{"id":800380,"date":"2022-12-27T17:27:49","date_gmt":"2022-12-28T00:27:49","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e9%a1%a7%e5%ae%a2%e3%81%ae%e6%97%85%e8%b7%af-%e5%9c%b0%e5%9b%b3%e3%81%af%e6%ad%bb%e3%82%93%e3%81%a0-%e7%81%ab%e6%9b%9c%e6%97%a5-cx%e3%81%ae%e8%80%83%e3%81%88\/"},"modified":"2023-06-30T16:30:28","modified_gmt":"2023-06-30T16:30:28","slug":"%e9%a1%a7%e5%ae%a2%e3%81%ae%e6%97%85%e8%b7%af-%e5%9c%b0%e5%9b%b3%e3%81%af%e6%ad%bb%e3%82%93%e3%81%a0-%e7%81%ab%e6%9b%9c%e6%97%a5-cx%e3%81%ae%e8%80%83%e3%81%88","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e3%81%ae%e6%97%85%e8%b7%af-%e5%9c%b0%e5%9b%b3%e3%81%af%e6%ad%bb%e3%82%93%e3%81%a0-%e7%81%ab%e6%9b%9c%e6%97%a5-cx%e3%81%ae%e8%80%83%e3%81%88\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306f\u6b7b\u3093\u3060 – Tuesday CX Thoughts"},"content":{"rendered":"\n

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\u3055\u3089\u306b\u3001\u65b0\u3057\u3044\u4f53\u9a13\u3092\u7a4d\u6975\u7684\u306b\u8ffd\u6c42\u3059\u308b\u3053\u3046\u3057\u305f\u9867\u5ba2\u306f\u3001\u4e00\u822c\u7684\u306b\u3001\u60aa\u3044\u6163\u884c\u3084\u8aa4\u3063\u305f\u3084\u308a\u53d6\u308a\u306b\u5bdb\u5bb9\u3067\u306f\u306a\u3044\u3002 \u5f7c\u3089\u306f\u5bdb\u5bb9\u3055\u3092\u5931\u3044\u3001\u3088\u308a\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u6c34\u6e96\u3092\u6c42\u3081\u308b\u3068\u540c\u6642\u306b\u3001\u30d6\u30e9\u30f3\u30c9\u3084\u305d\u306e\u80cc\u5f8c\u306b\u3042\u308b\u4f01\u696d\u3068\u306e\u95a2\u4fc2\u3092\u5237\u65b0\u3057\u3066\u3044\u308b\u3002 <\/p>\n\n

\u8ced\u3051\u91d1\u306f\u304b\u3064\u3066\u306a\u3044\u307b\u3069\u9ad8\u304f\u306a\u3063\u305f\u304c\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u306f\u3088\u308a\u3064\u304b\u307f\u3069\u3053\u308d\u304c\u306a\u3044 <\/strong><\/p>\n\n

\u3053\u308c\u307e\u3067\u306f\u6e80\u8db3\u306e\u305f\u3081\u306b\u52aa\u529b\u3059\u308c\u3070\u5341\u5206\u3060\u3063\u305f\u304b\u3082\u3057\u308c\u306a\u3044\u304c\u3001\u4eca\u306f\u9867\u5ba2\u306e\u559c\u3073\u3092\u4e0b\u56de\u308b\u3082\u306e\u306f\u306a\u3044\u3068\u3044\u3046\u7acb\u5834\u306b\u7f6e\u304b\u308c\u3066\u3044\u308b\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5b9f\u8df5\u8005\u3068\u3057\u3066\u3001\u53e4\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u5f15\u304d\u51fa\u3057\u304b\u3089\u51fa\u3057\u3066\u3001\u307b\u3053\u308a\u3092\u6255\u3044\u3001\u898b\u76f4\u3059\u6642\u304b\u3082\u3057\u308c\u306a\u3044\u3002 <\/p>\n\n

\"\"<\/figure>\n\n

\u79c1\u305f\u3061\u306e\u591a\u304f\u306f\u3001\u904e\u53bb\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3057\u305f\u7d4c\u9a13\u304c\u3042\u308b\u3060\u308d\u3046\u3002 <\/p>\n\n

\u79c1\u305f\u3061\u306f\u6570\u4eba\u306e\u30c1\u30fc\u30e0\u30e1\u30a4\u30c8\u3092\u4e00\u5ba4\u306b\u96c6\u3081\u3001\u79c1\u305f\u3061\u3068\u306e\u95a2\u4fc2\u3092\u691c\u8a0e\u3057\u3001\u5229\u7528\u3057\u3001\u66f4\u65b0\u3057\u3066\u3044\u304f\u4e2d\u3067\u3001\u79c1\u305f\u3061\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u53cd\u6620\u3057\u3066\u3044\u308b\u3068\u601d\u308f\u308c\u308b\u3082\u306e\u3092\u96c6\u56e3\u3067\u8003\u3048\u629c\u3044\u305f\u3002 \u305d\u306e\u52aa\u529b\u306f\u3001\u30b0\u30e9\u30d5\u30a3\u30c3\u30af\u30d3\u30b8\u30e5\u30a2\u30eb\u3092\u4f7f\u3063\u3066\u305d\u306e\u6d41\u308c\u3092\u63cf\u304d\u3001\u9014\u4e2d\u306e\u75db\u70b9\u3084\u771f\u5b9f\u306e\u77ac\u9593\u3092\u793a\u3059\u305f\u3081\u306b\u8272\u3092\u52a0\u3048\u3066\u3001\u30c7\u30b8\u30bf\u30eb\u8868\u73fe\u306b\u7f6e\u304d\u63db\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3060\u308d\u3046\u3002 <\/p>\n\n

WORN = \u4e00\u5ea6\u3060\u3051\u66f8\u304d\u8fbc\u307f\u3001\u8aad\u307f\u53d6\u308a\u306f\u3057\u306a\u3044<\/strong> <\/p>\n\n

\u79c1\u305f\u3061\u306e\u591a\u304f\u304c\u76f4\u9762\u3057\u305f\u554f\u984c\u306f\u3001\u4e00\u5ea6\u305d\u306e\u5730\u56f3\u306b\u5408\u610f\u3057\u3066\u3057\u307e\u3046\u3068\u3001\u5730\u56f3\u306f\u51fa\u6765\u4e0a\u304c\u3063\u3066\u3057\u307e\u3044\u3001\u305d\u308c\u3092\u8107\u306b\u7f6e\u3044\u3066\u4ed5\u4e8b\u3092\u7d9a\u3051\u3066\u3057\u307e\u3046\u3053\u3068\u3060\u3002 \u4e8b\u5b9f\u4e0a\u3001\u79c1\u305f\u3061\u306f\u300cWORN\u300d\u3068\u547c\u3076\u304b\u3001\u305d\u3046\u3067\u306a\u3051\u308c\u3070\u300cWrite-once, Read-Never\u300d\uff08\u4e00\u5ea6\u3060\u3051\u66f8\u3044\u3066\u3001\u4e8c\u5ea6\u3068\u8aad\u307e\u306a\u3044\uff09\u3068\u3044\u3046\u95a2\u4fc2\u3092\u3001\u6700\u3082\u30af\u30ea\u30a8\u30a4\u30c6\u30a3\u30d6\u306a\u4f55\u4eba\u304b\u3068\u305d\u306e\u4f5c\u54c1\u3068\u6301\u3061\u3001\u5927\u5224\u306e\u30b7\u30fc\u30c8\u306b\u5370\u5237\u3057\u3066\u3001\u6587\u5b57\u901a\u308a\u30a6\u30a9\u30fc\u30eb\u30a2\u30fc\u30c8\u3068\u3057\u3066\u98fe\u3063\u305f\u3002 <\/p>\n\n

\"\"<\/figure>\n\n

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\u554f\u984c\u70b9<\/strong><\/p>\n\n

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\"\"<\/figure>\n\n

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<\/p>\n\n

QuestionPro CX\u3067<\/a>\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u305f\u3044\u3068\u304a\u8003\u3048\u3067\u3059\u304b\uff1f<\/strong>\u3042\u3089\u3086\u308b\u9867\u5ba2\u63a5\u70b9\u3067<\/a> \u9867\u5ba2\u3092\u559c\u3070<\/a>\u305b\u3001\u30d6\u30e9\u30f3\u30c9\u652f\u6301\u8005\u306b\u5909\u3048\u308b\u65b9\u6cd5\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n

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