{"id":799932,"date":"2022-12-16T09:00:35","date_gmt":"2022-12-16T16:00:35","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e9%a1%a7%e5%ae%a2%e4%bd%93%e9%a8%93%e5%af%be%e3%83%a6%e3%83%bc%e3%82%b6%e3%83%bc%e4%bd%93%e9%a8%93\/"},"modified":"2022-12-16T09:00:35","modified_gmt":"2022-12-16T09:00:35","slug":"%e9%a1%a7%e5%ae%a2%e4%bd%93%e9%a8%93%e5%af%be%e3%83%a6%e3%83%bc%e3%82%b6%e3%83%bc%e4%bd%93%e9%a8%93","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e4%bd%93%e9%a8%93%e5%af%be%e3%83%a6%e3%83%bc%e3%82%b6%e3%83%bc%e4%bd%93%e9%a8%93\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30e6\u30fc\u30b6\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff1a\u305d\u306e\u9055\u3044"},"content":{"rendered":"<p><span style=\"font-weight: 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\u3057\u305f\u304c\u3063\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u3069\u306e\u3088\u3046\u306b\u533a\u5225\u3059\u308c\u3070\u3088\u3044\u306e\u3060\u308d\u3046\u304b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u71be\u70c8\u3092\u6975\u3081\u308b\u5e02\u5834\u3067\u6210\u529f\u3092\u53ce\u3081\u3088\u3046\u3068\u3059\u308b\u4f01\u696d\u3084\u30d6\u30e9\u30f3\u30c9\u306f\u3001\u53cc\u65b9\u306e\u9867\u5ba2\u304c\u6b69\u3080\u9053\u3092\u5b8c\u5168\u306b\u8a8d\u8b58\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u73fe\u5728\u3001\u305d\u3057\u3066\u672a\u6765\u306e\u9867\u5ba2\u306f\u3001\u305d\u306e\u30d6\u30e9\u30f3\u30c9\u3068\u3069\u306e\u3088\u3046\u306a\u3084\u308a\u53d6\u308a\u3092\u3057\u3066\u3044\u308b\u306e\u3060\u308d\u3046\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u306f\u4f1a\u793e\u306e\u63d0\u4f9b\u3059\u308b\u5546\u54c1\u306b\u3064\u3044\u3066\u3001\u3069\u306e\u3088\u3046\u306b\u611f\u3058\u306a\u304c\u3089\u610f\u601d\u6c7a\u5b9a\u3092\u3057\u3066\u3044\u308b\u306e\u3060\u308d\u3046\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3084\u30a2\u30d7\u30ea\u306e\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u304b\uff1f<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u3053\u306e2\u3064\u3092\u5341\u5206\u306b\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u5e02\u5834\u306b\u30a4\u30f3\u30d1\u30af\u30c8\u3092\u4e0e\u3048\u308b\u3053\u3068\u306b\u3064\u306a\u304c\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30c7\u30b6\u30a4\u30ca\u30fc\u306f\u4e3b\u306bUX\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3002 \u305d\u306e\u4e00\u65b9\u3067\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u62c5\u5f53\u8005\u3084\u6d88\u8cbb\u8005\u64c1\u8b77\u8005\u306f\u3001CX\u306b\u3064\u3044\u3066\u3082\u3063\u3068\u5b66\u3076\u5fc5\u8981\u304c\u3042\u308b\u3002 \u3057\u304b\u3057\u3001\u3042\u306a\u305f\u306e\u30c1\u30fc\u30e0\u306f\u3053\u306e2\u3064\u306e\u4e0d\u53ef\u89e3\u306a\u30a2\u30a4\u30c7\u30a2\u306e\u9055\u3044\u3092\u898b\u5206\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3060\u308d\u3046\u304b\uff1f \u4ee5\u4e0b\u306e\u8a18\u4e8b\u3092\u53c2\u8003\u306b\u3001\u81ea\u5206\u306e\u77e5\u8b58\u3092\u8a66\u3057\u3001\u6539\u5584\u3057\u3066\u3044\u3053\u3046\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u306f\u4f55\u304b\uff1f<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u8cfc\u8cb7\u30d7\u30ed\u30bb\u30b9\u306b\u304a\u3044\u3066\u3001\u30d6\u30e9\u30f3\u30c9\u304c\u9867\u5ba2\u306e\u4e2d\u306b\u91b8\u6210\u3057\u305f\u77e5\u899a\u3001\u611f\u60c5\u3001\u4fe1\u5ff5\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u3044\u3046\u6982\u5ff5\u3092\u5f62\u6210\u3059\u308b\u305f\u3081\u306b\u7d44\u307f\u5408\u308f\u3055\u308c\u308b\u3002 CX\u306f\u3001\u3042\u306a\u305f\u304c\u9867\u5ba2\u306b\u4e0e\u3048\u305f\u5370\u8c61\u306e\u3059\u3079\u3066\u3060\u3068\u8003\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">\u4f8b\u3092\u6319\u3052\u307e\u3057\u3087\u3046\uff1a\u3042\u306a\u305f\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u6280\u8853\u7684\u306a\u554f\u984c\u304c\u3042\u308a\u3001\u6d88\u8cbb\u8005\u304c\u305d\u308c\u3092\u7d4c\u9a13\u3057\u3066\u3044\u308b\u3002 \u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30dd\u30fc\u30bf\u30eb\u304b\u3089\u30c1\u30b1\u30c3\u30c8\u3092\u9001\u4fe1\u3057\u305f\u5f8c\u3001\u8cb4\u793e\u306e\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u306b\u9023\u7d61\u3057\u3066\u554f\u984c\u3092\u51e6\u7406\u3057\u307e\u3057\u305f\u3002  <\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306eCX\u306e\u554f\u3044\u5408\u308f\u305b\u306f\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u304c\u8003\u3048\u308b\u53ef\u80fd\u6027\u306e\u3042\u308b\u3082\u306e\u3067\u3059\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30d7\u30ed\u30bb\u30b9\u5168\u4f53\u3092\u901a\u3057\u3066\u3001\u30b9\u30e0\u30fc\u30ba\u3067\u3057\u305f\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u89aa\u3057\u307f\u3084\u3059\u3055\u3001\u5bfe\u5fdc\u306e\u826f\u3055\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u3053\u306e\u4f1a\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u518d\u8cfc\u5165\u3057\u305f\u308a\u3001\u53cb\u4eba\u306b\u52e7\u3081\u305f\u308a\u3059\u308b\u3060\u308d\u3046\u304b\uff1f<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9(CX)\u3068\u306f\u3001\u5546\u54c1\u306e\u54c1\u8cea\u3084\u63a5\u3059\u308b\u4eba\u3005\u304b\u3089\u3001\u9867\u5ba2\u304c\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3064\u3044\u3066\u3069\u306e\u3088\u3046\u306b\u611f\u3058\u308b\u304b\u3092\u793a\u3059\u3082\u306e\u3067\u3042\u308b\u3002 \u307e\u305f\u3001\u5f53\u793e\u306e\u6700\u65b0\u306e\u300c\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u73fe\u72b6\u300d\u30ec\u30dd\u30fc\u30c8\u306b\u3088\u308b\u3068\u3001\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e93\uff05\u304c\u3001\u9867\u5ba2\u306e\u671f\u5f85\u304c\u4ee5\u524d\u3088\u308a\u3082\u9ad8\u307e\u3063\u3066\u3044\u308b\u3053\u3068\u306b\u540c\u610f\u3057\u3066\u3044\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u307b\u3093\u306e\u5c0f\u3055\u306a\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u3053\u3068\u3001\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u3053\u3068\u304c\u3001\u4eba\u3005\u304c\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3064\u3044\u3066\u5c4b\u4e0a\u304b\u3089\u53eb\u3076\u539f\u56e0\u3068\u306a\u308b\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u30e6\u30fc\u30b6\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u306f\u4f55\u304b\uff1f<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u3068\u3042\u306a\u305f\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3068\u306e\u3084\u308a\u53d6\u308a\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u306e\u4e00\u90e8\u3067\u3059\u3002 \u30e6\u30fc\u30b6\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u826f\u3051\u308c\u3070\u3001\u88fd\u54c1\u3092\u4f7f\u3046\u524d\u3082\u3001\u4f7f\u3063\u3066\u3044\u308b\u6700\u4e2d\u3082\u3001\u4f7f\u3063\u305f\u5f8c\u3082\u3001\u9867\u5ba2\u306f\u3088\u308a\u5e78\u305b\u306b\u306a\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30dd\u30fc\u30bf\u30eb\u3092\u5229\u7528\u3059\u308b\u969b\u3001\u9867\u5ba2\u306f\u4e0a\u8a18\u3068\u540c\u3058\u30b7\u30ca\u30ea\u30aa\u3067\u6b21\u306e\u3088\u3046\u306aUX\u30af\u30a8\u30ea\u3092\u81ea\u5206\u81ea\u8eab\u306b\u6295\u3052\u304b\u3051\u3066\u3044\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u3053\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u30c7\u30b6\u30a4\u30f3\u306f\u9b45\u529b\u7684\u3067\u3059\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u60c5\u5831\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3084\u63a2\u7d22\u306f\u7c21\u5358\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u307e\u305f\u306f\u30e2\u30d0\u30a4\u30eb\u30c7\u30d0\u30a4\u30b9\u304b\u3089\u3053\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u304b\uff1f<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u7d50\u5c40\u306e\u3068\u3053\u308d\u3001\u6469\u64e6\u306e\u306a\u3044\u88fd\u54c1\u8a2d\u8a08\u3084\u76f4\u611f\u7684\u306a\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3068\u3044\u3063\u305fUX\u306e\u69cb\u6210\u8981\u7d20\u306f\u3001\u3088\u308a\u5927\u304d\u306aCX\u306e\u59ff\u306b\u5f53\u3066\u306f\u307e\u308b\u3002 \u3053\u308c\u306f\u3001\u8ca9\u58f2\u30b5\u30dd\u30fc\u30c8\u304b\u3089\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u307e\u3067\u3001\u53ef\u80fd\u306a\u9650\u308a\u6700\u9ad8\u306e\u5168\u4f53\u7684\u306a\u4f53\u9a13\u3092\u6d88\u8cbb\u8005\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u610f\u5473\u3059\u308b\u3002<\/span><\/p>\n<blockquote>\n<p class=\"p2\">\u307e\u305f\u3001\u3053\u3061\u3089\u306e\u30ac\u30a4\u30c9\u3092\u3054\u89a7\u3044\u305f\u3060\u304f\u3068\u3001\u81ea\u4f5c\u306e\u65b9\u6cd5\u304c\u308f\u304b\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-guide\/\"><br \/>\n  <span class=\"s1\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7<\/span><br \/>\n<\/a>.<span class=\"Apple-converted-space\"> <\/span><\/p>\n<\/blockquote>\n<h2><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30e6\u30fc\u30b6\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u3059\u3067\u306b\u4e21\u65b9\u306e\u7d4c\u9a13\u3092\u5b9a\u7fa9\u3057\u305f\u3088\u3046\u306b\u3001\u6b21\u306f\u9867\u5ba2\u7d4c\u9a13\u5bfe\u30e6\u30fc\u30b6\u30fc\u7d4c\u9a13\u306b\u98db\u3073\u8fbc\u3082\u3046\u3002 CX\u3068UX\u306f\u9023\u643a\u3059\u308b\u3053\u3068\u3092\u610f\u56f3\u3057\u3066\u3044\u308b\u304c\u3001\u6642\u306b\u306f\u7570\u306a\u308b\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3082\u3042\u308b\u3002 \u305d\u306e\u305f\u3081\u3001\u3053\u306e2\u3064\u304c\u3069\u3046\u9055\u3046\u306e\u304b\u3092\u77e5\u308b\u3053\u3068\u306f\u3084\u306f\u308a\u91cd\u8981\u3060\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e2\u3064\u306e\u4f53\u9a13\u306e\u5bfe\u6bd4\u3092\u8a73\u3057\u304f\u691c\u8a3c\u3057\u3001\u305d\u308c\u3089\u304c\u9867\u5ba2\u306e\u65c5\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u304b\u3092\u898b\u3066\u307f\u3088\u3046\u3002<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><span style=\"font-weight: 400;\">\u30c8\u30d4\u30c3\u30af\u30b9<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u30e6\u30fc\u30b6\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<ol start=\"1\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u76ee\u6a19\u3068\u76ee\u6a19<\/span><\/li>\n<\/ol>\n<\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u306b\u30a2\u30d4\u30fc\u30eb\u3057\u3001\u95a2\u4e0e\u3055\u305b\u3001\u559c\u3070\u305b\u308b\u30d6\u30e9\u30f3\u30c9\u4f53\u9a13\u3092\u958b\u767a\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u8cfc\u8cb7\u30d7\u30ed\u30bb\u30b9\u306e\u3042\u3089\u3086\u308b\u6bb5\u968e\u3067\u9867\u5ba2\u306e\u559c\u3073\u3092\u9ad8\u3081\u308b<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u304c\u30cb\u30fc\u30ba\u3092\u8868\u73fe\u3067\u304d\u308b\u4e00\u8cab\u3057\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30eb\u30fc\u30d7\u306e\u69cb\u7bc9<\/span><\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u6469\u64e6\u306e\u306a\u3044\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u88fd\u54c1\u4f53\u9a13\u306e\u5275\u9020<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u9b45\u529b\u7684\u3067\u697d\u3057\u304f\u3001\u4f7f\u3044\u3084\u3059\u3044\u88fd\u54c1\u3092\u4f5c\u308b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u304c\u7d4c\u9a13\u3059\u308b\u4e3b\u8981\u306a\u554f\u984c\u306b\u5bfe\u5fdc\u3059\u308b\u88fd\u54c1\u3092\u4f5c\u308b<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<ol start=\"2\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u6307\u6a19\u3068\u6e2c\u5b9a<\/span><\/li>\n<\/ol>\n<\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u6d88\u8cbb\u8005\u6e80\u8db3\u5ea6<\/b><span style=\"font-weight: 400;\">&#8211; \u5fa1\u793e\u3068\u306e\u4ea4\u6d41\u306b\u57fa\u3065\u304f\u3001\u5fa1\u793e\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u00ae\uff08NPS\uff09<\/b><span style=\"font-weight: 400;\">&#8211; \u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u3001\u305d\u306e\u4eba\u304c\u3042\u306a\u305f\u306e\u4f1a\u793e\u306e\u3053\u3068\u3092\u4ed6\u306e\u4eba\u306b\u8a71\u3059\u53ef\u80fd\u6027\u306e\u6307\u6a19\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u89e3\u7d04\u7387\u3068\u89e3\u7d04\u306e\u539f\u56e0 <\/b><span style=\"font-weight: 400;\">&#8211; \u8cb4\u793e\u304c\u4e00\u5b9a\u671f\u9593\u306b\u5931\u3046\u6d88\u8cbb\u8005\u306e\u6570\uff08\u3068\u305d\u306e\u7406\u7531\uff09<\/span><\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u307e\u305f\u306f\u30da\u30fc\u30b8\u306e\u8aad\u307f\u8fbc\u307f\u901f\u5ea6<\/b><span style=\"font-weight: 400;\">&#8211; \u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u8868\u793a\u3059\u308b\u306e\u306b\u304b\u304b\u308b\u6642\u9593\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u30bf\u30b9\u30af\u306b\u304b\u304b\u308b\u6642\u9593<\/b><span style=\"font-weight: 400;\">&#8211; \u9867\u5ba2\u304c\u30bf\u30b9\u30af\u3092\u5b8c\u4e86\u3059\u308b\u306e\u306b\u8981\u3057\u305f\u6642\u9593\uff08\u4f8b\uff1a\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30dd\u30fc\u30bf\u30eb\u3092\u898b\u3064\u3051\u308b\u306a\u3069\uff09<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u63a1\u7528\u7387<\/b><span style=\"font-weight: 400;\">-\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u5168\u30e6\u30fc\u30b6\u30fc\u306b\u5360\u3081\u308b\u65b0\u898f\u30e6\u30fc\u30b6\u30fc\u306e\u5272\u5408\u3002<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<ol start=\"3\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5b9f\u969b\u306b\u306f<\/span><\/li>\n<\/ol>\n<\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u3001\u4eba\u3005\u304c\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u306b\u3064\u3044\u3066\u3069\u306e\u3088\u3046\u306b\u611f\u3058\u3066\u3044\u308b\u304b\u3092\u77e5\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u3092\u78ba\u8a8d\u3057\u3001\u9867\u5ba2\u3068\u306e\u9593\u3067\u518d\u767a\u3059\u308b\u554f\u984c\u3092\u898b\u3064\u3051\u3001\u89e3\u6c7a\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u6d88\u8cbb\u8005\u304c\u4f1a\u793e\u306b\u3064\u3044\u3066\u4f55\u3092\u8a00\u3063\u3066\u3044\u308b\u304b\u3092\u77e5\u308b\u305f\u3081\u306b\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u4e0a\u306e\u30d6\u30e9\u30f3\u30c9\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3092\u691c\u8a3c\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u96e2\u8077\u7387\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u6d88\u8cbb\u8005\u3092\u3088\u308a\u5b9a\u7740\u3055\u305b\u308b\u65b9\u6cd5\u3092\u958b\u767a\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30a2\u30d7\u30ea\u306e\u53cc\u65b9\u5411\u6027\u3068\u697d\u3057\u3055\u3092\u9ad8\u3081\u308b\u65b9\u6cd5\u3092\u691c\u8a0e\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u30e6\u30fc\u30b6\u30d3\u30ea\u30c6\u30a3\u30fb\u30c6\u30b9\u30c8\u3092\u5b9f\u65bd\u3057\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u969b\u306b\u4eba\u3005\u304c\u76f4\u9762\u3059\u308b\u8ab2\u984c\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30da\u30fc\u30b8\u3092\u30ea\u30d5\u30ec\u30c3\u30b7\u30e5\u3059\u308b\u3053\u3068\u3067\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u30d3\u30b8\u30e5\u30a2\u30eb\u3092\u4e00\u65b0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30e6\u30fc\u30b6\u30fc\u30fb\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306e\u60c5\u5831\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3092\u6539\u5584\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u95b2\u89a7\u3057\u3084\u3059\u304f\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<blockquote><p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u306a\u305cCX\u30d7\u30ed\u30b0\u30e9\u30e0\u304c\u5909\u308f\u308b\u306e\u304b\u3001\u305d\u306e\u7406\u7531\u3092\u8a73\u3057\u304f\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p><\/blockquote>\n<h2><span style=\"font-weight: 400;\">\u7d50\u8ad6<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u3068\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u51fa\u4f1a\u3044\u306f\u3059\u3079\u3066\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u547c\u3070\u308c\u308b\u3002 \u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3001\u3064\u307e\u308a\u9867\u5ba2\u304c\u88fd\u54c1\u3092\u3069\u306e\u3088\u3046\u306b\u4f7f\u3046\u304b\u306f\u3001\u305d\u306e\u4e00\u90e8\u3067\u3042\u308b\u3002 \u3057\u304b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u306f\u3001\u3042\u306a\u305f\u306e\u30c1\u30fc\u30e0\u3068\u8a71\u3057\u305f\u5f8c\u306b\u9867\u5ba2\u304c\u3069\u3046\u611f\u3058\u308b\u304b\u3082\u542b\u307e\u308c\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 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href=\"https:\/\/www.questionpro.com\/blog\/customer-touchpoints\/\">\u9867\u5ba2\u63a5\u70b9\u304c<\/a>\u6469\u64e6\u30c6\u30b9\u30c8\u3055\u308c\u3001\u6700\u9069\u5316\u3055\u308c\u3001\u7af6\u5408\u3088\u308a\u512a\u308c\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u4e2d\u5fc3\u306e\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u3092\u958b\u767a\u3059\u308b\u305f\u3081\u306e\u7279\u5b9a\u306e\u8981\u4ef6\u3092\u6e80\u305f\u3059\u305f\u3081\u306b\u3001\u5c02\u9580\u5bb6\u306fQuestionPro CX\u3092\u4f5c\u6210\u3057\u307e\u3057\u305f\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u306e\u52a9\u3051\u3092\u501f\u308a\u3066\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u3088\u308a\u3088\u304f\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 QuestionPro 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