{"id":799532,"date":"2022-07-03T11:00:06","date_gmt":"2022-07-03T18:00:06","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e9%a1%a7%e5%ae%a2%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e5%88%86%e6%9e%90%ef%bc%9acx%e3%82%92%e6%b8%ac%e5%ae%9a%e3%81%99%e3%82%8b%e6%9c%80%e5%96%84%e3%81%ae%e6%96%b9%e6%b3%95\/"},"modified":"2022-07-03T11:00:06","modified_gmt":"2022-07-03T11:00:06","slug":"%e9%a1%a7%e5%ae%a2%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e5%88%86%e6%9e%90%ef%bc%9acx%e3%82%92%e6%b8%ac%e5%ae%9a%e3%81%99%e3%82%8b%e6%9c%80%e5%96%84%e3%81%ae%e6%96%b9%e6%b3%95","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e5%88%86%e6%9e%90%ef%bc%9acx%e3%82%92%e6%b8%ac%e5%ae%9a%e3%81%99%e3%82%8b%e6%9c%80%e5%96%84%e3%81%ae%e6%96%b9%e6%b3%95\/","title":{"rendered":"\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5206\u6790\uff1aCX\u3092\u6e2c\u5b9a\u3059\u308b\u6700\u5584\u306e\u65b9\u6cd5"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u5fe0\u8aa0\u5fc3\u307b\u3069\u5f37\u3044\u611f\u60c5\u3092\u3069\u306e\u3088\u3046\u306b\u6570\u5024\u5316\u3059\u308b\u306e\u304b\uff1f \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fb\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306e\u76ee\u7684\u306f\u3001\u305d\u306e\u7591\u554f\u306b\u7b54\u3048\u308b\u3053\u3068\u3067\u3042\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9577\u671f\u7684\u306b\u6e80\u8db3\u3059\u308b\u6d88\u8cbb\u8005\u306f\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u7d4c\u9a13\u306e\u7d50\u679c\u3067\u3042\u308b\u3002 \u3053\u306e\u3088\u3046\u306a\u7d4c\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u306b\u306f\u3001\u9867\u5ba2\u3092\u719f\u77e5\u3057\u3066\u3044\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002  <\/span><span style=\"font-weight: 400;\">\u4eca\u65e5\u306e\u4e16\u754c\u793e\u4f1a\u3067\u306f\u7af6\u4e89\u304c\u6fc0\u3057\u3044\u3002 \u4f01\u696d\u304c\u6025\u5897\u3057\u305f\u7d50\u679c\u3001\u9867\u5ba2\u306f\u3055\u307e\u3056\u307e\u306a\u9078\u629e\u80a2\u3092\u6301\u3064\u3088\u3046\u306b\u306a\u3063\u305f\u3002 \u305d\u3046\u3044\u3046\u793e\u4f1a\u3067\u306f\u3001\u7d4c\u9a13\u304c\u5927\u304d\u306a\u5dee\u306b\u306a\u308b\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u6307\u6a19\u306f\u3001\u3053\u306e\u3088\u3046\u306a\u72b6\u6cc1\u3067\u5f79\u306b\u7acb\u3064\u3002 \u30d3\u30c3\u30b0\u30c7\u30fc\u30bf\u3092\u901a\u3058\u3066\u9867\u5ba2\u306b\u3064\u3044\u3066\u5b66\u3073\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/a>\u5168\u4f53\u3092\u901a\u3058\u3066\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u4f53\u9a13\u3092\u30c7\u30b6\u30a4\u30f3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5206\u6790\u306f\u3001\u3088\u308a\u5927\u304d\u306a\u6295\u8cc7\u53ce\u76ca\u7387\u3092\u3082\u305f\u3089\u3059<a href=\"https:\/\/www.questionpro.com\/blog\/customer-centric-marketing\/\">\u9867\u5ba2\u4e2d\u5fc3\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0<\/a>\u624b\u6cd5\u306e\u958b\u767a\u306b\u3082\u5f79\u7acb\u3064\u3060\u308d\u3046\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4ee5\u4e0b\u306e\u30bb\u30af\u30b7\u30e7\u30f3\u3067\u306f\u3001\u3053\u308c\u3089\u306e<a href=\"https:\/\/www.questionpro.com\/blog\/data-analytics-projects\/\">\u30c7\u30fc\u30bf\u5206\u6790\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3068<\/a>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u8a55\u4fa1\u3059\u308b\u65b9\u6cd5\u3092\u898b\u3066\u3044\u304d\u307e\u3059\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5206\u6790\u3068\u306f\u4f55\u304b\uff1f<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u306f\u3001\u9867\u5ba2\u306e\u5fe0\u8aa0\u5fc3\u3092\u793a\u3059\u4e00\u9023\u306e\u57fa\u6e96\u3067\u3042\u308b\u3002 \u4f1a\u793e\u306b\u5fe0\u5b9f\u306a\u9867\u5ba2\u306f\u3001\u305d\u306e\u4f1a\u793e\u3068\u518d\u3073\u53d6\u5f15\u3059\u308b\u50be\u5411\u304c\u5f37\u3044\u3002 \u307e\u305f\u3001\u4ed6\u306e\u4eba\u306b\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u7d39\u4ecb\u3059\u308b\u50be\u5411\u3082\u9ad8\u3044\u3002 \u6b8b\u5ff5\u306a\u304c\u3089\u3001\u732e\u8eab\u5ea6\u3092\u6e2c\u308b\u306e\u306f\u5fc5\u305a\u3057\u3082\u7c21\u5358\u3067\u306f\u306a\u3044\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fb\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306f\u3001\u9867\u5ba2\u306e\u4f01\u696d\u306b\u5bfe\u3059\u308b\u5fe0\u8aa0\u5ea6\u3092\u793a\u3059\u6d88\u8cbb\u8005\u884c\u52d5\u306b\u95a2\u3059\u308b\u91cd\u8981\u306a\u8cea\u554f\u306b\u7b54\u3048\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u308b\u3002 \u60c5\u5831\u306f\u3055\u307e\u3056\u307e\u306a\u60c5\u5831\u6e90\u304b\u3089\u767a\u4fe1\u3055\u308c\u308b\u3002 \u305d\u308c\u3067\u3082\u4e3b\u306a\u76ee\u7684\u306f\u3001\u6d88\u8cbb\u8005\u304c\u306a\u305c\u5fe0\u8aa0\u5fc3\u3092\u6301\u3061\u7d9a\u3051\u308b\u306e\u304b\u3092\u89e3\u660e\u3059\u308b\u3053\u3068\u3060\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u304c\u4f01\u696d\u306b\u5fe0\u8aa0\u3092\u8a93\u3046\u7406\u7531\u306f\u3001\u4f01\u696d\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u3002 \u8cb7\u3044\u624b\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3002 \u9867\u5ba2\u306f\u3001\u5f7c\u3089\u3092\u559c\u3070\u305b\u3001\u5f7c\u3089\u306e\u8981\u6c42\u3092\u6e80\u305f\u3059\u30d3\u30b8\u30cd\u30b9\u306b\u5f15\u304d\u5bc4\u305b\u3089\u308c\u308b\u3002 \u307e\u305f\u3001\u81ea\u5206\u306e\u500b\u6027\u3092\u7406\u89e3\u3057\u3066\u304f\u308c\u308b\u4f1a\u793e\u306b\u8a8d\u3081\u3089\u308c\u305f\u3068\u611f\u3058\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u6b63\u3057\u3044\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u306f\u3001\u6d88\u8cbb\u8005\u304c\u306a\u305c\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u7dad\u6301\u3059\u308b\u306e\u304b\u3092\u660e\u78ba\u306b\u628a\u63e1\u3059\u308b\u305f\u3081\u306e\u9375\u3068\u306a\u308b\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5206\u6790\u306e\u305f\u3081\u306eCX\u6e2c\u5b9a\u65b9\u6cd5<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306f\u3001\u4e16\u754c\u4e2d\u306e\u7d44\u7e54\u306b\u3068\u3063\u3066\u6210\u529f\u306e\u305f\u3081\u306e\u91cd\u8981\u306a\u8981\u7d20\u3067\u3042\u308b\u3002 \u30ea\u30d4\u30fc\u30bf\u30fc\u306b\u5831\u3044\u308b\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u306f\u3001\u30ea\u30b9\u30af\u3068\u30ea\u30bf\u30fc\u30f3\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u53d6\u308a\u7d9a\u3051\u308b\u3053\u3068\u3067\u3042\u308a\u3001\u3046\u307e\u304f\u3084\u308b\u306e\u306f\u96e3\u3057\u3044\u304b\u3082\u3057\u308c\u306a\u3044\u3002 \u7279\u306b\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30d7\u30ed\u30b0\u30e9\u30e0\u3084\u6226\u7565\u306e\u6e2c\u5b9a\u3068\u6700\u9069\u5316\u306b\u5f79\u7acb\u3064\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5206\u6790\u306b\u95a2\u3059\u308b\u78ba\u304b\u306a\u77e5\u8b58\u3092\u6301\u3063\u3066\u3044\u306a\u3044\u5834\u5408\u306f\u306a\u304a\u3055\u3089\u3067\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u9867\u5ba2\u7dad\u6301\u7387\uff08CRR\uff09<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u7dad\u6301\u3068\u306f\u3001\u4e00\u5ea6\u304d\u308a\u306e\u8cfc\u5165\u3092\u9577\u671f\u7684\u306a\u6d88\u8cbb\u8005\u306b\u5909\u3048\u308b\u30d7\u30ed\u30bb\u30b9\u3067\u3042\u308b\u3002 \u3053\u308c\u306f<a href=\"https:\/\/www.questionpro.com\/blog\/customer-retention-rate\/\">\u9867\u5ba2\u7dad\u6301\u7387<\/a>\uff08CRR\uff09\u306b\u3088\u3063\u3066\u6e2c\u5b9a\u3055\u308c\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306eKPI\u3068\u3057\u3066\u4e0d\u53ef\u6b20\u306a\u3082\u306e\u306e\u4e00\u3064\u304cCRR\u3067\u3059\u3002 \u30d3\u30b8\u30cd\u30b9\u3092\u62e1\u5927\u3059\u308b\u306b\u306f\u3001\u65b0\u3057\u3044\u6d88\u8cbb\u8005\u3092\u5f15\u304d\u3064\u3051\u3001\u65e2\u5b58\u306e\u6d88\u8cbb\u8005\u3092\u559c\u3070\u305b\u308b\u3053\u3068\u304c\u5fc5\u8981\u3060\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">CRR\u306f\u3001\u9031\u6b21\u3001\u6708\u6b21\u3001\u5e74\u6b21\u3067\u8a08\u7b97\u3067\u304d\u308b\u8cb4\u91cd\u306a\u6307\u6a19\u3067\u3042\u308b\u3002<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">\u8a08\u7b97\u5f0f[\u671f\u672b\u9867\u5ba2\u6570\uff09-\uff08\u65b0\u898f\u7372\u5f97\u9867\u5ba2\u6570\uff09\uff5d\uff0f\uff08\u671f\u9996\u9867\u5ba2\u6570\uff09\uff3d\u00d7100\uff1dCRR<\/span><\/i><\/p>\n<h3><span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09<\/span><\/h3>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.questionpro.com\/blog\/why-is-net-promoter-score-important\/\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2<\/a>\uff08NPS\uff09\u306f\u3001\u6d88\u8cbb\u8005\u304c\u3042\u306a\u305f\u306e\u7d44\u7e54\u306b\u3069\u308c\u3060\u3051\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3092\u6e2c\u308b\u30b7\u30f3\u30d7\u30eb\u306a\u65b9\u6cd5\u3067\u3059\u3002 \u3053\u308c\u306f\u3001\u3042\u306a\u305f\u306e\u9867\u5ba2\u304c\u623b\u3063\u3066\u304f\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u304b\u3001\u305d\u308c\u3068\u3082\u4ed6\u3092\u63a2\u3059\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u304b\u3092\u8fc5\u901f\u306b\u793a\u3059\u3082\u306e\u3067\u3042\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">NPS\u306f\u9577\u671f\u7684\u306b\u6e2c\u5b9a\u3059\u308b\u306e\u304c\u6700\u3082\u52b9\u679c\u7684\u3067\u3042\u308b\u305f\u3081\u3001\u591a\u304f\u306e\u4f01\u696d\u306f\u5e74\u306b1\u56de\u3001\u56db\u534a\u671f\u306b1\u56de\u3001\u3042\u308b\u3044\u306f\u534a\u5e74\u306b1\u56de\u3001<a href=\"https:\/\/www.questionpro.com\/article\/customer-loyalty-survey.html\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u8abf\u67fb\u3092<\/a>\u5b9f\u65bd\u3059\u308b\u3002 \u30b9\u30b3\u30a2\u3092\u9577\u671f\u7684\u306b\u6bd4\u8f03\u3059\u308b\u3053\u3068\u3067\u3001\u3042\u306a\u305f\u304c\u6b63\u3057\u3044\uff08\u3042\u308b\u3044\u306f\u6b63\u3057\u304f\u306a\u3044\uff09\u30b3\u30fc\u30b9\u3092\u9032\u3093\u3067\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">\u8a08\u7b97\u5f0f[\u63a8\u9032\u6d3e\u6570\uff09-\uff08\u5426\u5b9a\u6d3e\u6570\uff09\uff5d\uff0f\uff08\u56de\u7b54\u6570\uff09\uff3d\u00d7100\uff1dNPS<\/span><\/i><\/p>\n<h3><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT)<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff08CSAT\uff09\u306f\u3001\u6d88\u8cbb\u8005\u304c\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3001\u4f53\u9a13\u306b\u3069\u308c\u3060\u3051\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3092\u5224\u65ad\u3059\u308b\u6307\u6a19\u3067\u3059\u3002 CSAT\u306f\u7279\u5b9a\u306e\u77ed\u671f\u7684\u306a\u5e78\u798f\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u304c\u3001NPS\u306f<a href=\"https:\/\/www.questionpro.com\/blog\/brand-measurement\/\">\u30d6\u30e9\u30f3\u30c9<\/a>\u5168\u4f53\u306e\u6e2c\u5b9a\u3092\u8003\u616e\u3059\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">CSAT\u306f\u3001\u8cfc\u5165\u3001\u30c6\u30b9\u30c8\u3001\u30b5\u30fc\u30d3\u30b9\u30ea\u30af\u30a8\u30b9\u30c8\u306a\u3069\u306e\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304b\u30891\uff5e2\u65e5\u4ee5\u5185\u306b\u5b8c\u4e86\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u3063\u3066\u3001\u81ea\u5206\u306e\u696d\u7e3e\u3092\u7279\u5b9a\u3057\u3001\u8ab2\u984c\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">\u8a08\u7b97\u5f0f{\u80af\u5b9a\u7684\u56de\u7b54\u306e\u6570\uff09\u00f7\uff08\u7dcf\u56de\u7b54\u6570\uff09\uff5d\u00d7100\uff1dCSAT<\/span><\/i><\/p>\n<h3><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\uff08CES\uff09<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30d5\u30a9\u30fc\u30c8\u30fb\u30b9\u30b3\u30a2\uff08CES\uff09\u306f\u3001\u5fa1\u793e\u3068\u4ed5\u4e8b\u3092\u3059\u308b\u306e\u304c\u3044\u304b\u306b\u7c21\u5358\u304b\u3001\u3042\u308b\u3044\u306f\u96e3\u3057\u3044\u304b\u3092\u8a55\u4fa1\u3059\u308b\u3082\u306e\u3067\u3059\u3002 \u3053\u308c\u306f\u3001\u5546\u54c1\u3092\u8cfc\u5165\u3057\u305f\u308a\u3001\u4f7f\u7528\u3057\u305f\u308a\u3001\u554f\u984c\u3092\u89e3\u6c7a\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304b\u3082\u3057\u308c\u306a\u3044\u3002 \u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u7c21\u5358\u3067\u3042\u308c\u3070\u3042\u308b\u307b\u3069\u3001\u9867\u5ba2\u306f\u6b21\u3082\u3042\u306a\u305f\u3068\u53d6\u5f15\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">CES\u306f\u3001CSAT\u3068\u540c\u69d8\u3001\u8cfc\u5165\u3001\u7121\u6599\u30b5\u30f3\u30d7\u30eb\u3001\u30b5\u30fc\u30d3\u30b9\u30ea\u30af\u30a8\u30b9\u30c8\u306a\u3069\u306e\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5f8c\u3001\u3067\u304d\u308b\u3060\u3051\u65e9\u304f\u63a1\u7528\u3055\u308c\u308b\u3079\u304d\u3067\u3059\u3002 \u69d8\u3005\u306a\u30d3\u30b8\u30cd\u30b9\u304c\u69d8\u3005\u306a\u4f5c\u696d\u91cf\u3092\u5fc5\u8981\u3068\u3059\u308b\u3053\u3068\u3092\u8003\u616e\u306b\u5165\u308c\u3088\u3046\u3002 \u57fa\u6e96\u70b9\u3092\u5f37\u8abf\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u305d\u308c\u304c\u6642\u9593\u3068\u3068\u3082\u306b\u3069\u306e\u3088\u3046\u306b\u767a\u5c55\uff08\u307e\u305f\u306f\u60aa\u5316\uff09\u3057\u3066\u3044\u304f\u304b\u3092\u89b3\u5bdf\u3059\u308b\u3002<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">\u8a08\u7b97\u5f0f(\u5168\u8a55\u4fa1\u306e\u5408\u8a08\uff09\u00f7\uff08\u56de\u7b54\u7dcf\u6570\uff09\uff1dCES<\/span><\/i><\/p>\n<h3><span style=\"font-weight: 400;\">\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u7387\uff08RPR\uff09<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u7387\uff08RPR\uff09\u306f\u5b9f\u969b\u306e\u6d88\u8cbb\u8005\u884c\u52d5\u3092\u8a55\u4fa1\u3059\u308b\u3082\u306e\u3067\u3001\u4e0a\u8a18\u306e\u6307\u6a19\u306e\u5927\u534a\u306f\u611f\u60c5\u3084\u610f\u56f3\u3092\u8868\u3059\u3082\u306e\u3067\u3059\u3002 RPR\u306b\u306f\u3001\u7279\u5b9a\u306e\u671f\u9593\u306b\u4f55\u5ea6\u3082\u8cfc\u5165\u3057\u305f\u6d88\u8cbb\u8005\u306e\u5272\u5408\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002 \u611f\u60c5\u7684\u306a\u8a55\u4fa1\u3082\u7d20\u6674\u3089\u3057\u3044\u304c\u3001\u5fe0\u8aa0\u5fc3\u3092\u793a\u3059\u3068\u3044\u3046\u70b9\u3067\u306f\u3001\u81ea\u5206\u306e\u5fc3\u306e\u4e2d\u306b\u3042\u308b\u3082\u306e\u306b\u304a\u91d1\u3092\u6295\u8cc7\u3059\u308b\u3053\u3068\u306b\u52dd\u308b\u3082\u306e\u306f\u306a\u3044\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RPR\u306f\u9867\u5ba2\u7dad\u6301\u7387\u3068\u306f\u7570\u306a\u308a\u307e\u3059\u3002 \u3042\u306a\u305f\u306eCRR\u306f\u3001\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u306b\u5fe0\u5b9f\u306a\u9867\u5ba2\u306b\u96c6\u4e2d\u3059\u308b\u305f\u3081\u306b\u3001\u308f\u3056\u3068\u65b0\u3057\u3044\u6d88\u8cbb\u8005\u3092\u62d2\u7d76\u3059\u308b\u3002 \u4f55\u5ea6\u304b\u8cb7\u3044\u7269\u3092\u3057\u305f\u4eba\u306fRPR\u306b\u542b\u307e\u308c\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3092\u56f0\u3089\u305b\u308b\u5fc3\u914d\u304c\u306a\u3044\u306e\u3067\u3001\u597d\u304d\u306a\u3060\u3051RPR\u3092\u8a08\u7b97\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u88fd\u54c1\u306e\u5bff\u547d\u306b\u6700\u9069\u306a\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u9078\u3073\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">\u8a08\u7b97\u5f0f{\u30ea\u30d4\u30fc\u30bf\u30fc\u6570\uff09\u00f7\uff08\u7dcf\u9867\u5ba2\u6570\uff09\uff5d\u00d7100\uff1dRPR<\/span><\/i><\/p>\n<h3><span style=\"font-weight: 400;\">\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u76e3\u67fb<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u306f\u30d5\u30a9\u30fc\u30df\u30e5\u30e9\u304c\u306a\u3044\u3002 \u6ce8\u610f\u3092\u6255\u3046\u3060\u3051\u306e\u3053\u3068\u3060\u3002 \u30d2\u30a2\u30ea\u30f3\u30b0\u3068\u8cea\u554f\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5206\u6790\u3092\u5411\u4e0a\u3055\u305b\u308b\u6700\u3082\u52b9\u679c\u7684\u306a\u65b9\u6cd5\u306e2\u3064\u3067\u3042\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u4e0a\u306e\u9867\u5ba2\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u308b\u3053\u3068\u306f\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u6539\u5584\u3059\u308b\u7d20\u6674\u3089\u3057\u3044\u65b9\u6cd5\u3067\u3042\u308b\u3002 \u5f7c\u3089\u306b\u3064\u3044\u3066\u3082\u3063\u3068\u77e5\u308b\u305f\u3081\u306e\u7d20\u6674\u3089\u3057\u3044\u65b9\u6cd5\u304b\u3082\u3057\u308c\u306a\u3044\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3042\u306a\u305f\u306e\u6d88\u8cbb\u8005\u304c\u4f55\u306b\u8208\u5473\u304c\u3042\u308b\u306e\u304b\u3001\u3069\u306e\u4f01\u696d\u3092\u30d5\u30a9\u30ed\u30fc\u3057\u3066\u3044\u308b\u306e\u304b\u3001\u3069\u306e\u3088\u3046\u306a\u30a2\u30a4\u30c6\u30e0\u3092\u5165\u624b\u3057\u3066\u3044\u308b\u306e\u304b\u3001\u8ab0\u3068\u30c1\u30e3\u30c3\u30c8\u3057\u3066\u3044\u308b\u306e\u304b\u3092\u628a\u63e1\u3057\u3088\u3046\u3002 \u307e\u305f\u3001\u5f7c\u3089\u306b\u8cea\u554f\u3092\u3057\u3066\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b\u3053\u3068\u3082\u3067\u304d\u308b\u3002 \u305d\u3046\u3059\u308b\u3053\u3068\u3067\u3001\u5f7c\u3089\u306b\u5831\u3044\u308b\u305f\u3081\u306e\u30a2\u30a4\u30c7\u30a2\u3084\u3001\u5f7c\u3089\u306b\u3068\u3063\u3066\u6700\u9069\u306a\u30a2\u30a4\u30c6\u30e0\u3084\u30b5\u30fc\u30d3\u30b9\u304c\u898b\u3048\u3066\u304f\u308b\u3060\u308d\u3046\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5206\u6790\u306e\u7d50\u8ad6<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fb\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306f\u3001\u9867\u5ba2\u306e\u4f01\u696d\u306b\u5bfe\u3059\u308b\u5fe0\u8aa0\u5ea6\u3092\u793a\u3059\u3088\u3046\u306a\u3001\u6d88\u8cbb\u8005\u306e\u884c\u52d5\u306b\u95a2\u3059\u308b\u91cd\u8981\u306a\u8cea\u554f\u306b\u7b54\u3048\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u7d4c\u9a13\u306f\u304b\u306a\u308a\u62bd\u8c61\u7684\u304b\u3082\u3057\u308c\u306a\u3044\u3002 \u30d6\u30e9\u30f3\u30c9\u30fb\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u3088\u3046\u306a\u6982\u5ff5\u3092\u6570\u5024\u5316\u3059\u308b\u306e\u306f\u96e3\u3057\u3044\u3088\u3046\u306b\u601d\u3048\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u304c\u3001\u3053\u3046\u3057\u305f\u6e2c\u5b9a\u306f\u62bd\u8c61\u7684\u306a\u3082\u306e\u3068\u73fe\u5b9f\u7684\u306a\u3082\u306e\u3092\u660e\u78ba\u306b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u304b\u3082\u3057\u308c\u306a\u3044\u3002 \u3057\u304b\u3057\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u306b\u306f\u3069\u3046\u3059\u308c\u3070\u3044\u3044\u304b\u306f\u3001\u305d\u308c\u3092\u6e2c\u5b9a\u3057\u3066\u307f\u306a\u3051\u308c\u3070\u308f\u304b\u3089\u306a\u3044\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">QuestionPro 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