u8fc5\u901f\u5316\u3057\u3001FCR\u3092\u5411\u4e0a\u3055\u305b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u7d50\u8ad6<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u30d5\u30a1\u30fc\u30b9\u30c8\u30b3\u30fc\u30eb\u30ec\u30be\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u30c1\u30fc\u30e0\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u3069\u308c\u3060\u3051\u52b9\u679c\u7684\u3067\u52b9\u7387\u7684\u3067\u3042\u308b\u304b\u3092\u6e2c\u5b9a\u3059\u308b\u65b9\u6cd5\u3067\u3059\u3002 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u30c1\u30fc\u30e0\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u3069\u306e\u7a0b\u5ea6\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u308b\u306e\u304b\u3001\u5927\u307e\u304b\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><b> FCR\u306e\u5411\u4e0a\u306b\u52aa\u3081\u308c\u3070\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306e\u3084\u308a\u3068\u308a\u306e\u8cea\u304c\u4e0a\u304c\u308a\u3001\u30b3\u30b9\u30c8\u304c\u4e0b\u304c\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4e0a\u304c\u308a\u307e\u3059\u3002  <\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u30d5\u30a1\u30fc\u30b9\u30c8\u30b3\u30fc\u30eb\u30ec\u30be\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u30d7\u30e9\u30f3\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u3092\u5927\u304d\u304f\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u304c\u5e38\u306b\u5909\u5316\u3059\u308b\u4e16\u754c\u3067\u306f\u3001FCR\u7387\u3092\u5fd8\u308c\u306a\u3044\u3053\u3068\u304c\u809d\u8981\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">QuestionPro CX\u306e\u9867\u5ba2\u4f53\u9a13\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f7f\u3063\u3066\u3001FCR\u304c\u3069\u306e\u3088\u3046\u306b\u9867\u5ba2\u306e\u53cd\u5fdc\u3092\u9ad8\u3081\u3001\u9867\u5ba2\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u60c5\u5831\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3092\u8a66\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button><br \/>\n<\/a>       <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button><br \/>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u6e2c\u5b9a\u3067\u304d\u308b\u6700\u3082\u91cd\u8981\u306a [&hellip;]<\/p>\n","protected":false},"author":50,"featured_media":720064,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194,1188],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u30d5\u30a1\u30fc\u30b9\u30c8\u30b3\u30fc\u30eb\u30fb\u30ec\u30be\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u306f\u305d\u306e\u610f\u5473\u3068\u6539\u5584\u65b9\u6cd5 | QuestionPro<\/title>\n<meta name=\"description\" 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