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class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u3092\u6e2c\u5b9a\u3059\u308b\u306b\u306f\uff1f<\/h2>\n\n<p>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u306e\u6e2c\u5b9a\u306f\u7c21\u5358\u3067\u3001\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3084\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u660e\u78ba\u306b\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u305d\u306e\u65b9\u6cd5\u3092\u9806\u3092\u8ffd\u3063\u3066\u8aac\u660e\u3057\u307e\u3059\uff1a <\/p>\n\n<h3 class=\"wp-block-heading\">1.NPS\u306b\u8cea\u554f\u3059\u308b<\/h3>\n\n<p>NPS\u306e\u4e3b\u306a\u8cea\u554f\u3092\u9867\u5ba2\u306b\u3059\u308b\u3053\u3068\u304b\u3089\u59cb\u3081\u307e\u3057\u3087\u3046\uff1a<\/p>\n\n<p><strong>\u300c\u5f53\u793e\u306e\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u53cb\u4eba\u3084\u540c\u50da\u306b\u52e7\u3081\u308b\u53ef\u80fd\u6027\u306f\uff1f<\/strong><\/p>\n\n<p>0\u70b9\u304b\u308910\u70b9\u306e\u9593\u3067\u7b54\u3048\u3055\u305b\u308b\uff1a<\/p>\n\n<ul>\n<li>0\u306f\u300c\u307e\u3063\u305f\u304f\u53ef\u80fd\u6027\u304c\u306a\u3044\u300d\u3092\u610f\u5473\u3059\u308b<\/li>\n\n\n\n<li>10\u306f\u300c\u53ef\u80fd\u6027\u304c\u6975\u3081\u3066\u9ad8\u3044\u300d\u3092\u610f\u5473\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">2.\u9867\u5ba2\u3092\u30b0\u30eb\u30fc\u30d7\u5316\u3059\u308b<\/h3>\n\n<p>\u5f7c\u3089\u306e\u7b54\u3048\u3092\u3082\u3068\u306b\u30013\u3064\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u306b\u5206\u3051\u308b\uff1a<\/p>\n\n<ul>\n<li><strong>\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\uff089-10\uff09\uff1a <\/strong>\u6700\u3082\u5e78\u305b\u3067\u5fe0\u5b9f\u306a\u9867\u5ba2\u3067\u3059\u3002<\/li>\n\n\n\n<li><strong>\u53d7\u52d5\u7684\uff087-8\uff09\uff1a <\/strong>\u6e80\u8db3\u306f\u3057\u3066\u3044\u308b\u304c\u3001\u30d6\u30e9\u30f3\u30c9\u3092\u5e83\u3081\u308b\u307b\u3069\u306e\u71b1\u610f\u306f\u306a\u3044\u3002<\/li>\n\n\n\n<li><strong>\u5426\u5b9a\u7684\u306a\u4eba\uff080-6\uff09\uff1a <\/strong>\u4e0d\u6e80\u8db3\u306a\u9867\u5ba2\u3067\u3001\u4ed6\u306e\u9867\u5ba2\u306e\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u3092\u59a8\u3052\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">3.NPS\u30b9\u30b3\u30a2\u306e\u8a08\u7b97<\/h3>\n\n<p>NPS\u306e\u7b97\u51fa\u306b\u306f\u3001\u3053\u306e\u8a08\u7b97\u5f0f\u3092\u4f7f\u7528\u3059\u308b\uff1a<\/p>\n\n<p><strong>NPS\uff1d\u4fc3\u9032\u8005\u306e\u5272\u5408-\u975e\u63a8\u5968\u8005\u306e\u5272\u5408<\/strong><\/p>\n\n<p><strong>\u4f8b\u3048\u3070\u3001\u3053\u3093\u306a\u611f\u3058\u3067\u3059\u3002<\/strong><\/p>\n\n<p>\u56de\u7b54\u8005\u306e60\uff05\u304c\u63a8\u9032\u6d3e\u300130\uff05\u304c\u6d88\u6975\u6d3e\u300110\uff05\u304c\u6d88\u6975\u6d3e\u3060\u3068\u3059\u308b\u3068\u3001NPS\u306f\u6b21\u306e\u3088\u3046\u306b\u306a\u308b\uff1a<\/p>\n\n<ul>\n<li>60 &#8211; 10 = 50  <\/li>\n<\/ul>\n\n<p>\u3042\u306a\u305f\u306eNPS\u30b9\u30b3\u30a2\u306f50\u3067\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">4.\u7d50\u679c\u3092\u5206\u6790\u3059\u308b<\/h3>\n\n<ul>\n<li><strong>\u30dd\u30b8\u30c6\u30a3\u30d6\u30b9\u30b3\u30a2\uff080\u70b9\u4ee5\u4e0a\uff09\uff1a <\/strong>\u5426\u5b9a\u7684\u306a\u610f\u898b\u3088\u308a\u80af\u5b9a\u7684\u306a\u610f\u898b\u304c\u591a\u3044\u3002\u3053\u308c\u306f\u826f\u3044\u3053\u3068\u3060\uff01 <\/li>\n\n\n\n<li><strong>\u9ad8\u5f97\u70b9\uff0850\u70b9\u4ee5\u4e0a\uff09\uff1a <\/strong>\u512a\u308c\u305f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3<\/li>\n\n\n\n<li><strong>\u30de\u30a4\u30ca\u30b9\u30b9\u30b3\u30a2\uff080\u70b9\u4ee5\u4e0b\uff09\uff1a <\/strong>\u6539\u5584\u306e\u4f59\u5730\u304c\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">5.\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7<\/h3>\n\n<p>\u6b21\u306e\u3088\u3046\u306a\u8cea\u554f\u3092\u3059\u308b\uff1a<\/p>\n\n<p><strong>&#8220;\u5f97\u70b9\u306e\u4e3b\u306a\u7406\u7531\u306f\uff1f&#8221;<\/strong><\/p>\n\n<p>\u3053\u308c\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u306f\u4f55\u304c\u597d\u304d\u3067\u3001\u4f55\u3092\u4fee\u6b63\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u306e\u304b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n\n<p>NPS\u3092\u5b9a\u671f\u7684\u306b\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u6642\u9593\u306e\u7d4c\u904e\u306b\u3088\u308b\u5909\u5316\u3092\u8ffd\u8de1\u3057\u3001\u9867\u5ba2\u306e\u61f8\u5ff5\u306b\u5bfe\u51e6\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u6539\u5584\u3057\u7d9a\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u308b\uff01<\/p>\n\n<h2 class=\"wp-block-heading\">\u52b9\u679c\u7684\u306aNPS\u5206\u6790\u3078\u306e\u30b9\u30c6\u30c3\u30d7<\/h2>\n\n<p>nps\u306e\u30c7\u30fc\u30bf\u5206\u6790\u304b\u3089\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3092\u5f97\u308b\u305f\u3081\u306e\u7c21\u5358\u306a\u30ac\u30a4\u30c9\u3067\u3059\uff1a<\/p>\n\n<h3 class=\"wp-block-heading\">1.NPS\u30c7\u30fc\u30bf\u306e\u53ce\u96c6<\/h3>\n\n<p>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u96c6\u3081\u308b\u3053\u3068\u304b\u3089\u59cb\u3081\u307e\u3057\u3087\u3046\u3002E\u30e1\u30fc\u30eb\u3084\u30c6\u30ad\u30b9\u30c8\u3067\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u3063\u305f\u308a\u3001\u8cfc\u5165\u3084\u4ea4\u6d41\u306e\u5f8c\u306b\u76f4\u63a5\u5c0b\u306d\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u91cd\u8981\u306a\u306e\u306f\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u610f\u5473\u306e\u3042\u308b\u3082\u306e\u306b\u3059\u308b\u305f\u3081\u306b\u3001\u9867\u5ba2\u30d9\u30fc\u30b9\u306e\u4ee3\u8868\u7684\u306a\u30b5\u30f3\u30d7\u30eb\u3092\u5f97\u308b\u3053\u3068\u3067\u3059\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">2.\u56de\u7b54\u3092\u5206\u985e\u3059\u308b<\/h3>\n\n<p>NPS\u30b9\u30b3\u30a2\u304c\u51fa\u305f\u3089\u3001\u6b21\u306f\u305d\u306e\u56de\u7b54\u30923\u3064\u306e\u30b0\u30eb\u30fc\u30d7\u306b\u5206\u985e\u3059\u308b\u3002\u3053\u306e\u5206\u985e\u306f\u3001\u9867\u5ba2\u30d9\u30fc\u30b9\u306e\u5168\u4f53\u7684\u306a\u30e0\u30fc\u30c9\u3092\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">3.NPS\u3092\u8a08\u7b97\u3059\u308b<\/h3>\n\n<p>\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u306f\u3001\u5b9f\u969b\u306eNPS\u30b9\u30b3\u30a2\u3092\u8a08\u7b97\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u8a08\u7b97\u5f0f\u306f\u7c21\u5358\u3067\u3059\uff1a <\/p>\n\n<p><strong>NPS = \u30d7\u30ed\u30e2\u30fc\u30bf\u30fc% &#8211; \u30c7\u30c8\u30e9\u30af\u30bf\u30fc  <\/strong><\/p>\n\n<p>\u4f8b\u3048\u3070\u3001\u9867\u5ba2\u306e60\uff05\u304c\u63a8\u9032\u6d3e\u306720\uff05\u304c\u96e2\u53cd\u6d3e\u3067\u3042\u308c\u3070\u3001NPS\u306f40\uff0860\uff05-20\uff05\uff09\u3068\u306a\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">4.\u30d1\u30bf\u30fc\u30f3\u3068\u50be\u5411\u3092\u63a2\u3059<\/h3>\n\n<p>\u3088\u308a\u6df1\u3044\u6d1e\u5bdf\u3092\u5f97\u308b\u306b\u306f\u3001\u30c7\u30fc\u30bf\u306e\u50be\u5411\u3092\u8abf\u3079\u308b\u3002\u9867\u5ba2\u306e\u4eba\u53e3\u7d71\u8a08\u3001\u8cfc\u5165\u5c65\u6b74\u3001\u307e\u305f\u306f\u6240\u5728\u5730\u306b\u57fa\u3065\u3044\u3066\uff09\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306b\u306a\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3001\u307e\u305f\u306f\u30c7\u30bf\u30fc\u30bf\u30fc\u306b\u306a\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u7279\u5b9a\u306e\u30b0\u30eb\u30fc\u30d7\u306f\u3042\u308a\u307e\u3059\u304b\uff1fNPS\u306b\u7d4c\u6642\u7684\u306a\u5909\u5316\u306f\u3042\u308a\u307e\u3059\u304b\uff1f\u4f8b\u3048\u3070\u3001\u88fd\u54c1\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u5f8c\u306bNPS\u304c\u5927\u5e45\u306b\u4f4e\u4e0b\u3057\u305f\u5834\u5408\u3001\u305d\u308c\u306f\u5bfe\u51e6\u3059\u3079\u304d\u554f\u984c\u306e\u30b7\u30b0\u30ca\u30eb\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002   <\/p>\n\n<h3 class=\"wp-block-heading\">5.\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u5206\u6790<\/h3>\n\n<p>NPS\u8abf\u67fb\u306b\u306f\u3001\u70b9\u6570\u3060\u3051\u3067\u306a\u304f\u3001\u306a\u305c\u305d\u306e\u70b9\u6570\u3092\u3064\u3051\u305f\u306e\u304b\u3092\u9867\u5ba2\u306b\u5c0b\u306d\u308b\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u306e\u8cea\u554f\u3082\u542b\u307e\u308c\u3066\u3044\u308b\u3053\u3068\u304c\u591a\u3044\u3002\u3053\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u8cb4\u91cd\u3067\u3059\u3002\u6642\u9593\u3092\u304b\u3051\u3066\u3053\u308c\u3089\u306e\u56de\u7b54\u3092\u8aad\u307f\u3001\u5206\u6790\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u63a8\u9032\u6d3e\u306b\u3068\u3063\u3066\u306f\u3001\u81ea\u793e\u304c\u6b63\u3057\u3044\u3053\u3068\u3092\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u308f\u304b\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3057\u3001\u5426\u5b9a\u6d3e\u306b\u3068\u3063\u3066\u306f\u3001\u6539\u5584\u304c\u5fc5\u8981\u306a\u5206\u91ce\u3092\u7a81\u304d\u6b62\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002   <\/p>\n\n<h3 class=\"wp-block-heading\">6.\u6539\u5584\u70b9\u306e\u7279\u5b9a<\/h3>\n\n<p>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u304d\u3001\u5171\u901a\u306e\u30c6\u30fc\u30de\u3084\u6ce8\u610f\u3092\u8981\u3059\u308b\u554f\u984c\u3092\u63a2\u3059\u3002\u4f8b\u3048\u3070\u3001\u591a\u304f\u306e\u5426\u5b9a\u6d3e\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u60aa\u3055\u306b\u3064\u3044\u3066\u8a00\u53ca\u3057\u3066\u3044\u308b\u5834\u5408\u3001\u305d\u308c\u306f\u7126\u70b9\u3092\u5f53\u3066\u308b\u3079\u304d\u660e\u78ba\u306a\u5206\u91ce\u3067\u3059\u3002\u540c\u69d8\u306b\u3001\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u304c\u7279\u5b9a\u306e\u6a5f\u80fd\u3092\u3044\u304b\u306b\u6c17\u306b\u5165\u3063\u3066\u3044\u308b\u304b\u3092\u5f37\u8abf\u3057\u305f\u5834\u5408\u3001\u4eca\u5f8c\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u3067\u305d\u308c\u3092\u5f37\u8abf\u3057\u305f\u65b9\u304c\u3088\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">7.\u884c\u52d5\u3092\u8d77\u3053\u3059<\/h3>\n\n<p>NPS\u5206\u6790\u3067\u6700\u3082\u91cd\u8981\u306a\u306e\u306f\u3001\u5b66\u3093\u3060\u3053\u3068\u306b\u57fa\u3065\u3044\u3066\u884c\u52d5\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u4e0d\u652f\u6301\u8005\u306e\u61f8\u5ff5\u306b\u5bfe\u51e6\u3057\u3001\u5fc5\u8981\u306a\u5834\u5408\u306f\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3057\u3001\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306b\u5831\u916c\u3092\u4e0e\u3048\u305f\u308a\u95a2\u4e0e\u3055\u305b\u305f\u308a\u3059\u308b\u65b9\u6cd5\u3092\u898b\u3064\u3051\u307e\u3057\u3087\u3046\u3002\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6c17\u306b\u304b\u3051\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3059\u3053\u3068\u3067\u3001\u4e0d\u652f\u6301\u8005\u3092\u63a8\u9032\u8005\u306b\u5909\u3048\u3001\u65e2\u5b58\u306e\u63a8\u9032\u8005\u306e\u5fe0\u8aa0\u5fc3\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">8.\u7d4c\u6642\u7684\u306a\u9032\u6b69\u306e\u8ffd\u8de1<\/h3>\n\n<p>\u6539\u5584\u3092\u884c\u3063\u305f\u5f8c\u306f\u3001NPS\u3092\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3057\u7d9a\u3051\u307e\u3057\u3087\u3046\u3002\u3053\u308c\u306f\u3001\u3042\u306a\u305f\u306e\u884c\u52d5\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u3066\u3044\u308b\u304b\u3092\u8ffd\u8de1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u307e\u305f\u3001\u5909\u66f4\u3084\u65b0\u3057\u3044\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306e\u9577\u671f\u7684\u306a\u5f71\u97ff\u3092\u6e2c\u5b9a\u3059\u308b\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u306b\u3082\u306a\u308a\u307e\u3059\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">9.\u7d50\u679c\u3092\u793e\u5185\u3067\u5171\u6709\u3059\u308b<\/h3>\n\n<p>\u6700\u5f8c\u306b\u3001NPS\u306e\u7d50\u679c\u3092\u30c1\u30fc\u30e0\u306b\u5468\u77e5\u3055\u305b\u307e\u3057\u3087\u3046\u3002\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u58eb\u6c17\u3092\u9ad8\u3081\u3001\u6539\u5584\u70b9\u3092\u6d6e\u304d\u5f6b\u308a\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u5168\u54e1\u304c\u53d6\u308a\u7d44\u3080\u3079\u304d\u3053\u3068\u306b\u3064\u3044\u3066\u540c\u3058\u898b\u89e3\u3092\u6301\u3064\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">QuestionPro\u3067NPS\u5206\u6790\u3092\u3059\u308b\u306b\u306f\uff1f<\/h2>\n\n<p>Net Promoter Score (NPS)\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u4f01\u696d\u304c\u4f7f\u7528\u3059\u308b\u4e00\u822c\u7684\u306a\u6307\u6a19\u3067\u3059\u3002QuestionPro\u306f\u3001NPS\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u3068\u5206\u6790\u306b\u6700\u9069\u306a\u30c4\u30fc\u30eb\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u3001QuestionPro\u3092\u4f7f\u3063\u3066NPS\u5206\u6790\u3092\u884c\u3046\u305f\u3081\u306e\u7c21\u5358\u306a\u30b9\u30c6\u30c3\u30d7\u30d0\u30a4\u30b9\u30c6\u30c3\u30d7\u30ac\u30a4\u30c9\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">1.QuestionPro\u3067NPS\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b<\/h3>\n\n<p>\u6700\u521d\u306e\u30b9\u30c6\u30c3\u30d7\u306f\u3001NPS\u306e\u56de\u7b54\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u3067\u3042\u308b\u3002<\/p>\n\n<ul>\n<li>QuestionPro\u30a2\u30ab\u30a6\u30f3\u30c8\u306b\u30ed\u30b0\u30a4\u30f3\u3057\u307e\u3059\u3002\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u304a\u6301\u3061\u3067\u306a\u3044\u5834\u5408\u306f\u3001\u7c21\u5358\u306b\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002 <\/li>\n\n\n\n<li>\u65b0\u3057\u3044\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3002 \u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u4f5c\u6210\u300d\u3092\u9078\u629e\u3057\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u9078\u629e\u3059\u308b\u304b\u3001\u6700\u521d\u304b\u3089\u4f5c\u6210\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>NPS\u306e\u8cea\u554f\u3092\u8ffd\u52a0\u3057\u307e\u3059\uff1a\u300c\u5f53\u793e\u306e\u88fd\u54c1\/\u30b5\u30fc\u30d3\u30b9\u3092\u53cb\u4eba\u3084\u540c\u50da\u306b\u85a6\u3081\u308b\u53ef\u80fd\u6027\u306f\u3069\u306e\u304f\u3089\u3044\u3042\u308a\u307e\u3059\u304b\uff1f<\/li>\n\n\n\n<li>\u30aa\u30d7\u30b7\u30e7\u30f3\u3068\u3057\u3066\u3001\u6b21\u306e\u3088\u3046\u306a\u3001\u9867\u5ba2\u306b\u30b9\u30b3\u30a2\u306e\u8aac\u660e\u3092\u6c42\u3081\u308b\u81ea\u7531\u5f62\u5f0f\u306e\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u8cea\u554f\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\uff1a\u300c\u3042\u306a\u305f\u306e\u30b9\u30b3\u30a2\u306e\u4e3b\u306a\u7406\u7531\u306f\u4f55\u3067\u3059\u304b\uff1f<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">2.\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u914d\u5e03<\/h3>\n\n<p>\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u6e96\u5099\u304c\u3067\u304d\u305f\u3089\u3001\u9867\u5ba2\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u4fe1\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002QuestionPro\u3067\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u914d\u4fe1\u3059\u308b\u65b9\u6cd5\u3092\u3044\u304f\u3064\u304b\u3054\u7528\u610f\u3057\u3066\u3044\u307e\u3059\uff1a <\/p>\n\n<ul>\n<li><strong>\u30e1\u30fc\u30eb <\/strong>\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30ea\u30f3\u30af\u3092\u30e1\u30fc\u30eb\u3067\u9867\u5ba2\u30ea\u30b9\u30c8\u306b\u9001\u4fe1\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>SMS\uff1a<\/strong>\u30c6\u30ad\u30b9\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u3067\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u4fe1\u3057\u3066\u3001\u3088\u308a\u8fc5\u901f\u306a\u56de\u7b54\u3092\u5f97\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8<\/strong>\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306b\u76f4\u63a5\u57cb\u3081\u8fbc\u3093\u3067\u3001\u8a2a\u554f\u8005\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p>\u307e\u305f\u3001\u8cfc\u5165\u5f8c\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5bfe\u5fdc\u5f8c\u306a\u3069\u3001\u7279\u5b9a\u306e\u30a4\u30d9\u30f3\u30c8\u5f8c\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u81ea\u52d5\u7684\u306b\u9001\u4fe1\u3059\u308b\u30c8\u30ea\u30ac\u30fc\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">3.\u56de\u7b54\u3092\u53ce\u96c6\u3059\u308b<\/h3>\n\n<p>\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u4fe1\u3057\u305f\u3089\u3001\u9867\u5ba2\u306f\u56de\u7b54\u3092\u958b\u59cb\u3057\u307e\u3059\u3002QuestionPro\u3067\u306f\u3001\u56de\u7b54\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u7c21\u5358\u306b\u8ffd\u8de1\u3067\u304d\u307e\u3059\u3002\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u56de\u7b54\u3057\u305f\u4eba\u6570\u3092\u78ba\u8a8d\u3057\u3001\u30c7\u30fc\u30bf\u304c\u9001\u3089\u308c\u3066\u304f\u308b\u306e\u3092\u76e3\u8996\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">4.\u56de\u7b54\u3092\u5206\u985e\u3059\u308b<\/h3>\n\n<p>\u56de\u7b54\u3092\u53ce\u96c6\u3057\u305f\u5f8c\u3001QuestionPro\u306f\u56de\u7b54\u8005\u3092\u30b9\u30b3\u30a2\u306b\u57fa\u3065\u3044\u3066\u81ea\u52d5\u7684\u306b3\u3064\u306e\u30b0\u30eb\u30fc\u30d7\u306b\u5206\u985e\u3057\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">5.NPS\u30b9\u30b3\u30a2\u3092\u8a08\u7b97\u3059\u308b<\/h3>\n\n<p>QuestionPro\u3067\u306f\u3001NPS\u30b9\u30b3\u30a2\u3092\u7c21\u5358\u306b\u8a08\u7b97\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002QuestionPro\u306f\u81ea\u52d5\u7684\u306bNPS\u3092\u8a08\u7b97\u3057\u307e\u3059\u306e\u3067\u3001\u624b\u52d5\u3067\u8a08\u7b97\u3059\u308b\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3068\u30c7\u30bf\u30fc\u30af\u30bf\u30fc\u306e\u5272\u5408\u3092\u898b\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u5168\u4f53\u7684\u306aNPS\u30b9\u30b3\u30a2\u306f\u30a2\u30f3\u30b1\u30fc\u30c8\u7d50\u679c\u306b\u8868\u793a\u3055\u308c\u307e\u3059\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">6.\u7d50\u679c\u3092\u5206\u6790\u3059\u308b<\/h3>\n\n<p>NPS\u30b9\u30b3\u30a2\u304c\u51fa\u305f\u3089\u3001\u30c7\u30fc\u30bf\u3092\u3055\u3089\u306b\u6df1\u304f\u6398\u308a\u4e0b\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u308b\uff1a<\/p>\n\n<ul>\n<li><strong>\u30d5\u30a3\u30eb\u30bf\u3092\u4f7f\u7528\u3057\u307e\u3059\uff1a<\/strong>QuestionPro\u3067\u306f\u3001\u9867\u5ba2\u306e\u5c5e\u6027\u3001\u5834\u6240\u3001\u671f\u9593\u306a\u3069\u306e\u3055\u307e\u3056\u307e\u306a\u5909\u6570\u306b\u57fa\u3065\u3044\u3066\u30c7\u30fc\u30bf\u3092\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u3069\u306e\u30b0\u30eb\u30fc\u30d7\u306e\u9867\u5ba2\u304c\u81ea\u793e\u306e\u88fd\u54c1\u306b\u6700\u3082\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3001\u307e\u305f\u306f\u6700\u3082\u4e0d\u6e80\u3092\u62b1\u3044\u3066\u3044\u308b\u304b\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/li>\n\n\n\n<li><strong>\u30c8\u30ec\u30f3\u30c9\u3092\u898b\u308b\uff1a<\/strong>NPS\u30b9\u30b3\u30a2\u306e\u7d4c\u5e74\u5909\u5316\u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u88fd\u54c1\u306e\u6539\u826f\u3084\u65b0\u6a5f\u80fd\u306e\u8ffd\u52a0\u3092\u884c\u3063\u305f\u5834\u5408\u3001\u5909\u66f4\u524d\u3068\u5909\u66f4\u5f8c\u306eNPS\u3092\u6bd4\u8f03\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u305f\u304b\u3069\u3046\u304b\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">7.\u30aa\u30fc\u30d7\u30f3\u30a8\u30f3\u30c9\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u898b\u76f4\u3059<\/h3>\n\n<p>NPS\u8abf\u67fb\u306e\u30c7\u30fc\u30bf\u53ce\u96c6\u306e\u6700\u3082\u826f\u3044\u90e8\u5206\u306e1\u3064\u306f\u3001\u9867\u5ba2\u304c\u30b9\u30b3\u30a2\u306e\u7406\u7531\u3092\u5171\u6709\u3059\u308b\u81ea\u7531\u5f62\u5f0f\u306e\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u8cea\u554f\u3067\u3059\u3002QuestionPro\u306f\u3001\u3053\u306e\u3088\u3046\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u8868\u793a\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u6c17\u306b\u5165\u3063\u3066\u3044\u308b\u70b9\u3084\u6539\u5584\u304c\u5fc5\u8981\u306a\u70b9\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">8.\u30ec\u30dd\u30fc\u30c8\u306e\u4f5c\u6210\u3068\u30a4\u30f3\u30b5\u30a4\u30c8\u306e\u5171\u6709<\/h3>\n\n<p>QuestionPro\u306f\u3001\u308f\u304b\u308a\u3084\u3059\u3044\u30ec\u30dd\u30fc\u30c8\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002NPS\u30b9\u30b3\u30a2\u3001\u6642\u7cfb\u5217\u3067\u306e\u50be\u5411\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u8868\u793a\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30ec\u30dd\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30ec\u30dd\u30fc\u30c8\u306f\u3001\u30c1\u30fc\u30e0\u3084\u5229\u5bb3\u95a2\u4fc2\u8005\u3068\u5171\u6709\u3057\u3066\u3001\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u306b\u3064\u3044\u3066\u8a71\u3057\u5408\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<p>\u307e\u305f\u3001NPS\u30c7\u30fc\u30bf\u3092\u30c1\u30e3\u30fc\u30c8\u3084\u30b0\u30e9\u30d5\u3067\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u8ab0\u3082\u304c\u4e00\u76ee\u3067\u7d50\u679c\u3092\u7406\u89e3\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">9.\u884c\u52d5\u3092\u8d77\u3053\u3059<\/h3>\n\n<p>\u30c7\u30fc\u30bf\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u5f97\u3089\u308c\u305f\u3089\u3001\u3044\u3088\u3044\u3088\u884c\u52d5\u306b\u79fb\u3057\u307e\u3057\u3087\u3046\u3002\u305d\u306e\u7d50\u679c\u306b\u57fa\u3065\u3044\u3066\u3001\u6b21\u306e\u3053\u3068\u306b\u96c6\u4e2d\u3057\u3088\u3046\uff1a 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class=\"wp-block-heading\">10.\u30e2\u30cb\u30bf\u30fc\u3068\u30ea\u30d4\u30fc\u30c8<\/h3>\n\n<p>\u6700\u5f8c\u306b\u3001\u6e2c\u5b9a\u3068\u6539\u5584\u3092\u7d9a\u3051\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u5b9a\u671f\u7684\u306bQuestionPro\u3067NPS\u30b9\u30b3\u30a2\u3092\u30c1\u30a7\u30c3\u30af\u3057\u3001\u305d\u306e\u63a8\u79fb\u3092\u8ffd\u8de1\u3057\u307e\u3057\u3087\u3046\u3002\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3057\u3001\u88fd\u54c1\u3092\u6539\u5584\u3057\u3001\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b\u305f\u3081\u306b\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<h2 class=\"wp-block-heading\">\u7d50\u8ad6<\/h2>\n\n<p>NPS\u5206\u6790\u306f\u5358\u306a\u308b\u6570\u5024\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u7dad\u6301\u3068\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u5f37\u529b\u306a\u30c4\u30fc\u30eb\u3067\u3059\u3002NPS\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5b9a\u671f\u7684\u306b\u6e2c\u5b9a\u3057\u3001\u305d\u308c\u306b\u57fa\u3065\u3044\u3066\u884c\u52d5\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u5f37\u5316\u3057\u3001\u4e0d\u6e80\u3092\u6301\u3064\u9867\u5ba2\u3092\u5fe0\u5b9f\u306a\u652f\u6301\u8005\u306b\u5909\u3048\u3001\u6700\u7d42\u7684\u306b\u30d3\u30b8\u30cd\u30b9\u3092\u6210\u9577\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 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class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30c7\u30fc\u30bf\u3001\u6d1e\u5bdf\u3001\u9ad8\u5ea6\u306a\u5206\u6790\u306b\u57fa\u3065\u3044\u3066\u601d\u3044\u51fa\u306b\u6b8b\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">\u304a\u554f\u3044\u5408\u308f\u305b<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t<div class=\"modal-content\" role=\"document\">\n\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t\t\t\t\t\t<i class=\"material-icons\">close<\/i>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"contact-us-form-wrapper contact-box\">\n\t\t\t\t\t\t<div class=\"userlite-form-wrapper\">\n\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.questionpro.com\/userlite-form-blog-japanese.html?product=Surveys&amp;referralurl=https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/999309\/&amp;lang=ja&amp;cat=%e5%b8%82%e5%a0%b4%e8%aa%bf%e6%9f%bb-ja\" style=\"display: block;\" ><\/iframe>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"demo-form-wrapper success-message-div\" style=\"display:none\">\n\t\t\t\t\t\t\t<p class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u9867\u5ba2\u3092\u6e80\u8db3\u3055\u305b\u7d9a\u3051\u308b\u3053\u3068\u306f\u3001\u3053\u308c\u307e\u3067\u4ee5\u4e0a 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