{"id":799547,"date":"2022-08-14T11:00:57","date_gmt":"2022-08-14T11:00:57","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%a2%e3%82%af%e3%82%b7%e3%83%a7%e3%83%8a%e3%83%96%e3%83%ab%e3%83%bb%e3%82%a4%e3%83%b3%e3%82%b5%e3%82%a4%e3%83%88\/"},"modified":"2022-08-14T11:00:57","modified_gmt":"2022-08-14T11:00:57","slug":"%e3%82%a2%e3%82%af%e3%82%b7%e3%83%a7%e3%83%8a%e3%83%96%e3%83%ab%e3%83%bb%e3%82%a4%e3%83%b3%e3%82%b5%e3%82%a4%e3%83%88","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%a2%e3%82%af%e3%82%b7%e3%83%a7%e3%83%8a%e3%83%96%e3%83%ab%e3%83%bb%e3%82%a4%e3%83%b3%e3%82%b5%e3%82%a4%e3%83%88\/","title":{"rendered":"\u5b9f\u884c\u53ef\u80fd\u306a\u6d1e\u5bdf\u5b9a\u7fa9\u3068\u5b9f\u884c\u30c6\u30af\u30cb\u30c3\u30af"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u58f2\u4e0a\u3001\u9867\u5ba2\u3001\u5728\u5eab\u306e\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u306f\u91cd\u8981\u3060\u304c\u3001\u6210\u9577\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u69cb\u7bc9\u3059\u308b\u306b\u306f\u5341\u5206\u3067\u306f\u306a\u3044\u3002 \u7d4c\u55b6\u9663\u306f\u3053\u306e\u60c5\u5831\u3092\u7406\u89e3\u3057\u3001\u6226\u7565\u3092\u7acb\u3066\u308b\u305f\u3081\u306b\u4f7f\u308f\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002 \u305d\u3046\u3067\u306a\u3051\u308c\u3070\u3001\u91cd\u8981\u306aKPI\u306e\u5f71\u97ff\u304c\u898b\u9003\u3055\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u884c\u52d5\u53ef\u80fd\u306a\u6d1e\u5bdf\u529b\u3092\u4fdd\u8a3c\u3059\u308b\u4f01\u696d\u306f\u3001\u53d6\u5f97\u3057\u305f\u30c7\u30fc\u30bf\u3092\u4f7f\u3063\u3066\u3001\u3055\u307e\u3056\u307e\u306a\u4f01\u696d\u306e\u696d\u52d9\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5f37\u5316\u3059\u308b\u8a08\u753b\u3092\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u30d5\u30a9\u30ec\u30b9\u30bf\u30fc\u793e\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u91cd\u8996\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u306f\u3001\u4e16\u754c\u306eGDP\uff08\u56fd\u5185\u7dcf\u751f\u7523\uff09\u306e\u6700\u59278\u500d\u306e\u30b9\u30d4\u30fc\u30c9\u3067\u62e1\u5927\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u660e\u3089\u304b\u306b\u306a\u3063\u305f\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3057\u305f\u304c\u3063\u3066\u3001\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u3001\u4fa1\u5024\u3042\u308b\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u306f\u3001\u30d7\u30ed\u30bb\u30b9\u306e\u6539\u5584\u3068\u4f01\u696d\u306e\u767a\u5c55\u306b\u5f79\u7acb\u3064\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3068\u306f\u4f55\u304b\uff1f<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u7d4c\u55b6\u9663\u306f\u3001\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u52b9\u7387\u7684\u306a\u6d3b\u52d5\u3092\u751f\u307f\u51fa\u3059\u305f\u3081\u306b\u3001\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3092\u6301\u3064\u30d3\u30c3\u30b0\u30c7\u30fc\u30bf\u30bb\u30c3\u30c8\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u3053\u308c\u3089\u306e\u6d1e\u5bdf\u306f\u3001\u9867\u5ba2\u3001\u8ca9\u58f2\u3001\u5728\u5eab\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u304b\u3089\u53ce\u96c6\u3055\u308c\u308b\u3053\u3068\u304c\u591a\u3044\u3001\u5fb9\u5e95\u7684\u306a\u30ec\u30dd\u30fc\u30c8\u3084<a href=\"https:\/\/www.questionpro.com\/blog\/unit-of-analysis\/\">\u5206\u6790\u5358\u4f4d\u3092<\/a>\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u751f\u30c7\u30fc\u30bf\u304b\u3089\u5c0e\u304d\u51fa\u3055\u308c\u308b\u3053\u3068\u304c\u3042\u308b\u3002 \u4f01\u696d\u306f\u3001\u3053\u306e\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u3001\u307e\u3060\u6539\u5584\u304c\u5fc5\u8981\u306a\u696d\u52d9\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u306b\u3088\u3063\u3066\u7d4c\u55b6\u9663\u306f\u3001\u4f1a\u793e\u306e\u696d\u7e3e\u3092\u3055\u307e\u3056\u307e\u306a\u89d2\u5ea6\u304b\u3089\u8a55\u4fa1\u3057\u3001\u696d\u52d9\u3084<a href=\"https:\/\/www.questionpro.com\/blog\/customer-service-process\/\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e<\/a>\u6539\u5584\u65b9\u6cd5\u306b\u3064\u3044\u3066\u8ce2\u660e\u306a\u9078\u629e\u3092\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u6d1e\u5bdf\u306b\u3088\u3063\u3066\u3001\u5e73\u5747\u58f2\u4e0a\u9ad8\u3001\u696d\u52d9\u52b9\u7387\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u5b9f\u8df5\u7684\u306a\u624b\u6bb5\u3092\u8b1b\u3058\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u305d\u306e\u7d50\u679c\u3001\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u9078\u629e\u3092\u76ee\u6307\u3059\u4f01\u696d\u306f\u3001\u81ea\u793e\u3092\u767a\u5c55\u3055\u305b\u308b\u305f\u3081\u306b\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3092\u63a1\u7528\u3059\u308b\u969b\u306b\u6709\u5229\u306b\u306a\u308b\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u30c7\u30fc\u30bf\u5b9f\u88c5\u6280\u8853\u304b\u3089\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3078<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u826f\u3044\u30c7\u30fc\u30bf\u3092\u6709\u76ca\u306a\u60c5\u5831\u306b\u5909\u3048\u308b\u306b\u306f\u3001\u65b0\u3057\u3044\u80fd\u529b\u3068\u7570\u306a\u308b\u8003\u3048\u65b9\u304c\u5fc5\u8981\u3060\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30c7\u30fc\u30bf\u304b\u3089\u6d1e\u5bdf\u3092\u5f15\u304d\u51fa\u3059\u305f\u3081\u306e\u30eb\u30fc\u30eb<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u76f8\u4e92\u7406\u89e3\u306f\u30c1\u30fc\u30e0\u306e\u6210\u529f\u306e\u9375\u3067\u3042\u308b\u3002 \u6709\u610f\u7fa9\u306a\u30c7\u30fc\u30bf\u306e\u6d1e\u5bdf\u3092\u5f97\u308b\u305f\u3081\u306b\u306f\u3001\u30c1\u30fc\u30e0\u306f\u5354\u529b\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002 \u5bfe\u7acb\u3068\u8981\u6c42\u306f\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30b5\u30dd\u30fc\u30c8\u306b\u6bd4\u3079\u3001\u6d1e\u5bdf\u304c\u5c11\u306a\u3044\u3002<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">\u900f\u660e\u6027<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u30a2\u30ca\u30ea\u30b9\u30c8\u306f\u3001\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u3001\u65b9\u6cd5\u3001\u6e2c\u5b9a\u65b9\u6cd5\u3092\u7406\u89e3\u3057\u3066\u3044\u308b\u3002 \u7d4c\u55b6\u9663\u306f\u305d\u306e\u76ee\u7684\u3068\u7591\u554f\u3092\u7406\u89e3\u3057\u3066\u3044\u308b\u3002 \u53cc\u65b9\u306f\u4e92\u3044\u306e\u8981\u6c42\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u3001\u30aa\u30fc\u30d7\u30f3\u3067\u900f\u660e\u6027\u306e\u3042\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53d6\u3089\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">\u7279\u7570\u6027<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u4e8b\u696d\u90e8\u9580\u306f\u53ce\u5165\u3001\u30b3\u30b9\u30c8\u3001\u30ea\u30b9\u30af\u3092\u628a\u63e1\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002 \u3059\u3079\u3066\u306e\u95a2\u4fc2\u8005\u306f\u3001\u4ee3\u8868\u7684\u306a\u30c7\u30fc\u30bf\u30bb\u30c3\u30c8\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u306e\u57fa\u6e96\u3001\u76ee\u7684\u3001\u76ee\u6a19\u3092\u8aac\u660e\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002 \u30c7\u30fc\u30bf\u30a2\u30ca\u30ea\u30b9\u30c8\u306f\u3001\u6b63\u3057\u3044\u30d1\u30e9\u30e1\u30fc\u30bf\u30fc\u3092\u30e2\u30cb\u30bf\u30fc\u3059\u308b\u305f\u3081\u306b\u660e\u78ba\u3055\u304c\u5fc5\u8981\u3060\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5b9f\u969b\u306b\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u539f\u5247\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h4><span style=\"font-weight: 400;\">\u30af\u30a8\u30ea\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u8aac\u660e\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u66d6\u6627\u3055\u306f\u5927\u6df7\u4e71\u3092\u5f15\u304d\u8d77\u3053\u3059\u304b\u3082\u3057\u308c\u306a\u3044\u3002 \u3053\u306e\u30a4\u30e9\u30b9\u30c8\u3092\u8003\u3048\u3066\u307f\u3088\u3046\uff1a\u7a7a\u6e2f\u306b\u884c\u304f\u306b\u306f\u3069\u3046\u3057\u305f\u3089\u3044\u3044\u3067\u3059\u304b\u300d\u3068\u805e\u304b\u308c\u305f\u5834\u5408\u3001\u300c\u4eca\u3069\u3053\u306b\u3044\u307e\u3059\u304b\uff1f \u8ab0\u304b\u3092\u4e57\u305b\u3066\u3044\u308b\u306e\u304b\u3001\u305d\u308c\u3068\u3082\u98db\u3093\u3067\u3044\u308b\u306e\u304b\uff1f<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h4><span style=\"font-weight: 400;\">\u91cd\u8981\u6027\u3001\u8a2d\u5b9a\u3001\u5546\u696d\u7684\u306a\u610f\u5473\u3092\u8aac\u660e\u3059\u308b\u3002<\/span><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u5206\u6790\u306e\u5236\u7d04\u3001\u76ee\u6a19\u3001\u7406\u7531\u3092\u8003\u616e\u3057\u3066\u3001\u3069\u306e\u30e1\u30c8\u30ea\u30af\u30b9\u3092\u3069\u306e\u3088\u3046\u306b\u8ffd\u8de1\u3059\u308b\u304b\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u76ee\u7684\u306f\uff1f \u6307\u6a19\u3068\u30c7\u30fc\u30bf\u304c\u4f1d\u3048\u308b\u610f\u5473\u3068\u306e\u95a2\u9023\u6027\u3092\u78ba\u7acb\u3059\u308b\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h4><span style=\"font-weight: 400;\">\u30c7\u30fc\u30bf\u5206\u6790\u306e\u30a2\u30a6\u30c8\u30d7\u30c3\u30c8\u306e\u6b63\u78ba\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3002<\/span><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u63d0\u4f9b\u3059\u308b\u30c7\u30fc\u30bf\u304b\u3089\u3069\u306e\u3088\u3046\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u304c\u5f97\u3089\u308c\u308b\u304b\u3092\u660e\u793a\u3059\u308b\u3002 \u4f8b\u3048\u3070\u3001\u7dcf\u984d\u3001\u5e73\u5747\u6570\u3001\u5909\u5316\u7387\u306a\u3069\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h4><span style=\"font-weight: 400;\">\u5b9a\u91cf\u5316\u53ef\u80fd\u306aKPI\u3092\u4f5c\u6210\u3059\u308b\u3002<\/span><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u30af\u30a8\u30ea\u306b\u306f\u5fc5\u305a\u5b9a\u91cf\u7684\u306a\u5bfe\u7b56\u3092\u6dfb\u4ed8\u3059\u308b\u3053\u3068\u3002 Specific\uff08\u5177\u4f53\u7684\uff09\u3001Measurable\uff08\u6e2c\u5b9a\u53ef\u80fd\uff09\u3001Attainable\uff08\u9054\u6210\u53ef\u80fd\uff09\u3001Relevant\uff08\u95a2\u9023\u6027\uff09\u3001Time-based\uff08\u6642\u9593\u30d9\u30fc\u30b9\uff09\u3092\u78ba\u8a8d\u3059\u308b\u305f\u3081\u306b\u3001SMART\u69cb\u9020\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h4><span style=\"font-weight: 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<button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button><br \/>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u58f2\u4e0a\u3001\u9867\u5ba2\u3001\u5728\u5eab\u306e\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u306f [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":716784,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1117],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u5b9f\u884c\u53ef\u80fd\u306a\u6d1e\u5bdf\u5b9a\u7fa9\u3068\u5b9f\u884c\u30c6\u30af\u30cb\u30c3\u30af | QuestionPro<\/title>\n<meta name=\"description\" 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