{"id":800003,"date":"2019-07-23T06:25:29","date_gmt":"2019-07-23T13:25:29","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%ad%e3%83%a3%e3%83%b3%e3%83%9a%e3%83%bc%e3%83%b3%e3%82%92%e6%9c%80%e9%81%a9%e5%8c%96%e3%81%99%e3%82%8b%e3%81%9f%e3%82%81%e3%81%ae3%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%83%bb%e3%82%a2%e3%83%97\/"},"modified":"2019-07-23T06:25:29","modified_gmt":"2019-07-23T06:25:29","slug":"%e3%82%ad%e3%83%a3%e3%83%b3%e3%83%9a%e3%83%bc%e3%83%b3%e3%82%92%e6%9c%80%e9%81%a9%e5%8c%96%e3%81%99%e3%82%8b%e3%81%9f%e3%82%81%e3%81%ae3%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%83%bb%e3%82%a2%e3%83%97","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ad%e3%83%a3%e3%83%b3%e3%83%9a%e3%83%bc%e3%83%b3%e3%82%92%e6%9c%80%e9%81%a9%e5%8c%96%e3%81%99%e3%82%8b%e3%81%9f%e3%82%81%e3%81%ae3%e3%82%b9%e3%83%86%e3%83%83%e3%83%97%e3%83%bb%e3%82%a2%e3%83%97\/","title":{"rendered":"VoC\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u6700\u9069\u5316\u3059\u308b3\u6bb5\u968e\u306e\u30a2\u30d7\u30ed\u30fc\u30c1"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u305d\u306e\u540d\u306e\u901a\u308a<\/span><a href=\"https:\/\/www.questionpro.com\/voice-of-customer.html\"><br \/>\n  <span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u58f0<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">&#8216;\u3068\u306f\u3001\u9867\u5ba2\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u308b\u3053\u3068\u3092\u610f\u5473\u3059\u308b\u3002 \u3053\u308c\u306f\u3001\u88fd\u54c1\u3092\u6539\u5584\u3057\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u3001\u9867\u5ba2\u304b\u3089\u63d0\u4f9b\u3055\u308c\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u7406\u89e3\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3092\u542b\u3080\u3002 \u307e\u3042\uff01 \u4f01\u696d\u306f\u4f55\u5341\u5e74\u3082\u306e\u9593\u3001\u9867\u5ba2\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u3066\u304d\u305f\u3002  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400;\">\u899a\u3048\u3066\u304a\u3044\u3066\u307b\u3057\u3044\u306e\u306f\u3001\u7406\u60f3\u7684\u306a\u9867\u5ba2\u306e\u58f0\u8abf\u67fb\u306f\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u5206\u6790\u3057\u3001\u884c\u52d5\u306b\u79fb\u3059\u305f\u3081\u306e\u30d3\u30b8\u30cd\u30b9\u5168\u4f53\u306e\u4ed5\u7d44\u307f\u3092\u63d0\u4f9b\u3059\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3042\u308b\u3002 \u826f\u3044\u70b9\u306f\u3001\u9867\u5ba2\u306e\u58f0\u306f\u7d44\u7e54\u5168\u4f53\u306b\u53ca\u3073\u3001\u9867\u5ba2\u306e\u554f\u984c\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u3001\u3042\u308b\u3044\u306f\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u305f\u3081\u306b\u3001\u3042\u3089\u3086\u308b\u90e8\u9580\u3001\u3042\u3089\u3086\u308b\u30c1\u30fc\u30e0\u304c\u4e00\u4f53\u3068\u306a\u3063\u3066\u53d6\u308a\u7d44\u3080\u3053\u3068\u3067\u3042\u308b\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3082\u3057\u3042\u306a\u305f\u304c\u9867\u5ba2\u306e\u58f0\u3092\u6349\u3048\u308b\u3053\u3068\u306b\u8208\u5473\u304c\u3042\u308b\u306a\u3089\u3001\u6b21\u306e3\u3064\u306e\u7c21\u5358\u306a\u30b9\u30c6\u30c3\u30d7\u304b\u3089\u59cb\u3081\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<h3><b>\u30b9\u30c6\u30c3\u30d71\uff1a\u805e\u304f<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u304c\u9867\u5ba2\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u308b\u7b2c\u4e00\u6b69\u3060\u3002 \u9867\u5ba2\u304b\u3089\u516c\u5e73\u3067\u8cea\u306e\u9ad8\u3044\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u96c6\u3081\u308b\u305f\u3081\u306b\u7279\u5225\u306b\u30c7\u30b6\u30a4\u30f3\u3055\u308c\u305f\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f7f\u3063\u305f\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u304c\u3001VoC\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u6210\u529f\u3092\u5de6\u53f3\u3057\u307e\u3059\u3002 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400;\">\u3055\u3066\u3001\u30da\u30eb\u30bd\u30ca\u3092\u5b9a\u7fa9\u3057\u3001\u8cea\u554f\u3092\u4f5c\u6210\u3057\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u4fe1\u3059\u308b\u6642\u9593\u9593\u9694\u3092\u8a2d\u5b9a\u3057\u307e\u3057\u305f\u3002 \u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u306b\u9032\u3080\u524d\u306b\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u75b2\u308c\u3068\u306a\u308b\u3088\u3046\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u9001\u308a\u3059\u304e\u306f\u907f\u3051\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002 \u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9069\u5207\u306a\u8cea\u554f\u3092\u9069\u5207\u306a\u4eba\u3005\u306b\u6295\u3052\u304b\u3051\u308b\u3053\u3068\u306f\u3001\u3042\u306a\u305f\u306e\u4ed5\u4e8b\u306b\u3068\u3063\u3066\u6700\u3082\u91cd\u8981\u306a\u3053\u3068\u3067\u3042\u308b\u3002  <\/span><a href=\"https:\/\/www.questionpro.com\/voice-of-customer.html\"><br \/>\n  <span style=\"font-weight: 400;\">\u9867\u5ba2\u306e\u58f0\u306e\u65b9\u6cd5\u8ad6<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">. <\/span> <\/p>\n<h3><b>\u30b9\u30c6\u30c3\u30d72\uff1a\u884c\u52d5\u3059\u308b<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u306f\u3001\u9867\u5ba2\u306b\u4fa1\u5024\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u96c6\u4e2d\u3059\u308b\u3002 \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u3044\u3066\u884c\u52d5\u3059\u308b\u3053\u3068\u3092\u59a8\u3052\u308b\u3059\u3079\u3066\u306e\u969c\u58c1\u3092\u53d6\u308a\u9664\u304f\u3002 \u3055\u3089\u306b\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306e\u30d7\u30ed\u30bb\u30b9\u304c\u3001\u4e0d\u5177\u5408\u3060\u3089\u3051\u3067\u4f55\u5e74\u3082\u7d9a\u304f\u3088\u3046\u306a\u3082\u306e\u3067\u3042\u3063\u3066\u306f\u306a\u3089\u306a\u3044\u3002 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NPS\u30b9\u30b3\u30a2\u3092\u56db\u534a\u671f\u3054\u3068\u306b\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u58f0\u306b\u3069\u308c\u3060\u3051\u5fdc\u3048\u3089\u308c\u3066\u3044\u308b\u304b\u3092\u7c21\u5358\u306b\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/li>\n<\/ul>\n<ul>\n<li><b>\u30a2\u30a6\u30c8\u30ea\u30fc\u30c1\u5206\u6790\uff1a <\/b>\u9867\u5ba2\u652f\u63f4\u6d3b\u52d5\u306e\u5206\u6790\u306b\u3054\u5229\u7528\u304f\u3060\u3055\u3044\u3002 \u696d\u754c\u6a19\u6e96\u306b\u6cbf\u3063\u305f\u53d6\u308a\u7d44\u307f\u3092\u7406\u89e3\u3057\u3001\u6700\u9069\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u8ce2\u304f\u6d3b\u7528\u3057\u3088\u3046\u3002 \u30a2\u30a6\u30c8\u30ea\u30fc\u30c1\u306b\u91cd\u70b9\u3092\u7f6e\u304f\u3079\u304d<a href=\"https:\/\/www.questionpro.com\/voice-of-customer.html\">\u9867\u5ba2\u306e\u58f0\u306e\u6e2c\u5b9a\u57fa\u6e96\u306e<\/a>1\u3064\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u56de\u7b54\u3057\u306a\u304b\u3063\u305f\u4eba\u306e\u6570\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3042\u308b\u3002 \u305d\u306e\u539f\u56e0\u3092\u7406\u89e3\u3057\u3001\u9593\u9055\u3044\u3092\u6b63\u3059\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u58f0\u8abf\u67fb\u306e\u958b\u5c01\u7387\u3092\u4e0a\u3052\u3001\u89e3\u7d04\u7387\u3092\u4e0b\u3052\u307e\u3057\u3087\u3046\u3002<\/li>\n<\/ul>\n<ul>\n<li><b>\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u6d1e\u5bdf <\/b>\u30d7\u30ed\u30b0\u30e9\u30e0\u5206\u6790\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u5206\u6790\u3068\u30a2\u30a6\u30c8\u30ea\u30fc\u30c1\u5206\u6790\u306e\u4e21\u65b9\u304b\u3089\u751f\u307f\u51fa\u3055\u308c\u308b\u3002 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