{"id":799507,"date":"2020-03-26T05:18:20","date_gmt":"2020-03-26T12:18:20","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/nps%e3%83%a1%e3%83%bc%e3%83%ab-%e5%ae%9f%e4%be%8b%e3%81%a820%e3%81%ae%e3%83%92%e3%83%b3%e3%83%88%e3%81%ab%e3%82%88%e3%82%8b%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/"},"modified":"2020-03-26T05:18:20","modified_gmt":"2020-03-26T05:18:20","slug":"nps%e3%83%a1%e3%83%bc%e3%83%ab-%e5%ae%9f%e4%be%8b%e3%81%a820%e3%81%ae%e3%83%92%e3%83%b3%e3%83%88%e3%81%ab%e3%82%88%e3%82%8b%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/nps%e3%83%a1%e3%83%bc%e3%83%ab-%e5%ae%9f%e4%be%8b%e3%81%a820%e3%81%ae%e3%83%92%e3%83%b3%e3%83%88%e3%81%ab%e3%82%88%e3%82%8b%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89\/","title":{"rendered":"NPS\u30e1\u30fc\u30eb-\u5b9f\u4f8b\u306820\u306e\u30d2\u30f3\u30c8\u306b\u3088\u308b\u5b8c\u5168\u30ac\u30a4\u30c9"},"content":{"rendered":"
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\u6642\u9593\u3092\u7bc0\u7d04\u3059\u308b\u305f\u3081\u306b\u3001\u591a\u304f\u306e\u7814\u7a76\u8005\u306b\u3088\u3063\u3066\u8a66\u3055\u308c\u3001\u30c6\u30b9\u30c8\u3055\u308c\u305fNPS \u30e1\u30fc\u30eb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092<\/a>\u4f7f\u7528\u3057\u307e\u3059\u3002<\/span><\/p>\n B2B\u3068B2C\u306e\u9867\u5ba2\u306b\u30ea\u30fc\u30c1\u3059\u308b\u65b9\u6cd5\u306f\u7570\u306a\u308b\u3053\u3068\u304c\u3042\u308b\u3002 \u9069\u5207\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u306f\u3001NPS\u8abf\u67fb\u306e\u56de\u7b54\u7387\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3002 \u30bf\u30fc\u30b2\u30c3\u30c8\u3068\u3059\u308b\u8aad\u8005\u306b\u30ea\u30fc\u30c1\u3059\u308b\u305f\u3081\u306b\u3001\u3055\u307e\u3056\u307e\u306a\u914d\u4fe1\u65b9\u6cd5\u3092\u63d0\u4f9b\u3059\u308b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u63a2\u3057\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n \u79c1\u305f\u3061\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u706b\u66dc\u65e5\u306e\u5348\u524d10\u6642\u304b\u308911\u6642\u307e\u3067\u304c <\/span>\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u308b\u306e\u306b\u6700\u9069\u306a\u6642\u9593\u5e2f\u306f<\/span>. \u307e\u305f\u3001\u7b2c4\u9031\u306f\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u7387\u3092\u9ad8\u304f\u3059\u308b\u306e\u306b\u6700\u9069\u306a\u9031\u3067\u3059\u3002<\/span><\/p>\n \u6700\u521d\u306e\u30e1\u30fc\u30eb\u3067\u8fd4\u4e8b\u304c\u306a\u3044\u5834\u5408\u306f\u3001\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u306e\u30e1\u30fc\u30eb\u3092\u9001\u308b\u3002 \u8fd4\u4e8b\u3092\u3082\u3089\u3046\u305f\u3081\u306b\u6700\u59273\u901a\u306e\u30e1\u30fc\u30eb\u3092\u9001\u308b\u306e\u306f\u3001\u9069\u5207\u306a\u6570\u3060\u3068\u8003\u3048\u3089\u308c\u308b\u3002 <\/span><\/p>\n \u9867\u5ba2\u306b\u9001\u4fe1\u3059\u308b\u524d\u306b\u3001NPS\u30e1\u30fc\u30eb\u304c\u69d8\u3005\u306a\u30e2\u30d0\u30a4\u30eb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3069\u306e\u3088\u3046\u306b\u8868\u793a\u3055\u308c\u308b\u304b\u3092\u30c6\u30b9\u30c8\u3057\u307e\u3057\u3087\u3046\u3002 NPS\u306e\u8cea\u554f\u6587\u304c\u9577\u3044\u3068\u3001\u30e2\u30d0\u30a4\u30eb\u3067\u306f\u898b\u6804\u3048\u304c\u60aa\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 <\/span><\/p>\n \u4e00\u822c\u7684\u306bNPS\u30e1\u30fc\u30eb\u8abf\u67fb\u306f\u9867\u5ba2\u306b\u9001\u3089\u308c\u308b\u304c\u3001\u5f93\u696d\u54e1\u306b\u3082\u9001\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u5f7c\u3089\u306f\u3001\u3042\u306a\u305f\u306e\u7d44\u7e54\u3067\u306e\u30dd\u30b8\u30b7\u30e7\u30f3\u3092\u53cb\u4eba\u306b\u7d39\u4ecb\u3059\u308b\u78ba\u7387\u3092\u6e2c\u5b9a\u3059\u308b\u3002 \u305d\u306e\u5834\u5408 <\/span> \u4ef6\u540d\u306f\u30e6\u30fc\u30b6\u30fc\u306e\u884c\u52d5\u3092\u5de6\u53f3\u3059\u308b\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002 \u958b\u5c01\u7387\u3092\u4e0a\u3052\u308b\u305f\u3081\u306b\u3001\u30ad\u30e3\u30c3\u30c1\u30fc\u306a\u4ef6\u540d\u3067\u30e1\u30fc\u30eb\u3092\u9001\u308d\u3046\u3002 \u3053\u308c\u306f\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08Net Promoter Score\uff09\u306eE\u30e1\u30fc\u30eb\u306b\u95a2\u3057\u3066\u6700\u3082\u91cd\u8981\u3067\u3042\u308b\u3002 \u3082\u3057\u9867\u5ba2\u304c\u30e1\u30fc\u30eb\u3092\u958b\u5c01\u3057\u3066\u304f\u308c\u306a\u3051\u308c\u3070\u3001\u3042\u306a\u305f\u304c\u691c\u8a0e\u3057\u884c\u52d5\u3059\u308b\u305f\u3081\u306e\u30e1\u30fc\u30eb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f<\/a>\u3042\u308a\u307e\u305b\u3093\u3002 \u3042\u306a\u305f\u306e\u9867\u5ba2\u304c\u5426\u5b9a\u7684\u306a\u306e\u304b\u3001\u4fc3\u9032\u7684\u306a\u306e\u304b\u3001\u53d7\u52d5\u7684\u306a\u306e\u304b\u3092\u77e5\u308b\u8853\u306f\u306a\u3044\u3002 \u79c1\u305f\u3061\u306f\u3001\u3088\u304f\u8003\u3048\u3001\u884c\u52d5\u3092\u559a\u8d77\u3059\u308b\u4ef6\u540d\u3067\u3053\u306e\u554f\u984c\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002 \u30e1\u30fc\u30eb\u306e\u958b\u5c01\u7387\u3084\u53cd\u5fdc\u7387\u3092\u5927\u5e45\u306b\u30a2\u30c3\u30d7\u3055\u305b\u308b\u305f\u3081\u306b\u3001\u4ef6\u540d\u306b\u95a2\u3059\u308b\u4ee5\u4e0b\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u899a\u3048\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n \u4e0a\u8a18\u3067\u8a73\u3057\u304f\u8aac\u660e\u3057\u305f\u3088\u3046\u306b\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30e1\u30fc\u30eb\u306f\u958b\u5c01\u7387\u3084\u30af\u30ea\u30c3\u30af\u7387\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002 \u3053\u306e2\u3064\u306e\u30e1\u30fc\u30eb\u306e\u4ef6\u540d\u3092\u60f3\u50cf\u3057\u3066\u3001\u3069\u3061\u3089\u3092\u8aad\u3093\u3067\u30af\u30ea\u30c3\u30af\u3059\u308b\u304b\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n \u3042\u306a\u305f\u306e\u9867\u5ba2\u306f\u3001\u611f\u60c5\u3084\u8208\u596e\u3092\u4f1d\u3048\u308b\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u559c\u3093\u3067\u7b54\u3048\u308b\u3060\u308d\u3046\u3002 \u958b\u5c01\u7387\u3092\u4e0a\u3052\u308b\u305f\u3081\u306b\u3001\u30e6\u30fc\u30e2\u30a2\u3001\u597d\u5947\u5fc3\u3001\u8208\u596e\u306a\u3069\u306e\u611f\u60c5\u3092\u793a\u3059\u4ef6\u540d\u3092\u3064\u3051\u307e\u3057\u3087\u3046\u3002<\/p>\n E\u30e1\u30fc\u30eb\u306e\u610f\u7fa9\u3068\u305d\u306e\u9053\u7a0b\u3092\u793a\u3059\u3053\u3068\u3067\u3001\u3088\u308a\u826f\u3044\u8fd4\u4fe1\u7387\u3092\u4fc3\u3059\u306e\u304c\u7406\u60f3\u7684\u3067\u3059\u3002 \u3053\u306e\u4f8b\u3067\u8003\u3048\u3066\u307f\u3088\u3046\u3002\u3042\u306a\u305f\u306f\u3053\u306e\u30e1\u30fc\u30eb\u306b\u8fd4\u4fe1\u3057\u305f\u3044\u3068\u601d\u3046\u3060\u308d\u3046\u304b\uff1f \u30b8\u30e7\u30f3\u3001\u7121\u6599\u4f53\u9a13\u306f\u660e\u65e5\u307e\u3067\u3060\u3088\u3002 \u79c1\u305f\u3061\u306e\u30b5\u30fc\u30d3\u30b9\u306f\u3044\u304b\u304c\u3067\u3057\u305f\u304b\uff1f<\/i><\/p>\n \u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u3092\u4e0e\u3048\u308c\u3070\u3001\u56de\u7b54\u7387\u306f\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002 \u5f7c\u3089\u306e\u6642\u9593\u3092\u5272\u304f\u4fa1\u5024\u306e\u3042\u308b\u3082\u306e\u306b\u3057\u3001\u5f7c\u3089\u3092\u8208\u596e\u3055\u305b\u308b\u4f55\u304b\u3092\u76db\u308a\u8fbc\u3080\u3002 \u30af\u30fc\u30dd\u30f3\u5238\u3084\u6620\u753b\u306e\u30c1\u30b1\u30c3\u30c8\u3067\u3082\u3044\u3044\u3057\u3001\u305d\u306e\u4eba\u306e\u540d\u524d\u3067\u6148\u5584\u5bc4\u4ed8\u3092\u3059\u308b\u306a\u3069\u3067\u3082\u3044\u3044\u3002<\/p>\n \u660e\u78ba\u3067\u7c21\u6f54\u306a\u4ef6\u540d\u306f\u3001\u72ec\u5275\u7684\u306a\u3082\u306e\u3088\u308a\u52b9\u679c\u7684\u3067\u3059\u3002 \u3069\u3046\u3044\u3046\u610f\u5473\u3067\u3059\u304b\uff1f \u66d6\u6627\u3055\u3092\u907f\u3051\u3001\u81ea\u5206\u306e\u52d5\u6a5f\u3084\u9867\u5ba2\u306b\u671f\u5f85\u3059\u308b\u3053\u3068\u3092\u6b63\u76f4\u306b\u8a71\u3059\u3002 \u3054\u610f\u898b\u3092 <\/i>\u304a\u805e\u304b\u305b\u304f\u3060\u3055\u3044\u300d\u3068\u3044\u3046\u4ef6\u540d\u306f\u6f20\u7136\u3068\u3057\u3066\u304a\u308a\u3001\u907f\u3051\u308b\u3079\u304d\u3067\u3059\u3002 \u5f53\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u6c17\u306b\u5165\u3063\u3066 <\/i>\u3044\u305f\u3060\u3044\u305f\u7406\u7531\u3092\u304a\u805e\u304b\u305b\u304f\u3060\u3055\u3044\u3002\u305d\u306e\u4ee3\u308f\u308a\u306b\u3001\u53cb\u4eba\u3084\u5bb6\u65cf\u306b\u5f0a\u793e\u3092\u63a8\u85a6\u3057\u307e\u3059\u304b<\/i>\uff1f<\/p>\n \u6700\u8fd1\u306e\u7814\u7a76\u306b\u3088\u308c\u3070\u3001\u4eba\u306f\u8cea\u554f\u306b\u6ce8\u76ee\u3059\u308b\u50be\u5411\u304c\u3042\u308b\u3068\u3044\u3046\u3002 NPS\u30e1\u30fc\u30eb\u3084\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u306e\u8abf\u67fb\u7387\u3092\u5411\u4e0a\u3055\u305b\u305f\u3044\u5834\u5408\u306f\u3001\u76f4\u63a5\u7684\u3067\u7c21\u6f54\u306a\u8cea\u554f\u3092\u4f7f\u3063\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n NPS\u30c7\u30fc\u30bf\u306f\u3001\u9867\u5ba2\u306e\u671f\u5f85\u306b\u3069\u308c\u3060\u3051\u5fdc\u3048\u3089\u308c\u3066\u3044\u308b\u304b\u3001\u30c1\u30fc\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u793a\u3059\u6307\u6a19\u3068\u306a\u308b\u3002 \u9023\u7d61\u5148\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3057\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3068\u30b0\u30ed\u30fc\u30d0\u30eb\u30ec\u30d9\u30eb\u306e\u4e21\u65b9\u3067E\u30e1\u30fc\u30eb\u30ea\u30b9\u30c8\u3092\u4f5c\u6210\u3067\u304d\u308b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u9078\u3073\u307e\u3057\u3087\u3046\u3002 \u3088\u304f\u4f7f\u7528\u3059\u308b\u30e1\u30fc\u30eb\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u3057\u3066\u4fdd\u5b58\u3057\u3001\u4ed6\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u518d\u5229\u7528\u3057\u307e\u3059\u3002<\/p>\n NPS\u30e1\u30fc\u30eb\u30a2\u30f3\u30b1\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u533f\u540d\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u30bc\u30ed\u304b\u3089\u9001\u4fe1\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u9867\u5ba2\u3084\u5f93\u696d\u54e1\u304c\u4e16\u754c\u4e2d\u306b\u6563\u3089\u3070\u3063\u3066\u3044\u308b\u7d44\u7e54\u306e\u5834\u5408\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u30bd\u30d5\u30c8\u306f\u591a\u8a00\u8a9e\u306b\u3082\u5bfe\u5fdc\u3057\u3066\u3044\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n QuestionPro\u3067\u306f\u3001NPS\u30e1\u30fc\u30eb\u306e\u914d\u4fe1\u5c65\u6b74\u3092\u3001\u9001\u4fe1\u6570\u3001\u30d0\u30a6\u30f3\u30b9\u6570\u3001\u4fdd\u7559\u6570\u3001\u95b2\u89a7\u6570\u3001\u30d0\u30c3\u30c1\u30b9\u30c6\u30fc\u30bf\u30b9\u306a\u3069\u306e\u7d71\u8a08\u60c5\u5831\u3068\u3068\u3082\u306b\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002 \u30ea\u30de\u30a4\u30f3\u30c0\u30fc\u3092\u9001\u4fe1\u3057\u3001NPS\u30e1\u30fc\u30eb\u30a2\u30f3\u30b1\u30fc\u30c8\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u56de\u7b54\u7387\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n NPS\u30e1\u30fc\u30eb\u306f\u30d6\u30e9\u30f3\u30c9\u306e\u5ef6\u9577\u3067\u3042\u308b\u305f\u3081\u3001\u540c\u3058\u30b9\u30bf\u30a4\u30eb\u3068\u30c8\u30fc\u30f3\u3067\u5171\u9cf4\u3055\u305b\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u826f\u3044NPS\u30e1\u30fc\u30eb\u306e\u66f8\u304d\u65b9\u3084\u3001\u8abf\u67fb\u3084\u5e02\u5834\u8abf\u67fb\u306b\u95a2\u3059\u308b\u30d2\u30f3\u30c8\u304c\u5fc5\u8981\u306a\u5834\u5408\u306f\u3001\u304a\u6c17\u8efd\u306b\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n QuestionPro\u3067\u306f\u3001\u79c1\u305f\u3061\u304c\u4fe1\u3058\u308b\u3053\u3068\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002 <\/b>
\n \u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2<\/span>
\n<\/a>\u306f\u3001\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u3068\u89e3\u7d04\u30ea\u30b9\u30af\u306e\u3042\u308b\u9867\u5ba2\u3092\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/span>
\n \u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u306e\u8a08\u7b97<\/span>
\n<\/a> NPS\u306e\u8cea\u554f\u3067\u3069\u306e\u3088\u3046\u306b\u8a55\u4fa1\u3055\u308c\u305f\u304b\u306b\u57fa\u3065\u3044\u3066\u3001\u9867\u5ba2\u3092\u300c\u96e2\u53cd\u8005\u300d\u300c\u4fc3\u9032\u8005\u300d\u300c\u53d7\u52d5\u8005\u300d\u306e3\u3064\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u306b\u5206\u985e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u307e\u305f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u65b9\u6cd5\u3067\u3001\u7af6\u5408\u4ed6\u793e\u306b\u5bfe\u3059\u308b\u81ea\u5206\u306e\u7acb\u3061\u4f4d\u7f6e\u3092\u77e5\u308b\u3053\u3068\u3082\u3067\u304d\u308b\u3002 <\/span>
\n NPS\u30d9\u30f3\u30c1\u30de\u30fc\u30af<\/span>
\n<\/a>. <\/span> <\/span><\/p>\n\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306eNPS\u30e1\u30fc\u30eb\u4f8b\u6587<\/span><\/h2>\n
\n
\u9867\u5ba2NPS\u30e1\u30fc\u30eb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/span><\/h4>\n<\/li>\n<\/ol>\n
<\/p>\n
\n
\u30b9\u30bf\u30c3\u30d5\u7528NPS\u30e1\u30fc\u30eb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/span><\/h4>\n<\/li>\n<\/ol>\n
NPS\u30e1\u30fc\u30eb\u8abf\u67fb\u3092\u52b9\u679c\u7684\u306b\u3059\u308b20\u306e\u30d2\u30f3\u30c8<\/h3>\n
1.NPS\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0<\/h4>\n
2.\u30e1\u30fc\u30eb\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3059\u308b<\/h4>\n
3.\u7406\u7531\u3092\u5c0b\u306d\u308b<\/h4>\n
4.\u77ed\u304f\u307e\u3068\u3081\u308b<\/h4>\n
5.A\/B\u30c6\u30b9\u30c8\u306e\u5b9f\u65bd<\/h4>\n
6.\u30e2\u30d0\u30a4\u30eb\u30fb\u30d5\u30a1\u30fc\u30b9\u30c8<\/h4>\n
7.\u8abf\u67fb\u306b\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u3092\u4e0e\u3048\u308b<\/h4>\n
8.\u4e00\u5ea6\u601d\u3044\u51fa\u3055\u305b\u308b<\/h4>\n
9.\u96fb\u5b50\u30e1\u30fc\u30eb\u306e\u30a8\u30a4\u30ea\u30a2\u30b9\u3092\u907f\u3051\u308b<\/h4>\n
10.\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u6642\u9593\u3092\u6c7a\u3081\u308b<\/h4>\n
11.\u8cea\u554f\u3092\u30e1\u30fc\u30eb\u306b\u57cb\u3081\u8fbc\u3080<\/h4>\n
12.\u77ed\u304f\u3066\u6b6f\u5207\u308c\u304c\u3088\u3044<\/h4>\n
13.\u6587\u8108\u304b\u3089\u9038\u8131\u3057\u306a\u3044\u3053\u3068<\/h4>\n
14.\u500b\u4eba\u7528\u30e1\u30fc\u30eb\u30a2\u30ab\u30a6\u30f3\u30c8\u304b\u3089\u9001\u4fe1\u3059\u308b<\/h4>\n
15.\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/h4>\n
16.\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u9078\u629e<\/h4>\n
17.\u5206\u914d\u65b9\u6cd5<\/h4>\n
18.NPS\u30e1\u30fc\u30eb\u9001\u4fe1\u6642\u9593<\/h4>\n
19.\u53cd\u5fa9<\/h4>\n
20.\u30e2\u30d0\u30a4\u30eb\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc<\/h4>\n
\n \u5f93\u696d\u54e1NPS\u30b9\u30b3\u30a2<\/span>
\n<\/a>\u306f\u3001\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u3092\u793a\u3059\u6307\u6a19\u3068\u3057\u3066\u6a5f\u80fd\u3059\u308b\u3002<\/span><\/p>\n\u52b9\u679c\u7684\u306a\u4ef6\u540d\u3067NPS\u30e1\u30fc\u30eb\u8abf\u67fb\u306e\u56de\u7b54\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5<\/span><\/h2>\n
\u30d1\u30fc\u30bd\u30ca\u30eb\u5316<\/h3>\n
\n
\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8<\/h3>\n
\u610f\u7fa9<\/h3>\n
\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6<\/h3>\n
\u30af\u30e9\u30ea\u30c6\u30a3<\/h3>\n
\u8cea\u554f<\/h3>\n
\u6700\u9ad8\u306eNPS\u30e1\u30fc\u30eb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/h2>\n
\n Ken\u3068\u306e\u30c7\u30e2\u3092\u4e88\u7d04\u3059\u308b<\/span>
\n<\/a>\u79c1\u305f\u3061\u306eCX\u30b5\u30fc\u30d9\u30a4\u3068\u5206\u6790\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u9ad8\u3081\u3001\u8cb4\u91cd\u306a\u6d88\u8cbb\u8005\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3059\u308b\u65b9\u6cd5\u3092\u767a\u898b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n