{"id":799507,"date":"2020-03-26T05:18:20","date_gmt":"2020-03-26T12:18:20","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/nps%e3%83%a1%e3%83%bc%e3%83%ab-%e5%ae%9f%e4%be%8b%e3%81%a820%e3%81%ae%e3%83%92%e3%83%b3%e3%83%88%e3%81%ab%e3%82%88%e3%82%8b%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/"},"modified":"2020-03-26T05:18:20","modified_gmt":"2020-03-26T05:18:20","slug":"nps%e3%83%a1%e3%83%bc%e3%83%ab-%e5%ae%9f%e4%be%8b%e3%81%a820%e3%81%ae%e3%83%92%e3%83%b3%e3%83%88%e3%81%ab%e3%82%88%e3%82%8b%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/nps%e3%83%a1%e3%83%bc%e3%83%ab-%e5%ae%9f%e4%be%8b%e3%81%a820%e3%81%ae%e3%83%92%e3%83%b3%e3%83%88%e3%81%ab%e3%82%88%e3%82%8b%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/","title":{"rendered":"NPS\u30e1\u30fc\u30eb-\u5b9f\u4f8b\u306820\u306e\u30d2\u30f3\u30c8\u306b\u3088\u308b\u5b8c\u5168\u30ac\u30a4\u30c9"},"content":{"rendered":"<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.questionpro.com\/net-promoter-score\/\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u306e<\/a>E\u30e1\u30fc\u30eb\u306f\u3001\u9867\u5ba2\u306b\u77ed\u3044\u8cea\u554f\u306b\u7b54\u3048\u3066\u3082\u3089\u3044\u30010\uff5e10\u306e\u5c3a\u5ea6\u3067\u8a55\u4fa1\u3057\u3066\u3082\u3089\u3046\u305f\u3081\u306b\u9001\u3089\u308c\u308b\u3002 \u4e8b\u696d\u306e\u6210\u529f\u3092\u6e2c\u308b\u91cd\u8981\u306a\u6307\u6a19\u306e\u3072\u3068\u3064\u3067\u3042\u308b\u3002 NPS\u306e\u8cea\u554f\u3067\u306f\u3001\u8ab0\u304b\u304c\u3042\u306a\u305f\u306e\u7d44\u7e54\u3092\u53cb\u4eba\u3084\u540c\u50da\u306b\u7d39\u4ecb\u3059\u308b\u53ef\u80fd\u6027\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002 \u307e\u305f\u3001\u5c06\u6765\u306e\u58f2\u4e0a\u9ad8\u3001\u3072\u3044\u3066\u306f\u4f01\u696d\u306e\u6210\u9577\u3092\u4e88\u6e2c\u3059\u308b\u306e\u306b\u3082\u5f79\u7acb\u3064\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span data-preserver-spaces=\"true\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2 <\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\n  <span data-preserver-spaces=\"true\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2<\/span><br \/>\n<\/a><span data-preserver-spaces=\"true\">\u306f\u3001\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u3068\u89e3\u7d04\u30ea\u30b9\u30af\u306e\u3042\u308b\u9867\u5ba2\u3092\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.questionpro.com\/blog\/net-promoter-score-calculation\/\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\n  <span data-preserver-spaces=\"true\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u306e\u8a08\u7b97<\/span><br \/>\n<\/a><span data-preserver-spaces=\"true\"> NPS\u306e\u8cea\u554f\u3067\u3069\u306e\u3088\u3046\u306b\u8a55\u4fa1\u3055\u308c\u305f\u304b\u306b\u57fa\u3065\u3044\u3066\u3001\u9867\u5ba2\u3092\u300c\u96e2\u53cd\u8005\u300d\u300c\u4fc3\u9032\u8005\u300d\u300c\u53d7\u52d5\u8005\u300d\u306e3\u3064\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u306b\u5206\u985e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u307e\u305f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u65b9\u6cd5\u3067\u3001\u7af6\u5408\u4ed6\u793e\u306b\u5bfe\u3059\u308b\u81ea\u5206\u306e\u7acb\u3061\u4f4d\u7f6e\u3092\u77e5\u308b\u3053\u3068\u3082\u3067\u304d\u308b\u3002  <\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.questionpro.com\/blog\/nps-benchmarks\/\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\n  <span data-preserver-spaces=\"true\">NPS\u30d9\u30f3\u30c1\u30de\u30fc\u30af<\/span><br \/>\n<\/a><span data-preserver-spaces=\"true\">. <\/span> <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.questionpro.com\/blog\/nps-score\/\">NPS<\/a>\u30b9\u30b3\u30a2\u3092\u51fa\u3057\u3066\u3082\u3089\u3046\u3053\u3068\u306f\u5927\u3057\u305f\u3053\u3068\u3067\u306f\u306a\u3044\u3088\u3046\u306b\u601d\u3048\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u304c\u3001\u5c0f\u3055\u306a\u3053\u3068\u3001\u3064\u307e\u308a\u5927\u304d\u306a\u9055\u3044\u3092\u751f\u3080\u5c0f\u3055\u306a\u3053\u3068\u306b\u6ce8\u610f\u3092\u6255\u308f\u306a\u3051\u308c\u3070\u3001NPS\u30e1\u30fc\u30eb\u3092\u66f8\u304f\u3053\u3068\u306f\u5c11\u3057\u56f0\u96e3\u306a\u4f5c\u696d\u306b\u306a\u308a\u304b\u306d\u306a\u3044\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u79c1\u305f\u3061\u306e\u7d4c\u9a13\u306b\u57fa\u3065\u304d\u3001\u4f55\u5343\u3082\u306eNPS\u8abf\u67fb\u306e\u5b9f\u65bd\u304b\u3089\u5f97\u305f\u6559\u8a13\u306e\u3044\u304f\u3064\u304b\u3092\u7686\u3055\u3093\u3068\u5171\u6709\u3057\u3088\u3046\u3068\u8003\u3048\u307e\u3057\u305f\u3002 \u4ee5\u4e0b\u306f\u3001NPS\u30e1\u30fc\u30eb\u304b\u3089\u9ad8\u3044\u53cd\u5fdc\u7387\u3092\u5f97\u308b\u305f\u3081\u306e\u30d2\u30f3\u30c8\u3067\u3059\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306eNPS\u30e1\u30fc\u30eb\u4f8b\u6587<\/span><\/h2>\n<ol>\n<li style=\"font-weight: 400;\">\n<h4><span style=\"font-weight: 400;\">\u9867\u5ba2NPS\u30e1\u30fc\u30eb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/span><\/h4>\n<\/li>\n<\/ol>\n<p style=\"padding-left: 40px;\"><b>\u4ef6\u540d <\/b><span style=\"font-weight: 400;\">\u3042\u306a\u305f\u306e\u6b63\u76f4\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u9055\u3044\u3092\u4f5c\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p style=\"padding-left: 40px;\"><b>\u4f53\u3067\u3059\uff1a<\/b><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u3053\u3093\u306b\u3061\u306f&lt;\u540d\u524d&gt; \u3001<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">&lt;\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u540d&gt; \u3092\u3054\u5229\u7528\u3044\u305f\u3060\u3044\u3066\u304a\u308a\u307e\u3059\u3002 \u4ed6\u793e\u3092\u5dee\u3057\u7f6e\u3044\u3066\u5f53\u793e\u3092\u9078\u3093\u3067\u3044\u305f\u3060\u304d\u3001\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u304a\u624b\u6570\u3067\u3059\u304c\u3001&lt;\u30a2\u30f3\u30b1\u30fc\u30c8*&gt; \u306b\u3054\u5354\u529b\u304f\u3060\u3055\u3044\u307e\u3059\u3088\u3046\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\u3002<\/span><\/p>\n<p style=\"padding-left: 40px;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-94779\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/03\/nps-email.png\" alt=\"NPS\u30e1\u30fc\u30eb\" width=\"957\" height=\"181\"><\/p>\n<p style=\"padding-left: 40px;\">* \u30ea\u30f3\u30af\u306f\u3001&lt;\u65e5\u4ed8&gt; \u307e\u3067\u6709\u52b9\u3067\u3059\u3002<\/p>\n<p style=\"padding-left: 40px;\">* \u53ce\u96c6\u3057\u305f\u60c5\u5831\u306f\u3001\u54c1\u8cea\u4fdd\u8a3c\u306e\u305f\u3081\u306b\u306e\u307f\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002<\/p>\n<p style=\"padding-left: 40px;\">* \u5f53\u793e\u306f\u3001\u304a\u5ba2\u69d8\u306e\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3092\u5c0a\u91cd\u3057\u3001\u500b\u4eba\u60c5\u5831\u3092\u7b2c\u4e09\u8005\u306b\u8ca9\u58f2\u3059\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u8cb4\u91cd\u306a\u304a\u6642\u9593\u3068\u3054\u610f\u898b\u306b\u611f\u8b1d\u3044\u305f\u3057\u307e\u3059\u3002<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3001<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">&lt;\u540d\u79f0&gt;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u304c\u8907\u6570\u306e\u8cea\u554f\u3067\u69cb\u6210\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u306f\u3001NPS\u30e1\u30fc\u30eb\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3078\u306e\u30ea\u30f3\u30af\u3092\u57cb\u3081\u8fbc\u307f\u307e\u3059\u3002  <\/span><\/p>\n<ol start=\"2\">\n<li style=\"font-weight: 400;\">\n<h4><span style=\"font-weight: 400;\">\u30b9\u30bf\u30c3\u30d5\u7528NPS\u30e1\u30fc\u30eb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/span><\/h4>\n<\/li>\n<\/ol>\n<p style=\"padding-left: 40px;\"><b>\u4ef6\u540d <\/b>\u3053\u306e\u4f1a\u793e\u3067\u50cd\u304f\u306e\u304c\u597d\u304d\u3067\u3059\u304b\uff1f<span style=\"font-weight: 400;\"> \u3053\u306e\u5f93\u696d\u54e1NPS\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u7b54\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p style=\"padding-left: 40px;\"><b>\u4f53\u3067\u3059\uff1a<\/b><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u3053\u3093\u306b\u3061\u306f&lt;\u540d\u524d&gt; \u3001<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u30c1\u30fc\u30e0\u306e\u4e00\u54e1\u3067\u3042\u308b\u3053\u3068\u306b\u611f\u8b1d\u3059\u308b\u3002 \u3053\u306e\u7d44\u7e54\u306e\u6210\u9577\u3078\u306e\u8ca2\u732e\u306b\u611f\u8b1d\u3057\u3001\u3054\u610f\u898b\u3092\u304a\u5bc4\u305b\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u4ee5\u4e0b\u306e\u8cea\u554f\u306b\u7b54\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">&lt;\u8cea\u554f&gt;<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u3054\u56de\u7b54\u306e\u79d8\u5bc6\u306f\u53b3\u5b88\u3044\u305f\u3057\u307e\u3059\u3002<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3001<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">&lt;\u540d\u79f0&gt;<\/span><\/p>\n<h3>NPS\u30e1\u30fc\u30eb\u8abf\u67fb\u3092\u52b9\u679c\u7684\u306b\u3059\u308b20\u306e\u30d2\u30f3\u30c8<\/h3>\n<p>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u8abf\u67fb\u306e\u307b\u3068\u3093\u3069\u306fE\u30e1\u30fc\u30eb\u3067\u884c\u308f\u308c\u308b\u3002 \u3057\u304b\u3057\u3001\u56de\u7b54\u7387\u306f5\uff05\u3092\u4e0b\u56de\u3063\u3066\u304a\u308a\u3001\u61f8\u5ff5\u6750\u6599\u3068\u306a\u3063\u3066\u3044\u308b\u3002 \u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09<a href=\"https:\/\/www.questionpro.com\/blog\/email-surveys\/\">\u30e1\u30fc\u30eb\u8abf\u67fb\u3092<\/a>\u3088\u308a\u52b9\u679c\u7684\u306b\u3057\u3001\u56de\u7b54\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b10\u306e\u30d2\u30f3\u30c8\u3084\u30cf\u30c3\u30af\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h4>1.NPS\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0<\/h4>\n<p>\u30d6\u30e9\u30f3\u30c9\u306e\u30c6\u30fc\u30de\u3001\u8272\u3001\u30ed\u30b4\u306a\u3069\u3092\u53cd\u6620\u3055\u305b\u308b\u305f\u3081\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u306f\u91cd\u8981\u3067\u3059\u3002 \u30e1\u30fc\u30eb\u3084\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u4fe1\u983c\u6027\u3092\u4e0e\u3048\u3001\u958b\u5c01\u7387\u3084\u56de\u7b54\u7387\u3092\u5927\u5e45\u306b\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002 \u307e\u305f\u3001\u5c02\u9580\u7528\u8a9e\u3001\u30ad\u30fc\u30d5\u30ec\u30fc\u30ba\u3001\u884c\u52d5\u559a\u8d77\uff08CTA\uff09\u306a\u3069\u3001\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u304c\u3069\u306e\u3088\u3046\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3057\u3066\u3044\u308b\u304b\u3092\u53cd\u6620\u3059\u308b\u3088\u3046\u306b\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u6587\u8a00\u3092\u5909\u66f4\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n<h4>2.\u30e1\u30fc\u30eb\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3059\u308b<\/h4>\n<p>\u3053\u308c\u306f\u975e\u5e38\u306b\u91cd\u8981\u306a\u3053\u3068\u3067\u3042\u308a\u3001\u304a\u305d\u3089\u304fE\u30e1\u30fc\u30eb\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u6700\u3082\u8efd\u8996\u3055\u308c\u3066\u3044\u308b\u8981\u7d20\u3067\u3059\u3002 \u30e1\u30fc\u30eb\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3059\u308b\u3053\u3068\u3067\u3001\u958b\u5c01\u7387\u3068\u56de\u7b54\u7387\u304c\u5927\u5e45\u306b\u5411\u4e0a\u3059\u308b\u3053\u3068\u304c\u308f\u304b\u3063\u3066\u3044\u307e\u3059\u3002 \u6700\u8fd1\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u95a2\u4fc2\u8005\u306e74\uff05\u304c\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u306f\u30ec\u30b9\u30dd\u30f3\u30b9\u7387\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5411\u4e0a\u3055\u305b\u308b\u3068\u8003\u3048\u3066\u3044\u308b\u3002<\/p>\n<h4>3.\u7406\u7531\u3092\u5c0b\u306d\u308b<\/h4>\n<p>\u591a\u304f\u306eNPS\u8abf\u67fb\u306f\u3001\u8a55\u4fa1\u3092\u5c0b\u306d\u308b\u304c\u3001\u9867\u5ba2\u306e\u8a55\u4fa1\u306e\u7406\u7531\u3092\u5c0b\u306d\u306a\u3044\u3002 \u305d\u306e\u7406\u7531\u304c\u306a\u3044\u9650\u308a\u3001<a href=\"https:\/\/www.questionpro.com\/cx\/\">\u9867\u5ba2\u4f53\u9a13\u306e<\/a>\u6539\u5584\u306b\u53d6\u308a\u7d44\u3080\u3053\u3068\u306f\u3067\u304d\u306a\u3044\u3002 \u9867\u5ba2\u306f\u559c\u3093\u3067\u6559\u3048\u3066\u304f\u308c\u308b\u3060\u308d\u3046\u3002<\/p>\n<h4>4.\u77ed\u304f\u307e\u3068\u3081\u308b<\/h4>\n<p>\u8abf\u67fb\u306e\u7126\u70b9\u3092\u898b\u5931\u3044\u3001\u591a\u304f\u306e\u8cea\u554f\u3092\u3057\u3059\u304e\u306a\u3044\u3053\u3068\u3002 \u8cea\u554f\u3092\u5897\u3084\u305b\u3070\u5897\u3084\u3059\u307b\u3069\u3001\u3088\u308a\u591a\u304f\u306e\u4eba\u3092\u5931\u3046\u3053\u3068\u306b\u306a\u308b\u3002 NPS\u30e1\u30fc\u30eb\u8abf\u67fb\u306f\u3001\u6700\u826f\u306e\u7d50\u679c\u3092\u5f97\u308b\u305f\u3081\u306b\u77ed\u304f\u30b7\u30f3\u30d7\u30eb\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h4>5.A\/B\u30c6\u30b9\u30c8\u306e\u5b9f\u65bd<\/h4>\n<p>\u30e1\u30fc\u30eb\u30a2\u30f3\u30b1\u30fc\u30c8\u306eA\/B\u30c6\u30b9\u30c8\u3092\u5b9f\u65bd\u3057\u3001\u3069\u3061\u3089\u304c\u52b9\u679c\u7684\u304b\u3092\u78ba\u8a8d\u3059\u308b\u306e\u304c\u7406\u60f3\u7684\u3067\u3059\u3002 \u3053\u306e\u30c7\u30fc\u30bf\u306f\u3001\u4eca\u5f8c\u5b9f\u65bd\u3059\u308b<a href=\"https:\/\/www.questionpro.com\/blog\/nps-campaign\/\">NPS\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306b<\/a>\u5f79\u7acb\u3064\u3060\u308d\u3046\u3002 <a href=\"https:\/\/www.questionpro.com\/blog\/good-survey-response-rate\/\">\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u7387\u3092<\/a>\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u3001\u3053\u306e\u60c5\u5831\u3092\u3054\u6d3b\u7528\u304f\u3060\u3055\u3044\u3002<\/p>\n<h4>6.\u30e2\u30d0\u30a4\u30eb\u30fb\u30d5\u30a1\u30fc\u30b9\u30c8<\/h4>\n<p>\u6700\u8fd1\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u56de\u7b54\u8005\u306e75\uff05\u4ee5\u4e0a\u304c\u643a\u5e2f\u96fb\u8a71\u3067\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u7b54\u3048\u3066\u3044\u308b\u3002 \u8a00\u3046\u307e\u3067\u3082\u306a\u304f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u30e2\u30d0\u30a4\u30eb\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u3067\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n<h4>7.\u8abf\u67fb\u306b\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u3092\u4e0e\u3048\u308b<\/h4>\n<p>\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u8005\u3084\u9867\u5ba2\u306b\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u56de\u7b54\u3059\u308b\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u3092\u4e0e\u3048\u307e\u3057\u3087\u3046\u3002 \u6b21\u56de\u306e\u8cfc\u5165\u6642\u306b\u30af\u30fc\u30dd\u30f3\u3084\u5272\u5f15\u3092\u63d0\u4f9b\u3057\u305f\u308a\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u4e0a\u3067\u547c\u3073\u304b\u3051\u305f\u308a\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u308b\u3002 \u305d\u308c\u304c\u4f55\u3067\u3042\u308c\u3001\u5f7c\u3089\u306e\u6642\u9593\u3092\u8cbb\u3084\u3059\u4fa1\u5024\u306e\u3042\u308b\u3082\u306e\u306b\u3059\u308b\u3053\u3068\u3060\u3002<\/p>\n<h4>8.\u4e00\u5ea6\u601d\u3044\u51fa\u3055\u305b\u308b<\/h4>\n<p>\u3059\u3079\u3066\u306e\u9867\u5ba2\u304c\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u7b54\u3048\u3066\u304f\u308c\u308b\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002 \u8abf\u67fb\u306b\u3064\u3044\u3066\u601d\u3044\u51fa\u3055\u305b\u308b\u3053\u3068\u306f\u3042\u3063\u3066\u3082\u3001\u3084\u308a\u3059\u304e\u306f\u7981\u7269\u3060\u3002 \u9867\u5ba2\u306b\u8ff7\u60d1\u3092\u304b\u3051\u3066\u30e1\u30fc\u30eb\u306e\u914d\u4fe1\u3092\u505c\u6b62\u3055\u305b\u306a\u3044\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h4>9.\u96fb\u5b50\u30e1\u30fc\u30eb\u306e\u30a8\u30a4\u30ea\u30a2\u30b9\u3092\u907f\u3051\u308b<\/h4>\n<p>\u30a4\u30f3\u30d5\u30a9\u30e1\u30fc\u30b7\u30e7\u30f3\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30c1\u30fc\u30e0\u306e\u30a8\u30a4\u30ea\u30a2\u30b9\u304b\u3089\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u3001\u500b\u4eba\u304b\u3089\u306e\u30e1\u30fc\u30eb\u3088\u308a\u3082\u56de\u7b54\u7387\u304c\u4f4e\u3044\u3002 \u9867\u5ba2\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u5834\u5408\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30dd\u30fc\u30c8\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30af\u30bb\u30b9\u30fb\u30c1\u30fc\u30e0\u306e\u8cac\u4efb\u8005\u3084\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u304b\u3089\u884c\u3046\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h4>10.\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u6642\u9593\u3092\u6c7a\u3081\u308b<\/h4>\n<p>\u4e00\u65e5\u306e\u3046\u3061\u3044\u3064\u3067\u3082\u30aa\u30f3\u30e9\u30a4\u30f3\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u53c2\u52a0\u3067\u304d\u308b\u304b\u3089\u3068\u3044\u3063\u3066\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u8a08\u308b\u5fc5\u8981\u304c\u306a\u3044\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u52e4\u52d9\u6642\u9593\u3001\u8fd1\u3005\u306e\u5927\u578b\u9023\u4f11\u3084\u30a4\u30d9\u30f3\u30c8\u306a\u3069\u306b\u6c17\u3092\u914d\u308b\u3053\u3068\u3002 \u3053\u308c\u306f\u3001\u5065\u5168\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u56de\u7b54\u7387\u3092\u5f97\u308b\u305f\u3081\u306b\u6975\u3081\u3066\u91cd\u8981\u3067\u3042\u308b\u3002<\/p>\n<h4>11.\u8cea\u554f\u3092\u30e1\u30fc\u30eb\u306b\u57cb\u3081\u8fbc\u3080<\/h4>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306b\u5225\u306e\u30da\u30fc\u30b8\u306b\u79fb\u52d5\u3059\u308b\u30ea\u30f3\u30af\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3082\u3089\u3046\u4ee3\u308f\u308a\u306b\u3001NPS\u306e\u8cea\u554f\u3092\u30e1\u30fc\u30eb\u306b\u57cb\u3081\u8fbc\u3080\u3001 <\/span><span style=\"font-weight: 400;\">\u30e1\u30fc\u30eb\u306bNPS\u306e\u8cea\u554f\u3092\u57cb\u3081\u8fbc\u3080<\/span><span style=\"font-weight: 400;\">. \u305d\u3046\u3059\u308b\u3053\u3068\u3067\u3001\u5f7c\u3089\u306f\u8cea\u554f\u306b\u7b54\u3048\u3084\u3059\u304f\u306a\u308b\u3002 \u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3060\u3051\u3060\u3002 \u3053\u306e\u624b\u8efd\u3055\u3068\u30b9\u30d4\u30fc\u30c9\u306e\u304a\u304b\u3052\u3067\u3001\u56de\u7b54\u7387\u306f\u98db\u8e8d\u7684\u306b\u5411\u4e0a\u3059\u308b\u3002  <\/span><\/p>\n<h4>12.\u77ed\u304f\u3066\u6b6f\u5207\u308c\u304c\u3088\u3044<\/h4>\n<p><span data-preserver-spaces=\"true\">NPS\u306eE\u30e1\u30fc\u30eb\u306f\u7c21\u6f54\u3067\u8981\u70b9\u3092\u62bc\u3055\u3048\u305f\u3082\u306e\u3067\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002 \u30e1\u30fc\u30eb\u306e\u4ef6\u540d\u3068\u672c\u6587\u306f\u3001\u9867\u5ba2\u304c\u30e1\u30fc\u30eb\u3092\u8aad\u3080\u306e\u306b\u591a\u304f\u306e\u6642\u9593\u3092\u8cbb\u3084\u3059\u5fc5\u8981\u304c\u306a\u3044\u3088\u3046\u3001\u8981\u70b9\u3092\u62bc\u3055\u3048\u305f\u3082\u306e\u3067\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002 \u30e1\u30fc\u30eb\u304c\u9577\u3051\u308c\u3070\u9577\u3044\u307b\u3069\u3001\u8aad\u3080\u306e\u306b\u6642\u9593\u304c\u304b\u304b\u308a\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u7b54\u3048\u3066\u3082\u3089\u3048\u308b\u78ba\u7387\u306f\u4f4e\u304f\u306a\u308a\u307e\u3059\u3002  <\/span><span style=\"font-weight: 400;\">\u305d\u308c\u306f\u3001\u5f7c\u3089\u306e\u6ce8\u610f\u3068\u884c\u52d5\u306e\u305f\u3081\u306e\u77ed\u3044\u6642\u9593\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3060\u3002 \u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3092\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306b\u57cb\u3081\u8fbc\u3080\u5834\u5408\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/survey-templates\/net-promoter-score-nps-survey\/\">NPS\u8abf\u67fb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092<\/a>\u4f7f\u7528\u3057\u307e\u3059\u3002<\/span><\/p>\n<h4>13.\u6587\u8108\u304b\u3089\u9038\u8131\u3057\u306a\u3044\u3053\u3068<\/h4>\n<p><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u7c21\u6f54\u3067\u3001\u63a1\u70b9\u7528\u306e\u8cea\u554f\u3068\u3001\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u7406\u7531\u3092\u5171\u6709\u3055\u305b\u308b\u305f\u3081\u306e\u81ea\u7531\u8a18\u8ff0\u5f0f\u306e\u8cea\u554f\u3067\u69cb\u6210\u3055\u308c\u308b\u3079\u304d\u3067\u3042\u308b\u3002 \u3053\u306e\u3088\u3046\u306a\u8cea\u554f\u3092\u3059\u308b\u3053\u3068\u3067\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3067\u306e\u7d4c\u9a13\u304c\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3042\u3063\u305f\u304b\u3001\u307e\u305f\u5f7c\u3089\u304c\u4eca\u5f8c\u3082\u95a2\u4fc2\u3092\u7d9a\u3051\u3066\u304f\u308c\u308b\u304b\u3069\u3046\u304b\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002  <\/span><\/p>\n<h4>14.\u500b\u4eba\u7528\u30e1\u30fc\u30eb\u30a2\u30ab\u30a6\u30f3\u30c8\u304b\u3089\u9001\u4fe1\u3059\u308b<\/h4>\n<p><span style=\"font-weight: 400;\">feedback@abc.com \u306e\u3088\u3046\u306a\u5225\u540d\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u4f7f\u3046\u3068\u3001\u3042\u307e\u308a\u306b\u4e00\u822c\u7684\u3067\u51b7\u305f\u304f\u805e\u3053\u3048\u308b\u3002 \u4ee3\u308f\u308a\u306b\u3001\u3088\u308a\u4eba\u9593\u3089\u3057\u304f\u898b\u3048\u308b\u30a2\u30ab\u30a6\u30f3\u30c8\u304b\u3089NPS\u30e1\u30fc\u30eb\u3092\u9001\u4fe1\u3059\u308b\u3002 \u4f8b\u3048\u3070\u3001john.smith@abc.com\u3002<\/span><\/p>\n<h4>15.\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/h4>\n<p><span style=\"font-weight: 400;\">\u5f7c\u3089\u306e\u65c5\u3092\u8003\u616e\u3057\u305fNPS\u8abf\u67fb\u30e1\u30fc\u30eb\u3092\u9001\u4fe1\u3059\u308b\u3002 \u4f8b\u3048\u3070\u3001\u30a4\u30d9\u30f3\u30c8\u3084\u8cfc\u5165\u304c\u5f7c\u3089\u306e\u4f53\u9a13\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u305f\u304b\u3092\u6e2c\u5b9a\u3059\u308b\u306b\u306f\u3001\u30a4\u30d9\u30f3\u30c8\u76f4\u5f8c\u306bNPS\u8abf\u67fb\u3092\u5b9f\u65bd\u3059\u308b\u3002 \u307e\u305f\u3001\u30b5\u30a4\u30ec\u30f3\u30c8\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u3001\u56db\u534a\u671f\u3054\u3068\u3084\u5e74\u306b2\u56de\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u308b\u3053\u3068\u3082\u3067\u304d\u308b\u3002 \u5f8c\u8005\u306e\u5834\u5408\u3001\u53d7\u52d5\u7684\u306a\u9867\u5ba2\u3092\u3059\u3050\u306b\u7279\u5b9a\u3057\u3001\u96e2\u53cd\u8005\u306b\u306a\u308b\u306e\u3092\u9632\u3050\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u6e80\u8db3\u3057\u305f\u9867\u5ba2\u306f\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u9ad8\u304f\u8a55\u4fa1\u3059\u308b\u3002  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/nps-considered-good-net-promoter-score\/\"><span style=\"font-weight: 400;\">\u826f\u597d\u306aNPS\u30b9\u30b3\u30a2<\/span><\/a><span style=\"font-weight: 400;\">. \u307e\u305f\u3001\u5f7c\u3089\u304c\u5c06\u6765\u3082\u3042\u306a\u305f\u306e\u9867\u5ba2\u3067\u3042\u308a\u7d9a\u3051\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u63a8\u85a6\u3057\u3066\u304f\u308c\u308b\u53ef\u80fd\u6027\u3082\u3042\u308b\u3002<a href=\"https:\/\/www.questionpro.com\/blog\/nps-score\/\">NPS\u30b9\u30b3\u30a2\u306f<\/a>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u6307\u6a19\u3067\u3042\u308a\u3001\u9867\u5ba2\u304c\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3064\u3044\u3066\u4f55\u3092\u611f\u3058\u3066\u3044\u308b\u304b\u3092\u793a\u3059\u3082\u306e\u3067\u3059\u3002<\/span><\/p>\n<h4>16.\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u9078\u629e<\/h4>\n<p><span data-preserver-spaces=\"true\">\u6642\u9593\u3092\u7bc0\u7d04\u3059\u308b\u305f\u3081\u306b\u3001\u591a\u304f\u306e\u7814\u7a76\u8005\u306b\u3088\u3063\u3066\u8a66\u3055\u308c\u3001\u30c6\u30b9\u30c8\u3055\u308c\u305fNPS<a href=\"https:\/\/www.questionpro.com\/help\/assessments\/system-email-template.html\"> \u30e1\u30fc\u30eb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092<\/a>\u4f7f\u7528\u3057\u307e\u3059\u3002<\/span><\/p>\n<h4>17.\u5206\u914d\u65b9\u6cd5<\/h4>\n<p><span style=\"font-weight: 400;\">B2B\u3068B2C\u306e\u9867\u5ba2\u306b\u30ea\u30fc\u30c1\u3059\u308b\u65b9\u6cd5\u306f\u7570\u306a\u308b\u3053\u3068\u304c\u3042\u308b\u3002 \u9069\u5207\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u306f\u3001NPS\u8abf\u67fb\u306e\u56de\u7b54\u7387\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3002 \u30bf\u30fc\u30b2\u30c3\u30c8\u3068\u3059\u308b\u8aad\u8005\u306b\u30ea\u30fc\u30c1\u3059\u308b\u305f\u3081\u306b\u3001\u3055\u307e\u3056\u307e\u306a\u914d\u4fe1\u65b9\u6cd5\u3092\u63d0\u4f9b\u3059\u308b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u63a2\u3057\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<h4>18.NPS\u30e1\u30fc\u30eb\u9001\u4fe1\u6642\u9593<\/h4>\n<p><span style=\"font-weight: 400;\">\u79c1\u305f\u3061\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u706b\u66dc\u65e5\u306e\u5348\u524d10\u6642\u304b\u308911\u6642\u307e\u3067\u304c <\/span><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u308b\u306e\u306b\u6700\u9069\u306a\u6642\u9593\u5e2f\u306f<\/span><span style=\"font-weight: 400;\">. \u307e\u305f\u3001\u7b2c4\u9031\u306f\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u7387\u3092\u9ad8\u304f\u3059\u308b\u306e\u306b\u6700\u9069\u306a\u9031\u3067\u3059\u3002<\/span><\/p>\n<h4>19.\u53cd\u5fa9<\/h4>\n<p><span style=\"font-weight: 400;\">\u6700\u521d\u306e\u30e1\u30fc\u30eb\u3067\u8fd4\u4e8b\u304c\u306a\u3044\u5834\u5408\u306f\u3001\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u306e\u30e1\u30fc\u30eb\u3092\u9001\u308b\u3002 \u8fd4\u4e8b\u3092\u3082\u3089\u3046\u305f\u3081\u306b\u6700\u59273\u901a\u306e\u30e1\u30fc\u30eb\u3092\u9001\u308b\u306e\u306f\u3001\u9069\u5207\u306a\u6570\u3060\u3068\u8003\u3048\u3089\u308c\u308b\u3002  <\/span><\/p>\n<h4>20.\u30e2\u30d0\u30a4\u30eb\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc<\/h4>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306b\u9001\u4fe1\u3059\u308b\u524d\u306b\u3001NPS\u30e1\u30fc\u30eb\u304c\u69d8\u3005\u306a\u30e2\u30d0\u30a4\u30eb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3069\u306e\u3088\u3046\u306b\u8868\u793a\u3055\u308c\u308b\u304b\u3092\u30c6\u30b9\u30c8\u3057\u307e\u3057\u3087\u3046\u3002 NPS\u306e\u8cea\u554f\u6587\u304c\u9577\u3044\u3068\u3001\u30e2\u30d0\u30a4\u30eb\u3067\u306f\u898b\u6804\u3048\u304c\u60aa\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4e00\u822c\u7684\u306bNPS\u30e1\u30fc\u30eb\u8abf\u67fb\u306f\u9867\u5ba2\u306b\u9001\u3089\u308c\u308b\u304c\u3001\u5f93\u696d\u54e1\u306b\u3082\u9001\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u5f7c\u3089\u306f\u3001\u3042\u306a\u305f\u306e\u7d44\u7e54\u3067\u306e\u30dd\u30b8\u30b7\u30e7\u30f3\u3092\u53cb\u4eba\u306b\u7d39\u4ecb\u3059\u308b\u78ba\u7387\u3092\u6e2c\u5b9a\u3059\u308b\u3002 \u305d\u306e\u5834\u5408  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/employee-net-promoter-score-enps\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u5f93\u696d\u54e1NPS\u30b9\u30b3\u30a2<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u306f\u3001\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u3092\u793a\u3059\u6307\u6a19\u3068\u3057\u3066\u6a5f\u80fd\u3059\u308b\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u52b9\u679c\u7684\u306a\u4ef6\u540d\u3067NPS\u30e1\u30fc\u30eb\u8abf\u67fb\u306e\u56de\u7b54\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u4ef6\u540d\u306f\u30e6\u30fc\u30b6\u30fc\u306e\u884c\u52d5\u3092\u5de6\u53f3\u3059\u308b\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002 \u958b\u5c01\u7387\u3092\u4e0a\u3052\u308b\u305f\u3081\u306b\u3001\u30ad\u30e3\u30c3\u30c1\u30fc\u306a\u4ef6\u540d\u3067\u30e1\u30fc\u30eb\u3092\u9001\u308d\u3046\u3002 \u3053\u308c\u306f\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08Net Promoter Score\uff09\u306eE\u30e1\u30fc\u30eb\u306b\u95a2\u3057\u3066\u6700\u3082\u91cd\u8981\u3067\u3042\u308b\u3002 \u3082\u3057\u9867\u5ba2\u304c\u30e1\u30fc\u30eb\u3092\u958b\u5c01\u3057\u3066\u304f\u308c\u306a\u3051\u308c\u3070\u3001\u3042\u306a\u305f\u304c\u691c\u8a0e\u3057\u884c\u52d5\u3059\u308b\u305f\u3081\u306e<a href=\"https:\/\/www.questionpro.com\/blog\/email-feedback\/\">\u30e1\u30fc\u30eb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f<\/a>\u3042\u308a\u307e\u305b\u3093\u3002 \u3042\u306a\u305f\u306e\u9867\u5ba2\u304c\u5426\u5b9a\u7684\u306a\u306e\u304b\u3001\u4fc3\u9032\u7684\u306a\u306e\u304b\u3001\u53d7\u52d5\u7684\u306a\u306e\u304b\u3092\u77e5\u308b\u8853\u306f\u306a\u3044\u3002 \u79c1\u305f\u3061\u306f\u3001\u3088\u304f\u8003\u3048\u3001\u884c\u52d5\u3092\u559a\u8d77\u3059\u308b\u4ef6\u540d\u3067\u3053\u306e\u554f\u984c\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002 \u30e1\u30fc\u30eb\u306e\u958b\u5c01\u7387\u3084\u53cd\u5fdc\u7387\u3092\u5927\u5e45\u306b\u30a2\u30c3\u30d7\u3055\u305b\u308b\u305f\u3081\u306b\u3001\u4ef6\u540d\u306b\u95a2\u3059\u308b\u4ee5\u4e0b\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u899a\u3048\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<h3>\u30d1\u30fc\u30bd\u30ca\u30eb\u5316<\/h3>\n<p>\u4e0a\u8a18\u3067\u8a73\u3057\u304f\u8aac\u660e\u3057\u305f\u3088\u3046\u306b\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30e1\u30fc\u30eb\u306f\u958b\u5c01\u7387\u3084\u30af\u30ea\u30c3\u30af\u7387\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002 \u3053\u306e2\u3064\u306e\u30e1\u30fc\u30eb\u306e\u4ef6\u540d\u3092\u60f3\u50cf\u3057\u3066\u3001\u3069\u3061\u3089\u3092\u8aad\u3093\u3067\u30af\u30ea\u30c3\u30af\u3059\u308b\u304b\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><i><span style=\"font-weight: 400;\">\u79c1\u305f\u3061\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u306e\u3054\u610f\u898b\u3092\u304a\u805e\u304b\u305b\u304f\u3060\u3055\u3044\u3002<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u30b8\u30e7\u30f3\u3001\u79c1\u305f\u3061\u306f\u79c1\u305f\u3061\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u3042\u306a\u305f\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u304a\u9858\u3044\u3057\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<h3>\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8<\/h3>\n<p>\u3042\u306a\u305f\u306e\u9867\u5ba2\u306f\u3001\u611f\u60c5\u3084\u8208\u596e\u3092\u4f1d\u3048\u308b\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u559c\u3093\u3067\u7b54\u3048\u308b\u3060\u308d\u3046\u3002 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400;\">NPS\u30e1\u30fc\u30eb\u306f\u30d6\u30e9\u30f3\u30c9\u306e\u5ef6\u9577\u3067\u3042\u308b\u305f\u3081\u3001\u540c\u3058\u30b9\u30bf\u30a4\u30eb\u3068\u30c8\u30fc\u30f3\u3067\u5171\u9cf4\u3055\u305b\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u826f\u3044NPS\u30e1\u30fc\u30eb\u306e\u66f8\u304d\u65b9\u3084\u3001\u8abf\u67fb\u3084\u5e02\u5834\u8abf\u67fb\u306b\u95a2\u3059\u308b\u30d2\u30f3\u30c8\u304c\u5fc5\u8981\u306a\u5834\u5408\u306f\u3001\u304a\u6c17\u8efd\u306b\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p class=\"p1\"><b>QuestionPro\u3067\u306f\u3001\u79c1\u305f\u3061\u304c\u4fe1\u3058\u308b\u3053\u3068\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002 <\/b><a href=\"https:\/\/info.questionpro.com\/meetings\/kenneth-peterson\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <span class=\"s1\">Ken\u3068\u306e\u30c7\u30e2\u3092\u4e88\u7d04\u3059\u308b<\/span><br \/>\n<\/a>\u79c1\u305f\u3061\u306eCX\u30b5\u30fc\u30d9\u30a4\u3068\u5206\u6790\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u9ad8\u3081\u3001\u8cb4\u91cd\u306a\u6d88\u8cbb\u8005\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3059\u308b\u65b9\u6cd5\u3092\u767a\u898b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>QuestionPro CX\u306e\u8a73\u7d30\u306f\u3053\u3061\u3089<\/strong><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u306e [&hellip;]<\/p>\n","protected":false},"author":86,"featured_media":667502,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194,1226,1126,1188],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>NPS\u30e1\u30fc\u30eb-\u5b9f\u4f8b\u306820\u306e\u30d2\u30f3\u30c8\u306b\u3088\u308b\u5b8c\u5168\u30ac\u30a4\u30c9 | QuestionPro<\/title>\n<meta name=\"description\" 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