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CX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u80b2\u3080\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u306e\u5275\u9020\u3092\u652f\u63f4\u3059\u308b\u3002<\/p>\n\n<ul>\n<li>\u5e38\u306b\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u3001\u3042\u308b\u3044\u306f\u305d\u308c\u3092\u4e0a\u56de\u308b<\/li>\n\n\n\n<li>CX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u3002<\/li>\n\n\n\n<li>\u5353\u8d8a\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u89e3\u7d04\u7387\u3092\u4e0b\u3052\u308b\u3002<\/li>\n\n\n\n<li>\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u69cb\u7bc9\u6226\u7565\u3067\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u3092\u9ad8\u3081\u308b\u3002<\/li>\n<\/ul>\n\n<p>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u512a\u5148\u3059\u308b\u3053\u3068\u306f\u3001\u9577\u671f\u7684\u306a\u6210\u529f\u306b\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u3002 CX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u6295\u8cc7\u3057\u3001\u5353\u8d8a\u3057\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u3092\u652f\u3048\u308b\u5fe0\u5b9f\u306a\u9867\u5ba2\u30d9\u30fc\u30b9\u3092\u80b2\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u3088\u308a\u826f\u3044\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5b9f\u73fe<\/h3>\n\n<p>CX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u81a8\u5927\u306a\u91cf\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u30fb\u5206\u6790\u3057\u3001\u6d88\u8cbb\u8005\u306e\u884c\u52d5\u3001\u55dc\u597d\u3001\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3059\u308b\u3002 \u3053\u308c\u3089\u306e\u6d1e\u5bdf\u306b\u3088\u308a\u3001\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u52b9\u679c\u7684\u306b\u6e80\u305f\u3059\u305f\u3081\u306b\u6226\u7565\u3092\u8abf\u6574\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u9867\u5ba2\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u7684\u3092\u7d5e\u3063\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30fb\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u5c55\u958b\u3057\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">\u9867\u5ba2\u7dad\u6301\u3092\u6539\u5584\u3067\u304d\u308b<\/h3>\n\n<p>\u65e2\u5b58\u9867\u5ba2\u306e\u7dad\u6301\u306f\u3001\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u3088\u308a\u3082\u8cbb\u7528\u5bfe\u52b9\u679c\u304c\u9ad8\u3044\u3053\u3068\u304c\u591a\u3044\u3002 CX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u9867\u5ba2\u306e\u4e0d\u6e80\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u306e\u3042\u308b\u554f\u984c\u3092\u7279\u5b9a\u3057\u3001\u5bfe\u51e6\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002 \u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u7a4d\u6975\u7684\u306b\u7ba1\u7406\u3057\u3001\u554f\u984c\u3092\u8fc5\u901f\u306b\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u7dad\u6301\u7387\u3092\u5411\u4e0a\u3055\u305b\u3001\u9867\u5ba2\u3068\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">\u4e8b\u696d\u53ce\u5165\u3092\u5897\u3084\u3059\u3053\u3068\u304c\u3067\u304d\u308b<\/h3>\n\n<p>\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u4f53\u9a13\u306f\u3001\u6b21\u306e\u3053\u3068\u306b\u3064\u306a\u304c\u308b\uff1a<\/p>\n\n<ul>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a  <\/li>\n\n\n\n<li>\u5fe0\u8aa0\u5fc3<\/li>\n\n\n\n<li>\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3<\/li>\n<\/ul>\n\n<p>\u3053\u308c\u3089\u306f\u3059\u3079\u3066\u3001\u58f2\u4e0a\u3068\u53ce\u76ca\u306e\u5897\u52a0\u306b\u8ca2\u732e\u3059\u308b\u3002 \u6e80\u8db3\u3057\u305f\u9867\u5ba2\u306f\u3001\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u3057\u305f\u308a\u3001\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u4ed6\u306e\u4eba\u306b\u52e7\u3081\u305f\u308a\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308b\u3002 \u6e80\u8db3\u3057\u305f\u9867\u5ba2\u304b\u3089\u306e\u53e3\u30b3\u30df\u306b\u3088\u308b\u7d39\u4ecb\u306f\u3001\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u306e\u539f\u52d5\u529b\u3068\u306a\u308a\u3001\u53ce\u76ca\u3092\u3055\u3089\u306b\u62bc\u3057\u4e0a\u3052\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">CX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u30d6\u30e9\u30f3\u30c9\u8a55\u4fa1\u306e\u5411\u4e0a\u306b\u8ca2\u732e<\/h3>\n\n<p>\u5e38\u306b\u826f\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u3092\u9ad8\u3081\u308b\u3002 \u5f37\u3044\u8a55\u5224\u306f\u3088\u308a\u591a\u304f\u306e\u9867\u5ba2\u3092\u5f15\u304d\u3064\u3051\u3001\u9577\u671f\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u306b\u4e0d\u53ef\u6b20\u306a\u4fe1\u983c\u3092\u7bc9\u304f\u3002 CX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u6295\u8cc7\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u304c\u3059\u3079\u3066\u30d6\u30e9\u30f3\u30c9\u306b\u30d7\u30e9\u30b9\u306b\u53cd\u6620\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u9867\u5ba2\u7d4c\u9a13\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2 \u30d9\u30b9\u30c813<\/h2>\n\n<p>CX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3059\u4f01\u696d\u306b\u3068\u3063\u3066\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\uff08CXM\uff09\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30c8\u30c3\u30d713\u306e\u30ea\u30b9\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3057\u305f\uff1a<\/p>\n\n<h3 class=\"wp-block-heading\">1.QuestionPro CX<\/h3>\n\n<p>QuestionPro CX\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u52b9\u679c\u7684\u306b\u53ce\u96c6\u3001\u5206\u6790\u3001\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u305f\u3001\u5305\u62ec\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u76e3\u8996\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3092\u5c0e\u304d\u51fa\u3059\u305f\u3081\u306e\u5f37\u529b\u306a\u30c4\u30fc\u30eb\u7fa4\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n<p><strong>\u6700\u5927\u306e\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u5305\u62ec\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u30c4\u30fc\u30eb<\/li>\n\n\n\n<li>AI\u3068\u6a5f\u68b0\u5b66\u7fd2<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8\u30c4\u30fc\u30eb<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u30fb\u30aa\u30d7\u30b7\u30e7\u30f3<\/li>\n\n\n\n<li>\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3059\u308b\u305f\u3081\u306e\u4e88\u6e2c\u5206\u6790<\/li>\n\n\n\n<li>\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30fb\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u6a5f\u80fd<\/li>\n<\/ul>\n\n<p><strong>Cons\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3092\u52b9\u679c\u7684\u306b\u5229\u7528\u3059\u308b\u306b\u306f\u3001\u3088\u308a\u591a\u304f\u306e\u52b4\u529b\u3068\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u6700\u3082\u4eba\u6c17\u306e\u3042\u308b\u30d7\u30e9\u30f3\u306f\u6708\u984d99\u30c9\u30eb\u304b\u3089\u3067\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u5bfe\u5fdc\u3057\u305f\u4fa1\u683c\u8a2d\u5b9a\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u308b\u3002 \u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u3092\u304a\u6301\u3061\u306e\u4f01\u696d\u69d8\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u30aa\u30d7\u30b7\u30e7\u30f3\u3082\u3054\u7528\u610f\u3057\u3066\u304a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">2.\u30bc\u30f3\u30c7\u30b9\u30af<\/h3>\n\n<p>Zendesk\u306f\u3001\u4e16\u754c\u4e2d\u306e\u4f01\u696d\u304b\u3089\u4fe1\u983c\u3055\u308c\u3066\u3044\u308b\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30dd\u30fc\u30c8\u30fb\u30c1\u30b1\u30c3\u30c8\u3092\u7ba1\u7406\u3057\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u9867\u5ba2\u3068\u95a2\u308f\u308a\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u81ea\u52d5\u5316\u306b\u3088\u3063\u3066\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3057\u3001\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u7d71\u5408\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n<p><strong>\u6700\u5927\u306e\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u7ba1\u7406<\/li>\n\n\n\n<li>\u6d88\u8cbb\u8005\u30b5\u30dd\u30fc\u30c8\u6307\u6a19\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u5206\u6790\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/li>\n\n\n\n<li>\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7ba1\u7406\u3059\u308b\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0<\/li>\n\n\n\n<li>E\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u96fb\u8a71\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306e\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30fb\u30b5\u30dd\u30fc\u30c8<\/li>\n\n\n\n<li>\u52b9\u7387\u7684\u306a\u554f\u984c\u89e3\u6c7a\u306e\u305f\u3081\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316<\/li>\n<\/ul>\n\n<p><strong>Cons\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3092\u5341\u5206\u306b\u6d3b\u7528\u3059\u308b\u306b\u306f\u3001\u8ffd\u52a0\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u5fc5\u8981\u306a\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4fa1\u683c\u306fSuite Growth\u306e\u5834\u5408\u30011\u30e6\u30fc\u30b6\u30fc\u3042\u305f\u308a\u6708\u984d\u7d0489\u30c9\u30eb\u304b\u3089\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">3.\u30af\u30aa\u30eb\u30c8\u30ea\u30c3\u30af\u30b9<\/h3>\n\n<p>Qualtrics\u306f\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3001\u4f01\u696d\u306f\u69d8\u3005\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3051\u308b\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3001\u5206\u6790\u3001\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u9ad8\u5ea6\u306a\u8abf\u67fb\u30c4\u30fc\u30eb\u3001\u5805\u7262\u306a\u30c7\u30fc\u30bf\u53ef\u8996\u5316\u6a5f\u80fd\u3001\u4e88\u6e2c\u5206\u6790\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30af\u30aa\u30eb\u30c8\u30ea\u30c3\u30af\u30b9\u306f\u4f01\u696d\u304c\u9867\u5ba2\u306e\u8a8d\u8b58\u3084\u884c\u52d5\u3092\u6df1\u304f\u6d1e\u5bdf\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6709\u610f\u7fa9\u306a\u6539\u5584\u3092\u4fc3\u9032\u3059\u308b\u304a\u624b\u4f1d\u3044\u3092\u3057\u307e\u3059\u3002<\/p>\n\n<p><strong>\u6700\u5927\u306e\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9ad8\u5ea6\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u4f5c\u6210\u304a\u3088\u3073\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3<\/li>\n\n\n\n<li>\u5f37\u529b\u306a\u5206\u6790\u304a\u3088\u3073\u30ec\u30dd\u30fc\u30c8\u30c4\u30fc\u30eb<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/li>\n\n\n\n<li>AI\u306b\u3088\u308b\u4e88\u6e2c\u5206\u6790\u3067\u6d1e\u5bdf\u529b\u3092\u9ad8\u3081\u308b<\/li>\n<\/ul>\n\n<p><strong>Cons\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u8907\u96d1\u306a\u305f\u3081\u3001\u5927\u898f\u6a21\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308b<\/li>\n\n\n\n<li>\u4e00\u90e8\u306e\u9ad8\u5ea6\u306a\u6a5f\u80fd\u306f\u3001\u3059\u3079\u3066\u306e\u30e6\u30fc\u30b6\u30fc\u304c\u5b8c\u5168\u306b\u5229\u7528\u3067\u304d\u308b\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u7d44\u7e54\u306e\u30cb\u30fc\u30ba\u3068\u898f\u6a21\u306b\u5fdc\u3058\u305f\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u3092\u63d0\u4f9b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">4.\u30b5\u30fc\u30d9\u30a4\u30b9\u30d1\u30ed\u30fc<\/h3>\n\n<p>SurveySparrow\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306e\u9b45\u529b\u7684\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3001\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002 SurveySparrow\u306e\u4f1a\u8a71\u5f62\u5f0f\u306e\u8abf\u67fb\u30c7\u30b6\u30a4\u30f3\u3001NPS\u6e2c\u5b9a\u3001\u30e2\u30d0\u30a4\u30eb\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u7c21\u5358\u306b\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3092\u53ce\u96c6\u3057\u3001\u5168\u4f53\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p><strong>\u6700\u5927\u306e\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9b45\u529b\u7684\u306a\u4f53\u9a13\u306e\u305f\u3081\u306e\u4f1a\u8a71\u578b\u8abf\u67fb\u30c7\u30b6\u30a4\u30f3<\/li>\n\n\n\n<li>\u30e2\u30d0\u30a4\u30eb\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/li>\n\n\n\n<li>NPS\u6e2c\u5b9a\u3068\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u6a5f\u80fd<\/li>\n<\/ul>\n\n<p><strong>Cons\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4ed6\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u6bd4\u8f03\u3057\u3066\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u4f5c\u6210\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u9650\u3089\u308c\u3066\u3044\u308b\u3002<\/li>\n\n\n\n<li>\u4e0b\u4f4d\u306e\u6599\u91d1\u30d7\u30e9\u30f3\u3067\u306f\u9ad8\u5ea6\u306a\u6a5f\u80fd\u304c\u4e0d\u8db3\u3059\u308b\u5834\u5408\u304c\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u7d44\u7e54\u306e\u30cb\u30fc\u30ba\u3068\u898f\u6a21\u306b\u5fdc\u3058\u305f\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u3092\u63d0\u4f9b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">5.\u30dd\u30c7\u30a3\u30a6\u30e0<\/h3>\n\n<p>Podium\u306f\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u30ec\u30d3\u30e5\u30fc\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u901a\u3058\u3066\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u308b\u70b9\u3067\u969b\u7acb\u3063\u3066\u3044\u308b\u3002 \u305d\u306e\u76f4\u611f\u7684\u306a\u30c6\u30ad\u30b9\u30c8\u30fb\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u4f01\u696d\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u9867\u5ba2\u3068\u95a2\u308f\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3059\u308b\u4e00\u65b9\u3001\u305d\u306e\u5805\u7262\u306a\u30ec\u30d3\u30e5\u30fc\u7ba1\u7406\u30c4\u30fc\u30eb\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u304a\u3051\u308b\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30ec\u30d3\u30e5\u30fc\u306e\u76e3\u8996\u3068\u5bfe\u5fdc\u3092\u652f\u63f4\u3059\u308b\u3002<\/p>\n\n<p><strong>\u6700\u5927\u306e\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30ec\u30d3\u30e5\u30fc\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u5bfe\u5fdc\u306e\u305f\u3081\u306e\u30ec\u30d3\u30e5\u30fc\u7ba1\u7406\u30c4\u30fc\u30eb<\/li>\n\n\n\n<li>\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/li>\n\n\n\n<li>\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u6a5f\u80fd<\/li>\n\n\n\n<li>\u4eba\u6c17\u306e\u30ec\u30d3\u30e5\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7d71\u5408<\/li>\n\n\n\n<li>\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30ec\u30d4\u30e5\u30c6\u30fc\u30b7\u30e7\u30f3\u6307\u6a19\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u30fb\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/li>\n<\/ul>\n\n<p><strong>Cons\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u6599\u91d1\u30d7\u30e9\u30f3\u306f\u3001\u4e2d\u5c0f\u4f01\u696d\u3084\u65b0\u8208\u4f01\u696d\u306b\u306f\u9069\u3057\u3066\u3044\u306a\u3044\u5834\u5408\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>Podium\u3092\u4ed6\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u7d71\u5408\u3059\u308b\u969b\u306e\u8ab2\u984c\u3092\u5831\u544a\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u3082\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4fa1\u683c\u306b\u3064\u3044\u3066\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u898f\u6a21\u3084\u30cb\u30fc\u30ba\u306b\u5fdc\u3058\u3066\u30aa\u30fc\u30c0\u30fc\u30e1\u30a4\u30c9\u306e\u30d7\u30e9\u30f3\u3092\u3054\u7528\u610f\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">6.\u30d0\u30fc\u30c9\u30a2\u30a4<\/h3>\n\n<p>Birdeye\u306f\u3001\u4f01\u696d\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u4e0a\u306e\u8a55\u5224\u3092\u76e3\u8996\u3001\u7ba1\u7406\u3001\u5897\u5e45\u3067\u304d\u308b\u5305\u62ec\u7684\u306a\u8a55\u5224\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002 \u30ec\u30d3\u30e5\u30fc\u7ba1\u7406\u304b\u3089\u30a2\u30f3\u30b1\u30fc\u30c8\u30c4\u30fc\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u307e\u3067\u3001Birdeye\u306f\u4f01\u696d\u304c\u7a4d\u6975\u7684\u306b\u30d6\u30e9\u30f3\u30c9\u8a8d\u77e5\u3092\u5f62\u6210\u3057\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n\n<p><strong>\u6700\u5927\u306e\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30aa\u30f3\u30e9\u30a4\u30f3\u8a55\u5224\u7ba1\u7406\u30c4\u30fc\u30eb<\/li>\n\n\n\n<li>\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u30ec\u30b9\u30dd\u30f3\u30b9\u6a5f\u80fd\u306e\u898b\u76f4\u3057<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u58f0\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790<\/li>\n\n\n\n<li>\u7af6\u5408\u30d9\u30f3\u30c1\u30de\u30fc\u30ad\u30f3\u30b0<\/li>\n\n\n\n<li>\u9867\u5ba2\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u306e\u9577\u671f\u8ffd\u8de1<\/li>\n<\/ul>\n\n<p><strong>Cons\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u30ec\u30d3\u30e5\u30fc\u4f9d\u983c\u3084\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u9650\u5b9a\u7684<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4fa1\u683c\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u306b\u5fdc\u3058\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30d7\u30e9\u30f3\u3067\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5fdc\u3058\u3066\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">7.Zoho\u30c7\u30b9\u30af<\/h3>\n\n<p>Zoho Desk\u306f\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30c4\u30fc\u30eb\u3092\u4f01\u696d\u306b\u63d0\u4f9b\u3059\u308b\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002 \u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u81ea\u52d5\u5316\u3001\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30d5\u30a9\u30fc\u30e9\u30e0\u3092\u5099\u3048\u305f\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306a\u3069\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001Zoho Desk\u306f\u4f01\u696d\u304c\u9867\u5ba2\u306e\u554f\u984c\u3092\u52b9\u7387\u7684\u304b\u3064\u52b9\u679c\u7684\u306b\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n\n<p><strong>\u6700\u5927\u306e\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u7ba1\u7406<\/li>\n\n\n\n<li>\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7ba1\u7406\u3059\u308b\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/li>\n\n\n\n<li>\u81ea\u52d5\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u3088\u308b\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0<\/li>\n\n\n\n<li>\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u304a\u3088\u3073\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30fb\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408<\/li>\n<\/ul>\n\n<p><strong>Cons\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u9ad8\u5ea6\u306a\u6a5f\u80fd\u306b\u306f\u3001\u8ffd\u52a0\u8cbb\u7528\u307e\u305f\u306f\u4e0a\u4f4d\u306e\u6599\u91d1\u30d7\u30e9\u30f3\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4fa1\u683c\u306f\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30d7\u30e9\u30f3\u30671\u30e6\u30fc\u30b6\u30fc\u3042\u305f\u308a\u6708\u984d\u7d0440\u30c9\u30eb\u304b\u3089\u3067\u3001\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3084\u5927\u898f\u6a21\u306a\u30c1\u30fc\u30e0\u5411\u3051\u306b\u4e0a\u4f4d\u30d7\u30e9\u30f3\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">8.\u30e1\u30c0\u30ea\u30a2<\/h3>\n\n<p>\u30e1\u30c0\u30ea\u30a2\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u30fb\u5206\u6790\u3057\u3001\u610f\u5473\u306e\u3042\u308b\u6539\u5584\u3092\u63a8\u9032\u3059\u308b\u3053\u3068\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u305f\u3001CXM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30ab\u30f3\u30d1\u30cb\u30fc\u3067\u3059\u3002 \u9ad8\u5ea6\u306a\u30c6\u30ad\u30b9\u30c8\u5206\u6790\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u975e\u69cb\u9020\u5316\u30c7\u30fc\u30bf\u304b\u3089\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3092\u5c0e\u304d\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u5f79\u5272\u30d9\u30fc\u30b9\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3068\u884c\u52d5\u8a08\u753b\u30c4\u30fc\u30eb\u306b\u3088\u308a\u3001\u30c1\u30fc\u30e0\u5168\u4f53\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u8aac\u660e\u8cac\u4efb\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002<\/p>\n\n<p><strong>\u6700\u5927\u306e\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30de\u30eb\u30c1\u30c1\u30e3\u30f3\u30cd\u30eb\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u6a5f\u80fd<\/li>\n\n\n\n<li>\u9867\u5ba2\u4f53\u9a13\u3092\u53ef\u8996\u5316\u3059\u308b\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c4\u30fc\u30eb<\/li>\n\n\n\n<li>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u306e\u305f\u3081\u306e\u9867\u5ba2\u306e\u58f0\uff08VoC\uff09\u30d7\u30ed\u30b0\u30e9\u30e0<\/li>\n\n\n\n<li>\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u306e\u305f\u3081\u306eAI\u642d\u8f09\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9<\/li>\n\n\n\n<li>\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3059\u308b\u305f\u3081\u306e\u4e88\u6e2c\u5206\u6790<\/li>\n<\/ul>\n\n<p><strong>Cons\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u53c2\u5165\u30b3\u30b9\u30c8\u304c\u9ad8\u304f\u3001\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u5229\u7528\u3057\u306b\u304f\u3044\u3002<\/li>\n\n\n\n<li>\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u969b\u306b\u8ab2\u984c\u304c\u3042\u308b\u3068\u5831\u544a\u3057\u3066\u3044\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4fa1\u683c\u306f\u3054\u8981\u671b\u306b\u5fdc\u3058\u3066\u3001\u901a\u5e38\u3001\u5404\u7d44\u7e54\u306e\u898f\u6a21\u3084\u8981\u4ef6\u306b\u5fdc\u3058\u3066\u8abf\u6574\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">9.\u30af\u30aa\u30eb\u30c8\u30ea\u30af\u30b9XM<\/h3>\n\n<p>Qualtrics XM\u306f\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3042\u3089\u3086\u308b\u5074\u9762\u3092\u7406\u89e3\u3057\u3001\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3059\u308b\u591a\u6a5f\u80fd\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002 \u9ad8\u5ea6\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u6a5f\u80fd\u3084\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c4\u30fc\u30eb\u304b\u3089\u3001\u4e88\u6e2c\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3001CRM\u3084\u4eba\u4e8b\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u7d71\u5408\u307e\u3067\u3001Qualtrics XM\u306f\u3001\u4f01\u696d\u304c\u5353\u8d8a\u3057\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n<p><strong>\u6700\u5927\u306e\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u8a73\u7d30\u306a\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u306e\u305f\u3081\u306e\u9ad8\u5ea6\u306a\u8abf\u67fb\u30c4\u30fc\u30eb<\/li>\n\n\n\n<li>\u4f53\u9a13\u3092\u53ef\u8996\u5316\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0<\/li>\n\n\n\n<li>\u6d88\u8cbb\u8005\u884c\u52d5\u4e88\u6e2c\u306e\u305f\u3081\u306e\u4e88\u6e2c\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9<\/li>\n\n\n\n<li>CRM\u3001\u4eba\u4e8b\u3001\u305d\u306e\u4ed6\u306e\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408<\/li>\n\n\n\n<li>\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u306e\u305f\u3081\u306e\u5f79\u5272\u30d9\u30fc\u30b9\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/li>\n<\/ul>\n\n<p><strong>Cons\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u9ad8\u304f\u3064\u304f\u3053\u3068\u3082\u3042\u308b<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4fa1\u683c\u306f\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u3001\u3054\u8981\u671b\u306b\u5fdc\u3058\u3066\u3054\u63d0\u4f9b\u3044\u305f\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">10.\u30d5\u30ec\u30c3\u30b7\u30e5\u30c7\u30b9\u30af<\/h3>\n\n<p>Freshdesk\u306f\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u3092\u5408\u7406\u5316\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3059\u308b\u6709\u540d\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002 \u305d\u306e\u767a\u5238\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3001\u81ea\u52d5\u5316\u6a5f\u80fd\u306f\u3001\u7d44\u7e54\u304c\u52b9\u7387\u3092\u6539\u5584\u3057\u3001\u89e3\u6c7a\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n\n<p><strong>\u6700\u5927\u306e\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7ba1\u7406\u3059\u308b\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0<\/li>\n\n\n\n<li>\u52b9\u7387\u7684\u306a\u554f\u984c\u89e3\u6c7a\u306e\u305f\u3081\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30fb\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408<\/li>\n<\/ul>\n\n<p><strong>Cons\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4ed6\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7d71\u5408\u306f\u8907\u96d1\u306a\u5834\u5408\u304c\u3042\u308b<\/li>\n\n\n\n<li>\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u5236\u9650\u3055\u308c\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30b9\u30e0\u30fc\u30ba\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<ul>\n<li>Freshdesk\u306b\u306f\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u3068\u7121\u6599\u30d7\u30e9\u30f3\u304c\u3042\u308a\u307e\u3059\u3002 \u30d7\u30ed\u30fb\u30d7\u30e9\u30f3\u306f\u5e74\u6255\u3044\u3067\u6708\u984d49\u30e6\u30fc\u30ed\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">11.HubSpot \u30b5\u30fc\u30d3\u30b9\u30cf\u30d6<\/h3>\n\n<p>HubSpot Service Hub\u306f\u3001\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u6301\u7d9a\u7684\u306a\u9867\u5ba2\u95a2\u4fc2\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u7fa4\u3092\u4f01\u696d\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002 \u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u3084\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u7ba1\u7406\u304b\u3089\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3084\u4f1a\u8a71\u30dc\u30c3\u30c8\u307e\u3067\u3001HubSpot Service Hub\u306f\u4f01\u696d\u304c\u9867\u5ba2\u306e\u554f\u984c\u3092\u8fc5\u901f\u304b\u3064\u52b9\u7387\u7684\u306b\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002\u307e\u305f\u3001HubSpot CRM\u3068\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u7d44\u7e54\u5168\u4f53\u3067\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u7ba1\u7406\u3068\u6d1e\u5bdf\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30d5\u30ed\u30fc\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n\n<p><strong>\u6700\u5927\u306e\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306e\u305f\u3081\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb<\/li>\n\n\n\n<li>\u52b9\u7387\u7684\u306a\u554f\u984c\u89e3\u6c7a\u306e\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u6a5f\u80fd<\/li>\n\n\n\n<li>\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u5206\u6790\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/li>\n\n\n\n<li>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u80fd\u529b<\/li>\n<\/ul>\n\n<p><strong>Cons\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u6a5f\u80fd\u30bb\u30c3\u30c8\u306f\u5727\u5012\u7684\u304b\u3082\u3057\u308c\u306a\u3044<\/li>\n\n\n\n<li>\u4ed6\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7d71\u5408\u306f\u6642\u306b\u56f0\u96e3\u306a\u5834\u5408\u304c\u3042\u308b<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4fa1\u683c\u306f\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">12.\u30a4\u30f3\u30e2\u30fc\u30e1\u30f3\u30c8<\/h3>\n\n<p>InMoment\u306f\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7406\u89e3\u3057\u3001\u6539\u5584\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3042\u308b\u3002 \u9867\u5ba2\u306e\u58f0\uff08VoC\uff09\u30d7\u30ed\u30b0\u30e9\u30e0\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u4e88\u6e2c\u5206\u6790\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u6709\u610f\u7fa9\u306a\u6539\u5584\u3092\u63a8\u9032\u3057\u3001\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u5353\u8d8a\u3057\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p><strong>\u6700\u5927\u306e\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u306e\u305f\u3081\u306e\u9867\u5ba2\u306e\u58f0\uff08VoC\uff09\u30d7\u30ed\u30b0\u30e9\u30e0<\/li>\n\n\n\n<li>\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u8abf\u67fb\u3068\u5206\u6790<\/li>\n\n\n\n<li>\u9867\u5ba2\u52d5\u5411\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306e\u4e88\u6e2c\u5206\u6790<\/li>\n\n\n\n<li>\u9867\u5ba2\u4f53\u9a13\u3092\u53ef\u8996\u5316\u3059\u308b\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c4\u30fc\u30eb<\/li>\n<\/ul>\n\n<p><strong>Cons\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u53c2\u5165\u30b3\u30b9\u30c8\u306e\u9ad8\u3055\u306f\u6cd5\u5916\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n\n\n\n<li>\u3059\u3079\u3066\u306e\u30e6\u30fc\u30b6\u30fc\u304c\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3092\u5341\u5206\u306b\u6d3b\u7528\u3067\u304d\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308b<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u30c7\u30fc\u30bf\u91cf\u3084\u6a5f\u80fd\u306b\u5fdc\u3058\u3066\u3055\u307e\u3056\u307e\u306a\u6599\u91d1\u30d7\u30e9\u30f3\u3092\u63d0\u4f9b\u3057\u3001\u4f01\u696d\u5411\u3051\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u306f\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u3092\u8a2d\u5b9a\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">13. \u30a2\u30c9\u30d3\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30fc\u30b8\u30e3\u30fc<\/h3>\n\n<p>Adobe Experience Manager\u306f\u3001\u4f01\u696d\u304c\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u308f\u305f\u3063\u3066\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30c7\u30b8\u30bf\u30eb\u4f53\u9a13\u3092\u4f5c\u6210\u3001\u7ba1\u7406\u3001\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u5305\u62ec\u7684\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002 \u5805\u7262\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u4f5c\u6210\u30fb\u7ba1\u7406\u30c4\u30fc\u30eb\u3001\u7d71\u5408\u3055\u308c\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3001\u9ad8\u5ea6\u306a\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u6a5f\u80fd\u306b\u3088\u308a\u3001Adobe Experience Manager\u306f\u3001\u4f01\u696d\u304c\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u3001\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u4fc3\u9032\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n\n<p><strong>\u6700\u5927\u306e\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30c7\u30b8\u30bf\u30eb\u8cc7\u7523\u3092\u4f5c\u6210\u30fb\u6574\u7406\u3059\u308b\u305f\u3081\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u4f5c\u6210\u30fb\u7ba1\u7406\u30c4\u30fc\u30eb<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3068\u30bf\u30fc\u30b2\u30c6\u30a3\u30f3\u30b0\u30aa\u30d7\u30b7\u30e7\u30f3<\/li>\n\n\n\n<li>Adobe Marketing Cloud\u3068\u306e\u7d71\u5408\u306b\u3088\u308b\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u7ba1\u7406<\/li>\n\n\n\n<li>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068ROI\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u9ad8\u5ea6\u306a\u5206\u6790\u3068\u6700\u9069\u5316\u6a5f\u80fd<\/li>\n<\/ul>\n\n<p><strong>Cons\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u3059\u3079\u3066\u306e\u6a5f\u80fd\u3092\u5b8c\u5168\u306b\u6d3b\u7528\u3059\u308b\u306b\u306f\u3001\u591a\u5c11\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u5fc5\u8981\u306a\u5834\u5408\u304c\u3042\u308b<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4fa1\u683c\u306f\u3001\u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u3084\u7d44\u7e54\u306e\u898f\u6a21\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u3001\u3054\u8981\u671b\u306b\u5fdc\u3058\u3066\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u3067\u306e\u3054\u63d0\u4f9b\u3082\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u6b63\u3057\u3044CX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3057\u3066QuestionPro\u3092\u9078\u3076\u7406\u7531<\/h2>\n\n<p>\u30d3\u30b8\u30cd\u30b9\u3092\u6b21\u306e\u30ec\u30d9\u30eb\u306b\u5f15\u304d\u4e0a\u3052\u308b\u305f\u3081\u306e\u5b8c\u74a7\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u304a\u63a2\u3057\u3067\u3059\u304b\uff1f QuestionPro CX\u306b\u52dd\u308b\u3082\u306e\u306f\u3042\u308a\u307e\u305b\u3093\uff01 \u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u7406\u60f3\u7684\u306a\u9078\u629e\u3067\u3042\u308b\u7406\u7531\u306f\u3053\u3053\u306b\u3042\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b<\/h3>\n\n<p>QuestionPro\u306f\u3001\u9069\u5207\u306a\u9867\u5ba2\u306b\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9069\u5207\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u3067\u9069\u5207\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u78ba\u5b9f\u306b\u53ce\u96c6\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u6975\u3081\u3066\u91cd\u8981\u3067\u3042\u308b\uff1a  <\/p>\n\n<ul>\n<li>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30eb\u30fc\u30d7\u3092\u52b9\u7387\u7684\u306b\u9589\u3058\u308b<\/li>\n\n\n\n<li>\u89e3\u7d04\u7387\u306e\u4f4e\u6e1b\u3002<\/li>\n\n\n\n<li>\u5426\u5b9a\u6d3e\u3092\u63a8\u9032\u6d3e\u306b\u5909\u3048\u308b\u3002  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class=\"wp-block-heading\">\u6700\u9069\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30c7\u30b6\u30a4\u30f3\u3059\u308b<\/h3>\n\n<p>QuestionPro\u306eSuiteCX\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306e\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u3067\u5b89\u5168\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3057\u3066\u969b\u7acb\u3063\u3066\u3044\u307e\u3059\u3002 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class=\"wp-block-heading\">NPS+\u306b\u3088\u308b\u6df1\u3044\u6d1e\u5bdf<\/h3>\n\n<p>QuestionPro\u72ec\u81ea\u306eNPS+\u8abf\u67fb\u306f\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u3001\u6839\u672c\u539f\u56e0\u3001\u30b3\u30e1\u30f3\u30c8\u306e\u8cea\u554f\u30bf\u30a4\u30d7\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u3082\u306e\u3067\u3059\u3002 \u3053\u306e\u9769\u65b0\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u3088\u308a\u6df1\u304f\u6398\u308a\u4e0b\u3052\u3001\u63a8\u9032\u6d3e\u304c\u559c\u3076\u3053\u3068\u3092\u7279\u5b9a\u3057\u3001\u53cd\u5bfe\u6d3e\u306e\u554f\u984c\u306b\u5373\u5ea7\u306b\u5bfe\u51e6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 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class=\"wp-block-heading\">\u9ad8\u5ea6\u306a\u5206\u6790\u3068\u30c4\u30fc\u30eb<\/h3>\n\n<p>QuestionPro\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u305f\u3081\u306e\u5e83\u7bc4\u306a\u30c4\u30fc\u30eb\u30d9\u30eb\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\uff1a<\/p>\n\n<ul>\n<li><strong>NPS\u3068\u89e3\u7d04\u30ea\u30b9\u30af\uff1a<\/strong>\u9ad8\u5ea6\u306aNPS\u8abf\u67fb\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u89e3\u7d04\u3092\u5206\u96e2\u3001\u7279\u5b9a\u3001\u4e88\u6e2c\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  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<\/strong>E\u30e1\u30fc\u30eb\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30dd\u30a4\u30f3\u30c8\u3092\u7d99\u7d9a\u7684\u306b\u76e3\u8996\u3057\u3001\u9867\u5ba2\u884c\u52d5\u306e\u5909\u5316\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\uff1a<\/strong>\u8907\u6570\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u628a\u63e1\u30fb\u5206\u6790\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5f97\u308b\u3002  <\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">2024\u5e74\u306eQuestionPro CX\u30c8\u30ec\u30f3\u30c9\u30ac\u30a4\u30c9\u306b\u3088\u308b\u5c02\u9580\u5bb6\u306e\u6d1e\u5bdf<\/h3>\n\n<p>\u7d4c\u9a13\u8c4a\u5bcc\u306aCX\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u3068\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u4f5c\u6210\u3055\u308c\u305fQuestionPro CX Trend Guide for 2024\u306f\u3001\u9032\u5316\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5e02\u5834\u306b\u95a2\u3059\u308b\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 \u9867\u5ba2\u5fd7\u5411\u306e\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u306e\u5c02\u9580\u77e5\u8b58\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30c8\u30ec\u30f3\u30c9\u3092\u5148\u53d6\u308a\u3057\u3001CX\u6226\u7565\u3092\u52b9\u679c\u7684\u306b\u5f37\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<h3 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