{"id":798996,"date":"2018-04-12T04:38:05","date_gmt":"2018-04-12T11:38:05","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e6%8e%a5%e5%ae%a2%e3%81%ae%e3%81%93%e3%81%a8%ef%bc%9a%e6%8e%a5%e5%ae%a2%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%82%b9%e3%82%ad%e3%83%ab%ef%bc%8b%e6%94%b9%e5%96%84%e3%81%ae%e3%83%92%e3%83%b3\/"},"modified":"2023-06-20T23:38:48","modified_gmt":"2023-06-20T23:38:48","slug":"%e6%8e%a5%e5%ae%a2%e3%81%ae%e3%81%93%e3%81%a8%ef%bc%9a%e6%8e%a5%e5%ae%a2%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%82%b9%e3%82%ad%e3%83%ab%ef%bc%8b%e6%94%b9%e5%96%84%e3%81%ae%e3%83%92%e3%83%b3","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e6%8e%a5%e5%ae%a2%e3%81%ae%e3%81%93%e3%81%a8%ef%bc%9a%e6%8e%a5%e5%ae%a2%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%82%b9%e3%82%ad%e3%83%ab%ef%bc%8b%e6%94%b9%e5%96%84%e3%81%ae%e3%83%92%e3%83%b3\/","title":{"rendered":"\u63a5\u5ba2\u306e\u3053\u3068\uff1a\u63a5\u5ba2\u3068\u306f\u4f55\u304b\u3001\u30b9\u30ad\u30eb\uff0b\u6539\u5584\u306e\u30d2\u30f3\u30c8"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u6210\u529f\u3059\u308b\u7d44\u7e54\u306e\u57fa\u790e\u3068\u306a\u308b\u3082\u306e\u3067\u3059\u3002 \u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u3084\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u6d3b\u52d5\u306a\u3069\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u3042\u3089\u3086\u308b\u5074\u9762\u3092\u88dc\u5b8c\u3059\u308b\u5b58\u5728\u3067\u3059\u3002<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f\u4f55\u304b\u3001\u305d\u306e\u91cd\u8981\u6027\u3001\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u306e\u305f\u3081\u306e\u30c8\u30c3\u30d7\u30b9\u30ad\u30eb\u3001\u3088\u308a\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u30d2\u30f3\u30c8\u3001\u305d\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u9055\u3044\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/cx\/why\/5-pillars.html\">\n  <span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/span>\n<\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n\n<p><i>\n  <span style=\"font-weight: 400;\">\u7121\u6599\u96fb\u5b50\u66f8\u7c4d\u306e\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3092\u304a\u5fd8\u308c\u306a\u304f\uff1a <\/span>\n<\/i><b>\n  <i>\u30cf\u30c3\u30ab\u30fc\u306e\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30ac\u30a4\u30c9<\/i>\n<\/b><i>\n  <span style=\"font-weight: 400;\">\u3053\u306e\u30ac\u30a4\u30c9\u306e\u6700\u5f8c\u306e\u65b9\u306b\u3042\u308a\u307e\u3059\uff01<\/span>\n<\/i><\/p>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f\uff1f<\/h2>\n\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f\u3001\u8cfc\u5165\u524d\u3001\u8cfc\u5165\u4e2d\u3001\u8cfc\u5165\u5f8c\u306e\u304a\u5ba2\u69d8\u306b\u63d0\u4f9b\u3059\u308b\u652f\u63f4\u306e\u3053\u3068\u3067\u3059\u3002 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400;\">\u7d44\u7e54\u6587\u5316\u3084\u30c7\u30b8\u30bf\u30eb\u5316\u306e\u30cb\u30fc\u30ba\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u8981\u7d20\u306b\u5fdc\u3058\u3066\u9867\u5ba2\u3068\u306e\u63a5\u70b9\u306b\u69cb\u9020\u3092\u6301\u305f\u305b\u308b\u3053\u3068\u3067\u3001\u826f\u3044\u9867\u5ba2\u4f53\u9a13\u304c\u69cb\u7bc9\u3055\u308c\u307e\u3059\u3002<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u3068\u63a5\u3059\u308b\u3055\u307e\u3056\u307e\u306a\u30d7\u30ed\u30bb\u30b9\u3092\u8abf\u6574\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u7d44\u7e54\u306e\u7d4c\u55b6\u8005\u3084\u305d\u306e\u4ed6\u306e\u5f93\u696d\u54e1\u304c\u591a\u5927\u306a\u6642\u9593\u3068\u52b4\u529b\u3092\u8cbb\u3084\u3059\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u4f8b\u3048\u3070 <\/span><a href=\"https:\/\/www.questionpro.com\/survey-templates\/customer-service-survey-template\/\">\n  <span style=\"font-weight: 400;\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u8abf\u67fb<\/span>\n<\/a><span style=\"font-weight: 400;\">\u30d6\u30e9\u30f3\u30c9\u306f\u3001\u9867\u5ba2\u3068\u63a5\u3059\u308b\u4e2d\u3067\u3001\u9867\u5ba2\u304c\u53d7\u3051\u305f\u30b5\u30fc\u30d3\u30b9\u306e\u30ec\u30d9\u30eb\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u306e\u8abf\u67fb\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u306e\u56f2\u3044\u8fbc\u307f\u3084\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u70b9\u306e\u6d17\u3044\u51fa\u3057\u306b\u6709\u52b9\u3067\u3059\u3002<\/span><\/p>\n\n<p class=\"has-text-align-center\"><span style=\"font-weight: 400;\">\u3082\u3063\u3068\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f\u3053\u3061\u3089 <\/span><a href=\"https:\/\/www.questionpro.com\/survey-templates\/client-evaluation-of-company-services\/\">\n  <span style=\"font-weight: 400;\">\u4f01\u696d\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u304b\u3089\u306e\u8a55\u4fa1\u30a2\u30f3\u30b1\u30fc\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/span>\n<\/a><\/p>\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">\u826f\u3044\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u91cd\u8981\u6027  <\/span><\/h2>\n\n<blockquote class=\"wp-block-quote\">\n<p class=\"has-text-align-left\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u90e8\u7f72\u3060\u3051\u3067\u306a\u304f\u3001\u4f1a\u793e\u5168\u4f53\u3067\u3042\u308b\u3079\u304d\u3067\u3059\u3002 &#8211; 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400;\">\u5fdc\u7b54\u901f\u5ea6\u306e\u9ad8\u901f\u5316<\/span><\/h3>3\/4\u306e\u304a\u5ba2\u69d8\u304c\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u554f\u3044\u5408\u308f\u305b\u3092\u3057\u305f\u5f8c\u30015\u5206\u4ee5\u5185\u306b\u56de\u7b54\u304c\u3042\u308b\u3053\u3068\u3092\u671f\u5f85\u3057\u3066\u3044\u308b\u3068\u3044\u3046\u5831\u544a\u304c\u3042\u308a\u307e\u3059\u3002 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style=\"font-weight: 400;\">\u6709\u80fd\u3067\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u6280\u8853\u7684\u306b\u9ad8\u5ea6\u306a\u88fd\u54c1\u3068\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306f\u3001\u7d44\u7e54\u306e\u6210\u529f\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002 \u69d8\u3005\u306a\u30ec\u30d9\u30eb\u306e\u30bf\u30fc\u30b2\u30c3\u30c8\u3068\u3064\u306a\u304c\u308b\u3053\u3068\u3067\u3001\u5e45\u5e83\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n\n<ul>\n<li><h3><span style=\"font-weight: 400;\">\u5404\u30b5\u30fc\u30d3\u30b9\u306e\u30ab\u30a6\u30f3\u30c8<\/span><\/h3><span style=\"font-weight: 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400;\">\u9867\u5ba2\u306f\u5e38\u306b\u5e78\u305b\u3067\u3042\u308b\u3053\u3068\u304c\u3001\u3088\u308a\u826f\u3044\u30d3\u30b8\u30cd\u30b9\u306e\u6e90\u3067\u3042\u308a\u3001\u7d44\u7e54\u3078\u306e\u5fe0\u8aa0\u5fc3\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u3001\u9867\u5ba2\u304c\u88fd\u54c1\u306e\u969c\u5bb3\u306b\u906d\u9047\u3059\u308b\u305f\u3073\u306b\u3001\u5feb\u9069\u306a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u958b\u767a\u3059\u308b\u3053\u3068\u306b\u7126\u70b9\u3092\u5f53\u3066\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u306a\u305c\u3001\u304a\u5ba2\u69d8\u306e\u5e78\u305b\u304c\u3001\u3088\u308a\u826f\u3044\u30d3\u30b8\u30cd\u30b9\u306e\u6e90\u306b\u306a\u308b\u306e\u304b\uff1f<\/h2>\n\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306f\u672c\u8cea\u7684\u306b\u3001\u3042\u306a\u305f\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u6700\u9ad8\u306e\u4f53\u9a13\u3092\u5f97\u308b\u3053\u3068\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002 \u307e\u305f\u3001\u554f\u3044\u5408\u308f\u305b\u3084\u30b5\u30dd\u30fc\u30c8\u306b\u95a2\u3057\u3066\u3082\u3001\u826f\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u671f\u5f85\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u4f01\u696d\u3078\u306e\u5fe0\u8aa0\u5fc3\u3092\u652f\u3048\u308b\u7406\u7531\u306e\u3072\u3068\u3064\u3067\u3059\u3002 \u5f7c\u3089\u304c\u6e80\u8db3\u3059\u308c\u3070\u3059\u308b\u307b\u3069\u3001\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u53d6\u5f15\u3092\u7d99\u7d9a\u3059\u308b\u53ef\u80fd\u6027\u306f\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n\n<ul>\n<li><h3><span style=\"font-weight: 400;\">\u53e3\u30b3\u30df\u3092\u4e0a\u624b\u306b\u6d3b\u7528\u3059\u308b<\/span><\/h3><span style=\"font-weight: 400;\">\u53e3\u30b3\u30df\u306f\u3001\u3069\u3093\u306a\u5e02\u5834\u3067\u3082\u7259\u57ce\u3092\u7bc9\u304f\u305f\u3081\u306e\u5f37\u529b\u306a\u30c4\u30fc\u30eb\u3067\u3059\u3002 \u6e80\u8db3\u3057\u305f\u304a\u5ba2\u3055\u307e\u306f\u5fc5\u305a\u63a5\u5ba2\u4f53\u9a13\u3092\u8a9e\u308a\u3001\u305d\u306e\u53cb\u4eba\u3084\u304a\u5ba2\u3055\u307e\u304c\u7d44\u7e54\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u8208\u5473\u3092\u793a\u3059\u3053\u3068\u3067\u3001\u58f2\u4e0a\u30a2\u30c3\u30d7\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><br\/><br\/><span style=\"font-weight: 400;\">\u7d44\u7e54\u3067\u306f <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/net-promoter-score-calculation\/\">\n  <span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u306e\u7b97\u51fa<\/span>\n<\/a><span style=\"font-weight: 400;\">\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u306bNPS\u306e\u8a2d\u554f\u3092\u542b\u3081\u308b\u3053\u3068\u3067\u7b97\u51fa\u3067\u304d\u307e\u3059\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e9%a1%a7%e5%ae%a2%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e3%81%a8%e3%81%af\/\">\n  <span style=\"font-weight: 400;\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3<\/span>\n<\/a><span style=\"font-weight: 400;\">\u3068\u30d6\u30e9\u30f3\u30c9\u30b7\u30a7\u30a2\u30e9\u30d3\u30ea\u30c6\u30a3\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u8abf\u67fb\u3067\u3059\u3002<\/span><\/li>\n<\/ul>\n\n<ul>\n<li><h3><span style=\"font-weight: 400;\">\u958b\u767a\u3057\u305f\u6280\u8853\u306e\u5b9f\u88c5<\/span><\/h3><span style=\"font-weight: 400;\">\u6280\u8853\u306e\u9032\u6b69\u306b\u3088\u308a\u3001\u7d44\u7e54\u306f\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3057\u305f\u308a\u3001\u7dad\u6301\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u5bb9\u6613\u306b\u306a\u308a\u307e\u3057\u305f\u3002 \u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%aa%e3%83%b3%e3%83%a9%e3%82%a4%e3%83%b3%e3%82%a2%e3%83%b3%e3%82%b1%e3%83%bc%e3%83%88%e3%80%82%e3%82%a2%e3%83%b3%e3%82%b1%e3%83%bc%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%81%9d\/\">\n  <span style=\"font-weight: 400;\">\u30aa\u30f3\u30e9\u30a4\u30f3\u8abf\u67fb<\/span>\n<\/a><span style=\"font-weight: 400;\">\u3092\u6d3b\u7528\u3057\u3001\u8cfc\u5165\u524d\u30fb\u8cfc\u5165\u4e2d\u30fb\u8cfc\u5165\u5f8c\u306e\u7d99\u7d9a\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n\n<ul>\n<li><h3><span style=\"font-weight: 400;\">\u6642\u9593\u3092\u30ad\u30fc\u30d5\u30a1\u30af\u30bf\u30fc\u3068\u3057\u3066\u8003\u616e\u3059\u308b<\/span><\/h3><span style=\"font-weight: 400;\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3068\u306e\u826f\u597d\u306a\u95a2\u4fc2\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3059\u8981\u7d20\u304c\u300c\u6642\u9593\u300d\u3067\u3059\u3002 \u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u76f8\u624b\u306e\u554f\u984c\u3092\u7d20\u65e9\u304f\u89e3\u6c7a\u3057\u3001\u76f8\u624b\u306e\u6642\u9593\u3092\u5c0a\u91cd\u3057\u3001\u30c8\u30e9\u30d6\u30eb\u3092\u89e3\u6c7a\u3059\u308b\u624b\u52a9\u3051\u3092\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/span><\/li>\n<\/ul>\n\n<p><span style=\"font-weight: 400;\">\u512a\u308c\u305f\u63a5\u5ba2\u30b9\u30ad\u30eb\u306f\u3001\u98db\u8e8d\u7684\u306b\u5411\u4e0a\u3057\u305f\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u4f8b\u3048\u3070\u3001\u30ec\u30b9\u30c8\u30e9\u30f3\u306b\u884c\u304f\u305f\u3073\u306b\u3001\u3068\u3066\u3082\u91cd\u8981\u306a\u8b70\u8ad6\u304c\u4ea4\u308f\u3055\u308c\u307e\u3059\uff1a\u63a5\u5ba2\u306e\u826f\u3057\u60aa\u3057\u306f\uff1f  <\/span><span style=\"font-weight: 400;\">\u7ba1\u7406\u8005\u304c\u4ed5\u69d8\u306b\u6ce8\u610f\u3057\u305f\u304b\u3069\u3046\u304b\u3001\u3042\u308b\u3044\u306f\u3001\u304a\u5ba2\u69d8\u304c\u6e29\u304b\u3044\u6c34\u3092\u6c42\u3081\u305f\u306e\u306b\u51b7\u305f\u3044\u6c34\u304c\u51fa\u3055\u308c\u305f\u3068\u3053\u308d\u306f\uff1f<\/span><\/p>\n\n<h2 class=\"wp-block-heading\">\u63a5\u5ba2\u306e\u7a2e\u985e<\/h2>\n\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u306f\u3001\u305d\u308c\u304c\u63d0\u4f9b\u3059\u308b\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u4fa1\u3092\u8a08\u7b97\u3057\u307e\u3059\u3002 \u9867\u5ba2\u3068\u305d\u306e\u30cb\u30fc\u30ba\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306b\u6210\u529f\u3057\u305f\u4f01\u696d\u306e\u591a\u304f\u306f\u3001\u5805\u7262\u306a\u9867\u5ba2\u8abf\u67fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/cx\/\">\n  <span style=\"font-weight: 400;\">\u9867\u5ba2\u8abf\u67fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/span>\n<\/a><span style=\"font-weight: 400;\"> \u3092\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u3068\u3059\u308b\u4eba\u305f\u3061\u306b\u5b9a\u671f\u7684\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u3002 \u3053\u306e\u3088\u3046\u306a\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u9ad8\u5ea6\u306a\u5206\u6790\u3092\u7528\u3044\u305f\u5305\u62ec\u7684\u306a\u8abf\u67fb\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u3001\u3088\u308a\u9867\u5ba2\u5fd7\u5411\u306e\u5f37\u3044\u4f01\u696d\u306b\u306a\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306b\u3088\u3063\u3066\u3001\u7d44\u7e54\u304b\u3089\u671f\u5f85\u3055\u308c\u308b\u652f\u63f4\u306f\u69d8\u3005\u3067\u3059\u3002 \u5927\u304d\u304f\u5206\u3051\u30665\u7a2e\u985e\u3042\u308a\u307e\u3059\uff1a<\/span><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"992\" height=\"799\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/04\/types-of-customer-service.jpg\" alt=\"\" class=\"wp-image-421832\"\/><\/figure>\n\n<ul>\n<li><h3><span style=\"font-weight: 400;\">\u6f5c\u5728\u9867\u5ba2\u306b\u5bfe\u3059\u308b\u652f\u63f4<\/span><\/h3><span style=\"font-weight: 400;\">\u6f5c\u5728\u9867\u5ba2\u3068\u306f\u3001\u9867\u5ba2\u3067\u306f\u306a\u3044\u304c\u3001\u4f01\u696d\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u4e0a\u3067\u9023\u7d61\u5148\u3092\u63d0\u4f9b\u3057\u305f\u308a\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30c1\u30e3\u30c3\u30c8\u3067\u55b6\u696d\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306b\u9023\u7d61\u3057\u305f\u308a\u3001\u96fb\u8a71\u3084\u5bfe\u9762\u3067\u306e\u30aa\u30d5\u30e9\u30a4\u30f3\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u884c\u3046\u306a\u3069\u3057\u3066\u3001\u88fd\u54c1\/\u30b5\u30fc\u30d3\u30b9\u306b\u8208\u5473\u3092\u793a\u3057\u305f\u4eba\u306e\u3053\u3068\u3067\u3059\u3002 \u3053\u308c\u3089\u306e\u6f5c\u5728\u9867\u5ba2\u306f\u3001\u30bb\u30fc\u30eb\u30b9\u30d5\u30a1\u30cd\u30eb\u306e\u7b2c\u4e00\u5c64\u3092\u5f62\u6210\u3057\u3001\u5f7c\u3089\u3092\u8cfc\u5165\u8005\u306b\u5909\u3048\u308b\u305f\u3081\u306b\u7d76\u3048\u9593\u306a\u3044\u652f\u63f4\u3092\u5fc5\u8981\u3068\u3057\u307e\u3059\u3002<\/span><br\/><br\/><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306f\u3001\u3053\u306e\u3088\u3046\u306a\u6f5c\u5728\u7684\u306a\u8cfc\u5165\u8005\u306b\u3001\u88fd\u54c1\/\u30b5\u30fc\u30d3\u30b9\u306b\u4f55\u3092\u671f\u5f85\u3059\u308c\u3070\u3088\u3044\u304b\u3092\u77e5\u3063\u3066\u3082\u3089\u3046\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 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400;\">\u65b0\u3057\u3044\u9867\u5ba2\u304c\u88fd\u54c1\/\u30b5\u30fc\u30d3\u30b9\u306e\u6a5f\u80fd\u3092\u8aac\u660e\u3059\u308b\u305f\u3081\u306b\u6642\u9593\u3092\u6295\u8cc7\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306f\u3001\u307b\u3068\u3093\u3069\u306e\u9867\u5ba2\u3068\u3088\u308a\u89aa\u5bc6\u306a\u95a2\u4fc2\u3092\u7bc9\u304f\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n\n<ul>\n<li><h3><span style=\"font-weight: 400;\">\u885d\u52d5\u7684\u306a\u304a\u5ba2\u3055\u307e\u3078\u306e\u3054\u6307\u5c0e<\/span><\/h3><span style=\"font-weight: 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400;\">\u3053\u306e\u3088\u3046\u306a\u9867\u5ba2\u306f\u3001\u7d44\u7e54\u306e\u30ea\u30bd\u30fc\u30b9\u306b\u8a18\u8f09\u3055\u308c\u3066\u3044\u308b\u4fa1\u683c\u3067\u8cfc\u5165\u3059\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u3042\u308b\u4fa1\u683c\u5e2f\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u306f\u3001\u5fc5\u305a\u4f55\u304b\u30d7\u30e9\u30b9\u30a2\u30eb\u30d5\u30a1\u306e\u8981\u7d20\u3092\u6c42\u3081\u3066\u3044\u308b\u306f\u305a\u3067\u3059\u3002 \u4ee5\u524d\u3001\u5272\u5f15\u4fa1\u683c\u3067\u8cfc\u5165\u3057\u305f\u3053\u3068\u304c\u3042\u308b\u5834\u5408\u3001\u5272\u5f15\u3092\u5229\u7528\u3067\u304d\u306a\u3051\u308c\u3070\u3001\u540c\u3058\u5546\u54c1\u3092\u8cfc\u5165\u3057\u306a\u3044\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3067\u3059\u3002<\/span><br\/><br\/><span style=\"font-weight: 400;\">\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306f\u3001\u305d\u306e\u3088\u3046\u306a\u304a\u5ba2\u69d8\u306b\u7d0d\u5f97\u3057\u3066\u8cb7\u3063\u3066\u3044\u305f\u3060\u304f\u305f\u3081\u306b\u3001\u5e38\u306b\u88fd\u54c1\u306b\u4ed8\u52a0\u4fa1\u5024\u3092\u3064\u3051\u3066\u3044\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u30af\u30fc\u30dd\u30f3\u30b3\u30fc\u30c9\u3084\u305d\u306e\u4ed6\u306e\u7279\u5178\u306b\u95a2\u3059\u308b\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3002 \u304a\u5ba2\u3055\u307e\u304c\u76f4\u9762\u3059\u308b\u3042\u3089\u3086\u308b\u554f\u984c\u306b\u5bfe\u5fdc\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u304a\u5ba2\u3055\u307e\u3092\u3088\u308a\u9577\u304f\u305d\u306e\u7d44\u7e54\u306b\u3068\u3069\u307e\u3089\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n\n<ul>\n<li><h3><span style=\"font-weight: 400;\">\u5fe0\u81e3\u8535\u3092\u5fdc\u63f4\u3059\u308b<\/span><\/h3><span style=\"font-weight: 400;\">\u3053\u3046\u3057\u305f\u304a\u5ba2\u69d8\u306f\u3001\u4fe1\u983c\u3067\u304d\u308b\u53e3\u30b3\u30df\u306e\u767a\u4fe1\u6e90\u3068\u306a\u308a\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u9867\u5ba2\u3068\u5b9a\u671f\u7684\u306b\u8a71\u3092\u3059\u308b\u3053\u3068\u3067\u3001\u5f7c\u3089\u304c\u7d44\u7e54\u306e\u88fd\u54c1\/\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u3069\u3046\u8003\u3048\u3066\u3044\u308b\u306e\u304b\u3001\u5f7c\u3089\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u80cc\u666f\u3092\u7406\u89e3\u3059\u308b\u3002<\/span><br\/><br\/><span style=\"font-weight: 400;\">\u540c\u3058\u7d44\u7e54\u304b\u3089\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8cfc\u5165\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u5927\u304d\u304f\u8ca2\u732e\u3059\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u306e\u3067\u3059\u3002 \u305d\u3057\u3066\u3001\u305d\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u53cb\u4eba\u3084\u5bb6\u65cf\u306b\u52e7\u3081\u3001\u305d\u308c\u304c\u30d3\u30b8\u30cd\u30b9\u306e\u6e90\u3068\u306a\u308b\u3002<\/span><\/li>\n<\/ul>\n\n<p><span style=\"font-weight: 400;\">\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e\u5f79\u5272\u306f\u3001\u5358\u306b\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\/\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3068\u306e\u7a4d\u6975\u7684\u306a\u95a2\u308f\u308a\u3092\u901a\u3057\u3066\u3001\u9867\u5ba2\u306e\u7dad\u6301\u3068\u6210\u9577\u3092\u78ba\u4fdd\u3059\u308b\u3068\u3044\u3046\u91cd\u8981\u306a\u5f79\u5272\u3092\u62c5\u3063\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u5f7c\u3089\u306e\u7d4c\u9a13\u3092\u3082\u3068\u306b\u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a3\u3092\u4f5c\u6210\u3057\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3084\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3092\u901a\u3058\u3066\u56de\u89a7\u3059\u308b\u3002 \u3053\u306e\u3088\u3046\u306a\u304a\u5ba2\u69d8\u3092\u30ed\u30a4\u30e4\u30eb\u30d0\u30a4\u30e4\u30fc\u306b\u3059\u308b\u305f\u3081\u306b\u884c\u3063\u305f\u624b\u9806\u3092\u3001\u4ed6\u306e\u304a\u5ba2\u69d8\u306b\u3082\u9069\u7528\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n\n<p><b>\u4e2d\u9014\u534a\u7aef\uff1f \u304a\u3081\u3067\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002 <\/b><span style=\"font-weight: 400;\">\u5e78\u3044\u306a\u3053\u3068\u306b\u3001\u3042\u306a\u305f\u306f\u4eca\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u77e5\u3063\u3066\u3044\u307e\u3059\u3002 \u30cf\u30c3\u30ab\u30fc\u30ba\u30ac\u30a4\u30c9\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u304c\u4f01\u696d\u306e\u6210\u9577\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u3092\u89e3\u8aac\u3057\u305f\u7121\u6599\u96fb\u5b50\u66f8\u7c4d\u3067\u3059\u3002<\/span><\/p>\n\n<p class=\"has-text-align-center\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/ebook\/hackers-guide-to-customer-experience.html\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u7121\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/strong><\/a><\/span><\/p>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u30fb\u30c1\u30e3\u30cd\u30eb\u306e\u7a2e\u985e<\/h2>\n\n<p><span style=\"font-weight: 400;\">\u6d88\u8cbb\u8005\u4e3b\u5c0e\u306e\u73fe\u4ee3\u793e\u4f1a\u306b\u304a\u3044\u3066\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306e\u91cd\u8981\u6027\u306f\u3001\u7d1b\u308c\u3082\u306a\u304f\u304b\u3064\u3066\u306a\u3044\u307b\u3069\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002 \u4f01\u696d\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30b5\u30fc\u30d3\u30b9\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u9867\u5ba2\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\uff1a<\/span><\/p>\n\n<ul>\n<li><h3><span style=\"font-weight: 400;\">\u96fb\u8a71\u756a\u53f7<\/span><\/h3><span style=\"font-weight: 400;\">\u591a\u304f\u306e\u4f01\u696d\u3067\u306f\u3001\u96fb\u8a71\u30b5\u30dd\u30fc\u30c8\u306f\u4e3b\u8981\u306a\u30b5\u30dd\u30fc\u30c8\u3067\u3042\u308b\u3068\u8003\u3048\u3089\u308c\u3066\u3044\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306f\u3001\u540c\u793e\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30db\u30c3\u30c8\u30e9\u30a4\u30f3\u306b\u9023\u7d61\u3057\u3001\u62c5\u5f53\u8005\u3068\u8a71\u3057\u3066\u3001\u8cea\u554f\u3084\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u751f\u8eab\u306e\u4eba\u9593\u3068\u306e\u4f1a\u8a71\u3092\u597d\u307e\u308c\u308b\u304a\u5ba2\u69d8\u306b\u597d\u8a55\u3067\u3059\u3002<\/span><br\/><br\/><span style=\"font-weight: 400;\">\u30e6\u30fc\u30b6\u30fc\u306e\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u3001\u62c5\u5f53\u8005\u306f\u5e38\u306b\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u8a00\u8449\u3092\u96fb\u8a71\u53e3\u3067\u8a71\u3059\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n\n<ul>\n<li><h3><span style=\"font-weight: 400;\">\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8<\/span><\/h3><span style=\"font-weight: 400;\">\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u6700\u8fd1\u3001\u30d3\u30b8\u30cd\u30b9\u30b5\u30a4\u30c8\u3067\u3082\u3088\u304f\u898b\u304b\u3051\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u6a5f\u80fd\u3067\u3059\u3002 \u666e\u53ca\u304c\u9032\u3093\u3067\u3044\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u304a\u5ba2\u69d8\u304b\u3089\u898b\u3066\u3082\u975e\u5e38\u306b\u9b45\u529b\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u306e\u9078\u629e\u80a2\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002 \u96fb\u8a71\u3067\u5f85\u305f\u3055\u308c\u308b\u306e\u304c\u5acc\u306a\u304a\u5ba2\u3055\u307e\u306b\u3088\u304f\u9078\u3070\u308c\u3066\u3044\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u3059\u3002<\/span><br\/><br\/><span style=\"font-weight: 400;\">\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u3067\u753b\u50cf\u306e\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3092\u53ef\u80fd\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5bb9\u6613\u306b\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u8a3a\u65ad\u3068\u554f\u984c\u89e3\u6c7a\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n\n<ul>\n<li><h3><span style=\"font-weight: 400;\">\u96fb\u5b50\u30e1\u30fc\u30eb<\/span><\/h3><span style=\"font-weight: 400;\">\u30e1\u30fc\u30eb\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3084\u96fb\u8a71\u30b5\u30dd\u30fc\u30c8\u306b\u6bd4\u3079\u3066\u30b9\u30d4\u30fc\u30c9\u304c\u9045\u3044\u306e\u3067\u3001\u554f\u984c\u89e3\u6c7a\u306b\u6642\u9593\u304c\u304b\u304b\u308b\u3002 \u30e1\u30fc\u30eb\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u3068\u9577\u304f\u4f1a\u8a71\u3059\u308b\u6642\u9593\u304c\u306a\u304f\u3001\u90fd\u5408\u306e\u826f\u3044\u6642\u306b\u30e1\u30fc\u30eb\u3092\u8aad\u307f\u305f\u3044\u3068\u3044\u3046\u5fd9\u3057\u3044\u65b9\u306b\u6700\u9069\u3067\u3059\u3002<\/span><br\/><br\/>R<span style=\"font-weight: 400;\">\u591a\u304f\u306e\u304a\u5ba2\u3055\u307e\u306f\u3001\u6c17\u8efd\u306a\u30e1\u30fc\u30eb\u30b5\u30dd\u30fc\u30c8\u3092\u5e0c\u671b\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u5fd8\u308c\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002 \u60aa\u3044\u77e5\u3089\u305b\u3092\u4f1d\u3048\u308b\u3068\u304d\u306f\u3001\u901a\u5e38\u3001\u3088\u308a\u30d5\u30a9\u30fc\u30de\u30eb\u306a\u30c8\u30fc\u30f3\u3067\u4f1d\u3048\u308b\u306e\u304c\u3088\u3044\u3067\u3057\u3087\u3046\u3002<\/span><\/li>\n<\/ul>\n\n<ul>\n<li><h3><span style=\"font-weight: 400;\">\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2<\/span><\/h3><span style=\"font-weight: 400;\">Twitter\u3001Facebook\u3001Instagram\u306a\u3069\u306e\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30e3\u30cd\u30eb\u3068\u3057\u3066\u4eba\u6c17\u3092\u535a\u3057\u3066\u3044\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306f\u30c0\u30a4\u30ec\u30af\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u3084\u516c\u958b\u6295\u7a3f\u3092\u901a\u3058\u3066\u4f01\u696d\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u3092\u53d6\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u4f01\u696d\u306e\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30c1\u30fc\u30e0\u306f\u5fc5\u8981\u306a\u30b5\u30dd\u30fc\u30c8\u3084\u652f\u63f4\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><br\/><br\/><span style=\"font-weight: 400;\">\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30b5\u30dd\u30fc\u30c8\u306e\u5c02\u7528\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u3084\u9867\u5ba2\u5c64\u306b\u3088\u3063\u3066\u306f\u6709\u52b9\u3067\u3059\u3002<\/span><\/li>\n<\/ul>\n\n<ul>\n<li><h3><span style=\"font-weight: 400;\">\u30d3\u30c7\u30aa\u30c1\u30e3\u30c3\u30c8<\/span><\/h3><span style=\"font-weight: 400;\">\u30d3\u30c7\u30aa\u30c1\u30e3\u30c3\u30c8\u306f\u3001\u304a\u5ba2\u69d8\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306e\u30d3\u30c7\u30aa\u901a\u8a71\u3092\u5bb9\u6613\u306b\u3057\u307e\u3059\u3002 \u3053\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u306f\u3001\u96e3\u3057\u3044\u30c6\u30fc\u30de\u3092\u8996\u899a\u7684\u306b\u4f1d\u3048\u308b\u306e\u306b\u975e\u5e38\u306b\u6709\u52b9\u3067\u3059\u3002<\/span><br\/><br\/><span style=\"font-weight: 400;\">\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u306b\u914d\u616e\u3057\u3066\u3001\u7aef\u672b\u306e\u30ab\u30e1\u30e9\u3092\u901a\u3057\u3066\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u898b\u3066\u3082\u3089\u3046\u3053\u3068\u3092\u8e8a\u8e87\u3055\u308c\u308b\u304a\u5ba2\u69d8\u3082\u3044\u3089\u3063\u3057\u3083\u3044\u307e\u3059\u3002 \u30b5\u30dd\u30fc\u30c8\u30bb\u30c3\u30b7\u30e7\u30f3\u306e\u5f8c\u3001\u30ab\u30e1\u30e9\u6620\u50cf\u306f\u5207\u65ad\u3055\u308c\u3001\u30d7\u30ed\u30bb\u30b9\u306f\u5b89\u5168\u3067\u3042\u308b\u3053\u3068\u3092\u304a\u5ba2\u69d8\u306b\u518d\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/li>\n<\/ul>\n\n<ul>\n<li><h3><span style=\"font-weight: 400;\">Self-Service<\/span><\/h3><span style=\"font-weight: 400;\">Self-service channels are increasingly popular since customers frequently choose to solve their problems or discover answers to their questions independently. This channel can come in many shapes, including interactive chatbots, video tutorials, online knowledge bases, and FAQs.<\/span><br><br>Businesses that invest in self-service should expect more customers to solve problems independently, reducing support costs and ticket volumes. Companies must ensure their resources are helpful, relevant, trustworthy, and easy to find to offer excellent customer service<br><br><span style=\"font-weight: 400;\">Let&#8217;s examine the specific factors that draw a customer to self-service options.<\/span>\n<ul>\n<li><span style=\"font-weight: 400;\">\u5229\u4fbf\u6027\uff1a\u9069\u5207\u306b\u8a2d\u8a08\u3055\u308c\u305f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30fb\u30ea\u30bd\u30fc\u30b9\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u3092\u5f85\u3064\u3053\u3068\u306a\u304f\u3001\u9867\u5ba2\u304c\u554f\u984c\u3092\u8a3a\u65ad\u3057\u89e3\u6c7a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">\u6e80\u8db3\u611f\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\uff1a\u591a\u304f\u306e\u6d88\u8cbb\u8005\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u306a\u3057\u3067\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u3053\u3068\u3092\u9ad8\u304f\u8a55\u4fa1\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">\u5b66\u7fd2\u3059\u308b\u3053\u3068\uff1a\u77e5\u8b58\u30d9\u30fc\u30b9\u306e\u3088\u3046\u306a\u6280\u8853\u306f\u3001\u6d88\u8cbb\u8005\u306e\u554f\u984c\u89e3\u6c7a\u3092\u652f\u63f4\u3057\u3001\u5c06\u6765\u7684\u306b\u6709\u76ca\u3068\u306a\u308b\u53ef\u80fd\u6027\u306e\u3042\u308b\u30c8\u30d4\u30c3\u30af\u306b\u3064\u3044\u3066\u6d88\u8cbb\u8005\u3092\u6559\u80b2\u3059\u308b\u3082\u306e\u3067\u3059\u3002<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n<p>\u305d\u308c\u305e\u308c\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u306f\u9577\u6240\u3068\u77ed\u6240\u304c\u3042\u308b\u305f\u3081\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u3055\u307e\u3056\u307e\u306a\u8981\u6c42\u3084\u597d\u307f\u306b\u5408\u308f\u305b\u3066\u3001\u30b5\u30fc\u30d3\u30b9\u30c1\u30e3\u30cd\u30eb\u306e\u9078\u629e\u80a2\u3092\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u30a8\u30f3\u30d1\u30ef\u30fc\u30e1\u30f3\u30c8<\/h2>\n\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30a8\u30f3\u30d1\u30ef\u30fc\u30e1\u30f3\u30c8\u3068\u306f\u3001\u62c5\u5f53\u8005\u304c\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3084\u7d4c\u9a13\u306b\u57fa\u3065\u3044\u305f\u9069\u5207\u306a\u5224\u65ad\u304c\u3067\u304d\u308b\u3088\u3046\u3001\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u304c\u4fe1\u983c\u3059\u308b\u3053\u3068\u3067\u3059\u3002 \u62c5\u5f53\u8005\u306e\u30a8\u30f3\u30d1\u30ef\u30fc\u30e1\u30f3\u30c8\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u62c5\u5f53\u8005\u304c\u6301\u3064\u77e5\u8b58\u3084\u30b9\u30ad\u30eb\u3092\u304a\u5ba2\u69d8\u3068\u306e\u5bfe\u8a71\u306b\u6d3b\u304b\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u793e\u54e1\u306f\u3053\u306e\u72ec\u7acb\u6027\u306b\u3088\u3063\u3066\u3001\u3088\u308a\u52b9\u7387\u7684\u306b\u4ed5\u4e8b\u3092\u3057\u3001\u3088\u308a\u5275\u9020\u7684\u306b\u306a\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u529b\u3092\u5f15\u304d\u51fa\u3059\u306b\u306f\uff1f<\/span><\/h3>\n\n<p><span style=\"font-weight: 400;\">\u4f01\u696d\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u62c5\u5f53\u8005\u306b\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30c4\u30fc\u30eb\u3001\u30ea\u30bd\u30fc\u30b9\u3001\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002 \u3053\u3053\u3067\u306f\u3001\u5f7c\u3089\u306b\u529b\u3092\u4e0e\u3048\u308b\u305f\u3081\u306e\u65b9\u6cd5\u3092\u3044\u304f\u3064\u304b\u7d39\u4ecb\u3057\u307e\u3059\uff1a<\/span><\/p>\n\n<ul>\n<li><b>\u30ea\u30bd\u30fc\u30b9\u3092\u63d0\u4f9b\u3059\u308b\uff1a  <\/b><span style=\"font-weight: 400;\">\u88fd\u54c1\u77e5\u8b58\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u3001\u30b5\u30dd\u30fc\u30c8\u30c4\u30fc\u30eb\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306a\u3069\u304c\u542b\u307e\u308c\u307e\u3059\u3002 \u96fb\u8a71\u3084\u30d1\u30bd\u30b3\u30f3\u3001\u30e1\u30e2\u5e33\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u30c4\u30fc\u30eb\u306a\u3069\u3092\u4e0a\u624b\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4ee3\u8868\u8005\u306f\u3088\u308a\u52b9\u7387\u7684\u306b\u4ed5\u4e8b\u3092\u9032\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n\n\n\n<li><b>\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u63d0\u4f9b\u3059\u308b\uff1a<\/b><span style=\"font-weight: 400;\">\u4ee3\u8868\u8005\u306f\u3001\u4f1a\u793e\u306e\u96fb\u8a71\u3001\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3001\u305d\u306e\u4ed6\u62c5\u5f53\u696d\u52d9\u306b\u5fc5\u8981\u306a\u3042\u3089\u3086\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u6d3b\u7528\u306b\u3064\u3044\u3066\u3001\u7d4c\u55b6\u9663\u304b\u3089\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n\n\n\n<li><b>\u60c5\u5831\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3092\u63d0\u4f9b\u3059\u308b\uff1a<\/b><span style=\"font-weight: 400;\"> \u52b9\u679c\u7684\u3067\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u306f\u3001\u9867\u5ba2\u306e\u30c7\u30fc\u30bf\u3068\u60c5\u5831\u304c\u5fc5\u8981\u3067\u3059\u3002 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\u5b9a\u671f\u7684\u306a\u5f93\u696d\u54e1\u306e\u696d\u7e3e\u8a55\u4fa1\u30011\u5bfe1\u306e\u30b3\u30fc\u30c1\u30f3\u30b0\u3001\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7\u3001\u5c02\u9580\u80fd\u529b\u958b\u767a\u3092\u5b9f\u65bd\u3057\u3001\u5f93\u696d\u54e1\u306e\u80fd\u529b\u3092\u9ad8\u3081\u308b\u3002<\/span><\/li>\n\n\n\n<li><b>\u524d\u5411\u304d\u306a\u8077\u5834\u74b0\u5883\u3092\u80b2\u3080\uff1a<\/b><span style=\"font-weight: 400;\">\u30b9\u30c8\u30ec\u30b9\u3084\u4ed5\u4e8b\u91cf\u306e\u7ba1\u7406\u3001\u30c1\u30fc\u30e0\u30ef\u30fc\u30af\u3084\u30ef\u30fc\u30af\u30e9\u30a4\u30d5\u30d0\u30e9\u30f3\u30b9\u306e\u4fc3\u9032\u3001\u30b5\u30dd\u30fc\u30c8\u3084\u30ea\u30bd\u30fc\u30b9\u306e\u63d0\u4f9b\u306a\u3069\u3001\u30b5\u30fc\u30d3\u30b9\u30de\u30f3\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u30a8\u30f3\u30d1\u30ef\u30fc\u30e1\u30f3\u30c8\u306b\u3088\u308b\u30e1\u30ea\u30c3\u30c8<\/span><\/h3>\n\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u30a8\u30f3\u30d1\u30ef\u30fc\u30e1\u30f3\u30c8\u306f\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u69d8\u3005\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\uff1a<\/span><\/p>\n\n<ul>\n<li><b>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/b><span style=\"font-weight: 400;\">\u62c5\u5f53\u8005\u304c\u3088\u308a\u65e9\u304f\u3001\u3088\u308a\u52b9\u679c\u7684\u306b\u554f\u984c\u3092\u51e6\u7406\u3057\u3001\u304a\u5ba2\u69d8\u306e\u8981\u671b\u306b\u5fdc\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u30e6\u30fc\u30b6\u30fc\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/li>\n\n\n\n<li><b>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a<\/b><span style=\"font-weight: 400;\">\u62c5\u5f53\u8005\u304c\u554f\u984c\u3092\u89e3\u6c7a\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u529b\u3092\u6301\u3064\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u81ea\u5206\u304c\u8a55\u4fa1\u3055\u308c\u3001\u8a71\u3092\u805e\u3044\u3066\u3082\u3089\u3048\u305f\u3068\u611f\u3058\u3001\u3088\u308a\u5fe0\u8aa0\u5fc3\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n\n\n\n<li><b>\u9867\u5ba2\u96e2\u308c\u3092\u8efd\u6e1b\u3057\u307e\u3059\uff1a <\/b><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u8ab2\u984c\u3092\u8fc5\u901f\u304b\u3064\u52b9\u7387\u7684\u306b\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3067\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e9%9b%a2%e5%8f%8d%ef%bc%9a%e5%ae%9a%e7%be%a9%e3%80%81%e7%8e%87%e3%80%81%e5%88%86%e6%9e%90%e3%80%81%e4%ba%88%e6%b8%ac\/\">\u9867\u5ba2<\/a>\u96e2\u308c\u3092\u6291\u5236\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n\n\n\n<li><b>\u7af6\u4e89\u4e0a\u306e\u512a\u4f4d\u6027\uff1a<\/b>\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u7af6\u5408\u4ed6\u793e\u3068\u306e\u5dee\u5225\u5316\u3092\u56f3\u308a\u3001\u7af6\u4e89\u529b\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">\u30c8\u30c3\u30d7\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u30fb\u30b9\u30ad\u30eb<\/span><\/h2>\n\n<p><span style=\"font-weight: 400;\">\u826f\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u30eb\u30fc\u30c8\u306f\u3082\u3063\u3068\u7d30\u304b\u304f\u3001\u3059\u3079\u3066\u306f\u63a1\u7528\u3057\u305f\u4eba\u6750\u304b\u3089\u59cb\u307e\u308a\u307e\u3059\u3002 \u4ee5\u4e0b\u306f\u3001\u62c5\u5f53\u8005\u304c\u6301\u3063\u3066\u3044\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u63a5\u5ba2\u30b9\u30ad\u30eb\u306e\u30c8\u30c3\u30d7\u3067\u3059\u3002<\/span><\/p>\n\n<ul>\n<li><b>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u80fd\u529b\u304c\u3042\u308b\uff1a<\/b><span style=\"font-weight: 400;\"> \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306b\u306f\u3001\u512a\u308c\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30b9\u30ad\u30eb\u304c\u5fc5\u8981\u3067\u3059\u3002 \u805e\u304d\u5f79\u306b\u5fb9\u3057\u3001\u81ea\u4fe1\u3092\u6301\u3063\u3066\u8a71\u3057\u3001\u5171\u611f\u3067\u304d\u308b\u4eba\u3067\u3042\u308b\u3079\u304d\u3067\u3059\u3002<\/span><\/li>\n\n\n\n<li><b>\u6211\u6162\u3059\u308b\u3053\u3068\u3067\u3059\uff1a<\/b><span style=\"font-weight: 400;\"> \u6c17\u96e3\u3057\u3044\u304a\u5ba2\u3055\u3093\u306f\u30a4\u30e9\u30a4\u30e9\u3057\u307e\u3059\u3088\u306d\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u3001\u554f\u984c\u306b\u5bfe\u51e6\u3059\u308b\u969b\u306b\u51b7\u9759\u3055\u3068\u5fcd\u8010\u529b\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/span><\/li>\n\n\n\n<li><b>\u554f\u984c\u89e3\u6c7a\u80fd\u529b\u304c\u3042\u308b\u3053\u3068\uff1a<\/b><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u56f0\u308a\u3054\u3068\u3092\u7d20\u65e9\u304f\u5bdf\u77e5\u3057\u3001\u5bfe\u51e6\u3059\u308b\u80fd\u529b\u304c\u5fc5\u8981\u3067\u3059\u3002<\/span><\/li>\n\n\n\n<li><b>\u5171\u611f\u3059\u308b\u3053\u3068\uff1a <\/b><span style=\"font-weight: 400;\">\u62c5\u5f53\u8005\u304c\u304a\u5ba2\u69d8\u306e\u7acb\u5834\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u6210\u529f\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n\n\n\n<li><b>\u88fd\u54c1\u306b\u95a2\u3059\u308b\u77e5\u8b58\uff1a<\/b><span style=\"font-weight: 400;\">\u6b63\u78ba\u3067\u8fc5\u901f\u306a\u30b5\u30fc\u30d3\u30b9\u306b\u306f\u3001\u88fd\u54c1\u306b\u95a2\u3059\u308b\u5c02\u9580\u77e5\u8b58\u304c\u5fc5\u8981\u3067\u3059\u3002<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"><strong>\u6642\u9593\u7ba1\u7406\uff1a<\/strong>\u4ee3\u8868\u8005\u306f\u3001\u30bf\u30b9\u30af\u306e\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u3001\u6642\u9593\u3092\u7ba1\u7406\u3057\u3001\u8907\u6570\u306e\u6d88\u8cbb\u8005\u3092\u6271\u3046\u3053\u3068\u304c\u3067\u304d\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/li>\n\n\n\n<li><b>\u7a4d\u6975\u7684\u306a\u59ff\u52e2\uff1a<\/b><span style=\"font-weight: 400;\"> \u30dd\u30b8\u30c6\u30a3\u30d6\u306f\u63a5\u5ba2\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002 \u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u306f\u4e01\u5be7\u3067\u60c5\u71b1\u7684\u3067\u3042\u308b\u3079\u304d\u3067\u3059\u3002<\/span><\/li>\n\n\n\n<li><b>\u9069\u5fdc\u529b\u304c\u3042\u308b\u3053\u3068\uff1a <\/b>\u4e88\u671f\u305b\u306c\u51fa\u6765\u4e8b\u3084\u65b9\u91dd\u306e\u5909\u66f4\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u5411\u4e0a\u306e\u305f\u3081\u306e\u30d2\u30f3\u30c8<\/h2>\n\n<p><span style=\"font-weight: 400;\">\u3053\u3053\u3067\u306f\u3001\u63a5\u5ba2\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u63a5\u5ba2\u8853\u3092\u7d39\u4ecb\u3057\u307e\u3059\uff1a<\/span><\/p>\n\n<ul>\n<li><h3><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u3092\u5b9a\u671f\u7684\u306b\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3059\u308b<\/span><\/h3><span style=\"font-weight: 400;\">\u5f93\u696d\u54e1\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3044\u3066\u4e0d\u53ef\u6b20\u306a\u5f79\u5272\u3092\u62c5\u3063\u3066\u3044\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3084\u55b6\u696d\u30c1\u30fc\u30e0\u306a\u3069\u3001\u9867\u5ba2\u3068\u63a5\u3059\u308b\u30c1\u30fc\u30e0\u306f\u3001\u5b9a\u671f\u7684\u306b\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u53d7\u3051\u3001\u6539\u5584\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002  <\/span><a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\">\n  <span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6<\/span>\n<\/a><span style=\"font-weight: 400;\">.<\/span><br\/><br\/><span style=\"font-weight: 400;\">\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u80fd\u529b\u3001\u4ed5\u4e8b\u306e\u539f\u7406\u539f\u5247\u3001\u5c02\u9580\u5206\u91ce\u3001\u554f\u984c\u89e3\u6c7a\u80fd\u529b\u306a\u3069\u306e\u8981\u7d20\u3092\u5b9a\u671f\u7684\u306b\u5206\u6790\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n\n<ul>\n<li><h3><span style=\"font-weight: 400;\">\u5168\u5f93\u696d\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u7dad\u6301\u3059\u308b<\/span><\/h3><span style=\"font-weight: 400;\">&#8220;\u4eba\u306f\u91d1\u92ad\u7684\u306b\u6295\u8cc7\u3055\u308c\u308b\u3068\u3001\u898b\u8fd4\u308a\u3092\u6c42\u3081\u307e\u3059\u3002\u4eba\u3005\u304c\u611f\u60c5\u7684\u306b\u6295\u8cc7\u3055\u308c\u308b\u3068\u304d\u3001\u5f7c\u3089\u306f\u8ca2\u732e\u3057\u305f\u3044\u3068\u601d\u3046\u3002&#8221;- \u30b5\u30a4\u30e2\u30f3\u30fb\u30b7\u30cd\u30c3\u30af<\/span><br\/><br\/><span style=\"font-weight: 400;\">\u5f93\u696d\u54e1\u304c\u8a55\u4fa1\u3055\u308c\u3001\u5c0a\u656c\u3055\u308c\u3001\u5b9a\u671f\u7684\u306b\u30a8\u30f3\u30b2\u30fc\u30b8\u3055\u308c\u306a\u3044\u9650\u308a\u3001\u5f93\u696d\u54e1\u304c\u80fd\u529b\u3092\u6700\u5927\u9650\u306b\u767a\u63ee\u3059\u308b\u53ef\u80fd\u6027\u306f\u4f4e\u304f\u306a\u308a\u307e\u3059\u3002 \u305d\u306e\u305f\u3081\u3001\u7d4c\u55b6\u8005\u306f\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u306b\u95a2\u3059\u308b\u30aa\u30f3\u30e9\u30a4\u30f3\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><br\/><br\/><span style=\"font-weight: 400;\">\u3053\u3046\u3059\u308b\u3053\u3068\u3067\u3001\u5f93\u696d\u54e1\u306e\u533f\u540d\u6027\u304c\u4fdd\u305f\u308c\u3001\u7387\u76f4\u3067\u900f\u660e\u6027\u306e\u3042\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n\n<ul>\n<li><h3><span style=\"font-weight: 400;\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u9818\u57df\u3092360\u5ea6\u898b\u6e21\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b<\/span><\/h3><span style=\"font-weight: 400;\">\u7d44\u7e54\u306f\u3001\u3042\u3089\u3086\u308b\u63a5\u70b9\u3067\u7d20\u6674\u3089\u3057\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3088\u3046\u52aa\u3081\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002 \u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3044\u3066\u3001\u52b9\u7387\u7684\u306b\u6a5f\u80fd\u3057\u3066\u3044\u308b\u90e8\u5206\u3068\u6539\u5584\u304c\u5fc5\u8981\u306a\u90e8\u5206\u3092360\u5ea6\u898b\u6e21\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3002 \u305d\u3046\u3059\u308b\u3053\u3068\u3067\u3001\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u6b20\u70b9\u306b\u53d6\u308a\u7d44\u307f\u3084\u3059\u304f\u306a\u308a\u3001\u3042\u3089\u3086\u308b\u63a5\u70b9\u3067\u304a\u5ba2\u69d8\u3092\u6e80\u8db3\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n\n<ul>\n<li><h3><span style=\"font-weight: 400;\">\u6b63\u3057\u3044\u8cea\u554f\u3092\u3059\u308b<\/span><\/h3><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u306e\u69cb\u7bc9\u306f\u3001\u3072\u3044\u3066\u306f\u793e\u5185\u306e\u512a\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u30b9\u30ad\u30eb\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><br\/><br\/><span style=\"font-weight: 400;\">\u62c5\u5f53\u8005\u306f\u3001\u9069\u5207\u306a\u8cea\u554f\u3092\u3057\u3066\u9867\u5ba2\u3068\u306e\u5171\u901a\u306e\u95a2\u5fc3\u3092\u898b\u3064\u3051\u308b\u3001\u9867\u5ba2\u306e\u554f\u984c\u3092\u7a4d\u6975\u7684\u306b\u7406\u89e3\u3057\u3066\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u89e3\u6c7a\u3059\u308b\u3001\u3042\u308b\u3044\u306f\u554f\u984c\u304c\u89e3\u6c7a\u3057\u305f\u5f8c\u3082\u5b9a\u671f\u7684\u306b\u9867\u5ba2\u3092\u30d5\u30a9\u30ed\u30fc\u3059\u308b\u306a\u3069\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u307e\u305f\u3001\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u7d99\u7d9a\u7684\u306a\u6539\u5584\u306b\u3082\u5f79\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n\n<ul>\n<li><h3><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u5b9f\u65bd<\/span><\/h3><span style=\"font-weight: 400;\">\u9001\u4fe1\u3059\u308b <\/span><a href=\"https:\/\/www.questionpro.com\/survey-templates\/customer-satisfaction-surveys\">\n  <span style=\"font-weight: 400;\">\u6e80\u8db3\u5ea6\u8abf\u67fb<\/span>\n<\/a><span style=\"font-weight: 400;\"> \u3092\u3001\u7d44\u7e54\u3068\u306e\u7d4c\u9a13\u3092\u5171\u6709\u3067\u304d\u308b\u30bf\u30fc\u30b2\u30c3\u30c8\u3068\u306a\u308b\u9867\u5ba2\u5c64\u306b\u63d0\u4f9b\u3059\u308b\u3002 \u3053\u308c\u3089\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/surveys\/\">\n  <span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8<\/span>\n<\/a><span style=\"font-weight: 400;\">\u306f\u3001\u6b21\u56de\u8cfc\u5165\u6642\u306b\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u8a08\u753b\u3092\u4f5c\u6210\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u9055\u3044<\/h2>\n\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\uff08CS\uff09\u3068 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/complete-guide-to-customer-experience\/\">\n  <span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9(CX)<\/span>\n<\/a><span style=\"font-weight: 400;\"> \u306f\u3001\u3057\u3070\u3057\u3070\u540c\u3058\u610f\u5473\u3067\u4f7f\u308f\u308c\u307e\u3059\u304c\u3001\u540c\u3058\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u672c\u6765\u3001CS\u306fCX\u306e\u30b5\u30d6\u30bb\u30c3\u30c8\u3067\u3042\u308a\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5927\u304d\u304f\u5f71\u97ff\u3059\u308b\u3082\u306e\u3067\u3059\u3002<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%bf%e3%83%83%e3%83%81%e3%83%9d%e3%82%a4%e3%83%b3%e3%83%88%e3%81%ae%e3%81%9d%e3%81%ae%e6%ad%a3%e4%bd%93%ef%bc%8b%e5%ae%9f%e4%be%8b%e4%bb%98%e3%81%8d\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b<\/a>\u3042\u3089\u3086\u308b<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%bf%e3%83%83%e3%83%81%e3%83%9d%e3%82%a4%e3%83%b3%e3%83%88%e3%81%ae%e3%81%9d%e3%81%ae%e6%ad%a3%e4%bd%93%ef%bc%8b%e5%ae%9f%e4%be%8b%e4%bb%98%e3%81%8d\/\">\u9867\u5ba2\u63a5\u70b9\u306b\u304a\u3051\u308b<\/a>\u3001\u3042\u3089\u3086\u308b\u5bfe\u8a71\u3068\u4f53\u9a13\u306e\u7dcf\u4f53\u3067\u3042\u308b\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%81%a8%e3%81%af%ef%bc%9f%e3%81%9d%e3%81%ae%e6%a6%82%e8%a6%81%e3%81%a8%e4%ba%8b%e4%be%8b-free-template\/\">\n  <span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/span>\n<\/a><span style=\"font-weight: 400;\">. \u3053\u308c\u3089\u306e\u76f8\u4e92\u4f5c\u7528\u304b\u3089\u5f97\u3089\u308c\u308b\u3059\u3079\u3066\u306e\u7d4c\u9a13\u3092\u5408\u308f\u305b\u3066\u3001CX\u3092\u5f62\u6210\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u4e00\u65b9\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f\u3001\u9867\u5ba2\u306e\u3055\u307e\u3056\u307e\u306a\u4e0d\u5b89\u3084\u554f\u984c\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306b\u3001\u4f01\u696d\u306e\u5f93\u696d\u54e1\u304c\u7a4d\u307f\u91cd\u306d\u3066\u304d\u305f\u52aa\u529b\u306e\u3053\u3068\u3067\u3042\u308b\u3002 \u3067\u8a73\u3057\u304f\u304a\u8a71\u3057\u3057\u3066\u3044\u307e\u3059\u3002  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9-vs-%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%bc%e3%83%93\/\">\n  <span style=\"font-weight: 400;\">CX vs CS<\/span>\n<\/a><span style=\"font-weight: 400;\">\u30d6\u30ed\u30b0<\/span><\/p>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u9055\u3044<\/h2>\n\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u540c\u7fa9\u8a9e\u306e\u3088\u3046\u306b\u805e\u3053\u3048\u307e\u3059\u304c\u3001\u3053\u306e2\u3064\u306b\u306f\u3044\u304f\u3064\u304b\u306e\u91cd\u8981\u306a\u9055\u3044\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u304a\u5ba2\u69d8\u304c\u76f4\u9762\u3059\u308b\u554f\u984c\u3084\u8ab2\u984c\u3092\u4e88\u898b\u3057\u3001\u5148\u624b\u3092\u6253\u3063\u3066\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3067\u306f\u3001\u554f\u984c\u3092\u65e9\u671f\u306b\u5bdf\u77e5\u3057\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30c8\u3055\u305b\u306a\u3044\u305f\u3081\u306e\u4e88\u9632\u7b56\u3092\u8b1b\u3058\u308b\u3053\u3068\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u304a\u5ba2\u3055\u307e\u304c\u8a8d\u8b58\u3057\u305f\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002 \u30b5\u30dd\u30fc\u30c8\u306e\u809d\u306f\u3001\u554f\u984c\u3068\u306a\u3063\u3066\u3044\u308b\u554f\u984c\u3084\u61f8\u5ff5\u4e8b\u9805\u3092\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3059\u308b\u305f\u3081\u306e\u624b\u6bb5\u3084\u65b9\u6cd5\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/span><\/p>\n\n<h2 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[&hellip;]<\/p>\n","protected":false},"author":86,"featured_media":699904,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194,1188],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u63a5\u5ba2\u306e\u3053\u3068\uff1a\u63a5\u5ba2\u3068\u306f\u4f55\u304b\u3001\u30b9\u30ad\u30eb\uff0b\u6539\u5584\u306e\u30d2\u30f3\u30c8<\/title>\n<meta name=\"description\" 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