{"id":800449,"date":"2022-07-10T11:00:45","date_gmt":"2022-07-10T11:00:45","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e4%bf%9d%e6%8c%81%e7%8e%87\/"},"modified":"2023-06-30T18:53:01","modified_gmt":"2023-06-30T18:53:01","slug":"%e4%bf%9d%e6%8c%81%e7%8e%87","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e4%bf%9d%e6%8c%81%e7%8e%87\/","title":{"rendered":"\u5b9a\u7740\u7387\uff1a\u8a08\u7b97\u65b9\u6cd5\u3068\u907f\u3051\u308b\u3079\u304d\u9593\u9055\u3044"},"content":{"rendered":"\n<p>\u5b9a\u7740\u7387\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u6295\u8cc7\u3001\u8077\u5834\u306a\u3069\u306e\u5206\u91ce\u3067\u6d3b\u7528\u3055\u308c\u308b\u4e00\u822c\u7684\u306a\u6307\u6a19\u3067\u3042\u308b\u3002 \u7d44\u7e54\u306e\u6210\u529f\u306b\u4e0d\u53ef\u6b20\u306a\u8981\u7d20\u3067\u3042\u308b\u3002<\/p>\n\n<p>\u30d3\u30b8\u30cd\u30b9\u304c\u6210\u529f\u3057\u305f\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u9867\u5ba2\u3092\u3069\u308c\u3060\u3051\u7dad\u6301\u3067\u304d\u308b\u304b\u3092\u6e2c\u308b\u6307\u6a19\u306b\u7d30\u5fc3\u306e\u6ce8\u610f\u3092\u6255\u308f\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002 \u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u30fb\u30d1\u30fc\u30bb\u30f3\u30c6\u30fc\u30b8\u306f\u3001\u5f93\u696d\u54e1\u304c\u8077\u5834\u3067\u6e80\u8db3\u3057\u3001\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306e\u7d44\u7e54\u306e\u6307\u91dd\u3068\u306a\u308b\u3002<\/p>\n\n<p>\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u3042\u306a\u305f\u306e\u4f1a\u793e\u3067\u5b9a\u7740\u7387\u3092\u6c7a\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3088\u3046\u3001\u5b9a\u7740\u7387\u306e\u8a08\u7b97\u306b\u3064\u3044\u3066\u77e5\u3063\u3066\u304a\u304f\u3079\u304d\u3053\u3068\u3092\u3059\u3079\u3066\u53d6\u308a\u4e0a\u3052\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">\u5b9a\u7740\u7387\u306f\uff1f<\/span><\/h2>\n\n<p>\u9867\u5ba2\u7dad\u6301\u7387\u3084\u5f93\u696d\u54e1\u7dad\u6301\u7387\u306a\u3069\u3001\u300c\u7dad\u6301\u7387\u300d\u3068\u3044\u3046\u8a00\u8449\u306b\u306f\u3044\u304f\u3064\u304b\u306e\u610f\u5473\u304c\u3042\u308b\u3002 \u3044\u305a\u308c\u306e\u5834\u5408\u3082\u3001\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u306e\u3046\u3061\u3001\u4e00\u5b9a\u671f\u9593\u305d\u306e\u4f1a\u793e\u306b\u52e4\u3081\u7d9a\u3051\u308b\u4eba\u306e\u5272\u5408\u3092\u6307\u3059\u3002<\/p>\n\n<ul>\n<li><h3>\u9867\u5ba2\u7dad\u6301\u7387<\/h3><\/li>\n<\/ul>\n\n<p>\u3053\u308c\u306f\u3001\u4f01\u696d\u306e\u65e2\u5b58<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e9%a1%a7%e5%ae%a2%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e3%81%a8%e3%81%af\/\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e<\/a>\u9577\u671f\u7684\u306a\u5272\u5408\u3067\u3042\u308b\u3002 \u9867\u5ba2\u7dad\u6301\u7387\u304c\u9ad8\u3044\u3068\u3044\u3046\u3053\u3068\u306f\u3001\u73fe\u5728\u306e\u9867\u5ba2\u304c\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8a55\u4fa1\u3057\u3001\u4fe1\u983c\u3067\u304d\u308b\u8cc7\u91d1\u6e90\u3067\u3042\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u308b\u3002<\/p>\n\n<p>\u4e00\u65b9\u3001\u5b9a\u7740\u7387\u306e\u4f4e\u3055\u306f\u8b66\u544a\u306e\u30b5\u30a4\u30f3\u3067\u3042\u308a\u3001\u3042\u306a\u305f\u306e\u4f1a\u793e\u304c\u9867\u5ba2\u306b\u6e80\u8db3\u306e\u3044\u304f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u306a\u3044\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u308b\u3002<\/p>\n\n<ul>\n<li><h3>\u5f93\u696d\u54e1\u5b9a\u7740\u7387<\/h3><\/li>\n<\/ul>\n\n<p>\u3053\u308c\u306f\u3001\u671f\u521d\u306b\u63a1\u7528\u3055\u308c\u3001\u671f\u672b\u6642\u70b9\u3067\u3082\u305d\u306e\u4f1a\u793e\u3067\u50cd\u3044\u3066\u3044\u308b\u5f93\u696d\u54e1\u306e\u5272\u5408\u3067\u3042\u308b\u3002 <a href=\"https:\/\/www.questionpro.com\/workforce\/employee-engagement.html\">\u5f93\u696d\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/a>\u3001\u6e80\u8db3\u5ea6\u3001\u4f01\u696d\u306e\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u6d3b\u52d5\u306e\u52b9\u679c\u306b\u3064\u3044\u3066\u306e\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/p>\n\n<p>\u5f93\u696d\u54e1\u306e\u5b9a\u7740\u7387\u306f\u901a\u5e38\u30011\u5e74\u306b1\u56de\u307e\u305f\u306f3\u30ab\u6708\u306b1\u56de\u7b97\u51fa\u3055\u308c\u308b\u3002 <a href=\"https:\/\/www.questionpro.com\/blog\/ja\/employee-experience-2-2\/\">\u5f93\u696d\u54e1\u306e\u7d4c\u9a13\u3092<\/a>\u7406\u89e3\u3057\u3001\u958b\u767a\u5206\u91ce\u3092\u7279\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u5f93\u696d\u54e1\u306e\u5b9a\u7740\u7387\u304c\u9ad8\u3044\u3068\u3044\u3046\u3053\u3068\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e8%81%b7%e5%a0%b4%e7%92%b0%e5%a2%83%ef%bc%9a%e4%bb%95%e4%ba%8b%e7%92%b0%e5%a2%83%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%81%9d%e3%81%ae%e7%a8%ae%e9%a1%9e%e3%81%a8%e5%89%b5%e9%80%a0%e3%81%99\/\">\u8077\u5834\u74b0\u5883\u304c<\/a>\u826f\u597d\u3067\u3001\u6709\u80fd\u306a\u5f93\u696d\u54e1\u3092\u78ba\u4fdd\u3067\u304d\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3059\u3053\u3068\u304c\u591a\u3044\u3002<\/p>\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">\u5b9a\u7740\u7387\u306e\u91cd\u8981\u6027<\/span><\/h2>\n\n<p>\u4f01\u696d\u306f\u30d3\u30b8\u30cd\u30b9\u3092\u6210\u9577\u3055\u305b\u308b\u305f\u3081\u306b\u3001\u5f7c\u3089\u306e\u4fdd\u6301\u529b\u3092\u77e5\u308d\u3046\u3068\u3059\u308b\u3002 \u305d\u308c\u304c\u4f01\u696d\u306e\u6210\u529f\u306e\u9375\u306a\u306e\u3060\u3002 \u4f01\u696d\u304c\u9867\u5ba2\u7dad\u6301\u7387\u3092\u91cd\u8996\u3057\u306a\u3051\u308c\u3070\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u3092\u5931\u3046\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002 \u9867\u5ba2\u7dad\u6301\u7387\u306e\u9ad8\u3055\u306f\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3068\u3001\u4f01\u696d\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u5fe0\u8aa0\u5fc3\u3092\u793a\u3057\u3066\u3044\u308b\u3002<\/p>\n\n<p>\u3053\u308c\u306b\u3088\u3063\u3066\u3001\u3042\u306a\u305f\u306e\u4f1a\u793e\u304c\u3069\u306e\u7a0b\u5ea6\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u308b\u306e\u304b\u3001\u307e\u305f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u3069\u3053\u3092\u6539\u5584\u3059\u308c\u3070\u3088\u3044\u306e\u304b\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u9ad8\u3044\u9867\u5ba2\u7dad\u6301\u7387\u306f\u83ab\u5927\u306a\u53ce\u76ca\u306b\u3064\u306a\u304c\u308a\u3001\u65e2\u5b58\u9867\u5ba2\u306f\u8cb4\u793e\u3068\u306e\u53d6\u5f15\u3092\u7d99\u7d9a\u3059\u308b\u305f\u3081\u306b\u9ad8\u984d\u306a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u3092\u5fc5\u8981\u3068\u3057\u306a\u3044\u305f\u3081\u3001\u8cbb\u7528\u5bfe\u52b9\u679c\u3082\u9ad8\u3044\u3002<\/p>\n\n<p><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e5%be%93%e6%a5%ad%e5%93%a1%e3%81%ae%e7%b6%ad%e6%8c%81%e3%80%82%e5%be%93%e6%a5%ad%e5%93%a1%e7%b6%ad%e6%8c%81%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%81%9d%e3%81%97%e3%81%a6%e6%88%a6%e7%95%a5\/\">\u5f93\u696d\u54e1\u306e\u5b9a\u7740\u7387\u3092<\/a>\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u4f01\u696d\u304c\u3055\u307e\u3056\u307e\u306a\u72b6\u6cc1\u306b\u5bfe\u51e6\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u305f\u3081\u306b\u3088\u308a\u826f\u3044\u6c7a\u65ad\u3092\u4e0b\u3059\u306e\u306b\u3082\u5f79\u7acb\u3064\u3002 \u3053\u308c\u306f\u3001\u4f01\u696d\u304c\u512a\u79c0\u306a\u4eba\u6750\u3092\u96c7\u7528\u3057\u3001\u7dad\u6301\u3059\u308b\u305f\u3081\u306e\u6226\u7565\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u6307\u6a19\u3067\u3042\u308b\u3002<\/p>\n\n<p>\u9577\u671f\u96c7\u7528\u8005\u306f\u3001\u7d99\u7d9a\u7684\u306b\u65b0\u3057\u3044\u4eba\u6750\u3092\u63a2\u3057\u96c7\u7528\u3059\u308b\u5fc5\u8981\u6027\u3092\u6e1b\u3089\u3059\u3053\u3068\u3067\u3001\u4f1a\u793e\u306e\u7d4c\u8cbb\u7bc0\u6e1b\u306b\u3064\u306a\u304c\u308b\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u5b9a\u7740\u7387\u306f\u3069\u306e\u3088\u3046\u306b\u8a08\u7b97\u3059\u308b\u306e\u3067\u3059\u304b\uff1f<\/h2>\n\n<p>\u307e\u305a\u3001\u7d44\u7e54\u304c\u8a08\u7b97\u3057\u305f\u3044\u671f\u9593\u3092\u9078\u629e\u3059\u308b\u3002 \u305d\u306e\u5834\u5408\u3001\u4ee5\u4e0b\u306e\u3082\u306e\u304c\u5fc5\u8981\u3068\u306a\u308b\uff1a<\/p>\n\n<ol>\n<li>\u671f\u9996\u306e\u9867\u5ba2\u307e\u305f\u306f\u5f93\u696d\u54e1\u306e\u5408\u8a08\uff08S\uff09<\/li>\n\n\n\n<li>\u9867\u5ba2\u307e\u305f\u306f\u5f93\u696d\u54e1\u306e\u5408\u8a08 (E)<\/li>\n\n\n\n<li>\u671f\u9593\u3092\u901a\u3058\u3066\u65b0\u305f\u306b\u7372\u5f97\u3057\u305f\u9867\u5ba2\u307e\u305f\u306f\u5f93\u696d\u54e1(N)<\/li>\n<\/ol>\n\n<p>\u3053\u308c\u3089\u306e\u6307\u6a19\u5024\u3092\u8a18\u9332\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002 \u3053\u306e\u516c\u5f0f\u306f\u6b21\u306e\u3088\u3046\u306b\u9069\u7528\u3055\u308c\u308b\uff1a<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"897\" height=\"344\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/07\/retention-rate-formula.jpg\" alt=\"&#x4FDD;&#x6301;&#x7387;&#x306E;&#x8A08;&#x7B97;&#x5F0F;\" class=\"wp-image-440780\"\/><\/figure><\/div>\n<p><strong>\u8a08\u7b97\u5f0f = { ( E &#8211; N ) \/ S }.x 100<\/strong><\/p>\n\n<p>\u3044\u304f\u3064\u304b\u306e\u4f8b\u3092\u898b\u3066\u3001\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u7387\u3092\u8a08\u7b97\u3057\u3066\u307f\u3088\u3046\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">\u9867\u5ba2\u7dad\u6301\u7387\u306e\u8a08\u7b97\u4f8b<\/h3>\n\n<p>\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u88fd\u54c1\u3092\u8ca9\u58f2\u3059\u308b\u4f01\u696d\u304c\u3001\u904e\u53bb1\u5e74\u9593\u306e\u9867\u5ba2\u7dad\u6301\u7387\u3092\u8a08\u7b97\u3057\u305f\u3044\u3068\u3059\u308b\u3002 \u9867\u5ba2\u306e\u60c5\u5831\u3092\u5206\u6790\u3057\u305f\u7d50\u679c\u3001\u5f7c\u3089\u306f\u6b21\u306e\u3053\u3068\u3092\u767a\u898b\u3057\u305f\uff1a<\/p>\n\n<ul>\n<li>1\u67081\u65e5\u73fe\u5728\u3001\u540c\u793e\u306e\u30a2\u30af\u30c6\u30a3\u30d6\u9867\u5ba2\u306f\u5408\u8a08500\u4eba\u3002<\/li>\n\n\n\n<li>1\u67081\u65e5\u304b\u308912\u670831\u65e5\u306e\u9593\u306b50\u4eba\u306e\u65b0\u898f\u9867\u5ba2\u3092\u7372\u5f97\u3057\u305f\u3002<\/li>\n\n\n\n<li>12\u670831\u65e5\u73fe\u5728\u306e\u9867\u5ba2\u6570\u306f450\u4eba\u3002<\/li>\n<\/ul>\n\n<p><strong>\u9867\u5ba2\u7dad\u6301\u7387<\/strong>= { ( 450 &#8211; 50 ) \/ 500 } x 100 = { 400 \/ 500 } x 100 = 0.8 x 100 = 80<\/p>\n\n<p>\u540c\u793e\u306e\u6628\u5e74\u306e\u9867\u5ba2\u7dad\u6301\u7387\u306f80\uff05\u3060\u3063\u305f\u3002<\/p>\n\n<p>\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u30fb\u30ec\u30fc\u30c8\uff08\u7d99\u7d9a\u7387\uff09\u3092\u8a08\u7b97\u3059\u308b\u5225\u306e\u4f8b\u3068\u3057\u3066\u3001\u6708\u521d\u306b200\u4eba\u306e\u9867\u5ba2\u304c\u3044\u305f\u4f01\u696d\u304c\u3001\u671f\u672b\u306b\u306f180\u4eba\u306b\u6e1b\u5c11\u3057\u305f\u3068\u3059\u308b\u3002 \u305d\u306e\u9593\u3001\u65b0\u3057\u3044\u6d88\u8cbb\u8005\u3092\u7372\u5f97\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u306a\u304b\u3063\u305f\u3002<\/p>\n\n<p>\u3082\u3057\u305d\u3046\u306a\u3089\u3001\u9867\u5ba2\u7dad\u6301\u7387\u306f\u6b21\u306e\u3088\u3046\u306b\u306a\u308b\uff1a<\/p>\n\n<p><strong>\u9867\u5ba2\u7dad\u6301\u7387<\/strong>= { ( 180 &#8211; 0 ) \/ 200 } x 100 = { 180 \/ 200 } x 100 = 0.9 x 100 = 90<\/p>\n\n<h3 class=\"wp-block-heading\">\u5f93\u696d\u54e1\u5b9a\u7740\u7387\u306e\u8a08\u7b97\u4f8b<\/h3>\n\n<p>\u8077\u5834\u306b\u304a\u3051\u308b\u5f93\u696d\u54e1\u5b9a\u7740\u7387\u306e\u8a08\u7b97\u306e\u4e00\u4f8b\u3068\u3057\u3066\u3001\u3042\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c150\u4eba\u306e\u5f93\u696d\u54e1\u3067\u30b9\u30bf\u30fc\u30c8\u3057\u3001130\u4eba\u3067\u305d\u306e\u5e74\u3092\u7d42\u3048\u305f\u3068\u4eee\u5b9a\u3057\u3088\u3046\u3002 \u3053\u306e\u9593\u306b50\u4eba\u306e\u5f93\u696d\u54e1\u3092\u5897\u54e1\u3057\u305f\u3002<\/p>\n\n<p>\u5f93\u696d\u54e1\u5b9a\u7740\u7387\u306e\u8a08\u7b97\u5f0f\u306b\u3088\u308b\u3068\u3001\u540c\u793e\u306e\u5f93\u696d\u54e1\u5b9a\u7740\u7387\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u306a\u308b\uff1a<\/p>\n\n<p><strong>\u5f93\u696d\u54e1\u5b9a\u7740\u7387<\/strong>= { ( 130 &#8211; 50 ) \/ 150 } x 100 = { 80 \/ 150 } x 100 = 0.53 x 100 = 53<\/p>\n\n<p>\u540c\u3058\u72b6\u6cc1\u3067\u3001\u5f93\u696d\u54e1\u3092\u8ffd\u52a0\u63a1\u7528\u3057\u306a\u304b\u3063\u305f\u3068\u4eee\u5b9a\u3059\u308b\u3068\u3001\u5f93\u696d\u54e1\u5b9a\u7740\u7387\u306f\u6b21\u306e\u3088\u3046\u306b\u306a\u308b\uff1a<\/p>\n\n<p><strong>\u5f93\u696d\u54e1\u5b9a\u7740\u7387<\/strong>= { ( 130 &#8211; 0 ) \/ 150 } x 100 = { 130 \/ 150 } x 100 = 0.8666 x 100 = 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