What is a good Net Promoter Score (NPS)? What is a good Net Promoter score (NPS) to have? These are the golden questions that many have asked, and you’re not alone. In fact, this is…
Have you wondered, what would happen if you merged your customer revenue with your NPS? We all know that higher NPS scores mean higher loyalty, and higher loyalty means increased profits. However, most companies are…
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What’s the best way to ensure business growth? Measuring the customer experience with Net Promoter Score (NPS) is key to growing your business – but it doesn’t stop there. How you use NPS to measure and…
“On a scale from 0-10, how likely are you to recommend us [company] to your friends or colleagues?” That’s the basic Net Promoter Score (NPS) question that many businesses today use to understand their customers’…
It’s likely that you’ve used or at least heard about a number called Net Promoter Score (NPS). You may already understand how it’s calculated or how to run an NPS survey, but what you may…
Customer Feedback A Chinese philosopher once said, “Talk doesn’t cook rice.” You might also have heard that action speaks louder than words. In the realm of customer satisfaction both of these quotes hold sway. I…
