{"id":798848,"date":"2022-05-25T17:45:19","date_gmt":"2022-05-26T00:45:19","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8%e3%81%af%ef%bc%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8\/"},"modified":"2022-05-25T17:45:19","modified_gmt":"2022-05-25T17:45:19","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8%e3%81%af%ef%bc%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8%e3%81%af%ef%bc%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\uff1f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\u3001\u306a\u305c\u91cd\u8981\u306a\u306e\u304b"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u3069\u3093\u306a\u30d3\u30b8\u30cd\u30b9\u3067\u3082\u3001\u512a\u5148\u9806\u4f4d\u304c\u7af6\u5408\u3059\u308b\u3053\u3068\u306f\u591a\u3005\u3042\u308a\u307e\u3059\u304b\u3089\u306d\u3002 \u5e38\u306b\u300c\u3042\u3063\u305f\u3089\u3044\u3044\u306a\u300d\u3068\u601d\u3063\u3066\u63a5\u3059\u308b\u3079\u304d\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u308c\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3067\u3059\u3002 QuestionPro\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306f\u3001\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u9ad8\u3081\u3001\u89e3\u7d04\u3092\u6e1b\u3089\u3057\u3001\u9867\u5ba2\u304c\u79c1\u305f\u3061\u306e\u30d3\u30b8\u30cd\u30b9\u306e\u30a2\u30f3\u30d0\u30b5\u30c0\u30fc\u306b\u306a\u3063\u3066\u304f\u308c\u308b\u3088\u3046\u4fc3\u3057\u307e\u3059\u3002<\/span><\/p>\n<p>\u9867\u5ba2\u3068\u9023\u7d61\u3092\u53d6\u308a\u5408\u3044\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u3082<\/a>\u6c17\u3092\u914d\u308b\u30c1\u30fc\u30e0\u3092\u6301\u3064\u3053\u3068\u306f\u3001\u30aa\u30d7\u30b7\u30e7\u30f3\u3067\u306f\u306a\u304f\u3001\u5fc5\u8981\u4e0d\u53ef\u6b20\u306a\u3053\u3068\u3067\u3059\u3002<\/p>\n<h2><b>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1f  <\/b><\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u3001<span style=\"font-weight: 400;\"> \u304a\u5ba2\u69d8\u304c\u7d44\u7e54\u3068\u904e\u3054\u3059\u6642\u9593\u3092\u901a\u3058\u3066\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u5f97\u3089\u308c\u308b\u4fa1\u5024\u3092\u6700\u5927\u5316 <\/span>\u3059\u308b\u305f\u3081\u306e\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u30b5\u30dd\u30fc\u30c8\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u6a5f\u80fd\u307e\u305f\u306f\u6d3b\u52d5\u306e\u7d71\u5408\u3067\u3059\u3002<\/p>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\uff08CST\uff09\u306f\u3001\u4f01\u696d\u3068\u9867\u5ba2\u306e\u9593\u306b\u3001\u58f2\u8cb7\u53d6\u5f15\u306b\u3068\u3069\u307e\u3089\u306a\u3044\u3064\u306a\u304c\u308a\u3092\u6301\u305f\u305b\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u53d6\u308a\u7d44\u307f\u306b\u3088\u308a\u3001\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3068\u6700\u9069\u5316\u306e\u95a2\u4fc2\u4f5c\u308a\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002 \u3064\u307e\u308a\u3001\u9867\u5ba2\u3092\u7dad\u6301\u3057\u3001\u305d\u306e\u7d50\u679c\u3001\u5f53\u793e\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u6d88\u8cbb\u3057\u7d9a\u3051\u308b\u3053\u3068\u304c\u3001\u95a2\u4fc2\u306e\u76ee\u7684\u3067\u3042\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002<\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u3053\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3092\u30d3\u30b8\u30cd\u30b9\u306b\u53d6\u308a\u5165\u308c\u308b\u305f\u3081\u306e\u30d2\u30f3\u30c8\u3092\u7d39\u4ecb\u3057\u307e\u3059\uff1a<\/span><\/p>\n<h2><b>QuestionPro\u3092\u4f7f\u3063\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u30d2\u30f3\u30c8<\/b><\/h2>\n<h3><b>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/b><span style=\"font-weight: 400;\">:<\/span><\/h3>\n<ol>\n<li><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u8a8d\u77e5\u5ea6\u304c\u4f4e\u3044\u306e\u3067\u3001\u306a\u308b\u3079\u304f\u65e9\u304f\u30aa\u30f3\u30dc\u30ed\u3092\u958b\u59cb\u3059\u308b\u3053\u3068\u3002 \u3067\u3059\u304b\u3089\u3001\u88fd\u54c1\u30c4\u30a2\u30fc\u3092\u5b9f\u65bd\u3059\u308c\u3070\u3001\u304a\u5ba2\u69d8\u304c\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u6163\u308c\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u305f\u3081\u306b\u30d7\u30ed\u30bb\u30b9\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3059\u308b\u3002 \u65b0\u898f\u306e\u304a\u5ba2\u69d8\u3092\u7372\u5f97\u3057\u305f\u5f53\u521d\u306f\u3001\u88fd\u54c1\u306e\u30ad\u30fc\u3068\u306a\u308b\u3001\u3042\u308b\u3044\u306f\u4e3b\u8981\u306a\u7279\u5fb4\u30922\uff5e3\u500b\u306b\u7d5e\u3063\u3066\u8aac\u660e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u3067\u3059\u304b\u3089\u3001\u3082\u3057\u304a\u5ba2\u69d8\u304c\u305d\u308c\u306b\u6e80\u8db3\u3057\u3066\u3044\u308b\u306e\u3067\u3042\u308c\u3070\u3001\u304a\u5ba2\u69d8\u304c\u3059\u3067\u306b\u4f7f\u3063\u3066\u3044\u308b\u4ed6\u306e\u6a5f\u80fd\u3092\u7d39\u4ecb\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u304b\u3089\u306e\u76ee\u6a19\u3092\u3057\u3063\u304b\u308a\u3068\u53d7\u3051\u6b62\u3081\u3001\u305d\u308c\u306b\u6cbf\u3063\u305f\u3082\u306e\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u88fd\u54c1\u30fb\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306b\u95a2\u3059\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6c42\u3081\u308b\u3002<\/span><\/li>\n<\/ol>\n<h3><b>\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30c7\u30e5\u30b1\u30fc\u30b7\u30e7\u30f3<\/b><span style=\"font-weight: 400;\">:<\/span><\/h3>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u304c\u5b8c\u4e86\u3057\u305f\u3089\u3001\u6b21\u306f\u3001\u304a\u5ba2\u69d8\u306e\u751f\u6daf\u3092\u901a\u3058\u3066\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u4fa1\u5024\u3092\u9ad8\u3081\u3066\u3044\u3051\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3059\u3002 \u304a\u5ba2\u69d8\u304c\u79c1\u305f\u3061\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u65b9\u6cd5\u3092\u77e5\u308a\u3001\u305d\u306e\u5b8c\u5168\u306a\u63d0\u4f9b\u3068\u5dee\u5225\u5316\u30dd\u30a4\u30f3\u30c8\u3092\u7406\u89e3\u3059\u308c\u3070\u3059\u308b\u307b\u3069\u3001\u79c1\u305f\u3061\u306b\u5fe0\u5b9f\u3067\u3042\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30af\u30a8\u30b9\u30c1\u30e7\u30f3\u30d7\u30ed\u3067\u306f\u3001\u304a\u5ba2\u69d8\u306b\u3069\u306e\u3088\u3046\u306b\u6559\u80b2\u3092\u304a\u5c4a\u3051\u3059\u308b\u304b\u3068\u3044\u3046\u3053\u3068\u3092\u5e38\u306b\u8003\u3048\u3066\u3044\u307e\u3059\u3002 \u79c1\u305f\u3061\u306f\u5f7c\u3089\u306b\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3068\u96fb\u5b50\u30e1\u30fc\u30eb\u306b\u3088\u308b24\u6642\u9593365\u65e5\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 \u307e\u305f\u3001<a href=\"https:\/\/www.questionpro.com\/webinar\/\">\u30a6\u30a7\u30d3\u30ca\u30fc<\/a>\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30d4\u30fc\u30b9\u3001\u30ca\u30ec\u30c3\u30b8\u30da\u30fc\u30b8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u4ee5\u4e0a\u306e\u3088\u3046\u306a\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u3042\u308c\u3070\u3001\u304a\u5ba2\u69d8\u306f\u8ff7\u3046\u3053\u3068\u306a\u304f\u3001\u7c21\u5358\u306b\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<\/ol>\n<h3><b>\u30af\u30a8\u30b9\u30c1\u30e7\u30f3\u30d7\u30ed\u304c\u4f1d\u3048\u308b\uff1a<\/b><\/h3>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5b9a\u671f\u7684\u306b\u958b\u50ac\u3055\u308c\u308b\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u3084\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u306e\u4ed5\u7d44\u307f\u3092\u4f5c\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u5951\u7d04\u3092\u6587\u66f8\u5316\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30d3\u30b8\u30cd\u30b9\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u95a2\u9023\u3059\u308b\u6700\u65b0\u60c5\u5831\u3092\u5165\u624b\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u8981\u4ef6\u306b\u57fa\u3065\u304d\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30c1\u30fc\u30e0\u306e\u6a19\u6e96\u4f5c\u696d\u624b\u9806\u66f8\uff08SoPs\uff09\u3092\u5177\u4f53\u7684\u306b\u4f5c\u6210\u3057\u3001\u7406\u89e3\u3055\u305b\u308b\u3002<\/span><\/li>\n<\/ol>\n<h3><b>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u6226\u7565\uff1a<\/b><\/h3>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u304b\u3089\u59cb\u3081\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30c1\u30fc\u30e0\u3092\u4f5c\u308a\u3001\u305d\u306e\u305f\u3081\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u958b\u767a\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">CS\u30c1\u30fc\u30e0\u306e\u6307\u6a19\u3092\u30d3\u30b8\u30cd\u30b9\u5168\u4f53\u306e\u76ee\u6a19\u3068\u6574\u5408\u3055\u305b\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u7d44\u7e54\u5168\u4f53\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u58f0\u304c\u884c\u304d\u6e21\u308b\u3088\u3046\u3001\u65e5\u3005\u30c1\u30fc\u30e0\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u9031\u6b21\u66f4\u65b0\u306b\u30d7\u30ed\u30c0\u30af\u30c8\u30d3\u30e5\u30fc\u3092\u4e0e\u3048\u308b\u3002<\/span><\/li>\n<\/ol>\n<h3><b>\u30af\u30a8\u30b9\u30c1\u30e7\u30f3\u30d7\u30ed\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u306f\u5e38\u306b\u9032\u5316\u3057\u3066\u3044\u307e\u3059\uff1a<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u79c1\u305f\u3061\u306f\u5e38\u306b\u304a\u5ba2\u69d8\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u300c\u4e00\u56de\u3067\u7d42\u308f\u308b\u300d\u4ed5\u4e8b\u304b\u3089\u76ee\u3092\u305d\u3089\u3059\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002  <\/span><span style=\"font-weight: 400;\">\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u306f\u3001QuestionPro\u304c\u4fdd\u6709\u3059\u308b\u3059\u3079\u3066\u306e\u3082\u306e\u3092\u542b\u3081\u3066\u3001\u5e38\u306b\u6700\u65b0\u306e\u72b6\u614b\u306b\u4fdd\u305f\u308c\u3066\u3044\u307e\u3059\u3002  <\/span><span style=\"font-weight: 400;\">\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30c1\u30fc\u30e0\u306f\u3001\u79c1\u305f\u3061\u306e\u30d3\u30b8\u30cd\u30b9\u306e\u4e2d\u3067\u8d77\u3053\u3063\u3066\u3044\u308b\u3053\u3068\u306b\u57fa\u3065\u3044\u3066\u3001\u6bce\u65e5\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u898b\u76f4\u3057\u3001\u66f4\u65b0\u3057\u3066\u3044\u307e\u3059\u3002 \u79c1\u305f\u3061\u306f\u5e38\u306b\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u30cb\u30fc\u30ba\u3092\u628a\u63e1\u3057\u3001\u305d\u308c\u306b\u5408\u308f\u305b\u3066\u9032\u5316\u3057\u3066\u3044\u307e\u3059\u3002  <\/span><\/p>\n<h3><b>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30e1\u30c8\u30ea\u30af\u30b9\uff1a  <\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u30af\u30a8\u30b9\u30c1\u30e7\u30f3\u30d7\u30ed\u3067\u306f\u3001\u5e38\u306b\u4f7f\u7528\u983b\u5ea6\u306a\u3069\u306e\u6307\u6a19\u3092\u76e3\u8996\u3057\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-churn\/\">\u89e3\u7d04<\/a>\u30ea\u30b9\u30af\u306e\u3042\u308b\u9867\u5ba2\u3092\u7279\u5b9a\u3057\u3001\u89e3\u7d04\u3092\u9632\u3050\u305f\u3081\u306e\u5bfe\u7b56\u3092\u3068\u3063\u3066\u3044\u307e\u3059\u3002 <\/span><span style=\"font-weight: 400;\">\u53ce\u76ca\u306e\u6700\u5927\u5316\u3092\u56f3\u308b\u3068\u3068\u3082\u306b\u3001\u9867\u5ba2\u304c\u65e9\u671f\u306b\u89e3\u7d04\u3059\u308b\u30ea\u30b9\u30af\u304c\u3042\u308b\u5834\u5408\u306f\u3001\u5e38\u306b\u65e9\u671f\u767a\u898b\u3059\u308b\u3053\u3068\u3092\u5fc3\u304c\u3051\u3066\u3044\u307e\u3059\u3002 <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u30a2\u30c3\u30d7\u30bb\u30eb\u3001\u30af\u30ed\u30b9\u30bb\u30eb\u3001\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3001QuestionPro\u306e\u4f7f\u7528\u983b\u5ea6\u306a\u3069\u3001\u3044\u304f\u3064\u304b\u306e\u91cd\u8981\u306a\u8981\u7d20\u3092\u8003\u616e\u3057\u307e\u3059\u3002  <\/span><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u304a\u5ba2\u69d8\u306e<a href=\"https:\/\/www.questionpro.com\/blog\/customer-care\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u30b5\u30dd\u30fc\u30c8\u306e<\/a>\u30ea\u30af\u30a8\u30b9\u30c8\u6570\u3092\u8ffd\u8de1\u3057\u3066\u3044\u307e\u3059\u3002 \u305d\u308c\u306f\u3001\u5831\u544a\u3055\u308c\u305f\u554f\u984c\u3067\u3042\u3063\u305f\u308a\u3001\u901a\u5e38\u306e\u30b5\u30dd\u30fc\u30c8\u306e\u554f\u3044\u5408\u308f\u305b\u3067\u3042\u3063\u305f\u308a\u3057\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.questionpro.com\/blog\/first-contact-resolution\/\">\u521d\u56de\u30b3\u30f3\u30bf\u30af\u30c8\u89e3\u6c7a<\/a>\u7387\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u4f9d\u983c\u306e\u89e3\u6c7a\u3082\u5fb9\u5e95\u3057\u3066\u3044\u307e\u3059\u3002 <\/span><span style=\"font-weight: 400;\">\u30af\u30a8\u30b9\u30c1\u30e7\u30f3\u30d7\u30ed\u3067\u306f\u3001\u56db\u534a\u671f\u3054\u3068\u306e\u30d3\u30b8\u30cd\u30b9\u30ec\u30d3\u30e5\u30fc\u3084\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u30fb\u30d3\u30b8\u30cd\u30b9\u30ec\u30d3\u30e5\u30fc\u3092\u5b9f\u65bd\u3057\u3001\u304a\u5ba2\u69d8\u306e\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u3084\u30a2\u30a4\u30c7\u30a2\u3092\u691c\u8a0e\u3059\u308b\u3053\u3068\u3092\u5fc3\u304c\u3051\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><b>QuestionPro\u3067\u9867\u5ba2\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306b\u4ed8\u52a0\u4fa1\u5024\u3092\u3064\u3051\u308b<\/b><span style=\"font-weight: 400;\">:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u79c1\u305f\u3061\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5c02\u9580\u306b\u62c5\u5f53\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u306b\u6295\u8cc7\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">QuestionPro\u3067\u306f\u3001\u6210\u529f\u30d7\u30ed\u30bb\u30b9\u306e\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306e\u30d7\u30ed\u30c3\u30c8\u3092\u5fc5\u305a\u4f5c\u6210\u3057\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306b\u4ed8\u52a0\u4fa1\u5024\u3092\u4e0e\u3048\u307e\u3059\u3002 \u3053\u308c\u306b\u306f\u3001\u300c\u8a8d\u77e5\u300d\u300c\u7372\u5f97\u300d\u300c\u8ee2\u63db\u300d\u300c\u5145\u8db3\u300d\u300c\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u300d\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u79c1\u305f\u3061\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30b9\u30c6\u30fc\u30b8\u3092\u5206\u6790\u3057\u3001\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u304c\u51fa\u73fe\u3059\u308b\u524d\u306b\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306b\u50cd\u304d\u304b\u3051\u308b\u3053\u3068\u3092\u5fb9\u5e95\u3057\u3066\u3044\u307e\u3059\u3002  <\/span><span style=\"font-weight: 400;\">\u3053\u3053\u3067\u306f\u3001\u79c1\u305f\u3061\u304c\u304a\u5ba2\u69d8\u3068\u63a5\u3059\u308b\u77ac\u9593\u306e\u4e00\u4f8b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\uff1a<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u65b0\u6a5f\u80fd\u306e\u63a8\u5968\u304c\u5fc5\u8981\u306a\u5834\u5408<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u63d0\u6848\u3059\u308b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306e\u63d0\u4f9b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u91cd\u8981\u306a\u30cb\u30e5\u30fc\u30b9\u306e\u5f37\u8abf\u8868\u793a<\/span><\/li>\n<\/ol>\n<p><b>QuestionPro\u306f\u3001\u304a\u5ba2\u69d8\u3092\u30ec\u30d9\u30eb\u30a2\u30c3\u30d7\u3055\u305b\u307e\u3059\uff1a<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306f\u3001\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3092\u5148\u53d6\u308a\u3057\u3066\u3044\u304f\u3053\u3068\u3067\u3059\u3002 \u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u305d\u306e\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u3001<a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\">NPS\uff08Net Promoter Score<\/a>\uff09\u3084<a href=\"https:\/\/www.questionpro.com\/cx\/csat.html\">CSAT\uff08Customer Satisfaction Score<\/a>\uff09\u3068\u3044\u3063\u305f\u6307\u6a19\u306e\u8ffd\u8de1\u3068\u5206\u6790\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3082\u3057\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3067\u305d\u306e\u6210\u529f\u3092\u624b\u306b\u5165\u308c\u305f\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u305d\u308c\u304c\u52b9\u7387\u7684\u306b\u884c\u3048\u308b\u3088\u3046\u306b\u3059\u308b\u305f\u3081\u3001\u8cea\u554f\u30d7\u30ed\u3092\u4fe1\u983c\u3057\u3066\u304f\u3060\u3055\u3044\u3002 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-service\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c4\u30fc\u30eb\u3084<\/a>CRM\u3092\u542b\u3080\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u6d3b\u7528\u3057\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u81ea\u52d5\u5316\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u306e\u305f\u3081\u306b\u3001\u6307\u6a19\u3092\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u3092\u5fb9\u5e95\u3057\u3066\u3044\u307e\u3059\uff1a<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306f\u30b9\u30e0\u30fc\u30ba\u306a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3067\u79fb\u52d5\u3057\u3066\u3044\u307e\u3059\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u88fd\u54c1\u306f\u5b9a\u671f\u7684\u306b\u4f7f\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u554f\u984c\u3092\u5148\u53d6\u308a\u3057\u3066\u3001\u672a\u7136\u306b\u9632\u3050\u3002<\/span><\/li>\n<\/ol>\n<h2><b>\u306a\u305cQuestionPro Customer success\u306a\u306e\u304b\uff1f<\/b><\/h2>\n<p><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306f\u3001SaaS\u3084B2B\u306e\u4e16\u754c\u306b\u304a\u3051\u308b\u305d\u306e\u3088\u3046\u306a\u30b2\u30fc\u30e0\u30c1\u30a7\u30f3\u30b8\u30e3\u30fc\u306e1\u3064\u3067\u3059\u3002 \u9867\u5ba2\u306e\u6210\u529f\u306f\u3001\u9867\u5ba2\u306e\u671f\u5f85\u3001\u6587\u5316\u7684\u50be\u5411\u3001\u305d\u3057\u3066\u305d\u308c\u306b\u5fdc\u3058\u3066\u5909\u5316\u3059\u308b\u81ea\u5206\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3088\u3063\u3066\u6e2c\u3089\u308c\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30af\u30a8\u30b9\u30c1\u30e7\u30f3\u30d7\u30ed\u3067\u306f\u3001\u304a\u5ba2\u69d8\u304c\u5f53\u793e\u306e\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u4e2d\u3067\u3001\u671f\u5f85\u3059\u308b\u7d50\u679c\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308c\u3070\u5065\u5eb7\u3067\u3042\u308b\u3068\u8003\u3048\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5f53\u793e\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u30a8\u30af\u30bb\u30eb\u3001PDF\u3001\u30ef\u30fc\u30c9\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u65b9\u6cd5\u3067\u30c7\u30fc\u30bf\u3092\u53d6\u5f97\u3057\u3001\u81ea\u793e\u88fd\u54c1\u306e\u6bd4\u8f03\u3084\u4f5c\u696d\u3092\u884c\u3046\u305f\u3081\u306e\u591a\u304f\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\">QuestionPro CX\u3067\u306f<\/a>\u3001\u65b0\u6a5f\u80fd\u306e\u63a8\u5968\u3001\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306e\u63d0\u6848\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3084\u8a8d\u5b9a\u8cc7\u683c\u306e\u63d0\u4f9b\u3001\u6210\u529f\u306e\u304a\u795d\u3044\u306a\u3069\u3001\u9867\u5ba2\u3068\u5bfe\u8a71\u3059\u3079\u304d\u5206\u6790\u65b9\u6cd5\u3092\u5e38\u306b\u7528\u610f\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button><br \/>\n<\/a>       <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button><br \/>\n<\/a><\/p>\n<p><strong>\u8457\u8005<\/strong>\u7d39\u4ecb\u30de\u30e6\u30ea\u30fb\u30a4\u30a7\u30ef\u30ec\u3001\u30e9\u30af\u30a6\u30a3\u30f3\u30c0\u30fc\u30fb\u30b7\u30f3<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u3069\u3093\u306a\u30d3\u30b8\u30cd\u30b9\u3067\u3082\u3001\u512a\u5148\u9806\u4f4d\u304c\u7af6\u5408\u3059\u308b\u3053 [&hellip;]<\/p>\n","protected":false},"author":80,"featured_media":711394,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194,1188],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\uff1f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\u3001\u306a\u305c\u91cd\u8981\u306a\u306e\u304b | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u3001\u304a\u5ba2\u69d8\u304c\u7d44\u7e54\u3068\u4e00\u7dd2\u306b\u79c1\u305f\u3061\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u5f97\u3089\u308c\u308b\u4fa1\u5024\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306e\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8%e3%81%af%ef%bc%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\uff1f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\u3001\u306a\u305c\u91cd\u8981\u306a\u306e\u304b | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u3001\u304a\u5ba2\u69d8\u304c\u7d44\u7e54\u3068\u4e00\u7dd2\u306b\u79c1\u305f\u3061\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u5f97\u3089\u308c\u308b\u4fa1\u5024\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306e\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8%e3%81%af%ef%bc%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2022-05-26T00:45:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-05-25T17:45:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/05\/customer-success.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"992\" \/>\n\t<meta property=\"og:image:height\" content=\"594\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"QuestionPro Collaborators\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"QuestionPro Collaborators\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8%e3%81%af%ef%bc%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8%e3%81%af%ef%bc%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8\/\"},\"author\":{\"name\":\"QuestionPro Collaborators\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/7aa2dda02c16e540da9fb962ee929652\"},\"headline\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\uff1f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\u3001\u306a\u305c\u91cd\u8981\u306a\u306e\u304b\",\"datePublished\":\"2022-05-26T00:45:19+00:00\",\"dateModified\":\"2022-05-25T17:45:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8%e3%81%af%ef%bc%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8\/\"},\"wordCount\":28,\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#organization\"},\"articleSection\":[\"CX\",\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\"],\"inLanguage\":\"ja\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8%e3%81%af%ef%bc%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8%e3%81%af%ef%bc%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8\/\",\"name\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\uff1f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\u3001\u306a\u305c\u91cd\u8981\u306a\u306e\u304b | QuestionPro\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#website\"},\"datePublished\":\"2022-05-26T00:45:19+00:00\",\"dateModified\":\"2022-05-25T17:45:19+00:00\",\"description\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u3001\u304a\u5ba2\u69d8\u304c\u7d44\u7e54\u3068\u4e00\u7dd2\u306b\u79c1\u305f\u3061\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u5f97\u3089\u308c\u308b\u4fa1\u5024\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306e\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002\",\"breadcrumb\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8%e3%81%af%ef%bc%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8%e3%81%af%ef%bc%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8%e3%81%af%ef%bc%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u30db\u30fc\u30e0\",\"item\":\"https:\/\/www.questionpro.com\/blog\/ja\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u30ab\u30c6\u30b4\u30ea\u30fc\u306a\u3057\",\"item\":\"https:\/\/www.questionpro.com\/blog\/ja\/category\/%e3%82%ab%e3%83%86%e3%82%b4%e3%83%aa%e3%83%bc%e3%81%aa%e3%81%97\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\uff1f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\u3001\u306a\u305c\u91cd\u8981\u306a\u306e\u304b\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#website\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/\",\"name\":\"QuestionPro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.questionpro.com\/blog\/ja\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#organization\",\"name\":\"QuestionPro\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"contentUrl\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"caption\":\"QuestionPro\"},\"image\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/questionpro\",\"https:\/\/twitter.com\/questionpro\",\"https:\/\/www.linkedin.com\/company\/questionpro\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/7aa2dda02c16e540da9fb962ee929652\",\"name\":\"QuestionPro Collaborators\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/7c5e4f557ac4d597814687054d6305bc?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/7c5e4f557ac4d597814687054d6305bc?s=96&d=mm&r=g\",\"caption\":\"QuestionPro Collaborators\"},\"description\":\"Worldwide team of Content Creation specialists focusing on Research, CX, Workforce, Audience and Education.\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/author\/aldro\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\uff1f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\u3001\u306a\u305c\u91cd\u8981\u306a\u306e\u304b | QuestionPro","description":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u3001\u304a\u5ba2\u69d8\u304c\u7d44\u7e54\u3068\u4e00\u7dd2\u306b\u79c1\u305f\u3061\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u5f97\u3089\u308c\u308b\u4fa1\u5024\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306e\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8%e3%81%af%ef%bc%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8\/","og_locale":"ja_JP","og_type":"article","og_title":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\uff1f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\u3001\u306a\u305c\u91cd\u8981\u306a\u306e\u304b | QuestionPro","og_description":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u3001\u304a\u5ba2\u69d8\u304c\u7d44\u7e54\u3068\u4e00\u7dd2\u306b\u79c1\u305f\u3061\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u5f97\u3089\u308c\u308b\u4fa1\u5024\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306e\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002","og_url":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8%e3%81%af%ef%bc%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8\/","og_site_name":"QuestionPro","article_publisher":"https:\/\/www.facebook.com\/questionpro","article_published_time":"2022-05-26T00:45:19+00:00","article_modified_time":"2022-05-25T17:45:19+00:00","og_image":[{"width":992,"height":594,"url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/05\/customer-success.jpg","type":"image\/jpeg"}],"author":"QuestionPro Collaborators","twitter_card":"summary_large_image","twitter_creator":"@questionpro","twitter_site":"@questionpro","twitter_misc":{"\u57f7\u7b46\u8005":"QuestionPro Collaborators"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8%e3%81%af%ef%bc%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8\/#article","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8%e3%81%af%ef%bc%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8\/"},"author":{"name":"QuestionPro Collaborators","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/7aa2dda02c16e540da9fb962ee929652"},"headline":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\uff1f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\u3001\u306a\u305c\u91cd\u8981\u306a\u306e\u304b","datePublished":"2022-05-26T00:45:19+00:00","dateModified":"2022-05-25T17:45:19+00:00","mainEntityOfPage":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8%e3%81%af%ef%bc%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8\/"},"wordCount":28,"publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#organization"},"articleSection":["CX","\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8%e3%81%af%ef%bc%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8\/","url":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8%e3%81%af%ef%bc%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8\/","name":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\uff1f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\u3001\u306a\u305c\u91cd\u8981\u306a\u306e\u304b | QuestionPro","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#website"},"datePublished":"2022-05-26T00:45:19+00:00","dateModified":"2022-05-25T17:45:19+00:00","description":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u3001\u304a\u5ba2\u69d8\u304c\u7d44\u7e54\u3068\u4e00\u7dd2\u306b\u79c1\u305f\u3061\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u5f97\u3089\u308c\u308b\u4fa1\u5024\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306e\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002","breadcrumb":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8%e3%81%af%ef%bc%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8%e3%81%af%ef%bc%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8%e3%81%af%ef%bc%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%a8\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u30db\u30fc\u30e0","item":"https:\/\/www.questionpro.com\/blog\/ja\/"},{"@type":"ListItem","position":2,"name":"\u30ab\u30c6\u30b4\u30ea\u30fc\u306a\u3057","item":"https:\/\/www.questionpro.com\/blog\/ja\/category\/%e3%82%ab%e3%83%86%e3%82%b4%e3%83%aa%e3%83%bc%e3%81%aa%e3%81%97\/"},{"@type":"ListItem","position":3,"name":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\uff1f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\u3001\u306a\u305c\u91cd\u8981\u306a\u306e\u304b"}]},{"@type":"WebSite","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#website","url":"https:\/\/www.questionpro.com\/blog\/ja\/","name":"QuestionPro","description":"","publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.questionpro.com\/blog\/ja\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#organization","name":"QuestionPro","url":"https:\/\/www.questionpro.com\/blog\/ja\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/","url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","contentUrl":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","caption":"QuestionPro"},"image":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/questionpro","https:\/\/twitter.com\/questionpro","https:\/\/www.linkedin.com\/company\/questionpro\/"]},{"@type":"Person","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/7aa2dda02c16e540da9fb962ee929652","name":"QuestionPro Collaborators","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/7c5e4f557ac4d597814687054d6305bc?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/7c5e4f557ac4d597814687054d6305bc?s=96&d=mm&r=g","caption":"QuestionPro Collaborators"},"description":"Worldwide team of Content Creation specialists focusing on Research, CX, Workforce, Audience and Education.","url":"https:\/\/www.questionpro.com\/blog\/ja\/author\/aldro\/"}]}},"featured_image_src":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/05\/customer-success.jpg","featured_image_src_square":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/05\/customer-success.jpg","author_info":{"display_name":"QuestionPro Collaborators","author_link":"https:\/\/www.questionpro.com\/blog\/ja\/author\/aldro\/"},"_links":{"self":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/798848"}],"collection":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/users\/80"}],"replies":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/comments?post=798848"}],"version-history":[{"count":0,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/798848\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/media\/711394"}],"wp:attachment":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/media?parent=798848"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/categories?post=798848"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/tags?post=798848"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}