{"id":798716,"date":"2019-07-26T06:35:31","date_gmt":"2019-07-26T13:35:31","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/voc-%e3%83%95%e3%82%a3%e3%83%bc%e3%83%89%e3%83%90%e3%83%83%e3%82%af%e3%82%92%e7%90%86%e8%a7%a3%e3%81%99%e3%82%8b%e3%81%9f%e3%82%81%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/"},"modified":"2019-07-26T06:35:31","modified_gmt":"2019-07-26T06:35:31","slug":"voc-%e3%83%95%e3%82%a3%e3%83%bc%e3%83%89%e3%83%90%e3%83%83%e3%82%af%e3%82%92%e7%90%86%e8%a7%a3%e3%81%99%e3%82%8b%e3%81%9f%e3%82%81%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/voc-%e3%83%95%e3%82%a3%e3%83%bc%e3%83%89%e3%83%90%e3%83%83%e3%82%af%e3%82%92%e7%90%86%e8%a7%a3%e3%81%99%e3%82%8b%e3%81%9f%e3%82%81%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/","title":{"rendered":"VoC \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u5b8c\u5168\u30ac\u30a4\u30c9"},"content":{"rendered":"<h2><b>\u304a\u5ba2\u69d8\u306e\u58f0&nbsp;<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u5148\u898b\u306e\u660e\u306e\u3042\u308bCEO\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u98db\u8e8d\u3055\u305b\u308b\u305f\u3081\u306e\u4e0d\u6ec5\u306e\u8ca1\u7523\u3067\u3059\u3002 \u305d\u308c\u4ee5\u5916\u306b\u3082\u3001\u5f93\u696d\u54e1\u304c\u8840\u3068\u6c57\u3092\u6d41\u3057\u3001\u4f55\u6642\u9593\u3082\u50cd\u3044\u3066\u88fd\u54c1\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3082\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u767a\u5c55\u306b\u5927\u304d\u304f\u5bc4\u4e0e\u3057\u3066\u3044\u307e\u3059\u3002 \u3057\u304b\u3057\u3001\u4eca\u65e5\u306e\u7af6\u4e89\u793e\u4f1a\u3067\u306f\u3001\u4f01\u696d\u304c\u7a4d\u6975\u7684\u306b\u6d3b\u7528\u3057  <\/span><a href=\"https:\/\/www.questionpro.com\/voice-of-customer.html\"><br \/>\n  <span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u58f0<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u306f\u3001\u7af6\u5408\u4ed6\u793e\u3088\u308a\u3082\u512a\u4f4d\u306b\u7acb\u3064\u305f\u3081\u306b\u5fc5\u8981\u306a\u3082\u306e\u3067\u3059\u3002&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">VoC\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u306f\u3001\u9867\u5ba2\u304c\u4f01\u696d\u306b\u4e0e\u3048\u308b\u63d0\u6848\u3084\u610f\u898b\u306e\u3053\u3068\u3067\u3042\u308b\u3002 \u304a\u5ba2\u69d8\u306e\u610f\u898b\u3084\u63d0\u6848\u306f\u91cd\u8981\u3067\u3059\u3002\u306a\u305c\u306a\u3089\u3001\u304a\u5ba2\u69d8\u306f\u7d20\u6674\u3089\u3057\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u5f97\u308b\u305f\u3081\u306b\u3001\u3088\u308a\u591a\u304f\u306e\u304a\u91d1\u3092\u652f\u6255\u3046\u3053\u3068\u3092\u671b\u3093\u3067\u3044\u308b\u304b\u3089\u3067\u3059\u3002 \u3042\u306a\u305f\u306e\u304a\u5ba2\u69d8\u306f\u3001\u3042\u306a\u305f\u3088\u308a\u3082\u3001\u3042\u308b\u3044\u306f\u4ed6\u306e\u8ab0\u3088\u308a\u3082\u3001\u4f55\u304c\u597d\u304d\u3067\u4f55\u304c\u5acc\u3044\u306a\u306e\u304b\u3092\u3088\u304f\u77e5\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u5fd8\u308c\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002 \u305d\u306e\u305f\u3081\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u3001\u9699\u9593\u304b\u3089\u6f0f\u3089\u3055\u306a\u3044\u3053\u3068\u304c\u6700\u5927\u306e\u95a2\u5fc3\u4e8b\u3068\u306a\u308a\u307e\u3059\u3002&nbsp;<\/span><\/p>\n<h3><b>VoC \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\uff1a\u306a\u305c\u5fc5\u8981\u306a\u306e\u304b\uff1f&nbsp;<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u6700\u8fd1\u306e\u30d3\u30b8\u30cd\u30b9\u306f\u3001\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306b\u306a\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002 \u4f01\u696d\u306f\u4eca\u3001\u9867\u5ba2\u3068\u305d\u306e\u8981\u6c42\u306b\u7ffb\u5f04\u3055\u308c\u3066\u3044\u308b\u306e\u3067\u3059\u3002 \u4f01\u696d\u304b\u3089\u9867\u5ba2\u3078\u306e\u30d1\u30ef\u30fc\u30b7\u30d5\u30c8\u304c\u512a\u52e2\u306b\u306a\u3063\u305f\u3053\u3068\u3067\u3001\u3059\u3067\u306b\u9867\u5ba2\u306f\u30d3\u30b8\u30cd\u30b9\u306e\u6700\u524d\u7dda\u306b\u7acb\u3063\u3066\u3044\u308b\u3002&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5305\u62ec\u7684\u306a\u88fd\u54c1\u3068\u9069\u5207\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u304c\u6210\u529f\u3059\u308b\u305f\u3081\u306e\u552f\u4e00\u306e\u898f\u7bc4\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304c\u3001\u7126\u70b9\u306f\u9867\u5ba2\u306e\u671f\u5f85\u3001\u30cb\u30fc\u30ba\u3001\u6b32\u6c42\u306b\u79fb\u3063\u3066\u3044\u307e\u3059\u3002 \u305d\u306e\u305f\u3081\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u58f0\u3092\u3069\u306e\u3088\u3046\u306b\u805e\u304d\u3001\u3069\u306e\u3088\u3046\u306b\u6271\u3046\u304b\u306b\u3064\u3044\u3066\u3001\u3088\u308a\u614e\u91cd\u306b\u306a\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002&nbsp;<\/span><\/p>\n<h4><b>VoC\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u91cd\u8981\u6027\uff1a<\/b><span style=\"font-weight: 400;\">&nbsp;<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">VoC\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u3042\u308b\u304b\u3089\u3053\u305d\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u671f\u5f85\u3092\u7406\u89e3\u3057\u3001\u9867\u5ba2\u304c\u4f55\u3092\u5fc5\u8981\u3068\u3057\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u4f55\u3092\u671f\u5f85\u3057\u3066\u3044\u308b\u306e\u304b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002 \u4f01\u696d\u306f\u3001\u9867\u5ba2\u306e\u5fc3\u306e\u4e2d\u3092\u8997\u304d\u898b\u308b\u3053\u3068\u304c\u3067\u304d\u308c\u3070\u3001\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u3001\u611f\u52d5\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u5bb9\u6613\u306b\u306a\u308b\u306e\u3067\u3059\u3002&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u7d0436\uff05\u306e\u4f01\u696d\u304c\u9867\u5ba2\u306e\u58f0\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u958b\u767a\u3057\u3001\u6210\u529f\u3092\u53ce\u3081\u3066\u3044\u307e\u3059\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/voice-of-customer.html\"><br \/>\n  <span style=\"font-weight: 400;\">\u30dc\u30a4\u30b9\u30fb\u30aa\u30d6\u30fb\u30b6\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30d7\u30ed\u30b0\u30e9\u30e0<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u305d\u306e\u591a\u304f\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3055\u307e\u3056\u307e\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u9867\u5ba2\u3068\u3064\u306a\u304c\u308b\u305f\u3081\u306b\u3001\u540c\u3058\u9053\u3092\u305f\u3069\u3063\u3066\u3044\u307e\u3059\u3002&nbsp;<\/span><\/p>\n<h3><b>VoC\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u3069\u3093\u306a\u3053\u3068\u306b\u4f7f\u3048\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f&nbsp;<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">VoC\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u5358\u306b\u9867\u5ba2\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u3063\u3066\u610f\u898b\u3092\u805e\u304f\u3060\u3051\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u305d\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u3082\u3068\u306b\u8fc5\u901f\u306b\u884c\u52d5\u3057\u3001\u9867\u5ba2\u3092\u6e80\u8db3\u3055\u305b\u308b\u3053\u3068\u3067\u3042\u308b\u3002 \u3069\u3093\u306a\u30d3\u30b8\u30cd\u30b9\u3067\u3082\u6210\u529f\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u5efa\u8a2d\u7684\u306a\u6279\u5224\u304c\u5927\u304d\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u826f\u3044VoC\u8abf\u67fb\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u306f\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b\u305f\u3081\u3060\u3051\u306e\u9650\u5b9a\u7684\u306a\u8cea\u554f\u3060\u3051\u3067\u306a\u304f\u3001\u30d7\u30ed\u30fc\u30d3\u30f3\u30b0\u30af\u30a8\u30b9\u30c1\u30e7\u30f3\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002 \u305d\u306e\u4ee3\u308f\u308a\u306b\u3001\u300c\u304a\u5ba2\u69d8\u306f\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u6e80\u8db3\u3057\u3066\u3044\u308b\u306e\u304b\u300d\u3001\u300c\u304a\u5ba2\u69d8\u306e\u6e80\u8db3\u5ea6\u306f\u9ad8\u3044\u306e\u304b\u300d\u306a\u3069\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u56de\u7b54\u3057\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002 \u5024\u6bb5\u306b\u4e0d\u6e80\u304c\u3042\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f \u88fd\u54c1\u3092\u7c21\u5358\u306b\u4f7f\u3063\u3066\u3082\u3089\u3048\u308b\u304b\uff1f \u3042\u306a\u305f\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u5f7c\u3089\u306e\u751f\u6d3b\u3092\u3088\u308a\u5feb\u9069\u306b\u3057\u3066\u3044\u307e\u3059\u304b\uff1f \u306a\u3069&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">VoC\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u5c0e\u5165\u3057\u305f\u3044\u7406\u7531\u306e\u30c8\u30c3\u30d75\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002&nbsp;<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3084\u610f\u898b\u3001\u671f\u5f85\u306a\u3069\u3092\u628a\u63e1\u3059\u308b\u305f\u3081&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u91cd\u8981\u306a\u554f\u984c\u3092\u7406\u89e3\u3057\u3001\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u308b\u3002&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u3088\u308a\u826f\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u9867\u5ba2\u306e\u8ab2\u984c\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306e\u6226\u7565\u3092\u8003\u3048\u3001\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u6c7a\u5b9a\u3059\u308b\u3002&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u751f\u306e\u58f0\u3084\u611f\u60c5\u306e\u53ce\u96c6\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306e\u60a9\u307f\u3001\u8ca9\u58f2\u6a5f\u4f1a\u640d\u5931\u306e\u7406\u7531\u306e\u628a\u63e1\u3001\u89e3\u7d04\u30a2\u30ab\u30a6\u30f3\u30c8\u306e\u5206\u6790\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u30b9\u30c8\u30fc\u30ea\u30fc\u306e\u8a55\u4fa1\u306a\u3069\u3092\u884c\u3046\u305f\u3081\u3002&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\u307e\u305f\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081&nbsp;<\/span><\/li>\n<\/ul>\n<h3><b>VoC \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\uff1a\u3069\u306e\u3088\u3046\u306b\u5909\u5316\u3092\u4fc3\u3059\u304b&nbsp;<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3067\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3059\u308b\u65b9\u6cd5\u304c\u304a\u5206\u304b\u308a\u3044\u305f\u3060\u3051\u305f\u3068\u601d\u3044\u307e\u3059\u3002 \u95a2\u9023\u3059\u308b\u30c7\u30fc\u30bf\u3082\u53ce\u96c6\u3067\u304d\u305f\u306e\u3067\u3001\u3042\u3068\u306f\u305d\u308c\u3092\u3069\u3046\u3059\u308b\u304b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002 \u53ce\u96c6\u3057\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u884c\u52d5\u306b\u79fb\u3059\u7d44\u7e54\u306f\u307b\u3068\u3093\u3069\u3042\u308a\u307e\u305b\u3093\u3002\u3053\u308c\u306f\u3001\u5165\u3063\u3066\u304d\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u884c\u52d5\u306b\u79fb\u3059\u305f\u3081\u306e\u30aa\u30fc\u30ca\u30fc\u30b7\u30c3\u30d7\u3068\u30a2\u30ab\u30a6\u30f3\u30bf\u30d3\u30ea\u30c6\u30a3\u304c\u6b20\u5982\u3057\u3066\u3044\u308b\u305f\u3081\u3067\u3059\u3002 \u305d\u306e\u305f\u3081\u3001VoC\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c7\u30fc\u30bf\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u5f79\u5272\u3068\u8cac\u4efb\u3092\u5206\u62c5\u3057\u3001\u5f93\u696d\u54e1\u3092\u5dfb\u304d\u8fbc\u3080\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002&nbsp;<\/span><\/p>\n<p><b>\u30c7\u30fc\u30bf\u3092\u5206\u96e2\u3059\u308b\uff1a<\/b><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u4f5c\u6210\u3001\u914d\u5e03\u3001\u5206\u6790\u306b\u5341\u5206\u306a\u6a5f\u80fd\u3068\u7279\u5fb4\u3092\u5099\u3048\u305f\u9069\u5207\u306a\u30aa\u30f3\u30e9\u30a4\u30f3\u30a2\u30f3\u30b1\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u9078\u629e\u3059\u308b\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/voice-of-customer.html\"><br \/>\n  <span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u58f0\u300d\u30a2\u30f3\u30b1\u30fc\u30c8<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">. \u3055\u3089\u306b\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304cCRM\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30b7\u30b9\u30c6\u30e0\u3068\u7d71\u5408\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3001\u696d\u7a2e\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u30bf\u30a4\u30d7\u3001\u6240\u5728\u5730\u3001\u88fd\u54c1\u306e\u30d0\u30fc\u30b8\u30e7\u30f3\u306a\u3069\u306e\u9867\u5ba2\u306e\u30e1\u30bf\u30c7\u30fc\u30bf\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5206\u6790\u30c4\u30fc\u30eb\u3092\u4f7f\u3063\u3066\u3001\u540c\u3058\u3088\u3046\u306a\u554f\u984c\u3092\u62b1\u3048\u3066\u3044\u308b\u304a\u5ba2\u69d8\u304c\u3069\u308c\u304f\u3089\u3044\u3044\u308b\u306e\u304b\u3001\u88fd\u54c1\u306e\u7279\u5b9a\u306e\u6a5f\u80fd\u3084\u7279\u5fb4\u306b\u95a2\u9023\u3059\u308b\u610f\u898b\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u304a\u5ba2\u69d8\u304c\u3069\u308c\u304f\u3089\u3044\u3044\u308b\u306e\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002 \u53ce\u96c6\u3057\u305f\u30c7\u30fc\u30bf\u30921\u30ab\u6240\u306b\u307e\u3068\u3081\u3001\u3055\u307e\u3056\u307e\u306a\u9867\u5ba2\u5c64\u304c\u76f4\u9762\u3059\u308b\u554f\u984c\u306b\u5fdc\u3058\u3066\u5206\u985e\u3059\u308b\u3053\u3068\u3067\u3001\u5b9f\u65bd\u3057\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u9032\u6357\u72b6\u6cc1\u3092\u7c21\u5358\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002&nbsp;<\/span><\/p>\n<p><b>\u6240\u6709\u6a29\u3092\u5272\u308a\u5f53\u3066\u308b\uff1a<\/b><span style=\"font-weight: 400;\"> \u3059\u3079\u3066\u306e\u6e96\u5099\u304c\u6574\u3063\u305f\u3089\u3001\u304a\u5ba2\u69d8\u304b\u3089\u5bc4\u305b\u3089\u308c\u305f\u554f\u984c\u306e\u7a2e\u985e\u3054\u3068\u306b\u5bfe\u5fdc\u3059\u308b\u30c1\u30fc\u30e0\u3092\u914d\u7f6e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u62c5\u5f53\u30c1\u30fc\u30e0\u304c\u8cac\u4efb\u3068\u6240\u6709\u6a29\u3092\u6301\u3061\u3001\u88fd\u54c1\u307e\u305f\u306f\u30b5\u30fc\u30d3\u30b9\u306e\u5074\u9762\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3092\u78ba\u5b9f\u306b\u3059\u308b\u3002 \u5404\u30c1\u30fc\u30e0\u306b\u3001\u5bc4\u305b\u3089\u308c\u308b\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u6e2c\u5b9a\u30fb\u5206\u6790\u3059\u308b\u305f\u3081\u306e\u30a2\u30af\u30bb\u30b9\u6a29\u3092\u4e0e\u3048\u308b\u3002&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30d7\u30ed\u30b0\u30e9\u30e0\u30fb\u30aa\u30fc\u30ca\u30fc\u306f\u3001\u5b9f\u65bd\u3057\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u9032\u6357\u3092\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3057\u3001NPS\u30b9\u30b3\u30a2\u306e\u6539\u5584\u3092\u6e2c\u308b\u305f\u3081\u306b\u3001\u9867\u5ba2\u306b\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u8abf\u67fb\u3092\u884c\u3046\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u3092\u4f5c\u6210\u3059\u308b\u3068\u3088\u308a\u3088\u3044\u3067\u3057\u3087\u3046\u3002  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/strengthen-voice-of-the-customer-program\/\"><br \/>\n  <span style=\"font-weight: 400;\">VoC\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d7\u30ed\u30b0\u30e9\u30e0<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u3092\u3001\u7d44\u7e54\u306b\u304a\u3051\u308b\u6587\u5316\u306e\u4e00\u90e8\u3068\u3059\u308b\u3002&nbsp;<\/span><\/p>\n<p><b>\u884c\u52d5\u3057\u3066\u304f\u3060\u3055\u3044\uff1a<\/b><span style=\"font-weight: 400;\"> \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u5bfe\u3057\u3066\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8d77\u3053\u3059\u3053\u3068\u306f\u3001VoC\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306e\u6700\u3082\u91cd\u8981\u306a\u30b9\u30c6\u30c3\u30d7\u3067\u3059\u3002 \u3082\u3057\u3001\u3042\u306a\u305f\u304c\u4f55\u3089\u304b\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8d77\u3053\u3055\u306a\u3051\u308c\u3070\u3001\u660e\u3089\u304b\u306b\u304a\u5ba2\u69d8\u306f\u81ea\u5206\u306e\u58f0\u304c\u5c4a\u3044\u3066\u3044\u306a\u3044\u3068\u611f\u3058\u3001\u6b21\u56de\u4ee5\u964d\u3001\u81ea\u5206\u306e\u58f0\u3092\u4f1d\u3048\u308b\u3053\u3068\u3059\u3089\u3057\u306a\u304f\u306a\u308b\u3067\u3057\u3087\u3046\u3002 \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u7a2e\u985e\u304c\u7570\u306a\u308c\u3070\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u3082\u7570\u306a\u308b\u306e\u3067\u3001\u8ab0\u304c\u3069\u3093\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8d77\u3053\u3059\u5fc5\u8981\u304c\u3042\u308b\u306e\u304b\u3092\u5206\u6790\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3082\u3057\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u3088\u3063\u3066\u3001\u3042\u306a\u305f\u304c\u884c\u3063\u305f\u7279\u5b9a\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u7d50\u679c\u3092\u3082\u305f\u3089\u3057\u305f\u3053\u3068\u304c\u308f\u304b\u3063\u305f\u3089\u3001\u304a\u5ba2\u3055\u307e\u3092\u6e80\u8db3\u3055\u305b\u308b\u305f\u3081\u306b\u591a\u304f\u306e\u3053\u3068\u3092\u3059\u308b\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u3068\u306f\u3044\u3048\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u4e00\u65b0\u3059\u308b\u3088\u3046\u306a\u5927\u898f\u6a21\u306a\u6539\u9769\u3092\u884c\u308f\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u30a4\u30f3\u30b5\u30a4\u30c8\u306f\u307b\u3068\u3093\u3069\u3042\u308a\u307e\u305b\u3093\u3002&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u80af\u5b9a\u7684\u306a\u610f\u898b\u3001\u6279\u5224\u7684\u306a\u610f\u898b\u306b\u304b\u304b\u308f\u3089\u305a\u3001\u56de\u7b54\u8005\u5168\u54e1\u306b\u300c\u3054\u610f\u898b\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3057\u305f\u300d\u3068\u304a\u793c\u3092\u8a00\u3046\u306e\u304c\u30d9\u30bf\u30fc\u306a\u3084\u308a\u65b9\u3067\u3059\u3002 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