{"id":798380,"date":"2022-06-05T12:02:47","date_gmt":"2022-06-05T19:02:47","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e9%a1%a7%e5%ae%a2%e3%81%ae%e7%a8%ae%e9%a1%9e%ef%bc%9a%e3%81%9d%e3%81%ae%e8%aa%8d%e8%ad%98%e3%81%a8%e7%ae%a1%e7%90%86%e3%81%ae%e3%81%9f%e3%82%81%e3%81%ae%e3%82%ac%e3%82%a4%e3%83%89\/"},"modified":"2022-06-05T12:02:47","modified_gmt":"2022-06-05T12:02:47","slug":"%e9%a1%a7%e5%ae%a2%e3%81%ae%e7%a8%ae%e9%a1%9e%ef%bc%9a%e3%81%9d%e3%81%ae%e8%aa%8d%e8%ad%98%e3%81%a8%e7%ae%a1%e7%90%86%e3%81%ae%e3%81%9f%e3%82%81%e3%81%ae%e3%82%ac%e3%82%a4%e3%83%89","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e3%81%ae%e7%a8%ae%e9%a1%9e%ef%bc%9a%e3%81%9d%e3%81%ae%e8%aa%8d%e8%ad%98%e3%81%a8%e7%ae%a1%e7%90%86%e3%81%ae%e3%81%9f%e3%82%81%e3%81%ae%e3%82%ac%e3%82%a4%e3%83%89\/","title":{"rendered":"\u9867\u5ba2\u306e\u7a2e\u985e\uff1a\u305d\u306e\u8a8d\u8b58\u3068\u7ba1\u7406\u306e\u305f\u3081\u306e\u30ac\u30a4\u30c9"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u3055\u307e\u3056\u307e\u306a\u30bf\u30a4\u30d7\u306e\u304a\u5ba2\u69d8<\/span><span style=\"font-weight: 400;\">&nbsp;\u306f\u3001\u5206\u985e\u3055\u308c\u308b\u3079\u304d\u3067\u306f\u306a\u3044\u69d8\u3005\u306a\u500b\u4eba\u306e\u96c6\u5408\u4f53\u3067\u3042\u308b\u3002 \u5f7c\u3089\u306f\u69d8\u3005\u306a\u500b\u6027\u3092\u6301\u3061\u3001\u30bb\u30fc\u30eb\u30b9\u30d5\u30a1\u30cd\u30eb\u306b\u6563\u3089\u3070\u3063\u3066\u3044\u307e\u3059\u3002 \u6d88\u8cbb\u8005\u304c\u6f5c\u5728\u9867\u5ba2\u3067\u3042\u308b\u3068\u304d\u3001\u3042\u308b\u3044\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u30b9\u30c6\u30fc\u30b8\u3067\u652f\u63f4\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3068\u304d\u3001\u6d88\u8cbb\u8005\u306f\u3055\u307e\u3056\u307e\u306a\u6027\u683c\u3084\u884c\u52d5\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3057\u304b\u3057\u3001\u6d88\u8cbb\u8005\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u3092\u6c7a\u5b9a\u3059\u308b\u3053\u3068\u306f\u3001\u4f01\u696d\u8a08\u753b\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306e\u6700\u521d\u306e\u6bb5\u968e\u306e\u4e00\u3064\u3067\u3059\u3002  <\/span><span style=\"font-weight: 400;\">\u30ec\u30d3\u30e5\u30fc\u30b5\u30a4\u30c8\u3084\u30a2\u30d7\u30ea\u3067\u30d6\u30e9\u30f3\u30c9\u3092\u30ea\u30b5\u30fc\u30c1\u3059\u308c\u3070\u3001\u304a\u5ba2\u69d8\u306f\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u3055\u307e\u3056\u307e\u306a\u8a55\u4fa1\u3084\u30b3\u30e1\u30f3\u30c8\u3092\u6b8b\u3057\u3066\u304f\u308c\u308b\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u69d8\u3005\u306a\u30bf\u30a4\u30d7\u306e\u304a\u5ba2\u69d8\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u5206\u985e\u3055\u308c\u307e\u3059\u3001\u8a73\u7d30\u3092\u8aac\u660e\u3057\u307e\u3057\u3087\u3046\uff1a<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u7dad\u6301\u3059\u308b\u9867\u5ba2\u306e\u30bf\u30a4\u30d7<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u3088\u3046\u306a\u6d88\u8cbb\u8005\u306f\u3001\u6570\u306f\u5c11\u306a\u3044\u3067\u3059\u304c\u3001\u5b8c\u5168\u306b\u6e80\u8db3\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u4ed6\u306e\u9867\u5ba2\u3088\u308a\u3082\u591a\u304f\u306e\u53ce\u76ca\u3068\u5229\u76ca\u3092\u751f\u307f\u51fa\u3057\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u9867\u5ba2\u306f\u3001\u5b9a\u671f\u7684\u306b\u540c\u793e\u3092\u518d\u8a2a\u3059\u308b\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u7ba1\u7406\u65b9\u6cd5<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u6bce\u65e5\u9023\u7d61\u3092\u53d6\u308a\u3001\u76f8\u5f53\u306a\u6642\u9593\u3068\u52b4\u529b\u3092\u5272\u304f\u3053\u3068\u304c\u809d\u8981\u3067\u3059\u3002 \u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u9ad8\u3044\u9867\u5ba2\u306f\u3001\u30d1\u30fc\u30bd\u30ca\u30eb\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u6c42\u3081\u3066\u304a\u308a\u3001\u305d\u306e\u305f\u3081\u306b\u306f\u3001\u30d9\u30f3\u30c0\u30fc\u304b\u3089\u4e01\u5be7\u306a\u8fd4\u4fe1\u304c\u5fc5\u8981\u3067\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u81ea\u5206\u306e\u4fa1\u5024\u89b3\u3092\u5171\u6709\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u7d20\u6674\u3089\u3057\u3044\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30b5\u30dd\u30fc\u30bf\u30fc\u3092\u6d3b\u6027\u5316\u3055\u305b\u3001\u30cb\u30e5\u30fc\u30b9\u62e1\u6563\u306b\u5354\u529b\u3055\u305b\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u611f\u8b1d\u306e\u6c17\u6301\u3061\u3092\u4f1d\u3048\u308b\u305f\u3081\u306b\u3001\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u4f5c\u6210\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u3064\u306a\u304c\u308a\u3092\u6df1\u3081\u308b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6c42\u3081\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u6642\u9593\u3092\u304b\u3051\u3066<a href=\"https:\/\/www.questionpro.com\/blog\/customer-service-process\/\">\u63a5\u5ba2<\/a>\u7d4c\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u3002<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">\u5272\u5f15\u3092\u53d7\u3051\u3089\u308c\u308b\u304a\u5ba2\u69d8\u306e\u30bf\u30a4\u30d7<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u30c7\u30a3\u30b9\u30ab\u30a6\u30f3\u30c8\u6d88\u8cbb\u8005\u306f\u983b\u7e41\u306b\u8a2a\u308c\u308b\u304c\u3001\u5b9a\u756a\u5546\u54c1\u3084\u30d6\u30e9\u30f3\u30c9\u306e\u5272\u5f15\u304c\u63d0\u4f9b\u3055\u308c\u305f\u308a\u3001\u4f4e\u4fa1\u683c\u306e\u5546\u54c1\u3092\u72ec\u5360\u7684\u306b\u8cfc\u5165\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306e\u4e00\u54e1\u3068\u306a\u3063\u3066\u3044\u308b\u306e\u3067\u3042\u308b\u3002 \u5272\u5f15\u984d\u304c\u5927\u304d\u3051\u308c\u3070\u5927\u304d\u3044\u307b\u3069\u3001\u8cfc\u5165\u3059\u308b\u53ef\u80fd\u6027\u306f\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306f\u3001\u4e3b\u306b\u5c0f\u3055\u306a\u30d3\u30b8\u30cd\u30b9\u3084\u3001\u308f\u305a\u304b\u306a\u88fd\u54c1\u6295\u8cc7\u3057\u304b\u884c\u308f\u306a\u3044\u30d3\u30b8\u30cd\u30b9\u3068\u95a2\u9023\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u7279\u306b\u3001\u3053\u306e\u3088\u3046\u306a\u9867\u5ba2\u306f\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u5229\u76ca\u306e\u5927\u304d\u306a\u90e8\u5206\u3092\u5360\u3081\u308b\u305f\u3081\u3001\u6ce8\u529b\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u30c7\u30a3\u30b9\u30ab\u30a6\u30f3\u30c8\u30ab\u30b9\u30bf\u30de\u30fc\u3092\u7ba1\u7406\u3059\u308b\u65b9\u6cd5<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u7279\u306b\u3001\u3053\u306e\u3088\u3046\u306a\u9867\u5ba2\u306f\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u5229\u76ca\u306e\u5927\u304d\u306a\u90e8\u5206\u3092\u5360\u3081\u308b\u305f\u3081\u3001\u6ce8\u529b\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u65b0\u3057\u3044\u6d88\u8cbb\u8005\u306b\u9b45\u529b\u7684\u306a\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5272\u5f15\u306e\u6709\u52b9\u671f\u9650\u3084\u5236\u9650\u3092\u8a2d\u5b9a\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u7af6\u4e89\u529b\u306e\u3042\u308b\u4fa1\u683c\u3092\u63d0\u793a\u3057\u305f\u308a\u3001\u6709\u540d\u4f01\u696d\u3068\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u884c\u3046\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5728\u5eab\u904e\u591a\u3001\u9673\u8150\u5316\u3001\u5ec3\u76e4\u306e\u5546\u54c1\u3092\u30d5\u30ea\u30fc\u30da\u30fc\u30d1\u30fc\u3068\u3057\u3066\u63d0\u4f9b\u3057\u3001\u5728\u5eab\u51e6\u5206\u3092\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u4e00\u822c\u7684\u306a\u5c0f\u58f2\u308a\u306e\u5b63\u7bc0\u306b\u306f\u3001\u9867\u5ba2\u304c\u8cb7\u3048\u306a\u3044\u3082\u306e\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306b\u5831\u3044\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u653e\u68c4\u3055\u308c\u305f\u30ab\u30fc\u30c8\u304b\u3089\u5931\u308f\u308c\u305f\u8ca9\u58f2\u30c1\u30e3\u30f3\u30b9\u3092\u5909\u63db\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">\u885d\u52d5\u7684\u306a\u8cb7\u3044\u65b9\u3092\u3059\u308b\u304a\u5ba2\u3055\u307e<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u3088\u3046\u306a\u304a\u5ba2\u69d8\u306f\u3001\u885d\u52d5\u3084\u6c17\u307e\u3050\u308c\u3067\u884c\u52d5\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u8aac\u5f97\u3059\u308b\u306e\u304c\u96e3\u3057\u3044\u306e\u3067\u3059\u3002 \u5546\u54c1\u30ea\u30b9\u30c8\u306b\u7279\u5b9a\u306e\u9805\u76ee\u304c\u3042\u308b\u308f\u3051\u3067\u306f\u306a\u304f\u3001\u305d\u306e\u6642\u3005\u306e\u512a\u308c\u305f\u3082\u306e\u3001\u4fbf\u5229\u306a\u3082\u306e\u306f\u4f55\u3067\u3082\u624b\u306b\u5165\u308c\u305f\u3044\u3068\u3044\u3046\u6c17\u6301\u3061\u304c\u3042\u308b\u3088\u3046\u3067\u3059\u3002 \u3053\u306e\u3088\u3046\u306a\u6d88\u8cbb\u8005\u306f\u3001\u7279\u5b9a\u306e\u5546\u54c1\u3092\u6c42\u3081\u3066\u3044\u308b\u308f\u3051\u3067\u306f\u306a\u304f\u3001\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u304c\u81ea\u5206\u306e\u30b3\u30ec\u30af\u30b7\u30e7\u30f3\u306b\u95a2\u9023\u3059\u308b\u3082\u306e\u3092\u3059\u3079\u3066\u9867\u5ba2\u306e\u524d\u306b\u4e26\u3079\u3001\u305d\u306e\u30c7\u30a3\u30b9\u30d7\u30ec\u30a4\u304b\u3089\u6b32\u3057\u3044\u3082\u306e\u3092\u8cfc\u5165\u3059\u308b\u3053\u3068\u3092\u671b\u3093\u3067\u3044\u308b\u305f\u3081\u3001\u5bfe\u5fdc\u304c\u96e3\u3057\u3044\u306e\u3067\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u885d\u52d5\u7684\u306a\u304a\u5ba2\u69d8\u3092\u7ba1\u7406\u3059\u308b\u65b9\u6cd5<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u885d\u52d5\u7684\u306a\u9867\u5ba2\u304c\u305d\u306e\u3088\u3046\u306b\u307f\u306a\u3055\u308c\u3066\u304d\u305f\u306e\u3067\u3042\u308c\u3070\u3001\u8cfc\u8cb7\u306e\u5927\u304d\u306a\u5272\u5408\u3092\u5360\u3081\u3066\u3044\u308b\u53ef\u80fd\u6027\u306f\u5341\u5206\u306b\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30b5\u30a4\u30c8\u3084\u5e97\u8217\u306e\u3044\u305f\u308b\u3068\u3053\u308d\u3067\u3001\u304a\u5ba2\u3055\u307e\u306e\u6ce8\u610f\u3092\u5f15\u304f\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u8ca9\u58f2\u6642\u70b9\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u63d0\u6848\u3092\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30b0\u30ed\u30fc\u30d0\u30eb\u306b\u8003\u3048\u3001\u30ed\u30fc\u30ab\u30eb\u306b\u884c\u52d5\u3059\u308b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u9b45\u529b\u7684\u306a\u30aa\u30d5\u30a1\u30fc\u3092\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30c7\u30b8\u30bf\u30eb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6d3b\u7528\u3057\u3001\u4f53\u9a13\u3092\u5145\u5b9f\u3055\u305b\u308b\u3002<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">\u7279\u5b9a\u306e\u8981\u4ef6\u3092\u304a\u6301\u3061\u306e\u304a\u5ba2\u69d8<\/span><\/h2>\n<p><span style=\"font-weight: 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400;\">\u3053\u306e\u3088\u3046\u306a\u9867\u5ba2\u306b\u306f\u3001\u30c7\u30e2\u30f3\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u884c\u3044\u3001\u3088\u308a\u95a2\u9023\u3059\u308b\u30a2\u30a4\u30c6\u30e0\u3084\u30d6\u30e9\u30f3\u30c9\u306e\u8cfc\u5165\u3092\u4fc3\u3059\u306a\u3069\u3001\u597d\u610f\u7684\u306b\u63a5\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u3053\u306e\u3088\u3046\u306a\u6d88\u8cbb\u8005\u306f\u3001\u52b9\u679c\u7684\u3067\u6c17\u6301\u3061\u306e\u826f\u3044\u63a5\u5ba2\u304c\u3067\u304d\u306a\u3051\u308c\u3070\u3001\u5931\u308f\u308c\u3066\u3057\u307e\u3046\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u512a\u308c\u305f\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 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