{"id":800367,"date":"2022-09-13T12:06:02","date_gmt":"2022-09-13T19:06:02","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e7%b5%8c%e9%a8%93%e3%81%ab%e3%81%8a%e3%81%91%e3%82%8b3-%e6%9c%89%e5%bd%a2%e3%81%a7%e3%81%aa%e3%81%84%e8%a6%81%e7%b4%a0-%e7%81%ab%e6%9b%9c%e6%97%a5-cx-%e6%84%9f%e6%83%b3\/"},"modified":"2022-09-13T12:06:02","modified_gmt":"2022-09-13T12:06:02","slug":"%e7%b5%8c%e9%a8%93%e3%81%ab%e3%81%8a%e3%81%91%e3%82%8b3-%e6%9c%89%e5%bd%a2%e3%81%a7%e3%81%aa%e3%81%84%e8%a6%81%e7%b4%a0-%e7%81%ab%e6%9b%9c%e6%97%a5-cx-%e6%84%9f%e6%83%b3","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e7%b5%8c%e9%a8%93%e3%81%ab%e3%81%8a%e3%81%91%e3%82%8b3-%e6%9c%89%e5%bd%a2%e3%81%a7%e3%81%aa%e3%81%84%e8%a6%81%e7%b4%a0-%e7%81%ab%e6%9b%9c%e6%97%a5-cx-%e6%84%9f%e6%83%b3\/","title":{"rendered":"\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u304a\u3051\u308b3\u3064\u306e\u975e\u5177\u4f53\u7684\u8981\u7d20 &#8211; Tuesday CX Thoughts"},"content":{"rendered":"<p><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\">\u5148\u9031\u3001\u79c1\u306f\u91ce\u7403\u306e\u30b9\u30c8\u30e9\u30a4\u30af\u30be\u30fc\u30f3\u3068\u3001\u9078\u624b\u3001\u76e3\u7763\u3001\u30d5\u30a1\u30f3\u304c\u30ea\u30fc\u30b0\u3068\u5be9\u5224\u306b\u6700\u3082\u8981\u6c42\u3059\u308b\u3082\u306e\u306b\u3064\u3044\u3066\u66f8\u3044\u305f\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30b9\u30dd\u30fc\u30c4\u3068\u3044\u3046 &#8220;\u697d\u3057\u3044 &#8220;\u4e16\u754c\u3092\u5c11\u3057\u96e2\u308c\u3066\u3001\u79c1\u305f\u3061\u306e\u65e5\u5e38\u751f\u6d3b\u306b\u76ee\u3092\u5411\u3051\u308b\u3068\u3001\u79c1\u306f\u300c\u5b9a\u7fa9\u300d\u3068\u300c\u4e00\u8cab\u6027\u300d\u306b\u3064\u3044\u3066\u8a71\u3057\u305f\u3002  <\/span><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/span><span style=\"font-weight: 400;\">\u3057\u304b\u3057\u3001\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u3084\u30a4\u30d9\u30f3\u30c8\u306b\u3082\u624b\u3092\u4f38\u3070\u3057\u3066\u3044\u308b\uff09\u3001\u305d\u3057\u3066\u53cb\u4eba\u305f\u3061\u306b\u3082\u624b\u3092\u5dee\u3057\u4f38\u3079\u3066\u3044\u308b\u3002  <\/span><\/p>\n<h2>\u3088\u308a\u901f\u304f\u3001\u3088\u308a\u826f\u304f\u3001\u3088\u308a\u5b89\u304f<\/h2>\n<p><span style=\"font-weight: 400;\">\u79c1\u305f\u3061\u306e\u4eba\u751f\u306b\u95a2\u3057\u3066\u8a00\u3048\u3070\u3001\u79c1\u305f\u3061\u306f\u3042\u308b\u7a0b\u5ea6\u306e &#8220;\u5171\u611f &#8220;\u3082\u671f\u5f85\u3057\u3066\u3044\u308b\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u30893\u3064\u306e\u30a2\u30a4\u30c7\u30a2\u306f\u3069\u308c\u3082\u516c\u5e73\u3067\u308f\u304b\u308a\u3084\u3059\u3044\u3088\u3046\u306b<a href=\"https:\/\/www.questionpro.com\/blog\/the-anatomy-of-a-strike-tuesday-cx-thoughts\/\" target=\"_blank\" rel=\"noopener\">\u601d\u3048\u308b\u304c\u3001\u5148\u9031\u8ff0\u3079\u305f\u3088\u3046\u306b<\/a>\u3001\u3053\u308c\u3089\u306e\u30a2\u30a4\u30c7\u30a2\u306e\u5b9f\u884c\u3068\u4eba\u9593\u7684\u8981\u7d20\u306e\u30d0\u30ea\u30a8\u30fc\u30b7\u30e7\u30f3\u304c\u554f\u984c\u3092\u8907\u96d1\u306b\u3057\u3066\u3044\u308b\u3002 \u79c1\u305f\u3061\u306f\u3001\u305d\u308c\u3092\u5358\u7d14\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u6b21\u306e\u3088\u3046\u306b\u5c0b\u306d\u3066\u3044\u308b\u3002  <\/span><a href=\"https:\/\/www.questionpro.com\/cx\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u3067\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u5bfe\u5fdc\u307e\u3067\u81ea\u52d5\u5316\u3059\u308b\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/cx\/closed-loop\/case-management.html\"><br \/>\n  <span style=\"font-weight: 400;\">\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30b7\u30b9\u30c6\u30e0<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u3057\u304b\u3057\u3001\u305d\u308c\u306f\u3057\u3070\u3057\u3070\u88cf\u76ee\u306b\u51fa\u308b\u3053\u3068\u304c\u3042\u308b\u3002 <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u79c1\u304c\u304b\u3064\u3066\u4e00\u7dd2\u306b\u4ed5\u4e8b\u3092\u3057\u305f\u3042\u308b\u4eba\u306f\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u304c\u6c42\u3081\u308b\u3082\u306e\u306f3\u3064\u3042\u308b\u3001\u3088\u308a\u901f\u304f\u3001\u3088\u308a\u826f\u304f\u3001\u3088\u308a\u5b89\u304f\u3060\u3068\u8a00\u3063\u305f\u3002 \u5f7c\u306f\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306f2\u3064\u3057\u304b\u6301\u3066\u306a\u3044\u3068\u8a00\u3063\u305f\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u3088\u308a\u901f\u304f\u3001\u3088\u308a\u826f\u3044\u3082\u306e\u306f\u3088\u308a\u9ad8\u4fa1\u306b\u306a\u308b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u3088\u308a\u5b89\u304f\u3001\u3088\u308a\u65e9\u304f\u3001\u306f\u54c1\u8cea\u3092\u4f4e\u4e0b\u3055\u305b\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u3088\u308a\u826f\u304f\u3001\u3088\u308a\u5b89\u4fa1\u306b\u306a\u308b\u306b\u306f\u6642\u9593\u304c\u304b\u304b\u308b<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u3057\u304b\u3057\u3001\u305d\u308c\u3067\u3082\u9867\u5ba2\u304c\u671b\u3080\uff08\u3042\u308b\u3044\u306f\u6642\u306b\u306f\u5fc5\u8981\u3068\u3059\u308b\uff09\u3059\u3079\u3066\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u306a\u3044\u3002<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-440329\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/09\/TCXT-Meta_images-12.gif\" alt=\"\" width=\"1004\" height=\"564\"><\/p>\n<h2>CX\u6226\u7565\u306b\u5fc5\u8981\u306a3\u3064\u306e\u975e\u5177\u4f53\u7684\u8981\u7d20<\/h2>\n<p><span style=\"font-weight: 400;\">\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u3092\u59cb\u3081\u308b\u305f\u3081\u306e\u3044\u304f\u3064\u304b\u306e\u30d1\u30e9\u30e1\u30fc\u30bf\u3092\u6301\u3064\u3053\u3068\u306f\u7d20\u6674\u3089\u3057\u3044\u3053\u3068\u3060\u304c\u3001\u305d\u308c\u305e\u308c\u306e\u91cd\u70b9\u304c\u5909\u308f\u308b\u3053\u3068\u3082\u8a8d\u8b58\u3057\u3066\u304a\u3053\u3046\u3002 \u305d\u308c\u306f\u3001\u3053\u306e3\u3064\u306e\u76ee\u306b\u898b\u3048\u306a\u3044\u8981\u7d20\u306b\u3082\u5f53\u3066\u306f\u307e\u308b\u3002  <\/span><a href=\"https:\/\/www.questionpro.com\/cx\/why\/cx-strategy.html\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">. <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u4e0a\u8a18\u306e\u30a2\u30a4\u30c7\u30a2\u3068\u540c\u69d8\u3001\u9867\u5ba2\u3068\u4f01\u696d\u306e\u53cc\u65b9\u306b\u3068\u3063\u3066\u3001\u3053\u306e\u3088\u3046\u306a\u30a2\u30a4\u30c7\u30a2\u306f\u5fc5\u305a\u3057\u3082\u7c21\u5358\u306b\u6e2c\u5b9a\u30fb\u7406\u89e3\u3067\u304d\u308b\u3082\u306e\u3067\u306f\u306a\u3044\u3002 \u3044\u305a\u308c\u306b\u305b\u3088\u3001\u3053\u308c\u3089\u3092\u5e38\u306b\u81ea\u5206\u306e\u4e2d\u306b\u7d44\u307f\u8fbc\u3093\u3067\u304a\u304f\u3088\u3046\u52aa\u529b\u3059\u3079\u304d\u3067\u3042\u308b\u3002  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u3068 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/customer-touchpoints\/\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u5168\u4f53\u306b\u308f\u305f\u308b\u6e2c\u5b9a <\/span><a href=\"https:\/\/www.questionpro.com\/cx\/why\/journey-mapping.html\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <span style=\"font-weight: 400;\">\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">. <\/span> <\/p>\n<p><strong>1.\u5b9a\u7fa9<\/strong><span style=\"font-weight: 400;\">&#8211; \u7aef\u7684\u306b\u8a00\u3048\u3070\u3001\u9867\u5ba2\u306b\u5bfe\u3059\u308b\u671f\u5f85\u3092<strong>\u5b9a\u7fa9<\/strong>\u3059\u308b\u3002 <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u5148\u9031\u8ff0\u3079\u305f\u3088\u3046\u306b <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/the-anatomy-of-a-strike-tuesday-cx-thoughts\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u5148\u9031\u8ff0\u3079\u305f\u3088\u3046\u306b<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u8a00\u3046\u306f\u6613\u304f\u884c\u3046\u306f\u96e3\u3057\u3002 \u5b9a\u7fa9\u3092\u4f5c\u308b\u3068\u3044\u3046\u70b9\u3067\u306f\u3001\u79c1\u3082\u8ab0\u3088\u308a\u3082\u7f6a\u6df1\u3044\u304b\u3082\u3057\u308c\u306a\u3044\u304c\u3001\u79c1\u304c\u7406\u89e3\u3067\u304d\u308b\u8a00\u8449\u3067\u5b9a\u7fa9\u3057\u3066\u3044\u308b\u3002 \u305d\u3057\u3066\u3001&#8221;\u4eee\u5b9a &#8220;\u306e\u90e8\u5206\u3092\u7701\u304f\u3002\u3053\u308c\u306f\u6700\u60aa\u306e\u30df\u30b9\u306e\u3072\u3068\u3064\u3060\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u969b\u306b <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/span><br \/>\n<\/a>,<span style=\"font-weight: 400;\"> \u3042\u306a\u305f\u306f\u9593\u9055\u3044\u306a\u304f\u3001\u5185\u90e8\u3068\u5916\u90e8\u306e\u8996\u70b9\u3092\u898b\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3053\u3068\u3092\u77e5\u3063\u3066\u3044\u308b\u3060\u308d\u3046\u3002 \u304a\u305d\u3089\u304f2\u3064\u306e\u6b04\u304c\u3042\u308b\u306f\u305a\u3060\u3002 \u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u300c\u30de\u30a4\u30af\u30ed\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u300d\u306b\u5206\u89e3\u3057\u3001\u9867\u5ba2\u304c\u30d7\u30ed\u30bb\u30b9\u3092\u5b8c\u4e86\u3059\u308b\u305f\u3081\u306b\u53d6\u308b\u3079\u304d\u5177\u4f53\u7684\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3084\u30ea\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u793a\u3059\u3088\u3046\u306b\u30e6\u30fc\u30b6\u30fc\u306b\u4f9d\u983c\u3059\u308b\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u975e\u5e38\u306b\u8a73\u7d30\u306a\u4f8b\u3092\u3044\u304f\u3064\u304b\u898b\u3066\u304d\u305f\u304c\u3001\u591a\u304f\u306e\u5834\u5408\u3001\u6700\u3082\u91cd\u8981\u306a\u3053\u3068\u304c\u524d\u9762\u306b\u66f8\u304b\u308c\u3066\u3044\u306a\u3044\uff1a\u300c\u306a\u305c\u3053\u3093\u306a\u3053\u3068\u3092\u3059\u308b\u306e\u304b\uff1f \u305f\u3060<em>\u4ed5\u4e8b\u3092<\/em>\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u3053\u306e\u4ed5\u4e8b\u3092\u5f15\u304d\u53d7\u3051\u305f\u76ee\u7684\u304b\u3089\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u898b\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002  <\/span><\/p>\n<p><strong>2.\u4e00\u8cab\u6027<\/strong><span style=\"font-weight: 400;\">&#8211; \u9867\u5ba2\u306e\u671f\u5f85\u3092\u5b9a\u7fa9\u3057\u305f\u3089<strong>\u3001<\/strong>\u305d\u306e\u671f\u5f85\u306b<strong>\u5fdc\u3048\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044<\/strong>\u3002 <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u4eee\u306b\u3001\u3042\u306a\u305f\u306e\u300c\u9867\u5ba2\u306e\u58f0\u300d\u30d7\u30ed\u30b0\u30e9\u30e0\u304c\u3001\u5358\u306b\u4e0d\u8a55\u8005\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u306b\u57fa\u3065\u3044\u3066\u3044\u308b\u3068\u3057\u3088\u3046\u3002 \u305d\u306e\u5834\u5408\u3001\u4e00\u8cab\u6027\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u304c\u3001\u305d\u3046\u3067\u306a\u3044\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3002  <\/span><b>\u5b9a\u7fa9<\/b><span style=\"font-weight: 400;\"> \u671f\u5f85\u3055\u308c\u308b\u3053\u3068\u3092\u5b9a\u7fa9\u3059\u308b\u305f\u3081\u306b\u307e\u3068\u3081\u305f\u3082\u306e\u3002 \u5426\u5b9a\u7684\u306a\u610f\u898b\u306b\u53cd\u5fdc\u3059\u308b\u3060\u3051\u306a\u3089\u3001\u3042\u306a\u305f\u306e  <\/span><b>\u4e00\u8cab\u6027 <\/b><span style=\"font-weight: 400;\">\u306f\u3072\u3069\u3044\u3002 <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u79c1\u305f\u3061\u306f\u3001QuestionPro CX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4e00\u90e8\u3068\u3057\u3066<a href=\"https:\/\/www.questionpro.com\/cx\/closed-loop-vs-open-loop-cx.html\" target=\"_blank\" rel=\"noopener\">\u30a2\u30a6\u30bf\u30fc\u30fb\u30eb\u30fc\u30d7\u30fb\u30c4\u30fc\u30eb\u3092<\/a>\u63d0\u4f9b\u3057\u3001\u4f01\u696d\u304c\u7e70\u308a\u8fd4\u3057\u767a\u751f\u3059\u308b\u554f\u984c\u3092\u6539\u5584\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u307e\u3059\u3002 \u79c1\u305f\u3061\u306e  <\/span><a href=\"https:\/\/www.questionpro.com\/nps-plus\/\"><br \/>\n  <span style=\"font-weight: 400;\">QuestionPro\u72ec\u81ea\u306eNPS+\uff08NPS\u30d7\u30e9\u30b9<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u3067\u306f\u3001\u6839\u672c\u7684\u306a\u539f\u56e0\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u4e00\u8cab\u6027\u306e\u3042\u308b\u5909\u5316\u3092\u4fc3\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/span> <\/p>\n<p><strong>3.\u5171\u611f<\/strong><span style=\"font-weight: 400;\">&#8211; \u3053\u308c\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u8abf\u67fb\u306b\u304a\u3044\u3066\u6700\u3082\u4f7f\u3044\u53e4\u3055\u308c\u305f\u8a00\u8449\u306e\u4e00\u3064\u3067\u3042\u308a\u306a\u304c\u3089\u3001\u6700\u3082<em>\u6d3b\u7528\u3055\u308c\u3066\u3044\u306a\u3044<\/em>\u8a00\u8449\u3067\u3042\u308b\u305f\u3081\u3001\u5e38\u306b\u5384\u4ecb\u3067\u3042\u308b\u3002 <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u5b9a\u7fa9 <\/span><b>\u5b9a\u7fa9<\/b><span style=\"font-weight: 400;\">\u304c\u3042\u308c\u3070\u3001\u6b21\u306e\u3088\u3046\u306b\u8a00\u3046\u306e\u306f\u7c21\u5358\u3060\u3002 <\/span><b>\u4e00\u8cab\u6027 <\/b><span style=\"font-weight: 400;\">\u3068\u8a00\u3046\u306e\u306f\u7c21\u5358\u3060\u3002 <\/span><b>\u5171\u611f<\/b><span style=\"font-weight: 400;\">. \u305d\u3057\u3066\u3001\u6b21\u306e\u3088\u3046\u306b\u3059\u308b\u3002  <\/span><a href=\"https:\/\/www.questionpro.com\/features\/sentiment-analysis.html\"><br \/>\n  <span style=\"font-weight: 400;\">\u611f\u60c5<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u305d\u3057\u3066 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/tools-to-help-you-analyze-social-media-chatter\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u5206\u6790<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u3092\u99c6\u4f7f\u3057\u3001\u5171\u611f\u3092\u547c\u3073\u8d77\u3053\u3059\u3002 <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u308c\u3067\u3082\u7d50\u5c40\u306e\u3068\u3053\u308d\u3001\u79c1\u305f\u3061\u306f\u5171\u611f\u306e\u6a5f\u4f1a\u3092\u8a55\u4fa1\u3057\u6e2c\u5b9a\u3067\u304d\u308b\u7d71\u8a08\u306b\u5909\u3048\u3088\u3046\u3068\u3057\u3066\u3044\u308b\u3060\u3051\u306a\u306e\u3060\u3002 \u8aa0\u610f\u306e\u306a\u3044\u8b1d\u7f6a\u306f\u5171\u611f\u3067\u306f\u306a\u3044\u3002 \u96e2\u8131\u8005\u8abf\u67fb\u5f8c\u306e\u81ea\u52d5\u30af\u30fc\u30dd\u30f3\u306f\u5171\u611f\u3067\u304d\u306a\u3044\u3002 \u4f55\u304c\u305d\u3046\u3055\u305b\u308b\u306e\u304b\uff1f  <\/span><b>\u5171\u611f <\/b><span style=\"font-weight: 400;\">\u96e3\u3057\u3044\u306e\u306f\u3001\u305d\u308c\u304c\u307b\u3068\u3093\u3069\u5b9a\u7fa9\u306b\u53cd\u3057\u3066\u3044\u308b\u3053\u3068\u3060\u3002 <\/span><b>\u5b9a\u7fa9 <\/b><span style=\"font-weight: 400;\">\u3068 <\/span><b>\u4e00\u8cab\u6027<\/b><span style=\"font-weight: 400;\">\u3057\u304b\u3057 <\/span><a href=\"https:\/\/www.youtube.com\/watch?v=mFoJVyyEYas\"><br \/>\n  <span style=\"font-weight: 400;\">\u30b8\u30e7\u30ca\u30b5\u30f3\u30fb\u30db\u30fc\u30ad\u30f3\u30b9\u306e\u8a00\u3046\u901a\u308a <\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u5171\u611f\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u308b\u3057\u3001\u305d\u306e\u898f\u6a21\u3082\u62e1\u5927\u3067\u304d\u308b\u3002 <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306e\u671f\u5f85\u3092\u3069\u306e\u3088\u3046\u306b\u5b9a\u7fa9\u3059\u308b\u304b\u3067\u3001\u5171\u611f\u3001\u4e00\u8cab\u6027\u3001\u305d\u3057\u3066\u8ab0\u306b\u3068\u3063\u3066\u3082\u6709\u52b9\u306a\u5b9a\u7fa9\u304c\u898b\u3064\u304b\u308b\u306e\u3060\u3002 \u307e\u305f\u3001\u3053\u306e3\u3064\u3059\u3079\u3066\u3067\u5931\u6557\u3059\u308b\u3053\u3068\u3082\u3042\u308b\u3060\u308d\u3046\u304c\u30013\u3064\u3059\u3079\u3066\u3092\u4e00\u8cab\u3057\u3066\u884c\u304a\u3046\u3068\u3059\u308c\u3070\u3001\u9867\u5ba2\u306e\u76ee\u306b\u306f\u6210\u529f\u306b\u6620\u308b\u3068\u3044\u3046\u3053\u3068\u3060\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>\u5b8c\u74a7\u3055\u306f\u5fc5\u8981\u6761\u4ef6\u3067\u306f\u306a\u3044<\/strong>\u3053\u3068\u3092\u5fd8\u308c\u306a\u3044\u3067\u307b\u3057\u3044\u3002 \u3042\u3068\u306f\u3001\u3059\u3079\u3066\u306eX\u3001\u90e8\u9580\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u308f\u305f\u3063\u3066\u3001\u3059\u3079\u3066\u3092\u307e\u3068\u3081\u308b\u3060\u3051\u3060\u3002<\/span><\/p>\n<h2>\u76f4\u63a5\u304a\u4f1a\u3044\u3067\u304d\u308b\u3053\u3068\u3092\u697d\u3057\u307f\u306b\u3057\u3066\u3044\u307e\u3059\uff01<\/h2>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u79cb\u3001QuestionPro XDay\u304c\u30e9\u30a4\u30d6\u3067\u958b\u50ac\u3055\u308c\u308b\u3053\u3068\u3092\u3054\u5b58\u77e5\u3067\u3059\u304b\uff1f 10\u670827\u65e5\u3001\u30c6\u30ad\u30b5\u30b9\u5dde\u30aa\u30fc\u30b9\u30c6\u30a3\u30f3\u306eAT&amp;T\u30ab\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9\u30fb\u30db\u30c6\u30eb\u3067\u3001\u7d20\u6674\u3089\u3057\u3044\u30b9\u30d4\u30fc\u30ab\u30fc\u3068\u30d1\u30cd\u30ea\u30b9\u30c8\u306e\u30e9\u30a4\u30f3\u30ca\u30c3\u30d7\u3092\u304a\u697d\u3057\u307f\u304f\u3060\u3055\u3044\u3002 \u79c1\u306f\u30e9\u30a4\u30d6\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u306e\u30e2\u30c7\u30ec\u30fc\u30bf\u30fc\u3092\u52d9\u3081\u308b\uff1aMGM Resorts\u793e\u3001Google\u793e\u3001Research Narrative\u793e\u304b\u3089\u306e\u30b2\u30b9\u30c8\u30b9\u30d4\u30fc\u30ab\u30fc\u3068\u5171\u306b\u3001\u300cLinear, Lucky or Lies: the stories we tell with data\uff08\u76f4\u7dda\u7684\u304b\u3001\u5e78\u904b\u304b\u3001\u5618\u304b\uff1a\u30c7\u30fc\u30bf\u3067\u8a9e\u308b\u7269\u8a9e\uff09\u300d\u3068\u3044\u3046\u30c6\u30fc\u30de\u3067\u30e9\u30a4\u30d6\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u3092\u884c\u3044\u307e\u3059\u3002 \u3059\u3079\u3066\u3092\u77e5\u308b  <\/span><a href=\"https:\/\/www.questionpro.com\/xday\/fall-2022\/?utm_source=ken&amp;utm_campaign=cx-xday2022\"><span style=\"font-weight: 400;\">\u3053\u308c<\/span><\/a><span style=\"font-weight: 400;\">. \u3053\u306e\u6a5f\u4f1a\u306b\u3001\u5f53\u793e\u306eCX\u304a\u3088\u3073EX\u30b3\u30f3\u30b5\u30eb\u30bf\u30f3\u30c8\u3068\u8a71\u3057\u3001\u4e00\u8cab\u3057\u3066\u9867\u5ba2\u306b\u5171\u611f\u3092\u3082\u305f\u3089\u3059\u65b9\u6cd5\u3092\u7406\u89e3\u3059\u308b\u7d76\u597d\u306e\u6a5f\u4f1a\u3067\u3082\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/xday\/fall-2022\/?utm_source=ken&amp;utm_campaign=cx-xday2022\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u4eca\u3059\u3050\u767b\u9332<\/strong><\/a><\/span><\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/kenpeterson\/\"><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/05\/author-ken-peterson.png\" alt=\"\" width=\"1920\" height=\"1080\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u5148\u9031\u3001\u79c1\u306f\u91ce\u7403\u306e\u30b9\u30c8\u30e9\u30a4\u30af\u30be\u30fc\u30f3\u3068\u3001\u9078\u624b [&hellip;]<\/p>\n","protected":false},"author":46,"featured_media":565208,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u304a\u3051\u308b3\u3064\u306e\u975e\u5177\u4f53\u7684\u8981\u7d20 - Tuesday CX Thoughts | QuestionPro<\/title>\n<meta name=\"description\" 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