{"id":999719,"date":"2024-08-14T11:00:00","date_gmt":"2024-08-14T18:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%83%8d%e3%83%83%e3%83%88%e3%81%ae%e6%ba%80%e8%b6%b3%e5%ba%a6%e8%a8%88%e7%ae%97%e3%80%81%e3%83%84%e3%83%bc%e3%83%ab%e3%80%81%e3%83%93%e3%82%b8%e3%83%8d%e3%82%b9%e3%81%b8%e3%81%ae%e5%bf%9c%e7%94%a8\/"},"modified":"2025-01-08T01:09:21","modified_gmt":"2025-01-08T08:09:21","slug":"%e3%83%8d%e3%83%83%e3%83%88%e3%81%ae%e6%ba%80%e8%b6%b3%e5%ba%a6%e8%a8%88%e7%ae%97%e3%80%81%e3%83%84%e3%83%bc%e3%83%ab%e3%80%81%e3%83%93%e3%82%b8%e3%83%8d%e3%82%b9%e3%81%b8%e3%81%ae%e5%bf%9c%e7%94%a8","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%8d%e3%83%83%e3%83%88%e3%81%ae%e6%ba%80%e8%b6%b3%e5%ba%a6%e8%a8%88%e7%ae%97%e3%80%81%e3%83%84%e3%83%bc%e3%83%ab%e3%80%81%e3%83%93%e3%82%b8%e3%83%8d%e3%82%b9%e3%81%b8%e3%81%ae%e5%bf%9c%e7%94%a8\/","title":{"rendered":"\u30cd\u30c3\u30c8\u306e\u6e80\u8db3\u5ea6\u8a08\u7b97\u3001\u30c4\u30fc\u30eb\u3001\u30d3\u30b8\u30cd\u30b9\u3078\u306e\u5fdc\u7528"},"content":{"rendered":"\n<p>\u30cd\u30c3\u30c8\u6e80\u8db3\u5ea6\uff08NSAT\uff09\u306f\u3001\u6e80\u8db3\u5ea6\u306e\u6e2c\u5b9a\u3068\u5831\u544a\u306b\u4f7f\u7528\u3067\u304d\u308b\u6a19\u6e96\u7684\u306a\u65b9\u6cd5\u3067\u3059\u3002\n\u3053\u306e\u57fa\u6e96\u306b\u3088\u308a\u3001\u6e2c\u5b9a\u3068\u30d7\u30ec\u30bc\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u306e\u4e00\u8cab\u6027\u304c\u4fdd\u305f\u308c\u307e\u3059\u3002 <\/p>\n\n<p>\u7570\u306a\u308b\u5c3a\u5ea6\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001NSAT\u306b\u77db\u76fe\u304c\u751f\u3058\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002\n\u3053\u3046\u3057\u305f\u77db\u76fe\u306f\u3001\u8aa4\u89e3\u3084\u8aa4\u3063\u305f\u6bd4\u8f03\u30fb\u5224\u65ad\u306b\u3064\u306a\u304c\u308a\u3001\u60aa\u5f71\u97ff\u3092\u53ca\u307c\u3059\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002 <\/p>\n\n<p>NSAT\u898f\u683c\u306f\u3001\u793e\u5185\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u3092\u6e2c\u5b9a\u3057\u3001\u63d0\u793a\u3059\u308b\u660e\u78ba\u3067\u7d71\u4e00\u3055\u308c\u305f\u65b9\u6cd5\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u306e\u554f\u984c\u3092\u9632\u304e\u307e\u3059\u3002\n\u3053\u308c\u306b\u3088\u308a\u3001\u7d50\u679c\u304c\u660e\u78ba\u3067\u3001\u5408\u610f\u3055\u308c\u305f\u6e2c\u5b9a\u57fa\u6e96\u306b\u57fa\u3065\u3044\u3066\u3044\u308b\u3053\u3068\u304c\u4fdd\u8a3c\u3055\u308c\u307e\u3059\u3002 <\/p>\n\n<p>\u3053\u306e\u30d6\u30ed\u30b0\u3067\u306f\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u8a08\u7b97\u65b9\u6cd5\u3001\u5fc5\u8981\u4e0d\u53ef\u6b20\u306a\u30c4\u30fc\u30eb\u3001\u30d3\u30b8\u30cd\u30b9\u3078\u306e\u5fdc\u7528\u306b\u3064\u3044\u3066\u5b66\u3076\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u30b5\u30c6\u30a3\u30b9\u30d5\u30a1\u30af\u30b7\u30e7\u30f3\u3068\u306f\u4f55\u304b\uff1f<\/h2>\n\n<p>\u7d14\u6e80\u8db3\u5ea6\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084<\/a> <a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e5%be%93%e6%a5%ad%e5%93%a1%e6%ba%80%e8%b6%b3%e5%ba%a6%e8%aa%bf%e6%9f%bb%e3%80%82%e6%88%90%e5%8a%9f%e3%81%ae%e3%81%9f%e3%82%81%e3%81%ae30%e3%81%ae%e8%b3%aa%e5%95%8f\/\">\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u306a\u3069<\/a>\u3001\u3042\u308b\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u7d4c\u9a13\u306b\u5bfe\u3059\u308b\u3001\u3042\u308b\u96c6\u56e3\u306e\u5168\u4f53\u7684\u306a\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u308b<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e4%b8%bb%e8%a6%81%e6%a5%ad%e7%b8%be%e8%a9%95%e4%be%a1%e6%8c%87%e6%a8%99%ef%bc%9a%e5%ae%9a%e7%be%a9%e3%80%81%e6%8c%87%e6%a8%99%e3%80%81%e4%be%8b\/\">\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19<\/a>\uff08KPI\uff09\u3067\u3042\u308b\u3002\u3053\u308c\u306f\u3001\u300c\u6e80\u8db3\u300d\u3068\u7b54\u3048\u305f\u56de\u7b54\u8005\u306e\u5272\u5408\u304b\u3089\u3001\u300c\u4e0d\u6e80\u300d\u3068\u7b54\u3048\u305f\u56de\u7b54\u8005\u306e\u5272\u5408\u3092\u5dee\u3057\u5f15\u304f\u3053\u3068\u3067\u7b97\u51fa\u3055\u308c\u308b\u3002 <\/p>\n\n<p>NST\u30b9\u30b3\u30a2\u3092\u7b97\u51fa\u3059\u308b\u306b\u306f\u3001\u3053\u308c\u30894\u3064\u306e\u9078\u629e\u80a2\u3092\u542b\u3080\u6e80\u8db3\u5ea6\u8cea\u554f\u306b\u5bfe\u3059\u308b\u56de\u7b54\u3092\u4f7f\u7528\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\uff1a<\/p>\n\n<ul>\n<li>\u975e\u5e38\u306b\u6e80\u8db3<\/li>\n\n\n\n<li>\u3084\u3084\u6e80\u8db3<\/li>\n\n\n\n<li>\u3084\u3084\u4e0d\u6e80<\/li>\n\n\n\n<li>\u975e\u5e38\u306b\u4e0d\u6e80<\/li>\n<\/ul>\n\n<p>\u307e\u305f\u3001\u53c2\u52a0\u8005\u306e\u305f\u3081\u306b\u3001\u4ee5\u4e0b\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\uff1a<\/p>\n\n<ul>\n<li>\u308f\u304b\u3089\u306a\u3044<\/li>\n\n\n\n<li>\u8a72\u5f53\u306a\u3057<\/li>\n<\/ul>\n\n<p>\u305f\u3060\u3057\u3001\u3053\u308c\u3089\u306e\u4f59\u5206\u306a\u56de\u7b54\u3092NSAT\u306e\u8a08\u7b97\u306b\u542b\u3081\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n\u3053\u308c\u3089\u306e\u56de\u7b54\u3092\u542b\u3081\u308b\u3068\u3001\u7d50\u679c\u304c\u3086\u304c\u3093\u3067\u3057\u307e\u3044\u307e\u3059\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u6e80\u8db3\u5ea6\u306e\u7b97\u51fa<\/h2>\n\n<p>\u7d14\u6e80\u8db3\u5ea6\u6307\u6a19\u306f\u3001\u5358\u7d14\u3067\u3042\u308a\u306a\u304c\u3089\u5f37\u529b\u3067\u3042\u308b\u3002\n\u80af\u5b9a\u7684\u306a\u611f\u60c5\u3068\u5426\u5b9a\u7684\u306a\u611f\u60c5\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u3068\u308b\u3053\u3068\u3067\u3001\u5168\u4f53\u7684\u306a\u6e80\u8db3\u5ea6\u306e\u30b9\u30ca\u30c3\u30d7\u30b7\u30e7\u30c3\u30c8\u3092\u7d20\u65e9\u304f\u63d0\u4f9b\u3057\u307e\u3059\u3002  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\u3069\u3053\u3067<\/p>\n\n<ul>\n<li><strong>\u6e80\u8db3\u3057\u305f\u56de\u7b54\u8005\u306e\u5272\u5408\uff1a<\/strong>\u3053\u308c\u306f\u3001\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u307e\u305f\u306f\u7d4c\u9a13\u306b\u6e80\u8db3\u3092\u793a\u3057\u305f\u56de\u7b54\u8005\u306e\u5272\u5408\u3067\u3042\u308b\u3002\n\u901a\u5e38\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u300c\u6e80\u8db3\u300d\u307e\u305f\u306f\u300c\u975e\u5e38\u306b\u6e80\u8db3\u300d\u3068\u8a55\u4fa1\u3057\u305f\u56de\u7b54\u8005\u304c\u542b\u307e\u308c\u308b\u3002 <\/li>\n\n\n\n<li><strong>\u4e0d\u6e80\u8db3\u306a\u56de\u7b54\u8005\u306e\u5272\u5408\uff1a<\/strong>\u3053\u308c\u306f\u3001\u4e0d\u6e80\u3092\u8868\u660e\u3057\u305f\u56de\u7b54\u8005\u306e\u5272\u5408\u3067\u3042\u308a\u3001\u901a\u5e38\u3001\u305d\u306e\u7d4c\u9a13\u3092\u300c\u4e0d\u6e80\u300d\u307e\u305f\u306f\u300c\u975e\u5e38\u306b\u4e0d\u6e80\u300d\u3068\u8a55\u4fa1\u3057\u305f\u56de\u7b54\u8005\u306e\u5272\u5408\u3067\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<p>\u4f8b\u3048\u3070\u300170\uff05\u306e\u9867\u5ba2\u304c\u30b5\u30fc\u30d3\u30b9\u306b\u6e80\u8db3\u3057\u300120\uff05\u306e\u9867\u5ba2\u304c\u4e0d\u6e80\u8db3\u3068\u7b54\u3048\u305f\u5834\u5408\u3001\u6b63\u5473\u306e\u6e80\u8db3\u5ea6\u306f50\uff05\u3068\u306a\u308b\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u6e80\u8db3\u5ea6\u306e\u7b97\u51fa\u4f8b<\/h2>\n\n<p>\u30cd\u30c3\u30c8\u30b5\u30c6\u30a3\u30b9\u30d5\u30a1\u30af\u30b7\u30e7\u30f3\u306f\u3001\u4f01\u696d\u304c\u81ea\u793e\u306e\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u7d4c\u9a13\u306b\u95a2\u3059\u308b\u5168\u4f53\u7684\u306a\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3092\u8fc5\u901f\u306b\u8a55\u4fa1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\n\u305d\u308c\u306f\u3001\u5f37\u307f\u306e\u9818\u57df\u3092\u5f37\u8abf\u3057\u3001\u6539\u5584\u306e\u305f\u3081\u306e\u9818\u57df\u3092\u8b58\u5225\u3057\u307e\u3059\u3002 <\/p>\n\n<p>\u30cd\u30c3\u30c8\u306e\u6e80\u8db3\u5ea6\u3092\u5b9a\u671f\u7684\u306b\u6e2c\u5b9a\u3057\u3001\u8ffd\u8de1\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u306f\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u7d4c\u9a13\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u3001\u3088\u308a\u826f\u3044\u7d50\u679c\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\n\u3053\u306e\u6e80\u8db3\u5ea6\u6307\u6a19\u306e\u4f8b\u3092\u3044\u304f\u3064\u304b\u7d39\u4ecb\u3057\u3088\u3046\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">\u4f8b1\uff1a\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb<\/h3>\n\n<p>\u3042\u308b\u4f01\u696d\u304c\u65b0\u88fd\u54c1\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u305f\u3068\u3057\u3088\u3046\u3002\n1,000\u4eba\u306e\u56de\u7b54\u8005\u306e\u3046\u3061 <\/p>\n\n<ul>\n<li>700\u4eba\uff0870\uff05\uff09\u304c\u6e80\u8db3\u3057\u3066\u3044\u308b\u3068\u56de\u7b54\u3002<\/li>\n\n\n\n<li>100\u4eba\uff0810\uff05\uff09\u304c\u4e0d\u6e80\u3068\u56de\u7b54\u3002<\/li>\n<\/ul>\n\n<p><strong>\u8a08\u7b97<\/strong>\u30cd\u30c3\u30c8\u6e80\u8db3\u5ea6\uff1d70\uff05-10\uff05\uff1d60<\/p>\n\n<p>\u6b63\u5473\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u304c60\uff05\u3068\u3044\u3046\u3053\u3068\u306f\u3001\u9867\u5ba2\u306e\u5927\u534a\u304c\u6e80\u8db3\u3057\u3066\u304a\u308a\u3001\u30d7\u30e9\u30b9\u53ce\u652f\u304c\u5927\u304d\u3044\u3053\u3068\u3092\u793a\u5506\u3057\u3066\u3044\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">\u4f8b2\uff1a\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u8a55\u4fa1<\/h3>\n\n<p>\u3042\u308b\u4f01\u696d\u304c\u3001\u8077\u5834\u74b0\u5883\u306b\u95a2\u3059\u308b\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u3092\u8a55\u4fa1\u3057\u305f\u3002\n500\u4eba\u306e\u5f93\u696d\u54e1\u306e\u3046\u3061 <\/p>\n\n<ul>\n<li>300\u4eba\u306e\u5f93\u696d\u54e1\uff0860\uff05\uff09\u304c\u6e80\u8db3\u3057\u3066\u3044\u308b\u3068\u56de\u7b54\u3057\u3066\u3044\u308b\u3002<\/li>\n\n\n\n<li>150\u4eba\u306e\u5f93\u696d\u54e1\uff0830\uff05\uff09\u304c\u4e0d\u6e80\u3060\u3068\u56de\u7b54\u3057\u3066\u3044\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u8a08\u7b97<\/strong>\u30cd\u30c3\u30c8\u6e80\u8db3\u5ea6\uff1d60\uff05-30\uff05\uff1d30<\/p>\n\n<p>\u6b63\u5473\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u304c30\uff05\u3067\u3042\u308b\u3053\u3068\u306f\u3001\u6539\u5584\u306e\u4f59\u5730\u306f\u3042\u308b\u3082\u306e\u306e\u3001\u5f93\u696d\u54e1\u306e\u6c17\u6301\u3061\u304c\u524d\u5411\u304d\u3067\u3042\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">\u4f8b3\uff1a\u30b5\u30fc\u30d3\u30b9\u8a55\u4fa1<\/h3>\n\n<p>\u3042\u308b\u30db\u30c6\u30eb\u304c\u5bbf\u6cca\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u8a55\u4fa1\u3059\u308b\u3002\n200\u4eba\u4e2d <\/p>\n\n<ul>\n<li>150\u4eba\uff0875\uff05\uff09\u304c\u6e80\u8db3\u3068\u56de\u7b54\u3002<\/li>\n\n\n\n<li>40\u540d\uff0820\uff05\uff09\u304c\u4e0d\u6e80\u3068\u56de\u7b54\u3057\u3066\u3044\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u8a08\u7b97<\/strong>\u30cd\u30c3\u30c8\u6e80\u8db3\u5ea6\uff1d75\uff05-20\uff05\uff1d55<\/p>\n\n<p>\u6b63\u5473\u6e80\u8db3\u5ea655\uff05\u3068\u3044\u3046\u30b9\u30b3\u30a2\u306f\u3001\u591a\u5c11\u306e\u4e0d\u6e80\u306f\u3042\u308b\u3082\u306e\u306e\u3001\u307b\u3068\u3093\u3069\u306e\u30b2\u30b9\u30c8\u304c\u6ede\u5728\u306b\u6e80\u8db3\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u308b\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30d3\u30b8\u30cd\u30b9\u3068\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b\u30cd\u30c3\u30c8\u6e80\u8db3\u306e\u91cd\u8981\u6027<\/h2>\n\n<p>\u30cd\u30c3\u30c8\u306e\u6e80\u8db3\u5ea6\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u7406\u7531\u304b\u3089\u3001\u4f01\u696d\u3084\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u3068\u3063\u3066\u6975\u3081\u3066\u91cd\u8981\u3067\u3042\u308b\uff1a<\/p>\n\n<ul>\n<li><strong>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\uff1a<\/strong>\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u306e\u30cb\u30fc\u30ba\u3092\u3069\u306e\u7a0b\u5ea6\u6e80\u305f\u3057\u3066\u3044\u308b\u304b\u3092\u793a\u3059\u3002\n\u9ad8\u5f97\u70b9\u306f\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u304c\u9ad8\u3044\u3053\u3068\u3092\u793a\u3057\u3001\u4f4e\u5f97\u70b9\u306f\u6539\u5584\u304c\u5fc5\u8981\u306a\u5206\u91ce\u3092\u793a\u3059\u3002 <\/li>\n\n\n\n<li><strong>\u9867\u5ba2\u7dad\u6301\uff1a<\/strong>\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u9867\u5ba2\u306f\u3001\u5fe0\u8aa0\u5fc3\u3092\u7dad\u6301\u3057\u3001\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u3057\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u63a8\u85a6\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002\n\u4e0d\u6e80\u8db3\u306a\u9867\u5ba2\u3084\u4e0d\u6e80\u8db3\u306a\u9867\u5ba2\u306f\u96e2\u53cd\u3057\u3001\u4ed6\u306e\u9867\u5ba2\u306e\u8cfc\u8cb7\u610f\u6b32\u3092\u305d\u3050\u3002 <\/li>\n\n\n\n<li><strong>\u5f93\u696d\u54e1\u306e\u30e2\u30e9\u30eb<\/strong>\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u8077\u5834\u306e\u58eb\u6c17\u304c\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u3059\u3002\n\u5e78\u305b\u306a\u5f93\u696d\u54e1\u306f\u751f\u7523\u6027\u304c\u9ad8\u304f\u3001\u9000\u8077\u3059\u308b\u53ef\u80fd\u6027\u3082\u4f4e\u3044\u3002 <\/li>\n\n\n\n<li><strong>\u7af6\u4e89\u4e0a\u306e\u512a\u4f4d\u6027\uff1a<\/strong>\u9ad8\u3044\u6e80\u8db3\u5ea6\u3092\u5f97\u308b\u3053\u3068\u3067\u3001\u7af6\u5408\u4ed6\u793e\u306b\u5dee\u3092\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u6539\u5584\u306e\u305f\u3081\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\uff1a<\/strong>\u30cd\u30c3\u30c8\u306e\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u306f\u3001\u6539\u5584\u70b9\u306e\u6307\u91dd\u3068\u306a\u308b\u3002\n\u4e0d\u6e80\u306b\u5bfe\u51e6\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u826f\u3044\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/li>\n\n\n\n<li><strong>\u6226\u7565\u7684\u610f\u601d\u6c7a\u5b9a\uff1a<\/strong>\u88fd\u54c1\u958b\u767a\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3057\u3066\u5341\u5206\u306a\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u305f\u3081\u306b\u3001\u30cd\u30c3\u30c8\u6e80\u8db3\u5ea6\u30c7\u30fc\u30bf\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u30b5\u30c6\u30a3\u30b9\u30d5\u30a1\u30af\u30b7\u30e7\u30f3\u306e\u5fdc\u7528<\/h2>\n\n<p>\u30cd\u30c3\u30c8\u6e80\u8db3\u5ea6\u306f\u3001\u7d4c\u9a13\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u8a8d\u77e5\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u3001\u3055\u307e\u3056\u307e\u306a\u5206\u91ce\u3067\u4f7f\u7528\u3067\u304d\u308b\u5f37\u529b\u306a\u6307\u6a19\u3067\u3059\u3002\n\u3053\u3053\u3067\u306f\u3001\u30cd\u30c3\u30c8\u6e80\u8db3\u5ea6\u304c\u4e00\u822c\u7684\u306b\u9069\u7528\u3055\u308c\u308b3\u3064\u306e\u4e3b\u306a\u5206\u91ce\u3092\u7d39\u4ecb\u3057\u307e\u3059\uff1a <\/p>\n\n<h3 class=\"wp-block-heading\">01.\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb<\/h3>\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u7d4c\u9a13\u3084\u8a8d\u8b58\u3092\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\n\u6b63\u5473\u306e\u6e80\u8db3\u5ea6\u3092\u8a08\u7b97\u3059\u308b\u3053\u3068\u3067\u3001\u7dcf\u5408\u7684\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u3092\u6c7a\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\n\u3053\u308c\u306f\u3001\u4ee5\u4e0b\u306e\u3053\u3068\u3092\u7279\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\uff1a  <\/p>\n\n<ul>\n<li>\u5f37\u307f<\/li>\n\n\n\n<li>\u5f31\u70b9<\/li>\n\n\n\n<li>\u30c8\u30ec\u30f3\u30c9<\/li>\n<\/ul>\n\n<p>\u4f8b\u3048\u3070\u3001\u5c0f\u58f2\u5e97\u3067\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3057\u3001\u30cd\u30c3\u30c8\u6e80\u8db3\u5ea6\u304c40\uff05\u3060\u3063\u305f\u5834\u5408\u3001\u6e80\u8db3\u3057\u3066\u3044\u308b\u9867\u5ba2\u304c\u4e0d\u6e80\u8db3\u306a\u9867\u5ba2\u3092\u5927\u304d\u304f\u4e0a\u56de\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002\n\u3053\u306e\u6d1e\u5bdf\u306b\u3088\u308a\u3001\u81ea\u793e\u306e\u5f37\u307f\u3092\u7dad\u6301\u3057\u3001\u4e0d\u6e80\u306e\u539f\u56e0\u3068\u306a\u3063\u3066\u3044\u308b\u554f\u984c\u306b\u5bfe\u51e6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">02.\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u8a55\u4fa1<\/h3>\n\n<p>\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u306f\u3001\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u9ad8\u304f\u3001\u751f\u7523\u6027\u304c\u9ad8\u304f\u3001\u5fe0\u8aa0\u5fc3\u306e\u9ad8\u3044\u5f93\u696d\u54e1\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u6975\u3081\u3066\u91cd\u8981\u3067\u3059\u3002\n\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u8a55\u4fa1\u306b\u304a\u3051\u308bNSAT\u306e\u30b9\u30b3\u30a2\u306f\u3001\u5f93\u696d\u54e1\u304c\u8077\u5834\u74b0\u5883\u3001\u7ba1\u7406\u8077\u3001\u8077\u52d9\u306b\u3064\u3044\u3066\u3069\u306e\u3088\u3046\u306b\u611f\u3058\u3066\u3044\u308b\u304b\u3092\u660e\u78ba\u306b\u793a\u3057\u307e\u3059\u3002\n\u4e3b\u306a\u7528\u9014\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\uff1a  <\/p>\n\n<ul>\n<li>\u30e2\u30e9\u30fc\u30eb\u554f\u984c\u306e\u7279\u5b9a<\/li>\n\n\n\n<li>\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u306e\u5411\u4e0a<\/li>\n\n\n\n<li>\u751f\u7523\u6027\u3092\u9ad8\u3081\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">03.\u88fd\u54c1\u3068\u30b5\u30fc\u30d3\u30b9\u306e\u8a55\u4fa1<\/h3>\n\n<p>\u30cd\u30c3\u30c8\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u3067\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u671f\u5f85\u306b\u3069\u308c\u3060\u3051\u5fdc\u3048\u3089\u308c\u3066\u3044\u308b\u304b\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\n\u3053\u306e\u6587\u8108\u3067\u306e\u7528\u9014\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\uff1a <\/p>\n\n<ul>\n<li>\u88fd\u54c1\u958b\u767a<\/li>\n\n\n\n<li>\u30de\u30fc\u30b1\u30c3\u30c8\u30fb\u30dd\u30b8\u30b7\u30e7\u30cb\u30f3\u30b0<\/li>\n\n\n\n<li>\u54c1\u8cea\u7ba1\u7406<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u306e\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u30c4\u30fc\u30eb\u3068\u65b9\u6cd5<\/h2>\n\n<p>\u30cd\u30c3\u30c8\u306e\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u306b\u306f\u3001\u8abf\u67fb\u7968\u306e\u4f5c\u6210\u3001\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u3001\u5206\u6790\u3092\u542b\u3080\u660e\u78ba\u306a\u30d7\u30ed\u30bb\u30b9\u304c\u5fc5\u8981\u3067\u3042\u308b\u3002\n\u7d50\u679c\u3092\u6b63\u78ba\u3067\u4fe1\u983c\u3067\u304d\u308b\u3082\u306e\u306b\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u5404\u30b9\u30c6\u30c3\u30d7\u304c\u91cd\u8981\u3067\u3042\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">01.\u8abf\u67fb\u30c7\u30b6\u30a4\u30f3\u3068\u8cea\u554f\u30bf\u30a4\u30d7<\/h3>\n\n<p>\u307e\u305a\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u76ee\u7684\u3092\u660e\u78ba\u306b\u5b9a\u7fa9\u3057\u3001\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u306a\u3069\u3001\u5bfe\u8c61\u3068\u306a\u308b\u56de\u7b54\u8005\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002\n\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u7c21\u6f54\u306b\u3057\u3001\u7c21\u5358\u306a\u8cea\u554f\u304b\u3089\u59cb\u3081\u3066\u3001\u3088\u308a\u5177\u4f53\u7684\u306a\u8cea\u554f\u306b\u79fb\u308b\u3002 <\/p>\n\n<p>\u30d1\u30a4\u30ed\u30c3\u30c8\u30c6\u30b9\u30c8\u3092\u5b9f\u65bd\u3057\u3001\u8cea\u554f\u306e\u660e\u78ba\u3055\u3084\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u6d41\u308c\u306b\u95a2\u3059\u308b\u554f\u984c\u3092\u7279\u5b9a\u3057\u3001\u4fee\u6b63\u3057\u3066\u304b\u3089\u3001\u672c\u683c\u7684\u306a\u5c55\u958b\u3092\u884c\u3046\u3002\n\u4f7f\u7528\u3067\u304d\u308b\u8cea\u554f\u30bf\u30a4\u30d7 <\/p>\n\n<ul>\n<li><strong>\u30ea\u30c3\u30ab\u30fc\u30c8\u5c3a\u5ea6\u306b\u3088\u308b\u8cea\u554f\uff1a <\/strong>\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u3088\u304f\u4f7f\u308f\u308c\u308b\u8cea\u554f\u3067\u3001\u56de\u7b54\u8005\u306b\u8a18\u8ff0\u306b\u5bfe\u3059\u308b\u540c\u610f\u3092\u6bb5\u968e\u7684\u306b\u8a55\u4fa1\u3059\u308b\u3088\u3046\u6c42\u3081\u308b\uff08\u4f8b\u3048\u3070\u30011\u304b\u30895\u307e\u3067\u3042\u308a\u30011\u304c\u300c\u5f37\u304f\u53cd\u5bfe\u300d\u30015\u304c\u300c\u5f37\u304f\u8cdb\u6210\u300d\uff09\u3002<\/li>\n\n\n\n<li><strong>\u4e8c\u5206\u6cd5\u307e\u305f\u306f\u4e8c\u9032\u6cd5\u306e\u8cea\u554f\uff1a <\/strong>\u306f\u3044\/\u3044\u3044\u3048\u300d\u306e\u5358\u7d14\u306a\u8cea\u554f\u3067\u6e80\u8db3\u5ea6\u3092\u7d20\u65e9\u304f\u6e2c\u5b9a\u3002<\/li>\n\n\n\n<li><strong>\u81ea\u7531\u5f62\u5f0f\u306e\u8cea\u554f\uff1a <\/strong>\u56de\u7b54\u8005\u306b\u8a73\u7d30\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u63d0\u4f9b\u3055\u305b\u308b\u3002\n\u3053\u308c\u3089\u306f\u3001\u5177\u4f53\u7684\u306a\u4e0d\u6e80\u306e\u9818\u57df\u3084\u6539\u5584\u6848\u3092\u628a\u63e1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/li>\n\n\n\n<li><strong>\u591a\u80a2\u9078\u629e\u5f0f\u306e\u8cea\u554f\uff1a <\/strong>\u6e80\u8db3\u5ea6\u306e\u7279\u5b9a\u306e\u5074\u9762\u3092\u5b9a\u91cf\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u3042\u3089\u304b\u3058\u3081\u5b9a\u7fa9\u3055\u308c\u305f\u56de\u7b54\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">02.\u30c7\u30fc\u30bf\u53ce\u96c6\u65b9\u6cd5<\/h3>\n\n<p>\u30c7\u30fc\u30bf\u53ce\u96c6\u306f\u7814\u7a76\u306b\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u3002\n\u3055\u307e\u3056\u307e\u306a\u60c5\u5831\u6e90\u304b\u3089\u60c5\u5831\u3092\u53ce\u96c6\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\n\u69d8\u3005\u306a\u30c7\u30fc\u30bf\u53ce\u96c6\u65b9\u6cd5\u306b\u306f\u305d\u308c\u305e\u308c\u5229\u70b9\u304c\u3042\u308a\u3001\u7814\u7a76\u306e\u76ee\u7684\u3084\u5bfe\u8c61\u8005\u306b\u3088\u3063\u3066\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\n\u3053\u3053\u3067\u306f\u3001\u4e00\u822c\u7684\u306a\u30c7\u30fc\u30bf\u53ce\u96c6\u65b9\u6cd5\u3092\u3044\u304f\u3064\u304b\u7d39\u4ecb\u3057\u307e\u3059\u3002   <\/p>\n\n<ul>\n<li><strong>\u30aa\u30f3\u30e9\u30a4\u30f3\u8abf\u67fb\uff1a<\/strong>\u30aa\u30f3\u30e9\u30a4\u30f3\u8abf\u67fb\u306f\u3001\u305d\u306e\u5229\u4fbf\u6027\u3068\u5230\u9054\u7bc4\u56f2\u306e\u5e83\u3055\u304b\u3089\u3001\u4eba\u6c17\u306e\u3042\u308b\u30c7\u30fc\u30bf\u53ce\u96c6\u65b9\u6cd5\u3067\u3059\u3002\n\u8cbb\u7528\u5bfe\u52b9\u679c\u304c\u9ad8\u304f\u3001\u5927\u91cf\u306e\u30c7\u30fc\u30bf\u3092\u8fc5\u901f\u306b\u53ce\u96c6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\n\u307e\u305f\u3001\u6b21\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u3082\u3042\u308a\u307e\u3059\uff1a  \n<ul>\n<li>\u30e1\u30fc\u30eb\u30a2\u30f3\u30b1\u30fc\u30c8<\/li>\n\n\n\n<li>\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u8abf\u67fb<\/li>\n\n\n\n<li>\u30e2\u30d0\u30a4\u30eb\u30b5\u30fc\u30d9\u30a4<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n<ul>\n<li><strong>\u5bfe\u9762\u8abf\u67fb\uff1a<\/strong>\u5bfe\u9762\u8abf\u67fb\u3067\u306f\u3001\u56de\u7b54\u8005\u3068\u76f4\u63a5\u5bfe\u8a71\u3057\u307e\u3059\u3002\n\u3053\u306e\u65b9\u6cd5\u3067\u306f\u3001\u3088\u308a\u8a73\u7d30\u306a\u56de\u7b54\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u8cea\u554f\u3092\u5373\u5ea7\u306b\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\n\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u65b9\u6cd5\u304c\u3042\u308a\u307e\u3059\uff1a  \n<ul>\n<li>\u5bfe\u9762\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc<\/li>\n\n\n\n<li>\u7d19\u306e\u30a2\u30f3\u30b1\u30fc\u30c8<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n<ul>\n<li><strong>\u96fb\u8a71\u8abf\u67fb\uff1a<\/strong>\u96fb\u8a71\u8abf\u67fb\u3067\u306f\u3001\u96fb\u8a71\u3067\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3092\u884c\u3044\u3001\u56de\u7b54\u8005\u306f\u30a4\u30f3\u30bf\u30d3\u30e5\u30a2\u30fc\u306e\u8cea\u554f\u306b\u7b54\u3048\u307e\u3059\u3002\n\u3053\u306e\u65b9\u6cd5\u306f\u3001\u5e45\u5e83\u3044\u5bfe\u8c61\u8005\u306b\u30ea\u30fc\u30c1\u3057\u3001\u500b\u4eba\u7684\u306a\u30bf\u30c3\u30c1\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\uff1a \n<ul>\n<li>\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u652f\u63f4\u96fb\u8a71\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\uff08CATI\uff09<\/li>\n\n\n\n<li>\u30de\u30cb\u30e5\u30a2\u30eb\u30fb\u30b3\u30fc\u30eb<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n<ul>\n<li><strong>\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3068\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30b3\u30df\u30e5\u30cb\u30c6\u30a3 <\/strong>\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3068\u30aa\u30f3\u30e9\u30a4\u30f3\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u306f\u3001\u5e45\u5e83\u3044\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u304b\u3089\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306e\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\n\u30d5\u30a7\u30a4\u30b9\u30d6\u30c3\u30af\u3001\u30c4\u30a4\u30c3\u30bf\u30fc\u3001\u30d5\u30a9\u30fc\u30e9\u30e0\u306a\u3069\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u30e6\u30fc\u30b6\u30fc\u3068\u95a2\u308f\u308b\u3053\u3068\u3067\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3001\u610f\u898b\u3001\u30c8\u30ec\u30f3\u30c9\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\n\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\uff1a  \n<ul>\n<li>\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u6295\u7968<\/li>\n\n\n\n<li>\u30aa\u30f3\u30e9\u30a4\u30f3\u30b3\u30df\u30e5\u30cb\u30c6\u30a3<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">03.\u5206\u6790\u6280\u8853<\/h3>\n\n<p>\u30cd\u30c3\u30c8\u306e\u6e80\u8db3\u5ea6\u3092\u52b9\u679c\u7684\u306b\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u69d8\u3005\u306a\u5206\u6790\u624b\u6cd5\u3092\u7528\u3044\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u3002\n\u3053\u308c\u3089\u306e\u624b\u6cd5\u306f\u3001\u8abf\u67fb\u3084\u305d\u306e\u4ed6\u306e\u60c5\u5831\u6e90\u304b\u3089\u53ce\u96c6\u3057\u305f\u30c7\u30fc\u30bf\u3092\u89e3\u91c8\u3057\u3001\u500b\u4eba\u304c\u3069\u306e\u7a0b\u5ea6\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3001\u4f55\u304c\u6e80\u8db3\u3084\u4e0d\u6e80\u8db3\u306e\u539f\u52d5\u529b\u3068\u306a\u3063\u3066\u3044\u308b\u304b\u3092\u6e2c\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002 <\/p>\n\n<ol>\n<li><strong>\u5b9a\u91cf\u5206\u6790\uff1a <\/strong>\u5b9a\u91cf\u5206\u6790\u3067\u306f\u3001\u6e80\u8db3\u5ea6\u3092\u6e2c\u308b\u305f\u3081\u306b\u6570\u5024\u30c7\u30fc\u30bf\u3092\u8abf\u3079\u308b\u3002\n\u7d71\u8a08\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5e73\u5747\u5024\u3001\u30d1\u30fc\u30bb\u30f3\u30c6\u30fc\u30b8\u3001\u50be\u5411\u3092\u898b\u3064\u3051\u3001\u5168\u4f53\u7684\u306a\u6e80\u8db3\u5ea6\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\n\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u306f\u4ee5\u4e0b\u304c\u542b\u307e\u308c\u307e\u3059\uff1a  \n<ul>\n<li>\u8a18\u8ff0\u7d71\u8a08<\/li>\n\n\n\n<li>\u30cd\u30c3\u30c8\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u306e\u7b97\u51fa<\/li>\n\n\n\n<li>\u30c8\u30ec\u30f3\u30c9\u5206\u6790<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n<ol start=\"2\">\n<li><strong>\u8cea\u7684\u5206\u6790\uff1a<\/strong>\u8cea\u7684\u5206\u6790\u306f\u3001\u81ea\u7531\u5f62\u5f0f\u306e\u8abf\u67fb\u56de\u7b54\u3084\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u8a18\u9332\u306a\u3069\u3001\u6570\u5024\u4ee5\u5916\u306e\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u6e80\u8db3\u3084\u4e0d\u6e80\u306e\u80cc\u666f\u306b\u3042\u308b\u7406\u7531\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306b\u91cd\u70b9\u3092\u7f6e\u304f\u3002\n\u3053\u306e\u624b\u6cd5\u306b\u306f\u4ee5\u4e0b\u304c\u542b\u307e\u308c\u308b\uff1a \n<ul>\n<li><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%86%e3%83%bc%e3%83%9e%e5%88%a5%e5%88%86%e6%9e%90%ef%bc%9a%e3%83%86%e3%83%bc%e3%83%9e%e5%88%a5%e5%88%86%e6%9e%90%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%81%a9%e3%81%86%e3%82%84%e3%82%8b\/\">\u30c6\u30fc\u30de\u5225\u5206\u6790<\/a><\/li>\n\n\n\n<li>\u5185\u5bb9\u5206\u6790<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n<ol start=\"3\">\n<li><strong>\u9ad8\u5ea6\u306a\u7d71\u8a08\u6280\u8853\uff1a <\/strong>\u9ad8\u5ea6\u306a\u7d71\u8a08\u6280\u8853\u3068\u306f\u3001\u8907\u96d1\u306a\u30e2\u30c7\u30eb\u3084\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u3092\u4f7f\u3063\u3066\u30c7\u30fc\u30bf\u3092\u3088\u308a\u6df1\u304f\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3042\u308b\u3002\n\u30c6\u30af\u30cb\u30c3\u30af\u306f\u3053\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3059\uff1a \n<ul>\n<li>\u56de\u5e30\u5206\u6790<\/li>\n\n\n\n<li>\u56e0\u5b50\u5206\u6790<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n<ol start=\"4\">\n<li><strong>\u8996\u899a\u5316\uff1a <\/strong>\u30d3\u30b8\u30e5\u30a2\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3068\u306f\u3001\u8abf\u67fb\u7d50\u679c\u306e\u89e3\u91c8\u3084\u4f1d\u9054\u3092\u5bb9\u6613\u306b\u3059\u308b\u305f\u3081\u306b\u3001\u30c7\u30fc\u30bf\u3092\u30b0\u30e9\u30d5\u30a3\u30ab\u30eb\u306b\u8868\u73fe\u3059\u308b\u3053\u3068\u3067\u3042\u308b\u3002\n\u3053\u308c\u306b\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308b\uff1a \n<ul>\n<li>\u30b0\u30e9\u30d5\u3068\u30c1\u30e3\u30fc\u30c8<\/li>\n\n\n\n<li>\u30d2\u30fc\u30c8\u30de\u30c3\u30d7<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n<h2 class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u6e80\u8db3\u5ea6\u6e2c\u5b9a\u306e\u8ab2\u984c<\/h2>\n\n<p>\u306a\u305c\u306a\u3089\u3001\u591a\u304f\u306e\u8981\u56e0\u304c\u7d50\u679c\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u3001\u6b63\u78ba\u306a\u60c5\u5831\u3092\u5f97\u308b\u3053\u3068\u3092\u96e3\u3057\u304f\u3057\u3066\u3044\u308b\u304b\u3089\u3067\u3042\u308b\u3002\n\u3053\u308c\u3089\u306e\u8ab2\u984c\u3092\u77e5\u308b\u3053\u3068\u306f\u3001\u6709\u76ca\u306a\u6d1e\u5bdf\u3092\u5f97\u3066\u52b9\u679c\u7684\u306a\u6539\u5584\u3092\u884c\u3046\u305f\u3081\u306b\u91cd\u8981\u3067\u3042\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">1.\u3088\u304f\u3042\u308b\u843d\u3068\u3057\u7a74\u3068\u30d0\u30a4\u30a2\u30b9<\/h3>\n\n<p>\u7dcf\u5408\u7684\u306a\u6e80\u8db3\u5ea6\u306e\u6e2c\u5b9a\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u843d\u3068\u3057\u7a74\u3084\u30d0\u30a4\u30a2\u30b9\u304c\u3042\u308b\u305f\u3081\u3001\u56f0\u96e3\u306a\u5834\u5408\u304c\u3042\u308b\uff1a<\/p>\n\n<ul>\n<li>\u8abf\u67fb\u8a2d\u8a08\u306e\u30d0\u30a4\u30a2\u30b9<\/li>\n\n\n\n<li>\u53cd\u5fdc\u306e\u504f\u308a<\/li>\n\n\n\n<li><a class=\"wpil_keyword_link\" href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%b5%e3%83%b3%e3%83%97%e3%83%aa%e3%83%b3%e3%82%b0%e3%83%bb%e3%83%90%e3%82%a4%e3%82%a2%e3%82%b9%ef%bc%9a%e3%81%9d%e3%81%ae%e6%ad%a3%e4%bd%93%e3%80%81%e4%be%8b%e3%80%81%e5%9b%9e%e9%81%bf%e3%81%99\/\" title=\"&#x30B5;&#x30F3;&#x30D7;&#x30EA;&#x30F3;&#x30B0;&#x30FB;&#x30D0;&#x30A4;&#x30A2;&#x30B9;\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"107\">\u30b5\u30f3\u30d7\u30ea\u30f3\u30b0\u30fb\u30d0\u30a4\u30a2\u30b9<\/a><\/li>\n\n\n\n<li>\u7121\u56de\u7b54\u30d0\u30a4\u30a2\u30b9<\/li>\n\n\n\n<li>\u518d\u5e30\u52b9\u679c<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">2.\u6b63\u78ba\u3067\u4fe1\u983c\u3067\u304d\u308b\u30c7\u30fc\u30bf\u306e\u78ba\u4fdd<\/h3>\n\n<p>\u6b63\u78ba\u3067\u4fe1\u983c\u3067\u304d\u308b\u30cd\u30c3\u30c8\u6e80\u8db3\u5ea6\u30c7\u30fc\u30bf\u3092\u5f97\u308b\u305f\u3081\u306b\u306f\u3001\u524d\u8ff0\u306e\u8ab2\u984c\u306b\u53d6\u308a\u7d44\u3080\u3053\u3068\u304c\u6975\u3081\u3066\u91cd\u8981\u3067\u3042\u308b\uff1a<\/p>\n\n<ul>\n<li>\u8abf\u67fb\u30c7\u30b6\u30a4\u30f3<\/li>\n\n\n\n<li>\u4ee3\u8868\u30b5\u30f3\u30d7\u30ea\u30f3\u30b0<\/li>\n\n\n\n<li>\u53c2\u52a0\u3092\u4fc3\u3059<\/li>\n\n\n\n<li>\u5b9a\u671f\u7684\u306a\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0<\/li>\n\n\n\n<li>\u30c7\u30fc\u30bf\u306e\u4e09\u89d2\u6e2c\u91cf<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">3.\u5426\u5b9a\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3078\u306e\u5bfe\u5fdc<\/h3>\n\n<p>\u5426\u5b9a\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u3001\u30cd\u30c3\u30c8\u306e\u6e80\u8db3\u5ea6\u3092\u6e2c\u308b\u4e0a\u3067\u907f\u3051\u3089\u308c\u306a\u3044\u3082\u306e\u3060\u304c\u3001\u6539\u5584\u306e\u305f\u3081\u306b\u306f\u975e\u5e38\u306b\u8cb4\u91cd\u306a\u3082\u306e\u3068\u306a\u308b\uff1a<\/p>\n\n<ul>\n<li>\u8a8d\u8b58\u3068\u884c\u52d5<\/li>\n\n\n\n<li>\u30d1\u30bf\u30fc\u30f3\u306e\u5206\u6790<\/li>\n\n\n\n<li>\u7d99\u7d9a\u7684\u6539\u5584<\/li>\n\n\n\n<li>\u900f\u660e\u6027<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u6e80\u8db3\u5ea6\u3068\u305d\u306e\u4ed6\u306e\u6307\u6a19\u3068\u306e\u6bd4\u8f03<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u8a55\u4fa1\u3059\u308b\u969b\u306b\u306f\u3001\u30cd\u30c3\u30c8\u30fb\u30b5\u30c6\u30a3\u30b9\u30d5\u30a1\u30af\u30b7\u30e7\u30f3\u3092\u4ed6\u306e\u4e3b\u8981\u6307\u6a19\u3068\u6bd4\u8f03\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n<p>\u3053\u3053\u3067\u306f\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u6307\u6570\uff08CSI\uff09\u306e\u3088\u3046\u306a\u4e00\u822c\u7684\u306a\u6307\u6a19\u3068\u306e\u6bd4\u8f03\u3084\u3001\u9867\u5ba2\u611f\u60c5\u3084\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u306e\u5168\u4f53\u50cf\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306e\u4ed6\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u3068\u306e\u7d44\u307f\u5408\u308f\u305b\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">01.\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u3068\u306e\u6bd4\u8f03<\/h3>\n\n<p>Net Satisfaction\uff08\u30cd\u30c3\u30c8\u6e80\u8db3\u5ea6\uff09\u3068Net Promoter Score\uff08\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff09\u306f\u3001\u3069\u3061\u3089\u3082\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u4e00\u822c\u7684\u306a\u6307\u6a19\u3067\u3042\u308b\u304c\u3001\u7126\u70b9\u306f\u7570\u306a\u308b\u3002\n\u30cd\u30c3\u30c8\u6e80\u8db3\u5ea6\u306f\u3001\u6e80\u8db3\u3057\u305f\u56de\u7b54\u8005\u304b\u3089\u4e0d\u6e80\u8db3\u306a\u56de\u7b54\u8005\u306e\u5272\u5408\u3092\u5dee\u3057\u5f15\u304f\u3053\u3068\u3067\u3001\u5168\u4f53\u7684\u306a\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\n\u3053\u308c\u306b\u3088\u308a\u3001\u30b0\u30eb\u30fc\u30d7\u5168\u4f53\u304c\u3069\u308c\u3060\u3051\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3092\u5e45\u5e83\u304f\u898b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<p>\u4e00\u65b9\u3001NPS\u8abf\u67fb\u306f\u3001\u9867\u5ba2\u304c\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u63a8\u5968\u3059\u308b\u53ef\u80fd\u6027\u3092\u6e2c\u5b9a\u3059\u308b\u3082\u306e\u3067\u3042\u308b\u3002\n\u56de\u7b54\u8005\u30923\u3064\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u306b\u5206\u985e\u3059\u308b\uff1a   <\/p>\n\n<ul>\n<li>\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc<\/li>\n\n\n\n<li>\u30d1\u30c3\u30b7\u30d6<\/li>\n\n\n\n<li>\u30c7\u30a3\u30c6\u30af\u30bf\u30fc<\/li>\n<\/ul>\n\n<p>\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u3068\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">02.\u9867\u5ba2\u6e80\u8db3\u5ea6\u6307\u6570\uff08CSI\uff09\u3068\u306e\u9055\u3044<\/h3>\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u6307\u6570\uff08CSI\uff09\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u6e80\u8db3\u5ea6\u306e\u3055\u307e\u3056\u307e\u306a\u5074\u9762\u3092\u8abf\u67fb\u3059\u308b\u8a73\u7d30\u306a\u6307\u6a19\u3067\u3042\u308b\uff1a<\/p>\n\n<ul>\n<li>\u54c1\u8cea<\/li>\n\n\n\n<li>\u4fa1\u5024<\/li>\n\n\n\n<li>\u30b5\u30fc\u30d3\u30b9<\/li>\n<\/ul>\n\n<p>\u4e00\u65b9\u3001\u30cd\u30c3\u30c8\u6e80\u8db3\u5ea6\u306f\u3088\u308a\u30b7\u30f3\u30d7\u30eb\u306a\u6307\u6a19\u3067\u3001\u6e80\u8db3\u3057\u305f\u9867\u5ba2\u3068\u4e0d\u6e80\u8db3\u306a\u9867\u5ba2\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u793a\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">03.\u4ed6\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u3068\u306e\u7d71\u5408<\/h3>\n\n<p>\u696d\u7e3e\u306e\u5168\u4f53\u50cf\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u4ed6\u306e\u6307\u6a19\u3068\u3068\u3082\u306b\u30cd\u30c3\u30c8\u6e80\u8db3\u5ea6\u3092\u898b\u308b\u3053\u3068\u304c\u5f79\u7acb\u3064\uff1a<\/p>\n\n<ul>\n<li><strong>\u9867\u5ba2\u7dad\u6301\u7387\uff1a<\/strong>\u30cd\u30c3\u30c8\u6e80\u8db3\u5ea6\u3068\u9867\u5ba2\u7dad\u6301\u7387\u3092\u6bd4\u8f03\u3059\u308b\u3053\u3068\u3067\u3001\u6e80\u8db3\u5ea6\u304c\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306b\u3069\u306e\u3088\u3046\u306b\u5f71\u97ff\u3059\u308b\u304b\u3092\u793a\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/li>\n\n\n\n<li><strong>\u53ce\u76ca\u306e\u6210\u9577\uff1a<\/strong>\u7d14\u6e80\u8db3\u5ea6\u3068\u53ce\u76ca\u306e\u4f38\u3073\u3068\u306e\u95a2\u4fc2\u3092\u898b\u308b\u3053\u3068\u3067\u3001\u6e80\u8db3\u5ea6\u304c\u696d\u7e3e\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u304b\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30b9\u30b3\u30a2\uff1a<\/strong>\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u306e\u30c7\u30fc\u30bf\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u3067\u3001\u5f93\u696d\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u304b\u3092\u793a\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/li>\n\n\n\n<li><strong>\u904b\u55b6\u6307\u6a19\uff1a<\/strong>\u30cd\u30c3\u30c8\u30b5\u30c6\u30a3\u30b9\u30d5\u30a1\u30af\u30b7\u30e7\u30f3\u3092\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u6307\u6a19\uff08\u5fdc\u7b54\u6642\u9593\u3084\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306a\u3069\uff09\u3068\u7d50\u3073\u3064\u3051\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3089\u308c\u308b\u53ef\u80fd\u6027\u306e\u3042\u308b\u7b87\u6240\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">QuestionPro\u8abf\u67fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u30cd\u30c3\u30c8\u6e80\u8db3\u5ea6\u3067\u3069\u306e\u3088\u3046\u306b\u5f79\u7acb\u3064\u304b\uff1f<\/h2>\n\n<p>QuestionPro\u30a2\u30f3\u30b1\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u6e80\u8db3\u5ea6\u306e\u6e2c\u5b9a\u3068\u5206\u6790\u306b\u5f79\u7acb\u3064\u591a\u76ee\u7684\u30c4\u30fc\u30eb\u3067\u3059\u3002\n\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u7d4c\u9a13\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\n\u3053\u3053\u3067\u306f\u3001QuestionPro\u304c\u3069\u306e\u3088\u3046\u306b\u8cb4\u793e\u3092\u652f\u63f4\u3067\u304d\u308b\u304b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\uff1a  <\/p>\n\n<ul>\n<li><strong>\u4f7f\u3044\u3084\u3059\u3044\uff1a<\/strong>QuestionPro\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u3059\u3070\u3084\u304f\u7c21\u5358\u306b\u4f5c\u6210\u3067\u304d\u308b\u4f7f\u3044\u3084\u3059\u3044\u8a2d\u8a08\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\n\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3066\u3001\u6e80\u8db3\u5ea6\u306e\u91cd\u8981\u306a\u5074\u9762\u3092\u3059\u3079\u3066\u30ab\u30d0\u30fc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/li>\n\n\n\n<li><strong>\u591a\u69d8\u306a\u8cea\u554f\uff1a<\/strong>\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u306f\u3001\u30ea\u30c3\u30ab\u30fc\u30c8\u5c3a\u5ea6\u3001\u591a\u80a2\u9078\u629e\u5f0f\u3001\u81ea\u7531\u5f62\u5f0f\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30bf\u30a4\u30d7\u306e\u8cea\u554f\u3092\u4f7f\u7528\u3057\u3066\u3001\u6e80\u8db3\u5ea6\u306e\u5168\u4f53\u50cf\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\u8abf\u67fb\uff1a<\/strong>QuestionPro\u3067\u306f\u3001\u6a19\u6e96\u7684\u306a\u8cea\u554f\u3067\u7c21\u5358\u306bNPS\u8abf\u67fb\u3092\u4f5c\u6210\u3067\u304d\u307e\u3059\uff1a\u300c\u5f53\u793e\u306e\u88fd\u54c1\/\u30b5\u30fc\u30d3\u30b9\u3092\u53cb\u4eba\u3084\u540c\u50da\u306b\u85a6\u3081\u308b\u53ef\u80fd\u6027\u306f\u3069\u306e\u304f\u3089\u3044\u3042\u308a\u307e\u3059\u304b\uff1f\n\u3053\u308c\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u5b9a\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u3092\u4e88\u6e2c\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/li>\n\n\n\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u8abf\u67fb\uff1a<\/strong>QuestionPro\u306f\u3001\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u307e\u305f\u306f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6\u3092\u9867\u5ba2\u306b\u5c0b\u306d\u308bCSAT\u8abf\u67fb\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30de\u30eb\u30c1\u30c1\u30e3\u30f3\u30cd\u30eb\u914d\u4fe1\uff1a <\/strong>\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u30e2\u30d0\u30a4\u30eb\u30c7\u30d0\u30a4\u30b9\u3092\u901a\u3058\u3066\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u914d\u4fe1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u3068\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u306b\u52b9\u679c\u7684\u306b\u30a2\u30d7\u30ed\u30fc\u30c1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u533f\u540d\u6027\u3068\u6a5f\u5bc6\u6027\uff1a <\/strong>QuestionPro\u3067\u306f\u3001\u56de\u7b54\u8005\u306e\u8eab\u5143\u304c\u533f\u540d\u306b\u4fdd\u305f\u308c\u3001\u30c7\u30fc\u30bf\u304c\u79d8\u5bc6\u306b\u3055\u308c\u308b\u305f\u3081\u3001\u3088\u308a\u6b63\u76f4\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u5f97\u3089\u308c\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30fb\u30ec\u30dd\u30fc\u30c8\uff1a<\/strong>\u30c7\u30fc\u30bf\u3092\u5373\u5ea7\u306b\u78ba\u8a8d\u3057\u3001\u3059\u3050\u306b\u30ec\u30dd\u30fc\u30c8\u3092\u4f5c\u6210\u3067\u304d\u308b\u305f\u3081\u3001\u50be\u5411\u3084\u554f\u984c\u3092\u7d20\u65e9\u304f\u767a\u898b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30d3\u30b8\u30e5\u30a2\u30eb\u30fb\u30c7\u30fc\u30bf\uff1a <\/strong>\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u30c7\u30fc\u30bf\u3092\u7c21\u5358\u306b\u7406\u89e3\u3057\u3001\u89e3\u91c8\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u30c1\u30e3\u30fc\u30c8\u3084\u30b0\u30e9\u30d5\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u50be\u5411\u5206\u6790\uff1a<\/strong>\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u3092\u9577\u671f\u7684\u306b\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u3001\u50be\u5411\u3092\u628a\u63e1\u3057\u3001\u9577\u671f\u7684\u306a\u6539\u5584\u3092\u56f3\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\uff1a<\/strong>\u5e74\u9f62\u3084\u5c45\u4f4f\u5730\u306a\u3069\u306e\u5c5e\u6027\u306b\u3088\u3063\u3066\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\u3057\u3001\u7279\u5b9a\u306e\u6e80\u8db3\u5ea6\u3092\u3088\u308a\u660e\u78ba\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u4ed6\u306e\u30c4\u30fc\u30eb\u3068\u306e\u7d71\u5408\uff1a<\/strong>CRM\u30b7\u30b9\u30c6\u30e0\u3001E\u30e1\u30fc\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30c4\u30fc\u30eb\u3001\u305d\u306e\u4ed6\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u7d71\u5408\u3067\u304d\u308b\u305f\u3081\u3001\u30c7\u30fc\u30bf\u5206\u6790\u30d7\u30ed\u30bb\u30b9\u304c\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u7d50\u8ad6<\/h2>\n\n<p>\u30cd\u30c3\u30c8\u6e80\u8db3\u5ea6\u306f\u3001\u5358\u306a\u308b\u6307\u6a19\u3067\u306f\u306a\u304f\u3001\u7d44\u7e54\u304c\u3069\u306e\u7a0b\u5ea6\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u308b\u304b\u3092\u793a\u3059\u3082\u306e\u3067\u3042\u308b\u3002\n\u4eba\u3005\u306e\u6e80\u8db3\u5ea6\u3084\u4e0d\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3001\u5168\u4f53\u7684\u306a\u4f53\u9a13\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u8ce2\u660e\u306a\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\n\u30cd\u30c3\u30c8\u6e80\u8db3\u5ea6\u306e\u30b9\u30b3\u30a2\u304c\u9ad8\u3051\u308c\u3070\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u304c\u5411\u4e0a\u3057\u3001\u5f93\u696d\u54e1\u306e\u58eb\u6c17\u304c\u9ad8\u307e\u308a\u3001\u7af6\u5408\u4ed6\u793e\u3088\u308a\u3082\u512a\u4f4d\u306b\u7acb\u3064\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 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